TLC: Talk, Listen, Change is a dynamic, leading relationships charity based in Manchester. Our RESPECT accredited Domestic Abuse Prevention Programme (DAPP) with intregrated partner support service is developing & growing, therefore, we are seeking to recruit an enthusiastic, experienced, committed individual to join our team. We are offering a part time position of 30 hours per week on a fixed term contract until 2022 with the possibility of an extension.
The successful candidate will join a dedicated team delivering support across Greater Manchester, you will undertake safety focused support work with the partners and ex-partners of clients who attend the domestic violence prevention programme undertaking risk assessments, delivering individual support sessions and liaising with a range of key agencies.
This role is to undertake safety focused support work with the partners and ex-partners of clients who attend the domestic violence prevention programme. Referrals are taken from: Cafcass and Children’s Departments, as part of public or private law risk assessments and clients who self-refer, often via TLC or Respect. To take a role in the ongoing development of this service and its integration with a Domestic Abuse Prevention Programme
This post is subject to an enhanced DBS check.
Female applicants only can apply for the post as this is an occupational requirement in accordance with paragraph 1, schedule 9, section 7.2e of the Equality Act 2010
We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.
Telephone Adviser Responsibilities:
Alzheimer’s Society’s Dementia Connect service provides high quality tailored information and support to anyone affected by dementia in the way they need it, when they need it:
• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses
This role is an Adviser working in our telephone based service. You will be the first point of contact via phone, letter, email or social media, for people affected by dementia. You will assess their needs and identifying desired outcomes, providing excellent support in the moment as well as referrals and signposting to ongoing support where needed.
As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.
You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.
Telephone Adviser Requirements:
We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.
You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a telephone and e-mail based service. You will have excellent spoken and written English, be skilled in active listening and questioning skills, and have strong keyboard skills. A health and social care qualification, such as NVQ level 3 or equivalent would be an advantage.
Our service operates seven days a week and you will have the flexibility to support our service users across our working hours, which are currently Monday – Wednesday 9am-8pm, Thursday – Sunday 9am – 5pm. We will only be able to consider candidates who can commit to regular evening and weekend working as part of a rota.
About Alzheimer’s Society:
Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
Position: Dementia Adviser (Telephone)
Location: Warrington
Contract type: Permanent
Hours: Flexible, 28 hours per week, variable up to 35 hours per week during periods of high demand.
Salary: £15,971.20 - £16,616 up to £19,964 - £20,770 actual per annum (depending on skills and experience)
Closing Date: 29 October 2020
Interview Date: W/C 9 November
You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, Customer Service, Telephone Advisor, etc.