We are recruiting for a Helpline Volunteer to join our team in the National Domestic Abuse Helpline Team.
Job Title: National Domestic Abuse Helpline Volunteer
Location: Homeworking
Salary: Voluntary role and therefore Salary not applicable
Contract type: Voluntary
Hours: 3-4 hours per week. We are currently looking for candidates who can support us for shifts between 10am-10pm. Any day, Monday – Friday and 10am-6pm Saturday & Sunday.
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Helpline Volunteer to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. For further information on the key accountabilites for this volunteering role, please see our job profile document.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 18 August 2025
Interview Dates: From Monday 8th September 2025 to Thursday 17th September 2025 (online)
The client requests no contact from agencies or media sales.
We believe this is an exciting opportunity for individuals with a strongly held belief in the benefits that empowering leadership skills can have in shaping the future of the next generation.
We are looking for individuals that can promote our cause and are willing to share their personal and professional experience and insights as part of the collaborative decision-making of our Board of Trustees.
We are committed to diversity in the workplace through a workforce that reflects the population and communities we work with across the UK.
Our board of Trustees is currently under-represented by individuals with black, asian, and ethnically diverse heritage in addition to people aged under 30 years of age.
As such, we would welcome applicants with these backgrounds to support our aim of a nationally representative organisation workforce.
Knowledge, skills and experience
While we are interested in the person, we are looking for individuals with specific skills and experience in one, some, or all of the following areas:
o Working with primary and/or secondary schools, colleges, and/or youth-development organisations.
o Working in or with Awarding Organisations.
An understanding or experience of financial oversight is considered desirable but not essential.
Trustee commitment and responsibilities
All Trustee positions are voluntary with reasonable expenses remunerated.
To be an effective Trustee, you will need to commit approximately 1-2 days per quarter to attend and prepare for board meetings which are generally held virtually.
Members of our Audit, Risk and Compliance committee additionally meet two weeks before each board meeting for finance and regulation focused discussions with the Executive team.
Effective Trustees support our work by:
· Ensuring we are working towards our vision, mission and values in everything we do.
· Supporting strategic decision-making by actively contributing advice, guidance, and opinion in the pursuit of the organisation’s objectives.
· Constructively guide the Executive in the delivery of the organisation’s strategy.
· Actively represent and champion the work of the Leadership Skills Foundation.
· Maintaining proper financial and regulatory oversight promoting best practice as a Charity to ensure our sustainability and longevity.
Our values
Created in collaboration with the Leadership Skills Foundation team, our cultural values are our ways of working that we expect in all aspects of our interaction with each other and with our delivery centres, tutors, partners, and learners.
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We are better together
Together, we do great things. Collaboration, belonging and individuality aren’t just buzzwords to us; they’re deeply held commitments in the way we work. As we solve problems together, we make sure everyone feels listened to and valued.
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We are guided by goals
Every initiative we developed is guided by clear aims. From giving young people the confidence to achieve, to bringing major change to communities, all our goals are significant and focused on improvement.
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We evolve and innovate
As the world changes, so do the opportunities and challenges of the people we support. As different times call for different skills, we are brave enough to be different and to innovate to be fit for the future.
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We have pride in our programmes
We never forget how valuable everyone’s future is. That’s why we go above and beyond to deliver high-quality trustworthy and regulated programmes.
Know someone great for this?
The client requests no contact from agencies or media sales.