Facilitator jobs in Birmingham
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: UK (Remote with occasional travel)
Salary: Rest of UK - £20,012.14 London - £22,013.42
Hours: 21 hours per week
Willingness to travel for team meetings, training events and centre visits as required. Travel is funded.
MSI Reproductive Choices UK is looking for a highly organised and compassionate Complaints & Customer Services Facilitator to join our Quality & Governance Team.
This is a rare opportunity to join our Quality & Governance team and develop specialist expertise in complaints management, governance, and client experience within a leading healthcare organisation.
The successful candidate will benefit from dedicated one-to-one training, coaching and support from our experienced Quality & Customer Services Manager, gaining valuable knowledge and practical experience in complaint investigations, medico-legal processes, organisational learning and quality improvement. This role offers an exceptional platform for professional development and would suit someone looking to grow their career in governance, quality, patient experience, customer services or healthcare management.
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
Financial Benefits
- Competitive salary
- Up to 5% employer pension contribution
- Fast expense reimbursement (within 10 days)
Work-Life Balance
- 25 days annual leave + your birthday off
- Family-friendly policies
Rewards & Perks
- Long service recognition
- Discounts at 4,000+ retailers via Blue Light Card
Health & Wellbeing
- 24/7 GP access
- Employee Assistance Programme
Career Development
- Paid training and development
- Accredited apprenticeships
- Clear progression pathways
Key Responsibilities
- Formal Complaints Management: Support the investigation, documentation, and resolution of formal complaints, ensuring timely and compassionate responses.
- Evidence Gathering & Analysis: Review clinical records, staff statements, call transcripts, policies, and other relevant information to support investigations.
- Stakeholder Engagement: Work collaboratively with clinical, operational, and senior leadership teams to support investigations and share learning outcomes.
- Medico-Legal Claims: Assist in gathering documentation, statements, and evidence to support claims management and reporting.
- Police & Legal Requests: Support the management of police requests, legal enquiries, and information disclosures in line with legislation and governance requirements.
- Information Governance: Maintain accurate records and ensure all disclosures comply with data protection and safeguarding principles.
- Quality Improvement: Analyse complaints and claims data to identify trends, risks, and opportunities for service improvement.
- Governance Reporting: Prepare reports and information for governance groups and organisational committees.
- Learning & Improvement: Share findings and lessons learned with management teams to support continuous improvement across services.
- Client-Centred Communication: Ensure communications with complainants are clear, empathetic, and professional at all times.
- Advice & Support: Provide guidance to colleagues on complaint handling, best practice, and quality standards.
Skills & Experience
- Experience managing formal complaints within a healthcare, regulatory, legal, or other high-risk environment.
- Experience supporting or managing medico-legal claims.
- Strong understanding of information governance, data protection, and disclosure processes.
- Ability to conduct thorough investigations and present balanced, evidence-based findings.
- Excellent written and verbal communication skills.
- Experience handling sensitive and confidential information with professionalism and discretion.
- Confident engaging with multidisciplinary teams, senior leaders, and external agencies.
- Strong stakeholder management and influencing skills.
- Excellent organisational skills with the ability to manage competing priorities and deadlines.
- Proficient in Microsoft 365 applications and case management systems.
- Knowledge of quality, governance, regulatory compliance, or safeguarding processes would be advantageous.
- Understanding of NHS governance or patient safety frameworks would be beneficial.
Join MSI UK and help transform client feedback into meaningful improvements that strengthen the quality, safety, and experience of care for every client.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Field-based delivery across the Midlands, particularly Coventry, Sutton Coldfield and Birmingham
Reports to: National Programme Manager
Fees: A daily rate of £160-£200 per day depending on experience
Expected Start Date: Jan-Feb 2027
Contract: Freelance contractor
Application deadline: Wednesday 29 July at midday
Interview information: Interviews will be held on a rolling basis. We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so early applications are encouraged.
About The Girls’ Network:
The Girls' Network is a national charity with a mission to inspire and empower girls from the least advantaged communities by connecting them with a network of professional women role models and volunteer mentors. We believe no girl should have her future limited by her gender, ethnicity, background, or parental income. Our vision is a future where all girls are supported to realise their ambitions, discover their self-worth, and shape their own futures.
We partner with secondary schools and colleges across multiple regions in England, including London, Merseyside, Portsmouth, Southampton, Sussex, Tees Valley, Tyne & Wear and Midlands. We match girls aged 14–19 with trained volunteer mentors for one-to-one support. In addition to this core mentoring, workshops, and access to an Ambassador Community that provides continued opportunities for development, career support, and connection.
Role Summary:
The Associate Facilitator plays a key role in delivering high-quality, engaging programmes across The Girls’ Network regions. This role focuses on facilitating impactful workshops and mentoring programmes for girls aged 14-19, supporting them to develop confidence, personal and social skills, and aspirations for their futures.
We are looking for an experienced and confident facilitator who can create inclusive, engaging learning environments and adapt delivery to meet the needs of diverse groups. The role requires someone who is comfortable working with volunteers and building positive, professional relationships with schools and other stakeholders.
This is an exciting opportunity for someone who is highly organised, reliable and passionate about working with and for young people. Delivery will take place across England, so a willingness to travel is essential (travel expenses will be reimbursed).
We are particularly interested in facilitators based in the Midlands.
Key Duties/Responsibilities:
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Deliver engaging in-person workshops and onboarding sessions to young people aged 14-19 in secondary schools and colleges, empowering them to develop personal and social skills. Prepare thoroughly by reviewing and adapting session plans to meet the diverse needs of different groups.
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Facilitate end-to-end mentor matching with young people (both in-person and virtually) and be present to support positive mentoring relationships.
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Build and maintain positive, working relationships with schools, colleges, volunteers and other stakeholders. This includes retaining key relationships and supporting volunteers to ensure they feel confident and clear on their role.
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Accurately collect and maintain records of programme participation, attendance, and outcomes. This includes logging pre-and post-programme data into Salesforce and gathering qualitative feedback from young people.
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Uphold safeguarding and GDPR policies and procedures at all times, promptly escalating any concerns or disclosures to the National Programmes Manager and/or Designated Safeguarding Officer(s).
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Facilitate the overall success of workshop delivery, volunteering, and mentoring cohorts in your region.
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Coordinate and deliver events and communications to meet regional and national KPIs, ensuring smooth operations.
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Utilise effective, high-quality workshop and training materials to deliver impactful programme activities.
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Engage in regular supervision with the National Programme Manager and attend additional training sessions and briefings as required.
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Manage travel arrangements in line with the Expenses policy, ensuring timely submissions of expenses.
Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.
Person Specification:
Essential
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Applicants must hold a full, clean driving licence and have the ability and willingness to travel regularly across the region.
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Experience of delivering high quality workshops and/or training sessions to groups of young people, aged 14-19.
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Proven ability to build and independently manage multiple relationships with key stakeholders, including young people, volunteers, education providers and local partner organisations.
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Excellent organisational, prioritisation and time-management skills, with a proven ability to meet deadlines in a target-driven environment.
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Excellent communication and interpersonal skills, with the ability to engage diverse audiences.
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Project or programme coordination experience, with the ability to manage conflicting priorities effectively.
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Experience of working towards agreed objectives or performance measures and contributing to performance monitoring.
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Practical knowledge and experience of safeguarding and child protection working practices.
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Competence in using digital tools, such as Salesforce or other CRM platforms, with attention to detail and the ability to maintain high-quality records for monitoring and evaluation purposes.
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Understanding of equal opportunities and inclusion in youth work and how they apply in youth work in the charity and/or education sector.
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Understanding of the barriers experienced by girls and young women from disadvantaged backgrounds, with a commitment to helping address these through the organisation’s work.
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Commitment to The Girls’ Network mission and keeping young people at the centre of all work.
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Ability to work flexibly, including occasional evenings and weekends, where required.
Desirable
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Qualified Teacher Status or other relevant teaching qualification
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Experience working in a charity, youth, or education setting.
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Experience of working with young people from diverse backgrounds.
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Experience of safer recruitment in volunteering.
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A mentoring, coaching qualification, or equivalent experience.
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Specific knowledge of mentoring programmes and/or youth/education services.
We are committed to building a diverse and inclusive workforce and encourage applications from people of all backgrounds. If you believe you have relevant experience and the potential to thrive in this role, we encourage you to apply, even if you do not meet every single criterion listed.
We welcome applications from outreach youth workers and/or teachers/teaching assistants or equivalent roles.
Typical delivery pattern
Programme delivery is scheduled around the needs of partner schools and colleges. As a guide, most programmes consist of a series of three workshops, delivered either:
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Once a week over 3 weeks; or
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Once a fortnight within a school half term.
Delivery schedules may vary depending on the needs of each education setting.
Work will be offered on an ad hoc basis according to programme demand and contractor availability. We cannot guarantee a minimum number of programme delivery assignments.
How to apply
We encourage you to apply as soon as possible. As part of your application, you will be asked to submit your CV and answer a few application questions.
Appointees will be subject to a DBS check. You must have the right to work in the UK to apply for this role.
The deadline to submit your application is 29 July at midday. Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible.
Training and induction
Successful contractors will receive an induction and training programme to support them in the role. This is expected to take approximately 3 days, although the duration may vary depending on your previous experience.
Training and induction time will be paid at the agreed day rate. Any reasonable travel and accommodation costs incurred while attending training or carrying out work for The Girls' Network will be reimbursed in line with our Expenses Policy.
Diversity at our core
The Girls' Network is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination. In line with the Equality Act 2010, if you require any reasonable adjustments to support you with any stage of this recruitment process, please contact the Recruitment Team.
Our mission is to inspire and empower girls from the least advantaged communities by connecting them with a mentor and network of female role models.
The client requests no contact from agencies or media sales.