Funding jobs

JOB TITLE

Project Manager & Operations Officer,

The BARBARA Alliance (3-4 days/week, Hybrid (1 day per week in person)

The jobholder will provide high quality Project Management and Operational support to the leadership team and Board of Trustees. The role combines organisation, communication, meeting & stakeholder coordination, and digital/social media support to keep projects on time, on budget, and up to agreed quality standards.

The BARBARA Alliance is a public-private initiative engaged by HM Government agencies to develop and implement a delivery plan, through engagement of a broad range of stakeholders, for the Dame Barbara Windsor Dementia Goals Programme.

REPORTS TO

Head of Operations 

LOCATION

Hybrid, with 1-2 days per week in-person attendance in Central London office.

CONTRACT

Fixed term initially for 6 months, 3-4 days per week, hybrid (1 day per week in person) with potential for permanent appointment. subject to funding. 

KEY RESPONSIBILITIES / MAIN DUTIES

Project Management, Planning & Governance

• Provide Project Management support for internal projects by maintaining documentation, tasks list and work progress trackers.
• Use project management tools to input, update, and archive project information.
• Help maintain risk and issue registers on behalf of the leadership team, highlighting and escalating issues where required.
• Ensure quality, compliance, and record-keeping requirements are met by in the preparation of documentation and reports.

Meetings, Events & Board Support

• Assist executive team with preparation for all Board meetings and Board Sub-Committees including management of Minutes and Action logs and Risk Register.
• Assist with the planning and delivery of internal events, workshops, and leadership sessions, by coordinating schedules, preparing agendas, managing logistics, and issuing invites.
• Capture meeting notes, actions, and decisions accurately, and provide clear follow-up information for leadership and project teams.

Communication & Reporting

• Support the preparation of reports, updates, and briefing papers by collating inputs, drafting content, and formatting to a high standard for leadership review.
• Assist with creating presentations, and analyses using Microsoft Office tools, ensuring leadership has professional and well-prepared materials.
• Help coordinate the flow of communication across project teams and stakeholders, ensuring updates are shared in a timely and consistent manner.
• Coordinate with the team to provide social media / digital communication support as needed: draft posts, maintain content calendar, monitor engagement.

QUALIFICATIONS, SKILLS & EXPERIENCE

Essential

• Familiarity with project management tools and methodologies such as Agile, Waterfall, Kanban, PRINCE2, or equivalents; practical experience using PM software (e.g. Asana, Monday, Trello, MS Project) or similar cloud based platforms.
• Relevant background in a project support, coordination, or assistant role where you have managed project workflows, tracked tasks and deliverables, ensured process compliance, maintained risk RAID logs and prepared accurate documentation and records.
• Strong time management and organisational skills with the ability to prioritise tasks, multitask effectively, and manage deadlines in a dynamic, small team environment.
• Project finance and analytical capabilities, including experience with budgeting, managing project costs, preparing financial reports, and using data analysis to monitor project performance and identify risks.
• Excellent written and verbal communication skills with a track record of producing clear, accurate reports, meeting agendas, presentations, and supporting senior stakeholders.
• Comfortable with end-to-end meeting and event organisation, including scheduling, logistics, attendee management, meeting notes and minutes preparation (including using AI meeting notes tools), documentation, and actions follow-up.
• Ability to work both independently and collaboratively, adapting flexibly to changing priorities in a small team setting, with a proactive, self-confident approach and sound judgment.
• Solid proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and cloud based collaboration tools (e.g. Teams, Zoom, Asana).
• A genuine commitment to working within a charitable organisation, supporting the leadership team in making a real impact on dementia treatment and care.

Desirable:

• Experience working in the life-sciences industry or a not-for-profit organisation.
• Experience supporting social media and digital communications (e.g. drafting posts, monitoring engagement, content scheduling).
• Background in event coordination, workshops, or stakeholder engagement activities.
• Awareness of project management methodologies or formal training/certification. 
• Experience liaising with external partners or stakeholders.

Personal Attributes:

• Proactively anticipates needs and can identify potential issues before they escalate, proposing solutions independently and reducing the need for escalation.
• Reliable and trustworthy, able to consistently deliver on commitments with strong sense of ownership and accountability. 
• Meticulous attention to detail, ensures accuracy in work, particularly with documentation and communication, catching errors before external publication.
• Strong interpersonal skills, comfortable with engaging individuals and teams across all organisational levels (leadership, staff, trustees, external partners) with empathy and clarity. Adapts communication style and builds positive working relationships.
• Initiative and resourcefulness, showing willingness to go beyond responsibilities, identify gaps, and take practical action to resolve challenges collaboratively.

WORK PATTERN

• Flexible, between 3-4 days per week.
• Hybrid working, with one to two in-person days per week in Central London.
• Some flexibility may be required for meeting times / deadlines.

HOW TO APPLY

Please submit your CV and a short cover letter, explaining what excites you about this role and why you consider it suitable for you. 

CLOSING DATE

The closing date for receiving applications is 6pm on Wednesday, 19th August 2026.

INTERVIEWS

Interviews will be held in two stages, the first one online and the second in person, from the week commencing 24th August 2026.

You’ll be responsible for developing and delivering our portfolio of mass participation and challenge events, ensuring excellent supporter experiences and sustainable income growth.

The role will lead on recruiting and supporting event participants across a mixed portfolio (including guaranteed places, third-party event and challenge providers, international challenge events and CCLG-owned events such as our Big Hike. You’ll also take a pro-active role in growing CCLG’s own events programme, identifying, testing and helping to scale new opportunities, while maintaining strong reporting, compliance and supporter care.

Events fundraising is a key area of growth for CCLG, and we’re looking for a passionate, focused and driven individual to support the team to make our ambitious growth plans a reality.

We’re looking for a confident communicator, with strong organisation skills, who’ll use their own initiative and ability to manage a varied workload. You’ll be self-driven, motivated by achieving targets and delivering the best possible supporter experience. The role involves project management and innovation, and you’ll be responsible for confidently driving projects forward, whilst confidently managing a range of internal and external stakeholders.

This role is offered on a hybrid basis, with an expectation of two days per week in our Leicester office.

Please note: previous applicants need not re-apply. 

About CCLG: The Children & Young People's Cancer Association

CCLG is a charity dedicated to creating a brighter future for children and young people with cancer. Powered by expertise, we unite the children and young people’s cancer community, driving collective action and progress.

Research is the key to better treatments, improved care, and potential cures. We fund and lead world-class research, fuelling groundbreaking work led by brilliant minds. Collaboration is at the heart of our approach—bringing together the right people and organisations to drive progress and deliver real impact.

We provide trusted information and guidance for children and young people with cancer, their families, and everyone supporting them. Our expertise helps them navigate the challenges of cancer and its impact, offering reassurance and clarity when it’s needed most.

Through our professional membership, we bring together the brightest minds in children and young people’s cancer, creating a national network that drives progress. Together, we shape better treatment and care - developing guidelines, sharing knowledge, offering expert advice, leading pioneering research, and creating essential resources and education for professionals. Our collective expertise sets the standard, advocating for excellence at every level—local, national, and global. 

Our work is only possible thanks to the generosity of fundraisers, donors, and supporters who share our mission. Every pound raised helps fund our research, provide trusted information for families, and brings together experts to improve treatment, care and outcomes.

The fundraising team at CCLG drives our mission forward by ensuring we have the financial resources to carry out our work, playing a vital role in ensuring we delivery on our strategy and commitments, and ultimately improving outcomes for children and young people with cancer.

Equality, Diversity & Inclusion

CCLG is committed to building a diverse and inclusive workforce that represents the communities we serve. We warmly welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process. 

Benefits of Working at CCLG

• 24 days annual leave plus bank holidays, with 6 additional closure days per year (usually 2 at Easter, 4 at Christmas) (pro-rata for part-time staff)
• Enhanced maternity pay 
• Enhanced sick pay
• Life insurance and employee assistance scheme
• Defined contribution pension scheme: 8% employer contribution / 5% employee contribution
• Hybrid working model
• Supportive and collaborative team culture

Application instructions

For your application, please upload a CV (which should include details of two referees, including your current/most recent employer - we will not contact references without your consent or prior to a provisional offer being made) along with a covering letter. Your covering letter should be bespoke to this job application, demonstrating how your experience makes you suitable for the role and showing how you meet the person specification. 

We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value AI adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to tell us about your skills and experiences in your own voice.

Start date: December 2026

Timeline: 

• Application deadline: 13 August 0900
• Initial phone interview: 14 August 
• First panel interviews: 20 August (online)
• Written task: wk/c 24 August (online, 1 hour)
• Final panel interviews: 8 September (in person, London)

Full-time 37.5 hours per week.

Remote with international travel

Salary and benefits: 

• £98,800 per annum pro rata
• 10% employer pension contribution
• 25 days annual leave, bank holidays on dates of your choice, a week of office closure in August and December
• Flexible working and other benefits (here)

 About us

Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet – and when governments use technology to oppress, exclude or discriminate – we litigate and campaign to fix it.  

Big Tech companies have become so large – gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data – that they’re now more powerful than many states. The harmful effects of this concentration of power are everywhere – threats to our democracy, to our privacy, decimated workers’ rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI. 

Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We’ve launched landmark cases seeking structural changes to big tech’s harmful business models, supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook. We’ve supported tech workers and their unions to file cases challenging union busting at Google, Amazon and TikTok. We urged state regulators worldwide to stop Google’s theft of independent news. We won the UK’s first legal challenge to a data centre permission decision and filed the first such case in South Africa. We forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm, helped make grading fair for UK A-level students and challenged the Department of Work and Pension’s use of an algorithm unfairly flagging disabled people for benefit fraud investigations. We have much more in the works and we hope you want to join us.

We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech.

About you

You are an experienced social change leader who thrives at the intersection of politics, law and communications. You know that court wins alone don't create lasting change – it takes a compelling public narrative and a movement to back it up. You're energised by the prospect of what a well-run Foxglove can bring to the fight for tech justice and thrive in fast-moving environments and complex coalitions – holding a room, building a movement, and keeping a small team motivated and focused. You are a self-starter with the judgement to prioritise and the generosity to support others. You understand that Foxglove's power comes from the communities we work with as much as the cases we bring. If that's you, and the Foxglove mission excites you, we would love to hear from you.

The role

This is a fixed-term parental leave cover post for 1 year. The post holder will step into the co-Executive Director role with co-responsibility for Foxglove's strategy, impact, advocacy, operations, fundraising and public facing work. The post holder will work very closely with Foxglove’s other co-Executive Director and will make all sizable decisions about Foxglove together. UK and international travel (approx. 20%) is required.

Key responsibilities include, but are not limited to:

Strategy, Leadership and Impact

1.Serve as a member of Foxglove's leadership team, helping to set direction across the organisation.

2.Work closely with the co-Executive Director and Director of Advocacy to align Foxglove's legal, advocacy and operations work.

3.Represent Foxglove externally: to the press, at events, with funders (trusts, foundations & individual donors), members of parliament and with policymakers and allies.

4.Help ensure communities', workers' and affected individuals' voices are at the centre of all of Foxglove's work.

5.Champion a culture of impact, monitoring and evaluation across the organisation, ensuring Foxglove can clearly demonstrate the change it is achieving internally and externally.

6.Use monitoring and evaluation insight to sharpen strategic decision-making – learning from what's working (and what isn't) to keep Foxglove's campaigns and casework focused on change for the people and communities we support. 

Advocacy and Campaigns

1.Oversee the work of Foxglove's advocacy team (led by our Director of Advocacy) and shape our overall approach to campaigning across digital, media and grassroots channels.

2.Build and maintain relationships with a wide range of allies – civil society organisations, unions, policymakers, regulators, journalists, academics, and international partners – to strengthen Foxglove's reach and influence.

3.Spot and pursue new opportunities for campaigns, litigation, coalition-building and advocacy, keeping Foxglove responsive to a fast-changing tech and policy landscape.

4.Act as a public voice for Foxglove's work – engaging with the press, media and public platforms as required to advance our work.

Operations and Organisational Management

1.Oversee Foxglove's day-to-day operations, ensuring the organisation runs smoothly and effectively.

2.Manage and support staff across the organisation, providing clear leadership and creating a positive team culture.

3.Oversee financial management in partnership with relevant staff, ensuring responsible stewardship of Foxglove's resources.

4.Ensure compliance with Foxglove's policies and obligations to donors, partners and statutory bodies.

5.Line management of Director of Advocacy, Head of Operations, Digital Campaigner, Operations and Executive Assistant and peer support the other co-Executive Director.

Fundraising and Donor Relations 

1.Oversee and lead Foxglove’s fundraising and donor relations in partnership with relevant team members.

2.Drive Foxglove’s fundraising strategy that diversifies Foxglove's income across foundations, major donors and other funding sources.

3.Build and maintain strong personal relationships with key funders and major donors, serving as Foxglove's primary external contact for funders. 

4.Identify and cultivate new funding prospects aligned with Foxglove's mission, including researching and pursuing grant opportunities.

5.Oversee the preparation of compelling funding proposals, reports, and impact updates, ensuring funders have a clear and accurate picture of Foxglove's work and results.

6.Set and track annual fundraising targets in collaboration with the co-Executive Director and finance team, ensuring income projections align with organisational budgets and plans.

7.Represent Foxglove at donor meetings, briefings, and sector events to build the organisation's profile and credibility within the funding community.

8.Ensure fundraising practices reflect Foxglove's values and independence.

Person Specification

Essential

• A strong interest in tech justice and Foxglove's mission.
• Significant (5+ years) experience at CEO level.
• Experience managing and motivating a team, with a track record of supporting people to do their best work.
• A brilliant fundraising track record and experience in financial management. 
• Excellent communication skills – you can write persuasively, clearly and concisely, hold a press conference, and brief a politician, all in the same day.
• Strong political judgement and an ability to navigate complex stakeholder landscapes.
• Experience in organisational management or operations, including oversight of budgets and financial processes.
• A self-starter who is able to work independently and take initiative, while contributing generously to a shared team goal.
• Excellent time management skills of yourself and others – able to prioritise a complex workload and work to tight deadlines.
• Willingness to muck in and support other members of a small team as required.
• UK based with right to work in the UK.

 Desirable

• Experience working on technology, digital rights, or AI.
• Legal qualification or equivalent advocacy leadership experience. 
• Experience working with a wide range of groups and partners from impacted communities, civil society groups, unions, associations and small businesses.
• Experience working with or alongside legal teams in a campaigning or advocacy context.
• Experience working with unions or impacted communities.

Length and Salary

This is a fixed-term parental leave cover contract of 12 months. The annual salary is £98,800 per annum pro rata less any required deductions for income tax and national insurance. Please note our pay is transparent and non-negotiable.

Our team works remotely; this role must be based in the UK, ideally London. Our team travels every two months for team days and annually for team retreats. 

Please note we are only accepting UK based applicants for this role. Applicants must already have right to work in the UK, unfortunately we are not able to provide visa sponsorship.

How to apply

Please make your application via the Be Applied link provided, answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email.

All applications are reviewed by a Foxglove member of staff. We do not use automated systems to select which candidates proceed through the recruitment process. The only way in which we will use generative AI is as a comparison, to assess whether applications may have been AI generated. We do not otherwise use AI to process applications, and would request that candidates do not use generative AI to draft theirs.

Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on our website.

If any part of this process causes you difficulty or you require any reasonable adjustments to make your application, please get in touch with us via our website.

If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy on our website

We are recruiting a Service Delivery Manager – Projects to join our growing advice team and make a difference. Every week we help hundreds of people providing advice and specialist casework on housing, debt, benefits and more.

About the role

Our Service Delivery Managers are responsible for a portfolio of advice and casework projects through a range of funded programmes.   This role focuses on local projects delivering financial inclusion support like debt and benefits.  You will give line management and ensure ensuring teams are delivering funding and quality targets.  You will work closely with the funders and manage stakeholder relationships.  There will be the opportunity to develop those relationships and support with bid writing as well as over see social policy work and support wider teams through your leadership skills.

Advisors work from different locations including outreaches, so you will get the chance to travel and see some of the amazing areas across West Sussex from the coast to rural, Towns and Villages too. Working in local charities can be busy, no one day is the same as the next.  However it is very rewarding and can make a big impact as well as being an excellent opportunity to build on your leadership and management skills.

About us

Every year we help thousands of people move forward with the problems they face.  Working to reduce health inequalities and support communities our communities to thrive by empowering people through high quality information, advice and advocacy.   As a local charity, we work in partnerships and with volunteers who are at the heart of what we do, reaching communities across the County.  We work across 6 sites and provide projects in outreach locations and have doubled in size in the last two years due to growing demand for our services.

Staff access high quality  training resources available online as well as external courses, including local leadership programmes.  We are committed to equity, diversity and inclusion in all aspects of our Values, People and Work and believe in making a difference.  Striving to making our communities a better place, using our teams expertise and the evidence gathered through casework, research and campaigns work to change the system.

How to be a success

To be a success in this role you will ideally have had some previous experience of delivering advice and casework as well as some management experience of projects and/or people.  However we will be able to provide training to fill gaps and support you to be a success in your role.   Having excellent team values, able to manage competing priorities and show leadership skills in a busy environment are essential.  Able to see the big picture and whilst having attention to detail and able to follow processes is important.  You will be creating plans for new projects or improve existing ones and work to targets so analytical and IT skills will help.

We are committed to equity, diversity and inclusion in all our values, people and work.  We recognise that skills and values are important and will provide training where needed to candidates who can demonstrate the attributes needed.

How to apply

You will need to fill in an application form, addressing the person specification.   We reserve the right to close the advert early so don’t wait, apply now so you become part of our growing team.

We are hiring a Trusts and Foundations Executive

Do you have excellent written communication skills, an interest in developing relationships with charitable funders and the ability to manage competing priorities? Are you motivated by the opportunity to generate vital income that helps tackle the housing emergency?

Then join Shelter as a Trusts and Foundations Executive and help us build strong, lasting relationships with trusts and foundations to secure funding for our services and campaigns.

About the role

As Trusts and Foundations Executive, you will manage a varied portfolio of warm, lapsed and prospective trust and foundation supporters, securing gifts of up to £30,000. You will also manage our regular mailing programme to smaller trusts, coordinating the information and processes needed to deliver high-quality and timely applications.

You will research existing and potential funders and maintain and develop relationships, submitting tailored proposals and reports. By utilising a relationship-led approach, you will communicate with trusts throughout the application and stewardship process, whilst also working with colleagues across Shelter to gather compelling information about our services and campaigns. 

This is a one-year fixed-term role, offering flexible working with regular travel to London and other Shelter locations for meetings when required.

Role specifics

We’re looking for a proactive and organised individual, who can build positive relationships with funders while also managing a busy portfolio of applications, reports and stewardship activity.

You will:

• Manage relationships with an allocated portfolio of warm, lapsed and new trust funders, helping to develop sustainable, long-term partnerships.
• Lead the delivery of Shelter’s Small Trust Mailing, summarising our national and regional work and tailoring communications where appropriate.
• Write persuasive funding proposals, grant reports and updates tailored to the requirements and interests of different funders.
• Acknowledge donations promptly and steward funders between applications to maintain strong relationships with Shelter.
• Monitor and the Trust and Foundations Team email inbox, responding to queries, administering donations and flagging emails with the rest of the team as appropriate.
• Keep accurate records of donor activity and communications using Microsoft Dynamics and other agreed information systems.
• Monitor income and activity against agreed financial and productivity targets.
• Research potential funders and maintain an active pipeline of opportunities, prioritising approaches based on their potential value, likelihood of success and stage of engagement.
• Work with colleagues across services, campaigns, finance and senior management to gather accurate information, budgets, permissions and evidence of impact.
• Arrange and attend meetings and project visits, ensuring colleagues are properly briefed and funders receive an engaging and professional experience.
• Support wider High Value Partnerships projects and Shelter’s Special Events programme when required.

About you

You will be a confident written communicator who can turn detailed information into clear, compelling and tailored funding applications. You will also be comfortable researching new opportunities, managing multiple deadlines and building relationships with a wide range of internal and external stakeholders.

You will also be:

• Highly organised, with the ability to plan and prioritise a varied workload.
• Confident maintaining accurate records and using databases or customer relationship management systems.
• Comfortable taking ownership of tasks and progressing work independently.
• Collaborative and able to work effectively with colleagues across different teams and areas of expertise.
• Able to gather, interpret and present complex information clearly.
• Motivated by meeting financial and activity targets.
• Proactive, reflective and open to learning from both successes and challenges.
• Committed to working inclusively and contributing to Shelter’s journey towards becoming a truly anti-racist organisation.

Previous experience of fundraising, relationship management, proposal writing or working with trusts and foundations would be valuable. We also welcome applications from people who can demonstrate relevant transferable skills and the ability to learn quickly.

Benefits

We offer a wide range of benefits, including:

• 30 days of annual leave plus bank holidays.
• Flexible working hours and practices.
• A competitive pension scheme.
• Salary sacrifice schemes.
• Enhanced family-friendly policies.
• Interest-free travel loans.
• A tenancy deposit loan.
• Payroll giving and a cycle-to-work scheme.
• Access to an employee assistance programme.

We are happy to talk about flexible working and personal growth, and we are committed to creating a workplace where you can be yourself and achieve success based on your merit.

About the team

The Trusts and Foundations team forms part of High Value Partnerships within Shelter’s Income Generation Directorate.

The team currently consists of eight fundraisers and one Grants Manager, working together to secure funding and develop lasting relationships with trusts and foundations.

Income Generation raises around £40 million each year to support Shelter’s work. You will work closely with colleagues across Trusts and Foundations, Corporate Partnerships, Major Donors, Special Events and Legacies, as well as colleagues in Shelter’s services, campaigns and finance teams.

You will join a supportive and collaborative team that shares knowledge, celebrates the contributions of others and works together to maximise income opportunities for Shelter.

How to apply

Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We learn from our experiences and are open to risk
• We create change and align behind our strategy

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day, millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement.

In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter, and we welcome you on our journey to becoming a truly anti-racist organisation.

We recognise that people from marginalised groups may face additional barriers throughout their careers. If you are excited about this role but your experience does not align perfectly with every part of the job description, please do not let that stop you from applying. We encourage you to tell us how your skills, knowledge, behaviours and experience would support your success in the role.

Safeguarding statement

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support and enabling them to live free from harm, abuse and neglect.

All staff are expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies or accept the fees associated with them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

Part of a team of Outreach and Project Workers pivotal to the delivery of an exciting new project focused on reaching women identified as at risk of homelessness and exploitation. The Luna Project supports women at risk of rough sleeping, homelessness and exploitation. Working across key areas of Enfield and Haringey you will, through a combination of nighttime outreach and daytime service provision, be critical to supporting a coordinated response across multiple agencies already engaged in this work.

You will undertake at least twice weekly nighttime outreach, support additional services and existing outreach provision and develop a daytime offer that meets the needs of women engaged through outreach and identified as at high risk of harm and homelessness.   

You will have responsibility for a caseload of women identified through outreach, referral and presentation at ours and other services. You will provide advocacy, casework support and connection and referral into other agencies which can help them address their needs.

This is a fantastic opportunity to become part of a passionate, high performing team and support the development of a new service which is meeting identified gaps in local provision.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Education Programme Manager
Contract: Fixed-term contract until April 2027
Work Pattern: Full Time, 35 hours per week (1.0 FTE) (We are open to flexible hours and working patterns, including accommodating part-time and compressed hours where possible).
Salary: £44,167 per annum
Location: London Fields, E8. NCB promotes a hybrid, flexible way of working with 1 day working in the office.

The Vacancy

We are currently recruiting an Education Programme Manager to join us on a fixed-term contract until April 2027, with the possibility of a contract extension depending on funding. We are also open to secondments for this role.

This role will manage the delivery of programmes within the Education, Early years and Equalities team at the National Children’s Bureau, fulfilling funded programmes relevant to disabled children and young people and those with special educational needs, and supporting our role within the Council for Disabled Children.

The role will contribute to the work of the Education, Early Years and Equalities team through delivery of programme activities, support to relevant professional networks and development of training and policy. Specifically, the role holder will manage the delivery of our EYSEND programme and elements of our SEND Systems Transformation projects.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Applications close at 08:00am on Monday 24th August 2026.
Assessment and interviews to be conducted on Monday 7th September 2026.
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

Trainee Debt Adviser

Salary: £28,000 per annum
Hours: 35 hours per week
Location: London (Hybrid working available following probation and business needs)
Contract: Permanent (subject to funding)

We're recruiting on behalf of a specialist London-based charity that supports people experiencing financial hardship through debt advice, money guidance and financial education services.

This is an excellent opportunity for someone looking to build a career in debt advice and make a real difference to people's lives. You'll join a supportive team and receive training and ongoing professional development to become a Debt Adviser.

Key responsibilities

• Supporting clients with debt advice appointments and casework.
• Managing client enquiries and correspondence.
• Gathering and analysing financial information.
• Maintaining accurate and confidential case records.
• Providing tailored, client-focused support.
• Working towards appointment and casework targets.
• Supporting workshops and other services.
• Undertaking ongoing training and development.

About you

We're looking for someone who is organised, empathetic and passionate about helping others. Previous debt advice experience isn't essential.

You'll have:

• Experience in a client-facing or customer service role.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Good numeracy and IT skills, including Microsoft Office.
• Excellent organisational skills and attention to detail.
• The ability to manage competing priorities and meet deadlines.
• A commitment to learning and professional development.
• An understanding of confidentiality and safeguarding.

Experience within the charity, advice or community sector would be advantageous.

Benefits

• 25 days annual leave plus bank holidays.
• Birthday leave.
• Additional annual leave awarded for each year of service (up to 35 days).
• 3% employer pension contribution.
• £200 home office equipment allowance.
• Costco membership.
• Employee Assistance Programme.
• Hybrid and flexible working arrangements following probation.
• Comprehensive training and development opportunities.

Please note that occasional evening or weekend work may be required (TOIL provided). This role is subject to an enhanced DBS check.

This is a fantastic opportunity to develop specialist skills while supporting people to improve their financial wellbeing.

Head of Finance

Reports to: Director of Finance, Data and Innovation

Line reports: 2

Location: London, hybrid working, with minimum 40% of working time in the office

Salary: London £54,000 (salary band £54,000 - £58000; Outside London £51,500 (salary band £51,500 to £55,500)

Hours: 37.5 hours per week

Contract: Permanent

The Head of Finance will lead the day-to-day finance function, ensuring our financial information is accurate, timely and useful. The role will oversee financial reporting, controls, compliance, payroll, budgeting and forecasting, while managing and developing the finance team. The postholder will work closely with budget holders and senior leaders to support good financial decision-making across the organisation. The role will also provide oversight of key operational areas, including premises, health and safety, equipment and outsourced technology support.

In the first 6–12 months, the postholder will be expected to strengthen monthly reporting, improve budget holder support, maintain clear financial controls, support the annual audit and help embed effective finance processes across the organisation.

Financial responsibilities

· Ensure that all financial data is accurately recorded, maintained and reported in accordance with relevant accounting standards and guidelines

· Ensure compliance with relevant financial, tax and statutory obligations, including VAT, PAYE and other reporting requirements

· Lead financial business partnering across the organisation, ensuring budget holders have the knowledge, skills and tools to manage their budgets effectively. This will include:

• • Running effective budgeting and forecasting processes to ensure the organisation has a robust plan
  • Producing monthly management accounts with useful variance analysis to ensure proper financial management

· Alongside the Director of Finance, develop and maintain financial controls to safeguard the charity’s assets, ensuring clear processes are in place and control checks are documented

· Take full management responsibility for the finance team, lead, motivate and develop them to ensure that they are focused, competent and working effectively and efficiently

· Maintain clear review and approval processes so that financial work is properly checked, authorised and documented

· Oversee finance processes for the trading subsidiary, including reviewing postings, accounts and consolidation entries

· Produce or review monthly payroll amounts and postings

· Lead preparation for the annual audit and statutory accounts, ensuring working papers, reconciliations and supporting evidence are complete and accurate

· Ensure restricted funds, grants and project income are recorded, monitored and reported accurately

Operations

· Ensure premises and properties are managed appropriately on a day-to-day basis

· Ensure we comply with H&S standards in our multiple offices

· Ensure the organisation has the resources it needs to do their job through the procurement/ provision of laptops and other equipment

· Work with colleagues to ensure we comply with GDPR

Person specification: Skill / experience 

Essential

A demonstrable interest and commitment to working with, and supporting people from, a refugee background

Financial and Operational Responsibilities

Strong management accounting experience, including business partnering with budget holders to support good decision-making

Good understanding of UK charity accounting, including charity SORP, audit and year-end reporting

Professional accounting qualification or substantial relevant accounting experience

Management experience and ability to support and develop line reports in a welcoming and inclusive environment 

Understanding of key compliance areas relevant to charity finance and operations, including VAT, Gift Aid, PAYE, P11D and GDPR

Good understanding of charity controls and risk management

Advanced Microsoft Excel skills, strong experience using finance systems (we currently use Xledger) and an interest in AI

Experience of charity fund accounting, including restricted funds and grant reporting

Experience of managing/supporting in the management of outsourced technology providers 

Personal Traits

Able to improve processes and deliver practical changes that make finance easier to use across the organisation

Able to manage competing priorities and maintain high standards during busy periods

Self-motivated, organised and able to deliver agreed outcomes on time

Analytical thinker with good problem-solving skills

Practical, flexible and willing to support both strategic and day-to-day finance work

Excellent verbal and written communication skills with the ability to articulate complex information to different audiences

Strong interpersonal and collaboration skills, with the ability to form effective working relationships with other teams

Desirable

Committed to continuous improvement and the use of agile tools to support business change

Considerations 

· As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks for some roles, obtaining references and verifying a candidate’s identity and right to work in the UK.

· We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully considered when deciding action. 

We are seeking a dynamic and experienced Projects and Partnerships Manager to lead Afrocats’ projects, programmes and partnership work. This role offers an exciting opportunity to oversee complex projects, manage diverse teams, and drive organisational growth through effective partnership development. The successful applicant will be responsible for motivating and coordinating cross-functional teams, ensuring project delivery aligns with organisational objectives, and cultivating important partnerships.

Afrocats exist to empower communities through creativity, cultural engagement, and wellbeing. Our mission is rooted in creating inclusive spaces where individuals feel safe to rediscover joy, build confidence, and connect with others. We believe in meeting people where they are, offering opportunities for growth, and challenging inequitable systems through arts and advocacy.

This is a great time to join our charity at a time of significant growth and change. No two days are the same at Afrocats and the work is fun, creative and rewarding.

Interviews will be held at the end of September. 

Role Overview:
The Talent Set are delighted to partner with the client on a fantastic Interim Multimedia Production Officer role. The successful candidate will produce engaging multimedia content, including videos, photography, and written stories, to support the organisation’s communications and engagement objectives.

Key Responsibilities:

• Create video and photographic content for campaigns, events, and storytelling purposes.
• Develop written materials reflecting impact, funding stories, and personal experiences.
• Attend events to capture content and undertake interviews with patients, supporters, and stakeholders.
• Record and produce films and clips suitable for social media and publication formats.
• Support the wider communications team in delivering multimedia content across multiple channels.
• Manage content production in accordance with sensitivities related to personal stories and lived experiences.
• Coordinate and set up interviews, ensuring high-quality recordings.
• Assist with publications such as bi-annual magazines and other outreach materials.
• Use editing software to deliver polished multimedia products, adhering to brand standards.

Person Specification:

• Proven experience in multimedia production, including filming, photography, and editing.
• Comfortable working with a variety of audiences, including patients and individuals affected by the organisation’s work.
• Sensitive and respectful communication skills, with awareness of storytelling ethics.
• Proficiency in Adobe Creative Suite programmes such as Premier, Photoshop, and InDesign.
• Ability to work independently and alongside a small, collaborative team.
• Confidence in managing content capture at events and conducting interviews.
• Excellent organisational skills and attention to detail.

What’s on Offer:

• Salary: £147.94 per day PAYE + £24.54 holiday pay
• Location: Hybrid – Central London
• Contract: 6 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

• Location: Greater Manchester, United Kingdom. This is a locally focused delivery role, working on a hybrid basis: mostly from home, with on-site presence in Stockport and Wigan as required. Some international travel is expected. You must have the right to work in the United Kingdom and be based within regular traveling distance of Greater Manchester.

• Reports to: Lead - Place-Based Resilience

• Direct reports: None 

• Contract: Fixed term until December 2028, with potential for extension subject to funding. Delivered through Employer of Record arrangements. Full-time, 40 hours per week. 

• Compensation: £40,000 to £45,000 per annum, indicative salary on an employed basis. The final package will depend on the engagement arrangement confirmed in the United Kingdom.

• Closing date: 3 September 2026, 10.00 CET. Applications are reviewed on a rolling basis. 

About R-Cities 

The Resilient Cities Network (R-Cities) supports over 100 cities across more than 40 countries, helping them withstand, adapt, and thrive amid 21st-century challenges. Building on over a decade of work begun with The Rockefeller Foundation, R-Cities partners with governments, communities, and funders to address acute shocks and chronic stresses, delivering programs that strengthen climate resilience, equity, public health, and sustainability. It operates through a US 501(c)(3) nonprofit and a Netherlands-based Stichting. 

About the Place-Based Resilience Team 

The Place-Based Resilience team delivers R-Cities' Resilience for Communities (R4C) program at neighborhood scale, working with communities, cities, and funders across North America, Greater Manchester, and Malaysia. The team combines structured resilience assessment with community-led design, and translates what works in one place into practice elsewhere. 

The role 

You run day-to-day delivery of the R4C Greater Manchester program. You own the program's operational spine: plans, trackers, records, and the monitoring and evaluation data that evidences impact to funders. You also lead discrete workstreams including workshop facilitation, events, corporate volunteering with Zurich, and support to local implementation partners. 

R4C Greater Manchester is currently delivered with local implementation partners at two demonstrator sites, Edgeley in Stockport with An Actions Common CIC and Higher Folds in Wigan with HF Works, alongside institutional partners including the Greater Manchester Combined Authority and Stockport and Wigan Councils. The program is expanding to two new communities this year. It is funded by the Z Zurich Foundation and is supported by Zurich UK. The challenge is holding delivery, partner capability, and funder evidence together across four sites as the program moves into its second phase. 

How the role is set up today 

The program is entering Phase 2 following the close of Phase 1. The Lead - Place-Based Resilience currently carries direct delivery responsibility for Greater Manchester alongside portfolio leadership. You take on day-to-day delivery, with scope to broaden as that transition progresses. 

What you will do 

Program delivery and coordination (25%) 

You own: 

• Program plans, delivery trackers, milestones, and action logs across both sites, kept current and accurate. 

• Delivery against agreed deadlines, with risks to timelines identified and escalated early. 

• Program meetings, including scheduling, agendas, papers, minutes, and follow-up. 

• Program files, records, and shared systems including Airtable, maintained so that knowledge does not sit with individuals. 

You contribute to: 

• Program planning and phase design, owned by the Lead - Place-Based Resilience. 

Local implementation partners (20%) 

You own: 

• The day-to-day operational relationship with local implementation partners at both sites. 

• Partner delivery against agreed specifications and timelines, including the practical and administrative running of partner working. 

• Support to partners in developing funding bids and applications that sustain and grow their work. 

You contribute to: 

• Senior partner and institutional relationships, owned by the Lead - Place-Based Resilience. 

• Partner capability building across the wider portfolio. 

Monitoring, evaluation, and funder reporting (20%) 

You own: 

• Operational coordination of monitoring and evaluation data across the program, including partner data returns. 

• The quality, completeness, and timeliness of data against the program's measurement frameworks. 

• Assembly of funder reports, including inputs, deadlines, and supporting documentation. 

You contribute to: 

• Funder relationships and reporting narrative, owned by the Lead - Place-Based Resilience. 

• Evaluation design and measurement approach across the portfolio. 

Facilitation, events, and corporate engagement (20%) 

You own: 

• Design, delivery, and follow-up of workshops and community sessions. 

• Program events end to end, including logistics, coordination, and delivery on the day. 

• Corporate volunteering sessions with Zurich, designed with partners at the demonstrator sites. 

You contribute to: 

• Community engagement across the Stockport and Wigan sites. 

Policy, knowledge, and fundraising (15%) 

You own: 

• Discrete workstreams and improvement initiatives assigned to the role, taken forward with limited supervision. 

You contribute to: 

• Policy and knowledge products at local, regional, national, and global levels, including research, drafting, and production. 

• Fundraising for the program and the wider portfolio, including proposals and supporting materials. 

• Desk research and analysis feeding facilitation, workshops, events, and the dissemination of practice. 

What you bring 

This role suits someone who can hold a program together operationally and also run a room, with credibility in front of communities, partners, and corporate volunteers. You communicate clearly in writing and in person, work independently and take ownership of your workstreams, and prioritize well across competing demands. You bring a creative, problem-solving mindset and an appetite to grow into wider responsibility, and you are comfortable in a fast-paced, distributed organization. 

Essential: 

• At least three years of program or project management experience, delivering complex work to time and quality. 

• At least two years of experience coordinating funded or (sub)contracted delivery partners against agreed specifications. 

• Facilitation experience, including designing and leading workshops or community sessions. 

• Experience collecting or coordinating monitoring and evaluation data. 

• Experience producing written reports for funders or senior stakeholders. 

• Based within regular traveling distance of Greater Manchester, with the flexibility to work on site in Stockport and Wigan as the delivery schedule requires, averaging around one day per week. 

• Right to work in the United Kingdom. 

Valued: 

• Experience planning and running events end to end, including logistics and delivery on the day. 

• Experience working with Greater Manchester's communities, institutions, or delivery landscape. 

• Experience delivering community development, regeneration, resilience, climate, public sector, or international development programs. 

• Experience supporting funding bids or fundraising. 

• Experience with funder reporting or grant compliance. 

• Experience contributing to policy or knowledge products. 

• Proficiency with project or tracking tools such as Airtable. 

Additional information 

Given the global nature of the organization, this role calls for flexibility to work across time zones with colleagues, advisors, and partners, and may involve occasional international travel to support audits, team collaboration, and partner engagement. R-Cities offers a competitive, location-adjusted package commensurate with qualifications, experience, and local market conditions. Employees are engaged through local employment arrangements and receive the statutory benefits applicable in their country of employment, alongside additional benefits supporting wellbeing, professional development, and flexible remote working. 

How to apply 

Interested candidates are invited to submit a CV outlining relevant experience, together with a cover letter explaining their interest in the role and how their experience aligns with the position and R-Cities' mission. 

Applications will be reviewed on a rolling basis, and we encourage candidates to apply early. The deadline for applications is 3 September 2026, 10.00 CET. Shortlisted candidates can expect a multi-stage selection process, which may include interviews with members of the leadership team, a practical exercise or case study, and reference checks. 

Equal Opportunity Employer 

R-Cities is committed to equitable and inclusive recruitment practices. We encourage applications from candidates of all backgrounds and lived experiences, and we strive to create a fair and respectful selection process for all applicants. 

R-Cities provides equal employment opportunity to all employees and applicants without regard to race, color, religious creed, sex, gender, gender identity, sexual orientation, national origin, political affiliation, ancestry, age, disability, genetic information, veteran status, and all other classifications protected by law in the locality and/or state in which we operate. 

Assistant Head of Fundraising (Public Fundraising)

Salary £57,574.79 per annum

LocationLondon/Hybrid

Weekly Hours35

The Vacancy

Job Title: Assistant Head of Fundraising (Public Fundraising)

Location: London/Hybrid

Salary: £57,574.79 per annum

Weekly Hours: 35

Reference: YMC1212513

An exciting moment to join us

YMCA England & Wales is entering one of the most exciting chapters in its fundraising history, launching our ambition to create 10,000 new homes for young people. Working alongside local YMCAs, we will support the development of new accommodation across the federation, helping young people move towards independence.

This role sits at the heart of that ambition.

You will lead the fundraising behind two critical components of the 10,000 Homes programme:
• Securing income from the public to build and sustain a central Centre of Expertise (mobilisation team), supporting local YMCAs to develop and deliver housing projects.
• Raising capital from individual supporters, mid-level donors and major donors to grow a replenishing national fund that provides upfront investment to unlock housing developments across the federation.

At the centre of this is the 10,000 Homes Fund: a bold, housing-focused proposition that offers the public a clear and tangible way to support young people into safe, stable accommodation. You will be responsible for growing this proposition, ensuring it resonates strongly with supporters and inspires giving at all levels.

You will lead an integrated public fundraising approach, bringing together individual giving, mid-level and major donors into one compelling, housing-led narrative. A key part of the role will be translating a complex, federated model into a simple, emotional and compelling case for support that connects with people’s motivations to give.

We’ve established strong early foundations and are now ready to scale. This role offers the opportunity to take a high-potential public fundraising proposition to the next level -expanding its reach, deepening supporter engagement, and unlocking significant new income.

We are looking for someone who is creative, data-driven and passionate about engaging the public to drive meaningful change for young people. We’re looking for someone comfortable working in a federated environment, with the ability to simplify complex ideas into compelling messages for the public.

The role

As Assistant Head of Fundraising (Public Fundraising), you will lead and inspire a team of talented fundraisers, deputising for the Head of Fundraising and taking ownership of our most ambitious programmes:

The 10,000 Homes Fund driving forward our flagship proposition across individual giving, cash appeals and mid-level audiences.

Major Donors shaping the strategy for high-net-worth relationships, new giving circles and development boards.

RoomSponsor, YMCA’s flagship regular giving product, now in its third year of an ambitious growth strategy. You will oversee a unique partnership model across 45 local YMCAs, support the income distribution process, and see first-hand the impact of your work through a programme that directly supports young people with safe accommodation.

Legacies working with the Senior Fundraising Manager and Head of Fundraising to define and grow what is set to become a landmark legacy programme.

This is a hands-on leadership role: you will set direction, manage budgets, develop your team, while also being prepared to step into delivery when it matters most. You will balance strategic oversight with practical execution, ensuring programmes are both ambitious and deliverable.

About you

You are an experienced public fundraising professional with a strong track record in individual giving or direct marketing, alongside a well-developed understanding of major donor fundraising. You know how to bring different disciplines together behind a single proposition and deliver results.

You are an effective and confident leader, able to build, motivate and develop high-performing teams. You create clarity, set high standards, and support others to do their best work, stepping in when needed and leading from the front.

You are at your best when driving a clear proposition forward. You are excited by the opportunity to take a compelling idea and translate it into something that engages the public, inspires generosity and delivers sustainable income.

You are energised by a challenge, comfortable with complexity and working in a federated environment, where success depends on strong relationships and shared ownership. You are skilled at working with partners, whether agencies, internal stakeholders or local YMCAs, and know how to align people around a common goal.

You combine strategic thinking with operational delivery. You are data-driven, using insight and performance to shape your decisions, and confident working with (and occasionally building) financial models to plan, test and scale activity. You bring both creativity and discipline, generating new ideas while ensuring they are grounded, deliverable and effective.

Above all, you are a strong communicator and influencer. You can simplify complex ideas into clear, compelling messages, build confidence with colleagues and stakeholders, and position fundraising as a critical enabler of impact.

Why join us now

YMCA is the oldest and largest youth charity in the world, serving communities across England and Wales every day. The fundraising team is geared up for success, the strategy is set, the proposition is proven, and the results are already coming in. What we need now is a leader ready to take this momentum to the next level.

YMCA England & Wales is committed to equality and valuing diversity. We welcome applications from all backgrounds.

Our recruitment process is anonymised and candidates' names are hidden. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

At UHCW Charity, we believe everyone deserves the best possible care when they need it most. As the official charity for University Hospitals Coventry and Warwickshire NHS Trust - including University Hospital Coventry and the Hospital of St Cross in Rugby - we go beyond what the NHS alone can provide. With the support of our community and partners, we fund everything from state-of-the-art equipment and enhanced hospital environments to pioneering research and staff wellbeing initiatives.

We're now looking for an experienced and ambitious Fundraising Manager to help drive our fundraising to the next level. Leading our corporate, community and events fundraising, you'll build meaningful relationships with supporters, inspire new partnerships, oversee high-quality fundraising events and campaigns, and ensure every supporter has an exceptional experience. You'll also line manage our Fundraising Assistant and play a key role in shaping the future growth of the Charity.

This is an exciting opportunity to join a small, passionate team where your ideas, leadership and expertise will have a direct impact on patients, families and NHS staff across Coventry and Warwickshire. Together with our supporters, we're proud to help create the best possible experience for every patient and their loved ones, every day.