Upload your CV
Save time when you spot your dream job. Upload your CV with ease.
Save time when you spot your dream job. Upload your CV with ease.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for a Head of Operations & Development to play a key leadership role in a creative, community-focused Arts Council England National Portfolio Organisation.
This is a hands-on role combining leadership of day-to-day operations with responsibility for income generation through funding applications, grants, and tenders.
You will play a central role in strengthening how we work and ensuring we have the systems, resources, and funding needed to deliver our programmes and grow sustainably.
About Gazebo
Gazebo is a diverse arts organisation based in Wolverhampton and an Arts Council England National Portfolio Organisation.
We have a fantastic programme of Theatre in Education, community arts, out-of-school activities, professional touring theatre, and creative training. Our work supports children, young people, and communities to build skills, confidence, and creativity.
We are rooted in our values of creativity, inclusion, and collaboration, with a strong commitment to diversity, social justice, and community engagement.
What you’ll do
About you
We are looking for someone who:
We are particularly interested in candidates with experience in the arts, cultural, or voluntary and community sector. However, we also welcome applications from those with transferable skills and experience from other sectors.
Why join us
This is a key leadership role within a small, ambitious organisation.
You will play a central part in shaping how we operate, securing funding, and supporting the delivery of creative work with communities.
For full details, including the full job description and person specification, please visit: linktr.ee/gazebotheatreuk
How to apply
Please send:
Your supporting statement should:
Please include “Head of Operations & Development” in the subject line of your email
Closing date: Friday 19 June 2026
Interviews: Friday 3 July 2026, Gazebo Theatre, Wolverhampton
If you need any support with your application, please get in touch and we will do our best to meet your needs.
Equality & inclusion
We particularly welcome applications from people of the Global Majority and those currently underrepresented in the arts and cultural sector.
For full details, including the full job description and person specification, please visit: linktr.ee/gazebotheatreuk
Please submit:
A CV (maximum 2–3 pages)
A supporting statement (maximum 2 pages)
A completed equalities monitoring form
Your supporting statement should:
Set out how you meet the requirements of the role, as outlined in full person specification in candidate pack on link tree
Highlight your experience of operational management and funding
Include an example of a funding application or similar work
Explain why you are interested in the role and why you would be a good fit
To promote social, educational & artistic development through Creative Arts, by providing a range of programmes in response to the needs & aspirations
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Business Debtline is a free, independent debt advice service for the self-employed and small businesses. The Money Advice Trust is a national charity dedicated to helping people overcome financial difficulty and prevent problem debt.
At Money Advice Trust, we believe everyone deserves clear, practical and non-judgemental support, no matter their circumstances.
As a Business Debtline Adviser, you’ll provide tailored, specialist debt advice across a range of channels, supporting clients through often difficult and emotional situations. You’ll explain options clearly, empower clients to make informed decisions, and deliver a high-quality, compliant service.
This is a meaningful and rewarding role where you’ll make a real impact every day.
What You’ll Be Doing
You’ll be responsible for:
Providing specialist debt advice to self-employed individuals and small businesses via phone, email and digital channels
Listening carefully to clients and communicating in a supportive, empathetic and non-judgemental way
Identifying appropriate debt solutions such as Debt Management Plans, DROs and IVAs, ensuring regulatory compliance
Explaining complex financial information clearly to a non-technical audience
Maintaining accurate client records and completing administration to a high standard
Collaborating with colleagues and contributing to team performance and service improvement
Acting as a professional ambassador for the Money Advice Trust in all interactions
What We’re Looking For
We’re looking for people who are passionate about helping others and who can stay calm, organised and professional in a fast-paced environment.
You’ll bring:
Strong communication skills, both written and verbal
The ability to explain complex information in a clear and simple way
A compassionate, client-focused and non-judgemental approach
Good IT skills (e.g. Word, Excel, Outlook, Teams, Zoom)
Strong organisational skills and the ability to manage workload effectively
The ability to work collaboratively as part of a team
Resilience and emotional awareness when supporting clients in challenging situations
Experience in customer service or advice roles is helpful but not essential.If you’re motivated to learn and make a difference, we’d love to hear from you.
Training and Support
We’ll fully support you to build your knowledge and confidence in the role.
Comprehensive initial training (full-time, on site, 9am–5pm for approximately 11 weeks)
Ongoing coaching, quality feedback and development support
Continuous learning to keep up to date with legislation and best practice
We’re looking for people who are curious, committed to learning, and motivated to grow in a rewarding role.
Our typical recruitment process takes up to four weeks and includes:
A short online assessment (around 20 minutes at a time to suit you)
A 45‑minute Microsoft Teams interview
Candidates who are successful at interview will progress to offer. Those who are not successful will be offered interview feedback.
We sometimes use AI tools to support parts of our recruitment process, such as initial application review. These tools help us manage volume, but all hiring decisions are made by a real person in our Recruitment team.
Accessibility and Adjustments
We want every candidate to feel confident and supported. If you need any adjustments or have specific preferences during the recruitment process, just let us know and we’ll do our best to accommodate you.
Important Information
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Your personal data will only be used for recruitment purposes and held for up to 12 months. Please see our Privacy Notice for Job Applicants on our vacancies page for further details.
Our Commitment to Inclusion
We’re committed to building a workplace that reflects the communities we serve and our values - We put people first. We support each other. We solve problems.
These values guide everything we do and help create a welcoming, respectful and inclusive environment where everyone can thrive. We warmly welcome applications from people of all backgrounds.
The client requests no contact from agencies or media sales.
At United for Global Mental Health, we are working towards a world where mental health support is accessible to everyone, everywhere – free from stigma and without restriction.
We are a small but highly influential organisation of around 20 passionate, diverse and expert individuals, and have a culture of creating the space and opportunities for them to lead their areas of expertise. Our strength lies in collaboration, internally and externally, and in our ability to turn insight into action. Kindness is our unofficial ethos.
The CEO is responsible for the overall leadership, management and performance of UnitedGMH. Reporting to the boards of UnitedGMH and the American Friends of United for Global Mental Health (AFUGMH), the CEO will set strategic direction, oversee delivery, and act as the organisation’s primary ambassador.
Key responsibilities include:
Strategic Leadership
Governance & Board Relationship
Organisational Leadership
External Engagement & Influence
Finance & Organisational Planning
Fundraising & External Income Generation
Risk, Compliance & Accountability
Our Dream CEO
As a team, we came together to discuss what qualities we are hoping for in a new CEO and leader. We’d love applications from candidates who see themselves in the team’s descriptions below.
Our dream CEO…
shows kindness towards all partners regardless of seniority, institution or country.
continues to uphold and protect the organisational transparency the team values.
is a heart- and mind-led fundraiser – treating donors like people and not merely a source of income.
provides space for team members to lead in their areas, but also supports / acts as a sounding board when needed.
knows how to strategically place mental health in uncommon spaces.
is happy to be approached by, and communicate with, team members from all seniority levels across the team.
is someone who understands what it is to manage a remote organisation, and is interested in making UnitedGMH the best workplace it can be.
is someone who can think a few steps ahead, identify trends, and interpret these for what this means for the organisation.
has a solid understanding of, and proven experience in, managing the ´backbone´ functions of an organisation (budgeting, risk management, governance etc).
has an understanding of UN systems, global health and international development.
appreciates and champions the value that lived experience and people from the global majority bring to the mental health advocacy space.
Please download and review the Job Pack for full details of the role.
Unfortunately, we are not able to recruit team members in the following countries/regions: Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Iraq, Libya, Myanmar (Burma), North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine (specifically the occupied regions of Crimea, Donetsk, Kherson, Luhansk, and Zaporizhzhya), Venezuela, Yemen, and Zimbabwe.
For non-UK candidates: Please note that you would be hired via Deel as an Employer of Record.
How to apply:
To apply, please submit your cover letter, outlining how you meet the responsibilities and candidate profile, and a CV, via the Charity Job site. Please note, we can only accept applications via Charity Job.
Interviews:
Interviews will take place remotely. There will be 2 interview rounds, and candidates shortlisted for the second interview will be invited to meet members of our wider team.
The client requests no contact from agencies or media sales.
This is an exciting new opportunity to shape the future of technology and digital capability across five South West charities. We are seeking an exceptional Regional Chief Technology Officer who is motivated by both challenge and purpose; someone who can harness technology to make a tangible difference to how our faith-based charities support church communities.
Working across Bath & Wells, Bristol, Exeter, Salisbury and Truro, this role offers a rare platform to influence at scale. The successful candidate will lead a region-wide programme of digital transformation and process optimisation, helping modernise systems, strengthen cyber resilience and unlock efficiencies that release resources for mission and ministry.
This is not technology for its own sake. We are looking for someone who combines strategic insight with practical delivery; a leader who can translate complex technical possibilities into real-world improvements for staff, clergy and volunteers. You will play a key role in shaping the responsible adoption of emerging technologies, including AI, while ensuring strong governance, security and compliance.
Please note that, whilst the role will be primarily home-based, the post-holder will be required to travel regularly across the Southwest region, with an onsite presence in each organisation at least once per month.
Responsibilities
Strategic Leadership:
Process Mapping & Optimisation:
AI & Responsible Innovation:
Stakeholder Management & Engagement:
Project & Change Management:
Qualifications, Training & Experience:
Competencies & Behavioural requirements:
Our benefits include:
The Diocese of Salisbury is a Christian community of churches, schools and chaplaincies serving one million people over 2000 square miles.
Interim Tax Lead - ERP Implementation | £700 per day Umbrella Co. | Remote | 18-Months +
For a large government organisation, we're recruiting an interim Tax Manager to lead delivery of day-to-day tax operations including VAT and tax compliance during a large-scale ERP implementation programme. The interim Tax Manager will focus on maintaining high-quality business-as-usual tax delivery, while working closely with the ERP programme teams to share knowledge, provide input on system-wide tax processes, and support readiness.
Main Duties:
Person Specification:
________
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Product Lead – HOSTHub
(Operational Product Delivery)
Reports to: Operations Director (Head of Delivery)
Contract: 1.0 FTE (Temp to Perm)
Location: Remote (UK or International)
Role Purpose
The Product Lead – HOSTHub is responsible for identifying, prioritising, and resolving day-to-day product challenges across HOST’s digital platform.
HOSTHub serves as the operational backbone of the organisation, enabling delivery across finance, legal, partnerships, and hosted partner services. In this role, the Product Lead ensures the platform functions effectively in practice—by understanding user needs, surfacing issues early, and driving the design, prioritisation, and rapid delivery of solutions.
While contributing to the longer-term product vision in collaboration with the leadership team and development partners, the primary focus remains on operational product delivery. This includes managing fortnightly sprint cycles, maintaining a dynamic and prioritised backlog, and ensuring continuous alignment between user requirements, internal processes, and platform capabilities.
The role requires a highly hands-on individual who thrives at the intersection of users, internal teams, and developers, with the ability to translate real-world challenges into clear, actionable product decisions.
Core Responsibilities
1. Product Problem Identification and Prioritisation
Lead the ongoing identification of friction points, inefficiencies, and system gaps across HOSTHub use cases, including those impacting hosted partners, funders, and internal staff workflows.
Maintain a dynamic, prioritised backlog of product issues and enhancements, informed by user insight and operational impact.
Work closely with delivery teams across finance, legal, partnerships, and community support to understand how the platform performs in practice and where it falls short of user needs.
Translate operational challenges into clear, well-defined product requirements that are actionable for development teams.
Ensure prioritisation is driven by delivery urgency, risk exposure, and opportunities for efficiency, rather than abstract feature development.
2. Sprint Management and Delivery Execution
Own the end-to-end delivery of the product, managing fortnightly sprint cycles.
Set sprint priorities, create and refine tickets, and ensure all development work is well-scoped, logically sequenced, and ready for delivery.
Collaborate directly with development contractors to run sprint planning, stand-ups (where applicable), and sprint reviews.
Validate completed work against real user workflows before release to ensure quality and usability.
Maintain clear visibility of progress, risks, and dependencies, escalating blockers and trade-offs to the Operations Director as needed.
Provide bi-weekly sprint reports outlining delivered outcomes, outstanding issues, and upcoming priorities.
3. User Engagement and Feedback Loops
Establish continuous feedback loops with both internal users (staff teams) and external stakeholders (hosted partners and funders).
Conduct structured user conversations to understand how systems are used in practice, not just how they were designed to be used.
Validate proposed solutions with users prior to development where appropriate, ensuring alignment with real needs.
Ensure user insights consistently inform backlog prioritisation and shape sprint scope.
Maintain a clear view of user satisfaction grounded in qualitative feedback, not just survey-based metrics.
4. Cross-Team Operational Alignment
Act as the central point of coordination across product, delivery teams, and external developers.
Ensure HOSTHub effectively supports real operational workflows across key service areas, including Project Hosting, Hosted Grantmaking, and Capacity Building.
Partner closely with Finance, Legal, and Partnerships teams to align system functionality with compliance, contractual, and reporting requirements.
Identify and resolve misalignments between team processes and platform functionality, either by adapting the system or clarifying and standardising ways of working.
5. Development Oversight
Manage the day-to-day relationship with the development team, ensuring requirements are clear and issues are addressed promptly.
Ensure all development outputs are practical, functional, and aligned with real operational needs.
Avoid over-specification and unnecessary complexity, prioritising simple, implementable solutions.
Track defects, rework, and technical debt, incorporating them into sprint priorities where they have a meaningful operational impact.
6. Data, Workflow, and System Effectiveness
Ensure HOSTHub captures and delivers data that is accurate, actionable, and aligned with reporting requirements.
Identify and implement opportunities to automate key workflows, reducing manual effort across teams.
Partner with internal stakeholders to ensure system logic supports compliance and audit requirements in day-to-day operations.
Maintain clear, practical documentation of key workflows and system behaviours to support effective operational use.
7. Risk, Compliance, and System Integrity
Work closely with the Legal Lead and Operations Director to ensure product decisions do not introduce unmanaged risk.
Prioritise data protection, security, and system reliability as core product considerations.
Ensure compliance requirements, including data protection and financial controls, are embedded in how the platform operates in practice.
Take clear ownership of system incidents or failures, coordinating response and ensuring timely resolution and follow-through.
8. Contribution to Product Direction
Contribute to longer-term product thinking, including roadmap development and the ongoing evolution of the system.
Provide grounded input to strategy based on observed user behaviour, operational constraints, and delivery realities.
Ensure product direction remains focused on solutions that are practical, scalable, and genuinely valuable to users.
Key Relationships
Internal: Operations Director, Finance Team, Legal Lead, Partnerships Director, Community Support Team, Data Analyst, Training Lead.
External: Developers, technical providers, hosted partners, funders.
Performance Indicators
Reliable delivery against sprint commitments, with a clear connection to resolved operational issues.
Reduction in recurring user-reported problems across key workflows.
Demonstrable improvements in system usability and efficiency for internal teams and hosted partners.
A well-maintained backlog with clear, transparent prioritisation rationale.
Strong alignment between platform functionality and operational delivery needs.
Timely identification and effective resolution of system risks and critical defects.
Required Experience
5–8 years’ experience in hands-on product management or product delivery roles, with clear ownership of day-to-day execution.
Proven experience managing sprint cycles and working directly with developers to deliver iterative improvements.
Strong track record of identifying user needs and translating them into effective product solutions.
Experience working with complex operational systems involving multiple user groups and workflows.
Ability to operate effectively in environments with evolving and loosely defined requirements.
Comfortable working across technical and non-technical teams, acting as a practical bridge between them.
Familiarity with system integrations, workflow tools, and data-driven platforms (e.g. CRM systems, finance platforms automation tools)
Strong prioritisation skills, with the ability to balance urgency, impact, and feasibility.
Clear, structured communication style, enabling effective coordination and delivery clarity across teams.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
The client requests no contact from agencies or media sales.
About Us
The Early Education and Childcare Coalition unites the voices of parents, children, providers, early years professionals and the wider business community, working together for investment and reform of early education and childcare in England.
We believe that we all benefit from a well-functioning early education system and we all have a role to play in ensuring it works for children, parents and the economy.
We are backed by some of the most high-profile campaign and research organisations in the UK. Our members span providers, parent groups, trade unions, the business community and NGOs. Together, we use our collective voice and research to build public and political support for change.
This is an exciting time to join the Coalition. We have experienced significant growth in recent years and, with early years firmly on the political agenda, we expect this to continue.
About the role
We are a remote team, with most colleagues based outside London. This role will support the whole organisation and requires occasional in-person meetings such as in-person team planning days which you will be expected to travel to.
We work flexibly and understand the realities of balancing work with caring commitments. We trust you to manage your time, but expect most hours to be worked within core office hours. To support effective remote working, all staff work on Thursdays.
This is a senior, cross-cutting leadership role sitting at the heart of the organisation. You will lead on operations, finance, HR and organisational systems, while working closely with the Executive Director and Senior Leadership Team (SLT) and the Board to ensure the Coalition is sustainable, well-run, and set up for growth and impact.
About You
You are an experienced operations leader with a strong track record of building and running effective organisational systems, ideally within a charity, social impact or policy environment.
You are equally comfortable developing strategy and rolling up your sleeves to deliver. You bring strong financial and organisational management skills, and are motivated by enabling high-impact teams to thrive.
You have experience working at senior leadership level and are confident operating across a small, fast-paced organisation where priorities can shift quickly. You are a systems thinker who can spot gaps, create structure, and improve how things work.
What You Can Expect to Be Doing
Function leadership
Develop operations and organisational systems
Financial management and sustainability
People management
Programme and contract management
Governance and organisational support
Cross-organisational leadership
Person Specification
Essential
Desirable
The application process
Please apply with a CV and cover letter (no more than two pages) by the listed closing date. No agencies please. We recognise that the use of AI technologies can be useful in reducing the work that goes into job-hunting, however, we kindly request that you use your cover letter to evidence that you have understood the requirements of the role and provide examples of how you can meet the criteria.
The EECC is committed to equity, diversity and inclusion. We use anonymous recruiting during the application process and we use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian, and Minority Ethnic candidate in order to diversify our staff team.
We regret that our small team does not have capacity to respond to unsuccessful applicants individually.
Timeline
Working together for an early education and childcare sector that delivers for our children, for parents, and for the economy.
The client requests no contact from agencies or media sales.
Our client provides retirement services to those who serve or work for the church. Both a regulated pension fund and registered charity, more than 44,000 people rely on them for their pensions. The board also supports 2,500 retired clergy with housing, including managing a national portfolio of 1,200 rented homes and Community Living options.
Supported by a multi-million pound grant from the wider church, they are setting up a new function responsible for engaging with clergy at all stages of life and ministry on their current and future plans, offering access to grants to kick-start saving, bespoke advice at key life stages and tailored products that will provide people more choice about their future. As part of this new function, they are now recruiting for a proactive, empathetic Regional Adviser to deliver personalised support to clergy based across the North East region, helping them with day-to-day financial wellbeing matters, and retirement planning.
Working across Dioceses operating across the North East, you will proactively lead local engagement with clergy through structured, personalised one-to-one conversations, events and outreach, helping to connect individuals with expert advice, guidance, products and services that support their current and future financial plans. As a key point of contact for individuals and dioceses in your region, you’ll champion the needs and experiences of clergy, helping to build confidence about what the future might hold, and connecting people to the right information, products, specialists or local support. This is an exciting opportunity to join at the very beginning, shape how the service works, and make a real impact.
To apply for this role you will have demonstrable experience of delivering welfare, casework or financial wellbeing support in a client-facing capacity. You will be a warm, and empathetic communicator with proven experience of building, nurturing and maintaining relationships across multiple organisations and will comfortable adapting approach to meet the specific needs to clients. You will also have experience of planning and delivering local events, workshops or learning sessions. Overall, you will be an organised, proactive self-starter, comfortable working autonomously, managing a varied workload and prioritising fieldwork alongside virtual delivery.
If you are interested in applying for this exciting position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to fully brief you on the role.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process please reach out directly to Victoria Savva at Prospectus.
Please note, this is a remote role based in the North East region, with an expectation that you combine virtual delivery with regular local travel and partnership-building. While a lot of delivery can be virtual, applicants should have access to reliable transport and be able to travel when required. A full UK driving licence is essential.
Please note this is a part-time role (28 hours per week).
First stage online interviews:
w/c 22nd June
Second stage face to face interviews:
w/c 29th June or w/c 6th July
Our client provides retirement services to those who serve or work for the church. Both a regulated pension fund and registered charity, more than 44,000 people rely on them for their pensions. The board also supports 2,500 retired clergy with housing, including managing a national portfolio of 1,200 rented homes and Community Living options.
Supported by a multi-million pound grant from the wider church, they are setting up a new function responsible for engaging with clergy at all stages of life and ministry on their current and future plans, offering access to grants to kick-start saving, bespoke advice at key life stages and tailored products that will provide people more choice about their future. As part of this new function, they are now recruiting for a proactive, empathetic Regional Adviser to deliver personalised support to clergy based across the South West region, helping them with day-to-day financial wellbeing matters, and retirement planning.
Working across Dioceses operating across the South West, you will proactively lead local engagement with clergy through structured, personalised one-to-one conversations, events and outreach, helping to connect individuals with expert advice, guidance, products and services that support their current and future financial plans. As a key point of contact for individuals and dioceses in your region, you’ll champion the needs and experiences of clergy, helping to build confidence about what the future might hold, and connecting people to the right information, products, specialists or local support. This is an exciting opportunity to join at the very beginning, shape how the service works, and make a real impact.
To apply for this role you will have demonstrable experience of delivering welfare, casework or financial wellbeing support in a client-facing capacity. You will be a warm, and empathetic communicator with proven experience of building, nurturing and maintaining relationships across multiple organisations and will comfortable adapting approach to meet the specific needs to clients. You will also have experience of planning and delivering local events, workshops or learning sessions. Overall, you will be an organised, proactive self-starter, comfortable working autonomously, managing a varied workload and prioritising fieldwork alongside virtual delivery.
If you are interested in applying for this exciting position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to fully brief you on the role.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process please reach out directly to Victoria Savva at Prospectus.
Please note, this is a remote role based in the South West region, with an expectation that you combine virtual delivery with regular local travel and partnership-building. While a lot of delivery can be virtual, applicants should have access to reliable transport and be able to travel when required. A full UK driving licence is essential.
Please note this is a part-time role (28 hours per week).
First stage online interviews:
w/c 22nd June
Second stage face to face interviews:
w/c 29th June or w/c 6th July
EASST is seeking an exceptional leader to build on the strong foundations EASST has laid by its outgoing founder, ensuring that the organisation’s impact continues to grow and that we remain at the forefront of road safety and sustainable mobility across the region and beyond.
The Director General functions as the Chief Executive of the charity, providing strategic leadership and operational oversight to fulfil EASST's mission and objectives.
The postholder acts as a key ambassador for the charity, ensuring effective governance, sustainable funding and finances, and the development of robust relationships with stakeholders, donors, and the wider community. The Director General also leads EASST Expertise, EASST's wholly owned trading subsidiary, serving as a Director of the company and providing strategic oversight of its consultancy operations.
Main Responsibilities
Qualifications
Key Relationships
Terms and Conditions
The post holder is appointed by the Trustees and will report to the Board of Trustees on a regular basis.
To save lives and prevent injuries by making road travel safer, greener and more sustainable for future generations.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Support Lead: Partnerships
Reports to: Community Support Manager
Contract: Full-time
Role Purpose
As Community Support Lead: Partnerships, you will play a key role in strengthening the relationships that underpin HOST’s work, ensuring every hosted partner (HP) receives consistent, responsive, and values-driven support.
You will lead on partner onboarding, engagement, and ongoing support, ensuring needs are met with professionalism, empathy, and efficiency. This includes managing communications around invoices and payments, responding to general queries, and proactively identifying and escalating potential risks.
Blending strong attention to detail with a people-first approach, you will shape and continuously improve the partner experience — from initial onboarding through to long-term collaboration — ensuring every interaction reflects HOST’s mission to support the world’s change-makers.
Core Responsibilities
1. Partner Engagement and Onboarding
Lead Welcome, Onboarding, and regular check-in calls with hosted partners, building clarity, trust, and consistency in every interaction.
Provide clear guidance on HOST’s systems, processes, and expectations, ensuring each partner journey is well-defined and smoothly implemented.
Identify risks, issues, or emerging support needs during interactions, and promptly share these with the Community Support Manager.
Support escalations and follow-up actions to maintain a high-quality, responsive partner experience.
Maintain accurate and up-to-date records of all communications, ensuring relevant information, issues, and risks are clearly documented and shared across the team.
Negotiate PAYF contributions, add-on pricing, and additional services, ensuring partner needs are met efficiently and effectively.
Reporting cadence: Weekly summary and inclusion in monthly CS reporting.
2. Query Resolution and Partner Care
Respond to general hosted partner queries with accuracy, clarity, and empathy, achieving a minimum 90% satisfaction score.
Ensure at least 90% of queries receive an initial response within 24 hours.
Maintain consistently high standards of written and verbal communication, reflecting HOST’s values of integrity, care, and responsiveness.
Collaborate with Finance and Operations teams to ensure partner needs are resolved promptly and effectively.
Reporting cadence: Weekly dashboard updates and monthly performance reporting.
3. Partner Relationship and Invoice Management
Work closely with hosted partners to amend invoices and resolve payment queries accurately and in a timely manner.
Ensure all payment-related communications and outcomes are clearly documented in ClickUp and Zendesk.
Monitor and report on invoice corrections, identifying trends and opportunities for process improvement.
Reporting cadence: Monthly
4. Risk Identification, Screening and Escalation
Identify and assess potential financial, operational, or reputational risks arising from partner interactions.
Conduct initial screening of partner-related concerns in line with HOST’s due diligence processes.
Escalate identified risks promptly to the Community Support Manager or relevant stakeholders for review and mitigation.
Contribute to monthly Community Support risk reporting and ongoing team learning.
Reporting cadence: Real-time escalation of risks, with consolidated monthly reporting.
5. Community Support Administration
Maintain accurate, up-to-date records across ClickUp, Zendesk, and internal systems.
Support the review and updating of standard operating procedures (SOPs) to ensure consistency and clarity across processes.
Contribute to internal administrative tasks, ensuring operational readiness for audits, reviews, and ongoing compliance.
Reporting cadence: Monthly
6. Community Support Resources and User Journey
Contribute to the development and continuous improvement of Community Support materials, guidance, and onboarding resources.
Support the enhancement of the hosted partner user journey, ensuring all touchpoints are clear, consistent, and aligned with HOST’s values.
Work collaboratively with colleagues to identify gaps and opportunities to strengthen the overall partner experience.
Reporting cadence: Quarterly reviews with recommendations for improvement.
7. Growth and Learning Areas (Development Focus)
Take ownership of more complex hosted partners with advanced operational or financial requirements.
Support the development of new Community Support Leads through training, mentoring, and sharing best practice.
Deliver or support hosted partner Health Checks, ensuring all follow-up actions and documentation are completed effectively.
Reporting cadence: As directed by the Community Support Manager.
You Bring
Experience in operations, client service, or relationship management within HOST.
Strong organisational skills with a focus on accuracy, responsiveness, and care.
Excellent communication and interpersonal skills, with confidence engaging across cultures and time zones.
Familiarity with digital tools such as ClickUp, Zendesk, and cloud-based systems.
A proactive mindset — curious, calm under pressure, and committed to service excellence.
Key Relationships
Internal: Community Support Team, Finance & Operations, Communications, Partnerships, and Capacity Building teams.
External: Hosted partners, funders, and service providers.
Performance Indicators
90% of hosted partner queries receive an initial response within 24 hours
Maintain a hosted partner satisfaction score of 90% or higher
Resolve invoice corrections and payment requests within agreed monthly timeframes
Escalate all identified risks within 8 hours of detection
Ensure SOPs and system records are reviewed and updated on a monthly basis
Demonstrate ongoing improvements in the hosted partner experience and overall journey design
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
Team: Estates and Construction
Location: Remote with regular travel in London and the South-East
Work pattern: 35 hours per week, Mon-Fri
Salary: Up to £53,736.33 per year
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Responsibilities of our Surveyor:
- Manage a designated portfolio of properties, delivering repairs and maintenance as required
- Be a property expert for colleagues across the estate, giving high levels of service and support.
- Oversee property works in alignment with retail and operations managers within agreed SLAs
- Assess property issues and take appropriate action
- Maintain accurate records across estate/FM databases and cloud-based systems
- Provide advice on retail/commercial lease acquisitions and disposals
- Liaise with agents, landlords, neighboring occupiers, solicitors and local authorities
- Procure and manage contractors, ensuring they are vetted and all work meets H&S legislation
About the Estates and Construction team:
The Estates and Construction team manage a wide-ranging and diverse portfolio that reflects the breadth of the estate. Within the region covered, the portfolio includes purpose-built cat adoption and homing centres (both freehold and leasehold), a network of leasehold charity shops, multi-pen sites, and a small number of residential properties. Occasionally, surveying expertise is also required for matters relating to legacy properties.
What we’re looking for in our Surveyor:
- Level 6 or higher professional surveying qualification
- Current membership of a professional institution such as RICS, RIBA, CIBSE, CIOB, IWFM
- Post qualification experience of surveying in a property or facilities management environment
- A full UK driving licence and access to your own vehicle
- Working Knowledge of retail/commercial leases, acquisitions and disposals
- Multi-site and use property management and compliance experience
- Experience of working on and managing small building or maintenance projects up to £500k, including financial controls as EA or CA and contractor management
- Ability to work within a small team and externally with professionals and third parties
- Strong Microsoft Office skills
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Application closing date: 8th June 2026
Virtual interview date: 29th June 2026
Second stage: in person 9th July at the UK Cat Centre, RH17 7TT
Applications may close before the deadline, so please apply early to avoid disappointment.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Video screening
3. Virtual interview and assessment/presentation
4. Meet the team
Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey
Making a better life for cats, because life is better with cats
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Purpose
Reporting into the Chief Operating Officer, the post holder will be responsible for leading on quality assurance and compliance across the organisation, including managing and ensuring compliance with ISO 9001 standard and GDPR, allowing Ygam to achieve its strategic objectives effectively and efficiently. The role will also have responsibility for certification of programmes with CPD.
Key Tasks
• Lead and encourage a culture of continual improvement across the organisation.
• Plan, organise and complete internal audits to ensure compliance with ISO standard and identify business risks.
• Review and evaluate operational procedures to ensure continuous improvement and maintain ISO9001 certification.
• Manage the internal non-conformance process (DV8) identifying root cause, trends and corrective actions.
• Liaise with external auditors to facilitate the annual ISO audit.
• Take responsibility for Ygam’s GDPR compliance supported by the In-house Lawyer and Head of Information Systems.
• Manage policies, due diligence and consent processes, ensuring that these are adhered to across the organisation.
• Oversee Ygam’s Quality Management System (Help Hub) and ensure this is kept up to date across the organisation.
• Lead the submission for CPD certification of programmes as required.
• Prepare reports for the Senior Leadership Team and Finance, Audit and Risk Committee and attend meetings where required, including internal audit updates, results of quality audits, etc.
• Support the management of operational risk, including maintaining Ygam’s RAID Register and ensuring that this is kept up to date across the organisation.
• Line manage Ygam’s In-House Lawyer who works for the organisation 1 day per week, primarily on contracts and GDPR compliance.
· Any other ad-hoc tasks for QA and compliance, and back-office support as required
Person Specification
Essential criteria:
· Significant experience of quality management, compliance and process improvement, including ISO 9001 certification.
· Strong analytical and problem-solving skills to interpret and implement ISO standards.
· Experience of providing an internal audit service.
· Experience of producing reports suitable for SLT and board committee level consideration.
· Excellent knowledge of GDPR compliance, including consents processes.
· Excellent verbal and written communication skills, and the ability to work with and influence colleagues at all levels across the organisation.
· Strong IT skills (MS Word, Excel, PowerPoint).
· Experience of driving projects to achieve agreed outcomes.
· Strong administration, time management and prioritising skills.
· Attention to detail and high standards of accuracy.
· Demonstrable diplomacy and ability to work in confidence
· Self-starter with ability to work effectively both independently and as part of a team.
· Willingness to travel regionally and nationally occasionally as required.
· Right to live and work in the UK.
Desirable criteria:
· Experience of working in the not for profit/charitable sector.
· Experience of working in a remote or hybrid environment with a geographically dispersed workforce.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help shape the future of a national charity making a difference across the UK
At Volunteering Matters, we believe stronger communities start with people. Every day, we bring people together through volunteering to reduce loneliness, improve wellbeing and create lasting social change in communities across the UK.
As we deliver an ambitious new five-year strategy, we are looking for an exceptional Director of Financial Assurance with significant senior finance leadership experience to help shape our future sustainability, strengthen financial resilience and provide the strategic insight that enables confident, impactful decision-making.
This is a rare opportunity to take on a senior leadership role with genuine influence across a national charity at a pivotal point in its journey.
A strategic leadership role with real impact
This new role is about providing the organisation with a clear, forward-looking financial picture, strengthening financial assurance, improving forecasting and helping ensure long-term sustainability in an increasingly complex funding environment.
Working closely with the Chief Executive Officer, Board and Finance & Audit Committee, you will play a central role in helping the organisation navigate growth, investment, risk and opportunity.
This role line manages the Finance Manager, ensuring strong operational finance while maintaining clear separation between operational delivery and independent oversight.
Most importantly, you will be excited by the opportunity to help shape the future of a national charity that creates real impact in communities every day. A
Why join Volunteering Matters?
This is an opportunity to join an organisation with a clear social purpose, ambitious plans and a culture built around flexibility, inclusion and collaboration.
We offer:
Flexible home-based working across the UK
A senior leadership role with genuine strategic influence
The chance to shape organisational sustainability and future growth
A supportive and values-led culture
Meaningful work that positively impacts communities across the UK
Our Values
Everything we do is guided by our values:
Empowering | Inclusive | Compassionate | Positive | Straightforward
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to disabled applicants who meet the essential criteria for the role.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:
Flexible Working by Default (re hours & place of work)
Unlimited Annual Leave
Employee Pension scheme
Life Assurance
Cycle to Work Scheme
Season Ticket Loan
Employee Assistance Programme
Enhanced sick and family leave.
Lifestyle Discount Scheme
We are also open to discussing job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Policy on AI-Generated Applications
Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI.
Interested?
Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.
Right to Work in the UK
Please note that while we hold a license to sponsor employees on a skilled worker visa, the number of applications we can make each year is very limited. Unfortunately, this role does not meet the criteria for sponsorship, therefore, you must already have the right to work in the UK to be considered for this position.
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Birmingham - Hybrid working - Minimum two days a week in office
Assessment Centre: 17th of June in our Birmingham Centre
Join The King’s Trust as a Payroll & Benefits Executive and be part of an organisation where your work truly matters. Every payroll you process and every benefit you administer supports colleagues who are changing the lives of young people across the UK. It’s a rewarding opportunity to combine technical expertise with genuine social impact, in a team that values collaboration, care and excellence.
We’re looking for someone who is confident and experienced in payroll, with hands-on experience processing payroll in a fast-paced environment and the ability to manage responsibilities end-to-end. A strong commitment to accuracy is essential, alongside a proactive solutions-focused approach to problem-solving; you’ll take pride in getting the detail right and in identifying and resolving issues early. You’ll be comfortable working with complex data, managing deadlines, and taking ownership of your work, while also knowing when to collaborate and seek input.
If you’re someone who enjoys working with precision, takes accountability seriously, and wants to contribute to a purpose-led organisation, this is a fantastic opportunity to make a meaningful impact at The King’s Trust while continuing to grow your expertise.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Payroll & Benefits Executives?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Payroll & Benefits Executives!
Perks for working at The Trust!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.