Facility manager jobs in Liverpool
The Operations Manager will play a central role in ensuring the Joy building operates smoothly, safely and in line with Open Door’s values and ambition. Taking overall responsibility for day-to-day site operations, you will help create a welcoming, inclusive and well-managed environment that supports staff, tenants, partners and everyone who uses the building.
Working collaboratively across the organisation, you will oversee facilities, maintenance, compliance and operational systems, ensuring Joy is consistently clean, secure and fit for purpose. You will act as the main point of contact for contractors and suppliers, manage utilities and building systems, and take a proactive approach to health & safety, risk management and statutory compliance.
As a key operational lead within the building, the role will support events and programmed activity, working closely with the Commercial & Events Manager, Programming Manager and Access teams to ensure activities run safely and smoothly. You will also build positive day-to-day relationships with tenants and partners, and contribute to cross-site support as Open Door continues to grow.
Check out the candidate pack for full details.
The client requests no contact from agencies or media sales.
The Commercial & Events Manager will line manage front of house and hospitality staff, foster a positive and values-led team culture, and lead relationships with café and bar partners to ensure a joined-up, high-quality experience for everyone who comes through Joy’s doors.
As a key presence within the building, you will oversee the end-to-end planning and delivery of events, taking responsibility for visitor experience and acting as the lead point of contact on event days. You will play a central role in shaping and delivering Joy’s commercial events programme, helping to build a vibrant, inclusive and financially sustainable offer across the building. Working at the intersection of culture, community and commerce, you will develop a compelling programme of events and hospitality activity that supports Joy’s ethos while contributing to its long-term sustainability.
You will lead on commercial events strategy, sales and income generation, managing the full events pipeline from initial enquiry through to delivery. Working closely with Directors and cross-site colleagues, you will identify new audiences, formats and opportunities, and support the growth and evolution of Joy’s commercial offer over time.
Check out the candidate pack for full details.
The client requests no contact from agencies or media sales.
Life is a national charity committed to delivering high‑quality, compassionate and person‑centred support to people facing crisis. Guided by our values of Humanity, Solidarity, Community, Charity and the Common Good, we work across multiple sites to provide safe, effective and life‑changing services.
The Role
We are seeking an exceptional Director of Quality Improvement and Compliance to join our Senior Leadership Team at an exciting time of organisational development.
Reporting directly to the CEO, this is a senior, influential role with strategic responsibility for quality, safeguarding, compliance, estates and continuous improvement across our national portfolio of services.
You will provide visible, values‑led leadership, ensuring that everything we do is safe, effective, person‑centred, financially sustainable and fully compliant with regulatory requirements. This role has a real opportunity to shape the future of Life – and to positively impact the lives of hundreds of people we support.
Key Responsibilities
- Provide strategic leadership on quality improvement, compliance and continuous improvement across supported housing, estates and services
- Hold senior accountability for safeguarding governance, complaints and assurance frameworks
- Lead audit, inspection and review activity, ensuring consistently high standards and strong regulatory outcomes
- Embed a culture of quality, learning and improvement across multi‑site services
- Oversee property compliance, health & safety and estates management, ensuring safe and welcoming environments
- Use data, insight and digital systems to drive performance, manage risk and support innovation
- Act as the organisation’s senior lead with regulators, inspectors and professional bodies
- Work collaboratively with fellow Directors to deliver a joined‑up, high‑quality client journey
- Develop, coach and inspire senior leaders, fostering a high‑performing, values‑driven culture
About You
You will be a credible, values‑led leader with a strong background in regulated services and a passion for quality and safeguarding.
Essential experience and qualifications include:
- Senior leadership experience within supported housing, homelessness or a closely related regulated sector
- Proven success leading multi‑site services and senior operational leaders
- Strong track record in quality improvement, safeguarding, compliance and inspection readiness
- Sound financial and commercial awareness, including managing significant budgets and resources
- Lean Six Sigma qualification
- Level 5 Safeguarding qualification
- Health & Safety qualification (IOSH Managing Safely or equivalent)
You will also bring:
- Strategic thinking with the ability to translate vision into practical delivery
- A collaborative, visible and approachable leadership style
- Integrity, humility and purpose in how you lead
- A commitment to co‑production, continuous learning and innovation
- Strong communication, influencing and relationship‑building skills
Information about the role:
For further information, please see the attached job description on our website.
Salary: £50,285 per annum
Hours: 32 hours per week
Location: Home Based with travel across sites in the UK
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Additional annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality:
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
Neotree: The Digital Learning Health System
Neotree is an award-winning digital learning health system co-designed with frontline clinicians to end preventable newborn deaths in low-resource settings. Our open-source platform integrates real-time, knowledge-based clinical decision support (CDS), structured data capture, and visual dashboards into routine neonatal care. Currently active in 18 healthcare facilities, Neotree has supported care for 60,000 newborns and trained over 3,000 health workers to date. Neotree is the only platform of its kind with a defined pathway to embed AI-enabled decision support into routine neonatal care in sub-Saharan Africa.
Neotree: The Charity
The UK charity was established by core members of the University College London (UCL) Neotree research project to maximise the impact of their research on the quality of newborn care and newborn mortality. After five years of rapid growth and proven clinical impact, Neotree is seeking a visionary Executive Director to lead our next chapter. Having evolved from an innovative research pilot into a multi-country digital health intervention, integrated into routine neonatal care in Malawi and Zimbabwe, Neotree is poised for national-scale rollout and scale up, alongside rigorous ongoing monitoring and evaluation.
The Opportunity: Impact at Scale
By 2030 the ambition is for Neotree to be a fully integrated, sustainable standard of care across Malawi and Zimbabwe, having been handed over to, and owned by, their respective Ministries of Health. The incoming Executive Director will lead this transition, shifting the organisation from a research-led implementation partner to one able to scale up a digital public good (currently a DPGA Nominee with a full submission for DPG designation under review).
While the technological landscape, and specific delivery modules, will evolve, the Executive Director will ensure Neotree remains a safe, cost-effective, equitable, and evidence-based system that is successfully embedded within national digital health infrastructures.
The Executive Director's success will be measured collaboratively, focusing on KPIs related to impact and sustainability, and they will work alongside experienced clinical, technical, and academic leads.
Location: Remote within 2-3 hours of Central Africa Time (CAT), with approximately quarterly travel (including to Malawi, Zimbabwe and the UK).
Reports to: Board of Trustees
Hours: Full-time (40 hours per week)
Key Responsibilities
1. Operations, Clinical Safety & Quality Assurance
1.1. Senior Operational Oversight: Provide high-level oversight of Neotree’s operations across 18 healthcare facilities in Malawi and Zimbabwe, ensuring that the "baby-first" mission is consistently delivered on the ground.
1.2. Clinical Safety & Ethical Governance: Lead the overarching strategy for clinical safety and ethical compliance. Ensure the platform remains a safe and effective clinical tool, and that all operations comply with international data protection and health governance best practices.
1.3. Quality & Effectiveness: Oversee the continuous improvement and optimisation of the Neotree platform based on real-world feedback from frontline clinical staff, ensuring the system remains highly acceptable and trusted by healthcare professionals.
2. Management: People, Grants & Finance
2.1. International Team Leadership: Lead, oversee and inspire a multi-disciplinary, multi-country team (UK, Malawi, Zimbabwe, South Africa), fostering a culture of agility, collaboration, and excellence.
2.2. Develop local leadership and support the growth of country-based teams, ensuring long-term sustainability through in-country capacity building.
2.3. Financial & Grant Management:
2.3.1. Provide robust oversight of the charity’s finances, including budget setting and cash flow.
2.3.2. Lead the management of complex institutional grants (e.g. FCDO, Gates Foundation), ensuring all milestones and reporting requirements are met.
2.3.3. Manage relationships with multiple downstream partners.
3. Governance & Accountability
3.1. Statutory Compliance: Lead Neotree’s reporting and compliance with the Charity Commission, HMRC, Companies House, donors and other relevant legislation. Oversee internal and external audits.
3.2. Board Development & Relations: Act as the primary link to the Board of Trustees, providing transparent reporting on risks, financial performance, and strategic progress. Work proactively with the Chair to strengthen the board, supporting its growth and ensuring its membership is representative of the diverse international contexts and communities Neotree serves.
3.3. Risk Management: Serve as the ultimate lead for organisational risk, identifying and mitigating risks to protect the charity’s reputation, clinical safety, and financial health.
3.4. Organisational & Innovation Governance: Responsible for the continuous review and implementation of all policies (HR, due diligence, safeguarding, clinical and data governance etc.). Ensure policies are legally compliant across international operations.
4. Strategy & Impact Scaling
4.1. Overall Strategy: Lead the development and execution of Neotree’s business model and strategy to scale impact globally, ensuring the sustainable growth and wider adoption of Neotree as a digital public good.
4.2. Evidence base: Work closely with Neotree’s academic team at University College London to identify and address evidence gaps, to support on Neotree research grants (e.g. NIHR, Gates Foundation), and to ensure academic insights are translated directly into clinical impact and national policy.
4.3. Tech Strategy & Interoperability: Lead the development and execution of Neotree's digital strategy. A key focus will be driving the roadmap for system interoperability to ensure Neotree is a future-proofed platform. This includes FHIR compatibility and integration with national systems, such as DHIS2 and national EHRs, to support seamless data exchange.
4.4. Fundraising Strategy: Design and deliver a diverse fundraising strategy that further moves the organisation toward financial resilience and reduced dependence on major academic grants.
4.5. Partnerships & External Relations: Serve as one of the primary ambassadors for Neotree, alongside our Principal Investigators and co-founder Professor Michelle Heys. Define priority stakeholders, and build and maintain relationships with those high-level strategic partners to drive adoption and raise Neotree’s profile.
Key Priorities for the First 12-18 Months
The new Executive Director will focus on the following key priorities during their initial 12-18 months:
1. Successful Project Delivery & Ministry of Health Partnerships. Ensure successful delivery of the projects currently in flight, in both Malawi and Zimbabwe. This includes partnerships with the Ministries of Health in both countries to build and hand over neonatal modules in their EHR systems based on Neotree, and support their successful rollout.
2. Strategic Plan Development. Develop a 3-5 year plan with the Board, academic partners, and wider project team to build on our existing foundation to expand Neotree – including addressing research gaps, using AI to improve clinical decision support, and finding ways to expand the adoption of the technology in Zimbabwe, Malawi, and beyond. Sustainability is a core part of that strategy.
3. Strategic Plan Execution. Execute on that plan, including securing funding, building partnerships, and further developing the Neotree team.
Person Specification
Personal attributes and skillset
- Overall: Values-driven, mission alignment, humility, and commitment to equitable partnership.
- Visionary Leadership: An inspiring leader who can balance day-to-day operations with a long-term strategic focus. You can articulate a clear future for Neotree that motivates an international team and aligns global partners toward making Neotree a national standard of care, ensuring every innovation remains underpinned by our "baby-first" mission.
- Adaptability & Flexibility: You must thrive in a landscape that is constantly shifting. You can pivot strategies as national digital health priorities evolve or as new technological partners emerge. You are comfortable with ambiguity and can steer the organisation through the "unknowns" of the next five+ years.
- Communication & Collaborative Mindset: You are a bridge-builder. You have a demonstrated ability to work collaboratively across international borders and multidisciplinary partners, linking academic research, technical development, and frontline clinical delivery.
Experience
1. Education: Master’s degree (MSc, MPH, MBA) in a relevant field (e.g. Global Health, International Development, Digital Health).
2. Proven track record of overseeing delivery of health services and/or health interventions (ideally in low-resource settings).
3. Experience of working in partnership with Ministries of Health strengthening health systems.
4. Proven experience in scaling an organisation or a digital product / health intervention from a pilot phase to a national or regional standard.
5. Experience of leading multidisciplinary, multi-cultural teams, both in person and remotely.
6. Experience of monitoring and evaluating health programmes.
7. Experience managing complex grants, and diverse revenue streams (grants, philanthropy, or social enterprise models).
Desirable
- AI & Innovation: Understanding of the ethical and practical implications of integrating AI/Machine Learning into healthcare.
- Governance: Familiarity with UK charity governance, including reporting to the Charity Commission and Companies House.
Equal opportunities
Neotree values diversity and is committed to equal opportunities. All applicants for employment will receive equal treatment without discrimination on grounds of gender, race, ethnic or national origins, disability, gender identity or sexual orientation, or any other grounds. We are particularly interested in receiving applications from candidates from minority ethnic backgrounds, and the low-resource settings in which we work, to ensure we have a well-balanced and widely representative staff base.
The client requests no contact from agencies or media sales.
Are you passionate about tackling the issues faced by young people such as school absence, loneliness and career opportunities, and determined in supporting their development of life and employability skills? Then there is a place for you at WeMindTheGap.
We are seeking a special person to fill a new role, Director of Operations. You will bridge the gap between our Board of Trustees, CEO and Operational Delivery. You will be responsible for turning our 5-year plan into high-quality sustainable action while ensuring that our culture remains the golden thread running through everything we do. To do this you will need to be able to effectively manage our growing team of circa 31 staff, line manage our Senior Leadership Team, maximise our yearly budget of roughly £1.7 million, and monitor and report on our Key Performance Indicators directly to our CEO.
Over the last decade, WeMindTheGap has walked alongside the most amazing young people aged 11–25yrs who have fallen through the gaps to find their place in the world. However, sadly, factors such as the Covid-19 pandemic mean that the need for our programmes is greater than ever.
That is why we have launched an ambitious 5-year plan to deepen our impact and expand our ‘Villages’. Through our place-based approach and continuum of five programmes, we provide our 'Gappies' with work and life skills opportunities, a sense of belonging in their communities, and a chance to build independent, fulfilling lives.
If you are an individual who thrives in social system changes, complex systems work, if you are driven by purpose and want to be part of an organisation that changes the lives of young people today and for our future generations, we want to hear from you.
Location: In-person at our WeConnect Hubs (Wrexham, Flintshire, Cheshire)
Salary: £50,000
Hours: Full-time, 5 days a week (37.5 hours)
Start Date: ASAP, ideally by 01/05/2026 (negotiable)
Contract: Permanent
Deadline: 12:00pm, 11th of March 2026
To find out more and how to apply, please download and read our full ‘Director of Operations - Recruitment Pack’.
Please note, the deadline for applying is 11th March 2026 and if chosen for stage 2 you must be available for interview in-person on 31st March or 1st of April 2026.
The client requests no contact from agencies or media sales.
· SPACE was founded in 2014 by parents of children with additional needs in response to the lack of appropriate play resources and support locally.
· Our centre includes a large fully accessible play frame and soft play area, interactive sensory room, a versatile activity room and a changing space.
· Our services include family play sessions, parent / carer support and training, sibling group, lending library, counselling, after school activity clubs and birthday parties.
· Our mission is to relieve isolation experienced by children with additional needs and their families by providing fully accessible support and facilities. Our centre, members, volunteers and colleagues provide the momentum that helps us affect change.
We’re now looking for our new Chief Executive Officer who will help lead us on our continued journey…
About You:
· Are you passionate about making a real difference in the lives of children with additional needs and their families?
· Can you combine strategic leadership with a practical hands‑on approach?
· Do you have significant experience within a charity, public sector, or values driven organisation?
· Do you have a strong understanding of charity governance, assurance and risk?
· Are you a strategic thinker with the ability to translate vision into clear plans and measurable outcomes
· Do you have strong leadership and influencing skills, with the ability to bring people with you through change
· Can you demonstrate a clear commitment to SPACE’s values, ethos, and social purpose
If you think you’ve got what we are looking for, we’d love to hear from you.
Supporting children with additional needs and their families to have a better quality of life.
The client requests no contact from agencies or media sales.
Operational Rural Surveyor
Reference: DEC20259175
Location: Flexible in England
Contract: Permanent
Hours: Full-Time, 37.5 Hours per week
Salary: £39,205.00 - £49,183.00 Per Annum
Benefits: Pension, Life Assurance, Annual Leave
Make an Impact Across England
Are you ready to use your expertise to make a real difference? Join the RSPB and help shape the future of our incredible estate. From negotiating land acquisitions to advising on biodiversity net gain, from listed buildings to innovative land management, this is a role where your skills truly matter.
At RSPB, we don’t just offer a job - we offer flexibility, purpose, and growth. We invest in you with CPD support and annual membership fees for one professional body included. You can enjoy a healthy work-life balance with options like flexitime, TOIL, and parental leave. After five years, take a four-week sabbatical to recharge, learn, or explore. We’re proud winners of the Great British Workplace Wellbeing Award for ‘Best Mental Wellbeing Initiative’ - because your wellbeing is as important as the work you do.
The successful applicant will join an England wide team of 11 Rural Surveyors. You will support the RSPB estate across the Country, dealing with interesting and challenging casework. You will play a vital role in supporting the wider team, stepping in to backfill colleagues when needed to ensure seamless delivery across our estate. The location of the role is flexible within England and does not require any specific travel arrangements.
What You’ll Do
- Shape the Landscape: Manage land and property across England, from rent reviews to wayleaves, sporting rights, and agri-environment agreements.
- Drive Conservation: Lead acquisitions for new reserves and expand existing ones, handling valuations and negotiations that protect nature for generations.
- Strategic Decisions: Deliver property disposals and acquisitions that align with our mission and financial goals.
- Risk & Compliance: Safeguard RSPB’s reputation and finances through robust systems and audits.
- Collaborate & Innovate: Work with a passionate team of surveyors, building surveyors, and area managers to spot opportunities and maximize returns.
What We’re Looking For
- Chartered RICS (Rural) or equivalent.
- Strong post-qualification experience in estate management and rural property transactions.
- Knowledge of agricultural subsidy schemes and compliance.
- Excellent communication, negotiation, and decision-making skills.
- Ability to travel widely and occasionally stay overnight.
Closing date: 23:59, Sunday 15th February 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

Worldwide, the pace of Bible translation has never been quicker – a full Bible or New Testament translation is being completed at a rate of two a week and a record number of translation programmes are in progress!
Working at the heart of the Church Relations team, as Operations Lead you will ensure that the practical, operational, and logistical foundations are in place for others to do their work well. You will play a vital role in how Wycliffe presents itself at events and festivals, support volunteer speakers, and encourage supporters and churches in fundraising and partnership.
- Salary: £32,000–36,000 + benefits
- Location: Home based or the option of a desk at our office in Oxford
- Terms of appointment: Full-time (37.5 hours per week). Permanent
- Closing date: Friday 27 February at 9am
- Interview date: Interviews will be held in Oxford on Tuesday 10 March.
Key responsibilities:
- Own national event logistics to engage people with Bible translation
- Coordinate our volunteer speaker programme
- Administer and support community fundraising efforts
- Provide general administration support to the Church Relations team
Benefits include:
- 33 days’ annual leave, including bank holidays
- Competitive contributory pension scheme
- Employer pension contributions up to 7.5%
- Fully employer-funded life assurance
- 24/7 employee assistance programme for emotional and practical support
- Family-friendly employer
- Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
- Hot-desking facility at Oxford office
- Fully paid-for professional development opportunities.
It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement.
To apply, visit our careers site and complete the short online application, attaching your CV and a covering letter (no more than two pages) summarising why you’re applying, how you meet the person specification, and telling us about your personal Christian journey and church involvement.
A world where everyone can know Jesus through the Bible
The client requests no contact from agencies or media sales.
Role Overview: Reporting to the CEO, the Senior Fundraiser will lead funding applications, relationship-building with donors and stakeholders, and the development of systems and tools to support sustainable growth and income generation through fundraising.
Role Tasks and Responsibilities:
Strategic Planning and Leadership:
- Inform development of a comprehensive fundraising strategy aligned with the charity’s mission, long-term goals, and emerging priorities.
- Identify and develop fundraising-related policies and procedures to ensure compliance and best practice.
- Provide strategic advice to the CEO on funder requirements, including appropriate metrics, outcomes, and impact reporting expectations.
Fundraising and Income Generation:
- Develop a detailed fundraising blueprint, outlining language, approach, and strategy for each voluntary income stream (e.g. Trusts and Foundations, Individual Giving, Legacy, Corporate Partnerships).
- Identify, develop, and submit funding bids and proposals.
- Ensure that the charity's website and digital channels are optimised to support fundraising efforts, including donor journey mapping and supporter newsletters.
- Develop, launch, and oversee a legacy donation programme, including campaign planning.
- Use and develop AI ‘training’ document/s to enhance the efficiency and quality of funding applications.
Relationship Building and Stakeholder Engagement:
- Map and cultivate relationships with donors, funders, members, and other stakeholders, including individuals within the network who have capacity to give.
- Attend the board’s fundraising subcommittee, working closely with the CEO and trustee board subcommittee representative to agree agendas and facilitate meetings.
- Provide regular updates to the CEO on fundraising progress, opportunities, challenges, and risks.
Operational Development and Systems:
- Support the adoption and use of Beacon (CRM platform), contributing to the development of internal fundraising systems and processes.
General Responsibilities
- Uphold and promote EoLDUK’s mission, values, and policies.
- Maintain discretion and confidentiality in all professional matters.
- Undertake additional duties related to fundraising as required by the EoLDUK CEO and Board.
Person Specification
Essential Requirements
- Based in and has permission to work in the UK
- Demonstrable success in securing high-value funding
- Excellent verbal/written communication and persuasive writing skills for making compelling cases and reports to diverse audiences
- Understanding of EoLDUK’s work, mission, ethos and ability to represent it clearly and professionally
- Reliable, detail-orientated, and organised
- Self-motivated and able to work independently
- Strong IT capabilities (e.g., Microsoft Office, completing online applications, using AI tools to streamline application drafting)
- Demonstrates commitment to EoLDUK’s mission
- Experience of using and maintaining a fundraising database
Desirable
- Previous experience of developing fundraising strategy
- Previous experience of using a CRM system to manage fundraising
- Previous experience of using AI tools for funding applications
The client requests no contact from agencies or media sales.
Assistant Director of Operations
Salary: £72,000 per annum
Work Pattern: This is a permanent contract, working full time, Monday to Friday, 37.5 hours a week.
Location: Your base can be at any of the 6 mainland UK Discovery Sites: Arundel BN18, Llanelli SA14, London SW13, Martin Mere L40, Slimbridge GL2 or Washington NE38. The 7th site is Castle Espie.
For this role we can offer the opportunity for hybrid working. It is expected the role will need you to be present at each of your sites on a regular basis, at least once per month.
About The Role
WWT is the charity for wetlands.
This is a critical role in the recently restructured Operations Directorate at WWT. As Assistant Director, you will be directly responsible for the performance of our 7 Wetland Discovery sites. You will provide inspiring and professional leadership to your teams, whilst proactively collaborating cross organisation and externally.
Your focus will be on driving meaningful improvements at sites across our three ambitions of Restore, Inspire and Thrive, with emphasis on financial performance driven by visitor experiences. Reporting to the Director of Operations, you will directly manage two Heads of Operations, a Head of Retail and Head of Catering. You will indirectly lead more than 400 staff and volunteers across Living Collections, Reserve Management, Visitor Experience, Trading, Marketing, Facilities and Grounds.
You will work closely with Health & Safety and Sustainability leads to ensure good governance and compliance at sites and across the Operations Directorate.
You will have a background working in visitor attractions or a very similar sector, coupled with a passion for purpose-led organisations and a keen interest in the environment. You will be an inspiring leader with high levels of emotional intelligence and values & behaviours that align with WWT.
About You
To join as our Assistant Director of Operations, you will need to evidence:
- Experience in a senior position(s) held in the visitor attraction/events management sectors, directly accountable for site operations and visitor experience throughout the visitor journey.
- Strong skills in leading business planning, financial analysis, budget development and management, and delivery of significant capital projects across £multi-million business unit(s).
- Demonstrable ability to recruit, performance manage and motivate large (>100) diverse multi-disciplinary teams.
- The ability to develop, communicate and implement strategic change, turning organisational vision into improvements at scale.
- An inspirational and empathetic leadership style, able to role model an organisation’s values and behaviours, and to evidence strong emotional intelligence. Able to prioritise effectively, to collaborate, network and influence internally and externally at a senior level.
- A highly creative and inquisitive mindset, able to spot and exploit potential opportunities, keen to explore, test and learn as a means of driving continual improvement and excellence in the visitor experience.
- Experience of working collaboratively with insight, marketing and communications teams to deliver strong brand and marketing campaigns which drive footfall.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from our Employee Assistance Programme
Closing Date: 23rd February 2026
N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
No agencies please.
Restore Wetlands and Unlock their Power




