1 Facilitator jobs in Cambridge, Cambridgeshire

At GamCare, we're committed to ensuring that everyone affected by gambling harms can access the support they need. Delivering the best possible services means continually learning, adapting and improving. We're looking for a Service Improvement Facilitator who can help us turn valuable insights into practical changes that make a real difference to the people who use our services and the colleagues who deliver them.

Working across our Helpline, Online Services and Volunteering teams, you'll play a key role in strengthening the quality, consistency and effectiveness of our support. Drawing on service performance, quality reviews, feedback and emerging best practice, you'll identify opportunities for improvement and translate them into engaging learning experiences, clear guidance and better ways of working. From facilitating workshops and coaching colleagues to helping teams embed new approaches, you'll ensure that learning doesn't simply happen but leads to meaningful, measurable and sustainable improvements.

We're looking for someone who combines strong facilitation and learning design skills with a practical understanding of service improvement and organisational change. You'll have experience developing and delivering training or learning interventions in an operational environment, with the confidence to engage different audiences, influence colleagues and turn complex information into accessible, actionable guidance. You'll be motivated by understanding what works, challenging existing approaches constructively and helping others deliver their best.

What we offer

We want colleagues to feel supported, valued and able to balance their work with life outside work. Benefits include:

• 33 days’ annual leave including bank holidays, pro-rated for part-time colleagues and increasing to a maximum of 38 days with service
• A generous pension scheme, with 6% employer contribution
• Discretionary company sick pay after six months’ service
• A 24-hour Employee Assistance Programme
• Premium access to the CALM app for you and up to five dependants

For further details and to apply please click the apply button.

The closing date for applications is 10th November 2026 at 23.59pm.

Interviews will take place online via video conference on 18th November 2026.

We may close the vacancy earlier once we've received enough applications, so we'd encourage you to apply as soon as possible.

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.