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Donor services representative jobs in Birmingham
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Birmingham, West Midlands (Hybrid)
Solihull, West Midlands
Sutton Coldfield, West Midlands
£35,000 per year
Full-time or part-time (37.5 hours / 22.5 hours)
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
TRUSTS AND FOUNDATIONS MANAGER
Job Description & Person Specification
JOB TITLE:Trusts and Foundations Manager
SALARY:£35,000 per annum
HOURS:Full time - 37.5 hours, Part time – 22.5 hours
RESPONSIBLE TO:Charity Chief Executive
ACCOUNTABLE TO:Director of Fundraising
LOCATION:Hybrid working
WHO WE ARE
University Hospitals Birmingham Charity consists of four hospital charities supporting some of the busiest hospitals in Birmingham – Queen Elizabeth Hospital Birmingham, Heartlands Hospital, Good Hope Hospital and Solihull Hospital.
Being in hospital can be really tough physically and emotionally. This is why our hospital charities do as much as they can to help patients and their families feel as supported as possible during their treatment.
Each hospital charity provides the added extras that are "over and above" what the NHS can fund as standard. This includes life-saving equipment, state-of-the-art facilities, training and research, as well as free accommodation and patient comforts.
Across UHB Charity we are currently raising funds for a Total Body PET CT Scanner as well as our Children's and Newborn Appeals and Home from Home accommodation for civilians and military personnel, to name just a few.
As a Trusts and Foundations Manager you will help us raise much needed funds that will make a real difference to our patients and their families.
ABOUT THE ROLE
The Trusts & Foundations Manager role is a hybrid position for University Hospitals Birmingham Charity, which is the official charity of Good Hope Hospital, Heartlands Hospital, Queen Elizabeth Hospital Birmingham and Solihull Hospital and Community Services.
The Trusts & Foundations Manager will work closely with other members of the hospital charity, providing support to the fundraising team and the Charity overall.
Working as part of a team, the person in this role will have specific responsibility for researching and applying to grant-making trusts and foundations and identifying where the work of the charity meets the application criteria.
They will write or complete applications and build relationships with existing and potential funders. They will also be responsible for managing members of the team who are currently applying to Trusts and Foundations and supporting them with their applications. The Manager is also responsible for the Trusts and Foundations database and building on this.
This role would suit an experienced fundraiser looking to move into a management role, or a Fundraising Manager looking for an exciting opportunity at a hospital charity.
MAIN DUTIES
PRINCIPAL DUTIES
- Research trusts, foundations, and grant funding bodies to identify those where the application criteria match elements of the work of University Hospitals Birmingham (UHB) Charity.
- Prepare, write and submit a portfolio of persuasive Grant & Trust applications.
- Research and collate information and/or data required to make applications to trusts, foundations, and grant funding bodies, providing them with compelling cases of support.
- Establish and manage long term, effective and profitable relationships with existing and prospective funders by providing excellent donor and supporter care.
- Increase the pool of potential funders by using Trusts and Foundations sector knowledge and scoping of the funding landscape to identify new trust funders and increase opportunities for generating new income.
- Maintain and develop efficient ways of keeping trusts, foundations and grant funding bodies updated on the work of UHB Charity and the difference their support makes, to develop and maintain relationships and maximise short- and long-term support.
- Support the wider fundraising team with smaller grant applications and offer regular opportunities for them to apply to specific funders.
- Work to financial targets and undertake research as directed/agreed by the Director of Fundraising.
- Provide the Director of Fundraising with regular updates and monthly progress reports.
- Monitor application deadlines, submissions, acceptances/refusals, income received and ensure all information is updated accurately on the database.
- Inspire and motivate funders through the creation and delivery of regular communications, presentations and tours of the Hospital.
- Work with the Communications Team to obtain patient and family case studies and stories for use in Trust applications and impact reports.
COMMUNICATION
- Relaying accurate and timely information to the fundraising team, the Charity Chief Executive and Charity Trustees on a regular basis. Communicating with clinical and non-clinical staff within the hospital. Communicating with donors and fundraisers.
- Dealing with enquiries from the general public, disseminating information and ensuring that the appropriate action is taken, whilst maintaining the Charity’s policies and procedures.
PROFESSIONAL RESPONSIBILITIES
- Ability to present oneself in a professional manner as a representative of the hospital and the charity.
- To maintain confidentiality in all aspects of duty, including fundraiser and donor data.
- To maintain an accurate effective database, recording essential information and providing statistical data in accordance with guidelines and policy using Raiser's Edge, Microsoft Office, Word and Access.
MISCELLANEOUS
- To represent the Charity in a variety of different contexts and to a variety of different audiences.
- To ensure that a positive image of the hospital and the Charity is projected at all times
- To hold a flexible approach to working hours (the role will require the post holder to work evenings and weekends as necessary)
- To hold a flexible approach to work when asked to take on other fundraising or admin duties when the team needs to cover holidays, or at times of workload pressure
- To adopt a supportive and collegiate approach when working with the fundraising team and other colleagues within the hospital
The Trusts and Foundations Manager will also carry out other projects and duties as directed by the Head of Fundraising, Director of Fundraising and Charity Chief Executive.
NOTES:
This is not intended to be an exhaustive list of responsibilities but more an outline framework against which the post holder will be given flexibility to define the detail. Any changes will be the subject of consultation with the post holder.
All employees must adhere to and perpetuate Charity Policies and Procedures relating to:
- Health and Safety
- No Smoking at Work
- Equal Opportunities in Employment, including responsibilities under the Disability Discrimination Act.
Your attention is drawn to the confidential nature of information collected within the NHS. The unauthorised use or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in a prosecution for an offence or action for civil damages under the Data Protection Act 1984.
Please note that employees are employed directly by the Charity and not the NHS.
Employees of the Charity are eligible to join a defined contribution pension scheme, to which the Charity will contribute 8% of an employee’s annual salary in addition to employee contributions.
Employees of the Charity are eligible for enhanced maternity and sickness pay.
Employees of the Charity receive 27 days holiday per year, plus Bank Holidays.
SKILLS/KNOWLEDGE
Essential
- Excellent written skills with first class spelling
- Use of Microsoft Office including Word, Excel, Access, Outlook, Powerpoint along with other software packages
- Ability to match communication style with the varying needs of supporters
- Ability to work independently and under pressure, prioritising work to meet deadlines
- Ability to deal with heavy, unpredictable workloads
- Ability to recognise and reward people’s contributions
- Ability to work flexibly to meet the needs of the charity
- Problem solving
- Record keeping
- Non-judgemental attitude
- Accepts responsibility for own decisions
- Ability to represent the Charity at events and functions
- Good interpersonal skills and ability to influence people at all levels
- Understanding and respect for the importance of patient confidentiality
- GCSE English Language or equivalent
- GCSE Mathematics or equivalent
Desirable
- Educated to degree level or equivalent
- Qualification in trusts and foundations fundraising, creative writing or marketing
- Membership of the Institute of Fundraising
EXPERIENCE:
Essential
- Experience of exceeding/achieving targets in an income generation environment linked to Trusts and Foundations.
- Considerable previous experience in Trusts and Foundations fundraising and/or general fundraising gained in a charitable environment
- Demonstrable success of securing significant income and of achieving challenging financial targets
- Knowledge/experience of fundraising in a health-related field
- Experience of working with senior staff at Board/Trustee level
- Experience of developing new donor/sales relationships
- Experience in the charitable sector
Desirable
- Raiser's Edge donor database experience
- Experience in the hospital charity sector
- Experience of working and consulting with patients and/or medical staff
- Understanding of the NHS and wider health and patient issues
ADDITIONAL INFO
Essential
- A team player with a flexible approach
- Available to work out of hours if required.
Desirable
- Car driver with a clean licence
Organisation
University Hospitals Birmingham Charity
View profile
Registered Charity
21 - 50
Registered Charity
21 - 50
Changing lives and saving lives for patients, families and staff at our hospitals
Refreshed on: 23 July 2026
Closing date: 17 August 2026 at 17:00
Tags: Campaigns, Communications, Fundraising, Content Writing / Copywriting, Database Management, Health / Medical, Information Management, Partnerships, Research, Community Fundraising, Corporate Fundraising, Direct / Supporters, Legacy, Major Donor, Regional Fundraising, Trusts / Foundations, Grants
The client requests no contact from agencies or media sales.
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Job description
Are you passionate about using research and insight to help organisations make better decisions and create greater impact? Join Shelter as our Audience Research and Insight Manager and play a key role in helping us better understand the people we support, engage and influence.
About the role
The role of Audience Research and Insight Manager is a vital role, working with teams across Shelter to develop valuable insights into our key and varied audiences, ensuring user needs are valued along with the needs of the organisation, and our work is underpinned by actionable insight. Our audiences include donors (regular givers, occasional donors, eventers, community fundraisers), retail audiences (online and high street shoppers and donors), campaigners, service users, volunteers and elite audiences (journalists, politicians, policy makers, housing professionals) and corporate partners.
Role specifics
We’re looking for someone who can lead and develop audience research and insight that helps Shelter better understand, engage and support the people we work with. You’ll manage a team of User Researchers, champion user-centred and inclusive research practices, and bring together evidence from research, analytics and audience data to generate clear, actionable insights. Working collaboratively across the organisation, you’ll help teams make informed decisions about audiences, messaging and channels, while promoting an insight-led culture, monitoring external trends and ensuring research continues to shape Shelter’s strategy and impact.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
This role sits in the 7-person Strategic Evaluation and Insight team which sits in the Digital and Audience Engagement sub directorate, within the Campaigns, Policy and Communications (CPC) department.
The team is a keystone in shaping and delivering the work of Shelter bringing together Strategic Monitoring, Evaluation and Learning, Audience insight and User Research.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Organisation
Posted on: 21 July 2026
Closing date: 11 August 2026 at 23:30
Tags: Marketing, Housing, Data Analysis, Homelessness, Insights, Research
The client requests no contact from agencies or media sales.
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Remote
£52,000 per year pro rata
Full-time
Contract (12 months)
Job description
Contract type
12-month fixed term, full-time (with probation period)
*we will consider applicants looking for a 4 day per week role.
Location
Remote, UK based
Salary
£52,000 per annum, pro rata
Benefits
·25 days annual leave per annum, pro rata plus UK public and bank holidays (pro rata)
·Additional time off (Office closure) for a week in December and August
·10% employer pension contribution
·Other standard Foxglove benefits
Reports to
Co-executive director
Application deadline
Monday 17 August at 0900
About us
Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet – and when governments use technology to oppress, exclude or discriminate – we litigate and campaign to fix it.
Big Tech companies have become so large – gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data – that they’re now more powerful than many states. The harmful effects of this concentration of power are everywhere – threats to our democracy, to our privacy, decimated workers’ rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI.
Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We’ve launched landmark cases seeking structural changes to big tech’s harmful business models, supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama – winning world-first judgements. We're urging competition regulators worldwide to stop Google’s theft of independent news. We’ve filed the UK’s first legal challenge to a data centre permission decision, forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm, helped make grading fair for UK A-level students and challenged the Department of Work and Pension’s use of an algorithm unfairly flagging disabled people for benefit fraud investigations.
We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech.
The role
Foxglove is seeking a Digital Campaigner to deliver our digital campaigning, our digital communications, our social media and our website. This role would sit within our advocacy and communications team, which works towards stronger accountability for Big Tech, and an end to states’ misuse of algorithms and AI.
We want people in power to put an end to tech abuses that negatively impact our lives. But we’re up against an army of Big Tech lobbyists, working to shield their industry – and its vast profits – from any form of restraint. That’s why we need to ensure that the public, and our representatives in government and politics, are armed with the facts and knowledge they need to stand up to Big Tech billionaires.
We’re looking for someone with significant experience in digital campaigning. The Digital Campaigner will not only identify these areas but act to implement the strategy they help devise – taking a hands-on and energetic approach.
As part of a small and flexible team, you will also be expected to contribute to our wider areas of work as needed, across communications, advocacy and supporter campaigns.
Job Description
Digital campaigns
- Develop and lead digital campaign strategies that support Foxglove’s litigation and advocacy work, translating our cases and work into compelling public-facing campaigns.
- Design and deliver end-to-end digital campaign activations – including email campaigns, petitions, actions, donation drives and supporter journeys – using Foxglove’s CRM and campaign tools.
- Identify campaign moments and news hooks and move quickly to mobilise supporters and generate public pressure at critical points in Foxglove’s cases.
- Monitor and report on campaign performance, using data and analytics to learn and improve tactics over time.
- Work closely with Foxglove’s legal and advocacy teams to ensure digital campaigns are timely, accurate, and strategically aligned.
- Contribute to the development of Foxglove’s overall digital strategy, bringing expertise in best practice in digital campaigning.
Supporter engagement
- Grow and steward Foxglove’s supporter base, reaching new audiences and fostering relationships with existing supporters.
- Support Foxglove in the development and delivery of our supporter growth strategy.
- Develop and deliver supporter communications – including coordinating a supporter communications grid, drafting and delivering regular email updates, newsletters, and action alerts – that inform and drive engagement.
- Segment and manage supporter lists to ensure the right messages reach the right audiences at the right time, maximising open rates, click-throughs, and conversion.
- Create pathways for supporters to deepen their involvement with Foxglove’s work, from signing a petition to becoming a supporter or donor.
- Work with colleagues to identify stories and voices from within Foxglove’s community that can strengthen campaigns and broaden public reach.
Social media
- Manage and grow Foxglove’s presence across relevant social media platforms (including LinkedIn, BlueSky, and others as appropriate), maintaining a consistent and distinctive voice.
- Plan and publish engaging content that explains Foxglove’s work, amplifies campaign moments, and drives traffic to key actions and resources.
- Develop and manage a social media content calendar, working across the team to ensure posts are timely, accurate, and tied to broader campaign goals.
- Track and analyse social media performance, using insights to iterate and improve content strategy.
Website management
- Take day-to-day responsibility for Foxglove’s website, ensuring it is kept up to date, well-organised, and optimised for search and user experience.
- Publish and edit content across the site, including case pages, blog posts, press releases, and campaign landing pages, working with colleagues to ensure accuracy and clarity.
- Identify and lead improvements to site structure, navigation, and functionality.
- Use privacy respecting analytics tools to monitor site performance, identify trends, and make evidence-based recommendations for improvement.
- Ensure campaign and action pages are functioning correctly and converting effectively and manage any technical issues in a timely way.
- Maintain and improve the website’s accessibility, ensuring it meets recognised standards and is usable for as wide an audience as possible.
Content creation:
- Create clear, engaging digital content across multiple formats — including written copy, graphics, and short-form video — tailored to different platforms and audiences.
Person specification
Essential
- At least five years' experience in digital campaigning, public mobilisation, or a related field
- Ability to create clear, engaging digital content across multiple formats — including written copy, graphics, and short-form video — tailored to different platforms and audiences
- Proven track record of designing and delivering digital campaigns that have driven measurable public engagement or policy impact
- Strong experience managing email campaigns and CRM/supporter database tools (e.g. Action Network, MailChimp, Salesforce, or similar)
- Experience managing organisational social media accounts, with a strong instinct for voice, tone, and timing
- Confident writing skills — able to translate complex legal, technical, or policy issues into clear, compelling content for a public audience
- Experience managing and publishing content on a CMS-based website (e.g. WordPress)
- Ability to use analytics tools to assess performance and adjust strategy accordingly
- Strong project management skills — able to juggle competing priorities and deliver to deadlines in a fast-moving environment
- A genuine commitment to Foxglove's work
- UK based with the right to work in the UK
Desirable
- Experience working in a civil society organisation, NGO, trade union or political campaign
- Basic working knowledge of HTML/CSS or website development
- Experience supporting or working alongside legal teams or in litigation-linked campaigns
- Experience using design tools such as Canva or Adobe Creative Suite to produce campaign assets
- Experience commissioning or directing creative work from designers, videographers, or illustrators
How to apply
Please make your application via the Applied link provided answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in September for selected candidates.
All applications are reviewed by a Foxglove member of staff. We do not use automated systems to select which candidates proceed through the recruitment process. The only way in which we will use generative AI is as a comparison, to assess whether applications may have been AI generated. We do not otherwise use AI to process applications, and would request that candidates do not use generative AI to draft theirs.
Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on our website.
If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with by contacting us on the email listed on our website.
If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policyon our website.
Organisation
Foxglove
View profile
Non Charity Employer
6 - 10
Non Charity Employer
6 - 10
Foxglove is an independent non-profit organisation that fights to make tech fair.
Refreshed on: 28 July 2026
Closing date: 12 August 2026 at 09:00
Tags: Campaigns, Communications, Advocacy, Digital, Human Rights, Public Relations, Social Media, Direct / Supporters
The client requests no contact from agencies or media sales.
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