Clubs Process and Support Coordinator
Location: Remote, based in the UK
Rate: £24,000 – £33,000 p.a. full-time equivalent, dependent on experience
Basis: Permanent; full-time, part-time, or flexible
Eligibility: You must be eligible to work in the UK

The role

Through Code Club and CoderDojo we support young people around the world to learn about computing and how to create with digital technologies, in fun and social environments. Like all in-person activities, Code Clubs and CoderDojos have been impacted by the COVID-19 pandemic and the measures that have been put in place to limit its spread. We have been working hard to support club leaders to run online activities where in-person meetings aren’t possible, and we are now supporting clubs to return, where possible, to in-person sessions. In a world where digital skills are even more important, and where so many young people have missed out on opportunities to learn them, Code Club and CoderDojo have a critical role to play.

The Clubs Process and Support Coordinator, will report to the Director of Clubs and be responsible for managing processes and providing support on both Code Club and CoderDojo programmes. The ideal candidate will have proven experience of implementing and improving processes, project management, and supporting volunteers remotely. You will be confident when communicating with stakeholders at all levels and capable of coordinating multiple strands of work effectively. You will also have an agile attitude to work, ready to try new approaches, evaluate, and iterate.

You don’t need to be an expert in computing or digital making, but you do need to bring a passion for our mission and a willingness to learn. Previous involvement with Code Club or the CoderDojo movement would be an advantage.

We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team.

Responsibilities

Work in close collaboration with the Impact, Digital Products, Operations, and Clubs teams to:

• Improve Salesforce and Pardot implementation based on the Clubs team’s requirements, including auto-email journeys
• Coordinate and implement processes to measure club engagement and impact, including email campaigns and surveys
• Support club data analysis and reporting, and implement data cleaning and quality improvement processes
• Gather feedback to inform improvements to our data collection and process management, and then implement changes as required
• Support the delivery of training for the Clubs team, enabling them to utilise the tools available for data-driven strategy development and decision-making.
• Provide support to clubs including responding to queries from club volunteers, moderation of our online courses, and club verification.

Experience and personal attributes

We recognise that everyone has the potential for growth and we welcome applications from candidates who can demonstrate that they have some, but not all of the experience and personal attributes listed here.

• Excellent data and analytical skills, with the ability to use data effectively to improve what we do.
• Skilled and confident using databases, CRMs, email marketing and survey tools, ideally including Salesforce, Pardot, and Form Assembly.
• A track record of effective project management, including collaboration across organisations, managing multiple strands of work, and attention to detail.
• Experience of implementing and improving processes based on data and stakeholder requirements.
• Excellent communication skills. You should feel comfortable presenting to different audiences and be able to write clearly.

About us

The Raspberry Pi Foundation is a UK-based educational charity working to put the power of computing and digital making into the hands of people all over the world. We want more young people to be able to harness digital technologies for work, to solve the problems that matter to them, and to express themselves creatively.

Established in 2008 and first known for our product — the wildly successful Raspberry Pi computer — the Foundation has developed education programmes, learning experiences, and products that are helping millions of young people learn vital new knowledge and skills.

Through Code Club and CoderDojo, we support the world’s largest network of free informal computing clubs for young people. Tens of thousands of educators have taken our online courses, and millions of people use our free online learning resources.

Across all of our work, we work hard to engage young people who come from backgrounds that are traditionally underrepresented in the field of computing or who experience educational disadvantage. We work all over the world, with teams based in the UK, Ireland, North America, and India, and partnerships with mission-aligned organisations in over 40 countries.

We are at the forefront of the global movement to help young people learn about computing and digital making. You can read more about our mission, values, and goals in our 2020 Annual Review.

Benefits

In addition to competitive salaries, we offer a range of benefits for all of our colleagues, including:

• 25 days’ annual leave (UK)
• Generous company pension scheme with 8% employer and 4% employee contributions
• Life assurance and long-term illness insurance policy
• Investment in professional development and learning
• Flexible work hours as needed, to fit around childcare or other commitments
• Generous family leave policy
• Cycle-to-work scheme and season ticket loan policy
• Private healthcare

We are currently expecting all interviews to take place remotely online, though with the relaxing of COVID-19 measures, we may invite candidates for a face-to-face interview if appropriate.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. If successful in the selection process, you will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.