Location: 1xpost in Redhill  1x post in Guildford

The role will be to engage/re-engage, refer, and support dependent alcohol users and problematic drug users to access evidenced based harm reduction, treatment and recovery support to initiate recovery, build and/or utilise recovery to move into long term sustained recovery and social (re)integration.

To be part of an integrated County-wide substance misuse service (tier 2, 3 and 4) specifically for alcohol dependence and problematic drug use, and complex needs (physical health, mental health, pregnancy, may also include learning disability, safeguarding and complex detoxes)within a range of treatment and recovery pathways.

We will be interested in candidates who can drive and have access to a vehicle, and have a level 3 NVQ in Health and Social Care and/or a minimum of 2 years community experience of drug & alcohol/criminal justice/mental health work.

In return for your commitment and hard work we can offer:
- A competitive salary!
- 35 hour working week!
- 26 days holiday plus bank holidays!
- Flexible working hours!
- A health insurance scheme!
- A private pension scheme!
- Membership to a discounts website!
- Investment in personal development!
- Multiple social events!
- Ongoing training!

For a full job description and application form please contact Danni Bowles.

Kind regards,

Danni

(HR)

Substance misuse job; recovery worker;

Your new company

You will be joining an established organisation which places the service user at the heart of everything they do. This organisation is focused on supporting vulnerable people in the community. This organisation primarily supports service users are whose lives have been held back by a range of social deprivation.
Your new role

• Supporting service users from point of entry into the service and through their treatment/recovery journey;

• Managing large caseloads in excess of 75

• Must have experience working within a prescribing service with clients addicted to Opiate Substances.

• Providing screening, assessment, and recovery planning and onward referral;

• Must have worked and have experience with prescribing practices and clients addicted to opiate substances;

• Managing large caseload of clients who are addicted to opiate substances;

• Reducing drug and alcohol related harm to service users and the wider community;

• Promoting carer, service user and community involvement;

• Providing advocacy for access to partnership services;

• Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self determination

What you'll need to succeed
Must have experience working in substance misuse
Must have worked for CGL
Must be available within a weeks notice

What you'll get in return
Full time and weekly pay

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Role

DHI is an award-winning charity that challenges social exclusion by supporting people to achieve their potential and contribute to the richness and wellbeing of their community. We are looking for individuals who share our passion for our values of self-direction, stimulation and zest for life and our commitment to our client groups and the local communities we serve.

Are you a positive resilient individual committed to working collaboratively with GP’s, our partners and other community and healthcare organisations to provide a wide range of services including; telephone assessments, content based groups & workshops, creating support plans & risk assessments in a large & mixed team of colleagues and peers?

You feel confident around IT using our Caseload Management IT system to record attendance and outcomes and communicating on the telephone making contact with clients on a daily basis.

You have experience of working with people with substance use issues, and can offer a range of harm reduction advice and information, manage safeguarding concerns and have an interest in developing your knowledge of interventions and support that can in turn support our clients.

Please note, we would especially welcome applicants who speak Polish.

If you are interested please contact HR to arrange an informal discussion regarding the role.

Please indicate on your application form if you are interested in the full time role or the part time role.

How To Apply

Please visit the DHI website and use the enclosed Job Description and Person Specification to complete an application form and skills form, and send to HR before Midday Wednesday 4th November 2020

Substance misuse; recovery worker; prescribing

Your new company

You will be joining an established organisation which places the service user at the heart of everything they do. This organisation is focused on supporting vulnerable people in the community. This organisation primarily supports service users are whose lives have been held back by a range of social deprivation

Your new role

• Supporting service users from point of entry into the service and through their treatment/recovery journey;
• Managing large caseloads in excess of 75
• Must have experience working within a prescribing service with clients addicted to Opiate Substances.
• Providing screening, assessment, and recovery planning and onward referral;
• Must have worked and have experience with prescribing practices and clients addicted to opiate substances;
• Managing large caseload of clients who are addicted to opiate substances;
• Reducing drug and alcohol related harm to service users and the wider community;
• Promoting carer, service user and community involvement;
• Providing advocacy for access to partnership services;
• Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self determination

What you'll need to succeed

• Must have experience working within substance misuse services
• Must have Hays Enhanced DBS or registered on the Update Portal
• Available within a weeks notice

What you'll get in return

Full time hours
Weekly pay

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Casework; substance misuse; opiate

Recovery Worker

Substance misuse; recovery worker; prescribing

Your new company

You will be joining an established organisation which places the service user at the heart of everything they do. This organisation is focused on supporting vulnerable people in the community. This organisation primarily supports service users are whose lives have been held back by a range of social deprivation

Your new role

• Supporting service users from point of entry into the service and through their treatment/recovery journey;
• Managing large caseloads in excess of 60
• Must have experience working within a prescribing service with clients addicted to Opiate Substances.
• Providing screening, assessment, and recovery planning and onward referral;
• Must have worked and have experience with prescribing practices and clients addicted to opiate substances;
• Managing large caseload of clients who are addicted to opiate substances;
• Reducing drug and alcohol related harm to service users and the wider community;
• Promoting carer, service user and community involvement;
• Providing advocacy for access to partnership services;
• Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self determination

What you'll need to succeed

• Must have experience working within substance misuse services
• Must have Hays Enhanced DBS or registered on the Update Portal
• Available within a weeks notice

What you'll get in return

Full time hours
Weekly pay

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Substance Misuse; Recovery Worker

Your new company
You will be joining an established organisation which places the service user at the heart of everything they do. This organisation is focused on supporting vulnerable people in the community. This organisation primarily supports service users are whose lives have been held back by a range of social deprivation.

Your new role

• Supporting service users from point of entry into the service and through their treatment/recovery journey
• Managing large caseloads in excess of 75
• Must have experience working within a prescribing service with clients addicted to Opiate Substances.
• Providing screening, assessment, and recovery planning and onward referral;
• Must have worked and have experience with prescribing practices and clients addicted to opiate substances;
• Managing large caseload of clients who are addicted to opiate substances;
• Reducing drug and alcohol related harm to service users and the wider community;
• Promoting carer, service user and community involvement;
• Providing advocacy for access to partnership services;
• Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self determination

What you'll need to succeed

• Must have experience working within substance misuse services
• Must have Hays Enhanced DBS or registered on the Update Portal
• Available within a weeks notice

What you'll get in return

• Full time Hours 37.5 per week
• 3 Month contract
• Weekly Pay

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Right now, Holder House - Richmond Fellowship’s mental health registered care home in Abingdon - is looking for the right person to join our team as a Recovery Worker, committed to putting the people who use our services at the heart of everything we do.

We are looking to provide someone with your enthusiasm and compassion, the perfect environment to utilise your skills to ensure our residents are involved in the decisions that affect their lives.

Join our team as a Recovery Worker.

You’ll support and inspire your key clients to lead their own recovery. You’ll co-produce a support plan that will address their specific needs, see them achieve their goals and aspirations and develop domestic and finance management life skills. You’ll motivate people to access a range of work, leisure or educational opportunities to achieve greater independence. You’ll give people access to a full range of services by liaising with mental health teams, GP surgeries, the local council and charities etc. You’ll also develop your leadership skills by taking on lead areas. Other aspects of the job include entering accurate case notes on our IT system, leading group activities, dispensing medication and cooking house meals with residents.

Experience & qualifications are desirable, but the right personal qualities are essential. You’re happy working both independently and as a valued member of our team, work well under pressure and know how to connect with people at all levels. You are also caring, consistent, flexible, creative and, like us, you are keen to break down the stigma of mental health.

In return, expect some excellent benefits:

• 25 days holiday, plus bank holidays

• Contributory pension scheme, employee assistance programme and childcare vouchers

• Training and development opportunities

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

There are 2 permanent full-time posts at 37.5 hours per week available. There is 1 permanent part-time post at 25 hours per week available. 

For a full-time post at 37.5 hours per week the total starting earnings are circa £24,000.00 per annum (pro-rata for 25 hours per week is £16,000.00)

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification,  will be considered for an interview.

This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply. The first round of shortlisting is scheduled for 13 October 2020. 

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that recovery is possible for everyone and that if we provide the right support, at the right time, we can inspire recovery nationwide.

 
You’ve got a good understanding of mental health issues and really enjoy supporting others to achieve independence and lead their own recovery. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Recovery Worker.

Right now, our 24 hour Supported Housing service in Tameside is looking for someone like you to support the people who use our services to maintain their tenancy and independence in the community. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That’s why we need you to inspire and support them to lead their own recovery. So, whether it’s helping to come up with a personal support plan that will see them achieve their goals and aspirations, developing domestic and finance management skills or accessing work, leisure or educational opportunities, your empathy, enthusiasm and compassion will have every chance to shine. Entering accurate case notes onto our IT system will be important too. And, when it comes to regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community, again, we'll count on you.

The chances are, you already work in the mental health field. What is for certain is that you’re caring, consistent, flexible and creative, work well under pressure, know how to connect with people at all levels and, like us, are keen to break down the stigma of mental health. Oh and you’re happy working independently or, as a valued member of our team, being part of a weekly rota system and available for on call duties.

Please note that the post-holder will be required to work a minimum of one sleep-in shift per week.

The salary for this post is £17,004.00 with potential earnings of up to £17,230.00 per annum.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background. 

Closing Date for applications is 26th October 2020. (We reserve the right to close vacancies before the specified closing date, should a large number of applications be received).

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

You've got a good understanding of mental health issues and really enjoy supporting others to achieve independence and lead their own recovery. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Recovery Worker. 

Right now, our Supported Housing and Community Support service in Kendal is looking for someone like you to help people in the community to concentrate on their personal goals and aspirations. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That's why we need you to inspire and support them to lead their own recovery. So, whether it's helping to come up with a personal support plan that will see them achieve their goals and aspirations, developing domestic and finance management skills or accessing work, leisure or educational opportunities, your empathy, enthusiasm and compassion will have every chance to shine. Entering accurate case notes onto our IT system will be important too. And, when it comes to regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community, again, we'll count on you.

The chances are, you already work in the mental health field. What is for certain is that you're caring, consistent, flexible and creative, work well under pressure, know how to connect with people at all levels and, like us, are keen to break down the stigma of mental health. 

This is a part time post at 30 hours per week.

The salary for this role is £17,004.00 per annum, with progression up to £17,230.00 per annum (pro-rata 30 hours per week).

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background. 

Closing Date for applications is 26th October 2020. (We reserve the right to close vacancies before the specified closing date, should a large number of applications be received).

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Substance Misuse Recovery Worker

Your new company

You will be joining an established organisation which places the service user at the heart of everything they do. This organisation is focused on supporting vulnerable people in the community. This organisation primarily supports service users are whose lives have been held back by a range of social deprivation, poverty and social exclusion.

Your new role

• Supporting service users from point of entry into the service and through their treatment/recovery journey;
• Managing large caseloads in excess of 75
• Must have experience working within a prescribing service with clients addicted to Opiate Substances.
• Providing screening, assessment, and recovery planning and onward referral;
• Must have worked and have experience with prescribing practices and clients addicted to opiate substances;
• Managing large caseload of clients who are addicted to opiate substances;
• Reducing drug and alcohol related harm to service users and the wider community;
• Promoting carer, service user and community involvement;
• Providing advocacy for access to partnership services;
• Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self determination
  

What you'll need to succeed

• Must have experience working within substance misuse services
• Must have Hays Enhanced DBS or registered on the Update Portal
• Available within a weeks notice
  

What you'll get in return

• Excellent career opportunity
• Working for the UK's leading substance misuse service provider
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

You've got a good understanding of mental health issues and really enjoy supporting others to achieve independence and lead their own recovery. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Crisis Recovery Worker.

Our crisis services in Lancashire offer a therapeutic space for people experiencing difficulties with their mental health. We have two crisis houses based in Central and East Lancashire, three 24 hours crisis support services, as well as a Lancaster based outreach service. Right now, our East Lancashire 24 hour crisis support team is looking for someone like you to join them. With a wide range of skills and backgrounds, our teams take a creative approach to their work and are an integral part of the recovery journey of those who use our services. That’s where you come in.

As a Crisis Recovery Worker, you will plan and deliver a number of therapeutic intervention sessions to support people in developing a ‘toolkit’ of coping mechanisms to manage their crisis. From anxiety management and grounding techniques to sleep hygiene and mindfulness, you will draw upon a wide range of therapeutic techniques and tailor each session to meet the needs of the individual. You will liaise with a variety of other professionals and teams, taking referrals, robustly risk-assessing and making decisions with the rest of your team, ensuring that the people using our services get the holistic wraparound support they need.

We are looking for caring, consistent, flexible and creative individuals who work well under pressure and are keen to work in mental health. Good communication is essential, as is a good knowledge of mental health. You will receive a full induction, regular supervisions, as well as opportunities for personal and professional development by working across our range of services. You will also have access to learning and development opportunities.

This is a permanent role, requiring the post-holder to work 37.5 hours per week.

The salary for this role is £17,754.00 per annum with potential progression up to £17,980.00 per annum.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background. 

Closing Date for applications is 28th October 2020 .(We reserve the right to close vacancies before the specified closing date, should a large number of applications be received).

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Substance misuse, drug & alcohol worker

Your new company

You will be joining an established organisation which places the service user at the heart of everything they do. This organisation is focused on supporting vulnerable people in the community. This organisation primarily supports service users are whose lives have been held back by a range of social deprivation, poverty and addictions.

Your new role

• Supporting service users from point of entry into the service and through their treatment/recovery journey;
• Managing large caseloads in excess of 60
• Must have experience working within a prescribing service with clients addicted to Opiate Substances.
• Providing screening, assessment, and recovery planning and onward referral;
• Must have worked and have experience with prescribing practices and clients addicted to opiate substances;
• Managing large caseload of clients who are addicted to opiate substances;
• Reducing drug and alcohol related harm to service users and the wider community;
• Promoting carer, service user and community involvement;
• Providing advocacy for access to partnership services;
• Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self determination

What you'll need to succeed

• Must have experience working within substance misuse services
• Must have Hays Enhanced DBS or registered on the Update Portal
• Available within a weeks notice

What you'll get in return

Full time hours
Weekly pay

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Support Workers (3 Full Time Posts, 40 hours per week)

Support Worker - Enhanced Housing Management (1 Full Time Post, 40 Hours per week)

Salary -  £22,750 rising to £23,205 per annum

Location - London Borough of Tower Hamlets

We have exciting opportunities for 4 full-time Support Worker(s) within two of our homelessness services.  Providence House (2 FT Support Worker & 1 FT  Support Worker-Enhanced Housing Management vacancies) and Daniel Gilbert House (1 FT Support Worker vacancy) are two mixed gender hostels located in the busy, multicultural borough of Tower Hamlets. We work alongside some of the most vulnerable and complex individuals in our community. The day to day work involves supporting our residents to live safer, independent and fulfilling lives and creating a positive and inspiring environment in which they can achieve their goals. We work with multiple agencies and partners in the borough to ensure our clients’ needs are met, these include drug and alcohol services, housing teams and NHS teams.

PRHA hostels guarantee a fast paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

Who we’re looking for

We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

 To be successful in the role you must be able to:

• provide dynamic person-centered support to residents
• support residents to realise their goals
• work with stakeholders to ensure residents receive integrated healthcare and community services
• ensure at all times the environment is safe and welcoming for all
• work together in a team to deliver a psychologically informed environment

What we offer

PRHA was awarded the Investors in People Gold standard for the second time in 2019.  This award reflects staff feedback on their development and training opportunities, how they ae valued by PRHA and the support provided to them in fulfilling their roles. We are in the top 3% of housing associations in achieving this award. 

Our comprehensive, training and support package will enable you to grow in your career and achieve your professional aspirations.

How to apply

Please read the full Job Description & Person Specification. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. 

We will only accept CV’s and Supporting Statements with a maximum of 2 pages and Font size 12. Please ensure you send the correct documents by the closing date, as late CV’s and Supporting Statements will not be accepted.

Closing Date

Monday 2nd November  2020 11am.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Recruiting a Part Time Support Worker to join our Homelessness and Complex Needs service in Kensington and Chelsea!

£11,180 per annum, 20 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Cromwell Road is a 54-bed hostel for adult men who are street homeless or at risk of becoming homeless. As a medium-high level service addressing a range of complex needs-including substance misuse and mental health-it supports customers with issues such as life skills, health, training and employment, developing their ability to maintain tenancy and live independently in the community. The hostel is staffed 24/7 and works in partnership with on-site alcohol and drug services.

To enable vulnerable people to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Engage in learning and development activity to increase knowledge and skills
- Ability to defuse challenging behaviour with awareness of personal safety
- Adhere to Look Ahead's Policies and Procedures
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with cof self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence hallenging and diverse behaviours

Skills, Knowledge and Experience

Essential:

- Good knowledge of Benefit system

Desirable:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector