Enquiries Volunteer Roles in Home Based
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs.
Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care.
We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.
A bit about this role
Thousands of cats each year rely on the help of animal charities because they have been abandoned, they have strayed or because there has been a change in their owner’s circumstances. Becoming an administration volunteer is just one way you can help improve the lives of cats in your local community. Our admin volunteers help provide vital admin support to our volunteer groups and teams across Cats Protection. They help keep up to date records of the number of cats that have been rehomed, collate supporter details and send out newsletters. This could be the perfect volunteer role if you have administrative experience, a passion for cats, or both!
What can you expect to be doing?
- Recording relevant information related to your volunteer group
- Signposting enquiries to the relevant teams within Cats Protection
- Sending information to supporters, volunteers and to our National Cat Centre
- Distributing information leaflets if required
What are the benefits to you and the cats?
You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by providing valuable administrative support to your local volunteer group. You will also meet new people, make new friends and be part of a dedicated team of volunteers.
We’re looking for someone with
- Administrative and organisational skills
- Willingness to be part of a team
- Previous experience in office administration (would be an advantage)
Time expectation
Our administration volunteers usually spend 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
Support, guidance and keeping you safe
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Responsibilities:
- Execute a results-driven social media strategy;
- Develop and curate engaging content for social media platforms;
- Assist in the creation and editing of written, video, and photo content;
- Attend events and produce live social media content (as applicable);
- Maintain unified brand voice across different social media channels;
- Collaborate to create a social media calendar;
- Monitor social media channels for industry trends;
- Interact with users and respond to social media messages, inquiries, and comments;
- Review analytics and create reports on key metrics;
- Assist in the development and management of social media marketing and influencer marketing strategy.
Qualifications / Skills:
- Passion for women's human rights;
- Expertise with social media and proficiency with major social media platforms and social media management tools;
- Proficiency with editing tools/digital media formats;
- Ability to understand historical, current, and future trends in the digital content and social media space;
- Strong copywriting and copy editing skills;
- Top-notch oral and verbal communication skills;
- Impeccable time management skills with the ability to multitask;
- Detail-oriented approach with ability to work under pressure to meet deadlines.
Education and Experience Requirements:
- 2+ years experience with social campaigning, social media marketing or content development;
- 2+ years experience with donor campaign platforms;
- Direct experience using social media management tools;
- Experience with Microsoft Office (Excel, Outlook);
- Experience with Adobe Creative Cloud (Photoshop, Premier Pro) or equivalent digital media editing tools a plus.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Main purpose of job: The planning and coordination of our virtual event program.
Key tasks include:
· Plan, organise, and manage virtual events, including support group meetings, exercise classes, workshops, webinars and any other events. Please note that you will not be hosting sessions, but organising the team who will do so.
· Coordinate event logistics, such as scheduling, description, host, co-host and technical support arrangements.
· Use Trello as a project management tool to track event timelines, tasks, and deadlines.
· Serve as the primary point of contact for event-related inquiries and communications using our Events inbox.
· Evaluate event performance and collate feedback to add to our quote bank.
· Maintain confidentiality and follow charity policies and procedures.
· Undertake relevant training.
Key Objectives Include:
· To play a key role in ensuring the success and impact of our virtual events which help support people with different aspects of life with MCAS.
Qualifications and Skills:
· Previous experience in event coordination, preferably in a virtual or online setting preferred but not essential.
· Proficiency in using event management tools such as Trello, Ticket Tailor, and Zoom preferred but not essential. Training will be provided.
· Strong organisational and multi-tasking skills.
· Excellent communication and interpersonal skills, with the ability to collaborate effectively with staff members, volunteers, speakers and attendees.
· Detail-oriented mindset with a focus on delivering high-quality and engaging virtual events.
· Passion for supporting individuals with health-related challenges and a commitment to advancing the mission of Mast Cell Action.
Full training will be provided.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you a reliable, empathetic, tech-savvy individual with an eye for detail? Caudwell Children are looking for friendly and professional volunteers to help with our Service Delivery Department.
The Service Delivery Department is responsible for ensuring the beneficiaries of the charity receive high quality services. We offer services to children and support to families, including:
- Advice and signposting to local services (available to individuals anywhere in the UK),
- We accept applications for and (subject to a set of financial criteria) will contribute funding towards some specific therapies, provision of resources such as specialist wheelchairs, car seats, tricycles, sensory stimulating equipment and sports equipment
- We have specialist autism services and accept referrals to assess and diagnose autism in 4 to 11 year olds and provide information, workshops and advice to families with a child with autism
- We have an employment service for autistic young people up to age 25 years to support the transition into the digital skills workforce.
As a volunteer in our Service Delivery department, roles and responsibilities may include:
- Providing practical and emotional support to children and their families across the country
- Processing and completing applications for specialist equipment, therapies and treatment
- Data inputting onto our metro system
- Providing an information and signposting service
- Communication with other organisations via telephone and email
- Meeting and greeting visitors (including visitor sign in)
- Answering telephone/ email enquiries
- Monitoring our online chat service ensuring families receive the support that they need
We’re looking for somebody approachable, dedicated and responsible, with a good level of written and verbal communication, and telephone and computer literacy.
If you’re interested in gaining administration, communication and IT experience, and want to know that you’re helping the families of disabled children across the UK, please apply!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Overview:
As our Volunteer PR and Marketing Manager, you'll be at the forefront of our communication strategy, making a real difference through your skills and passion. This is an exciting opportunity for an experienced PR and marketing professional to bring creativity and enthusiasm to our organisation.
Responsibilities:
- Develop and implement comprehensive PR strategies to boost the organisation's reputation and visibility.
- Cultivate relationships with media outlets, journalists, and influencers to secure press coverage and interviews.
- Write captivating press releases, media pitches, and materials to convey key messages and announcements.
- Plan, execute, and evaluate marketing campaigns to promote events, programs, and fundraising initiatives.
- Coordinate with internal teams to ensure consistent messaging and branding across all marketing materials.
- Craft compelling content for press releases, blog posts, social media, newsletters, and other marketing collateral.
- Develop engaging visuals, videos, and graphics to support marketing campaigns and storytelling efforts.
- Oversee the organisation's digital marketing channels, including website, social media, email, and online advertising.
- Monitor performance metrics and analytics to measure the effectiveness of digital marketing efforts.
- Develop promotional strategies and materials to drive attendance and participation in organisational events and activities.
- Develop and enforce brand guidelines to maintain brand identity and reputation.
- Serve as the primary point of contact for media inquiries and interview requests.
- Prepare spokespeople and staff for media interactions, including message development and media training.
Qualifications:
- Bachelor's degree in public relations, marketing, communications, or a related field (preferred).
- Proven experience in public relations, marketing, or communications, with a focus on non-profit organisations or social causes.
- Excellent written and verbal communication skills, with the ability to craft compelling narratives and messages.
Benefits:
- Travel Costs and a mean will be provided.
- Opportunity to contribute to the growth and impact of a non-profit organisation.
- Gain valuable experience in PR, marketing, and communications in the non-profit sector.
- Develop and enhance skills in strategic planning, media relations, and brand management.
- Make a meaningful difference by raising awareness and support for important social causes.
At Children with Voices, we believe in the power of communication to change lives. Join us on this exciting journey! We cover transport costs and provide nourishing meals for our dedicated volunteers. Apply now to be part of our warm and welcoming family.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.
A bit about this role
At Cats Protection we passionately believe that neutering cats before they can breed is an essential part of cat ownership and without neutering the UK’s cat population would quickly get out of control. Our neutering team lead volunteers help spread positive neutering messages and make it easier for owners on low incomes to get their cats neutered. They help raise awareness of the benefits of neutering, promote our neutering schemes and lead and support a team of neutering volunteers.
What can you expect to be doing?
- Our neutering team lead volunteers support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported
- Promoting and sharing the benefits of Cats Protection’s neutering schemes
- Responding to neutering enquiries, from members of the public and the team of neutering volunteers, providing advice and guidance in line with Cats Protection policies
- Completing relevant neutering paperwork and distributing neutering vouchers
- Keeping electronic records, managing the group’s neutering budget, and utilising appropriate Cats Protection systems
- Keeping the branch committee updated on branch neutering activity and budget
- Ensuring cats and kittens are neutered in line with Cats Protection policies
A bit more information about this role and the team
What are the benefits to you and the cats?
You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by promoting our neutering scheme. You will also meet new people, make new friends and be part of a dedicated team of volunteers.
We’re looking for someone with
- Excellent interpersonal and communication skills
- Good record-keeping and administration skills
- Good organisational skills
- Basic IT skills to use Cats Protection systems - training and support can be provided
- Willingness to be part of a team
- The ability to bring out the best in others
Time expectation
Our neutering team leader volunteers usually spend between five to 10 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
Support, guidance and keeping you safe
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
A bit about this role
Unfortunately our feline friends can occasionally stray or get lost, which can be extremely distressing for their owners. Our lost and found volunteers are passionate about reuniting lost cats and bringing families back together. They help cats and their owners by advertising lost cats and providing support, advice and guidance to people searching for their cats.
What can you expect to be doing?
- Responding to enquiries from the public about lost and found cats
- Keeping up to date records of lost and founds cats
- Matching cats that are reported lost with those reported found
- Advertising lost and found cats
- Providing help and information to owners about their lost cats
What are the benefits to you and the cats?
You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping reunite lost cats with their owners. You will also meet new people, make new friends and be part of a dedicated team of volunteers.
We’re looking for someone with
- Interpersonal and communication skills
- Record keeping and administration skills
- Good IT skills
- Patience and the ability to deal with sensitive situations
- Willingness to be part of a team
Time expectation
Our lost and found volunteers usually spend between 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
Support, guidance and keeping you safe
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.
Thank you for joining us and sharing in this commitment and for everything you will do during your time with Cats Protection.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs.
Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care.
We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.
A bit about this role
Thousands of cats each year rely on the help of animal charities because they have been abandoned, they have strayed or because there has been a change in their owner’s circumstances. Becoming an administration volunteer is just one way you can help improve the lives of cats in your local community. Our admin volunteers help provide vital admin support to our volunteer groups and teams across Cats Protection. They help keep up to date records of the number of cats that have been rehomed, collate supporter details and send out newsletters. This could be the perfect volunteer role if you have administrative experience, a passion for cats, or both!
What can you expect to be doing?
- Recording relevant information related to your volunteer group
- Signposting enquiries to the relevant teams within Cats Protection
- Sending information to supporters, volunteers and to our National Cat Centre
- Distributing information leaflets if required
What are the benefits to you and the cats?
You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by providing valuable administrative support to your local volunteer group. You will also meet new people, make new friends and be part of a dedicated team of volunteers.
We’re looking for someone with
- Administrative and organisational skills
- Willingness to be part of a team
- Previous experience in office administration (would be an advantage)
Time expectation
Our administration volunteers usually spend 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
Support, guidance and keeping you safe
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About the Role
Headway UK are seeking a passionate and dedicated volunteer to join our team as a Fundraising Administrator. As a volunteer Fundraising administrator, you will play a vital role in supporting the fundraising team look after our supporters who raise funds for our work. Your contributions will directly impact the lives of the individuals we support, empowering them to live fulfilling lives after brain injury.
Responsibilities
- Processing and posting fundraising materials
- Maintain accurate records and documentation of supporters through our database
- Writing thank you letters to acknowledge donations
- Taking telephone enquiries and donations
- General administration duties as and when required
Skills and experience
- Excellent communication and interpersonal skills
- Strong relationship-building abilities
- Ability to work independently and as part of a team
- Proficient in Microsoft 365 (Office) suite
Benefits
- The opportunity to make a real difference to those who use our services
- Gain valuable experience in fundraising
- Contribute to a supportive and rewarding work environment
- Expand your professional network and enhance your career prospects
Commitment
7 hours a week (ideally). If you can commit more or less time, please do still contact us.
About Headway - the brain injury association
Headway - the brain injury association is a leading charity supporting brain injury survivors in the UK. We provide a wide range of services, including information and advice, rehabilitation, advocacy, and research.
Additional information
We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We encourage applications from people of all backgrounds, regardless of their race, ethnicity, gender, sexual orientation, religion, or disability.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our retail shops are the face of our charity on the high-street and in local communities. As a Customer Support Volunteer you will provide a first class customer service experience, ensuring customers find everything they need during their visit.
Our amazing team of vibrant & diverse volunteers helps us run our retail shops, raising money for vulnerable children, young people and families across the UK.
It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.
Volunteer role
Customer Support Volunteer
Volunteer manager
Store Manager
Where you will be based
Shop
Location:
Unit 6, Riverside Retail Park, Warrington, Cheshire, WA1 2GZ, United Kingdom
Minimum age: 14
Why we want you
Our customer support volunteers provide a first class customer service experience, ensuring customers find everything they need during their visit.
What you will be doing
- You may choose to do some or all of these tasks - working on the till, helping customers with enquiries, meeting and greeting customers, covering changing rooms.
- Maintain a high level of customer service
- Work with other volunteers to have a good knowledge of areas of stock and support customers with general questions and queries
- Process sales on the till
- Supporting customers with donations and gift aid
- Support the implementation of seasonal campaigns and promotional activities in-line with the stores marketing activity plan
- Ensuring the store remains clean and tidy
- Ensure all health and safety policies and procedures are adhered to
- Ensure all security procedures are adhered to
The skills you need
- Friendly and helpful
- Happy to be part of an amazing team of staff and volunteers
- Enthusiastic about the work of Barnardo’s
- Excellent customer service skills
- Good verbal communication skills and able to engage positively with customers
- Willingness to learn basic IT skills, for tasks such as working on the till
- Problem-solving abilities to help resolve queries and issues
- Ability to work independently, as part of a team and use your initiative
What's in it for you
- Volunteer in a fast paced and diverse environment
- Have fun and meet new people
- Develop skills for your CV including confidence, teamwork and problem solving
- Make a difference to the lives of children, young people and their families
- Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
- Full training and experience of working in retail as a volunteer
Location:
Unit 4, Scunthorpe Retail Park, Holyrood Drive, Scunthorpe, Lincolnshire, DN15 8NN, United Kingdom
Please note, this SS is opening soon.
Minimu age: 14 years
Disclaimer
We look to recruit a diverse range of volunteers. If your skills don't fit the above, please do not let this put you off as we are able to be flexible with most of our roles. If you are unable to apply online through the link on this page, please visit your local store for a paper application form or contact the Barnardo's Volunteering Team via our website.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Admin Volunteer (Legacy & In-memory Fundraising)
Role summary
Are you looking to use your admin skills to make a difference? You’ll provide admin support to our Legacy & In-memory Fundraising team to ensure that our supporters receive exceptional supporter care.
About the team
The Legacy team, comprised of 4 staff members, sits within our High Value Partnerships division, alongside Philanthropy, Trusts and Foundations, Corporate Partnerships and Business Development.
Legacy gifts are a vital source of unrestricted income, and we are targeting significant growth. The legacy team are responsible for raising awareness of legacy & in-memory giving to acquire new supporters, stewardship existing supporters as well as the legacy administration of all legacy gifts left to Shelter and Shelter Scotland.
- Suggested involvement: Approximately 2 days per week between the hours of 9am – 5pm. We can be flexible around your commitments. We suggest joining us for a minimum of 6 months.
- Location: Either home-based or in your local Shelter building.
- Supervised by: Senior Legacy & In-Memory Executive
Main tasks
- Support with responding to legacy and in-memory enquiries by phone and post and manage the correspondence in the legacies email inbox.
- Ensure tailored thank you letters and communications are sent to our supporters, helping them feel thanked, valued and informed on our work.
- Thank online in-memory donations through Just Giving, MuchLoved and other ad hoc in-memory giving platforms.
- Sharing information about our free will writing service with our supporters and referring them our free will writing partner, the National Free Wills Network.
- Utilise the supporter database, Microsoft Dynamics 365, to ensure supporter records and legacy stage journeys are kept up-to-date.
Skills and Experiences Required
- Passionate about joining the fight for home.
- Ability to use Microsoft Office applications such as Word, Excel, PowerPoint, email and internet.
- Comfortable with using supporter databases, Microsoft Dynamics 365, or similar.
- Excellent communication and listening skills.
- Proactive and well organised.
- Willingness to follow Shelter’s policies including Volunteering, Data Protection, Confidentiality and Equality & Diversity.
Why volunteer with Shelter?
A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now. Together with individuals, in communities and across society, we will lead the way for a safe home for all. But we need your help to do it.
Benefits of volunteering with Shelter
- Join our fight against bad housing and homelessness and become a force for change!
- Build your confidence and develop transferable skills and experience.
- Meet new people and be part of a great team.
Induction, learning and development
To enable you to take part in this opportunity we will:
- Provide you with a Volunteer Handbook and relevant information/policies.
- Provide an induction into the role.
- Refund any out-of-pocket expenses in line with Shelter’s volunteer expenses policy.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
A bit about this role
Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. Life in a rescue environment is never ideal for any cat compared to a loving home. Our Cat Adoption Team Leaders support cat homing and as part of this they may lead a team of volunteer home visitors who collectively play an important part in matching our feline friends with their new families. Our Cat Adoption Team Leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.
What can you expect to be doing?
- Acting as the main point of contact within the branch for cat adoption enquiries via email / telephone and social media
- Supporting the adoption process through either homefinder questionnaires or a small team of home visitors
- Liaising closely with other branch volunteers to ensure information on cats being helped is correct and up to date
- Following up on any post-adoption queries
- Play an active part in the branch committee, being part of the branch team leading on cat adoption information and updates
- Collaborating with the Cat Welfare Team Leader to ensure the highest standards of cat care are applied in line with Cats Protection policy and procedures
A bit more information about this role and the team
What are the benefits to you and the cats?
You will make a significant contribution to improving the lives of cats and kittens by leading and supporting a wider team of volunteers in cat adoption roles. You will develop new skills, expand your knowledge and you will also meet new people, make new friends and be part of a dedicated team of volunteers.
We’re looking for someone with
- Good knowledge of cats and cat welfare
- An appreciation of suitable homing environments
- Excellent interpersonal and communication skills
- Good record keeping and administration skills
- Basic IT skills to use Cats Protection systems - training and support can be provided
- Patience and the ability to handle sensitive situations with objectivity and pragmatism
- Willingness to be part of a team
- A positive, open approach with the ability to bring out the best in others
- Committee volunteers need to be aged 18+
Time expectation
The Cat Adoption Team Leader role is vital within our busy volunteer branches and centres. Our current volunteers spend around 10 to 12 hours per week in this flexible role, which can be shared by more than one volunteer if required.
Support, guidance and keeping you safe
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our retail shops are the face of our charity on the high-street and in local communities. As a Customer Support Volunteer you will provide a first class customer service experience, ensuring customers find everything they need during their visit.
Our amazing team of vibrant & diverse volunteers helps us run our retail shops, raising money for vulnerable children, young people and families across the UK.
It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.
Volunteer role
Customer Support Volunteer
Volunteer manager
Store Manager
Where you will be based
Shop
Location:
Unit 12, Dragonville Retail Park, Durham, Durham, DH1 2WP, United Kingdom
Minimum age: 14
Why we want you
Our customer support volunteers provide a first class customer service experience, ensuring customers find everything they need during their visit.
What you will be doing
- You may choose to do some or all of these tasks - working on the till, helping customers with enquiries, meeting and greeting customers, covering changing rooms.
- Maintain a high level of customer service
- Work with other volunteers to have a good knowledge of areas of stock and support customers with general questions and queries
- Process sales on the till
- Supporting customers with donations and gift aid
- Support the implementation of seasonal campaigns and promotional activities in-line with the stores marketing activity plan
- Ensuring the store remains clean and tidy
- Ensure all health and safety policies and procedures are adhered to
- Ensure all security procedures are adhered to
The skills you need
- Friendly and helpful
- Happy to be part of an amazing team of staff and volunteers
- Enthusiastic about the work of Barnardo’s
- Excellent customer service skills
- Good verbal communication skills and able to engage positively with customers
- Willingness to learn basic IT skills, for tasks such as working on the till
- Problem-solving abilities to help resolve queries and issues
- Ability to work independently, as part of a team and use your initiative
What's in it for you
- Volunteer in a fast paced and diverse environment
- Have fun and meet new people
- Develop skills for your CV including confidence, teamwork and problem solving
- Make a difference to the lives of children, young people and their families
- Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
- Full training and experience of working in retail as a volunteer
Location:
Unit 4, Scunthorpe Retail Park, Holyrood Drive, Scunthorpe, Lincolnshire, DN15 8NN, United Kingdom
Please note, this SS is opening soon.
Minimu age: 14 years
Disclaimer
We look to recruit a diverse range of volunteers. If your skills don't fit the above, please do not let this put you off as we are able to be flexible with most of our roles. If you are unable to apply online through the link on this page, please visit your local store for a paper application form or contact the Barnardo's Volunteering Team via our website.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As part of our strategic priorities, RollaDome All Skate is currently seeking, detail-oriented, reliable, friendly Clubs Administrator to join our growing team. You will be expected to deliver a high-quality experience to our members and visitors in a friendly yet professional manner at all times.
Front of House:
· Meet and greet members, visitors to the Clubs and attend to their requirements as needed.
· Deal with all general membership enquiries, including booking issues, registration information and bookings.
· Set up and administer all club related activities on time booking sheet to include medical information, equipment sizes, all club bookings and event planning.
· Keep members informed in relation to any rescheduling, delays, or changes to planed club events and activities.
· Ensure club times are adhered to.
· Ensure members are informed of club and organisation events.
· Ensure reception desk is always manned, during club and event sessions.
· Work with the head Coach/Operations Director, the Business Manager and CEO to organise all groups/outings that are being hosted by RollaDome and prepare team and facility for these events.
· Ensure relevant signage is always displayed.
· Print and place signs where required for both in house team and members, along with visitors.
· Inform members of grading outcomes and grading dates and times.
· Ensure correct equipment is on site to meet the neds of all participants
· Ensure correct registers, and booking information is to hand during every club session.
· Collate weekly feedback from skaters and guardians.
· Ensure that all equipment is collected daily and stored accordingly.
Coordination and Administration:
· Opening and closing of all clubs
· Ensure Administration of the Booking System to ensure a seamless process for members.
· Ensuring all administrative requirements are in place in advance of all clubs/events
· Ensure all administrative tasks are completed when the members have completed their term and grading
General Administration:
· Opening and closing of premises as required.
· Ensure adequate supply of equipment.
· Any new projects as assigned by management
Health & Safety:
· Report any incidents in respect of members and/or guests and any faults in respect of the building, car park, hall to the Head Coach.
· Ensure all incidents/accidents are recorded in the Incident Report Book.
· Ensure First Aid boxes are full stocked and is in situ and visible at all times.
PERSON SPECIFICATION:
· ·Working knowledge of sports, children and young people.
· ·Experience working with excel and word
· ·Ability to multitask and work efficiently under pressure in a fast paced environment.
· ·Ability to prioritise workload as the need arises.
· ·Open and warm with excellent communication and interpersonal skills.
· ·Organised, with excellent attention to detail.
· ·Flexible and able to work as part of a team and individually.
· Exceptional customer service skills.
· IT skills
The client requests no contact from agencies or media sales.
A crucial role in supporting the operational functions of a unique wildlife rescue and rehabilitation charity. Requires a detail-oriented person with excellent organisational and communication skills, as well as a passion for wildlife.
Are you passionate about wildlife? Are you looking for a purpose-driven role where you can make a real difference? Do you have strong administration, communication and organisational skills that you could use to help a great cause?
Swan Lifeline is the oldest registered charity devoted entirely to the care of sick and injured swans in the Thames Valley and surrounding areas, and has cared for over 30,000 sick and injured swans. Our aims are to RESCUE, REHABILITATE and RELEASE injured birds, providing shelter and treatment for up to 180 at a time, returning them to the wild as soon as possible.
What are we looking for?
· Proven experience in administrative support roles.
· Excellent organisational and verbal and written communication skills.
· Self-starter, able to use initiative and manage own time / projects.
· Ability to multitask, prioritise tasks, and meet deadlines.
· Flexibility and adaptability to changing priorities and responsibilities.
· Team player, good interpersonal skills for diverse group of people.
· Passion for the mission and values of our organisation.
· Strong attention to detail, reliable and able to maintain confidentiality.
· Ability to represent the high standards of SLL working with the local community.
· Good IT skills, eg: digital filing, data protection safeguarding awareness. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
· Calm under pressure.
Skills
· Office and Administration Management
· General / operations management
· Volunteer management
· Data protection / GDPR
· Health & safety
· Safeguarding
Key Responsibilities
1. General Administrative Support:
· Taking rescue calls and dispatching rescuers
· Managing general public enquiries
· Volunteer scheduling – via a rota
· Managing vehicle records, booking MOT’s, Insurance.
· Managing rescue statistics.
· Maintaining and improving (eg: digitise) office systems (eg: filing).
2. Programme Support:
· Scheduling outreach sessions and liaising with external community groups.
· Assist in booking other individuals (eg: work experience) and groups (eg: schools) for visits to Swan Lifeline and build calendar of events.
3. Financial and Fundraising Administration:
· Assist with basic financial tasks eg: invoices, and expenses.
· Helping Fundraiser Manager with Grants admin.
· Ordering food and supplies.
4. Communication and Outreach Administration:
· Volunteer outreach and feedback.
Interviews are informal and in person or on Zoom.
What difference will you make?
Without managing our office and administration efficiently we will have significantly less time and resources to support swans who desperately need our help and face an uncertain future as a result of the Nature emergency and Avian flu. The work you do to ensure our administration is efficient and effective will really help us continue to sustain Swan Lifeline for the future.