Engagement Administrator Jobs in Bristol

Community Liaison

£30,000 - £35,000 (per annum) + benefits
35 hours a week
Permanent
Remote (with 1 or 2 visits to our head office RG41 5RD a month)

About the role:

We are looking for a Community Liaison to support and empower communities across the UK to be more stoma friendly and provide better support to those living with a stoma. We are a national charity and want to enable individuals, support groups, hospitals and other organisations to collaborate locally and your role will be to facilitate and encourage this.

You will be an ambassador for Colostomy UK, speaking on our behalf, promoting our support services, activities, and campaigns nationwide.  Identifying and detecting opportunities for the development and growth of our charity will be an exciting part of this role, alongside ensuring we are reaching as many beneficiaries as possible that want or need our support.

This role is remote, with extensive UK wide travel.  Most of your time will be out and about meeting people, so if you are a confident driver with access to your own car for business use, this would be an advantage. This role may involve overnight stays, early mornings, evenings and weekends so flexibility is a must.  You will spend 1 or 2 days a month working at our Head Office, RG41.

You’ll need to have a naturally confident and amicable demeanour, with the ability to build rapport and long-lasting meaningful relationships with professionals across different industries and individuals within the community. You’ll have strong organisational skills that reflect the ability to perform and prioritize multiple tasks and manage a busy diary that takes you across the country. As an excellent communicator with strong ability to influence, you’ll be comfortable networking and delivering training to large groups of people. You’ll be resourceful, proactive and efficient, with a flexible community-oriented approach.

Core role responsibilities

· Develop strategies and activities to enable us to engage all demographics in the communities.

· Develop, maintain, and build key relationships with stoma care nurses, support groups and individuals in the stoma community.

· Support individuals to set up support groups in their area and act as a mentor to help them develop and grow the group, ensuring that we have a strong presence across the UK.

· Facilitate dialogue and community collaboration between local organisations; schools/ universities, businesses, charities and individuals.

· Work closely with event organisers and our Volunteers Manager to ensure we are represented at stoma open days, fundraising events and local events.

· Manage the delivery of our face-to-face and virtual active ostomates, and care workshop programmes.

· Develop, manage and deliver Stoma Awareness Training to an array of organisations looking to upskill their staff. This includes upskilling our volunteer team to be able to also deliver this training nationwide.

· Identify local fundraising opportunities and discuss potential opportunities with the Fundraising Manager.

· Support the Volunteer Manager to develop and deliver the volunteer and engagement strategy for mutual volunteer support, working closely with them regarding volunteer roles and their requirements.

· Work with the CEO and Marketing & Campaigns Manager to ensure representation at different meetings and forums across the UK.

· Write and present regular reports for team, management and board meetings.

The job pack includes the full job description and person specification.

About us:

Colostomy UK is a national charity that offers support and advice to people who have had stoma surgery (ostomates) and to their friends, families and carers. Our projects empower ostomates to return to sports, hobbies and other activities after their surgery and give them the confidence to take on fresh challenges. We also advocate for ostomates’ rights and are their voice on the bigger issues. Our campaigns raise awareness of ‘life with a stoma’ and encourage organisations to make their facilities more inclusive.

We have a range of benefits that we offer our team, these include:

· Private Health Care, including an employee assistance programme, remote GP, counselling, physiotherapy, medical diagnostics and treatment.

· Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.

· After two years of service, annual leave allowance increases by one day per year until you reach 30 days (pro rata)

· Season ticket loan

· 5% contribution to pension scheme

· An extra day holiday for your birthday and one day off a year to volunteer

· Training and development opportunities to support your learning and growth

· Fresh fruit in the office

·Free on-site parking

How to apply:

Please send your CV and a one page covering letter to Leanne Wood, Head of Support and Operations by midnight on 1st January 2024.  Details of what to include in your cover letter can be found in our job pack. Please also attach a completed equal opportunities monitoring form.

First interviews will take place via Zoom and second interviews will be in person at our Head Office in Winnersh. We will only contact those applicants who have been successfully selected for interview. If you require any adjustments during the interview process, please let us know.

An enhanced DBS disclosure will be required for this post and all applicants must be eligible to work legally in the United Kingdom.

We have an exciting opportunity for an experienced Digital Community Fundraising Assistant to join our newly created Digital Community Fundraising team. You will join us on a permanent basis, working 35 hours per week and in return you will receive a competitive salary of up to £25,765.62 per annum plus excellent benefits.

This is a remote role but there will be frequent travel required. The ideal candidate will be based in the South-East/London area, but we will consider applicants from other areas of England.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

Our Digital Community Fundraising team sits within the wider Community and Events fundraising team which currently raises over £4 million to make life better for cats every year. Over the next 3 years we have ambitious plans to grow income and the number of supporters we reach. Making this role a very exciting opportunity for the right candidate to support the success of the team.

Our Digital Community team are a critical element of our planned growth, through engagement with digital-first communities, they empower gamers, streamers and content-creators to raise funds and awareness, support people raising funds across our social platforms, manage digital stewardship journeys for our DIY fundraisers, and deliver integrated digital campaigns to support our National network of Adoption Centres and Branches to raise funds within their local communities.

Responsibilities of our Digital Community Fundraising Assistant:

As Digital Community Fundraising Assistant you will be responsible for supporting the delivery of the agreed community fundraising products and campaigns from conception to delivery, ensuring campaigns are delivered on time, to the agreed audience and within budget to the highest quality. Our product portfolio includes: Meta and social fundraising, gaming and streaming for good, DIY fundraising and community appeals

What we’re looking for in our Digital Community Fundraising Assistant:

• Proven experience of digital fundraising in at least one of the following areas: Meta and social fundraising, gaming and streaming for good, DIY fundraising, community appeals/campaigns
• Proven administration experience
• Experience in a customer care/supporter stewardship
• An understanding of the principles of data protection and experience of managing data via CRM or database

What we can offer you:

• salary of up to £25,765.62 per annum plus excellent benefits 
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Unfortunately, we cannot accept applications or CVs that are emailed to us directly.

Closing date: 21st December 2023

Virtual interview date: w/c 8th January 2024 (subject to change)

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Maternity Cover position from January to October 2024

Full-time

Homebased working in the UK

The Director of Development and Engagement is a member of the Senior Leadership Team and works in partnership with the CEO to lead the development, delivery and co-ordination of the organisation’s strategy.

In this role, you will have oversight across several areas including fundraising, membership engagement, finance and governance and will take the lead in generating income and ensuring the sustainability of the organisation.

The post also holds line management responsibility for three members of staff delivering across multiple areas of work including fundraising, finance, and communications. 

For more information, please download the job description below or visit our website via the ‘Apply’ button.

To apply, please download and complete our application form below. CVs will not be accepted.

This is an ongoing recruitment and interviews will be held as applications are received. We reserve the right to close this advert at any time.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age. We are open to considering applications for a part-time role that would require a job share.

We are seeking an experienced and ambitious individual who can take on the role of Supporter Engagement Officer.

Supporter Engagement Officer
Location: Home-based – Bristol
Hours of Work: 30 to 37.5 hours
Contract: Permanent
Salary: £24,000 to £26,000 per annum pro rata
Reporting to: Head of Income Generation

About Air Ambulances UK (AAUK) 
Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day.

Purpose of Post 
The Supporter Engagement Officer will be a key member of the Income Generation team helping to support and drive fundraising growth across a number of income streams by ensuring the best possible supporter experience.

The role will be the first interaction that a donor has with AAUK with responsibility for responding to supporter enquiries via post, email and telephone, and ensuring income and supporter information is captured accurately on Donorfy.

Key Responsibilities

• Manage and develop a mixed pipeline of donors and prospects including researching, making approaches, applications, pitching and stewardship activities.
• Securing donations to achieve individual targets and contribute towards annual targets and future financial years.
• Coordinate and support fundraising campaigns and events.
• Responsible for welcoming, assisting and responding to enquiries from existing supporters and new donors that we receive over telephone, email and post.
• Responsible for thanking our supporters, adapting and personalising templates as needed to deliver high quality thank you letters to our supporters in a timely manner.
• Enter and maintain accurate records on our fundraising database, Donorfy including financial information and to proactively identify how to improve processes.
• Prepare and mail fundraising materials and other relevant information as required.
• Provide general administrative support across the team as required.

Benefits:

• 36 days annual leave including Bank Holidays FTE
• Access to the Blue Light Card and Blue Light Events
• Pension contributions
• Development opportunities

Closing date: Please do not delay your application as we will be reviewing applications when received and scheduling interviews as soon as possible.

TO APPLY:

If you feel you have the skills and experience we’re looking for, please apply now!

Please read the attached Job Description before applying by CV and covering letter. Your covering letter should clearly and succinctly demonstrate how you meet the person specification. 

Commitment to Diversity & Inclusion: 
AAUK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. 

No agencies please.

Ideally FT but will consider 28 hours per week for the right candidate. Home based role with occasional travel to London.

The primary function of this role is to support the CEO and Head of Member Engagement with all administrative activities that relate to our existing membership and training, including updating our CRM system (ThankQ), dealing with membership correspondence and growth, hosting webinars via Zoom, and helping to plan and deliver our annual conference (May 10th in 2023) in London. The postholder will report to the Head of Member Engagement. The successful candidate will have extensive experience of CRM systems and customer service, and experience of charities and membership processes will be a distinct advantage. The postholder will also support the CEO in managing relationships with key external stakeholders and dealing with governance. 

Main Duties

• Membership and data:

- Initial contact for all membership, training and stakeholder enquiries

- Processing memberships on ThankQ, to include:

- Importing new contacts and updating contact information as required

- Importing new memberships

- Providing our finance function with the information required to invoice new and renewing members

- Ensuring that ILM Members’ information is accurate and up to date

- Working with the Head of Member Engagement to shape and send appropriate induction materials to new members

- To lead on member data accuracy, efficiency and drive forward any improvements

• Training and events:

- Helping to create new training events on ThankQ and our website

- Overseeing bookings within ThankQ, creating accurate delegate lists and ensuring that Finance have the information required for invoicing

- Assisting with organising events on Zoom, including sending panellist and delegate links

- Starting and hosting webinars, sharing this responsibility with the Head of Member Engagement (this postholder will not actually be delivering any training)

- Helping to process videos and uploading these to the website, after webinars and training have completed.

- Sending certificates, recordings and slides to all delegates after training courses are completed.

- Assisting with the administration of our main qualifications, the Certificate in Charity Legacy Administration and the Diploma in Charity Legacy Management, and all other training programme administration

- Creating name badges and a final delegate list for the ILM Annual Conference in May 2024 (and each year)

• Governance

- Supporting the CEO in sending out Board Papers and other Board communications

- Assisting with Board meeting minutes as required and setting dates for meetings

- Maintaining our secure archive of Board Papers and other documents

• Finance and debt management

-Working to maximise the ILM income / accounts by taking the lead on the identification and chasing of debtors (course sales, membership, and all other outstanding debts) for 0.5 days per week on average

Please download the JD and person specification for further information.

Do you want to be part of creating a more just and equitable society? Facing History & Ourselves uses lessons of history to challenge teachers and their students to stand up to bigotry and hate. Join our growing team to help us ensure more young people grow up to be critical and empathetic thinkers, who are equipped to stand up against injustice and play their role as active responsible community members. As part of our growing programme team, you will help us to bring Facing History’s approach and resources to a growing number of educators and provide support to them as they implement our work in their classrooms.

Role Overview

The Programme Associate delivers Facing History training and support to educators, helps to build and engage our network of teachers and, using Facing History’s pedagogical framework, creates clear and accessible curriculum materials and resources.

The Programme Associate will initially be managed by the Executive Director and be accountable to our Senior Programme Associate (responsible for programme delivery) and Senior Curriculum Developer (responsible for developing and adapting educational resources) respectively for work that falls into their areas of responsibility.

This post holder will be required to attend meetings in London and there will be travel across the UK. Proximity to good transport links is therefore essential.

Key Duties and Accountabilities

Working alongside the programme team, the postholder will have the following key duties and responsibilities:

1. Programme Delivery: planning, preparing for and delivering training for educators both online and in person. 

2. Teacher Community Support and Engagement: creating relationships with teachers across our community, and running events and opportunities for them to engage more effectively with the organisation. Supporting the development of our teacher engagement journey and implementing new elements of this as they are developed. Supporting our developing online communities, and working to build and expand membership and engagement with them. Supporting evaluation and monitoring of the work, utilising relationships with teachers to secure their participation in surveys, focus groups and evaluation studies, as needed. Working with the Programme Administrator to ensure that regular communications go out to the educator network and to keep the database up to date. 

3. Programme Partnerships: alongside the Senior Programme Associate identifying and developing partnerships with schools, academy trusts (England), regional bodies and third sector organisations who can help to disseminate our work and become potential delivery partners.

4. Content Development: alongside the Senior Curriculum Developer, developing web- and print-based content for teachers and students, including lesson plans, units, study guides, and other resources. Researching, writing, and summarising complex histories to provide context for resources. Maintaining knowledge and expertise in best practices in teaching, pedagogy, and assessment, and ensuring those practices are reflected as appropriate in Facing History content. Providing content for our Ideas This Week website page and providing other means of supporting teachers to respond to current events in their classrooms. In conjunction with the Programme Administrator write / review content for Facing History UK social media activity linked to existing and newly developed resources.

Other: contributing to the smooth operation and effectiveness of the charity as part of a small team, representing the charity at events and conferences as required, and supporting the work of other members of the team as reasonably required.

The Communications Officer will work closely with the Communications and Media Manager to support stakeholder communications and engagement at Action Tutoring. You will produce high-quality written and visual content for use
across a range of our channels to engage new and existing audience members (tutors, funders, schools and partners) with Action Tutoring’s work.

Closing date: Thursday, 4th January 2024
Interviews: W/c 8th January 2024
Start date: Ideally February 2024

Place of work:
We would prefer to have the candidate based in London  (we operate on a hybrid working model). We will consider remote working from England for the right candidate. Willingness to travel to London once per month is crucial for this role. 

Our London office address is: Fivefields, 8-10 Grosvenor Gardens, SW1W 0DH

Contract and hours: 
Permanent, full-time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.
 

 Duties and responsibilities

• Write relevant and engaging emails/newsletters and blogs for MarComms campaigns as well as policy and fundraising campaigns with the aim of growing the audience and engaging and motivating stakeholders to engage actively in our mission. 
• Use engagement data from Campaign Monitor, Google Analytics and Salesforce to inform and improve the content you produce.
• Support the Communications and Media Manager to shape and build our brand, ensuring its positioning remains relevant to our audiences and is supporting the goals of the charity. 
• Support your MarComms colleagues and wider teams to use the brand well, shaping and refining tools and guidance as appropriate. 
• Build Action Tutoring’s bank of engaging film and photography for use across all our channels, ensuring content is engaging and in line with Action Tutoring’s brand and style. 
• Support your Communications colleagues to produce interesting and relevant pupil and tutor case studies throughout the year. 
• Collaborate with our Programme Team and your MarComms colleagues to source appropriate case studies from our partner schools and volunteer network. 
• Working with MarComms colleagues, adapt email campaign content for use across our social media platforms (Instagram, LinkedIn, X, TikTok, Facebook, YouTube) using design software such as Canva or Adobe Suite. 
• Support the Communications and Media Manager with outreach to national and regional media to raise Action Tutoring’s profile and encourage volunteer applications from across England. 
• Support as one of the charity’s proof-readers, reviewing content produced by the team for errors and inconsistencies, supporting others in the team to replicate the Action Tutoring style. 
• Any other duties deemed reasonable by the Chief Executive Officer. 

Person specification

Person specification

Qualifications criteria:

Right to work in the UK. 

We are looking for some of the following attributes, though you might be more experienced in some areas than others: 
 

• Able to interact with a range of audiences and have outstanding verbal and written communication skills. 
• Able to work independently and use initiative in different situations. 
• Able to think creatively when producing content tailored to different audiences, replicating the Action Tutoring style. 
• High attention to detail, to produce accurate communications, manage mailing lists and proofread content effectively. 
• Experience of design software such as Canva or Adobe Suite. 
• Experience of film production. 
• Able to think creatively and generate content to effectively convey messages. 
• Confident using new technology, different digital tools and software. 
• Able to meet deadlines and undertake administration to a high standard, using data where appropriate to identify key areas of need to prioritise and adapt approach. 
• Enthusiastic and open to new ideas. Action Tutoring is a young organisation and values the creative input of all staff members to innovate and drive improvements. 
• Adaptable and open to learning. You will need to be willing to adapt and to grow and develop with the organisation. 
• Detailed and organised, able to plan and manage your workload.
• Efficient and able to work under pressure when required, able to multi-task and juggle a varied workload. 
• Committed to equality, diversity and inclusion. 
• Committed to the mission and values of Action Tutoring. 
• Committed to promoting and safeguarding the welfare of children. 

Community Support Worker

OASIS SOUTH BRISTOL HUB. Three vacancies: Knowle West, Hengrove and Brislington

FULL-TIME

2 YEAR FIXED TERM CONTRACT

SALARY:  £25,312 per annum

Want to enable children, young people and families to have positive lives?

Want to be part of a supportive, dynamic, fun & quality team?

Want to make your community a better place?

Want to grow in confidence and experience?

Oasis community support, based at our Hub in South Bristol are looking for three special, talented and adaptable people to help us strengthen and sustain our wide range of community and targeted programmes.

Oasis South Bristol hub team are now in a position to employ three Community Support Workers to work alongside our Oasis Community Hub team in South Bristol and we are looking for talented and adaptable people to join our busy team.

The role will encompass community support activity as well developing and running school holiday provision. 

Key responsibilities will be:

• To provide enrichment activities to the children’s youth work to include holiday schemes, afterschool and lunch time  clubs.
• To develop a strong food poverty programme and offer support for the community through adult education, wellbeing, advocacy/family support and volunteering opportunities.
• To work alongside the Strategic Community Development Leader to develop funding and volunteer capacity which can support the Academies holistically across all of the Hub.
• To engage and work with hard to reach families supporting them to access Hub services and activities to develop their skills, knowledge and aspirations.

The successful post holder must have:

• Self-motivation, resilience, with excellent organisational and inter-personal skills.
• Successful experience of working with parents / carers (voluntary or paid work)
• Proven experience of community development
• Experience working with challenging behaviours and attitudes
• Knowledge of safeguarding practices and health and safety

This is an exciting opportunity to be part of a growing team, working in a community and education setting.  As part of the package, Oasis offers:

· A pension scheme, offering 7% employer contribution.

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).

· Policies which promote well-being and are family friendly.

Email your CV including a Supporting Statement . For further details on how to apply please visit the Oasis Charity Jobs website. Your Supporting Statement should be no more than two A4 pages and must address the following question:

Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.

Completed applications should be returned by Midday 15th January 2024

Interviews will take place in South Bristol on the week beginning the 22nd January 2024

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The Chartered Institute of Environmental Health (CIEH) is the membership organisation and professional voice for environmental health. We set and raise standards to improve public health, supporting out members and influencing policy.

Our goal is simple: to enable safer, cleaner, and healthier environments for the benefits of people, business and local communities. To do this we offer professional support to our members, a range of corporate training solutions, topical events and workshops and provide information and policy advice. In addition, we promote 15Hatfields - one of London’s most sustainable venues.

We're looking for an enthusiastic and dynamic Senior Policy and Public Affairs Executive to join our impactful Policy and Campaigns Team.

Representing our members across the UK, CIEH campaigns on an exciting array of policy areas, from environmental protection and food safety, to housing standards and better public health. 

The role is varied, encompassing member engagement, policy development and reports, and government consultation responses. However, it will also focus primarily on external affairs, taking responsibility for driving forward CIEH’s public affairs, campaigning, and PR, activities, including engagement with the devolved administrations as well as the UK Government.

The role is remote/hybrid, with travel to CIEH’s offices in central London expected around once a month for team meetings alongside any additional wider organisational events.

This is your chance to work on a varied portfolio of issues to represent the key concerns of environmental health professionals, who work to protect and enhance the health of the public. Previous experience of working with political influencers is key to success.

Sound like the challenge you are looking for? To apply for this role, please submit your covering letter and CV via our website

• Hours- Permanent, Full Time, 35 hours per week
• Salary- £34,569 per annum
• Based- Hybrid/Remote with some travel to our offices in London
• Closing date- 03 December 2023, interviews to be held shortly after.

Please see the full job description and person specification for further details.

Engineers Against Poverty (EAP) is a leader in infrastructure and international development with strong links with development agencies, government and industry. We develop research, policy and practice in infrastructure investment, labour standards, climate change, transparency and accountability and local content in line with our mission to help reduce and eventually eliminate poverty.

EAP is seeking a self-motivated Programme Manager to help deliver quality results with its growing portfolio of programmes. Across the programmes you oversee, you’ll be responsible for coordinating their successful delivery of quality results.  Initially you will focus on an anti-corruption programme funded by the US Government and EAP’s contribution towards FCDO’s Green Cities and Infrastructure programme. You will work with EAP's senior leadership and its advisors, project partners and beneficiaries, funders and other stakeholders to maximise positive impact. You’ll strengthen EAP's programmes by managing specific budgets, KPIs, project plans, sub-grants and monitoring and evaluation efforts using established systems.

The programmes and projects you will work on will vary and evolve over time, as we strengthen donor and client relationships together. You’ll also have a role in shaping our future work, contributing to business development by coordinating grant proposals, commercial bids and strategic partnerships. You will also help to organise board meetings and international workshops.

Across all our programmes, professional communication, branding of EAP and stakeholder (new) engagement and management is key. Programme delivery is rarely linear so you must be comfortable in rapidly evolving and dynamic environments.

The appointee will also take on for the same role for CoST, the Infrastructure Transparency Initiative – a transparency and accountability programme which operates in 20 countries and for which EAP hosts its International Secretariat. 

You will be working remotely with in-person team meetings usually held in London 4 to 5 times a year. We are open to candidates living outside of the UK.

If you wish to apply, pllease submit a CV with a one page covering letter by 10am GMT Monday 11 December 2023.

Programme Coordinator

We are seeking to appoint an organised and reliable individual as part of a funded programme for schools. This is a great opportunity to be part of a rapidly evolving children’s charity.

This role offers flexible and home working.

Position: Programme Coordinator

Location: Remote/flexible

Salary: £23,000

Hours: Full-time, 37.5 hours per week (flexible)

Duration: Contract, Fixed term 2 year with possible extension 

Benefits: 25 days’ annual leave plus bank holidays and 5% Employer pension contribution, flexible working culture, employee benefits package (Medicash), regular continuing professional development opportunities.

Closing Date:  19th December

Shortlisting will be taking place on a rolling basis and the role may close earlier than advertised if a suitable candidate is found, so apply early to avoid disappointment (can you add to the advert).

About the Role

The main job role is to provide administrative support to the Programme Manager to ensure the smooth running of one or more educational programmes.

You will work closely with the Programme Manager to support the delivery of virtual training to teachers and senior staff at mainstream schools to improve the mental health and wellbeing of children and young people.

The role is crucial to the support of the charity’s programmes. It includes communicating with internal and external stakeholders, providing good customer service, and supporting projects as required, collaborating as part of an established Programmes Team.

Your main responsibilities will include:

• Administrative support
• Customer Service and Engagement
• Team support

About You

We are looking for an individual with excellent communication and organisational skills to help keep things running smoothly. You will enjoy the detail of a job, tidying up loose ends and gets a boost from supporting customers and colleagues. You will have the ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately.

As Programme Coordinator, you will be passionate about access to education for all and committed to providing a high-quality service to the educators looking to improve the mental health and wellbeing of children and young people.

You will have experience and/or knowledge of all or most of the following:

• Providing administrative support
• Good customer service skills, ability to respond professionally and clearly to queries
• Excellent organisation and collaboration skills
• Good written and verbal communication skills
• Experience of using IT packages such as CRM’S, Microsoft office and customer service platforms such as Zendesk.

Where an individual lacks specific experience of working in a particular area, they will be expected to demonstrate their potential to learn and their understanding of the skills needed to be successful.

Ideally you will also have an appreciation and understanding of the impact of social, emotional, mental health and wellbeing upon children and young people.

Applicants are asked to send a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.

Shortlisted applicants will be invited to take part in a two round interview process. The first round will consist of competency based questions. Further shortlisting may then take place before a second round interview. All interviews will be held virtually.

This recruitment process will be completed in line with our safeguarding policy and safer recruitment process.

We will take up references and will complete a DBS check before appointment, and any appointment will include a probationary period.

The charity is committed to ensuring that there is no discrimination on the grounds of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation at any stage of the recruitment process.

About the Organisation

With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.

You may also have experience in areas such as Admin, Administration, Administrator, Coordinator, Programme Administrator, Programme Coordinator, Programme Administration, Programme Support, Customer Service, Customer Service Officer, Customer Service Agent, Customer Support.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Regional Relationship Manager
Home-based with occasional travel in the South East regions

Overview

The NHS and Care Volunteer Responders (VR) programme was set up by NHS England, Royal Voluntary Service and GoodSAM in 2020 to support people vulnerable to COVID-19, those shielding or isolating, and the NHS in England.

The programme continues to evolve as the needs of people, the NHS and care change. Therefore, understanding the impact of this programme, changing needs, and any service improvements quickly are critically important.

We are now looking for a Regional Relationship Manager to join us on a permanent, full-time basis. This is a home-based position, with occasional travel within the South East regions required.

The Role

As a Regional Relationship Manager, you will deliver the VR programme across the South East of England.

Working across multiple Integrated Care Systems (ICSs), you will provide strategic oversight of the programme, identifying local needs and using your relationship-building skills and thorough knowledge of the health and care system.

You’ll act as the key point of contact for providers and referees, delivering training sessions and one to one support to help our partners to understand how our volunteer management system can support their needs. You will also provide support over the lifecycle of our volunteer programme, responding to enquiries and circulating best practices.

Working Hours

This is a permanent, full-time role, working 35 hours per week from Monday to Friday.

What You’ll Need

- Experience of managing a similar service type
- Experience of working in partnership with other local and statutory organisations
- Experience at management level
- Experience of managing projects and working to motivate people to achieve positive outcomes
- Experience of running engagement activities with internal and external stakeholders
- Knowledge of the Health & Care systems, NHS Trusts and Clinical Commissioning Groups
- A full, valid driving licence with access to a vehicle or easily readily available public transport links

What You Get in Return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £33,569 per annum
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is the 29th December 2023. However, we reserve the right to close this vacancy early should sufficient applications be received.

Other organisations may call this role Charity Programme Manager, Volunteering Programme Manager, Volunteer Manager, Volunteering Programme Lead, or Volunteer Experience Manager.
 

Brand Management /Visual design

• Implementing the CTA brand guidelines and applying it in all external comms, including supporting staff to produce creative content

• Use Canva to produce compelling and engaging visual designs/comms assets that align with CTA’s brand personality to support content engagement.

Analytics and Reporting

• Track and analyse the performance of marketing and digital media campaigns and events using relevant metrics and optimise content accordingly

• Create monthly analytics to measure the effectiveness of digital media campaigns and share recommendations for improvements with Leadership group.

Management of External Communication Channels

• Responsibility for CTA’s primary channels of communication, both online and offline ensuring that they are consistently articulating the role and impact of CTA and promoting the wider value and impact of CT to stakeholders. This includes:

• Producing and editing CTA’s membership magazine Together, CTA UK newsletter and nation specific spotlight.

• Working with the Leadership team to ensure production of the magazine is cost neutral by supporting the sale of advertising space and securing sponsorship.

• Planning, writing, coordinating and editing content for CTA’s Blogs, email marketing and other forms of content.

• Working with the directorates to ensure that stakeholders including Department for Transport and other key Government departments are engaged and involved in sharing communication with the CT sector.

Events

• With support from the Leadership Group, plan and develop a yearly calendar of events.

• Manage all aspects of event logistics, including venue selection, catering, audio-visual equipment, transportation, and event materials.

• Contributing to a communications plan for events (where appropriate), including use of the organisation’s social media profiles and website.

• Implement the marketing and communications strategy for CTA UK events and take a leading role in planning and executing UK-wide events.

• Track agreed budgets for each event ensuring value for money and adherence to financial processes.

• Ensure the CRM system is used efficiently in the execution of events.

• Support the development and writing of Health & Safety risk assessments for all events.

• Design event collateral as needed, including liaising with our design agency when required

• Build systems and processes needed to effectively and professionally manage all our events.

• Ensure all event attendees are communicated with regularly and responsible for pro-actively promoting all events to encourage sign ups.

Coordinating Internal Communications

• Responsibility for implementing Marketing, Communications and Events internal guidance and procedures such as CTA’s social media policy, electronic communication policy and external communication signoff procedure.

Press and publicity

• Be the first point of contact for incoming media/press enquiries with responsibility for ensuring that enquires are dealt with by the appropriate member of staff.

• Co-ordinate with team members to produce relevant press releases about CTA’s projects and activities.

• Develop, maintain and grow a press and stakeholder contact list especially transport or community sector specialists and outlets.

Membership Engagement

• Gather stories and content from CTA members

• Connect with colleagues and other stakeholders and present these stories through CTA’s various channels of communications.

• Work with the membership team to improve and maintain a membership mailing list and increase member engagement with CTA’s communications.

• Innovate new ways to engage with our membership.

• Develop effective, engaging and inspiring content to support CTA to build and expand its current membership engaging with new audiences.

• Identify opportunities to make the CTA brand visible online through engagement with sector influencers, and collaborations with members’ accounts.

• Connect and manage relationships with members, CT operators, stakeholders, policy influencers and transport bodies on social media.

Website Management

• Responsible for updating the CTA website and implementing the overall digital presence, including coordinating with staff and external stakeholders to keep it current and up to date.

• Support the ongoing redevelopment of the website, including development of the membership area and integration with CTA IT systems and marketing channels.

Relationship management

• Manage the relationships with key external organisations relating to CTA’s marketing and communications including:

• Companies who produce marketing collateral and other print and design services - ensuring that both long term projects and the creation of new materials are carried out effectively.

• Working with Leadership Group to ensure the delivery of CTA’s twice annual membership publication and evaluation and renewal of the relationship at the end of each year.

Inbox Management

• Manage the CTA marketing inbox and events inbox, regularly checking and replying to incoming emails.

General organisational responsibilities

Values Be an enthusiastic advocate for CTA’s values.

Planning Contribute to the delivery of CTA’s strategy and operational plans. Contribute to service evaluation and development by listening to the feedback of members and trainers.

Reporting Ensure personal record-keeping and reporting is conducted consistently and to a high standard, including generating data for management reporting, saving resources and documents on SharePoint.

Participation Contribute to staff meetings, team meetings, and other meetings as required.

Resources Use the resources of the organisation effectively.

Governance Ensure our administration and customer service work remains compliant with relevant legislation, policies and good practice.

Person Specification: Marketing and Events Executive

Experience & Qualifications

Essential

Can demonstrate experience of planning, creating and delivering innovative marketing campaigns which include range of activities/events delivered within the campaign.

• Can demonstrate experience of planning, creating and delivering events.

• Can demonstrate extensive experience of establishing and maintaining positive relationships with a range of internal/external stakeholders

• Experience of managing different social media platforms and able to use digital channels to improve reach, efficiency and impact of campaigns/messages

• Experience in writing news releases, responding to media enquiries and developing and maintaining strong relationships with journalists and other media outlets both virtually and face to face.

• Experience of writing blogs and articles (print and online)

• Experience of managing digital advertising (including Google AdWords and Facebook Insights)

• Experience of managing website CMS, e-newsletter platforms and form building platforms (SurveyMonkey)

• Educated to degree level or equivalent experience that demonstrates ability

• Experience of analysing and interpreting data.

• Experience of using project management software.

Desirable

• Experience of working within a membership or voluntary sector environment.

• Experience of developing case studies or other qualitative data

• Experience of delivering UK Wide marketing and communications campaigns

Knowledge, Skills and Abilities

Essential

• Excellent verbal and written communication and copywriting skills, with first-rate attention to detail and ability to adapt to suit subject and audience

• Demonstrable knowledge of and advanced skills in Microsoft Office applications (Word, Outlook, PowerPoint, Excel)

• Knowledge of and skills in social media management, with a focus on increasing reach and engagement

• Strong communication skills and ability to work with colleagues across a range of skills and expertise, and to communicate effectively at senior level

• Ability to work on own initiative and organise, plan and manage projects simultaneously, and meet deadlines

• Ability to think strategically and creatively regarding the long-term development of an organisation’s marketing and communications work.

• Excellent graphic design skills.

• Excellent Video capturing and editing.

• Experience of working within a membership or voluntary sector environment.

• Experience of developing case studies or other qualitative data

• Experience of delivering UK Wide marketing and communications campaigns

Desirable

• Understanding and knowledge of the Community Transport Sector And/or the wider community/voluntary sector.

• Knowledge and understanding of using communications to build a membership base and maintain positive member relations.

Values and Behaviors

Essential

• A demonstrable commitment to our organisation’s values.

• A strong commitment to, and understanding of, the principles of equity, diversity and inclusion.

Job Title - Agency Decision Maker and Policy Lead

Pay - £52,939 per annum plus £750 per annum Homeworking Allowance and £3777 per annum London Weighting (if eligible)

Hours - Full Time - 35 Hours per week

Contract - Permanent

Location – Homebased in the UK with occasional travel for in person meetings and training

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. TACT invests all surplus income into staff, carers, and child development. This means that we have been able to establish expert in-house support services such as our TACT Health and Education Services and create TACT Connect, our ground-breaking scheme for care experienced young people and adults.  New staff will join us as we  embark on a journey to become a wholly trauma-informed organisation with the aim of increasing our effectiveness and improving outcomes for the children and young people in our care.

We pride ourselves on our flexible working opportunities, an extensive wellbeing programme and our benefits package, all curated to support a healthy work-life balance for all our staff. We will also invest in your learning, supporting you to grow and develop during your employment with TACT.  You will be encouraged to attend personal and professional development opportunities and will have access to learning and resources to empower you to advance your knowledge and skills.

We are currently the 4th Best Charity to work for and the 16th Best Mid-Sized Company in the UK according to The Best Companies criteria and our survey results have evidenced “outstanding” levels of engagement amongst staff in recent years. You can view our Best Companies summary video here.

Working directly to the CEO, this exciting new role at TACT will provide a varied and influential range of duties. The role will combine fostering Agency Decision Maker responsibilities with leading on policy and research review. The role will be responsible for exploring and collating policy and guidance on internal and external best practice, with a view to it informing best practice across TACT . The role will inform and guide the advancement of specialist services within TACT to enable excellent care to children, that is also responsive to the emerging needs of the sector.

Main Duties of the Agency Decision Maker and Policy Lead:

• Responsibility for decision making and approval of foster carer registration and renewals.
• Leading on compliance with regulatory requirements, requiring up to date knowledge of legislation, case law and policy development.
• Monitoring and guiding fostering panel performance and improvement.
• Responsibility for national and regional policy and research and coordination of the Policies and Procedures Board.

The Agency Decision Maker and Policy Lead will be:

• A registered and experienced senior social work manager with experience of the Decision Maker role.
• Knowledgeable of child protection and safeguarding regulations and current and developing legislation.
• Skilled in research / policy development and be able to draft policy documents and submissions.
• Confident in chairing and facilitating meetings and have the ability to influence and negotiate with a range of stakeholders at all levels of the organisation.
• An excellent time manager, administrator and communicator, with the ability to self organise and be an effective team member in a remote working organisation.
• Have a positive and flexible attitude to change and development, be able to generate and use creative and innovative techniques in developing and implementing new policies and practices.

TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus bank holidays (pro rata if part time).
• Flexible working arrangements (including compressed hours, flexibility around core hours, and volunteer days policy).
• Family-friendly policies.
• Homeworking ‘bundle’ including annual allowance of £750, IT equipment and a loan for home office set up.
• Stakeholder pension scheme (salary sacrifice) and life insurance from day one.
• Employee Assistance Programme (including free CBT counselling, remote GP appointments, physiotherapy, mental health support and second opinions).
• Fantastic professional learning and personal development opportunities.

The Agency Decision Maker and Policy Lead will be homebased within England, Scotland or Wales and will be required to travel occasionally for face-to-face meetings and training.

An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

• Closing Date: Wednesday 13th December 2023
• Interview Date: Tuesday 9th January 2024 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

TACT does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.