Evening volunteer roles in claygate, surrey

Overall purpose

Our Youth Club helps young people with complex medical needs and/or special educational needs to build confidence and develop independence and life skills. The Youth Club assistant will help the Activity Leads deliver our youth club for these young people and their siblings.

What will you do?

• Assist with various sports and leisure activities (e.g. table tennis, bowling, climbing), supporting the young people attending the club to participate
• Work with young people 1:1 or in small groups
• Help set up and clear away at the beginning and end of the sessions
• Participate in a briefing and de-briefing session before and after the club to help evaluate the skills, strengths and weaknesses of the young people after each session
• Help with any special projects the young people would like to do
• Attend initial training (half day)
• Attend a 1 hour supervision monthly meeting
• Liaise with the Youth club Lead in case of questions/difficulties
• Follow The Maypole Project policies and guidelines at all times whilst volunteering

Responsible to

Phil Price (Activities Manager)

Location

Activities currently take place across the Bromley borough with regular outings to leisure facilities across South East London.

Time Commitment

Youth club takes place every week on Thursday evenings.

Benefits to the Volunteer

• High quality training and support
• Experience of working with children with disabilities
• Experience in the field of youth development
• Become part of a friendly staff and volunteer team at The Maypole Project

About The Maypole Project

The Maypole Project provides a lifeline of support for children with complex and life threatening illnesses and their whole family. We provide a range of support services to all members of the family from diagnosis through treatment and beyond.

Person Specification

Education & qualifications

• Good general education (essential)
• Coaching qualifications and badges (desirable)
• Counselling, and/or childcare qualifications (desirable)
• First Aid training (desirable)

Previous experience

• No previous experience is required as training is provided (essential)
• Experience of working with children and young people (desirable)
• Experience of sports training with children of mixed ability (desirable)
• Working with people from a diversity of backgrounds (desirable)
• Working with diversity of disability in families (desirable)

Skills & knowledge

• Good communication and interpersonal skills (essential)
• Teamwork skills (essential)
• Knowledge of disability and how it can impact on families (desirable)

Attributes

• Self-motivated (essential)
• Able to work flexibly (essential)
• Approachable (essential)
• Ability to empathise with families in difficult situations (essential)
• Discreet and able to adhere to confidentiality procedures (essential)
• Commitment to equal opportunities and a non-judgmental attitude (essential)
• Reliable and punctual (essential)

Thanks for your interest in volunteering for The Maypole Project

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Period Reality

We fight for gender equity through system-level change by educating about and advocating for living in sync with your cycle.

Period Reality aims to address period related issues and stories by sharing the real life stories from girls and women globally. Although half the population experiences a menstrual cycle, the stark contrast in the different realities of girls and women is very real and through storytelling we aim to educate and provide relatable content.

Through sharing stories from girls and women focused on their common humanities. Even though our realities might be very different depending on many factors (physical, geographical, socio-economical, mental etc.) we all share a lot of the same questions, worries, dreams, anxieties, ambitious etc. Making these stories relatable and accessible will educate and inspire and create a movement of girls and women being able to first and foremost understand their own cycle, in order to be kind to themselves.

Fundraising Team Coordinator

Volunteer Role Description (remote, unpaid)

Are you passionate about fundraising, grant applications, and advancing women’s health and gender equity?

At Period Reality, we’re on a mission to grow with integrity and purpose, and we’re looking for a Fundraising Team Coordinator to guide that journey.

In this role, you’ll: Support our Fundraising Team with a service-minded approach. Map and pursue funding opportunities across grants, corporate giving, and individual donors. Support the preparation of grant applications, donor decks, and fundraising campaigns. Manage relationships with partners and funders. Keep efforts coordinated and consistent across all income streams.

This is an opportunity to build real-world fundraising experience while contributing to creating long-lasting change in gender equity and women's health.

Commitment: 8–10 hours per week

Weekly Time Commitment

7-9 hours per week

Duration of Volunteer Role (remote)

6+ months

Background to the role:

Keep Active is a volunteer-delivered project at The Creighton Centre, which aims to provide support to older people (60+) who have had a fall, stroke or other illness.  We work in partnership with the NHS Community Rehabilitation Service across Hammersmith & Fulham. As a Keep Active Volunteer you would visit an older person (the average age is 84) once a week for up to nine weeks to help them with improving mobility indoors with exercises, or outdoors with walks in their community. This project aims to empower people to get back to independence, access community once more and reduce risks of future falls and hospital re-admittance.

Availability/commitment:

· To live in or near Hammersmith and Fulham, or travel regularly through

· To be able to spare 1-2 hours a week, preferably during working hours

Role of the Keep Active Volunteer:

· To attend an initial one-off training session [with Volunteer Coordinator and therapists from NHS rehabilitation teams].

· To visit an older person’s home once a week for up to 9 weeks to supervise and motivate them to continue practicing their exercise and walking goals, as prescribed by NHS rehabilitation teams.

· Support might include:

- A walk around their local community possibly going to the park or visiting shops.

- Encouraging them to complete a prescribed gentle exercise program.

- Keeping an older and sometimes isolated person company.

- Visiting someone in their homes to help them reach their exercise goals.

NB: Please note that this is a volunteer role and you will not be expected to provide any physical support. This is a motivational role only.

We will provide:

· Induction training and NHS Community Rehabilitation led training (weekday training).

· Regular contact and support from the project staff.

· Occasional social events for volunteers

· Occasional training opportunities for volunteers

· A reference after 3-6 months of volunteering with us

· An enhanced DBS check

· Reimbursement of travel expenses incurred during your volunteering

Skills needed:

· Good listening and communication skills and a good level of spoken English.

· Empathy and a kind and patience approach.

· Enthusiasm and commitment.

· A friendly personality.

· The desire to make a positive difference to someone’s health and wellbeing

· Ability to cope with clients who are unwell.

· A positive attitude towards empowering and improving the lives of older people

· An understanding of and commitment to our policies (including: Confidentiality, Safeguarding and Equal Opportunities)

Accountable to:

Keep Active Coordinator

Join the Board of The Abbey Centre in the heart of Westminster and help us grow to make a real impact on local lives.

Applications close Friday 30th May.

Who we are

Located in the heart of historic Westminster, The Abbey Centre manages a vibrant community hub buzzing with a diverse range of activities and services aimed at addressing local community needs.

When many people think of Westminster, their minds often turn to government and wealth. However, Westminster as a community also faces high levels of deprivation, with neighbourhoods ranked among the top 10% of England’s most deprived areas.

We exist to support local residents and have proudly done so for over 70 years. Since 1991, we have operated a busy and vibrant community centre, providing a range of activities for people of all ages, from after-school clubs to programmes for older people. We also run a successful community food pantry, café, and catering operation.

We are ambitious about doing even more for local people and are embarking on a period of growth after developing a new theory of change and securing investment to enhance several aspects of our building.

About the role

This is your chance to transform a vital community hub in the heart of Westminster while applying your commercial acumen and legal knowledge.

We are looking for a dynamic Trustee to join our Board and help drive our community mission forward. As we expand our services and strengthen our financial foundation, your strategic vision will be instrumental in helping us navigate growth opportunities and ensure our long-term sustainability. Hence, we are looking for a Trustee with a business mindset. We are not looking for pro bono legal advice. We are looking for someone who can utilise their legal mind alongside their enterprise-focused and business-oriented experience. We are also interested in whether our new Trustee has any HR expertise.

You’ll join a passionate team dedicated to empowering local residents through education, wellbeing programs, and community spaces, while bringing your professional expertise to the table. Your commercial mindset will help us identify new revenue streams and partnerships that align with our values and mission.

If you’re someone who thrives at the intersection of purpose and strategy, who can balance community needs with sound business decisions, and who wants to contribute to a 75-year legacy of positive community impact, we need your voice at our Board table.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close Friday 30th May. 

Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.

Tasks and Responsibilities

If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.

Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.

As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week. 

Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.

As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.

Selection Criteria

A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:

• Understand the difference between being friendly and being a friend

• Be aware of your own mental health and wellbeing

• Be open-minded

• Be supportive

• Be reliable

• Be discreet and able to respect confidentiality at all times

• Be accepting and non-judgemental

• Be passionate about contributing some of your time to a cause such as Shout

• Adopt a growth mindset, and be willing to accept feedback

Requirements

• You must live in the United Kingdom or New Zealand while volunteering. 
• You must be over 18 years of age.
• You will need a reliable internet connection and a private place to take your shift.
• All of your volunteering must be done using a laptop or desktop computer and Google Chrome.

It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health. 

Before you apply, please consider whether either of the following applies to you:

• Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.

• Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?

Benefits to Volunteers

The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.

Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.

Application Process

You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.

You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you. 

We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send. 

Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way. 

This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.

We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents. 

Please allow up to a month for us to review your application and return a decision. 

If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.

Ethiqana

We are a fair trade social enterprise focused on preserving earth friendly handicraft by providing sustainable livelihoods to our artisan heroes.

Ethiqana is a platform for artisanal revival. The business was established in March 2017 and started trading in August of the same year. We strive to solve two problems:

• Help reduce plastic pollution - Our aim is to rediscover sustainable materials and art forms that are on the verge of extinction These earth-friendly crafts can help in reversing the effects of climate change and ease the plastic pollution - perhaps even make a huge dent in it too.
• Help provide a better life to artisans - Ethiqana works with small scale artisan producers to help preserve their crafts through sustainable livelihoods. This can help bring about social parity and equity in the artisan community that has no way of competing with mass industrialisation. Talented and skilled artisans have to abandon their art and go and work in some big nameless factory to make ends meet. Their wonderful earth-friendly craft is lost to future generations. Establishing it as a social enterprise gives Ethiqana a clear social and environmental mission. We do not just want to sell and make a profit. We want to bring about positive social and environmental change. We invest and re-invest in our artisans - economically and socially.

We work with small artisan producers carefully selected based on eco-friendliness of their methods & the need for creative and economic empowerment. Since our inception our artisan base has grown from 35 to over 150 this year. We work with the artisans very closely in developing products that not only highlight their skills but also relevant for the modern world. Our work with small scale artisan producers and the impact it has had on their socio-economic conditions has been recognised by the British Association of Fair Trade Shops & Suppliers (BAFTS Fair Trade Network UK), Good Market Global and Social Enterprise World Forum through a strong vetting process. This also helps cement our position as a unique artisan platform.

At Ethiqana, we've been passionate about ethical and sustainable products since our inception. We're a social enterprise, which means our mission goes beyond profit. We work to empower artisans, promote eco-friendly living, and create positive change in the world, one beautiful product at a time.

Your time and talents are invaluable to us. Volunteers are the heart of our organisation, and with your help, we can continue to connect talented artisans with a global audience who appreciates their work.

Thank you for considering Ethiqana. We look forward to working with you to make a difference!

Digital Marketing Specialist

Volunteer Role Description (remote, unpaid)

About Us: Ethiqana is a purpose-driven social enterprise that connects conscious UK shoppers with artisan partners from the Global South. We're dedicated to preserving traditional craftsmanship through fair trade and sustainable practices.

Role Overview: We're seeking a passionate Digital Marketing volunteer to help drive our online presence through paid advertising and email marketing campaigns. This is an excellent opportunity to gain hands-on experience while contributing to a meaningful social cause.

Key Responsibilities: -Managing and optimising Meta (Facebook/Instagram) advertising campaigns -Creating and managing email marketing campaigns -Analysing campaign performance and providing insights -Contributing to our digital marketing strategy

Required Skills & Qualities: -Passion for digital marketing and social enterprise -Basic understanding of Meta Ads Manager -Familiarity with email marketing platforms (MailPoet or similar) -Self-starter mentality and ability to work independently -Strong communication skills -Interest in fair trade and sustainable business practices

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

3-5 months

Family for Every Child, est. 2014, is a unique and innovative model of collaboration. We seek Trustees ready to do things differently and challenge conventional approaches to social impact across 51 local organisations in 40 countries.

What will you be doing?

You would be joining our International Board at an exciting time, as we implement our new strategy, build on our campaigns and broaden our advocacy to mobilise greater support and achieve change. Our vision is a world in which children and families everywhere have access to the support they need to survive and thrive. Our mission is to make that happen through research, knowledge exchange, campaigning and humanitarian responses. Our model is based on local leadership at all levels and we are committed to a journey to decolonise the way we work. We are registered as a charity under the Charity Commission for England and Wales and have two subsidiaries registered in New Zealand and in the US. 

Our Board is unique in comprising Trustees from national member CSOs alongside co-opted Trustees. Our Board receives guidance on strategy from our General Assembly made up of all our members. This means that our Board and governance processes are truly representative of our democratic principles. 

What are we looking for?

Our Board is unique in comprising Trustees from national member CSOs alongside co-opted Trustees. Our Board receives guidance on strategy from our General Assembly made up of all our members. This means that our Board and governance processes are truly representative of our democratic principles. 

We are looking for a Trustee bringing experience of two or more of these key capabilities : 

• High level networking for fundraising or policy change
• Digital strategy/innovation
• Income Generation
• Global advocacy
• Global employment
• Legal 

Experience in complying with the Charity Commission for England and Wales or similar bodies’ regulations is desirable.

We welcome responses from individuals who perform best in agile environments, bringing curiosity and connections to enrich the Board in shaping our direction and overseeing our delivery of impact. Your experience and connections will be crucial in helping us sustainably grow our network of supporters and funders to future proof Family For Every Child’s voice for children.

All Trustees need to have the following: 

• Passion for delivering social change for families and children 
• Willing to bring disruptive thinking and challenge to discussions.
• Committed to decolonising international development and instead achieving democratic, equitable collaboration.
• Understanding of the legal duties, responsibilities and liabilities of Trustees of a UK charity. 
• Acceptance of these duties, responsibilities and liabilities, and a commitment to operate within them.
• Interest in local and/or international not for profit sectors
• Good independent judgement and the ability to operate at a strategic level
• An ability and willingness to work as a part of a team and to support the staff team.
• Understanding and empathy with Family for Every Child’s vision, mission, values and beliefs. 

Desirable, but not essential requirements: 

• We especially welcome those whose own lived experience resonates with our Vision and Mission.
• We are looking for individuals who can connect us with people who will help us take forward our mission be that policy makers, donors, or strategic partners, as we look to grow both our impact and our reach.
• Experience of working with a Board. 

What difference will you make?

As local practitioners, we provide direct support every day to children and families in our communities, based on our frontline knowledge of the changes that are needed. We are committed to local leaders being in the driving seat, influencing policy and practice at local, national, regional, and international levels. 

• As an alliance - we use this local insight to inform research, practice exchange, campaigning and humanitarian responses. These lead to change nationally, regionally and globally. 
• Research - we gather and analyse evidence to discover and develop better ways to help children and families to live well. 
• Knowledge exchange - we maximise the reach of solutions that have been shown to work so they can be used to support even more children and families. 
• Campaigning - we influence and inspire others to take action for children and families worldwide. For more information about our work and our members, please visit our website
• Digital Impact - we have embraced the opportunities with digital technology to achieve greater reach and impact. Our digital platform Changemakers for Children is the largest online collaborative space for practitioners working on child wellbeing with over 4,000 users. Our Virtual Gallery is a powerful tool for children and young people to share their perspectives and call for change.

Before you apply

We welcome applications from everyone, regardless of age, gender, ethnicity, sexual orientation, faith or disability. Family’s Board is international, we wish to continue to strengthen representation of different cultures and world views. We are hoping to appoint a Trustee who will enrich our Governance and progress impact by bringing different perspectives and experiences,  reflecting our global alliance. 

If you believe this is an opportunity you can commit your time to fulfil and enjoy the challenge of our embracing our innovation in social impact please provide a cover letter detailing why you are interested in this role and your relevant experience. Please apply through Reach in the first instance.

Thyroid UK is a small UK charity with a very wide reach and even bigger ambitions. Since 1998 we have become a leading source of support and information for many thousands of people seeking help with their thyroid condition each year.

As an Independent Examiner for Thyroid UK, you will review our accounting records and annual accounts to ensure they are accurate, comply with legal requirements, and provide an independent assurance to trustees and stakeholders that the charity's money is properly accounted for. 

Job Description:

Overview:

• The Independent Examiner plays a crucial role in maintaining public trust and confidence in charities by providing an independent scrutiny of their financial records. 
• The examiner's responsibilities include reviewing accounting records, comparing them with the annual accounts, and reporting any concerns to the charity trustees. 

Key Responsibilities:

• Review Accounting Records:

Examine the charity's accounting records to ensure they are properly maintained and support the annual accounts. 

• Compare Accounts with Records:

Verify that the annual accounts accurately reflect the financial position of the charity as shown in the accounting records. 

• Consider Unusual Items:

Identify and seek explanations for any unusual items or disclosures in the accounts. 

• Assess Compliance:

Determine whether the accounts comply with relevant legal requirements and accounting standards, including the Charities Act 2011. 

• Prepare Examiner's Report:

Prepare a report for the charity trustees outlining the findings of the examination, including any matters of concern or material significance. 

• Maintain Independence:

Ensure that the examination is conducted independently of the charity's management and administration. 

Qualifications and Skills:

• Financial Awareness and Numeracy: 

Must be appropriately qualified in matters of accounting and financial administration. 

• Understanding of Charity Accounting: 

Should have experience of working with small charities, plus knowledge of charity accounting principles and regulations. 

• Analytical Skills: 

Must be able to analyse financial data and identify potential issues. 

• Communication Skills: 

Should have the ability to clearly and concisely communicate findings and recommendations to the charity trustees. 

• IT Skills: 

Must be familiar with Xero or similar cloud based accounting software.

Reporting:

• The Independent Examiner's report will be submitted to the Charity Commission along with the charity's annual accounts. 
• The report should clearly state whether the examiner has reasonable cause to believe that:
  • Proper accounting records were not kept. 
  • The accounts do not accord with the accounting records. 
  • If accruals accounts were prepared, they do not comply with the legal requirements and the applicable SORP. 

Location: The examination can be done remotely.  Our office is based in Frating, Colchester, Essex.

Closing Date: End of August 2025. Thyroid UK reserves the right to close for applications at any time should the position be filled.

Start Date: ASAP

Spires, a South London homelessness charity, is seeking trustees to support its mission and growth.

About Spires

Spires is an award-winning charity that has been working with homeless and disadvantaged people in Streatham, South London, since 1990.  Working with some of the most isolated and vulnerable in our society, we support over 900 men and women every year.

Our vision and aim is to be the best support that we can in helping people move from lives of distress, isolation and insecurity to a future of greater stability and hope. The majority of our clients are homeless or have insecure accommodation, with many also facing complex issues such as long-term unemployment, problems with poor mental and physical health, addiction and substance abuse, or they may even be imprisoned by sex work.

What will you be doing?

Trustees at Spires are responsible for overseeing the charity’s strategic direction and ensuring its long-term sustainability. Key responsibilities include:

• Strategic oversight: Help shape and support Spires’ evolving strategy
• Legal and regulatory compliance: Ensure adherence to governing documents, charity law, and relevant regulations
• Financial oversight: Together as a board, approve annual budgets, monitor financial performance, and support the Treasurer in maintaining financial health
• Resource management: Ensure that the charity’s resources are used effectively to meet its mission
• Support and challenge: Engage actively in board meetings, offering advice, support, and constructive challenge
• Ambassadorship: Promote Spires within your networks, helping raise its profile and attract support for its mission
• Uphold best practices: Ensure high standards of governance, transparency, and accountability throughout the organisation

This role is mainly home-based

The board meets six times a year, with an estimated time commitment of around 4 hours per month.

Please request the candidate pack for more information.

What are we looking for?

We’re seeking trustees with the following attributes:

• Commitment to Spires and its mission
• Good, independent judgment and strategic vision
• Willingness to speak up and share your opinions
• Understanding of legal duties, responsibilities and liabilities of trusteeship
• Willingness to devote the necessary time and effort to duties as a trustee
• Ability to work effectively as part of a team
• Creative thinking and problem-solving skills

We welcome applicants from all backgrounds but are particularly interested in those with experience in marketing, social media, fundraising, finance, governance, or legal compliance. Additionally, lived experience of homelessness or related challenges is highly valued, as we strive to ensure our board reflects the community we serve.

No prior trustee experience is required - just a willingness to contribute time, expertise, and fresh perspectives.

What Difference will you make?

By joining Spires as a trustee, you will directly influence the charity’s ability to support homeless and at-risk individuals. Your contributions can help shape policies, enhance fundraising efforts, and strengthen governance, ensuring Spires can continue providing life-changing services. Whether by improving financial oversight, increasing community engagement, or advocating for those in need, your involvement will play a vital role in improving lives and preventing homelessness in South London.

Who are we?

Switchboard LGBTQIA+ exists to provide members of the LGBTQIA+ community, as well as their friends, family and those supporting them, with a listening service that they can contact via phone, instant message and email between the hours of 10am to 10pm every day.

We are happy to talk to service users about any topic they wish. Topics we often talk to service users about include: sexual health, safer sex, relationships, coming-out, gender identity, transitioning, mental health, experiences of hate crimes, support for meeting other LGBTQIA+ people and making friends, and much more.

However, we want to also be upfront and transparent about the fact that not all of our conversations are positive or constructive. Our volunteers can also be exposed to abuse from the public, manipulative callers, sexual fantasies and safeguarding concerns.

Training for POC volunteers

At Switchboard we are working to ensure that our volunteer membership reflects everyone within the LGBTQIA+ community. We want service users to be able to speak with volunteers who can empathise with their experiences and volunteers to connect with folks from a wide range of different backgrounds, cultures and identities.

To help enable us to do this even more, we have created brand new dedicated training groups for different identities within the LGBTQIA+ community. 

This group training group is specifically set up for people of colour. By joining this group, you'll undertake our Core Acceptance Training programme which equips you with the skills needed to support those contacting us via phone and instant message. Our hope is that this safe space enables you to freely ask questions, put our listening toolkit into practice and discuss approaches to different scenarios in an engaging, enjoyable way.

Who are we looking for?

To ensure we can provide a high quality service to those who contact us, we are looking for volunteers who:

• Simply put, like communicating and chatting with other people (you’re most likely a people-person who feels energised by this type of communication)

• Feel comfortable taking calls and speaking over the phone to people you do not already know

• Are familiar with different instant messaging platforms (such as WhatsApp and other chat tools) and the types of communication they might receive

• Are able to read between the lines to decipher messages

• Are good listeners who let others lead conversations and instead create the space they need

• Are able to ask broad, open questions to keep conversations flowing

• Understand the importance of using the right tone when communicating in writing, and are able to flex their writing style to suit different people

• Have a strong attention to detail, with a particular focus on spelling and grammar

• Are able to evaluate sources of information and identify those that can be trusted, from those that cannot

• Know when to challenge and when to step back

• Have essential digital literacy skills (such as using email tools such as gmail and outlook, search the web for information and copy and paste website URLs)

• Understand and support our mission

• Have an awareness of the challenges facing the LGBTQIA+ community

• Are empathetic in nature

• Agree to uphold our values of being non-directive and non-judgemental

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 16+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.

About Crisis

Crisis is the national charity for people experiencing homelessness. We believe everyone should have somewhere safe and warm to call home and are committed to ending homelessness. Every year we work side by side with thousands of people from all sections of our communities to help them rebuild their lives and leave homelessness behind for good.

You will contribute to ending homelessness by...

Helping us better respond to the needs of the people accessing our services. You know your community better than we do - by identifying and creating connections with a network of Eritrean organisations and community groups, such as churches and support groups, we’ll be better able to support Eritrean people who are experiencing homelessness or who are at imminent risk of becoming homeless.

Timings

Flexible, but approx. 7 hours per week – this may include evenings and/or weekends depending on the availability of community groups/organisations.

Location

Skylight London, 50 Commercial Street, London E1 6LT and remote/community-based.

Responsible to

Eritrean Community Connection Volunteer Supervisor.

Core tasks

• With the Volunteer Supervisor, hold focus groups with Crisis members to identify potential contacts within Eritrean community groups and increase our knowledge and cultural awareness of the Eritrean community
• Proactively source and arrange meetings with different Eritrean community groups to:

1. Help link these organisations with Crisis so that information can be shared about the realities of homelessness in London and the work of Crisis Skylight
2. Gain valuable knowledge about cultural sensitivities so that we can improve staff awareness and better support people from the Eritrean community

Who we are looking for

To be successful in this role we’re looking for someone who:

• Is fluent in English and Tigrinya and/or Amharic and can translate and interpret between them
• Is knowledgeable about the culture and practices in the countries where Tigrinya/ Amharic are spoken
• Has the confidence and motivation to source opportunities to link with Eritrean organisations and community groups and represent Crisis independently
• Has excellent communication skills and is confident networking and talking to new people
• Has good IT skills with the ability to use email and the internet proficiently
• Is organised and reliable, non-judgemental, patient and friendly
• Is passionate about ending and preventing homelessness for people from the Eritrean community
• Understands the importance of adhering to policies and processes, including confidentiality, safeguarding, data protection and professional boundaries
• Is able to commit to the role for 6 months

What you will gain

Engaging your community with a cause you are passionate about is an incredibly rewarding experience. It is a good way to affect change at a local level, improve services and inspire others to consider how they too can take action to end homelessness.

• This is a new volunteering role, which you have the unique opportunity to help develop
• Opportunities to learn about the causes and effects of homelessness and how to engage others in the conversation
• Networking experience for a national organisation including public speaking and relationship management
• The opportunity to share your existing or develop new skills in a friendly and supportive environment
• Regular meetings to discuss how your volunteering is going and what other opportunities and training may be available to you
• Being part of a wide network of staff, volunteers and supporters all working together to end homelessness
• A reference for volunteering at a national organisation

Additional information

• Following a successful interview and references, completion of essential e-learning and training is required before starting the role
• A Crisis IT account will be issued for the role and must be used for all communications and record keeping connected with the role
• Out of pocket travel expenses and meal allowance will be reimbursed in line with our expenses policy
• We encourage people from all backgrounds to apply and particularly welcome Black, Asian and Minority Ethnic, LGBTQ+, disabled and male applicants as well as those with lived experience of homelessness as these are currently under-represented groups in our volunteer pool

Applications will be considered as they're received so we encourage you to apply as soon as possible.

About Crisis

Crisis is the national charity for people experiencing homelessness. We believe everyone should have somewhere safe and warm to call home and are committed to ending homelessness. Every year we work side by side with thousands of people from all sections of our communities to help them rebuild their lives and leave homelessness behind for good.

You will contribute to ending homelessness by...

Helping us better respond to the needs of the people accessing our services. You know your community better than we do - by identifying and creating connections with a network of Eritrean organisations and community groups, such as churches and support groups, we’ll be better able to support Eritrean people who are experiencing homelessness or who are at imminent risk of becoming homeless.

Timings

Flexible, but approx. 7 hours per week – this may include evenings and/or weekends depending on the availability of community groups/organisations.

Location

Skylight London, 50 Commercial St, London E1 6LT and remote/community-based .

Responsible to

Eritrean Community Connection Volunteer Supervisor.

Core tasks

• With the Volunteer Supervisor, hold focus groups with Crisis members to identify potential contacts within Eritrean community groups and increase our knowledge and cultural awareness of the Eritrean community
• Proactively source and arrange meetings with different Eritrean community groups to:

1. Help link these organisations with Crisis so that information can be shared about the realities of homelessness in London and the work of Crisis Skylight
2. Gain valuable knowledge about cultural sensitivities so that we can improve staff awareness and better support people from the Eritrean community

Who we are looking for

To be successful in this role we’re looking for someone who:

• Is fluent in English and Tigrinya and/or Amharic and can translate and interpret between them
• Is knowledgeable about the culture and practices in the countries where Tigrinya/ Amharic are spoken
• Has the confidence and motivation to source opportunities to link with Eritrean organisations and community groups and represent Crisis independently
• Has excellent communication skills and is confident networking and talking to new people
• Has good IT skills with the ability to use email and the internet proficiently
• Is organised and reliable, non-judgemental, patient and friendly
• Is passionate about ending and preventing homelessness for people from the Eritrean community
• Understands the importance of adhering to policies and processes, including confidentiality, safeguarding, data protection and professional boundaries
• Is able to commit to the role for 6 months

What you will gain

Engaging your community with a cause you are passionate about is an incredibly rewarding experience. It is a good way to affect change at a local level, improve services and inspire others to consider how they too can take action to end homelessness.

• This is a new volunteering role, which you have the unique opportunity to help develop
• Opportunities to learn about the causes and effects of homelessness and how to engage others in the conversation
• Networking experience for a national organisation including public speaking and relationship management
• The opportunity to share your existing or develop new skills in a friendly and supportive environment
• Regular meetings to discuss how your volunteering is going and what other opportunities and training may be available to you
• Being part of a wide network of staff, volunteers and supporters all working together to end homelessness
• A reference for volunteering at a national organisation

Additional information

• Following a successful interview and references, completion of essential e-learning and training is required before starting the role
• A Crisis IT account will be issued for the role and must be used for all communications and record keeping connected with the role
• Out of pocket travel expenses and meal allowance will be reimbursed in line with our expenses policy
• We encourage people from all backgrounds to apply and particularly welcome Black, Asian and Minority Ethnic, LGBTQ+, disabled and male applicants as well as those with lived experience of homelessness as these are currently under-represented groups in our volunteer pool

Applications will be considered as they're received so we encourage you to apply as soon as possible.

About Access Academia

Access Academia is the charitable umbrella which was created out of the creation of the student-led publication, the Journal of Intersectional Social Justice. When Journal of Intersectional Social Justice (JISJ) was created, there were not any expectations for the project to be any more than that: a student-led academic publication. However, as it rolled on, attention for the project widened and it began to cover other topics and get involved in other realms of knowledge sharing, activism, and content creation. The creation of the seminal Access Series on the Intersections blog springboarded the idea for the JISJ to turn into something much more than a simple academic publication. Now as we have restructured the JISJ into Access Academia, we are finalising our official registration as a charitable incorporated organisation (CIO) in the UK. 

Our core purpose is to Make Academia More Accessible. We plan to accomplish this by many different avenues, as obviously it is a very wide-ranging goal! The main ways we plan to do this are through encouraging Open Access academia and knowledge sharing through the Access Series, expanding the themes covered on Intersections with additions such as Mental Health Mondays and Colonialism in Subject, creating accessible content across our social media platforms which encourages truthful and accurate knowledge sharing and activism, running research events to encourage students to publish and interact with academia, covering inside stories of academia, running student engagement programmes to try and make academia less of an Ivory Tower, and much more!

What is a Volunteership?

A volunteership is a unique hybrid opportunity that combines elements of volunteering and interning. Participants commit to working with a charity or nonprofit organization for a specified period of time, fulfilling a set of responsibilities and expectations. In return, they gain valuable experience, receive a letter of recommendation, and are offered LinkedIn endorsements. Additionally, they may have the chance to continue working with the charity through future hiring cycles as long as they remain a student. This experience provides both personal fulfillment through giving back to the community and professional development for future career opportunities.

Volunteership: Events & Programmes Coordinator
Duration: May to August 2025
Eligibility: Must be currently enrolled as a student

Requirements:

• Currently enrolled in an undergraduate or postgraduate program.

• Strong interest in event planning, programme coordination, and nonprofit work.

• Excellent organizational skills with the ability to multitask and prioritize.

• Strong written and verbal communication skills.

• Ability to work independently as well as in a team setting.

• Prior experience in event planning or project coordination is a plus, but not required.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.

• A passion for contributing to social impact and supporting charitable initiatives.

Duties & Responsibilities:

• Event Planning & Execution:

  • Assist in the planning, coordination, and execution of monthly charity events. This is a minimum of 1 online event per month.

  • Work closely with team members to ensure events are organized efficiently, within budget, and aligned with the charity’s mission.

  • Help with logistics, setup, and support during events.

  • Manage guest lists, invitations, and event communications.

• Annual Research Programme Coordination:

  • Support the coordination of the charity’s annual research programme. This is currently an annual programme, the Social Justice Research Fellowship, running in 2025 from June 2nd - August 8th.

  • Assist in organizing logistics, outreach, and scheduling for research participants.

  • Ensure that resources and materials are available for programme participants.

  • Track the progress of the programme and report on key milestones.

  • Contribute to planing and logistical initiatives surrounding expanding the provisions of research programmes, including brainstorming and coordination for potential new programmes.

• Collaboration & Teamwork:

  • Collaborate with internal teams and volunteers to ensure smooth event and programme execution.

  • Participate in regular team meetings, contributing ideas and insights.

  • Provide feedback and suggestions for improving the efficiency of events and programmes.

  • Participate in Outreach & Marketing meetings and follow direction provided from Senior Staff.

• Post-Event & Programme Reporting:

  • Help in post-event evaluations, collecting feedback from participants, and reporting on outcomes.

  • Assist in maintaining and updating event and programme documentation for future reference.

What You’ll Gain:

• Hands-on experience in event management and programme coordination.

• Networking opportunities with peers, university departments and professors, and other charitiable groups.

• Opportunities to develop key skills in project management, communication, and teamwork.

• A letter of recommendation upon successful completion of the volunteership.

• Certificate of participation of the volunteership.

• LinkedIn endorsements and the chance to be considered for future hiring cycles with the charity.