Evaluation and impact research manager jobs

What is the overall purpose of the role?

At Youth Action Alliance, our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea, enabling them to increase their resilience and skills in the present and promote their ambitions for the future.

We are ambitious to grow, to continue supporting more young people and influence positive change. To achieve this, we are seeking to appoint a Lead Worker for the Irish Traveller cohort to develop and deliver an innovative and progressive project in a safe, industrious, and supportive environment, working primarily with this community.

The role will cover Lead and Support Worker positions across the following projects :

Irish Traveller young people (Travellers project Lead) 11-19 years old, including;

●       Weekly workshop/sessions 

● Targeted mentoring and support - helping them to stay in education, enrol in college, seek work opportunities, and access additional support services.

● Off-site holiday activities

●       Outreach, detached work and networking

Please note, work may extend to ages 8–21, subject to funding.

Staying Connected project (Associate Lead) -young people 11-19 years old, including;

● Targeted one-to-one mentoring and support via face-to-face, online or via phone

●       Direct liaison and programme planning and development Staying Connected Project Lead

● Group support delivery

● Personal action plans, including progressive pathways

● Off-site holiday activities

●       Outreach, detached work and networking

Key Responsibilities

Programme Leadership & Delivery

• Plan and deliver an innovative, progressive programme of activities, developed in collaboration with young people and colleagues.
• Create safe, supportive spaces that foster personal and social development.
• Deliver 1 to1 and group support sessions through a variety of methods (in-person, phone, digital), providing advice, guidance, mentoring, and signposting to other services.
• Organise trips, workshops, and positive activities in line with the project delivery plan.

Project & Partnership Management

• Lead the day-to-day operational and administrative management of the project.
• Develop and manage partnerships with schools, local agencies, and trusted community stakeholders.
• Represent YAA at borough, London-wide, and partnership meetings to champion Traveller young people’s voices.
• Manage project budgets, expenditure records, and ensure assets and equipment are safeguarded.
• Supervise project staff, support workers, and facilitators, ensuring high-quality delivery and compliance with YAA standards.

Monitoring, Evaluation & Reporting

• Record attendance, case notes, and data consistently and accurately in the online database.
• Capture and share the impact of young people’s journeys through case studies, feedback, quotes, photos, and video.
• Produce monthly, quarterly, and annual performance reports for senior management and the Board of Trustees.
• Contribute to fundraising efforts by demonstrating impact and supporting applications to secure sustainable funding.

This job description cannot cover every task that may arise within the post at various times, and the post-holder will be expected to carry out other duties from time to time, which is broadly consistent with those in this document. This job description does not form part of the contract of employment.

This is a unique opportunity which merges two roles with the aim to uphold the standards of the organisations and create more access and opprotunities for young people across our services.

Person Specification

Essential Skills & Experience

• A minimum Level 3 Youth Work qualification (or equivalent).
• Strong experience working with young people, ideally including the Traveller community.
• Skilled at building positive, trusting relationships with young people, families, and partners.
• Excellent organisational skills, able to manage multiple priorities and deadlines effectively.
• Confident communicator with strong literacy, report-writing, and presentation skills.
• Competent in MS Office (Word, Excel) and database systems for recording and reporting.
• A strong commitment to equity, inclusion, and safeguarding.

Desirable

• Experience within the charity, voluntary, or community sector.
• Understanding of the specific challenges facing Irish Traveller young people.
• Track record of partnership working and external stakeholder engagement.

ALDER HEY CHILDREN'S CHARITY 

Job title: Bid Writer 
Salary: £31,125 - £39,826 

Hours: 37.5 hours per week 
Location: Alder Hey Children's Charity (based within the hospital), Liverpool. Hybrid working available. 

About us 

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year. 

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting-edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward. 

About this role 

This is an exciting opportunity to join our growing Philanthropy Team in a brand-new role that will play a key part in securing transformational funding for Alder Hey Children's Charity. 

As Bid Writer, you will lead on the development of compelling, high-quality funding applications to large-scale national grant programmes and, over time, statutory funding bodies. Collaborating across the Charity and the hospital, you will translate complex clinical, research and capital projects into persuasive, evidence-led cases for support that inspire investment in the future of children's healthcare. 

This is a varied and rewarding role for someone who enjoys writing, research and building relationships with a wide range of stakeholders. You'll bring together ideas, evidence and expertise to shape ambitious projects into funder-ready proposals with the potential to make a lasting difference for children and families. 

We're looking for an excellent communicator with outstanding writing skills, exceptional attention to detail and the ability to manage multiple priorities. Whether you're an experienced bid writer or bring transferable experience developing funding proposals, this is an opportunity to make a real impact as part of an ambitious and growing fundraising team. 

Key responsibilities will include: 

Bid Development & Writing 

• Lead the development and writing of high-quality funding applications to national grant programmes and, over time, statutory funding opportunities. 

• Produce compelling, tailored funding applications that clearly demonstrate need, impact and outcomes. 

• Manage a varied pipeline of funding applications, ensuring multiple deadlines are delivered to a consistently high standard. 

Research & Opportunity Development 

• Research and identify new funding opportunities that align with the Charity's strategic priorities. 

• Develop and maintain a proactive pipeline of opportunities, working closely with colleagues across the Charity. 

Collaboration & Project Development 

• Work with clinicians and charity colleagues to gather information and develop strong funding propositions. 

• Translate complex clinical and technical information into accessible, engaging and persuasive cases for support. 

Quality & Continuous Improvement 

• Ensure applications meet funder guidance and eligibility criteria

• Maintain accurate records of applications and outcomes using the charity CRM. 

• Contribute to the continuous improvement of bid writing processes, templates and resources across the team. 

Please see the attached Job Description and Person Specification for more information. 

Our Values 

At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families. 

Courage 

We try new things, take risks and innovate. We speak up, take accountability and act with responsibility. 

Together 

We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues. 

Passion 

We are passionate about what we do and inspire others. 

Magic 

We are creative, fun and child-led, creating special moments and going the extra mile. 

Additional Information 

In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance. 

This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs. 

Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults. 

The post holder will be required to complete an enhanced DBS disclosure check. 

How to apply 

You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions: 

• How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

• Why do you want to work for Alder Hey? 

Additional information is included within the Job Description and Person Specification.

Closing date: Tuesday 1st September 2026, 12pm  

Initial screening interviews will be held via Teams on 8th September 2026  

Second stage interviews will be held in person at Alder Hey on Monday 14th September 2026 

Marketing & PR Manager

About the role

This is a senior role working across the whole Charity, tasked with growing public awareness and support for Clatterbridge Cancer Charity. Leading on marketing, PR, brand and design, this role will manage relations with media, stakeholders, supporters and the wider public, creating and delivering engaging campaigns, generating support for the Charity, demonstrating impact and increasing income generation.

This is an exciting time to join the Charity as it moves to the next stage in its growth. As part of a busy and ambitious team, this role would suit an experienced, proactive and creative individual with a talent for storytelling and a knowledge of data-driven marketing.

You’ll have strong commercial knowledge, with the ability to apply this to the charity sector; adding value to our existing fundraising activities and impact reporting.   

Key responsibilities include:

· Create and deliver a comprehensive marketing & public relations strategy for the Charity to increase levels of awareness, reaching and engaging audiences.

· Build brand awareness, promote income generation and communicate activities and impact.

· Identify, create and maximise media, PR and marketing opportunities for the Charity to achieve strong positive coverage in print, broadcast and online media.

· Utilise the full mix of communications and marketing tools, including media and public relations, internal communications, brand marketing, advertising, campaigns, direct marketing, digital and social media and production of materials.

· Lead and give strategic marketing direction to the Charity team, taking responsibility for all marketing activities within the Charity to ensure consistent messaging.

· Identify and develop key relationships with journalists and influencers across a broad

range of media.

· Lead, manage and plan key Charity marketing and communications initiatives such as the annual Glow Green Night Walk and annual ball.

· Be responsible for brand management, ensuring consistency across all internal and external communications and adherence to brand and corporate identity guidelines.

· Oversee the design, production and dissemination of marketing and communications collateral as required, including annual reports and impact statements.

· Oversee the design and production of all printed materials for Charity events to ensure consistency of brand and messaging.

· Identify and manage outside agencies where necessary to add value to the role and produce, for example, video and photographic content.

· Report to the Chief Executive on impact and coverage.

· Manage crisis communications if necessary.

· Liaise with the Communications team of The Clatterbridge Cancer Charity NHS Foundation Trust to provide a joined-up comms and PR strategy for joint ventures.

· Manage staff within the Marketing and Individual Giving team.

About the Charity

Clatterbridge Cancer Charity is an independent charity, dedicated to supporting patients and research at The Clatterbridge Cancer Centre - one of the UK’s leading cancer hospitals.

It’s thanks to our supporters that we can achieve so much for people with cancer across Merseyside and Cheshire, which may not be possible through NHS funding alone.

This includes funding life-saving research to shape cancer care for generations to come, investing in leading technology that drives better outcomes for people with cancer, enhancing the patient environment to support health and wellbeing and enabling innovations in care for every patient, every day.

Hours: 37.5 hours per week

Location: Hybrid working with base office at The Spine Building, Paddington Village, Liverpool L7 3FA

Closing Date: 11 September 2026

Interview Date: 24 September 2026
Flexible / hybrid working available

Earliest Start Date: 1st December 2026

About the Role

We are looking for a Chief Operations Officer to lead the operations team, join the management team and support the CEO. Your priorities will be to oversee all fundraising, including campaigns, major donors and grant applications. You will oversee the HR of the organisation, including recruitment and disciplinaries. In partnership with the CEO and finance officer you will be jointly responsible for finance within the organisation. You will manage the facilities manager and administrator, ensuring that processes are followed appropriately and the building is maintained in good condition, ensuring we fulfil all legal requirements.

About You

You will be a senior manager who has energy and drive as well as sound judgement. On top of a strong track record in an operational position, you will have the breadth of experience to lead HR and systems, finance, monitoring and evaluation and fundraising. You will have experience in fundraising and funder management and be able to lead on making funding applications and reporting to funders. You will be a clear, analytical thinker who will strengthen the leadership of our charity. You will be an excellent manager of people. Finally, you will be excited about working in an organisation with a unique mission that strives to make a difference in the lives of some of the most disadvantaged young people in London.

This is an exciting opportunity to join Cause4’s Development Team as a Development Manager, supporting a varied portfolio of charities and social purpose organisations with fundraising, strategy and organisational development.

This opportunity provides a fantastic opportunity for someone to work as part of a passionate and hard working team to hone their consultancy skills to fast track into more senior positions within the organisation.

The role offers the chance to work across multiple sectors including arts, heritage, education, health, sport and community organisations, helping clients to develop fundraising strategies, secure funding and build sustainable income streams. Alongside client work, you will play an active role within the wider Cause4 Development Team, contributing to research, organisational planning, training delivery and business development activity.

This position offers broad exposure across a wide range of organisations, fundraising disciplines and consultancy projects, making it an excellent opportunity for someone looking to accelerate their career within the charity or consultancy sectors.

THE OPPORTUNITY WHO THIS ROLE MAY SUIT

• This role could particularly suit: Someone looking to step into their first consultancy or Development Manager role.
• A fundraiser wanting broader experience across multiple organisations and income streams. Someone currently working in the charity, arts, education or cultural sectors looking to transition into consultancy.
• An ambitious individual seeking a fast-paced role with clear progression and development opportunities.
• An existing manager looking to build their consultancy skills to fast track into more senior positions in the sector.

MAIN RESPONSIBILITIES

Fundraising & Client Support

• Supporting a portfolio of clients with fundraising strategy development and delivery.
• Writing compelling funding applications, Cases for Support and donor-facing materials.
• Supporting funding approaches to Trusts & Foundations, statutory funders, corporates and individual donors.
• Conducting research into prospective funders, partners and opportunities.
• Supporting the development and delivery of fundraising events and engagement activities. Building positive relationships with clients, funders and wider stakeholders.
• Supporting the delivery of fundraising training and wider Cause4 programmes.

Research & Consultancy

• Producing high-quality research, reports and briefing papers.
• Supporting the development of programme ideas, evaluation frameworks and measurable outcomes.
• Contributing strategic thinking to fundraising campaigns and organisational development projects.
• Supporting wider consultancy and innovation work across the organisation.

Team & Organisational Development

• Contributing to Cause4’s business development and growth activity.
• Sharing knowledge, expertise and fundraising insight across the team.
• Supporting the wider strategic and operational needs of the organisation.

PERSON SPECIFICATION

Cause4 is a fast-paced consultancy environment offering significant opportunities for learning and career development.

Skills & Experience

We are particularly interested in candidates who are ambitious, adaptable and keen to grow within a consultancy environment. You may already have experience in fundraising, charity operations, programme delivery, arts administration, partnerships, research or strategy work.

We are looking for:

• Strong written communication skills and the ability to produce compelling, engaging and high-quality written material.
• Strong research and analytical skills with excellent attention to detail.
• Ability to interpret and synthesise large and complex amounts of information and data from a range of sources.
• Experience within a charity, fundraising, arts, education or consultancy environment.
• An interest in fundraising, philanthropy and organisational development.
• The ability to manage multiple priorities and deadlines effectively.
• Confidence working with a range of stakeholders and building professional relationships.
• Strategic thinking, creative and problem-solving skills. Strong organisational and coordination skills.
• Confidence using Microsoft Office applications including Word, Excel and PowerPoint.
• Experience using online platforms such as Zoom or Teams.
• Alignment with our company values.

Experience across fundraising or income generation is desirable, but we are equally interested in candidates with strong transferable skills and the ambition to develop into a client-facing consultancy role.

HOW TO APPLY

Please send your CV together with either: a Cover Letter (maximum two pages), or a Cover Video (maximum three minutes) to Ben Wilson, Director of Development and Enterprise.

The deadline for applying is 5pm on Tuesday 1 September 2026.

Please also include a completed Equal Opportunities Form downloadable from the Cause4 website.

Overview

The role will provide high-quality administrative, systems, and research support to the Quality Team, enabling consistent quality assurance across the grant-making cycle. The postholder will administer and improve the team’s Salesforce processes and data standards, coordinate key workflows and information management, support the Director of Quality, Quality Assurance Specialist and Impact (MEAL) Coordinator with scheduling and documentation, and deliver defined research tasks and short projects (e.g., into quality assurance approaches, MEAL frameworks, tools and best practice) to strengthen the team’s work.

Key internal relationships: Director of Quality; Quality Assurance Specialist; Impact (MEAL) Specialist; Regional Directors, Programme Managers and Project Officers; ICPO; Finance; Data/Systems owners.

Key Responsibilities

Salesforce administration and systems support

• Administer the Quality/Projects components of Salesforce (and associated tools), including user support, data standards, fields/picklists, basic configuration tasks within delegated permissions, and documentation of processes.
• Maintain data quality rules and routines (validation, required fields, definitions, and guidance) and run regular data quality checks, working with colleagues to resolve issues.
• Produce and maintain reports/dashboards for the Quality Team (e.g., pipeline status, stage-gate progress, approvals, conditions, timeliness, data completeness, and quality metrics).
• Log, triage, and coordinate Salesforce improvement requests, liaising with system owners/IT and supporting user testing and roll-out of updates.
• Create and maintain user guidance (how-to notes, short training materials) to support consistent use of Salesforce and associated quality workflows

Administrative support to the Quality Director and team coordination

• Support the Quality Assurance and Impact (MEAL) Specialists with planning timetables, collating papers, maintaining decision/action logs, and following up actions with stakeholders.
• Prepare and format documents to agreed standards (templates, document control, version control) and maintain an audit-ready filing system in SharePoint (or equivalent).

·Coordinate team processes, including shared calendars, team meetings, process documentation, and communications that help the Quality Team operate consistently.

Research and special projects (Quality assurance, MEAL and learning)

• Undertake defined research tasks to support the Quality Team’s priorities (e.g., QA approaches in grant-making, MEAL frameworks and tools, file review methodologies, sampling approaches, learning loops, and good practice in documentation and audit trails).
• Produce short research summaries/briefings with practical recommendations for the Director of Quality and Specialists, including options, pros/cons, and implications for Barnabas processes.
• Support discreet improvement projects (e.g., updating templates/checklists, improving guidance, piloting a new dashboard or QA tool) and track actions to implementation.

·Maintain a small library of standards, templates, guidance, and reference materials (including MEAL and QA resources) for the team.

Pre-Committee Proposal Scrutiny

·Formal review of all project proposals before submission to the projects subcommittee to improve quality by ensuring:

oProposals are internally consistent;

oProposed solutions credibly meet the identified needs;

oThe response is proportionate and broadly consistent with other Barnabas Aid projects of a similar nature;

oBeneficiary selection is conducted appropriately and can be justified;

oThe proposal is strategically aligned, represents good value-for-money and meets all of Barnabas Aid’s project policies;

oRelevant harms have been considered and mitigated;

oA proportionate M&E approach is in place;

oPrudent but pragmatic financial arrangements (e.g. split into tranches, use of intermediaries) are adopted and justified.

·In conjunction with regional teams, undertake light editing of proposals to improve clarity and correct inconsistencies and typographical errors.

·Document checks to ensure all due diligence activities have been conducted before proposal is put to the subcommittee.

Post-Committee Follow-up

·Track actions provided by committee to ensure projects fully implement committee decisions (e.g. splitting into tranches, reporting requirements, risk management, etc)

·Draft, for regional team’s approval, project approval/project rejection letters to partners, including all relevant provisions for management of the grants.

Compliance, confidentiality, and continuous improvement

• Handle sensitive information responsibly, ensuring appropriate confidentiality, data protection, and information security practices are applied.

·Support the Quality Team to evidence required checks and maintain consistent records across systems and files, raising risks or gaps as appropriate.

Other duties

The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.

Person Requirement

Essential

·Bible-believing follower of Jesus: Demonstrates a personal commitment to discipleship and growing in faith. In good standing with their Church, actively

participating in its life and community. Committed to affirming and signing Barnabas Aid’s Statement of Faith.

·Educated to degree-level or equivalent, with strong administrative and systems experience.

·Evidence of continuous professional development relevant to administration, data/systems, quality, research, MEAL, or project/grants work

·Experience in a busy administrative role, supporting multiple stakeholders, scheduling meetings, and coordinating actions to deadlines.

·Experience administering or providing ‘super-user’ support for a CRM/database (preferably Salesforce), including maintaining data standards and producing reports/dashboards.

·Experience with document control and shared filing systems (e.g SharePoint), including version control and maintaining audit-ready records.

·Experience undertaking structured research tasks and producing clear summaries/recommendations for non-specialist audiences.

·Highly organised with strong attention to detail; able to manage multiple deadlines and stakeholders.

·Strong systems aptitude: able to document processes, apply data standards, run checks, and support colleagues to use systems consistently.

·Ability to produce clear reports/briefings and summarise research into practical recommendations.

·Confident with Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint) and comfortable learning new systems.

·Discretion and good judgement when handling confidential/sensitive information.

Desirable

·Experience working in the charity, international development, or faith-based sector.

·Salesforce administration training/qualification (or equivalent CRM certification).

·Training in research methods, MEAL, data analysis, or quality/process improvement

·Experience in grants administration, governance support, programme/project support, or compliance-focused roles.

·Experience supporting QA, audit, MEAL, or learning processes (e.g., file reviews, indicator tracking, learning events).

·Ability to build and maintain Salesforce reports/dashboards and/or familiarity with basic Salesforce admin concepts (profiles/permissions within delegated scope).

·Familiarity with MEAL concepts (monitoring, evaluation, accountability and learning) and how they support quality and learning in programmes.

·Understanding of grants governance, restricted funds, and/or donor intent in a charity setting.

·Experience working in a distributed/remote team environment.

Personal Qualities

·Service-minded and collaborative; enjoys enabling others to do their work effectively.

·Proactive and solutions-focused; comfortable addressing issues, prompting actions and following up with colleagues.

·Curious and methodical; able to work independently on research tasks and present findings clearly.

How to Apply

Please apply by submitting your CV and a cover letter demonstrating how your skills and experience make you a good fit for this role and for the mission of Barnabas Aid.

OVERALL PURPOSE OF THE ROLE

The Royal Ballet School is a global centre for performance excellence. Its dual mission is to nurture the best ballet dancers for the main stages of the world and assure the future of classical dance art form. With 90% of our students relying on financial support to attend, philanthropy is fundamental to ensuring the School remains accessible to exceptional talent, regardless of financial circumstances. Through exceptional stewardship of existing supporters and the successful cultivation of new funding partnerships, this role will play a vital part in securing the School's future and enabling the next generation of outstanding dancers to realise their potential. 

SUMMARY OF THE ROLE

As an integral member of the Development Team, the Development Manager will support the growth of our trust and foundation partnerships to fund a number of our core annual programme areas (Student Bursaries, Healthcare, Facilities etc) as well as new projects. The Manager will also lead on research and funding applications to trusts and foundations, while also delivering quality impact reporting across the School’s work.

CONTRACT TERMS

Duration: Fixed-term maternity cover (approximately 12 months) from October 2026

Hours: 35 hours per week, Monday - Friday, with flexible hybrid working

Location: Upper School, Covent Garden, WC2E 9DA, with the option to discuss remote work

Salary: £45,000 per annum

Application closing date: 14 August 2026. Applications will be screened on submission. The School reserves the right to interview and appoint if a suitable candidate is found before the closing date.

MAIN DUTIES

SUPPORTING EXISTING DONOR RELATIONSHIPS

• Maximise income from existing trust and foundation funders by building and maintaining strong relationships, ensuring agreed donor retention and income targets are achieved across designated projects and programme areas
• Steward trust, foundation and corporate funders already or capable of contributing over £100,000 per year by producing high-quality, timely and compelling reports, funding proposals and thank-you communications
• Collaborate with the Development Team to deliver effective donor stewardship through events, communications and year-round engagement activities that strengthen relationships with funders and other key stakeholders.

DEVELOPING NEW DONOR RELATIONSHIPS

• Support members of the Development Team and Centenary working committee, to identify, engage and deliver excellent income and impact for the School
• Work with the Head of Development to research, write and present attractive and compelling fundraising applications and proposals to trusts and companies for core programmes
• Engage key prospect targets through effective and appropriate verbal and written communication. This may range from sharing curated content and short case-studies to producing in-depth project proposals that include detailed financial data and research findings.
• Lead on the creation of Impact data, end of year reporting for core programme outputs and outcomes (showcasing Healthcare, Academic and Artistic performance and more), while ensuring links back to the case for support and the School’s strategic objectives as originally stated. 

WORKING ACROSS INTERNAL DEPARTMENTS AND TEAMS

• Contribute to forecasting and regular reporting, internal planning and budget setting and producing verbal and written reports for senior management as required
• Liaise with relevant departments across the School to gather information for applications and reporting
• Produce and submit quality funding reports to meet deadlines, liaising with relevant teams to ensure funder requirements are met and the evidence base for funding is strengthened. Keep accurate and timely records of approaches, grant opportunities and funds received on our CRM.
• Play an active role within the fundraising team and contribute to the development and creation of strategies and campaigns to increase fundraising through all channels
• To maintain up-to-date knowledge of fundraising regulations, networks, and developments across the sector, advising on best practice in relation to Trusts fundraising.

PERSON SPECIFICATION

Essential Criteria:

• Educated to degree level or equivalent professional experience
• Proven experience securing and managing multi-year grants from trusts and foundations, including raising at least £50,000 annually from grant funders
• Demonstrable success in building and maintaining long-term relationships with trusts, foundations, funders and donors
• Experience researching prospective funders and developing compelling funding applications, reports, updates and other fundraising communications
• Proficient in using fundraising databases, such as Salesforce, to maintain accurate records and support donor management
• Ability to analyse and communicate complex information, data and organisational impact in a clear, persuasive and engaging way
• Strong understanding of fundraising best practice, current sector trends and impact measurement and evaluation
• Excellent IT, data management and administrative skills, with experience handling financial and confidential information
• Highly organised, with the ability to manage multiple priorities, meet tight deadlines and maintain exceptional attention to detail
• Proactive, self-motivated and adaptable, with the ability to respond effectively to changing priorities and opportunities
• Positive and collaborative team player with excellent interpersonal, verbal and written communication skills.

Desirable Criteria:

• Experience of supporting or managing significant fundraising appeals or projects
• Working knowledge of the Adobe Creative Cloud Acrobat, InDesign and Photoshop
• Familiarity with performing arts, education, culture sectors. 

WHY JOIN OUR TEAM AT THE ROYAL BALLET SCHOOL?

• Unique cause with demonstrable impact and global standing as a centre of excellence for student and teacher training
• We are an ambitious and supportive team with opportunities for learning and development
• While most of the team work from our Covent Garden office three days a week, we're open to discussing flexible working arrangements, including remote working, with the right candidate
• Excellent engagement with existing donors with established prospect pipeline
• Close working relationships across the organisation and with collaborative stakeholders
• Generous employee benefits and invitations to watch performances. 

SAFEGUARDING DUTIES & RESPONSIBILITIES:

The School is committed to safeguarding and promoting the welfare of children and young people and recognises that safeguarding and promoting the welfare of children is everyone’s responsibility. The School expects all staff and volunteers to share this commitment to children’s safeguarding and to share this child-centred approach. This approach means that staff must consider, at all times, what is in the best interests of the child. Additionally, the following is expected of all staff:

• To uphold the School’s policies relating to safeguarding and child protection, behaviour, health and safety and all other relevant policies
• To promote and safeguard the welfare of children and young persons for whom you are responsible and come into contact with
• To report any safeguarding concerns using the relevant channels, such as informing the Designated Safeguarding Lead, in a timely and appropriate manner
• To ensure full compliance with all statutory regulations, particularly the most recent Keeping Children Safe in Education, and to communicate concerns to the Designated Safeguarding Lead, other relevant staff of The Royal Ballet School or local children’s services as appropriate.

This job information cannot be all encompassing. It is inevitable over time that the emphasis of the job will change without changing the general character of the job or the level of duties and responsibilities entailed. Consequently, this information will be periodically reviewed, revised and updated in consultation with the post holder to reflect appropriate changes.

We are committed to creating an environment where all our employees feel part of our team and can flourish, regardless of their background. We’re proud to be an inclusive workplace that promotes and values diversity.

Analyst

The Role

We are looking for a motivated and passionate Analyst reporting to the Director of Impact & Research to join our team, to work across the organisation to support with providing insights to help inform our work and to report on our impact to funders.

This is a critical role as we grow our impact and research workstreams, to enable us to generate key insights, enhance reporting to our funders, conduct high quality research, and to support the development of an innovative and strategically vital framework for evaluating the impact of our work.

In your first six months, you will help improve our data preparation and aggregation and processes, contribute towards our annual report, support the full operationalisation of our impact measurement framework, and contribute to a major research project on the impact of a television series.

You will be a self-starter, confident in managing data collection processes, comfortable translating academic and audience research for lay audiences, and have an understanding of quantitative research methodologies. You may have a background in the screen industries, social sciences, or research agencies, have a drive to learn and a creative attitude towards creating new methodologies for research problems.

Key responsibilities

● Implement robust processes for the preparation and aggregation of our internal data, feeding into our Impact                       Framework

● Collate, prepare and analyse our data for internal and external reporting.

● Support the Director of Impact & Research with project evaluations

● Support the Director of Impact & Research with reporting to funders

● Summarise and translate relevant research to the team

● Research external case studies on specific TV and film projects

● Support the coordination of the Climate in Screen Entertainment Research Working Group

To be considered for this opportunity you will need to demonstrate the following skills

- At least 4+ years experience analysing quantitative datasets and identifying meaningful insights

- Ability to use IT proficiently, including Google products, Airtable and Excel

- Strong analytical skills using Excel, Google Sheets and Airtable to manage, clean and analyse data

- Communication Skills - ability to express ideas clearly, write well, and translate research for lay audiences

- Excellent written communication, with the ability to synthesise complex research into clear, engaging reports for non-           specialist audiences.

- Excellent interpersonal skills and the ability to communicate effectively and appropriately with a wide variety of                     internal and external colleagues and contributors.

- Able to work as a member of a team and work in a confident and collaborative way.

Additional advantageous experience

- Experience working in Television and Film insights or research

- Experience with Brandwatch or other social listening platforms

- Experience using Python for data science

- Experience building dashboards in Google Studios, Airtable or other similar software

- Experience of qualitative research

We are looking for a creative, organised and experienced media and communications professional to join our External Affairs team within the Policy and External Affairs Directorate.

The Senior Media & Communications Manager will manage our press office and lead our media engagement activity to support our strategic impact and communications objectives, aligned to our business plan and wider corporate strategy.

You will use your skills and experience to help engage a range of media outlets on our expertise, insights and evidence on youth employment, placing our spokespeople appropriately for a variety of opportunities.

• You will also work closely with wider External Affairs colleagues and teams across the organisation to build our corporate impact narrative.

• At a time when youth employment is a high priority for Government and the news agenda, the post holder must also be able to demonstrate policy and political literacy and high comfort levels when working with policy, research and public affairs colleagues.

• This role is perfect for a proactive and agile professional with strong writing skills, who is excellent at building relationships internally and externally and able to engage external stakeholders and partners.

At a time when the youth employment agenda is so prominent, this role presents an exciting opportunity to be part of Youth Futures’ mission to help every young person achieve good work.

This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.

Please download our recruitment pack for more information on this opportunity.

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

Who Are We Looking For? 

Ygam is seeking a proactive, adaptable and resilient individual with a strong interest in gaming culture, esports and the digital lives of children and young people. 

You will be confident working autonomously and remotely, as well as collaboratively within a team. You will bring excellent communication skills, strong organisation, creativity in engagement approaches, and the ability to build trust with diverse stakeholders. 

At Ygam, safeguarding children and vulnerable people is central to everything we do. We are committed to safer recruitment and expect all staff to uphold the highest safeguarding standards. 

Ygam is an equal opportunities employer. We value diversity and welcome applicants from underrepresented backgrounds, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodivergent people and armed forces veterans. 

Main Role & Responsibilities

The post holder will be an active member of Ygam’s Programmes Team, with a primary focus on gaming, esports and new and emerging digital harms affecting children and young people.

They will lead on the delivery and development of gaming‑focused and wider digital harms education, including alumni activity, stakeholder engagement and programme growth. The role will support professionals, parents, carers and young people to understand and prevent harm related to gaming, online environments and related digital behaviours.

The post holder will be responsible for recruiting, engaging and supporting stakeholders into Ygam’s gaming and digital harms programmes, promoting Ygam training, and maintaining strong long‑term relationships. This includes recruiting suitable delegates from education, youth services and other frontline sectors.

They will deliver high‑quality training and assured workshops (online and face‑to‑face) focused on gaming, esports and digital harms, and represent Ygam at conferences, events and sector forums.

The role involves ongoing support to organisations, schools and youth settings to embed Ygam’s resources in their practice. Regular visits to schools and organisations are a core requirement. The post holder will also gather and record data to help Ygam evidence the impact of our gaming and digital harms prevention work.

Role Requirements 

Planning & Stakeholder Engagement 

• Build and maintain strong relationships with stakeholders across education, youth services, community organisations and digital sectors. 

• Lead the recruitment of delegates to Ygam’s gaming, esports and digital harms programmes. 

• Promote Ygam’s training and resources to organisations, ensuring clear understanding of programme content, outcomes and long‑term support. 

• Develop and sustain a strong pipeline of stakeholders and delegates to ensure workshops are consistently well attended. 

• Understand stakeholder needs and tailor information and support accordingly. 

• Identify and attend relevant gaming, esports, digital safety and education conferences, seminars and events. 

• Signpost organisations and families to Ygam’s Parent / Family Hub to increase awareness of gaming and digital harms. 

• Work closely with the Programme Lead: Delivery and Outcomes to set objectives, review performance and contribute to programme development. 

Delivery 

• Deliver Ygam’s portfolio of programmes with a focus on gaming, esports and digital harms workshops online and face to face. 

• Deliver workshops directly to children and young people in education and non‑education settings, ensuring content is age‑appropriate and engaging. 

• Provide high‑quality training to professionals working with children and young people, in line with Ygam’s Quality Assurance processes. 

• Deliver independently and as part of a team‑teach approach. 

• Respond to delegate questions with confidence, sensitivity and subject knowledge. 

• Promote Ygam’s complementary offers such as Alumni, Let’s Explore and other digital harms resources. 

• Provide an excellent, professional experience for all delegates and partners. 

Outcomes & Impact 

• Provide ongoing support to schools and youth organisations to embed Ygam’s gaming and digital harms materials into practice. 

• Accurately record data and engagement activity using Ygam’s CRM system. 

• Develop and deliver team‑teach opportunities that empower teachers and professionals to implement Ygam resources independently. 

• Identify and contribute to case studies that demonstrate the impact of Ygam’s gaming and digital harms education. 

• Work with the Insight and Evaluation teams to support measurement of outcomes, impact and performance. 

Learning & Development 

• Proactively identify knowledge gaps, particularly related to gaming culture, digital trends and emerging online risks, and undertake relevant CPD. 

• Ensure mandatory and role‑specific training is completed and kept up to date. 

• Attend regular supervision and support sessions with line manager. 

• Reflect on and record performance and development in monthly 1‑to‑1 meetings. 

Administration 

• Manage workshop administration using the CRM system, including sending joining instructions. 

• Record attendance and gather feedback post‑workshop. 

• Maintain accurate records in line with GDPR and data protection requirements. 

Person Specification 

Essential 

• Experience delivering training to both adults and children/young people. 

• Ability to explain complex topics such as gaming risks, online behaviours and digital harms in a clear and accessible way. 

• Experience delivering online and face‑to‑face learning. 

• Stakeholder engagement experience within education, youth work or children’s services. 

• Excellent verbal and written communication skills. 

• Strong IT skills (MS Word, Excel, PowerPoint). 

• Experience developing and managing a delegate or sales pipeline and meeting KPIs. 

• Experience driving projects to achieve agreed outcomes. 

• Highly organised, detail‑oriented and self‑managing. 

• Experience promoting or selling a service or programme. 

• Experience working effectively within a team to meet shared targets. 

• Willingness to travel regionally and nationally to deliver training. 

• Right to live and work in the UK. 

Desirable 

• Knowledge of the English education system, including PSHE and RSE curriculum. 

• Strong interest in or understanding of gaming, esports and online youth culture. 

• Understanding of a public health and prevention‑based approach to harm reduction. 

• Strong networking and relationship‑building skills. 

• Experience using CRM systems, particularly Salesforce. 

Help us turn data into meaningful change for children and families.

At HENRY, we believe every baby and child deserves a healthy and happy start in life. We work alongside parents, carers and professionals to build healthy habits, improve family wellbeing and reduce health inequalities. Through evidence-based programmes, training and community support, we help families develop the confidence, skills and knowledge they need to give children the very best start. As a values-led charity, we are driven by empathy, collaboration, respect and a commitment to using insight and evidence to create lasting impact.

We're looking for an experienced Senior Data and Impact Officer to join our Data and Impact team. This is a pivotal role for someone who is passionate about the power of data and evaluation to improve services, inform strategic decision-making and demonstrate meaningful outcomes.

Working closely with colleagues across the organisation, you will help ensure that HENRY has robust, reliable and accessible data systems that support excellent service delivery and enable us to evidence the difference we make. You'll combine hands-on operational delivery with continuous improvement, helping to strengthen our monitoring, evaluation and learning approach while embedding a culture of evidence-led decision making throughout the charity.

What you'll be doing

As a key member of the team, you'll:

• Lead on the management, quality assurance and ongoing improvement of HENRY's data systems and processes.
• Analyse quantitative and qualitative data to identify trends, measure outcomes and generate actionable insight.
• Produce high-quality reports, dashboards and visualisations for commissioners, funders, senior leaders and operational teams.
• Support the implementation and development of HENRY's Monitoring, Evaluation and Learning (MEL) framework.
• Ensure compliance with GDPR, information governance requirements and data quality standards.
• Provide evidence and impact data to support funding applications, tender submissions and commissioner reporting.
• Work collaboratively with colleagues to help them understand and utilise data to improve services and outcomes.
• Contribute to impact reporting, organisational learning, research and continuous improvement activities.

About you

You'll be a highly organised and analytical professional with experience of managing, analysing and reporting data to support organisational performance or impact measurement. Comfortable working with both qualitative and quantitative information, you'll be able to translate complex findings into clear, compelling insights for a range of audiences.

Most importantly, you'll share our passion for improving outcomes for children and families and be motivated by the opportunity to use data and evidence to drive positive change.

Location: Primarily remote, with one day per month at our National Support Office in Eynsham, Oxfordshire, plus occasional travel.
Hours: Full-time (4 days per week may be considered).

Salary: £31,305.22

Interview date: Wednesday 19th August, virtual

Application deadline: Monday 17th August 2026, 9am

We apologise for the short turnaround between the application closing date and the interview date. This is due to unavoidable leave within the hiring team. Thank you for your understanding and flexibility, and we appreciate any efforts made to accommodate the interview schedule.

If you're excited by the opportunity to combine data, evaluation and insight with purpose-driven work that improves lives, we'd love to hear from you. Please click 'redirect to recruiter' to read more and apply today.

HENRY is a safeguarding organisation and this role requires a standard DBS check. 

About the role

SMK is at an exciting moment in its history with a newly launched strategy Change is Possible 2026 -2028, a recently appointed permanent Chief Executive this year and a new Chair. The refreshed vision and mission of SMK is both ambitious and needed in our drive to support campaigners across the UK.

Digital engagement is evolving, and fast, so that is why we’re looking for a creative, experienced, strategic and data-driven Digital Marketing Manager to lead, develop and grow our digital presence across multiple channels. You'll manage and support our digital ecosystem, including social media, website development, email communications and digital advertising, ensuring every channel delivers measurable results.

Working closely with the Head of Marketing and Communications and the Training and Consultancy team, you'll be responsible for creating engaging digital content that inspire audiences, strengthens our brand and supports the communications and digital function at SMK. Importantly, you have the experience to successfully promote and drive sales of our training programmes through digital marketing techniques to optimise performance.

About You

You are passionate about the power of people to create social change and are motivated by SMK’s mission. You enjoy working collaboratively and thrive in a flexible, fast-paced environment where you can take initiative and adapt to changing priorities.

You are organised, proactive and solutions-focused, with a willingness to learn and develop your skills. Comfortable managing your own workload, you bring curiosity, creativity and a commitment to using insights, innovation and new technologies to help maximise impact.

The specific skills, knowledge and experience required to thrive in this role are set out in the Person Specification.

Job description

Marketing

• Social media management including the creation of a data led strategy and implementation plan for SMK’s channels.
• Manage the planning, creation, and scheduling of multiple marketing projects, ensuring the ‘SMK voice’ through tone and brand is implemented across digital channels.
• Create the vision for the annual SMK National Campaigner Awards social media approach and manage the roll out.
• Write compelling and impactful content for SMK’s digital channels.
• Create graphics and video content for digital channels using Canva.
• Manage paid digital ads (LinkedIn, Google Ads).
• Support the crafting and implementation of email marketing via Mailchimp including audience segmentation.
• Support the audience development strategy including research and data management.
• Identifies opportunities to increase sales (bookings for training/ events), growing reach and engagement.
• Support the development and implementation of a content strategy.

Website

• Support the Head of Marketing and Communications with the relaunch of a new website in 2026/2027.
• Lead on how AI is affecting search (SEO/GEO) and what SMK’s website needs.
• Monitor and translate website performance using analytics tools (e.g. Google Analytics).
• Implement and manage on-page SEO/ GEO best practices (keywords, metadata, content optimisation).
• Identify opportunities to improve search visibility and organic traffic.

Data, Insight & Reporting

• Monitor, analyse, and report on digital marketing performance.
• Use data to continuously optimise marketing activity.
• Provide insights into audience behaviour and trends.
• Database management, including cleaning and updating records.
• Support the implementation and management of the CRM (Salesforce).
• Undertake relevant training when required.

Other

• Undertake any other duties commensurate with the purpose and remit of the post.

Please read the attached job pack for details about the person specification. 

About the Holocaust Educational Trust

The Holocaust Educational Trust (HET) is a leading UK charity dedicated to promoting education and remembrance of the Holocaust through its educational programmes and advocacy efforts, challenging antisemitism and promoting tolerance and understanding to benefit future generations. Working across the UK, the Holocaust Educational Trust partners with schools, universities, communities and policy makers, to educate thousands of young people across the country. Our core educational activities include our flagship Lessons from Auschwitz Project, youth engagement activities and Testimony 360: People and Places of the Holocaust, a digital programme.

Job Description

We have an exciting opportunity for a Research and Production Officer to join our team based in Central London. After several years of research and development, we launched Testimony 360 in June 2024, a digital programme for UK secondary schools that uses interactive survivor testimony and virtual reality to innovatively teach about the Holocaust. Through the programme, students can interact with a recorded testimony of a Holocaust survivor, before seeing some of the sites they experienced using virtual reality headsets, all without leaving their classroom.

The successful candidate will serve as a member of the Trust’s Programmes Team, responsible for the research, post-production, testing and maintenance of interactive recorded testimony to ensure fluency and usability in the classroom. They will also be responsible for the ethical representation and engagement with the testimonies. We are looking for an individual with experience in research, with an understanding of the sensitive use of testimony, as well as experience of data management systems and platforms used for interactive testimony. They will have the ability to quickly learn how to use new technologies and programmes. As an expert in Holocaust education, you will also contribute to the successful delivery of our Testimony 360 programme through research and development of new content or digital resources. 

Key Responsibilities

Interactive survivor testimony

• Work on the development of interactive testimony, including any future capture, clipping, annotation, data / metadata input, and Alpha/Beta testing. Throughout testing, lead the AI training process ensuring the system’s accuracy and ensuring the respectful and ethical representation of survivors’ life-stories.
• Maintain regular contact with our partner organisation, the USC Shoah Foundation, including progress updates, shared learning, and required training.
• Support colleagues undertaking training and/or working on supportive post-production.
• Log activity and decisions regarding the post-production editing process, as discussed with members of the Testimony 360 team and/or USC Shoah Foundation.
• Organise and deliver Alpha and Beta testing stages, working directly with students both online and in-person to deliver test sessions and action any necessary follow-up (to ensure learning from test sessions is fed back).
• Develop and manage systems to ensure the maintenance, accuracy, ethics and security of interactive testimonies and ensure consistency of approach across teams.

Delivery

• Plan and deliver any future online Beta testing sessions as part of the development of interactive testimonies, sharing knowledge and expertise and supporting their delivery.
• Work with the Data and Evaluation Manager on external research and evaluation partnerships to assess the impact of Testimony 360 on students and teachers, ensuring findings are shared and used to continuously improve our digital education offers.
• From time to time, we ask everyone in our team to be trained to deliver our educational programmes. This ensures we can adapt to our peaks of educational delivery during the year. Therefore, it is desirable that the successful candidate will be willing to participate in our classroom programmes as an educator from time to time.

Development

• Carry out research and development relating to the Trust’s digital strategy.
• Work with external providers to create historically accurate content that fits within the Trust’s pedagogical approach and programmes.

General

• Discussions about our learnings from Testimony 360 with the wider Delivery team, and we encourage consideration for how these learnings might feed into our wider educational offer.
• Ensuring the education about the Holocaust is at the core of our work. Members of the Programmes team are responsible for supporting the wider teams as they develop, plan and deliver on broader public engagement, fundraising, and awareness-raising initiatives.

This job description is not an exhaustive list of duties and may be reviewed and amended in consultation with the postholder to reflect the developing needs of the Trust.

MEMBERSHIP MARKETING & INSIGHT MANAGER

18 hours per week (flexible working considered)  Fixed-term contract - 6 months (with potential to extend)

£36,000-£40,000 FTE (£17,600-£19,600 pro rata)

Hybrid working - based at Westonbirt Arboretum, Gloucestershire

Use insight to shape the future of one of the UK's largest membership organisations.

Friends of Westonbirt Arboretum is an independent charity that inspires people to value and protect trees. With more than 39,000 members, we support the conservation, education and public enjoyment of Westonbirt, The National Arboretum.

We're looking for an experienced marketing professional who enjoys understanding people as much as promoting products. This is a new strategic role that will help us better understand our members, improve their experience and ensure our marketing activity is driven by evidence rather than assumption.

This isn't a traditional marketing communications role. You won't be expected to design leaflets, manage social media or build websites. Instead, you'll use customer insight, membership data and marketing expertise to identify opportunities, coordinate projects and help shape the future of our membership offer.

About the Role

This is a new strategic role designed to transform how Friends of Westonbirt Arboretum understands, engages and retains its members. We have an established membership of over 39,000 supporters with insight data surrounding this. We're looking for someone who can turn that insight into action— using evidence to improve the member experience, strengthen retention and shape marketing activity that delivers measurable impact.

This is not a traditional marketing communications role. You won't be expected to create artwork, build websites or write every communication. Instead, you'll lead the planning, insight and coordination that ensures the right activity happens at the right time through internal colleagues, Forestry England and external suppliers.

Summary of the role

Working closely with the Head of Income Generation & Engagement, you'll:

• Analyse membership and visitor data to identify trends, opportunities and areas for improvement.

• Develop audience segmentation and retention strategies.

• Improve the end-to-end member journey, from joining through to renewal and long-term engagement.

• Coordinate key marketing projects, including digital developments, membership renewals and customer experience improvements.

• Oversee marketing planning, member communications and website content in partnership with colleagues and external suppliers.

• Produce clear insight and reporting to support strategic decision-making.

About you

You'll bring experience of using customer insight to improve marketing performance and customer experience.

You'll be confident:

• analysing CRM or membership data

• translating insight into practical action

• managing multiple projects and stakeholders

• coordinating agencies and external suppliers

• improving customer journeys and digital experiences

• communicating recommendations clearly and influencing others.

Experience within a membership organisation, charity or visitor attraction would be advantageous, but is not essential.

Why join us?

This is an opportunity to shape a newly created role with genuine strategic influence. You'll help improve the experience of thousands of members while supporting the conservation and enjoyment of one of the world's finest tree collections.

We offer flexible and hybrid working, a supportive team environment and the opportunity to make a lasting impact within a respected conservation charity.

Key Responsibilities Membership Insight & Strategy

• Analyse membership and visitor data to identify trends, opportunities and risks.

• Develop audience segmentation with appropriate retention strategies based on evidence.

• Produce regular insight reports and dashboards to inform decision-making.

• Recommend marketing interventions based on behavioural and demographic analysis.

• Help determine what additional customer insight should be collected and why. Membership Journey & Customer Experience

• Take ownership of the end-to-end member journey.

• Identify opportunities to improve acquisition, onboarding, renewal and long term engagement.

• Lead projects to improve customer experience across digital and physical touchpoints.

• Ensure customer journeys are intuitive, efficient and evidence-led. Marketing Project Management Coordinate and oversee delivery of key marketing projects including:

• membership renewal improvements

• website user journey optimisation

• family membership implementation

• digital membership developments

• member communications Content, Publications & Digital

• Oversee website content, user experience and digital content planning.

• Coordinate e-newsletters, blog programme, member magazine, editorial planning, campaigns, marketing collateral and external design commissions.

• Coordinate technical improvements with external suppliers and internal teams.

• Ensure all communications support organisational priorities and member engagement. Supplier & Stakeholder Management

• Manage external agencies and suppliers.

• Coordinate delivery with Forestry England colleagues. Supplier & Stakeholder Management

• Brief and manage external agencies.

• Coordinate work with Forestry England colleagues.

• Manage project timelines.

• Monitor delivery and quality.

• Ensure resources are used efficiently. General Responsibilities

• Champion evidence-based decision making.

• Embed continuous improvement.

• Support wider organisational objectives.

• Comply with organisational policies and procedures. Person Specification Essential Experience

• Experience developing marketing strategies informed by customer insight.

• Experience analysing CRM or membership data.

• Experience improving customer journeys or user experience.

• Experience managing multiple projects simultaneously.

• Experience briefing and managing agencies or suppliers.

• Experience working across multidisciplinary teams. Essential Knowledge

• CRM and customer segmentation.

• Customer retention principles.

• Website usability and digital customer journeys.

• Email marketing.

• Marketing performance measurement.

• Data interpretation and reporting.

Essential Skills

Strategic thinking - Able to translate insight into practical marketing interventions.

Analytical - Confident interrogating data and identifying meaningful trends.

Project management  - Able to coordinate multiple stakeholders and deliver improvements.

Communication - Excellent written and verbal communication. Able to influence senior colleagues and present recommendations clearly.

Organisation - Excellent planning and prioritisation skills.

Desirable

• Membership organisation experience.

• Charity sector experience.

• Visitor attraction or heritage experience.

• Experience with CRM systems such as Raiser's Edge.

• Google Analytics or similar reporting tools.

• Understanding of accessibility and user-centred design.

Personal Attributes - We're looking for someone who is:

• Curious and inquisitive.

• Commercially aware.

• Collaborative.

• Pragmatic.

• Confident making recommendations.

• Comfortable working independently.

• Motivated by improving customer experience.

• Interested in using evidence rather than assumption.

Success Measures

• Produced a membership insight dashboard.

• Developed a data-led retention strategy.

• Reviewed and improved the membership renewal journey.

• Coordinated implementation of agreed digital improvements.

• Established an annual editorial and communications plan.

• Improved reporting and marketing decision making across the organisation.