Engagement officer jobs in Birmingham, west midlands
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About the role
This is an exciting opportunity to help people across NCT feel informed, connected and part of something bigger.
As Communications and Engagement Officer, you’ll help plan and deliver clear, engaging and well-coordinated communications for our staff, volunteers and practitioners. You’ll support important organisational moments, bring stories of impact to life, and help make sure people across our community have the information they need, when they need it.
You’ll be joining NCT at a pivotal time, as we embed our refreshed brand, strengthen our internal communications and continue to grow our voice as the nation’s charity for pregnancy, birth and new parents.
Your role will include:
- Planning, coordinating and delivering engaging internal communications across our people communities: staff, volunteers and practitioners, making sure messages are clear, timely, accessible and aligned with NCT’s brand and tone of voice.
- Working with colleagues across NCT to share important updates, organisational priorities and key information in a way that feels human, useful and easy to understand.
- Supporting communications and engagement around major organisational moments andstrategic activity, including the AGM.
- Gathering, writing and editing stories, case studies and content that show the real impact of NCT’s work for parents, volunteers, practitioners and communities.
- Building positive relationships across teams, acting as a trusted communications partner and helping colleagues communicate well with their audiences.
- Using feedback, insight and engagement data to improve how we communicate, so our internal channels feel more connected, useful and responsive.
About you
- You're someone who is naturally curious about people, communications and how organisations work. You love understanding what matters to different audiences, asking questions, joining the dots and finding better ways to do things.
- You're proactive and don't wait to be told exactly what needs doing. You spot opportunities, identify gaps, suggest improvements and take ownership for making things happen. Whether you're helping shape a key organisational update, uncovering a powerful story, or improving a communications process, you're motivated by making a real difference.
- Alongside this, you'll be a thoughtful and organised communicator who enjoys turning information into clear, engaging content that helps people feel connected.
- You don't need to have worked in exactly this kind of role before, but you will bring strong writing skills, good judgement and the confidence to work with different people across an organisation. You'll be comfortable managing several pieces of work at once, building relationships and taking ownership for delivering high-quality work.
- Be a strong writer and editor, able to adapt your style for different audiences and channels.
- Have excellent planning and organisational skills, with the ability to manage deadlines and keep work moving.
- Be naturally curious, asking good questions and seeking to understand different perspectives before communicating.
- Take initiative, identify opportunities for improvement and feel comfortable suggesting new ideas.
- Be able to turn complex or detailed information into communications that feel clear, accessible and engaging.
- Build warm, collaborative relationships with colleagues and stakeholders across different teams.
- Bring strong attention to detail and a commitment to accuracy, accessibility and inclusive communication.
- Be comfortable using digital communication tools, content platforms or email systems, or willing to learn.
- Care about NCT's purpose and values, and want to help create welcoming, inclusive experiences for everyone in our community.
Our Benefits – What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth:
- 30 days annual leave (excluding Bank Holidays)
- Pension matched up to 5%
- Flexible working options to suite your lifestyle
- Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
- Cycle to work scheme to support sustainable commuting
- Life Assurance for peace of mind
- Free eye test for all staff, with further discounts
- Blue Light discount card
At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’re here to support you. Ready to make a difference? Apply now and be part of something truly special.
Registered Charity
101 - 500
We are the charity supporting people as they become parents. Here through pregnancy, birth, and early parenthood.
Thank you!
Resident Engagement Officer
Location: Home Based, covering theNorth East
Salary: £32,300 per annum plus £3,715 car allowance
Vacancy Type: Permanent, Full Time
It matters. So we’re bringing it closer to home.
Our customers have told us they want us to understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened.
That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
We need a Resident Engagement Officer, internally known as a Customer Engagement Officer, who is motivated by real community impact - someone who doesn’t just gather feedback, but turns it into meaningful change for customers and neighbourhoods.
This is your opportunity to work at the heart of our communities: building trusted relationships, amplifying customer voices, and helping shape the services we deliver every day.
What you’ll be doing
You’ll play a key role in making sure our customers feel heard, valued and able to influence decisions that affect the services we provide, their homes and communities.
In this role, you will:
- Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight
- Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups
- Turn customer feedback into clear, actionable insight that drives service improvements
- Support colleagues across the organisation to engage effectively and confidently with customers
- Coordinate and support customer panels, forums and scrutiny groups
- Capture, analyse and share feedback to influence decision-making at all levels
- Promote engagement opportunities using a variety of channels to maximise reach and inclusion
- Work collaboratively across teams to ensure customer voice leads to real, visible change
- Represent Stonewater within local communities, partnerships and events
- Ensure all engagement activity is inclusive, accessible and aligned with regulatory expectations
What you’ll bring
You’re someone who connects easily with people and genuinely cares about making a difference.
We’re looking for:
- Experience in customer engagement, community work, or customer service
- Strong communication skills, with the ability to engage a wide range of audiences
- A natural ability to build trust and rapport with customers and community groups
- Good organisational skills and attention to detail
- An understanding of housing services or a strong willingness to learn
- A clear commitment to equality, diversity and inclusion
- Confidence working independently while staying connected to a wider team
- IT confidence, including using digital tools to support engagement
Location and flexibility
This role is home based, but you’ll need to live in the North / East and be happy to travel across the region to connect with customers and communities in that particular locality.
Why join us?
At Stonewater, our customer promise is “We are proud to make things personal; if it matters to our customers, it matters to us.”
This is a chance to help shape services that truly reflect what customers need. If you’re motivated by customer impact and want to be part of an organisation that is committed to listening and improving, we’d love to hear from you.
Appointment to this role will be subject to a satisfactory references, a satisfactory DBS and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
