Specialist Debt Adviser x4
£27,943.02 pa + excellent benefits
Permanent / Fixed Term Contract to 30/09/21 (FTCs may become permanent pending further funding)
Flexible with occasional travel to Manchester, Birmingham or Sheffield

Closing date: 14th December 2020 at 11:30pm

Are you a customer-focused individual with recent experience of providing specialist level debt advice? Then join Shelter as a Specialist Debt Adviser supporting client-facing debt advisers with their complex casework, contributing to resources and helping us to influence the debt advice sector.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our Specialist Debt Advice service works with front-line debt advisers based across England & Wales, providing support with their complex case work. The service currently operates between 9-5 Monday to Friday, with advisers offering live support to clients on a rota basis throughout the week. We are expanding the availability of our service and now need to recruit a additional Specialist Debt Advisers, some on a permanent basis and some on fixed term contracts which may become permanent depending on the outcome of the contract retender due early 2021.

About the Role
As a Specialist Debt Adviser, you'll be responsible for handling phone and email enquiries to the service, using diagnostic questioning to fully establish the caller's enquiry and providing detailed and timely responses. We'll also rely on you to identify and act upon any emergency enquiries and prioritise your workload accordingly. Helping our Team to produce written and on-line content and provide service users with the latest developments in debt regulation, policy and good practice will be important too.

About you
You're someone who champions user-focused advice and who can take complex language and processes and make them easy to understand for professional advisers and other audiences. You'll need excellent all-round understanding of debt advice, with experience of contributing to, and producing, written and on-line resources, including guidance documents, webinars and attendance at networking events, providing services users with the latest debt regulation, policy and good practice. What's more, you have good typing skills and proficiency using Microsoft office applications and case management and reporting systems.

Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

We're here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Are you interested in helping people who have, or are recovering from, mental health problems, integrate back into work? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Then join us as an Employment Adviser.

Right now, one of our partners, Richmond Fellowship, is looking for an Employment Adviser to join their Surrey Employment Service in IAPT. We help individuals with mental health problems to find paid employment, or unpaid voluntary work. We also assist employers and employees to successfully resolve mental health problems in the workplace. But, it’s only possible with the help of people like you.

This role is part of an employment advice service, working closely with clinicians working to provide psychological therapies to people with common mental health problems through the NHS IAPT service. The post holders will support service users with common mental health problems to gain, return to or retain employment. The role will involve working directly with Jobcentre Plus, employers, trade unions and employment agencies to keep people in employment and secure employment opportunities.

 Your challenge? To do everything you can to help the individuals we work with to source appropriate work experience placements, paid or voluntary roles with local organisations/employers. Day to day, you’ll offer support, careers advice and guidance, helping people to set their own recovery and employment  focused goals and  provide training in personal and skills development such as CV preparation, interview techniques etc. You’ll also be responsible for establishing and maintaining positive links with partner organisations, local employers and other relevant agencies and have the initiative to develop and promote the service. Additionally, you will have responsibility for maintaining efficient admin systems to ensure referrals, assessments and reviews are completed in a timely manner.

As well as a good understanding of mental health problems and the issues and barriers this can create for our clients, you’ll need excellent motivational, presentation and listening skills and be required to travel in the relevant Surrey area and to work outside of office hours as required.

This role can either be based at our Chertsey or Leatherhead office. A driver with full driving licence and access to car is essential.

The salary for this post is £21,764.00 per annum. Subsequent salary progression up to a maximum of £22,791 will apply to this post, subject to the postholder meeting the eligibility and performance criteria.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification,  will be considered for an interview.

Closing date: 2nd December 2020 at 11:59pm however we do reserve the right to close the vacancy early in the instance that a sufficient number of applications are received.

Interviews: 7th & 8th December 2020

So, are you ready to take on this rewarding role that comes with some really great benefits?  Apply now via our website.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

An excellent opportunity has arisen for a Lead Adviser – System Strengthening to join our Strategic Growth team as our technical expert in this priority proposition area.

About the role

Education Development Trust’s work in System Strengthening involves advice, support and/or interventions intended to improve the effectiveness of bodies such as ministries or inspectorates (and their decentralised branches/implementation agencies at regional and local levels) which have oversight of education systems. It focuses on improving teaching and learning quality across the entire school system (at scale).

The key job objectives include:

• Acting as the senior technical expert for the delivery of consultancy assignments or large-scale programmes relevant to System Strengthening.
• Leading and managing teams for the delivery of consultancy assignments.
• Developing core methods, drawing out key insights and learnings from the roleholder’s at scale programme delivery work and drawing on wider international evidence including our public research.
• Leading or contributing to R&D projects and support R&D impact reporting where required.
• Supporting the embedding of core methods for System Strengthening, reporting to the Head of Consultancy Delivery, including methods statements and related assets.
• Ensuring new opportunities in System Strengthening are won using our core methods, where necessary quality assuring technical aspects of both consultancy and larger bids. 
• Representing the organisation as a genuine thought-leader in System Strengthening.
• Supporting the development of strong client relationships as a basis for growth, building direct relationships and support key stakeholders, including Regional Directors, to strengthen relationships with key clients.
• Supporting the development and implementation of the Trust’s business development strategy, supporting market analysis and strategy development, advising R&D and Research teams on trends and directions in international education relevant to System Strengthening. 

The successful post-holder will have:

• Demonstrable professional expertise related to education reform at scale and System Strengthening, with associated understanding of education policy and strategic planning, capacity development and reform processes internationally.
• Knowledge of the disciplines relevant to the operation of a consultancy business – business development, marketing, financial management, project management.
• Proven experience as a delivery expert in System Strengthening. 
• Significant experience of managing a portfolio of projects or a complex programme in the proposition area, with the ability to manage a changing portfolio in line with client needs.
• Experience of successful business and strategy development, including at least two of: market analysis, strategy development, product development, thought leadership and client positioning, client relationship management, proposal development, partnership development.
• Proven senior people management and leadership experience.
• Excellent representational, negotiation, influence and interpersonal skills.
• The ability to think strategically, investigating and delivering fit-for-purpose solutions.
• Strong stakeholder management skills, including the ability to influence at senior management level and to work collaboratively across organisational departments.

In return we offer 30 days annual leave, a 6% matched pension scheme, a range of voluntary benefits, excellent training, and family friendly policies to support flexible working.   

Please note, we will be reviewing applications on an ongoing basis and reserve the right to close our vacancies early.
 

About the organisation
Education Development Trust is a leading education services charity working in over 80 countries.  We have over 50 years’ experience delivering high impact large-scale education programmes, influential consultancy and running and a global public education research programme. Together, these enable us to help transform school systems worldwide and fulfil Education Development Trust’s mission.

Education Development Trust is committed to safeguarding and promoting the welfare of children. The successful candidate must be willing to undergo an enhanced disclosure through the Disclosure and Barring Service.

Since adopting our global strategy, 100 Million Reasons, our global work to advance children’s rights and equality for girls has had unprecedented impact. We have been transforming our operations at the Global Hub to be the best possible partner for the 8,000+ staff who work in our country offices, and working to become a more agile, efficient and accountable organization.

We have improved our mechanisms for collaboration, transparency and data-gathering and disaggregation. The transformation has increased the number of decisions to be taken close to the point of impact and distributed power more widely throughout the organisation. We have made significant progress towards greater localisation and developing industry-leading equality, diversity and inclusion best practices.

To bring about lasting change, we have to live our values. We are committed not simply to telling the world we are the go to organisation on girls’ rights, but to embedding justice and equality in all that we do.

Will you join us?

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 80 years, and are now active in more than 70 countries.

The Opportunity

As the Internal Engagement Advisor, you will support the effective internal engagement and coordination for the CEO and Plan International senior leadership team across all parts of Plan International, including by supporting the oversight and delivery of key projects related to the Member account management. You will organise and coordinate CEO outreach and serve as a primary point of contact for stakeholders in their engagement with the CEO.

In this role, you will assist in preparing relevant communications content that is engaging and effective for the CEO to the wider organisation. You will support the CEO with time, priority and logistics management and you will also aid in initiating and maintaining quality-controlled systems for internal information and communication flows to and from the CEO.

The Individual

We are looking to recruit a proactive team player who has strong experience in providing support to upper-level management in an organisation similar to Plan International. You will have demonstrable experience in providing strategic and analytical support to senior management and/or governance bodies and you will also be able to build effective relationships with a wide range of stakeholders.

To be successful in this role you will have strong project management and planning skills and you will have the ability to process information quickly and to think outside the box. You will be flexible and work well both independently and collaboratively. You will also have good analytical skills and excellent written and spoken communication skills.

Location: Global Hub (Woking, UK where we are all currently working from home due to Government restrictions) or in most locations where Plan International has a legal entity and you have the pre-existing right to live and work
Type of Role: Permanent
Reports to:
Salary: We will be happy to disclose the salary and applicable benefits to applicants as part of this process, however, please kindly note that this will vary according to the location of the appointed candidate and therefore, it is not possible to include full details here. The salary for an appointed candidate based in the UK will be in the range of £40,000 - £45,000
Closing Date: Wednesday 9 December 2020

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.

A range of pre-employment checks will be undertaken in conformity with Plan International's Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for two Veterans Clinical Advisors to join our team across two geographical areas. Please see below for more information on what just might be your future role.

About You

Are you a dynamic, positive, and determined Band 7 Registered Nurse (Adult) with management experience and experience or knowledge of working with the Armed Forces Community? Do you enjoy being agile and resourceful in supporting people to navigate their own healthcare pathways and appreciate the challenge of sourcing novel solutions and working collaboratively with others? Are you also empathetic and can quickly build rapport to understand our Veteran’s needs and expectations? And you would be happy to embrace a flexible work pattern and represent Help for Heroes at outreach and educational events? In that case – read on. This is the role for you.

About the Role

In this role you will operate as the regional senior clinical subject matter expert (SME) and will act as an initial SME point of contact between the Wounded Injured and Sick (WIS) with resultant long-term health issues and the NHS, integrating Help for Heroes input to the clinical pathway within the Recovery Multidisciplinary Team (MDT). You will continuously engage with serving personnel, veterans, and their families, working with partner agencies, charities, and other organisations to offer clinical support and advice all the while providing line management, guidance, governance and support to your regional team.

About the Team

You will be a much-valued part of an expert, energetic and innovative Veterans Clinical Team across the UK. We are resourceful in finding ways to deliver what is right and fair for our veterans in the healthcare domain seeing the bigger picture, focusing on ideas that deliver the best results for our veterans and actively challenge, test, learn and adapt ideas, making them a reality. 

What we offer

To enable our employees to thrive in all aspects of their lives we proudly support flexible working practices. You can tailor your working day around your work and private commitments providing you maintain high class service to the team and our veterans at all times. And there is also a wide range of other benefits we offer like 26 days paid holiday, enhanced maternity pay, health cashback plan, and so many more.

Areas

• East
• West

Like what you see? Get in touch and apply now!

We look forward to hearing from you.

A Working for You advisors gives information, advice and guidance to adults with learning disabilities and/or high functioning autism to promote their independence and wellbeing. 

A Working for You Advisor must be committed to the safeguarding of the service users at all times and is responsible for reporting any concerns immediately to the manager.

A Working for You Advisor is responsible for maintaining good working practice within the team.

Administration

• To update and agree in writing with service users the relevant action plans and assessments
• To record and update significant and relevant information on individual clients'/service users’ records including use of our cloud based case management database
• To liaise with relevant staff regarding the completion of all necessary paperwork
• To write letters and reports as and when required
• Liaise with other agencies and organisations
• Contribute to the Performance Management reports

The main areas of responsibilities of the post are:

Advice and Information

• To provide information advice and guidance to the people using Working for You
• To plan and implement appropriate support and action plans to meet the needs of the clients
• To maintain contact with specified clients as agreed, and explain their responsibility to provide necessary information needed to provide the service
• To compile necessary reports with clients
• To keep knowledge on benefits and available services current
• To ensure that the database is kept up to date
• To attend and participate in client's meetings, keep accurate records and follow agreed action plans
• To maintain constructive working relationships with the clients to promote their welfare and development
• To maintain constructive relationships with colleagues, families, Barnet Mencap staff and other professional agencies to promote the welfare and development of the service users
• To assist clients in communication with benefit offices, job applications, social workers and others as relevant
• To work with other professional agencies, and to attend meetings at the direction of the Manager to promote the welfare and development of the clients where necessary.

Training

• To undertake training to maintain and develop an understanding of the needs of people with learning disability and/or autism and a working  knowledge  of present day legislation, approaches and interventions.
   

Additional

• To undertake any other duties that may be necessary as part of the Working for You Worker role
•  To participate in regular supervision and appraisal meetings with the Manager
• Ensure that Health and Safety policies and procedures are maintained at all times
• To be responsible for the physical care, safety and welfare of self and others in the office and clients’ houses
• To carry out Health and Safety requirements at the direction of the Management Team
•  Actively promote equal opportunities policies and anti-discriminatory practices at all times
• To be aware of the diversity of people who use our service and to be culturally sensitive

PROMOTION OF SERVICE

It is expected that the post holder will promote the service and perform the role in a way which furthers the values of the organisation with reference to Customer Care, Equal Access and Opportunity and Quality of Service provided.

The duties and responsibilities of this post may change over a period of time.  Only significant additional duties or responsibilities as required will render the grade of the post liable for re-evaluation. In order to deliver services effectively, a degree of flexibility is needed and the post-holder may be required to perform work not specifically referred to above.  Such duties, however, will fall within the scope of the post at the appropriate grade.

To apply please either fill in the attached Application Form or send us your CV with a covering letter explaining how you meet the requirements on the attached Person Specification.

Malachi

Malachi is an innovative specialist therapeutic family support service, established for over 30 years. We offer a diverse range of services to children and families in over 300 schools and other community settings. Our team of 60 dedicated staff work with the most vulnerable children and families and whilst it may be a challenging profession the rewards in seeing a family make lasting change really are wonderful.

The opportunity

The role is centred around assisting families, with the aim of enabling, achieving and maintaining outcomes to best support them. The Family Support Worker will manage a caseload and meet with families on a regular basis to provide a package of support interventions to meet the families targeted needs.

The role requires travel to sites, therefore driving is an essential part of the role. It is essential that candidates have a full driving licence and use of their own vehicle.

The working pattern for this role is Monday to Friday, 08.30 – 17.00.

Key work activities

• Work directly with children and their families in Schools and community settings, offering the right support at the right time.
• Implementing, monitoring and reviewing family support intervention plans to help strengthen family resilience.
• Proactively engage and support children and families to strengthen and improve their outcomes, develop their resilience and reduce dependency on external specialist services.
• Deliver a ‘solution-focussed’ approach, whilst maintaining focus on the safety and wellbeing of the family.
• Work with parents directly, to uncover underlying issues and enable them to gain and maintain independence and control over all aspects of their lives.
• Ensure that all children, young people and adults are adequately protected in line with Safeguarding Children and Adult Board reporting procedures.
• Liaise with teachers, other relevant professionals, social services and external agencies where appropriate.
• Write-up electronic records and assessments.
• Attend relevant meetings and training in accordance with your role.
• Undertake any other such duties that are required within your role.

What credentials are we ideally looking for?

• Level 3 in Counselling or other therapeutic qualification.
• A good standard of education including GCSE’s in English and Maths (or equivalent).
• Safeguarding and child protection awareness.
• Previous demonstrable experience of working directly with children on both a one-to-one and group/family basis.
• Confident in positively influencing family situations.
• Experience in completing an assessment tool, for example, outcome stars or Early help assessments.
• An understanding and knowledge of child development and attachment.
• Prior experience of communicating effectively with children and families, external agencies and other relevant professionals.
• Ability to update a case tracker system.
• IT proficiency
• Attention to detail, with the ability to accurately produce high quality concise reports and session notes.
• Ability to prioritise, demonstrating first class organisational skills and time management skills.
• Able to work on own initiative and as a member of a wider team.
• Ability to maintain a professional distance whilst fostering close working partnerships.

Benefits

• 45 days annual leave (including bank holidays)
• Contributory Pension Scheme
• Employee Assistance Programme
• 24-Hour Doctorline
• Retail discount scheme
• Voluntary Health Cashplan
• Flexible working
• Laptop & phone

Would you like to apply?

Malachi are committed to safeguarding and supporting the welfare of children and their families, and we expect all our staff to share in this commitment. We adopt a safer recruitment process to best support this commitment. The post is subject to a range of pre-employment checks, including an enhanced Disclosure and Barring Service check for the successful candidate.

"We are an equal opportunities employer and welcome CV's from all suitably qualified persons regardless of race, sex, disability, religion and belief, sexual orientation, or status regarding gender reassignment, marriage and civil partnership, pregnancy and maternity."

The closing date for applications is 29 November 2020. 

The selection process will consist of an initial psychometric test & pre-screen, as well as a two stage interview (observation exercise and panel interview). You will also be required to attend a full weeks induction, running from Monday to Friday, please ensure that you can commit to this.

Malachi would encourage candidates to submit their CVas early as possible, as we do reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

While we would like to contact all our candidates, unfortunately, this is not possible so if you have not heard from us a week after the closing date, your application has been unsuccessful.

(Strictly No Agencies).

 Do you like to work to the highest professional standards but have the freedom to offer your clients creative solutions? Then this might be the role for you. The Renewal Programme is a local Newham based charity that is passionate about supporting those that find themselves on the margins of our community. We are looking for an OISC qualified immigration caseworker to work within our refugee and migrant project (RAMP) and help to regularise the immigration status of the many individuals and families that find themselves at risk of destitution.  Newham has one of the highest number of asylum applications and new migrant arrivals of any London Borough, and many families lack the knowledge or resources to regularise their immigration status, which is where you come in. Qualified to OISC level 2 or 3, you will be an experienced immigration advisor who will help support our charity’s first steps into formal immigration advice after years of practical and holistic support for refugees and migrants. You will be working alongside a team of experienced community development professionals as part of our vision to deliver more holistic wrap around services in the borough. We will require you to develop and manage a portfolio of immigration advice and multiple caseloads in a timely a timely, supportive and friendly manner. You will therefore need to demonstrate that you are professional, organised, efficient and able to manage your own time and workload to meet project targets. We can offer you a friendly team of experienced coordinators to work with and the support of a dynamic leadership team.

This is a full time role and for an initial fixed term period of 6 months pending further funding. Please see the full job description and person specification attached and do note an enhanced DBS check will be required.

We look forward to hearing from you!

Please note that candidates without accreditation with OISC will NOT be considered.

Application Details : please note there is no closing date for this role, but early applications are encouraged as we will invite interviews and begin the selection process on a rolling basis, with the aim to have this position filled as soon as an appropriate candidate is identified.

Please apply by attaching an up to date CV detailing relevant education and employment experience and a covering letter demonstrating how your skills meet the Job Description and Person Specification (no more than 2 pages). Please ensure that your application contains details of 2 referees, one of which must be your current or most recent employer.

Equal Opportunities Statement

Newham Community Renewal Programme is committed to recruiting high quality candidates whose skills and experience are most suited to the job regardless of sex, race, colour, ethnic or national origin, religion (or beliefs), marital status, sexual orientation, disability, age or political affiliation.

We are looking for accredited Generalist and Debt Advisers to provide comprehensive advice and support to clients in Merton and Lambeth.  If you have at least one year’s post certificate training, are accredited to give debt advice (for Debt Adviser role), passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients.  You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework.  You will also be very well informed with regards to legislation, case law and policy changes relating to debt and benefits.

You must be prepared to work flexibly, currently due to the Covid-19 Pandemic, work will be home based until a time when our offices (Mitcham, Morden and Streatham Hill) and outreach venues re-open.  Our offices have excellent public transport links and Mitcham also has a carpark.  We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands. 

Birmingham – currently home working

Closing date: Sunday 6th December 2020 at 11.30pm

Part time-22.5 hours per week (Working pattern to be agreed with the successful candidate)

Fixed term contract until May 2021

We’re looking for an individual with considerable experience of working or volunteering in a client/customer service environment to join us in Birmingham as an Advice Assistant and help us deliver a vital advice service to people in housing need.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

About the role

You will be working alongside our partners at SIFA Fireside, Birmingham’s main day centre for adults who are homeless or vulnerably housed. We work with them to provide inclusion, engagement and equal access to services to individuals who are disadvantaged or experiencing homelessness, to help them find a route out of homelessness. As Advice Assistant you will be the first point of contact for clients either face-to-face or over the telephone,  undertaking initial fact finding triage interviews and booking appointments with the appropriate adviser, agreeing clients’ needs, providing them with basic information and advice and referring clients to other Shelter services or external agency as appropriate. Carrying out case related support and research for Advisers and Senior Advisers and dealing with enquiries not only in person, but also by telephone and email and generating correspondence as necessary are also key elements of this role.

About you

We are looking for someone with demonstrable interest or experience in one or more of the following areas of social welfare law – housing, welfare benefits and debt.  With experience of client/customer service work you will have a proactive, results-driven and customer focused approach, strong communication skills, a collaborative way of working and the ability to lead change and improve performance. Proficiency using Microsoft Office applications and case management systems and good typing skills are also required.  

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Place2Be is the leading children's mental health charity providing in-school support and expert professional development to improve the emotional wellbeing of children and young people, families, teachers and school staff. Place2Be provides mental health support and training for over 600 primary and secondary schools, reaching a total school population of over 350,000 pupils.
 
Our teams provide a range of services in our partner schools to build resilience early in life through counselling, creative work and play and support a child’s ability to engage in school life.  Our work, focused on early intervention, is part of the ‘comprehensive CAMHS system’.

About The Role

Permanent
Hours: 35hrs p/w
Days: Monday- Friday

This is a fantastic opportunity to join a high performing, fast paced HR team in order to provide comprehensive human resources support to the whole organisation.

You will contribute to Place2Be’s strategic and operational HR objectives and provide the full range of HR generalist advice and guidance to managers and employees. As the first point of contact for all employee related matters, you will ensure that staff are aware of our HR policies and procedures and that these are being implemented consistently across the organisation.

You will develop and coach managers so that they can confidently and consistently address any staffing issues that may arise alongside managing routine employee relations cases. You will manage the offboarding process for our staff, providing managers with operational support alongside overseeing exit interview feedback.

Proven experience in a HR function alongside a solid understanding of employment legislation and employee relations is essential, together with an enthusiastic and flexible approach to work, strong interpersonal skills and a genuine passion to make a difference.

You will:

• Work alongside the HR Officer to act as the first point of contact for all HR queries and ensure a timely and responsive HR service is delivered
• Support to coordinate and provide training in relation to the annual performance management process
• Advise, guide and support managers with all matters relating to employee relations
• Provide effective management of people related issues such as disciplinaries, grievance, redundancies and performance management

You will posses: 

• Strong knowledge of HR policies, procedures and best practice
• Proven experience managing a range of employee relations cases
• Be CIPD Qualified or working towards a CIPD accreditation
• Good oral and written communication and the ability to build effective relationships
• Great understanding of UK employment law with the ability to implement legal advice into practice
• Ability to build effective relationships, both internally and externally

In return we offer you a range of fantastic benefits including:

• Enhanced Annual Leave entitlement
• Robust Learning and Development Programme
• Contributory Pension Scheme
• Life Assurance, 4x Annual Salary
• Employee Assistance Programme
• Mobile Phone Discounts (EE Network)
• Cycle purchase and season ticket loan schemes
• Extended Maternity/Paternity Pay

Interview Date: Tuesday 15th December 2020 ZOOM Video Interview

If you share our core values of perseverance, integrity, compassion and creativity and have the counselling skills and patience to support some of the UK’s most vulnerable young people and families, we would love you to join us. It’s sensitive and demanding work – but hugely rewarding and fulfilling - you will be helping to give young people a brighter future.
 
To APPLY or to view/download the full Job Description and Person Specification please visit our website for further details.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?

Then Advance could be the career choice for you!

We are looking for AN EXPERIENCED IDVA TO JOIN OUR TEAM on a part time basis WORKING AS PART OF THE ANGELOU PARTNERSHIP

Location: Hammersmith, with travel across boroughs to provide targeted support to women as required.

Hours: 21 hours per week

Contract: Permanent

What we do:

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls who are survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

Advance delivers nationally accredited, quality marked services in Hammersmith & Fulham, Westminster and Kensington & Chelsea. We work within a coordinated partnership response to violence against women and girls as part of the Angelou Partnership.  Advance provides independent domestic violence advocacy and support for women, children and young people who have experienced domestic abuse.

The role:

We deliver these services through our teams of skilled professionals and are looking to bring in additional expertise to strengthen the support we provide.  As an experienced IDVA you will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voices of survivors inform every stage of the process.  Working as part of a team you will make proactive contact and provide high quality advocacy and support which is led by client needs and risk assessment.  Some evening work will be required on a rota system once we return to office-based working.

What you will bring:

• A sound understanding of domestic abuse and its effects on women and children, as well as best practice within the domestic abuse sector.
• Substantial experience working as a domestic abuse advocate including working with complex and multiple needs
• Solid skills in risk management and safety planning, with the ability to remain calm in a crisis. 
• Experience of direct work with female survivors of domestic violence and of working within safeguarding procedures

What we offer:

• 30 days holiday plus public holidays, and a day off for International Women’s Day
• Pension scheme
• Access to our Employee Assistance Programme
• Various forms of wellbeing support ranging from meditation to self-journaling
• Organisation wide away days
• The opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career

Please see the attached job description.

The closing date for applications is 11th December

The interview date for this role is Thursday 17th December.

To apply: Please click on the 'Apply with CharityJob' button to submit your CV with a supporting statement setting out how you meet the criteria for the role and details of your notice period, salary expectations and where you first heard of this vacancy.

Please note that any offer of employment will be made subject to references and confirmation of the right to work in the UK and satisfactory enhanced DBS check

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community, and with personal experience of the criminal justice system.

Are you a compassionate individual who would like to offer support to victims and survivors of sexual violence?

Have you got some experience of supporting individuals who have experienced sexual violence and abuse, whether in a paid or voluntary capacity?

Then we want to hear from you!

Who are we?

Aurora New Dawn is a feminist led charity dedicated to ending violence against women and children, and hidden violence. Since 2011, we have offered safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence and stalking. We are a passionate and enthusiastic team, delivering a variety of services across Hampshire and beyond.

Job Outline:

As an ISVA you will provide high quality, proactive (non- therapeutic) support to victims of sexual violence (aged 18+), particularly through the criminal justice process.  You will assess each client’s individual needs, inform them about their options, support them in accessing relevant services, and keep them informed about the progress of their case. You will work within a multi-agency framework, working alongside a variety of other professionals to ensure that your clients get the support and information they need.

Core Duties include:

1. Providing both face to face and telephone support to those who have experienced sexual violence.
2. Managing a case load ensuring that each client receives the appropriate service individual to their needs, both at the time of crisis and in the longer term, to include:

• Identifying the support needs of each individual client via a holistic assessment process.
• Providing information and support, with a focus on enabling your clients to make informed choices about the options available to them.
• Supporting your clients through the criminal justice process, including support and attendance at court, as required.
• Advocating on behalf of your clients with other agencies as required, maintaining an independent role, and ensuring that their needs remain central at all times.
• Working within a multi-agency framework, and liaising with other statutory and voluntary agencies.

What we’re looking for:

We are looking for someone with:

• Experience of working with individuals who have experienced sexual violence, whether in a paid or voluntary capacit
• An excellent understanding of sexual violence, including the impact on victims, their families and their children.Knowledge of civil and criminal justice remedies for victims of sexual violence.
• An understanding of safeguarding issues, and the legal responsibilities surrounding these.
• Excellent communication, negotiation and advisory skills - both written and verbal - when interacting with a range of agencies and individuals.
• Good Crisis management skills and the ability to deal with stressful and difficult situations.
• Use of a vehicle and a full, clean, UK driving license. Please note: due to the nature of the post it is an essential requirement that applicants are able to drive.

Additional information:  

Details of how to apply can be found via our website. 

DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.

This post is usually based in Portsmouth. Some remote/home working is temporarily in place due to COVID-19, with office space available for those who cannot work remotely. Please note: Staff are required to attend the office as directed, dependant on the needs of the service, including during their induction period. 

We support clients across Portsmouth, Havant, Fareham and Gosport. As such, regular local travel will be required. Please note: use of your own vehicle is an essential requirement of this post.

This is a fixed term contract, currently in place until 31st March 2021. Continuation will be dependent on funding.

*Please note: This post is open to Female applicants only, as a genuine occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010

The Nutrition Assessment Advisor will work within the Nutrition Unit of the Operations Department at Action Against Hunger UK. The Advisor will support the unit in the planning, implementation and follow-up of nutrition assessments (Link NCA, SMART, SQUEAC/SLEAC, Community assessment, etc…) worldwide.

The person will also support any work within the unit’s mandate, in close cooperation with MEAL services, as part of the organisation’s growing consultancy model. The jobholder will support the unit in the dissemination, correct understanding and utilisation of nutrition assessment methodologies among/by key stakeholders in the development and humanitarian sector. They will apply analytical skills, strong technical experience and enjoy a flexible and adaptive working environment, while supporting the positioning of Action Against Hunger as a key reference on nutrition assessments.