• Applications Close: 9am, Wednesday 10th November 2021 - please note: late applications cannot be accepted.
• Salary: £27,000 pro rata (Including Inner London Weighting)
• Contract: Permanent
• Hours: 3-4 days per week (7.5 hours per day)
• Location: Remote working with the option to work in the London Office
• Interview date: w/c 15th November
• Reporting to: Business Partnerships Manager
• Start date: As soon as possible

About The Access Project:

In the UK today, students from the most advantaged backgrounds are six times more likely to make it to a top university compared to their least advantaged peers. To change this, The Access Project supports students from disadvantaged backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.

Our approach works: our students are more than twice as likely to place at top universities compared to similar peers.

Through the COVID crisis, we have remained student-focussed and continued our support by rapidly moving all provision online. In summer 2020, we were selected as a Tuition Partner for the highly competitive National Tutoring Programme, in recognition of the quality of our work. This partnership has enabled us to expand and we now serve 1,700 students in London, the East and West Midlands and Bradford. As the country emerges from COVID, tackling educational disadvantage is an urgent social challenge - a challenge we aim to meet by expanding our footprint and reaching more students than ever before.

Why we need you:

We want to provide an outstanding donor experience, bringing donors close to our mission and maintaining long-term relationships.

This is a new role primarily focused on supporting the delivery of our developing major donor programme through events, stewardship support and research. You will support the Partnerships Director, CEO and trustees in developing and maintaining these valuable relationships. You will also work with the wider Partnerships and Communications team to develop creative stewardship and engagement opportunities for a wide variety of supporters.

This is a varied role which could be suited to someone with experience of events management and wanting to forge a broader career in fundraising. This is a great opportunity to develop your fundraising skills in an environment open to learning and innovation.

We’re looking for someone with exceptional organisational skills, event management experience, an eye for detail and who enjoys research and writing. Just as important is creativity and an ability to understand people’s motivations for giving. You will be excited by our mission and the opportunity to bring our supporters closer to their positive impact on the lives of young people.

Events and engagement opportunities:

• Plan and manage donor cultivation and stewardship events, including dinners, receptions, partnership launches and donor project visits.
• Work with the wider Partnerships and Communications team to create and manage a calendar of events (face to face and online) to appeal to individual supporters as well as business, universities, and trust & foundation partners.
• Ensure that appropriate donors, prospects and influencers are invited to cultivation and stewardship events and attend these events where appropriate.
• Working with the Communications team to produce materials needed for events

Research:

• Carry out research into existing and potential major donors to The Access Project, in line with privacy regulations and charity policy.
• Working with our individual giving function, identify existing supporters who are prospects for major gifts and a mid-level giving.
• Ensure the upkeep of a database and filing system on all existing and prospective major donors.

Donor stewardship and development:

• Develop creative and inspiring stewardship ideas to bring major givers closer to our work.
• Develop a stewardship plan for supporters able to give in the region of £1,000-£10,000 per year and develop these relationships. Take responsibility for the fulfilment of this mid-value programme, including thanking, stewardship and potential gift up-lift.
• Develop one-to-one and one-to-few communications to optimise supporter experiences that maximise engagement.

General:

• Ensure that data security is maintained and that legal and regulatory requirements are fully complied with (such as Data Protection, ICO, Fundraising Regulator and, Institute of Fundraising Regulations).
• Keep informed of trends and developments in the UK fundraising marketplace and look to other charities for inspiration.

Person Specification:

Experience and knowledge:

• Proactive and externally focussed, able to spot and create opportunities.
• Experience of event management.
• Experience of collating, summarising, and disseminating research.
• Experience of writing & presenting cases for support, letters, and reports.
• Experience of using a database to support prospect targeting and relationship management (knowledge of Salesforce is desirable).

• Previous experience in stewardship or fundraising is desirable but not essential.

• Understanding of UK education issues is desirable.
• Design skills and experience of using Canva and/or Adobe Suite products is desirable.

Skills and abilities:

• Empathetic, with strong interpersonal skills.
• Ability to deal with colleagues and key stakeholders with tact and integrity, including senior contacts.
• An innovative and creative approach.
• Ability to prioritise and work on numerous projects simultaneously.
• Highly organised with good administration skills and attention to detail.

Further Information

Equal Opportunities Statement:

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. We are working towards improvements with equality, diversity, inclusion and belonging.

Safeguarding Statement:

The Access Project is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment.

Disclosure of a Criminal Record:

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose.

The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.

Guidance for candidates applying for a job with The Access Project. Please read this carefully BEFORE you start to fill in the application form.

General: Read the full vacancy details carefully before you start. All parts of the application form must be completed.

Benefits:

TAP offers:

• A great working environment!
• 25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.
• PerkBox Perks – offering nationwide shopping discounts, gym memberships, holidays, freebies, learning and much more.
• Employee Assistance Programme, a 24 hour helpline for staff
• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.
• Interest-free travelcard loans
• Cyclescheme loans
• Employer’s pensions contributions (3%)
• CPD options
• TAP welcomes requests for flexible working arrangements

TAP is an accredited Living Wage Employer. This is independently calculated each year based on living costs and accredited employers choose to go further by paying all their staff, including subcontracted staff, a real Living Wage which we as a charity adhere to.

Please ensure that you complete all of the application form questions to enable us to shortlist your application for an interview, otherwise it will be disqualified automatically. Resumes and CVs will not be considered.

Do you want to be a key part of a global fundraising and volunteering campaign? Are you passionate about the difference that philanthropy can make to the lives of people across the world?

We are an ambitious and successful research-intensive University (one of the top 100 research-led universities globally) and have produced 10 Nobel Prize winners, including three who received their awards in 2016.  Academics here are tackling some of the world’s most pressing global challenges such as antibody testing and Covid-19, the impact of climate change on our woodlands and forests, issues caused by migration and displacement, the rise in youth mental health issues, and the prevention of needless maternal deaths in the developing world. Our students come from nearly 150 countries and our flagship outreach programmes mean that almost 25% of our student population come from disadvantaged backgrounds, one of the highest proportions in the UK. Philanthropy has always played an important role in shaping the University, most recently in 2015 when we closed the Circles of Influence Campaign, which raised £193 million, making it the largest HE fundraising campaign outside Oxbridge and London. Through the ‘Birmingham In Action’ campaign, philanthropy will continue to play a vital role in delivering projects to change lives locally, nationally, and internationally.

The Donor Engagement Officer role is your opportunity to join our excellent team at an exciting time.  Stewardship and donor engagement are vital activities to the success of any philanthropic campaign.  Donors of time and money need to be thanked and understand what their support has achieved, and how integral their gifts have been to making a positive and meaningful difference to the student community and to academic research. In doing so, donors are encouraged to continue their giving, and to increase and diversify their support.

The appointment of a Donor Engagement Officer will double the stewardship resource within DARO, allowing for an expansion of our donor engagement programmes.  The Donor Engagement Officer will be expected to lead and manage the stewardship activity for our regular donors, four-figure donors, and volunteers, and to support on stewardship for our five-figure donors.  The successful candidate will work with our Communications and Events Teams to deliver appropriate, meaningful, and effective activities that express gratitude and communicate impact.  They will work closely with colleagues in the Fundraising, Volunteering and Regular Giving Teams to build programmes to steward these key donor communities, and will work alongside the Data Team to help manage donor data and segmentation.   

The successful candidate will have outstanding communication skills with experience in writing for impact, in creating digital content, and an understanding of the needs and expectations of different audiences.  They will be able to balance creativity and imagination with a structured, thoughtful and organised approach to their work. They will be creative and conscientious programme deliverers who value integrity and sincerity, and who will demonstrate these qualities through their work.

As an office, we are committed to sustainability and value green working practices. The environment is an integral part of our campaign and we encourage eco-friendly ways of working in order to have a positive impact on our campus and global surroundings.

Donor Engagement Officer

This is a fantastic opportunity to bring your donor engagement and finance administration skills to this highly effective and expanding heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much-loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants, and sponsorship.  The position of Donor Engagement Officer is key to our future success, working with the individual giving manager to deliver the donor stewardship programme for the 15,000 donors we have.  You will be responsible for the thanking and processing of donations, keeping our CRM system up to date, delivering engaging fundraising asks, thanking our donors and keeping them abreast of the impact their donations have had.

You will have CRM experience, ideally with ThankQ and Tessitura, along with income processing and reporting.

Are you ready to take the next step forward in your career, to develop your fundraising expertise? We are seeking a dynamic self-starter who has oodles of passion and drive to join our highly efficient and friendly team and be part of delivering ambitious fundraising plans to future proof the Severn Valley Railway. The successful candidate will be highly organised, numerate, analytical and have strong verbal and written communication skills, have an inquisitive and creative approach and be a proactive and enthusiastic completer finisher. You will be able to demonstrate previous success with the areas of customer service, income management and reporting, donor stewardship and managing data. This is your chance to join an amazing local charity that is committed to safeguarding the Severn

Overview

Post: Donor Engagement Officer

Reporting to: Fundraising Manager – Individual Giving

Employer: Severn Valley Railway Charitable Trust

Salary:  £20,000 to £24,500

Primary location: Number One, Comberton Place, Kidderminster

Hours: Full-time 37.5 hours per week

Holiday: 31 days (inclusive of Public holidays)

Summary of Role

• Deliver all areas of our donor stewardship programme.
• Banking and processing income.
• Ensure supporters feel engaged, are thanked appropriately, and communicated with effectively in order to build strong relationships maximising all opportunities for future income generation.
• First point of contact for all our donors.
• Manage the fundraising CRM and ensure the database is being utilised in the most effective way and the data we store is both accurate and up-to-date.
• Create and edit supporter records, manage mailings, record communications, produce reports analysing our performance using the Railway’s CRM system.
• Deliver the financial processing and reporting.
• Assist the Fundraising Manager in delivering the Individual Giving plan.

Main Duties and Responsibilities

• Deliver the day-to-day implementation of the Trust’s donor recognition programme, including donor thanking banking, processing and reconciling.
• Keep our supporters engaged with impactful updates, using all communication platforms.
• Input accurate donor and prospect data into the Trust’s CRM database, creating reports on fundraising activities.
• Deliver accurate financial inputting and reporting.
• Steward donors through the supporter journey.
• Maintain the fundraising databases, ensuring the Trust is compliant with data protection legislation.
• In conjunction with the Individual Giving fundraising manager, assist in delivering campaigns and appeals.
• Evaluate fundraising and communication impact, preparing reports and analysis.
• Work with the Finance Manager to produce Gift Aid claims.
• Identify, recruit, and manage volunteers to assist in delivering against your objectives.
• Represent and promote the Trust to internal and external stakeholders.
• Be an ambassador for the Trust and the SVR Family as a whole.
• General administrative / office duties.

Essential experience/skills required

• At least three years donor care including banking and processing donations.
• Individual giving fundraising experience, confident in communicating with supporters.
• Financial support experience within a not for profit.
• CRM, ideally ThankQ and Tessitura.
• Xero software experience desirable.
• Competent Excel user, looking to build on their skills.
• Delivering multi-channel appeals (electronic and print).
• Confident and eloquent communication skills both verbal and written.
• Strong administration and organisational skills.
• Proficient in MS Office.
• Excellent telephone manner and an ability to work quickly and accurately under pressure.

We will offer

• Free parking.
• Subsidised meals.
• Flexible working hours.

Person specification

• Ability to think creatively and apply problem-solving skills.
• Demonstrate flexibility and ability to work to tight deadlines.
• A willingness to learn and commitment to self-development.
• Accurate in data entry and a high level of attention to detail.

As a volunteering organisation, we ask staff to volunteer 5 days per year to support our operational staff in the busy season.

SVR Family

The SVR Family consists of the three separate companies

1. Severn Valley Railway (Holdings) Plc (Company number 01046274) is a not-for-profit company limited by shares.  No dividend is paid to shareholders with all profit used to support the running of the Railway. It owns the infrastructure and assets of the SVR, employs the paid staff, and is responsible for the governance, operation, finance, planning, customer service and management of the SVR.

2. Severn Valley Railway Company Limited, (Company number 00906842), a company limited by guarantee, supported by a paid membership of 12,500 members and provides volunteer staff who assist in the operation of the Railway from a working volunteer membership pool of 1,700.

Both organisations are led by Helen Smith, Director and General Manager.

3. Severn Valley Railway Charitable Trust Limited, a company limited by guarantee (Company Reg, No.04341280) Registered with the Charity Commission (Reg.No.1092723).

The focus of the SVR Charitable Trust is to generate funds:

• To enhance, maintain and restore SVR rolling stock and infrastructure.
• To provide educational and interpretive displays for the SVR
• To provide educational and heritage skill training used in the restoration, repair, and operation of the SVR.

The Charitable Trust is led by Shelagh Paterson, Executive Director.

Our Staff

Volunteering

The Severn Valley Railway is run by a team of 150 full-time equivalent paid staff and 1,700 volunteers.  As part our commitment and recognition to our volunteers, we request that all paid staff give five volunteer days to the Railway every year, this may involve supporting key events, to include Santa Specials, Halloween, and Gala’s.

Our Objective

SVR is recognised as an outstanding visitor attraction, with great days out and inspiring events, all with consistently high standards of customer service. SVR provides an authentic heritage railway experience where you can let your senses take you on a journey through history, with learning opportunities in abundance.

The organisations to support this are professionally led, values-based, and commercially strong. While it may be old on the outside, on the inside, SVR uses 21st century technology to run its activities effectively. It is able to recruit, train and retain the Staff and Volunteers it needs, and brings in the wide range of Financial and other support required to develop further. SVR is known for having good and enduring relationships with its stakeholders, from the diverse local communities in which it sits, to the Loco and Rolling stock owners, the Regulators and Industry partners.  On a day-to-day basis the 3 key areas of Management focus for SVR are Safety, People and Heritage. In addition, SVR has an industry-leading approach to the issue of Sustainability.

A great opportunity has arisen for a for a Donor Engagement Officer for a fantastic heritage charity in order to help secure the future of the charity through donations, grants, and sponsorship.

The position of Donor Engagement Officer is key to the charity future success, working with the individual giving manager to deliver the donor stewardship programme for the 15,000 donors they have. You will be responsible for the thanking and processing of donations, keeping our CRM system up to date, delivering engaging fundraising asks, thanking the charity s donors and keeping them abreast of the impact their donations have had.

Contract type: permanent, hybrid working
Salary: 20,000- 24,500 per annum

Please Apply ASAP!

Key responsibilities:
Deliver all areas of our donor stewardship programme.
Banking and processing income.
Ensure supporters feel engaged, are thanked appropriately, and communicated with effectively in order to build strong relationships maximising all opportunities for future income generation.
First point of contact for all our donors.
Manage the fundraising CRM and ensure the database is being utilised in the most effective way and the data we store is both accurate and up-to-date.
Create and edit supporter records, manage mailings, record communications, produce reports analysing our performance using the Railway s CRM system.
Deliver the financial processing and reporting.
Assist the Fundraising Manager in delivering the Individual Giving plan.

Person specification:
donor care including banking and processing donations experience
Individual giving fundraising experience, confident in communicating with supporters.
Financial support experience within a not for profit.
CRM, ideally ThankQ and Tessitura.
Xero software experience desirable.
Competent Excel user, looking to build on their skills.
Delivering multi-channel appeals (electronic and print).
Confident and eloquent communication skills both verbal and written.
Strong administration and organisational skills.
Proficient in MS Office.
Excellent telephone manner and an ability to work quickly and accurately under pressure.

We are an ambitious and successful research-intensive University (one of the top 100 research-led universities globally) and have produced 10 Nobel Prize winners, including three who received their awards in 2016. Academics here are tackling some of the world’s most pressing global challenges such as: antibody testing and Covid-19, the impact of climate change on our woodlands and forests, issues caused by migration and displacement, the rise in youth mental health issues, and the prevention of needless maternal deaths in the developing world. Our students come from nearly 150 countries and our flagship outreach programmes mean that almost 25% of our student population come from disadvantaged backgrounds, one of the highest proportions in the UK. 

Philanthropy has always played an important role in shaping the University, in 2015 we closed the Circles of Influence Campaign which raised £193 million, making it the largest HE fundraising campaign outside Oxbridge and London. 

In 2019 we launched the Birmingham In Action campaign, which aims to transform lives for our generation and the next by tackling some of the world’s greatest challenges. The campaign is truly global (having launched in Birmingham, London, Hong Kong, New York and San Francisco) and aims to raise £400 million, and secure 1 million hours of volunteering, making it one of the largest campaigns in the UK Higher Education sector.

The Donor Experience Manager role is your opportunity to join our established team at an exciting time. Stewardship and donor engagement are vital activities to the success of any philanthropic campaign helping us to bring the impact of donations to life. In doing so, donors are encouraged to continue their giving, and to increase and diversify their support. This role will also oversee the management of several of our giving circles as well as being responsible for thanking content and impact reports. 

Although the role sits within the major giving space the Donor Experience Manager will lead the programme of activity from planning to implementation, supporting all areas of fundraising and actively collaborating with our Insight, Campaign Management, Communications and Events Teams at every opportunity, as well as building internal connections across the University to delivery donor engagement activity. 

The successful candidate will have a real passion for stakeholder management, outstanding communication skills with experience in writing for impact, leading on creating digital content, and an understanding of the needs and expectations of different audiences. They will be able to balance creativity and imagination with a structured, thoughtful and organised approach to their work and importantly manage upwards as well as matrix working across the office.

Prospectus is delighted to be partnering exclusively with the City of Birmingham Symphony Orchestra to appoint their new Director of Development. Having celebrated its centenary year in 2020, the CBSO is widely regarded as one of the most influential orchestras in Europe. It performs for over 200,000 concertgoers each year as well as running a sector-leading outreach programme which enriches people's lives through music across the West Midlands.

The Director of Development will primarily be responsible for all aspects of CBSO's fundraising lead personally on the cultivation and stewardship of a portfolio of the orchestra's most significant donors, funders and sponsors. Reporting to the Chief Executive, you will work with the wider senior management team members on preparation of Arts Council England and Birmingham City Council applications and reports. You will ensure appropriate involvement of CBSO musicians, conductors, soloists and senior management team members in fundraising opportunities and projects where appropriate.

The best candidate for this post will have experience in a senior fundraising position, leading the implementation of successful strategies that have achieved increases in income. You will have excellent financial skills and awareness too, coupled with a track record of personally leading the cultivation, solicitation and stewardship of high-value donors. You will be an inspiring development leader too, capable of leading and mentoring a high-performing development team.

Do get in touch with Ryan Burdock at Prospectus for an informal discussion about the role.

At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to speaking with you soon.

The Grants and Data Officer (GDO) will work on a new grants programme being delivered by Big Issue Invest starting in November 2021 in partnership with four other leading UK social enterprise support organisations.

Big Issue Invest is the social investment arm of The Big Issue. BII helps prevent poverty and creates opportunities for communities by providing finance, from unsecured loans to equity investment, to sustainable social enterprises, charities and ventures.

The Role

The GDO will work closely with the Grants and Data Manager and other members of the Impact Team, colleagues across Big Issue Invest, and the grant fund’s implementing partners to ensure the effective delivery of the grants programme.

The GDO will be responsible for the effective implementation of key project management activities involving colleagues at Big Issue Invest and grant recipients, monitoring the progress of supported projects and contribute to reporting to the funder.

The role is a great opportunity for someone with project management and/or grant management experience who wants to work within a social investment organisation supporting social organisations across the UK. The role provides an opportunity to build skills in project delivery, grant management, monitoring and reporting and financial management. Big Issue Invest is committed to the development of its staff and this role also has the opportunity to grow into additional investment or grant management activities depending on the growth priorities of the successful applicant.

This is a one year position linked to the project detailed below with the possibility of extension.

The Grants Programme Officer will be responsible for the following:

Collaboration with a consortium of partners delivering the new fund

• Ensure effective data input and updating of the consortium’s shared information management system to ensure BII meets project reporting compliance.

Delivery of grant making activities including coordination of assessments, contacting applicants and contractual management and monitoring of successful applicants

• Coordinate and support internal team of grant assessors during each funding round and prepare documentation for the award panel.
• Ensure all compliance procedures (Know Your Customer, Anti-Money Laundering) are carried out as per internal policies and the programme’s specifications.
• Communicate outcomes of the grant assessment process to successful and unsuccessful applicants.
• Work with successful applicants and BII’s Financial Controller to ensure grant contracts are signed and funds disbursed in a timely manner
• Support the Grants & Data Manager in ensuring Big Issue Invest delivers grant support as well as non-financial support in line with the programme’s schedule.
• Conduct periodic engagement with grantees of the project to ensure successful delivery of the project.

Coordination of Technical Assistance provision from Big Issue Invest to grantees as required by applicants

• In line with grantee requests, engage technical experts across Big Issue Invest to provide services to grantees and support in coordinating this delivery.
• Ensure appropriate recording of Technical Assistance activities for the accurate reporting of the grant project to funders

Data management and reporting activities

• Ensure data is collected at key points in the grant making process for Big Issue Invest to have clear monitoring data.
• Support the Grants & Data Manager in ensuring BII delivers reports on time to the funder.
• Provide accurate and well-presented data about the portfolio of grant holders and the programme’s implementation to internal stakeholders as needed.
• With the Financial Controller, provide accurate and timely financial reporting data for BII SMT and in line with contractual requirements for the project.
• Ensure the Grant Programme Officer is kept up to date with any monitoring and evaluation requirements evolving from the project.

Sharing lessons and developing expertise within Big Issue Invest

• Working with the wider Impact Team, identify lessons in the grants programme to share with the wider Big Issue Invest team.
• Work with the Grants & Data Manager to contribute to the ongoing development of Big Issue Invest’s data management platforms to improve opportunity for insights into the grants and investment portfolios.
• Engage in opportunities to learn from Investment Managers on social investment processes and approaches to improve your understanding of Big Issue Invest’s products and services.

Skills & Experience

We are looking for a Grants and Data Officer with the following experience:

• Project management experience including work planning, compliance management and donor reporting
• Experience in the administration of complex projects that require a highly organized approach to record-keeping and excellent attention to detail
• Experience with coordinating individuals across different teams and managing relationships with external stakeholders

Desirable:

• Direct grant-making experience (especially grant assessment process, budget management with grantees, contracting, Know Your Client (KYC) checks).
• Data management, analytic and visualisation skills

For a full job description with details of skills and experience, please download from the link below.

Salary and Benefits include:

• Salary of £30,000 - £33,000 per annum depending on experience
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Incremental sick pay starting at 5 days per rolling year
• Enhanced contribution to our workplace pension 
• Enhanced maternity/paternity pay
• Comprehensive flexible working policy open to all staff
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health Cashplan scheme which provides access to counselling and a range of therapies

Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment.

Workplace details

This role can be based anywhere in the UK with flexible/remote working arrangement, with frequent travel to the Big Issue Invest London or Birmingham Office and infrequent travel throughout the UK.

Closing date: 1 November 2021

Big Issue Invest is committed to equal opportunities and committed to promoting and enhancing diversity, equality and inclusion. We welcome and encourage applicants from all members of the community and particularly welcome applications from people with disabilities, Black, Asian, or Minority Ethnic backgrounds, LGBTQIA, and from different socio-economic and educational backgrounds.

Location: Home based with requirement to attend Birmingham centre office

We’re the charity helping millions of people feel happier and healthier by spending more time on and along our canals and rivers. Our rich and tranquil spaces provide places to pause, relax and escape. But without extraordinary people, and the funding to make it happen, all of this would be lost. That’s where you come in.

The next 3 years will see an ambitious plan to accelerate growth in charitable income, building new communities of supporters from the ground up.  We are looking for people passionate about relationship management and stewarding supporters to give a great experience whilst raising money for the Trust.  We exist as a fundraising team so that we can do more for communities up and down the country using the power and benefits our waterways have to offer for Wellbeing, Nature, Employability & Urban Regeneration. If you are inspired to change lives young and old then we would love to hear from you.  Join us, and make life better by water for everyone. Every day.

Knowledge, Skills/Qualifications & Experience

Job Purpose:

Digital is at the heart of our charity fundraising strategy and with ongoing investment in digital development and marketing activity, it's an exciting time to join our fundraising team.

In this role you will be responsible for the day-to-day planning, development and management of digital fundraising campaigns and activity (such as email, SMS, social and display) ensuring that fundraising income is maximised through digital channels.

This will require building a strong working relationship with the Trust Marketing team and specifically the Digital marketing colleagues to support the work of converting passive supporters and warm leads to active donors of the Trust.

A key part of your work will be supporting the fundraising acquisition team on both their social media activity (creating and editing ads and videos) and online content (fundraising and events pages), with the ultimate aim of developing and pushing out engaging and relevant digital content with which to recruit & steward supporters.

You will also be working closely with the Supporter Journey Manager, supporting the development of appropriate digital fundraising platforms, including the management of key fundraising programmes through a cycle of continual testing and improvement of content and user journeys.

This role sits within the Fundraising team reporting to the Fundraising Development Manager and working closely with the Supporter Journey Manager to ensure we provide a first-class level of stewardship and acquisition to all supporters who interact with us online.

Key Accountabilities:

Support the Fundraising Development Manager (and work with the digital marketing team) on the development and delivery of digital offerings to recruit new financial supporters, including e-appeals & newsletters, value exchange activity, social media, marketing content & digital stewardship plans.

Responsible for delivering against agreed recruitment and income targets annually and management of expenditure lines as agreed by the Fundraising Development Manager.

Work with the digital marketing team and supporter care team to develop and deliver engaging digital marketing content for income generation including adverts in existing newsletters, social media lead marketing & stewardship communications.

Work with Supporter Journey Manager to acquire and develop appropriate digital fundraising platforms, including management of key fundraising programmes and e-mail journeys within the Marketo system.

Lead on the operational delivery of the marketing and stewardship of any supporters who are donating via agreed digital platforms (ie GivePanel, MakeitDonate, AmazonSmile, Online In-Memory platform, etc) ensuring all work aligns and is developed considering every step of the funnel.

Work with the wider fundraising team to integrate digital journeys considering all channels. Optimise and test landing pages for the acquisition and work to develop journeys further with relevant stakeholders with a focus on audience acquisition and analysis of digital channels for fundraising purposes.

Manage digital reporting elements with regards to the fundraising digital acquisition work, ensuring all fundraising digital activity is measurable with digital tracking and attribution methods in place to deliver performance reports for all our digital fundraising campaigns.

Proactively maintain excellent knowledge of digital fundraising practices and campaigns in the sector, including competitor analysis, to ensure you are able to strengthen the output of the team from experience and knowledge.

Knowledge, Experience & Skills: Practical / Technical Knowledge

• The skills, qualification and experience necessary for full and effective performance of the job.
• Good level of education with passes to GCSE level or equivalent, including English Language and Maths
• Experience of delivering digital acquisition campaigns using multiple channels
• Experience of working with content feedback loops and to brand guidelines
• Excellent working knowledge of social media, advertising and digital platforms (particularly digital fundraising platforms)
• Broad understanding on digital marketing techniques such as Display, Social, SEO and PPC
• Competence in Google Analytics, GTM AdWords and search marketing
• Excellent working knowledge of measuring, interpreting and evaluating performance data

Knowledge, Experience & Skills: Planning, Organising and integrating (managerial)

• The knowledge required for integrating and managing activities and functions.
• Excellent understanding of Fundraising regulation and statutory data compliance, particularly around Privacy and Electronic Communications Regulations
• Proven track record in running a successful digital fundraising/sales campaigns
• Experience of working with fundraising budgets and income across digital channels
• Experience with digital tracking and attribution methods
• Experience of building supporter journeys
• Experience of working within or alongside a fundraising team
• Experience working with Digital KPI’s (ROI, CPL, etc)

Knowledge, Experience & Skills: Communicating and Influencing skills

• The skills needed to communicate with and influence individuals and / or groups within and outside the organisation.
• You understand what motivates people to give and how digital can create a better experience for supporters
• Working in collaboration with others is second nature to you
• Effective analytical skills in relation to verbal, written and numerical data.
• An attention to detail to ensure accuracy, robustness and compliance of data used and store.
• Highly organised & understanding of effective process mapping.

Person Specification

• Motivation, Beliefs & Actions
• Commercially aware, able to spot opportunities and trends
• Self-motivated and ensure that your work is of the highest quality
• A creative thinker who can demonstrate a passion for innovation and apply it to working practices
• Ability to be open minded and respectful
• Ability to be resilient and adaptive to new situations
• Ability to facilitate positive change and build sustainable working relationships
• Ability to seek and share knowledge
• Willing to adopt the Trust’s values as your own: caring, openness and transparency, supporting the local community, involving others, and striving for excellence

What We Offer

In addition to your salary of £28,000, the Canal & River Trust offers a competitive contributory DC Pension scheme arrangement, great holiday entitlement (increasing with years of service) and numerous other employee benefits, including several salary sacrifice benefits.

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.  All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. 

Job title: Fundraising Officer

Directorate: National Memorial Arboretum

Contract: Permanent.  Full Time, 35 hours per week

Salary:  £23,800 to £26,000 gross per annum

About the National Memorial Arboretum

The Arboretum is the UK’s year-round centre of Remembrance and part of the Royal British Legion.  We are the Nation’s centre of Remembrance, freely open to all. Our 150-acre landscape is home to over 25,000 trees, punctuated by 400 memorials that recognise the service and sacrifice made by the Armed Forces, emergency services and civilian organisations to our country. 

The Arboretum in one of the UK’s leading visitor attractions and we welcome over 300,000 people through our doors each year.  They come to explore our site, learn more about the fascinating stories behind our memorials, spend time in our woodlands, and to attend some of the 250+ events that take place each year.

The Arboretum is an award-winning destination, including the 2018 Visit England Awards for Excellence: Large Visitor Attraction of the Year (Gold) 

Our Values and Behaviours

Does the following describe you?

• A desire to provide great customer service
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the ongoing development of the Arboretum
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you ….

The Role

We are looking for an experienced fundraiser to join the Arboretum team, where you will help to raise awareness of our charitable status and generate income through fundraising activities.  You will manage the Arboretum Friends scheme to maximise income, incentivise visitors and grow supporter engagement and insights.  In partnership with the Visitor Services team, you will create and implement an onsite fundraising strategy to encourage visitor giving, and create a compelling dialogue to motivate visitor support.  You will build mutually-beneficial relationships with colleagues in the Royal British Legion fundraising team to identify opportunities for shared resource/expertise, partnership working and collaboration on fundraising projects.

As the first point of contact for supporters/donors visiting the Arboretum, excellent communication and customer service skills are key. You will be responsible for ensuring that the Arboretum’s electronic database is fit for purpose, and that all activities conform to the Fundraising Regulator’s Code of Practice and other relevant regulations.

You will have a strong understanding and experience of fundraising practices, and be passionate about developing engaging customer journey’s for visitors, corporate partners and stakeholders to deepen relationships and increase fundraising income in this area against agreed targets.

This role may occasionally be required to work outside of core office hours in order to play an active role in supporting the team at profile raising events.

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required. 

Diversity Statement 

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us. 

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be. 

It’s why we welcome applications from people with diverse backgrounds and experiences. 

How to Apply 

Please apply by clicking ‘Apply online’.

Previous applicants need not apply.

Closing date for this role is: Sunday 31st October 2021

 We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

Relationship Fundraising Manager

Come and lead our team of thoughtful and friendly Relationship Fundraisers who are dedicated to creating amazing and memorable supporter experiences.

Position: Relationship Manager – Supporter-led, In Mem & Regional Corporate (High Potential)

Location: Homebased, covering south of England

Hours: 35 hours per week

Salary: Salary circa £37,000 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 21 November 2021

Interview Date: 30 November 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The main purpose of this role is to provide the strategic leadership required to ensure your team delivers excellent customer service and income. This team stewards a core group of our regional fundraising supporters who have been identified as having high potential.

This role focuses on delivering income from our key strategic areas; Supporter Led, In Memory & Regional Corporate fundraising.

This is an exciting remotely based role which allows us to focus on providing great support to a core groups of supporters.

Your team will deliver vital income to combat the impact of Covid-19, keep our services going, build for the future and ensure that our supporters have a wonderful experience of Stroke Association.

About You

This role might be for you if you are good at:

Pro-actively seeking out new ways to provide excellent supporter stewardship

Thinking about the bigger picture and how you can develop long-lasting and meaningful relationships with supporters

Seeking out and developing potential partnerships that meet both our needs, and those of our supporters

Maintaining focus and energy even with longer term relationships

Thinking differently and creatively about how we can work with others, provide excellent stewardship and amazing donor love

Inspiring, motivating and leading a team of people

We are also looking for someone who;

Wants to provide amazing customer experiences that result in loyalty and repeat support

Has a drive for high standards; both having them, and expecting them from others

Is curious and has confidence to ask ‘why?’

Wants to take a problem and own it

Loves communication – especially using the telephone and face to face, as well as strong written skills

Has a willingness to flex to the needs of the wider team as we embrace the post pandemic landscape

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

This is an exciting time to join the Stroke Association.  If you think you have the skills and aptitude for the role, we would love to hear from you.

To fulfil the role, you must have the right to work in the U.K. Use of a car and full driving license with business insurance is required for this role.

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

You may also have experience in areas such as Challenge Fundraising, Challenge Fundraiser, Events, Events Fundraiser, Events Fundraising Officer, Event Fundraising Assistant, Relationship Fundraiser, Relationship Fundraising, Regional Fundraiser, Regional Fundraising, Supporter Lead Fundraiser, Supporter Lead Fundraising, In Memory Fundraiser, In Memory Fundraising Manager, Corporate Fundraiser, Corporate Fundraising, High Value Fundraiser, Individual Giving Fundraiser, Individual Giving Fundraising Manager, Events Fundraiser, Events Fundraising, Supporter, Major Donor, Major Gifts, Income Generation, High Worth, Fundraising, Fundraiser, Fundraising Officer, Senior Fundraiser, Fundraising Manager, Fundraising Assistant, Major Donor Fundraising Officer, Major Gifts Fundraising Officer, Charity, Stroke, Not for Profit, Care.

Location: Home based with requirement to attend Birmingham centre office

We’re the charity helping millions of people feel happier and healthier by spending more time on and along our canals and rivers. Our rich and tranquil spaces provide places to pause, relax and escape. But without extraordinary people, and the funding to make it happen, all of this would be lost. That’s where you come in.

The next 3 years will see an ambitious plan to accelerate growth in charitable income, building new communities of supporters from the ground up.  We are looking for people passionate about relationship management and stewarding supporters to give a great experience whilst raising money for the Trust.  We exist as a fundraising team so that we can do more for communities up and down the country using the power and benefits our waterways have to offer for Wellbeing, Nature, Employability & Urban Regeneration. If you are inspired to change lives young and old then we would love to hear from you.  Join us, and make life better by water for everyone. Every day.

As we ensure we set our team up to deliver our ambious plans, we have an opportunity within our Individual Giving & Legacy Team for a Supporter Care Officer.  In this role you will support the Supporter Journey Manager by overseeing all aspects of the supporter care and stewardship programme, ensuring operational delivery to high standards across the team. Read below to find out more about the role.

Location: This is a remote working role, and as such we are very pleased that we can offer flexibility in location, however the successful candidate will be expected to attend our Birmingham centre hub/office (and other locations on occasions) for team and collaboration meetings on a monthly basis.

About the role

As Supporter Care Officer, you will work closely with the Supporter Journey Manager, and will be responsible to oversee all aspects of the supporter care and stewardship programme, ensuring operational delivery to high standards across the team. An important aspect of this role is that you will supervise the Supporter Care Assistant, and help develop & implement the supporter experience programmes, in particular, but not exclusively, Friends.  You will be working with the Supporter Journey Manager to implement and manage effective team workflows pertinent to delivering a great supporter experience, including banking & thanking & insight reporting.  In additio you will also provide support to wider fundraising teams in reviewing, developing and implementing key supporter experience tools such as the CRM.

Key Accountabilities:

• Lead on the development of best practice supporter care processes to make best use of our CRM, automating where possible - working with in house or external data specialists to ensure these systems work for the Trust and for the supporter, moving the right data to the right places, quickly and securely; ensure that delivery of all supporter care processes is carried out in a compliant manner in relation to GDPR, PECR & the Fundraising Code of Practice.
• Ensure that new supporters receive an exceptional Welcome Journey - ensure all best practice processes are implemented at the start of a donor’s experience; ensure all consenting supporters have a welcome call and will manage the supply of relevant data at the right times to ensure compliance and high standards of service.
• Provide supporters with engaging communications aligned to their interests and the Trust’s ambition - working with our Content Team, digital marketing specialists and external agencies, to provide a range of interactive content to maintain the support of our donors; choosing appropriate content – stories, video, podcasts and interactive items – to feature in regular e-newsletters; checking this content; and building the e-mails via our digital marketing platforms. 
• Working with the wider fundraising team and marketing colleagues to ensure that we have emotive, ethical and dynamic campaigns for renewing support and increasing individuals desire to give to the work of this Trust -  This will involve but not limited to; digital campaigns, telephone marketing programmes & key messaging development.
• Lead on the development and project management of our Supporter Reactivation and Upsell programmes including annual campaigns.
• Report on supporter interactions using the CRM dashboard and our digital marketing platforms.
• Working with our Insights Team, report on single and regular gifts, changes to communication preferences, gone-aways and database edits 
• Improve and develop a broad suite of standard thank you and welcome letters and e-mails. 
• Supervise and oversee the work of the Supporter Care Assistant, providing guidance and assistance where necessary. 
• Work alongside the Supporter Journey Manager and the Legacy Development Officer
• The role will also support the wider Individual & Legacy Giving Team - keeping abreast of new developments in fundraising and links to sponsored events, payroll giving and major donors.

About you

• Your experience in areas listed below is essential to us , you may be degree qualified.
• Excellent understanding on Direct Debits, Gift Aid and the standing orders,
• Excellent understanding of Fundraising regulation and statutory data compliance
• Excellent working knowledge of CRM and integrated database systems
• Competence in the Microsoft Office Suite, especially Word, Outlook, Excel and MS Teams
• Proven track record in running a successful supporter care programme
• Very strong understanding of the important of great customer service in action, and experience in handling and managing a variety of customer enquiries.
• Demonstrable understanding of import, export, storage and processing of personal data
• Experience of Marketo, SAP and Sugar CRM will be an advantage, but not essential
• Experience of ‘quality control’ within a programme
• Track record of working with different financial systems that must ‘talk’ to each other
• Experience of working with wider teams and agencies to provide exceptional supporter care
• Effective analytical skills in relation to verbal, written and numerical data.
• An attention to detail to ensure accuracy, robustness and compliance of data stored.
• Highly organised & understanding of effective process mapping.

What We Offer

In addition to your salary of £22,000 - £25,000, the Canal & River Trust offers a competitive contributory DC Pension scheme arrangement, great holiday entitlement (increasing with years of service) and numerous other employee benefits, including several salary sacrifice benefits.

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.  All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

Harris Hill is currently working with Coventry Cyrenians in their search for an interim Fundraising Manager for 6 months.

Ideally, the successful candidate would be able to travel to the office at least 1-2dpw.

The Coventry Cyrenians are a housing charity who provide supported, temporary, Independent and family accommodation to those who most need it. They have recently had someone leave, so this role is interim cover with potential to go permanent.
Much of their income comes from the housing schemes themselves so are financially stable. However, their fundraising income sit at around 100k and seek to increase this to between 150-250k. This need not be cash money as they would very much welcome corporate volunteers or non monetary donations for the community side of their work.

Whilst they would like someone with a broad spectrum of fundraising experience such as corporate, Trust, Major Donor and Events, the current emphasis would be corporate with additional marketing experience.

They understand that having someone this broad would be difficult, so if you are available and tick any of the boxes, the Cyrenians would like to hear form you.

Fundraising Manager – Individual Giving

This is a fantastic opportunity to bring your individual giving fundraising skills to this highly effective and growing heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much-loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants, and sponsorship.  The position of Fundraising Manager for individuals is key to our future success, understanding our donor base and creating a clear donor stewardship programme for the 15,000 donors we have.

In addition, you will create engaging fundraising asks, strong engagement processes and effective recruitment campaigns.  You will have the support of a Donor Care Officer to help deliver your plans.

You will be able to demonstrate your experience in creating and delivering effective donor stewardship plans to include single, legacy and in-memorial giving.  Access ThankQ database and Tessitura experience is desired.

We are seeking a resourceful, proactive team player who demonstrates initiative and takes ownership and responsibility for completing and finishing tasks, including setting and achieving targets.  You will naturally identify opportunities and maximise these for the benefit of the Railway.

This is an exciting opportunity to join the Severn Valley Railway Charitable Trust, taking the reins of individual giving fundraising.  This is your chance to join a passionate local charity that is committed to safeguarding the Severn Valley Railway. 

Overview

Post: Fundraising Manager, Individual Giving

Reporting to: Executive Director

Employer: Severn Valley Railway Charitable Trust

Salary:  £30,000 to £35.000 FTE

Primary location: Number One, Comberton Place, Kidderminster

Hours: Part-time, 4 days per week (30 hours)

Holiday: 31 days (inclusive of Public holidays) FTE

Summary of Role

This is a fantastic opportunity to bring your proven fundraising experience in individual giving to this driven and passionate heritage charity.  This position is a hands-on role and comes with line management of a part-time Donor Engagement Officer and 3 volunteers.  We envisage this area of the business growing as the successes of your initiatives are realised.  We have been extremely successful in our individual giving thus far, but it is time for a new experienced fundraiser to take it to the next level, focusing on both retention, uplift, and acquisition, whilst building a stronger fundraising volunteer base to assist you in delivering your plans. 

Main Duties and Responsibilities

Strategy & Development

• To increase income generated from individual giving fundraising activities.
• To create and execute a donor retention, uplift, and acquisition strategy.

·To lead on developing our CRM system, working with the Executive Director and Finance Manager to review the Trust’s CRM database and implement an Organisation wide CRM system.

• To manage the individual giving budget in line with objectives and KPIs, reporting to the Executive Director on income and expenditure and highlighting variances in a timely manner.
• To test, implement, monitor, and evaluate existing and new fundraising asks and channels to increase two-way engagement with donors.
• To develop and manage high quality supporter care including responsive and prompt thanking and updating our donors on the impact of their support.
• To develop a volunteer-base of fundraisers.

Direct Marketing

• To manage and deliver integrated online and offline campaigns.
• To manage the design, print and production of direct marketing activity, negotiating bought in services and ensuring invoices are in accordance with quotes.

Administration and Reporting

• To manage the Individual Giving budget and provide monthly updates to the Executive Director.
  • To keep accurate and up to date records of all activities, using ThankQ CRM database, extracting reports for the team as required, and maintaining high standards in customer care and record keeping.

Managing Relationships

• To provide management and guidance to the Donor Care Officer to ensure that KPIs and objectives are achieved, and a clear personal development plan is in place.
• To build strong internal working relationships with colleagues.
• Organise face to face thank you events for our supporters.
• To work with the SVR Holdings Marketing and Communications team to gain support and cross selling opportunities within the different SVR audiences.

Other

·Proactively ensure all materials produced are accurate and compliant with relevant GDPR protection and Gift Aid legislation.

·To undertake all activities in line with best practice standards and processes as set out by the Fundraising Code of Practice and industry regulatory bodies.

·To keep abreast of developments in individual giving and ensure charity compliance.

·To contribute to the Fundraising Team’s strategic planning and budget process.

·To carry out any other tasks as reasonably requested.

·To actively implement the principles of Equality and Diversity.

Person Specification

Educated to degree level and / or an accredited fundraising qualification such as Certificate or Diploma in Fundraising.

Experience

• Creating and implementing successful individual giving donor stewardship plans.
• Implementing donor segmentation, targeting, and positioning strategy.
• Proficient with fundraising CRM systems ideally ThankQ and Tessitura.  To include building, analysing, and reporting.
• Creating, writing, and delivering strong fundraising appeals across all platforms.
• Writing compelling cases studies.
• Legacy and in-memoriam fundraising.
• Managing income and expenditure budgets.
• Presenting to internal and external stakeholders.
• Managing and motivating staff.

Skills and abilities

• Outstanding verbal and written skills. Able to engage audiences using a range of communication tools.
• Exceptional analytical skills to be able to evaluate our donor base and create effective tiered donor stewardship plans.
• Significant direct marketing skills: devising and delivering social media and print campaigns.
• Ability to work cross-functionally and to secure resources and support from colleagues in different business areas.
• Strong interpersonal and influencing skills; confident and personable with the ability to manage and build strong relationships with key individual donors.
• Exceptional organisation and time management skills. Able to plan / prioritise own work and meet agreed deadlines.
• Excellent attention to detail and methodical approach to tasks.
• Competent use of MS Outlook, Excel and Word.
• Strong numerical / budgeting skills.

Attitude and Personal Qualities

• Motivated, task-orientated, and professional.
• Flexible, able and willing to respond to changing priorities.
• Strong team player with collaborative working style, who enjoys individual and team working.
• Willing to participate in all activities relevant to the role.
• Willingness to work occasional evenings and weekends.
• Commitment to GDPR and Fundraising Code of Practice.
• Commitment to the principles of Equality and Diversity.
• An interest in heritage railways.

As a volunteering organisation, we ask staff to volunteer 5 days per year to support our operational staff in the busy season.

SVR Family

The SVR Family consists of the three separate companies

1. Severn Valley Railway (Holdings) Plc (Company number 01046274) is a not-for-profit company limited by shares.  No dividend is paid to shareholders with all profit used to support the running of the Railway. It owns the infrastructure and assets of the SVR, employs the paid staff, and is responsible for the governance, operation, finance, planning, customer service and management of the SVR.

2. Severn Valley Railway Company Limited, (Company number 00906842), a company limited by guarantee, supported by a paid membership of 12,500 members and provides volunteer staff who assist in the operation of the Railway from a working volunteer membership pool of 1,700.

Both organisations are led by Helen Smith, Director and General Manager.

3. Severn Valley Railway Charitable Trust Limited, a company limited by guarantee (Company Reg, No.04341280) Registered with the Charity Commission (Reg.No.1092723).

The focus of the SVR Charitable Trust is to generate funds:

• To enhance, maintain and restore SVR rolling stock and infrastructure.
• To provide educational and interpretive displays for the SVR
• To provide educational and heritage skill training used in the restoration, repair, and operation of the SVR.

The Charitable Trust is led by Shelagh Paterson, Executive Director.

Our Staff

Volunteering

The Severn Valley Railway is run by a team of 150 full-time equivalent paid staff and 1,700 volunteers.  As part our commitment and recognition to our volunteers, we request that all paid staff give five volunteer days to the Railway every year, this may involve supporting key events, to include Santa Specials, Halloween, and Gala’s.

Our Objective

SVR is recognised as an outstanding visitor attraction, with great days out and inspiring events, all with consistently high standards of customer service. SVR provides an authentic heritage railway experience where you can let your senses take you on a journey through history, with learning opportunities in abundance.

The organisations to support this are professionally led, values-based, and commercially strong. While it may be old on the outside, on the inside, SVR uses 21st century technology to run its activities effectively. It is able to recruit, train and retain the Staff and Volunteers it needs, and brings in the wide range of Financial and other support required to develop further. SVR is known for having good and enduring relationships with its stakeholders, from the diverse local communities in which it sits, to the Loco and Rolling stock owners, the Regulators and Industry partners.  On a day-to-day basis the 3 key areas of Management focus for SVR are Safety, People and Heritage. In addition, SVR has an industry-leading approach to the issue of Sustainability.

We’re recruiting a Project Manager to lead on and develop our Food and Advice Service. We have high ambitions for the service and we’re looking for someone who shares that ambition and has the skills and motivation to drive it forward. In the first quarter of 2021/22 we diverted 10 tonnes of food waste from landfill and redistributed this to people in Wolverhampton. We’re passionate about ending food waste and addressing poverty in our community.

Over the years The Good Shepherd has delivered a food service in the city providing hot meals and food parcels to people on low incomes and with additional needs. These services have grown, and we now run a community pantry for families and a full dining service. The advice and guidance drop in includes a multi-agency hub where partner agencies deliver services at the Good Shepherd.

We’re passionate about addressing poverty whilst also reducing food waste, and we work with a wide range of food partners to divert food from landfill then distribute it to people in our community. This is a hands-on role leading the development of the service and supporting the head cook, project team, and volunteers to deliver a high-quality service in line with our values.