Citizens Advice Hounslow is a well-respected charity, operating in the London Borough of Hounslow.  Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services. However, in the current circumstances, we are mainly operating remotely.

We are seeking to recruit an experienced Advice Supervisor or Caseworker with experience in a supervisory role to:

• support and supervise advice sessions (currently all services are running remotely, mainly by phone)
• check advisers’ work at generalist level
• give advice to clients if required, according to service needs, dealing with own casework
• ensure high quality of advice is maintained at all times
• promote and take up research & campaign work in accordance with the aims and principles of Citizens Advice
• carry out any other duties compatible with the role as and when required

For more information about the role please download the Job Description and Person Specification.

Please note: we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

We are seeking an enthusiastic and compassionate Drop-in Supervisor to oversee our Christian service for homeless people in Richmond.

Can you help us maintain a safe and welcoming environment in our morning drop-in sessions for homeless people? Practically demonstrating God's love for 30-50 guests, many of whom have mental health issues and/or substance misuse problems. We provide hot food, showers, health services, casework support and housing and employment advice. Help in crisis and hope for life!

YMCA DOWNSLINK GROUP

Inspire Coach

Crawley, West Sussex, UK

Permanent

26 Hours per week

£25,725 per annum (pro-rata)

£17,836 per annum (actual)

At YMCA DLG, our values are welcome, support and inspire – young people tell us they see great evidence of the first two in service delivery, but we need to do better on the third. Join us as Inspire Coach and help us put all our values into practice.

As Inspire Coach you will be part of a team of staff who facilitate and provide our groupwork, activities and volunteering programme. The programme supports and adds value to, commissioned services, and their core aims of preventing homelessness, increasing safety, improving wellbeing, and increasing opportunities to get into work/learning.

You must be passionate about making a positive impact on the lives of young people, many of whom have experienced homelessness, been in care or had multiple adverse childhood experiences. You should have experience of delivering high quality support or learning services for single homeless people and/or young people, experience of designing, delivering and evaluating inspirational sessions and be an agent for effecting positive change.

The programme you will deliver includes life skills, employability skills, support to identify and access work and learning, well-being support, and ‘familial’ activities such as shared meals and outings, as well as one to one mentoring. Crawley Foyer also benefits from a dedicated music media/recording studio. We would welcome applicants with experience or passion for using this equipment to support the aspirations of young people.

You will also help facilitate the delivery of the involvement and influencing work in supported housing, ensuring that the groupwork and activities programme is co-produced with young people and that young people are consulted and are able to influence change in their setting, across the organisation and beyond.

The post location covers services in Crawley and Horsham. The successful applicant will spend equal time in both locations.

The position comes with excellent benefits, including 27 days annual leave per annum (plus bank holidays), a company sick pay scheme, a life assurance policy of 2x your annual salary, a health and wellbeing cash plan, and a cycle to work scheme. Please download a job pack for more information about other benefits offered.

If you are an applicant interested in this post and would like an informal discussion having read the job pack, you can speak to the Recruiting Manager. Please email us and your query will be forwarded.

YMCA DownsLink Group welcomes applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

Closing date for applications: Monday 3rd May 2021 at 9am

Interview date: Tuesday 11th May 2021

To apply, please visit our website.

Please note that we do not accept CVs. When submitting your application please save your application form as ‘your full name APPLICATION’ and put the job title/location in the email subject line. Please submit your application as a Word document where or PDF (we cannot accept Pages) via email.

TLG Reading is a working partnership between TLG and The Gate, a church-based education centre offering a safe and nurturing place for young people to learn. We are now looking for an experienced Teacher with leadership potential and a passion to support young people experiencing educational crisis.

At TLG Reading young people are valued, cared for and their potential is championed. We’re passionate about seeing young people return to mainstream school, progress on to college or find work because of the support we provide.

Your role as a Teacher will play an integral part in enabling young people to get their lives back on track, through delivering innovative programmes, and working with the Centre Manager to ensure that the Education Centre achieves success.

The role involves assistance with the planning and delivery of lessons, leading sessions as timetabled and providing one-to-one support as appropriate to bring excellence to the young people’s learning experience.  You will also act as a link between TLG’s students, their families and the church community.

This position is ideal for the right candidate looking to grow and develop into the role of a Centre Manager. Taking on leadership of key systems and processes to ensure the smooth running of the Centre will be encouraged from the outset.

TLG Is a Christian charity and as a team, we want to bring our Faith to the work we do. As such, we are looking to recruit an individual with a strong and vibrant Christian faith.

TLG is committed to safeguarding and promoting the welfare of children and young people and expects all staff including volunteers to share this commitment.  The successful applicant will be required to undertake a DBS check. 

We would welcome applications from candidates from diverse backgrounds to enable us to reflect the needs of the communities we serve.

Be part of something special by joining us as a Carer Support Worker. Help those who care in their own homes to have an opportunity for all-important time to look after themselves so they can keep caring for longer.

As a Carer Support Worker, we can offer you up to £12.80 per hour and a permanent contract for a minimum of 20 hours per week.

You will work with a wide range of people, including children, with varied and different care needs. This might include but not be limited to physical disability, a learning disability, life limiting illness including cancer or other medical conditions, like Dementia or Parkinson’s. Our colleagues enjoy working as a team with people from different cultures and backgrounds.

We are an equal opportunities employer, committed to safeguarding and the welfare of our clients. We expect all staff and volunteers to share this commitment. Full training will be provided with opportunities for personal development and career progression. 

Job Title: NCS Engagement Coordinator

Salary: £22,000 - £25,000 per annum depending on experience – full time post

Department: NCS

Reports to:   NCS Manager  

NCS Engagement Coordinator

Brentford FC Community Sports Trust (BFCCST) is looking to recruit a highly motivated, enthusiastic, and passionate individual to join the NCS team and support the development of our NCS Programme. Ensuring we promote, engage and prepare young people for the programme, allowing it to become a key core component of our local offer for young people aged 15-17 years old. The successful candidate will have the drive, determination, and passion to empower young people to become young leaders and create a positive impact on their community.

Purpose of the Role:

• The NCS Engagement Co-ordinator will support the NCS Manager with the set up and delivery of a high quality NCS programme ensuring it meets the requirements and delivery schedule as set out by the NCS Trust and partners.

• The NCS Engagement Coordinator will design and implement a clear recruitment and engagement strategy to ensure that BFCCST achieves all KPI’s in relation to recruitment and engagement of young people on to the NCS programme across BFCCST’s specific delivery area’s Ealing, Hounslow, Richmond, Kingston and Hillingdon. The NCS Engagement Coordinator will highlight the benefits of the programme and work with young people and parents who express interest in the programme and go through all elements of the journey from expression of interest to turning up on the programme.

• The role will include delivery of the NCS programme both residentially and locally, including leading staff and teams of young people and facilitating delivery of the curriculum.

Main responsibilities:

1. Develop, implement, and lead on a recruitment and engagement strategy to recruit and retain young people on to the NCS programme.

1. Develop and maintain strong relationships with allocated schools and colleges, local authorities, and other key stakeholders to promote the NCS programme and recruit participants throughout the year.

1. Deliver presentations and other agreed recruitment events (e.g. assemblies, PSHE lessons) to all allocated secondary schools, non-mainstream schools, colleges, and other organisations that engage the 15-17 age group.

1. Plan and deliver a robust and engaging keep warm strategy across the year to ensure maximum turn ups on the NCS programme. Ensure all NCS welcome and information packs are sent to interested young people in line with keep warm strategy timescales.

1. Act as main point of contact for young people who have signed up to the NCS programme ensuring regular and clear communications with young people and their parents/guardians.
2. Liaise with schools and colleges to design and deliver bespoke school support programme activities.

1. Collect and process key documentation (including EOIs, medical and consent forms) from all recruitment events and communication accurately and in line with contract targets and deadlines

1. Monitor and record all required recruitment activity and young person’s records on designated CRM system.

1. Embed the Programme Quality Framework into all recruitment, engagement, and delivery activities.

1. To act as Wave Leader during delivery of NCS programmes, adhering to Wave Leader roles and responsibilities at all times – leading cohorts of young people through every phase of the Summer & Autumn programme.

1. Promote the NCS programme and activities using the Brentford FC CST NCS social media and web pages.

1. Support NCS Manager in recruitment, training, and supervision of seasonal delivery staff.

1. Support with the delivery of extension phase activity and school support events.

1. Follow agreed processes for all delivery, utilising all key NCS assets and materials.
    
2. To achieve weekly and monthly recruitment targets as set out by the NCS Manager and to regularly provide reports and monitor information.

1. To understand and comply with the safeguarding of the young people and staff participating and working on the programme in line with contractual responsibilities

1. Attend regular team & organisation meetings reporting key performance achievements or areas for improvement.

1. Deputise for the NCS Manager when appropriate.

1. Work with other BFCCST staff to develop recruitment and referral opportunities for young people from other BFCCST projects.

1. Any other reasonable duties and responsibilities considered appropriate by NCS Manager & Education Manager.

Key areas of staff’s focus when working for NCS:

● Delivering a safe programme

● Developing positive relationships with participants

● Delivering a quality programme

● Self and others

Personal Specification

Essential

Qualifications and experience

1. Graduate degree level and/or Youth Work qualification or strong relevant experience.

2. Demonstrable experience (normally at least 2 years) of working with young people (particularly 15-17year olds) and an understanding of the current challenges they face.

3. Experience of successful delivery of the NCS Programme / equivalent programmes.

4. Experience of working with groups young people in a residential, education and/or outdoor setting.

5. Experience and/or good knowledge of working in secondary schools, colleges and/or the local authorities.

6. A Safeguarding and First Aid qualification or willingness to complete training.

Skills, Knowledge, and ability

1. Ability to relate well to young people from a wide range of backgrounds and engage them in activities which support their development.

1. Excellent knowledge and understanding of the NCS Programme both regionally and nationally.

1. Ability to communicate and engage with young people aged 15-17 and their parents/guardians sensitively and confidently in both large groups and individual settings.

1. Ability to present to large audiences and to adapt presentation style to the audience.

1. A proven track record of managing relationships with stakeholders and the ability to communicate with people at different levels

1. The ability to positively influence others and highlight benefits to a variety of audience.

1. Ability to work as part of a team and take the lead where necessary providing clear instructions for staff and volunteers to enable them to achieve desired outcomes and the required standards

1. Excellent communication skills including written, telephone and interpersonal skills.

1. Self-motivated with the ability to work on own initiative, to tight deadlines.

1. A strong work ethic, excellent time management skills and motivated to work towards targets

1. Excellent planning and organisation and administrative skills.

1. IT literate with particular emphasis on Microsoft , Google and CRM packages

1. Ability to work in a fast paced and demanding environment, creative ,adaptable and responsive to changing  situations.

1. A commitment to supporting young people, and the principles of equality and diversity.

1. Good knowledge and understanding of Safeguarding, Health and Safety, and current COVID-19 risks in relations to working in the community and youth work environment.

1. Willingness to regularly travel within the allocated work areas and stay residentially on the programme during summer and autumn programmes.

1.  Willingness to work flexible hours as this role will involve weekend and evening commitments

Desirable

1. Practical experience of managing information operating systems and the ability to interrogate data from salesforce or other CRM systems

2. Experience of effectively dealing with serious incidents and managing safeguarding.

3. Experience of working with young people who have additional needs or challenging behaviour.

4. Ability to manage and motivate large teams of staff.

5. A full driving license and access to own car.

6. Good knowledge of the local area and demographics (Hounslow, Ealing and neighbouring boroughs)

7. Experience of campaigning or volunteering

8. Experience in public speaking

9. Experience in a sales environment

10. Ability to create social media content

NCS Key Competencies for Staff

• Leadership
• Communication
• Emotional Intelligence
• Resilience
• Coaching
• Decision Making
• Adaptability

The Appointment

The appointment will be full time and is available immediately upon the receipt of two acceptable references and the submission of an enhanced Criminal Records Check to the Disclosure and Barring Service (DBS). The appointment will be confirmed upon receipt of the DBS check.

Please fill out the application form and attach it to our application portal 

Application closing date is 19 April 2021

Working within local communities across Oxfordshire you will be joining our successful Community Information Network Team as we work to further improve access to information, support, activities and opportunities for all those with a health, care or support need. You will be working with individuals, families and groups both in the community and in their own homes. In addition you will be working closely with local GP surgeries to provide the new social prescribing element into the support they offer to their patients. You will also have the opportunity to join our hospital discharge support team working across various settings including the John Radcliffe, Horton Hospital and community hospitals. We work with local communities to further build upon and support what is being offered as well as working with individuals and their families to connect them with the support and opportunities that exist. We are passionate about supporting and empowering people so that they can maintain their independence, health, wellbeing and ‘live life to the full’

To assist in the management of Crossroads Care services, co-operating with statutory and voluntary organisations to provide a service for carers and their families in line with the aims, objectives, policies and standards of the organisation.

To assist the Care Manager toensure Crossroads clients receive a reliable and efficient care support service, that Care Support Workers have the administrative back up to concentrate on care provision.

• Client referrals and waiting list
• Visit clients to do risk assessment / reassessments / care plans
• Ensure client needs are matched with CSW competence to ensure high quality support and access to much needed breaks for Carers
• Scheduling of client visits, preparing and distributing rotas.Ensure CSW’s knows where to go and what to expect and the clients are properly informed in time to make their respite plans
• Assist in the monitoring of the service being delivered both core and projects by gathering client and CSW feedback and working closely with Senior CSW’s and Project Leads
• maintaining recording systems in accordance with administrative procedure
• monitoring referrals in accordance with Crossroads Care policies and procedures
• ensuring care plans are prepared, implemented and monitored
• ensuring that care is delivered to families making efficient and effective use of the resources available to the organisation, the care budget and within the Crossroads Care criteria
• making referrals to other agencies as appropriate
• Monitor and manage the day to day demands made upon the service and work with the Care Manager to develop the service
• Highlight and report any areas of concern, especially in health and safety issues

The Community Engagement Fundraiser will develop and deliver a community fundraising plan that engages with and motivates the local community to become supporters for Reading Mencap. To proactively raise awareness of Reading Mencap.in the community.

Programme Coordinator - Digital Skills & Community Action Programme (Forward Future) 

As every aspect of how communities’ function has become digital, the need to provide opportunities for women from disadvantaged backgrounds to access support that aids both their education and employment journey is vital. At Voices of Colour, we recognise the importance of creating the right culture and purpose for each and every women we support, whilst they learn an array of skills as part of the digital skills and community action programme. The overall objective is to increase the participant’s aspirations and employability opportunities via the skills and networks they build throughout the programme.

Main purpose of the role:

To play a key role in facilitating our digital skills and community action programme. You will be working to co-develop and co-run our weekly sessions for our participants throughout the programme. This will involve facilitating online activities, leading on pre- and post-programme admin, supporting with the one-to-one personal development meetings and developing programme resources.

This is a part time post at 16 hours per week (freelance) - remotely based with the possibility of face to face delivery. 

We are committed to increasing our diversity and welcome applications from those with lived experience and/or who are from an ethnic minority background. 

Application:

Please submit a cover letter and CV by 26th April 2021

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services.

We are seeking to appoint a Welfare Benefits Caseworker to meet the ever-growing demand on our service in these challenging times to deliver welfare benefits advice to our clients. We are currently delivering all our services remotely until it is possible to resume face to face work in accordance to social distancing rules and safety measures.

As a Welfare Benefits Caseworker, your will:

• provide high quality advice and practical help to clients on welfare benefits issues.
• check entitlement, ensure awards are correct and challenge incorrect decisions
• progress casework through negotiations with the relevant benefits offices and agencies
• prepare appeal submissions for clients and, where required, represent clients at relevant tribunals and review boards
• keep accurate case records and ensure that all casework is recorded and reported in accordance with Citizens Advice Hounslow’s policies and practices.
• ensure that effective case management is maintained throughout.

For more information about the role please download the attached Job Description and Person Specification

Closing date:  On-going
Interview date: TBC

Please note: we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

My Cancer My Choices is a charity that gives people living with cancer the chance to have complementary therapies of their choice in a calm and caring environment.

As we are growing, through the increase in the number of people we are able to help and the number of volunteer therapists who work with us, we are looking for someone to take on the new role of Complementary Therapist Lead

The role is part time requiring 21 hours a week which can be worked flexibly around the needs of the postholder and in line with the needs of the charity and the role.

The purpose of the role is to:

• lead, develop and support the therapy team
• develop and grow the number of one to one and group therapies that can be delivered by the charity
• manage the provision of complementary therapies to people with cancer and in the future develop a provision for carers too.

Key Result Areas for this role

To communicate and work collaboratively with colleagues and stakeholders, to ensure the delivery of an excellent service in line with MCMC objectives.

The recruitment and management of qualified volunteer therapists ensuring the training and development needs of these volunteers are met.

To provide guidance and professional support to all complementary therapists to achieve the MCMC objective of delivering a safe and excellent service, through quality, audit, safety and best practice for all volunteers.

To develop and extend our current offering of services in consultation with patients and stakeholders.

Skills & Experience Required for this role

The right person for this role has some or all these skills/experiences.

• Recognised training in complementary therapy
• Experience of working with a range of cancers and has an understanding of the different treatments involved
• Excellent management and leadership skills – ideally with volunteers
• Confidence representing the charity in public facing situations, presenting group training and at public fundraising events.
• Efficient organisation and administration skills
• A great people person with the ability to communicate well and engage at all levels
• Driver with own transport
• IT literate with MS Office skills.

Above all - We are looking for an amazing human being, who wants to work with us at MCMC, helping us to support, lead and grow our fabulous team of volunteer therapists.

You will be joining a supportive, friendly and open team of people with passion for the work they do.

The person who joins us will be playing a key role in taking our charity forward so that we can offer even more people our complementary therapies.

Please apply today by emailing your CV and covering letter – we can’t wait to hear from you!

At Citizens Advice Hounslow we are looking to appoint an experienced Generalist Adviser with the ability to work remotely (via phone and/or digital channels) as well as the flexibility to work from our offices and outreach venues when viable.

To apply you need to demonstrate:

• at least one year full-time or part-time equivalent experience of providing high quality advice and casework at generalist level;
• a sound knowledge of generalist enquiry areas, in particular welfare benefits and debt;
• the ability to work out benefit calculations and better-off calculations in a system where Universal Credit and legacy benefits operate alongside;
• the ability to meet deadlines and manage your workload in a pressured environment;
• the capacity to work unsupervised or with minimal supervision
• good communication and IT skills to deal efficiently with telephone queries, online information and case recording on a CRM.
• the willingness to take up research & campaign work in accordance with the aims and principles of Citizens Advice
• the willingness to carry out any other reasonable duties as and when required to meet service needs
• the flexibility to work remotely and ideally move around the borough and work from our venues if required, should this become possible again.

For more details about the role please download the Job Description and Person Specification.

Please note:We can only respond to successful applicants. We reserve the right to close this vacancy as soon as it has been filled, therefore if you are interested please submit your application as early as possible.

Full potential salary progression within role goes up to £30,898 (increases with length of service and experience).

The Volunteering Coordinator helps those with sight loss to live the life they choose by attracting and onboarding sufficient volunteers to support and grow our services and income. You will support your local team to deliver a positive volunteering experience and to attract and retain experienced volunteers.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate requirements

To be able to fulfil this role, and provide help to those with sight loss, the skills and experience we are looking for in a potential candidate include;

Essential
• Managing and supporting volunteers.
• Time manage effectively, whilst, maintaining excellent customer service.
• Supporting and advising others on policies and procedures.

Desirable
• Experience of creating an inclusive work environment for people with a disability.
• Facilitation and/or training skills.
• Personal experience of volunteering.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button above. This will take you through to our jobs board, where you can select the vacancy with your interested location. As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system does have a time limit, we would advise you to complete your answers and copy and paste into the online form once finalised. Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Remember to refer to the attached job description and candidate pack for more information about this role & the recruitment process at Guide Dogs.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.