Refuge Resettlement Worker

The Refuge Resettlement Worker will work as part of the Refuge Team providing advice and support to residents leaving the Refuge. You will undertake risk assessments, safety plans and identify support needs in relation to move on such as accessing benefits, setting up utilities, budgeting, ensuring safety measures are in place and to support them to maintain their tenancy.

Main duties:

• To provide 1:1 resettlement support to residents moving on from the Refuge
• To undertake regular risk assessments including DASH and develop and regularly review support and safety plans.
• To provide advice and guidance in relation to resettlement such as accessing benefits, debt management, setting up utilities, budgeting skills and maintaining a tenancy
• To accurately record all contact with clients and professionals in a timely manner on case management system
• To respond to general housing related enquiries from residents
• To liaise with partner agencies such as SBC Housing, Housing Associations, Landlords, Police, Children Services, Education etc
• To support those who cannot access refuge, those in temporary or emergency accommodation i.e. Male victims and those with complex needs.
• To provide additional support to Resident Support Advisors by welcoming new residents arriving into the Refuge, completing admission paperwork, undertaking health and safety tasks including a tour of the Refuge, showing fire exits, signing in/out process
• To answer the SWA 24-hour helpline, taking and/or receiving referrals into service, providing information to victims and survivors of domestic abuse and/or professionals
• To monitor access to the Refuge via the main entrance, ensuring authorised visitors only, taking appropriate action to remove or report any unauthorised visitors, ensuring residents and visitors sign in and out of the building
• To prepare routine reports, including basic statistical information relating to service activity, as required.
• To carry out general administration duties such as completing referrals forms, data entry, writing letters
• To uphold and apply the SWA Confidentiality policy at all times to ensure the safety of residents, staff and visitors
• To be a positive ambassador for SWA ensuring services are delivered to the highest of standards and that policies and procedures are adhered to at all times
• To attend appropriate training courses required for the post
• To contribute to continuous improvement in service delivery and meeting key performance indicators
• To attend SWA team meetings and supervision with line manager

Person Specification

Experience:

• A minimum of 2 years’ case work experience, providing proactive and emotional support, undertaking risk assessments and completing support plans
• Previous experience of working within a housing environment would be advantageous  
• Experience of working with individuals in crisis 
• Experience of working with confidentiality and adhering the professional boundaries
• Good level of numeracy, literacy and writing skills
• IT skills, in particular Office, Data entry

Knowledge, Skills & Abilities:

• Knowledge of domestic abuse, the dynamics of power and control, and the impact of domestic abuse victims and survivors
• Knowledge of housing and resettlement related support needs
• A good understanding of other relevant legislation and guidance which affects domestic abuse victims and survivors, such as criminal, civil & family law, welfare, housing and immigration.
• Demonstrate excellent communication skills, both verbal and written
• Evidence of the ability to build and develop supportive relationships whilst maintaining professional boundaries
• Evidence the ability to make decisions and remain calm under pressure  
• Demonstrate strong interpersonal skills with an ability to manage conflict
• Ability to operate and maintain basic administrative and case management systems
• Demonstrate knowledge of the issues facing women and children experiencing domestic abuse
• Understanding of Safeguarding, both for children and adults
• Demonstrate a clear commitment to Equal Opportunities
• Understand confidentiality and GDPR

General:

• Full UK driving licence and access to own transport is essential for this post
• This post will be subject to an enhanced DBS check
• This vacancy is open to females only (Exempt under the Equality Act 2010, pursuant to schedule 9, Part 1)

Please can you also include a detailed cover letter with your CV on reasons you feel you would be suitable for this post. 

Fixed Term Contract

HMP Parc with occasional Travel

Ref Code: RCP-202

About St Giles

A well-established charity that helps ex-offenders and disadvantaged people to move their lives forward, St. Giles offers support to help people overcome any issues that might be holding them back and to prevent the likelihood of them reoffending on release.

This role is an integral part of a Cabinet Office-funded project that will be providing a Through the Gates service that aims to reduce reoffending. It will see our successful candidates working within the delivery team alongside Peer Advisors to provide a comprehensive resettlement planning service to prisoners within a custodial setting.

About this vital role

As a Caseworker, you will review resettlement plans at agreed stages of a prisoner’s sentence and provide information and assistance based on identified needs or make referrals to the appropriate services. They will also lead on the delivery and coordination of resettlement plan interventions for service users in co-operation with prison staff, Peer Advisors, and Case Managers.

You will provide a comprehensive and holistic assessment, advice, referral and support service to men in custody, exploring innovative and effective methods of casework, plus offer casework support and supervision and regular coaching and resettlement courses to the Peer Advisors.

To succeed, you must have:

• An understanding of the issues facing individuals with complex needs, whilst in prison and on release
• A sound awareness of the support options for this client group in areas such as family and relationships, health, victims of DV, education, training and employment, plus finance, benefit and debt
• Excellent interpersonal and relationship-building skills
• First-class communication skills, particularly listening skills
• Calm, flexible and adaptable, you must have strong time management, organisational and IT skills
• Sympathy with the aims and ethos of St Giles as an organisation

Any appointment is subject to security clearance from the Prison Service.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

Closing date: 11pm, 6th April 2020. Interviews: 14th 15th April 2020.

At Connection Support we are passionate about the professional and quality services that we provide. At the heart of what we do are the exceptional team of support workers, team managers, administrative support and volunteers, and we are currently looking for new people to join our team.

This service supports those who are long-term rough sleeping, who are not engaging with, or who have been serially excluded from, available services. These clients often need support to engage with other services and explore housing options to help break free from a life on the streets and move into suitable accommodation.

Our Mental Health Outreach Worker will take an assertive approach to meet clients with serious and enduring mental health difficulties through street work, assessing how best to support them and encouraging engagement including signposting and attending appointments with primary and secondary Mental Health services in Buckinghamshire.

The aim is to help them regain choice and responsibility for their lives.

Use of a vehicle is essential

Promoting equal opportunities and celebrating diversity.

“This organisation is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs and expects all staff and volunteers* to share this commitment”*

Recruiting 2 Specialist Mental Health Recovery Workers to join our Mental Health service in Haringey!

£22,000 per annum, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

This role is 40 hours per week on a shift-work basis which includes weekends and sleep-ins.

Look Ahead Provide 3 Recovery Houses, 24 hour/7 days a week, for those with mental health issues living in Barnet, Enfield and Haringey (BEH). The service offers various interventions and treatments within the acute care pathway, working with clinical teams in BEH to maintain and improve quality of life. The service is based on customers' needs and will only provide short-term accommodation of up to 14 days to those who do not require inpatient admissions. The successful applicant will be based at Fortis Green (Haringey Recovery House)

Job Overview:

As a Specialist Mental Health Recovery Worker you will require either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

You will:

- Understand the concept of Recovery and apply those principals to develop an environment and service that enhances recovery
- Put the service-user at the centre of their support and promote optimism and hope for their increased independence
- Provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis
- Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
- Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service

Key Responsibilities:

- To carry out holistic assessments and devise appropriate recovery focused support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers and other agencies
- To liaise with the CRHTT and work collaboratively to ensure that full information is given to enable a robust assessment of service-users
- To ensure recovery focused support plans are reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery with an attitude of 'positive risk taking'
- Undertake key working responsibilities for a caseload assigned by the Team Leader / Manager
- To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within a given service timeframe
- Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Provide structured support and guidance to other front line staff in their area of expertise, building capacity and skills within the team, and contribute to the relevant internal specialist forum
- Fully liaise with Mental Health professionals, including the CRHTT maintaining excellent relationships with them
- Develop and maintain links with key agencies and service providers in the local community
- Demonstrate a commitment to the empowerment of service-users and a strong interest in co production and promoting people's rights
- Knowledge and practical experience of using person centred tools to support recovery and development of service-users
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that service-users enjoy a high quality of accommodation
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Empower service-users to ensure they receive the service and benefits they are entitled to.
- Undertake administrative work and keep accurate and comprehensive service-user records to professional standards
- To adhere to Look Ahead's Policies and Procedures
- To engage in learning and development activity to increase knowledge and skills
- To advocate assertively to statutory and voluntary agencies to ensure that service-users needs are met
- To maintain good relationships with all involved professionals and agencies
- To maintain good liaison with the service-users' immediate community and family
- To build up and maintain contact with a full range of community workers
- Work collaboratively with the Resettlement Worker to plan for move on and discharge from the point of the support commencing
- To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required
- To stay up to date with regard to development and research in the mental health field, in housing support and in welfare benefits
- To treat all information - both verbal and written - in accordance with Look Ahead's policy on confidentiality
- To exercise responsibilities under the current Health & Safety legislation and Equal Opportunities Policy as laid down or amended by Look Ahead Housing Association
- To act at all times in accordance with the aims, philosophy and practice of the project
- To undertake any other duties consistent with the basic objectives and duties of this post

For more information or to apply please visit our website.

Penrose is recruiting for talented, ambitious and caring staff to help deliver a major new pan-London service supporting people with personality disorders to resettle in the community and lead happy, healthy lives, free from crime.

As part of the Offender Personality Disorder (OPD) pathway, Penrose will be providing supported accommodation for 12 men and 4 women across three residential sites in Lambeth, Lewisham and Redbridge. Working in partnership with NHS England and HMPPS and receiving referrals from the National Probation Service, we will support men and women in the pathway being released from prison, secure healthcare settings or moving on from Approved Premises. Our 24-hour service will provide far more than a roof over people’s heads; it will offer a base for a range of 1-1 and group interventions, delivered by our teams and by external partners, that will equip residents with the skills and confidence to move on safely into independent living.

This is an exciting opportunity to make a real difference supporting some of the most complex people in the criminal justice system and helping make communities safer. We are looking for experienced staff who have the skills and ability to support and engage residents with a non-judgemental attitude within an enabling environment.

Your Role:

Your role will be based in Redbridge supported housing accommodation sites with possibility to work across locations.  We have day shifts as well night shifts available.

Duties: 

• To be creative in involving the service users in meetings which ensures they remain at the centre of the discussion and make choices and decisions.
• To support service users to achieve their goals, in line with their support plan.
• As part of service users support plan, to liaise with external professionals, e.g. GP’s, probation officer, Care Coordinators etc.
• Understanding of Risk Management within a Criminal Justice environment
• Facilitate and or support group sessions
• Ensure there is genuine engagement with the service users using appropriate methodologies and interventions
• Provide / arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
• To positively respond to service users who may need assistance, seeking the support of the appropriate manager if necessary, in emergencies.
• Assist the staff team in managing security and safety, health & safety, maintenance, rent/charges collection, arrears and void control.
• Assist service users with arrangements for moving into the property, ensuring benefits are applied for, utilities connected, maintenance problems resolved, and that the property is properly furnished.
• Liaison with Agencies and Local Community
• Ensure timely information sharing with Offender Managers and other key stakeholders to support robust risk management and positive resettlement outcomes
• To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner.
• Ensure Service Users receive a high quality and responsive service.
• Communicatee effectively.
• Promote and encourage best practice in HSE.

Excellent communication skills and being able to develop strong working relationships will also be crucial to this role. You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances.

Why work with us?

Excellent core and on-going training aligned with personal development plan

• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Indian Head Massage and a range of other therapies
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Life Assurance

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 3 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Are you passionate about working directly with people from marginalised communities on a 1-to-1 basis? Would you relish the chance to build relationships with young prison-leavers as part of an award-winning small charity in East London?

Switchback Mentors go into prisons to directly engage young men and continue that intensive support after release in the community. This is a unique opportunity to build positive, motivational relationships with a small caseload of young prison-leavers through-the-gate, enabling each Trainee to build a stable, rewarding life. You will receive sector-leading training, professional development and supervision from a cutting-edge resettlement charity recognised by the Longford Prize as “a beacon of hope at a time of chaos”.

If you are someone with experience of working directly with people with complex needs and looking for a unique opportunity to work in a truly person-centred way (no tick-boxes here!), we want to hear from you. Please see the full job description in the PDF document linked below.

About Switchback

Switchback is an award-winning charity helping young Londoners to find a way out of the justice system and build a stable, rewarding life they can be proud of. We provide intensive one-to-one support on both sides of the prison gate alongside real-work training after release, supporting 18-30 year-old men (Switchback Trainees) to make real, lasting change.

What you’ll get when you work for us:

At Switchback we offer a 35-hour week alongside 25 days annual leave (plus bank holidays). After two years employment, your holiday will rise year on year to 30 days. In addition to this, you can also access a holiday buy-back scheme to purchase 10 additional days of holiday. We offer flexible working, childcare vouchers and a generous maternity/paternity leave package.

Switchback has an autoenrollment pension scheme and an employer contribution of 5%. In addition to on-the-job training, you will also have access to a training budget so you can grow in your role. Other perks include an employee referral bonus of £200.

Our offices are based a stones throw from the bustling area of Spitalfields Market and Brick Lane, resulting in great choices for lunch as well as post-work drinks and shopping. We have great transport links with overhead and underground train station, Liverpool Street, 5 minutes walk away as well as London buses and other underground stations.

We really care about our team, which is why we have lunch together on Mondays, a number of fun team bonding days throughout the year and finish work at 4.00 on a Friday. Last but not least an impressive  selection of tea, coffee, milk and biscuits are always provided!

How to apply

Please make sure you read the full Job Description (pdf) linked below. To apply, click 'apply' and upload your CV (2-page max) along with your 1 page (max) cover letter outlining why you are a good fit for this role with clear reference to the person specification in the Job Description. Please refer to the Being A Switchback Mentor document for more information. Please note incomplete applications will not be considered.

We also encourage you to complete the recruitment analysis form which will be separated from your application and treated as confidential, a link to this form can be found on the person specification.

Switchback is committed to diversity in all that it does and strongly encourages applications from every part of the communities we serve, particularly people from BAME backgrounds and those with lived experience of the criminal justice system. All appointments are made on merit.

**Please note: due to Coronavirus, interviews and starting date for this role may be subject to delay**

We are looking for a talented, passionate and ambitious Service Manager to lead our Lewisham services, driving continuous improvement and supporting people experiencing mental health issues towards positive, sustainable change.

Equinox Lewisham work across 6 sites and providing high, medium and low residential and floating support for service users who have been diagnosed with mental health conditions. Our clients include those who have a forensic history and those who may be coming into contact with mental health services for the first time via Early Intervention Services.

We offer step-down supported accommodation and continue to support individuals as they move through our service into lower-support accommodation and onto independent living within the community.

As the Service Manager you will have responsibility for all aspects of managing the service efficiently and effectively. You will give overall leadership, direction and guidance to a team of 10 staff as well as volunteers to enable the provision and development of high-quality services in line with the Social Interest Group’s Mission, Values and Strategy.

You will have experience of managing and motivating staff, holding them accountable whilst ensuring they are equipped with the skills and support to thrive. You will have the resilience to address challenges and the strategic vision to maximise the effectiveness of the resources at your disposal.

You will maintain a culture of learning and development through supervisions, appraisals and continuing professional development processes. You will ensure a coaching approach to line management is implemented throughout your team and adopted by frontline staff when supporting service users.

You will be responsible for contract compliance, supporting your team to ensure they meet or exceed contract performance targets and achieve positive outcomes for their service users. You will be responsible for reporting our performance to our commissioners and executive team in a clear and timely fashion, taking swift action to address any areas of underperformance. You may also be required to contribute to reports to Penrose’s Board of Trustees. The role requires some experience of designing or delivering improvement plans and creating a wider culture of continuous improvement.

Knowledge of mental health, excellent communication skills and being able to develop strong working relationships with your team, commissioners and other key stakeholders will be vital to the role. You will have some interest in both policy and business development, working with the Head of Services to identify and secure new sources of income. An understanding of budgeting and financial reporting will be helpful as you ensure your service is delivered within budget.

You will have a passion for Service User Involvement, enabling and empowering our clients to meaningfully input to the design and delivery of the service. You will possess a belief that everyone can turn their life around regardless of past or present circumstances. You will have an ability to motivate and inspire, and a keen eye for detail.

Although the role will predominantly work normal office hours, some flexibility to cover evening and weekend shifts will be required.

What we offer in return

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Indian Head Massage and a range of other therapies
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Life Assurance

Penrose is looking for a talented and passionate individual to coordinate and deliver a comprehensive programme of activities supporting people with personality disorders to resettle in the community and lead happy, healthy lives, free from crime. A critical component of a new pan-London service, this role will be the designated lead for partnering with local agencies and support services, and ensuring that each site is able to offer a fulfilling range of meaningful interventions and that our residents are involved in all stages of the process.

The Collaboration and Activities Coordinator will also be the lead for ensuring a smooth transition from our supported accommodation into independent living, by ensuring that every resident is equipped with tools and a package of local support services at the point of move-on.

As part of the Offender Personality Disorder (OPD) pathway, Penrose will provide supported accommodation for 12 men and 4 women across three residential sites in Lambeth, Lewisham and Redbridge. Working in partnership with NHS England and HMPPS and receiving referrals from the National Probation Service, we will support men and women in the pathway being released from prison, secure healthcare settings or moving on from Approved Premises. Our 24-hour service will provide far more than a roof over people’s heads; it will offer a base for a range of 1-1 and group interventions, delivered by our teams and by external partners, that will equip residents with the skills and confidence to move-on safely into independent living.

This is an exciting opportunity to make a real difference supporting some of the most complex people in the criminal justice system and helping make communities safer. We are looking for an experienced individual with the motivation and commitment to coordinate, design and facilitate a suite of activities supporting residents within an enabling environment.

Main Duties:

· Designing, coordinating and facilitating a programme of activities and interventions for OPD residents across 3 sites

· Liaising with local and pan-London partner agencies to ensure each site offers a holistic package of interventions

· Provide transitional support for each resident as they move on into independent accommodation, equipping them with tools and a package of local support contacts

· To deliver training to staff (and residents as appropriate) to enable and empower them to deliver activities as required

· To be creative in involving the service users and ensuring they remain at the centre of the discussion and make choices and decisions.

· To work with the team of Engagement workers and support service users to achieve their goals, in line with their support plan.

· To liaise with external professionals, e.g. GP’s, probation officer, Care Coordinators etc.

· Ensure timely information sharing with Offender Managers and other key stakeholders to support robust risk management and positive resettlement outcomes

· Facilitate and or support group sessions

· Provide / arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.

· To positively respond to service users who may need assistance, seeking the support of the appropriate manager if necessary, in emergencies.

· Assist the staff team in managing security and safety, health & safety, maintenance, rent/charges collection, arrears and void control.

· Assist service users with arrangements for moving into the property, ensuring benefits are applied for, utilities connected, maintenance problems resolved, and that the property is properly furnished.

· To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner.

· Ensure Service Users receive a high quality and responsive service.

· Promote and encourage best practice in HSE.

Excellent communication skills and being able to develop strong working relationships will also be crucial to this role. You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances.

You will have an ability to build rapport, motivate and inspire, and a keen eye for detail.

To apply we require your CV along with Supporting Statement (no more than 2 sides of A4) detailing how your knowledge and experience meets the requirements of the job description (this can be found on the attached Job Description) or completion of an application form. Please then send by the closing date.

Why work for us?

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Indian Head Massage and a range of other therapies
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Life Assurance