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The UK Committee for UNICEF (UNICEF UK), Multiple Locations (Hybrid)
Circa £32,000 per annum
Posted today
Closing in 7 days
The Ark Gedling, Nottingham (On-site)
£25,000 - £28,000 per year
Posted 3 weeks ago Apply Now
Bond, London (Hybrid)
£45,565 per year
Posted 1 week ago
Arts Student Union, Central London (Hybrid)
£34,022.09
Posted 1 week ago
Closing in 5 days
National Energy Action, Remote
£29,064 - £34,267 per year
Benefits Adviser (Hybrid / Flexible) – Help End Fuel Poverty with National Energy Action
Posted 1 week ago
Closing in 7 days
Christian Aid, Wales (On-site)
Posted 1 week ago
Closing in 3 days
DFN Project SEARCH, Remote
£37,500 - £49,500 per year
Delivering all aspects of comms & marketing - planning campaigns and social media to producing content and supporting fundraising efforts.
Posted 1 week ago Apply Now
Newlife the Charity for Disabled Children, Cannock, England (On-site)
£48350 per annum
Posted 2 weeks ago
Closing in 7 days
Plumstead Community Law Centre, London (Hybrid)
£45,000 - £55,000 per year
Exciting opportunity to build on significant recent management and governance developments and lead strengthening of legal practice.
Posted 1 week ago Apply Now
Page 4 of 6
E20, London (Hybrid)
London, Greater London
Stratford, Greater London
Circa £32,000 per annum
Full-time
Permanent
Job description

Circa £32,000 per annum

Permanent

35 hours per week

Part home/part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated, and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Engagement Adviser. You will be joining a dedicated team of 11 who provide the highest level of customer service and directly engage with members of the public by responding to enquiries and engaging in conversations.

As the first point of call for both our supporters and members of the public you will be handling telephone calls, emails, live chat, text, social and even the odd letter.

This role requires you to ‘think with your head’ and ‘act with your heart’ to ensure that the very best experiences are had by those that contact and engage with us. At times these can be difficult conversations with distressing content, but you will have access to comprehensive support and experienced colleagues.

You will have an aptitude and experience of using a variety of communication methods, and knowledge of databases. You will work collaboratively as part of a team; you’ll be a proactive problem solver with the ability see cases through to a successful resolution, so that UNICEF UK can achieve a better world for every child.

Our Supporter Care service is available from 9am to 5pm, Monday to Friday.

If you have any questions about this role, please contact Vicky Johnson, our Head of Supporter Care.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Friday 12 September 2025.

Interview date: Week commencing 22 September 2025 via video conferencing (MS Teams).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Application resources
Posted by
The UK Committee for UNICEF (UNICEF UK) View profile Organisation type Registered Charity Company size 1 - 5

The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

The UK Committee for UNICEF (UNICEF UK) logo Play
Unicef 2.JPGUnicef.JPG
Posted on: 29 August 2025
Closing date: 12 September 2025 at 09:00
Tags: Administration, Advice / Information, Communications, Customer Service, Customer support, Helpline, Youth / Children