Emergency response operations manager jobs in Leeds
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Delivery Manager (Climate Action Fund Training and Development)
Reference: DM07
Location: Home-based (with some travel across the country)
Contract: Fixed term until June 2031
Salary: £30,000 - £34,000 per annum, FTE
Hours: Part-Time, 18.75 hours each week
Groundwork South is seeking a motivated and experienced part-time Delivery Manager to oversee the delivery of our Climate Action Fund project over the next five years.
About Us
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.
We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.
About the Project
Communities Prepared works with volunteers and communities across England to help them build the skills, confidence and knowledge needed to prepare for, respond to and recover from emergencies. This includes supporting communities to plan for climate-related risks such as flooding, storms, heatwaves, and severe weather.
Despite the successes we have had through our programme to date, we are not currently reaching diverse enough audiences and too often there are people missing from the resilience sector. This needs to change. To address this we are now embarking on an exciting new UK-wide partnership programme funded through the National Lottery Community Fund’s Climate Action Fund over the next five years.
The programme responds to growing evidence that climate-related emergencies, including extreme heat, flooding, fire, cold and severe weather, disproportionately impact marginalised communities, while those same communities are often excluded from resilience planning and decision-making.
The programme brings together Equally Ours, Communities Prepared (part of Groundwork South), and the VCS Emergencies Partnership (VCSEP, part of the British Red Cross) to strengthen climate resilience by ensuring that communities experiencing discrimination and disadvantage are at the heart of climate preparedness, response, recovery and policy-making.
Through a rights-based and co-produced approach, the programme seeks to shift climate resilience policy and practice away from models that frame communities as “vulnerable”, and towards approaches grounded in agency, participation, equality and shared responsibility.
Key Responsibilities
As Delivery Manager, you will oversee the development and delivery of specific resilience focussed training and workshops with marginalised communities, with the understanding that our current offer will need to be adapted in line with feedback from these groups. Key tasks include:
- Overseeing initial stakeholder mapping exercises and the development of a structured engagement plan to recruit and work with marginalised communities.
- Building a collaborative and trusting relationship with the partner organisations and other stakeholders for this project, ensuring this work meets their expectations and complements areas of the work programme led by others, and that learning is shared to support wider programme development and delivery.
- Designing a process to receive constructive feedback from project participants and build this into co-creation / adaption of resilience focused training and workshop resources.
- Developing and overseeing a programme of training, workshops and a train-the-trainer offer with project participants, ensuring an equal environment is created that allows for adaptation based on learning.
- Working with the core Communities Prepared team to adapt our offer with the long-term goal of the Programme reaching more diverse audiences, especially those seldom heard in this sector
We are looking for someone with:
- Experience in community engagement or community development.
- Strong organisational and project management skills.
- Excellent communication and relationship-building skills, confident to engage people from a range of different backgrounds.
- Experience working and collaborating with multiple stakeholders or partners.
- Confidence working as part of a team, as well as independently in a remote role.
- An interest in climate change, community resilience and wider community development.
- A willingness to travel across the country.
Closing date for applications: 11.59pm, 26th July 2026
Interview date: 30th July over MS Teams
Interview panel: Representatives from Groundwork South, Equally Ours and VCSEP (tbc)
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.
No agencies please.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title:
Victim Support Casework Team Lead
Salary:
Actual salary is £27,200 per year (FTE £34,000).
Contract/Hours:
Permanent. 4 days per week / 0.8 FTE. The normal working week is 30 hours.
Annual Leave:
FTE annual leave entitlement is 23 days pro rata plus public and bank holidays.
Location:
NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs. Staff work on a hybrid basis, with the balance of home and location-based working depending on business needs. This role is primarily remote, with occasional travel possible for meetings, events, and outreach. If you are based in one of our hubs, Glasgow, Manchester or London then this is desirable.
About NUM:
National Ugly Mugs (NUM) is a UK-wide charity which delivers a holistic safety, wellbeing and economic support model for sex workers, combining digital harm prevention, specialist casework, mental health support and pathways to economic stability. Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project and Youth Justice project that makes visible the lived experiences of harm among racialised and young (18-25) sex workers towards systems change.
NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers.
Background and Responsibilities:
The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a Casework Team Lead to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you.
This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Team Lead is responsible for maintaining high standards for all digital, individualised and in-person support provided by the casework team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:
1) Management: Manage the operations and administration associated with victim and vocational support casework.
2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the casework team and ensure that everyone works to their strengths and strives for the best outcomes for sex workers.
3) High Standards: Support good performance and quality outcomes for sex workers.
4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM.
5) Well-being Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve.
Day-to-day tasks include but are not limited to the following.
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Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.
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Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services.
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Problem-solving to ensure the smooth and efficient operations of the casework team eg, managing resource and rota’s including leave and absences, delegation of task where appropriate to the casework team.
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Audit overview and quarterly reporting to Operations Manager with responsibility for data management and the production of case studies.
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External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required.
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Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care.
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Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/internal. Analyse statistics and case work trends and discuss any issues or take aways with the Operations Manager to inform Casework Team strategy.
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Communicate and collaborate with other work streams and projects at NUM. Contribute to organisational priorities and support initiatives that strengthen National Ugly Mugs’ overall impact.
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Lead 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, motivating the team and resolving conflict and managing team dynamics (with support where needed).
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Onboard and train new members of the casework team.
PERSON SPECIFICATION
Essential Skills and Experience
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Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.
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Experience managing a team, providing line management support, and managing rotas and team resources.
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An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.
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Qualified ISVA or relevant casework support experience.
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Strong interpersonal skills and an ability to work with multiple partners on complex cases.
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Excellent administrative and organisation skills, able to manage both your own and other people’s workloads effectively.
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An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.
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Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.
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Experience of using online communication tools, CMS (Oasis), google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team.
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Experience of dealing with internal and external complaints and having difficult conversations.
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Strong empathic and active listening skills.
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Willingness to undertake continued professional development.
Desirable:
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Experience of the sex work community.
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Experience completing detailed reports on workstream productivity, both statistically and in written form.
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The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.
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Ability in languages other than English is beneficial but not required.
If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ we would love for you to hear from you!
HOW TO APPLY:
Applications close on 13th August 2026 at 11:30pm BST. We encourage applicants to apply before the deadline as interviews may be held on a rolling basis. You can apply via Charity Jobs or by emailing admin[at]nationaluglymugs[dot]org with your name and ‘Victim Support Casework Team Lead’ in the subject line.
Please include a CV (max 3 pages) and a cover letter (max 2 pages) describing your suitability for the role. The cover letter should address the points in the ‘Personal Specification’ section of this posting.
NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.
We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.
Interviews are planned to take place remotely on week starting August 17th. We will let you know by August 18th if you have been selected for an interview. Please note that due to the high number of applications expected for this role if you do not hear back from NUM by the August 18th unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.
The client requests no contact from agencies or media sales.
Thank you!
Department: People, Culture and Leadership Hub (PCL) Hub
Contract type:12 month Fixed Term Contract or secondment
Salary Level: Circa £46,453 per annum
Location:Home Based (UK wide travel as required)
Reports To:Programme Manager
The fire and rescue sector is undergoing a major transformation in how it defines, develops and assures professional competence. This role sits at the heart of that change.
We are looking for a highly organised and motivated Competence Co‑ordinator to support delivery of the NFCC Competence Reform Programme—helping ensure that people across the sector have the right knowledge, skills and behaviours to keep communities safe.
About this role
Working closely with the NFCC Competence Programme Manager, you will play a critical role in coordinating and supporting the development of national competence frameworks, tools and guidance.
You will collaborate with NFCC Hubs, fire and rescue services, and subject matter experts to translate the NFCC Model of Competence into practical, consistent and high‑quality outputs that can be used across the sector.
This is a varied and hands‑on role combining programme coordination, stakeholder engagement and content development.
Key Responsibilities
Programme coordination & governance
- Support planning and delivery of the Competence Reform Programme
- Maintain programme documentation (plans, trackers, risk logs, action logs)
- Coordinate meetings, agendas, minutes and follow‑up actions
- Prepare reports and updates for boards, committees and governance groups
Competence framework development
- Support NFCC Hubs to design, test and refine competence frameworks
- Coordinate subject matter expert input and feedback processes
- Ensure frameworks align with the NFCC Model of Competence
- Maintain version control, development records and publication readiness
Training tools & guidance
- Contribute to the development of:
- Training materials
- Learning resources
- Implementation guidance
- Templates and toolkits
- Translate technical content into clear, practical guidance
- Support creation of slide decks, FAQs and facilitator notes
Stakeholder engagement & implementation
- Support engagement with fire and rescue services and national stakeholders
- Maintain accurate records of consultation and feedback
- Assist with communications, briefings and presentations
- Support implementation and adoption of competence frameworks
About you
You are a highly organised and collaborative individual with strong communication skills and experience supporting structured programmes or content development projects.
Essential experience
- Developing frameworks, guidance, training materials or similar products
- Working with subject matter experts to produce clear written outputs
- Managing documentation such as plans, trackers, logs or reports
- Supporting meetings, governance processes and stakeholder engagement
- Strong written and verbal communication skills
- Excellent organisational and IT skills (Microsoft Office and collaboration tools)
Desirable experience
- Learning & development, HR, organisational development or workforce planning
- Competence frameworks or professional standards development
- Programme or project delivery in complex environments
- Experience in the fire and rescue sector or other public/emergency services
- Knowledge of UK fire sector governance or national standards
Qualifications (desirable)
- CIPD Level 3 / 5 or equivalent experience
- Project or programme management qualification (e.g. PRINCE2, AgilePM)
What you’ll bring
- Attention to detail and ability to manage multiple priorities
- Confidence working with a wide range of stakeholders
- Analytical thinking and ability to synthesise complex information
- A commitment to equality, diversity and inclusion
- A proactive, collaborative and improvement‑focused mindset
If this sounds like the kind of opportunity that you would be interested in; please have a look at the Job Description and apply.
How to apply:
Please complete the application form via the ‘apply now’ button below. CV’s will NOT be accepted for this position.
Closing Date:31st July 2026
Interviews & Exercise:Week commencing 24 August 2026 (via Microsoft Teams)
NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
Registered Charity
101 - 500
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
The client requests no contact from agencies or media sales.