We are looking for 2 x Helpline Advisors

Background information
Jo's Cervical Cancer Trust is the UK's leading charity dedicated to those affected by cervical cancer and cell changes (abnormalities). The charity was established in 1999 by James Maxwell following the death of his wife Jo, aged 40, from cervical cancer.
Since then we have provided advice and support to thousands of women and their families.
We offer a range of online and face-to-face support and information including: information materials, a free helpline, online forum, national and regional support days and an ‘ask the expert’ service. Cervical cancer is one of the most common cancer amongst young women (under 35) in the UK and Europe.
Two women a day in the UK will die from cervical cancer whilst over 3,000 women are diagnosed each year. In addition, some 220,000 a year are told they may have a cervical abnormality that may require treatment. Thanks to the NHS Cervical Screening and HPV vaccination programmes cervical cancer is a largely preventable disease. However, for those affected, the impact of cancer on a woman's life and that of her family cannot be overstated.
In recent years awareness of our work and cervical cancer has grown significantly with annual income from £288k to £1.8m. The staff team has also significantly grown to 23 enabling us to reach more women than ever before.
Over the past few years our work has been recognised a number of times including winning a prestigious GSK IMPACT Award, Best Communications Campaign at the Third Sector Excellence Awards and a Plain English Osborne Memorial Award for our website, we have also achieved Investing in Volunteers accreditation.

Overview of the role
Purpose of Job
We are looking for two passionate part time Helpline Advisors to join our hardworking but friendly team in order to provide vital support, information and signposting via our helpline.
You will play a key role in offering support and information to women affected by cervical cancer, cervical cell changes and those with concerns or questions about the cervical screening or HPV vaccination programmes.
You will also be responsible for offering team support on our email service, which is an extension of our helpline and our busy Ask the Expert service which provides online medical clarification to our community as well as our online Forum. The ideal candidate will be self-motivating and a clear communicator with a proven track record of strong helpline and supportive skills.

Closing date: 13th December 2021

Virtual Interview date: 16th December 2021

To apply for this role please send a CV and a covering letter explaining why you are suitable for the role and why you would like to work at Jo's  Cervical Cancer Trust to Debbie Shipley, Senior Support Services Manager

Applications without a covering letter will not be considered.

You have recent experience in mental health employment support or a related field such as Human Resources, Recruitment, Education or Health and Social Care, and a good understanding of the Recovery and Personalisation agenda. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as an Employment Advisor.

Recovery Focus is a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

We’re looking for Employment Advisors to join our friendly, vibrant team and support the delivery of our Employment Service. We are based within Oxford Health’s NHS IAPT (improving access to psychological

therapies) Service, Healthy Minds in Bucks. Our Employment team supports adults who are experiencing common mental health difficulties, such as anxiety and depression, to either find work, stay in their current job, or return from sick leave.

The successful candidate will support the delivery of our Employment Service. This will see you focus on motivating, supporting and providing person-centred advice and guidance to people receiving support to enable them to move into suitable and sustainable work or to retain their current employment.

As well as a good understanding of people with mental health problems, you will need to have recent experience in mental health or a related field. You should also have knowledge of the Equality Act and basic employment legislation. You will also need to have experience of networking/liaising with local employers, delivering training and the initiative to develop and promote a service.

Excellent motivational, presentation and listening skills are essential too, as is a willingness to travel in the local area and occasionally work outside of office hours. Customer focused, well organised and collaborative in approach, you’re a great administrator too. Indeed, you pride yourself on your word processing skills and ability to keep accurate computer records/use a database. The successful candidate will be expected to have a flexible approach to working to ensure effective service delivery.

This post is located in Aylesbury.

The salary for this post is £23,013 per annum.

This is a permanent full time post requiring the post holder to work 37.5 hours per week.

So, are you ready to take on this rewarding role that comes with some really great benefits?

This is a rolling recruitment process, candidates will be shortlisted as and when they apply.

Family Rights Group’s mission is to create a more socially just society in which the child welfare and family justice systems support children to live safely and thrive within their family, while strengthening the family and community networks of those children who cannot live at home.

We are looking for a passionate and committed Practice Adviser to offer training and consultancy support to local authorities who commission Family Rights Group to help them introduce or maintain a Lifelong Links or family group conference service.

Either an experienced family group conference coordinator/manager or a social worker with post-qualifying experience as a senior practitioner or manager of children and families work.you will have an in-depth understanding of family group conference coordination and child welfare framework and procedure.

This is a full-time role, although alternative working arrangements may be considered. All staff are currently working remotely until April 2022. After that, the role will be London-based, although flexible working requests will be considered.

Interested candidates with the relevant experience are encouraged to apply as soon as possible. Please click our website link to access a full job description and application form.

About Migrant Help

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We are currently looking for Helpline Advisers x2 to join our team on a 9-month fixed-term contract. There will be a potential for the role to be made permanent or extended.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme

​The Role: 

• To provide advice, guidance and support to those seeking asylum in the UK via the telephone helpline service 
• To meet internal standards on performance and call handling as set by the Head of Advice Line
• To meet all regulatory standards in line with Migrant Help and OISC best practice
• Liaise with other departments to ensure that customer and client service standards are met.

Main Duties & Responsibilities: 

• Work as part of the Eligibility, Advice and Guidance Line Team to ensure compliance with all applicable regulatory requirements, policies and procedures to provide the correct advice and guidance to all who contact the helpline.
• Handle calls effectively working in a timely way to ensure that clients are supported appropriately whilst ensuring that the helpline operates successfully.
• Work with interpreters as required.
• Undertake casework which may include complex or safeguarding cases as required to assist with providing that timely service.
• Ensure that a professional and courteous service is provided to all clients, both internal and external.
• Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work.
• Attend and participate in team briefs and meetings, participate in training and appraisal processes as required
• Adhere to Data Protection regulations and GDPR

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.​

Special Requirements:  

• This post is subject to an Enhanced Disclosure and Barring Service (DBS) Check
• This post is subject to a Counter Terrorism Check (CTC)
• Suitable candidates must be OISC registered or have the willingness to work towards OISC qualification. 

Therefore the applicant must:

• Be able to prove their right to work in the UK by providing a valid passport or other right to work documents, such as work visa, settled status document, certificate of registration or naturalization as a British citizen etc. Any offer of employment will be subject to CTC clearance which requires a valid passport.
• Be able to provide continuous UK address history for the previous 5 years.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
  ​

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. 

Vacancies:

1 x full time position (37 hours)

1 x part time position (15 hours)

Overview of Hopeful families

Hopeful Families is a community programme run by the ‘PLUSS’ Organisation and a team of five West Yorkshire voluntary and community partners.

Jointly funded by National Lottery Community Fund and the European Social Fund, the programme is designed to help individuals from the region’s most socially excluded families.

Hopeful Families aims to help individuals who are out of work to build their confidence and overcome the challenges they face in finding employment.

The programme will be individually tailored to meet a person’s needs and will offer advice in areas such as personal development, health and wellbeing, finance and benefits as well as providing access to training and life-skills mentoring, such as using digital technology.

Groundwork support is provided through family mentors who offer one to one sessions with either an individual in the family, or with the family as a whole, to help improve their situation and encourage a more positive outlook.

Groundwork is one provider of the Hopeful family project based in Wakefield. We are committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation.

Purpose of Job

The Family Mentor will support clients within the wider Calderdale, Kirklees & Wakefield area, providing 1:1 support to engage with disadvantaged participants with multiple barriers, assessing their needs and developing individually tailored support packages to enable them to become more socially included and enter training, education and /or employment.

Young Carers Support Advisor

Full time (37 hours) Part time will be considered over 30 hours per week

Salary: £22,492

We are looking for people with excellent communication skills to work with young carers and their families.  You will be friendly and able to demonstrate creative ways to seek solutions for issues young carers and their families might be facing. We ask that you can present information in a clear and concise manner suitable for a variety of audiences.

You need to be able to use various IT skills confidently with key tasks being using databases to record work, understanding the need for clear record keeping that demonstrates your understanding of the situation and allows others to work in partnership.  Previous experience of using Families First, Outcome Stars or similar tools will be an advantage but is not essential.

As a carer led organisation Carers in Hertfordshire believes that the voice of the carer is central to everything we do, so you will be able to ensure young carers voices are heard at every level, whether this is in planning the care for them and their family or in the planning of services that affect them.  You will contribute to this through supporting the work of the young carers council, encouraging feedback on support as well as regular activities and the annual young carers conference.

 

Closing date: 9am, Monday 13th December 2021

Interview Date: Friday 17th December 2021

Yorkshire & Humberside, with travel across the NPS region

Closing date: 12 December 2021 at 11.30pm

Do you have knowledge of the Criminal Justice Sector, plus experience of proactively managing a fluctuating caseload and providing advocacy on behalf of clients to other agencies and authorities? Then join Shelter as a Bank Accommodation Adviser and you could soon be playing a vital role aimed at providing invaluable resettlement support to offenders.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Our Accommodation Services Team helps people on probation obtain or retain settled accommodation which has been identified as a key factor in successful rehabilitation and a reduction in re-offending. We aim to deliver a comprehensive and flexible service tailored to the individual that addresses and resolves identified housing needs while taking into consideration their specific goals. We also strive to enable them to access services that will tackle issues and help them move away from reoffending and successfully reintegrate into society. This is your opportunity to help bring about positive change.

About the role

The role of Bank Accommodation Adviser involves supporting Accommodation Advisers with their caseloads and supporting with Accommodation Interventions. That means providing tailored accommodation support to men in custody and under probation supervision in the community to help them overcome barriers to obtaining secure and stable accommodation and successfully reintegrate into society. First, you’ll need to complete an Initial Needs Assessment (INA) with each service user by having a detailed discussion outlining their situation, needs and support required. You’ll also need to take a strengths-based approach to identify the positive attributes they can build upon to achieve their goals and reflect that in the design of the INA. Then, in collaboration with the service user, you’ll be able to map out and agree a set of interventions and outcomes required that will encourage and empower them to actively contribute towards their goals. The position will be based from home with travel expected across the National Probation Service (NPS) Region. You’ll also be expected to work in a prison setting and other agreed locations as required.

About you

To succeed, you’ll need good listening skills and the ability to build trust, motivate service users and promote their ability to change. You’ll also need a confident approach to achieving successful outcomes, including challenging when necessary. Adept at translating complex information into practical and personalised action plans, you understand professional boundaries too. What’s more, you’re happy to get involved in the ongoing development of the service and willing to travel as necessary. Experience of using a range of digital technology to monitor progress and record on our systems is also required.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The Welfare & Grants Advisor is a member of the Welfare and Therapeutic Services Team. The postholder will work in collaboration with our Trustees, staff and network of volunteer colleagues to ensure that those harmed because of their policing role, and their families, have somewhere to turn to when things get tough.
You will be responsible for assessing and prioritising beneficiary needs and providing practical help and advice, including case work; working holistically with people to address a variety of wellbeing needs. Acting as a first point of contact for new and existing beneficiaries, you will determine how the charity can best support beneficiaries across the UK through the provision of advice and guidance, including signposting and/or referring to other organisations and helping them access our financial support as appropriate. 
The aim of our service is not to solve all the issues that people are facing ourselves, but to work with them to overcome life’s challenges together and linking in with other activities or services that are best placed to help.

Job description and person specification

Role description

1. To develop and help manage the charity’s relationships with beneficiaries, ensuring a consistent and high standard of service is provided across the UK
2. Using a person-centred, whole-life approach assess how we can best help our beneficiaries through our services, volunteer family and grants programmes, including making recommendations on the award of grants
3. To research and give out accurate and up to date information, advice and guidance, signposting or referring to alternative sources of support as appropriate
4. Work with the Senior Volunteer Coordinator, and Regional Volunteer Coordinators on allocating and managing beneficiary tasks to volunteers, such as visits to aid welfare checks, referrals, grant applications, and peer support.
5. Work with the Senior Volunteer Coordinator, and Regional Volunteer Coordinators, to develop guidance and training materials for Volunteers and ensure adequate recruitment and training in support of our volunteers
6. Keep a case management system up to date with accurate and relevant information, in accordance with data protection and processing laws
7. Undertake all administrative work generated by the post, such as progress reports, scheduling, and filing

An exciting opportunity has arisen for the new role of a credible and confident HR/People Advisor to join our small Human Resources team. This is an exciting time to be joining us as we as we reposition our team following the many challenges of the pandemic and the recent introduction of a new HR system.

This is a broad generalist, operational role and in service to the HR Business Partner and Director of People & Culture, will provide expert, pragmatic advice to ensure HR matters are handled fairly and consistently by managers, in line with employment law, best practice and Shooting Star Children’s Hospices strategy, policy and procedure, balancing legal and regulatory compliance and risk with business needs and within our values framework. The breadth of the role provides the opportunity to build your range of HR skills to develop to more senior roles in the future.

HR Advisor Responsibilities:

- Responsible for managing the HR administration function across the employee life cycle
- Being the first point of contact for providing accurate guidance and advice on routine queries relating to terms and conditions, employee relations issues and HR policies and procedures, escalating to the HR Business Partner as required.
- Providing guidance & advice to employees on queries in relation to their employment, including pay, benefits, conditions of service and to advise on their maternity, paternity and adoption rights.
- Collaborating with the Director of People and Culture and HR Business Partner to develop and implement new ideas in relation to the management of Shooting Star Children’s Hospices policies and HR services.

HR Advisor Requirements:

You will have a relevant HR qualification or equivalent career experience and need to be able to evidence experience of wide-ranging HR skills.

You will need to be a clear and influential communicator in order to be able to advise employees and managers. Experience of using an HR information system and being an HR system super user, ideally Iris Cascade, is essential.

The client groups are based at Shooting Star House, Hampton, the Christopher's hospice near Guildford and in our charity shops. You will therefore need to be a car owner and driver in order to support your client groups and attend meetings at our offices, hospices and retail locations. There will also be flexibility to work from home as part of a hybrid working pattern.

We’re always on the lookout for talented and caring people who want to join our fantastic team and make a difference to local families. If you feel you are up to the challenge, we want to hear from you. Please note that appointment will be subject to DBS clearance.

About Us:

As a leading children’s hospice charity, Shooting Star Children’s Hospices cares for babies, children and young people with life-limiting conditions, and their families across Surrey and London. Our aim is to deliver highly professional services which place children and young people with life-limiting conditions at the heart of everything we do.

Location: Shooting Star House - Hampton, Greater London with travel to Guildford and Retail Shops
Contract Type: Permanent
Hours: Full Time, 37.5 hours per week
Salary: circa £30,000 per annum

Closing Date: 21 December 2021

You may have experience of the following: HR Advisor, People Advisor, HR Officer, HR Manager, HRBP, HR Business Partner, Human Resources, CIPD, etc.

Ref: 105 069

The opportunity

Are you interested in a career in customer service?  Do you love providing excellent customer service? Would you love to work for an amazing charity that funds research that really does save lives?

If that sounds like you, we want to hear from you!

About the role

We’re looking for three Customer Care Advisors to help us provide a fantastic responsive service to all our customers. 

Acting as one of the first points of contact with the customers, representing British Heart Foundation (BHF) you’ll provide an exceptional level of customer service. You’ll respond to and resolve inbound customers, supporters and fundraisers queries via telephone, email and live chat. 

This role is fast paced and you'll be able o take account for your own work and actions. Using the BHF’s Customer Relationship Management (CRM) database you’ll keep records of all contact made, updating customers’ addresses, contact preferences and all other admin needs.

We're open to receiving applications from candidates UK wide. Candidates would work a blended contract between home and office working and there will be a requirement for a weekly presence at our Birmingham hub.

Please note these are fixed term contracts for 6 months, with the potential to be extended to 12 months. 

About you

With a high standard of written and spoken English, you’ll have experience working in an call centre environment.You’ll be a fantastic communicator, able to listen and problem solve and able to work at pace. 

You'll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data.

With a real passion for delivering world-class customer service, you'll be able to demonstrate excellent customer service skills, with energy and empathy by telephone and in writing. You’ll also be able to demonstrate attention to detail and will have excellent administrative and time management skills to deliver results on time and within target.

About us

We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work.

Interview process 

The interview process will be held over MS Teams. 

How to apply 
 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Our recruitment process requires that successful candidates are asked to consent to a Basic criminal records check and any offer of employment will be subject to a satisfactory basic DBS check.

We are looking for a Combined Independent Domestic Violence Advisor for 37 hours a week based at our Exeter office with opportunities to work from home. This role will cover Exeter, East and Mid Devon.

Please go to our website for the full job description, person specification and application form for the role. We do not accept CVs and only accept application forms.

You will be part of an experienced team providing high quality advice, guidance and support to victims of domestic violence and/or abuse enabling them to live safely.

You will be expected to provide a timely pro-active service to male and female victims of domestic violence and abuse, who have been assessed as being at high and medium risk of domestic abuse; working within a multi-agency setting to ensure risk is reduced.

Essential Criteria for the role:

· Experience of working with victims of domestic abuse or other vulnerable people in a challenging environment

· Knowledge of child protection and safeguarding

· An understanding of confidentiality principles

· Understanding of domestic violence issues and its impact on all those involved

· Proven experience n support work

· Excellent written and verbal communication skills.

This is a fixed term contract for 12 months, maternity cover.

Barnardo's delivers a wide range of services supporting children, young people and their families, and the successful candidate will provide operational management across two services currently delivered by Barnardo's in Nottinghamshire:

* The Butterfly Service which provides support to children who have life-limiting conditions and their families
* The Ranby Prison Family Service, which provides support to prisoners in relation to promoting contact with their family and facilitates positive family interaction during prison visits.

The post provides the opportunity to combine operational management with some direct delivery of support to prisoners around family relationships. We are looking for a motivated individual who is passionate about providing excellent services for children and their families to lead our small but dedicated staff team.

Although this contract has a permanent status, please be aware that this post is subject to funding currently to October 2022 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement.

This contract is due to expire in October 2022.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.

About Barnardo's

At Barnardo's we believe in children - no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. We actively encourage applications from disabled, Black, Asian and Minority Ethnic and male candidates as they are under-represented within Barnardo's.

Our basis and values

We have several opportunities available across South Wales. Please note secondments will be considered. 

Ref: PWW-215

Are you a highly effective, proactive and inspiring individual who is passionate about making a difference? If so, St Giles is looking for an experienced Coach to provide centred support to a caseload of service users. 

About St Giles and the St Giles Wise Partnership

St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. 

The Wise Group is a leading social enterprise working to lift people out of poverty. As an enterprise, we build bridges to opportunity for the most vulnerable in our society. Our team does this through mentoring support, employment, skills, and energy advice.  St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. As a result, we have been awarded contracts to deliver Personal Wellbeing Services for North and South Wales. These services will involve a range of support to community offenders and prison leavers including families, emotional wellbeing, lifestyle and associates and social inclusion (including meet at the gates). 

About this exciting opportunity

Our successful candidate will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison. You will create a safe and trusting environment, using trauma informed practice to successfully facilitate a supportive and constructive relationship with service users. Developing and maintaining positive working relationships with external agencies including Probation, Prisons, partners, and others who will assist in achieving prescribed outcomes for service users is a key element of the role.

To secure this role, you must have:

• Experience of working within male adults in the criminal justice system whether in the community or in prisons 
• Experience of engaging successfully with challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused 
• Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines 
• An ability to work sensitively with clients applying trauma informed strategies, actively listening and able to use a range of communication methods when providing information and support 
• Ability to work resiliently under pressure, meet deadlines, work on own initiative and part of a team.
• Welsh speaker desirable

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervisions, season ticket loan and much more.

We positively encourage applications if you have previously worked on a client-led support project, have had personal adverse experiences such as homelessness, substance misuse, debt, involvement with gangs etc. This includes experience of the criminal justice system, having served a prison sentence, or still be serving a prison sentence in a prison.

Vetting process will be in accordance with Cabinet Office Baseline Personnel Security Standards (BPSS) and will include Enhanced DBS check. 

If you require further information, or to apply, please visit our website via the ‘Apply’ button. To have an initial discussion about the opportunities available please contact Debbie Rourke  or Justine Jenkins. Their details can be found on our website. 

Closing date: 11pm, 14 February 2022

Please note – This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

Position: Family Engagement Manager
Location: HMP Coldingley - nr Woking, Surrey
Contract type: Permanent
Hours: 37.5 Hours per week (Monday to Sunday)
Salary: £23,250 per annum

Closing date for applications: 13th December, 2021
Interview date: TBC

About the Role:

As Family Engagement Manager you will manage Pact’s Family engagement casework within the prison, organise Family Days periodically and liaise with our subcontractors in the Visits Centre.

About You:

To be successful in this role you will have a demonstrable capacity to coordinate a broad service, as well as experience and understanding of working with families in a challenging multi-agency environment, ideally involving offenders and/or their families. You will also have excellent organisational skills and the ability to manage a demanding workload. You will have the ability to contribute to the planning and development of Pact’s family work and also have knowledge of safeguarding/child protection practice. Furthermore, you will have excellent interpersonal communication skills and the ability to work in building partnerships with a range of agencies.

What we offer:

Pact offers a range of benefits including a free advice, information and counseling service, contributory pension, corporate eye care scheme, cycle to work scheme, and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and intervention worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

How to apply:

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply now` button.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

You may have experience of the following: Case Management, Rehabilitation, Family Services, Support Work, Criminal Justice System, Charity, Charities, Third Sector, Not for Profit, Social Work, Advocacy, Mentor, Mentoring, etc.

Ref: 105 112