St Giles Hospice is looking for an experienced Corporate Fundraiser to join its busy fundraising team. The applicant will need to be a proactive individual with corporate fundraising and account management experience, joining St Giles at a hugely important time, following the launch of our three year care strategy and ahead of our 40th Anniversary celebrations in 2023. The Corporate Fundraiser will have the opportunity to further develop and implement a successful and profitable corporate fundraising and new business strategy that puts the donor at the centre of all we do.

With the intention of building new CSR relationships to provide growth in voluntary income and support, the post holder will be responsible for St Giles Hospice’s corporate and major donor portfolio. You will be able to engage and communicate with people at all levels both within the organisation and externally to provide the best donor management, supporter journey and to inform and inspire support. The post holder will ensure the longevity and retention of our existing corporate partnerships and demonstrate a proactive approach to securing new donors while ensuring that St Giles Hospice is the charity of choice for the communities in which we work.

With experience securing and managing new business and commercial business account management, the post holder will be an excellent communicator who understand the needs of our supporters and corporate community with the ability to tailor their care journey accordingly. You will also be a passionate advocate across the region for Hospice care with empathy towards the Hospice movement. An understanding of the services provided by St Giles is implicit, in line with our vision, purpose, values and behaviours.

Blue Smile's mission is to transform the mental health and life chances of Cambridgeshire children through arts-based therapies.  We help over 200 children a week to be happier and have brighter futures. We work with schools in Cambridge and the region providing children with one-to-one therapy.  We also support the community around the child with services for parents, carers and school staff. 

The charity has over 70 clinical experts working with us, with essential management and administrative support provided by our office team.   

We are looking for an innovative and proactive Data and Impact Officer to continue to develop our approach to data, evaluation, outcomes, and impact.  You will have excellent data management skills and will work closely with our clinical teams to analyse, evaluate, and report on Blue’s Smiles clinical outcomes and performance indicators.

You will have excellent communication skills which will enable you to collate, analyse and disseminate internal and external evidence to a range of stakeholders. In addition, you will play a key role in supporting our fundraising team – building our case for support, supporting individual funding applications, and providing evaluation data for funders. 

This is an exciting time for Blue Smile, as we implement and embed a new data management system. You will be key in managing this system and developing Blue Smile’s data s processes to ensure organisational effectiveness. 

Blue Smile can offer you a competitive salary, with a commitment to the Real Living Wage. We are committed to flexible working with a focus on wellbeing and a positive work/life balance. 

Safeguarding is central to all Blue Smile activities, and we recognise that the welfare of all children, young people and adults at risk, is paramount and that all have equal rights of protection. We have a duty of care when they are in our charge, and we will do everything we can to provide a safe and caring environment whilst they attend our activities. The role is subject to a basic DBS check.

We have an exciting opportunity for a Senior Events & Community Fundraising Officer to join our established and friendly Fundraising team

If you, would you like to work for a leading mental health charity in a rewarding role where you will really make a difference, then join us here at Rethink Mental Illness.

Your role will be an agile position meaning you can work flexibly between 2 days at a fixed base in Albert Embankment, London and from home. You will work full time, 35 hours per week on a permanent contract with a salary of £25,690.03 to £28,087.95pa or £28,336.13 to £ 30,734.05 per annum inclusive of London Weighting. You can read more about the rewards you will receive on the full advert on our website.

The Fundraising Team are responsible for generating income for Rethink Mental Illness and Mental Health UK from a range of sources.  The team work closely with teams across the organisation to communicate the need for support, telling the stories of the work our charity delivers and how we’re changing lives for people severely affected by mental illness.

Rethink Mental Illness deliver both national and local services that enable and empower people to understand and manage their mental health in a person-centred and empathetic way.

With our local service delivery and national expertise in supporting people whose lives are affected by mental health problems, we have been able to mark a significant footprint in the areas that deeply challenge our mental health and stability.

The team deliver passionate and determined content to our audience to encourage members of the public to fundraise for Rethink Mental Illness. We create and deliver innovative campaigns, whilst helping to redefine fundraising, during unprecedented times.

What will I be doing?  

You will be responsible for:

• Act as a first point of contact for anyone interested in taking part in an event for Rethink Mental Illness, recognising that some participants may be personally affected by mental illness. Taking potential participants from initial enquiry through to taking part in events, and exceed their expectations on service
• Lead on Events & Community fundraising social media for the charity (both content and scheduling) to engage new and existing audiences on a range of topics, working with colleagues in the digital team. This will involve campaign creation.
• Liaise and manage relationships with relevant external stakeholders (including marketing agencies, event organisers and 3rd party media agencies) to ensure the best possible value for money, and therefore ROI, for Rethink Mental Illness
• Liaise with the media team to gain press & digital comms coverage for event participants.
• Support with keeping the events web pages engaging and up to date
• Assist the Events & Community Fundraising Manager with supporting our network of groups with materials, fundraising ideas, and central administration, recognising that many group members have lived experience of mental illness
• Support story telling of where fundraising goes, through virtual and physical events (when possible). Includes the capture of supporters stories.
• Manage third party supplier(s) responsible for delivering our fundraising challenges and be responsible for event risk management
• Identify opportunities for growth, to maximise funds raised
• Managing the use of fundraising platforms like Just Giving. Making sure our coding is up to date.
• Working closely with our data team to create data selections for our campaigns and ensuring all finance codes are in place.

Other responsibilities:

• Ensure that all fundraising adheres to our Supporter Promise as well as relevant fundraising regulation
• Build and maintain strong and effective relationships across the organisation
• Keep up to date on the work of the other areas of fundraising, making a contribution to the development and review of strategies in other fundraising areas
• Have a clear understanding of the aims and objectives of Rethink Mental Illness and be able to communicate them in a strong and compelling manner
• Represent Rethink Mental Illness positively at all times
• To occasionally travel the country and work flexibly to meet the requirements of the job role (e.g. occasional evenings and days at weekends)
• As with all employees, workers and volunteers; to encourage people to join Rethink Mental Illness as a member, donor or activist
• To be able to work with basic computer packages

Who I am?

I have the essentials covered:

• I am an experienced fundraiser
• I have experience customer or supporter stewardship including planning and managing campaigns for fundraising events. This may include experience of relationship management.
• I have developed and tested new fundraising products
• I have excellent organisational and planning skills, with a track record of meeting and exceeding targets and deadlines
• I am successful in managing complex projects with multiple stakeholders
• I have experience in managing events
• I can work with CRM systems, ideally
• I can work independently, problem solve, manage my time and deadlines
• I can travel to meetings and events regularly across the UK when travel restrictions are lifted and it is safe to do so

I may also have:

• Ideally, you’ll also have a fundraising or marketing related qualification, but this isn’t essential. The role may require other ad hoc duties and responsibilities as required.

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this.

This is an exciting new opportunity - County Air Ambulance Trust are looking for someone to come and join the Collections Team of their Fundraising Department.  We are a national charity, with circa 7,000 collection boxes distributed around the country.

If you are confident and enthusiastic with good presentation, organisational and communication skills with an ability to form and develop good relationships with a broad range of people and organisations, then this is the role for you. 

The Fundraising Team raises income from a variety of initiatives including fundraising events, Trusts, legacies, our lottery and from individual supporter donations. Our Collections Team manage and raise income from counter charity-box and supermarket collections. We need you to join our Collections Team and work with them in building and retaining valuable relationships with volunteers and supporters to maximise their contribution.

This is an exciting time to join us as we build on our work.  Since 2009, the County Air Ambulance Trust Helicopter Emergency Landing Pads (HELP) Appeal has been providing significant grants to fund life-saving helipads at Major Trauma Centres and key A&E Hospitals across the country.  To date we have donated over £30million towards 42 helipad projects across the country. There have been over 20,000 emergency landings on helipads which we’ve funded.  We’re the only charity funding these helipads across the country. 

Every flight, every landing, every life, depends entirely on the financial generosity of individuals, organisations, businesses, clubs, schools and local communities. Charitable donations are our lifeblood, as we receive no Government or National Lottery funding.

We’re proud of what we do and have plans to do even more in the coming years – the cost of planned helipad projects equates to £50.7m.  We need you to come and join us in this important role to support us in our lifesaving work.

Salary:

The salary for the role is £25,000 (full time – 35 hr week).

On completion of your probation period you’ll be eligible to access our pension scheme and other employee benefits, including our health cover and generous annual leave allowance.

ADMINISTRATOR, HOUSING MANAGEMENT SERVICE, LINCOLN, PERMANENT, 37 HPW, FRWK03 £17,189 - £18,661

We are looking to recruit an Administrator to contribute to the running of Framework’s Housing Management service. 

The service carries out the housing management functions for all properties and tenants.  These functions are rent collection and maximisation, lettings, dealing with anti-social behaviour, repairs and maintenance and providing advice and assistance through signposting to relevant services, as well as working closely with internal support services.  The role of the Administrator is to assist a team of Housing Officers in their role.

We are looking for someone who:

• Can produce high quality written work

• Has Excellent IT skills

• Is conscientious and accurate with paperwork

• Can organise their own work

• Is a good communicator

• Has some understanding of housing management and the landlord/tenant relationship; or a willingness to learn

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework, colleagues and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during the first six months in the post, except where such a requirement would be unreasonable in the circumstances.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100 Large Best Companies to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.

The Supporter Care team at Alzheimer’s Research UK is the first point of contact in the charity for supporters, potential donors and members of the public. The team is part of the Marketing, Data and Insight team within the Fundraising department. The Supporter Care Executive is responsible for ensuring that people receive an excellent standard of customer care in order to maintain supporter satisfaction and to generate the maximum amount of income for dementia research. The position will also process and acknowledge a variety of donations on the fundraising database within agreed time frames.

We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. 

Main duties and responsibilities of the role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Making outbound telephone calls in order to increase the value of, or to retain supporters, including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback received by the charity and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• In Memoriam giving; Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary
• Processing and thanking donations relating to community fundraising and sporting events
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary 
• Ensuring the integrity of the database by amending supporter details as necessary
• Amending supporter details as necessary 
• Opening and batching incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

What we are looking for:

• Experience of working in a customer service role
• Experience handling complaints and queries
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner and written communication skills
• Ability to work with a high level of accuracy 
• Good organisational skills and the ability to prioritise workload
• Professional and hard-working team player
• Outgoing, enthusiastic, confident and able to remain calm under pressure
• Willingness and ability to help occasionally with events (possibly elsewhere in UK) and occasional work outside of regular office hours/overtime at peak times

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. However this particular role would require you to come to the office more than 2 days per week in line with the responsibilities of the role. 

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abingdon, Cambridge, CB21 6AD. 

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 30th January 2022, with interviews likely to be held week commencing the 7th February 2022. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures.  Should you need any adjustments to the recruitment process, at either the application or interview stage, please contact us via the information on our website.

How to apply:

Please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies page. You will be able to attach your CV and covering letter to your application and track the status of your application.

*This role is known internally as Supporter Care Executive

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

The Mulberry Bush Charity is looking to appoint a

Fundraising Administration and Support Officer

Salary £22,322 pro rata per annum

Part time - 22 hours p/w

25 days Annual Leave + Bank Holidays (pro rata)

Permanent contract

Flexibility for some remote working

Reporting to Head of Fundraising and Marketing

The Mulberry Bush is a highly successful and forward-thinking national charity, which has been meeting the needs of traumatised children and their families since 1948.  Our mission is

‘To transform the lives of all those affected by childhood trauma, through specialist therapeutic services’.

The successful candidate will work within the Fundraising and Marketing Team to provide administrative support and help grow supporter numbers and income in line with the charity’s overall fundraising strategy.  This is a great opportunity to work across all fundraising areas and broaden your experience within a small team.

Currently our services include:

• Mulberry Bush School: a non-maintained residential special school and children’s home working with vulnerable and emotionally-troubled primary school aged children and their families.  It has developed an outstanding reputation for successfully re-integrating severely emotionally troubled children back into mainstream family, school and community life
• Mulberry Bush Outreach: offers training and consultation to develop reflective practice and collaborative working to strengthen the leadership cultures in mainstream schools and children’s social care organisations.
• Mulberry Bush Research: is committed to research in therapeutic residential and foster care and aims to develop a research culture to influence practice nationally
• International Centre for Therapeutic Care: is a global free alliance of child-centred organisations that share therapeutic practice via our online ‘Therapeutic Care Journal’ 
• Mulberry Bush Third Space: our events and conference centre in Gloucestershire, which holds the Planned Environment Therapy Archive and the National Child Care Library
•  

We offer a supportive multi-disciplinary working environment which includes comprehensive supervision, team working, relevant and regular training and generous pay structures and holiday entitlements for all staff.

Application deadline date: Friday 28 January2022

Interview date: Monday 07 February 2022

For further information and details on how to apply please contact Lucy Lowe by emailing her at or visiting our website Mulberry Bush jobs

The Mulberry Bush School is an equal opportunities employer and is fully committed to safeguarding and promoting the welfare of children as its utmost priority and expects all staff and volunteers to share this commitment. Applicants must be able to provide evidence of having the right to live and work in the UK and will be required to undertake an enhanced criminal background check from the Disclosure & Barring Service. 

Purpose of Role

Dig Deep believes every resident in Kenya has a fundamental right to access clean water, safe toilets and good hygiene. Where we work in Kenya, 8 out of 10 people lack access to clean water and sanitation. 

The successful applicant will be joining the Dig Deep Challenges team; the charity’s not-for-profit trading arm which provides once in a lifetime challenge events for volunteer fundraisers to undertake whilst raising the funds for Dig Deep's charitable objectives. Since its formation, it has supported over 2,000 volunteers in taking on challenge events in East Africa, like Kilimanjaro and Mount Kenya, as well as in the UK and it continues to fund our Kenyan team who are helping to accelerate access to water, sanitation and good hygiene for over 1 million people in Bomet County, Kenya.

You will be a central part of this challenges team, ensuring that we recruit and support excellent new volunteer fundraisers onto our challenge events, helping to deliver unforgettable experiences for our supporters and building strong relationships to help foster long term support.

KEY RESPONSIBILITIES 

1: Recruitment of Challenge fundraisers 

• Helping to implement national recruitment campaigns for new fundraisers that meet our recruitment targets.

• Helping to develop and deliver inspiring and informative training for Team Leaders to guide them through an effective recruitment campaign.

• Delivering confident challenge recruitment presentations and webinars to a diverse range of audiences across the country.

• Supporting the expansion of the challenges programme with new UK/European event offerings.

2: Fundraiser Support and Development

• Building excellent relationships with fundraisers to help them meet their fundraising targets, engaging them in our work and helping to foster longer term support.

• Providing consistent and excellent supporter care to all fundraisers, supporting their personal and professional development and ensuring they have an unforgettable experience.

• Providing engaging fundraising training sessions to fundraising teams, in person and virtually, to assist them in reaching and surpassing their fundraising goals.

• Encouraging and assisting Team Leaders in promoting good team unity and togetherness.

3: Social Media and Communication

• Managing the front of house communication channels with current and prospective supporters. 

• Responding to or redirecting all questions, queries or proposals which come in via email, phone and social media.

• Maintaining open and regular communication with all challenge fundraisers in line with our monthly fundraiser support strategy.

4: Data and Administration

• Ensure that the supporter database is monitored and updated to maintain accuracy and integrity of CRM data in line with data protection best practice.

Person Specification

Essential

Demonstrable experience (paid or voluntary) in fundraising, event management or customer service

Understanding of digital marketing and social networking

Creative, imaginative and inspiring attitude towards fundraising

Confident at presenting (in person and virtually) and networking with community and University audiences

Strong written and oral communication skills

Ability to work within a remote working team

Excellent organisation and time management skills

Desirable 

Completion of at least one fundraising challenge event (e.g. fundraising for and climbing Kilimanjaro)

University experience

Experience within a Raising & Giving Society (ideally as committee member)

CRM database experience

HOW TO APPLY

You can only be considered for this role if you meet the essential criteria in the person specification. 

To apply for this role please submit your CV and a one page cover letter demonstrating why you would be good for this role and expanding in more detail any relevant experiences to satisfy the essential criteria.

The application closing date is 6th February 2022.

The candidate:

You will be naturally process driven and have a great eye for detail. You will enjoy solving problems and finding ways to enhance and streamline our data processing activities. You should have a good working knowledge of Customer Relationship Management (CRM) databases and understand their importance to organisations like Guts UK. You will be self-motivated and able to work independently but also crucially, a team player, willing to work with colleagues productively and share ideas.

Job description:

As Income Processing Administrator, you will be responsible for the efficient administration of donations from all sources. You will maintain accurate database records to ensure that Guts UK’s donors and supporters receive an excellent service. This will involve carrying out data imports and exports, ensuring the accuracy and integrity of the database is maintained. You will work with the Finance Manager and fundraising team, providing financial and other ad hoc reports as required.

Working at Guts UK:

“I joined Guts UK in 2021 and I’ve learnt so much in my 11 months here. Every day there is a new opportunity. I feel my opinion and input is valued as a team member and it’s so exciting to hear about all the new avenues we are exploring as a team to support our community.”
 – Chloe Lane, Fundraising Administrator. 

To apply:

Please read the details on the job description below to learn how to apply.

34.5 hours per week, either home based or at our Head Office in Leeds

We’re looking for an enthusiastic Trust Fundraiser with a proven track record in income generation and relationship management. This role can either be based at home or in our Leeds office.

Epilepsy Action is looking for a motivated, organised, and creative individual to take forward our trust fundraising programme. This role is responsible for raising income by developing and managing an annual rolling trust programme, and statutory funders including the Big Lottery.

This will include:

• Cultivating relationships with trust staff
• Researching and soliciting new supporters and grant opportunities
• Developing cases for support and grant applications
• Meeting with trusts to present Epilepsy Action’s work
• Working as part of a team as well as on own initiative

We are looking for someone who has:

• A demonstrable track record of establishing and managing effective relationships with trusts and similar organisations
• A proven ability to confidently present Epilepsy Action’s work both written and verbally
• A proven ability to use specialist research tools, manage deadlines and prioritise workload
• An ability to recognise and seize opportunities, ensuring the right messages are delivered to the right people/organisations
• A demonstrable commitment to equal opportunities.

In return we will offer you great flexible working conditions, a range of employee benefits including a contributory pension plan, which is available to you from the day you start and a commitment to develop your skills and provide necessary training.

This is an exciting opportunity for an enthusiastic individual to be involved at the heart of Epilepsy Action.

For a full description of our requirements and information on how to apply, visit our website via the apply button.

Closing date: Monday 24 January 2022

Interview dates: Monday 31 January 2022 and Tuesday 1 February 2022

Epilepsy Action is a Disability Confident employer. We encourage applications from disabled people.

We will interview all disabled applicants who meet the essential criteria in the person specification. Please show how you meet the essential criteria in the supporting information section. 

Executive Support and Front of House

Central Services

Reception Administrator

£20,092 per annum (Pay award pending)

37.5 hours per week

Leeds

Ref: INSNO703500

We’re recruiting!

Are you a self-motivated individual, with an eye for detail who takes a pride in their work?

If so, we would love to welcome you to our friendly and passionate team.

Why join Inspire North?

• Flexible working options so you can maintain a good work / life balance
• Permanent contract
• 25 days annual leave plus bank holidays, rising with length of service
• Two days of paid volunteer leave per annum
• Superb career development opportunities, with paid and tailored training (internal and external) to ensure you have the full support to progress your career with us
• Employer contributory pension scheme
• Employee assistance programme
• Childcare voucher scheme

What will you be doing?

As the Reception Administrator you have excellent customer service skills as you will act as the first point of contact for all enquiries You will oversee the front of house function including booking and serving of our meeting rooms. As part of the Executive Support team, you will also carry out a variety of admin tasks including minuting meetings, data collation and producing reports.

You will have a flexible and adaptable approach to work, with the ability to work autonomously and help oversee organisational events.

This is an office-based role at our Head Office.

If you think you can do a remarkable job for us, then we'd love to hear from you. For more information and to apply, please download the Role Profile.

We aim for our workforce to reflect the diverse and exciting region we serve.

Closing Date: 30-Jan-2022

Provisional Interview Date: 14-Feb-2022

The candidate:

We are now focusing on the recruitment of two highly organised Support Hub Administrators. You will provide administrative support to the small, vibrant team at Guts UK and act as the first point of contact for our supporter and beneficiary community.

Our community is at the heart of everything we do. We are seeking a Support Hub Administrator who will be the first point of contact to Guts UK’s community, and appreciates the importance of providing a high quality, bespoke service. You will appreciate just how vital it is to engage with supporters and beneficiaries in a way that meets their needs and secures their ongoing commitment to our cause.

Job description:

It goes without saying that you must be able to demonstrate empathy with our cause in your daily work, but the ideal candidate to join our team is one who has a genuine interest or connection to digestive health too.

As the representative of Guts UK, you will play a key role in shaping how supporters and enquirers view the charity. You will help deliver the smooth running of the charity. You will be people-centric with a warm, engaging personality and exercise a keen attention to detail. You will be a confident and accurate communicator both verbally and in writing.

This role requires strong customer service, administrative, digital and organisational skills. It also requires exceptional time management skills and the ability to work in a growing and dynamic environment with colleagues across the two offices.

Working at Guts UK:

“I joined Guts UK in 2021 and I’ve learnt so much in my 11 months here. Every day there is a new opportunity. I feel my opinion and input is valued as a team member and it’s so exciting to hear about all the new avenues we are exploring as a team to support our community.”
 – Chloe Lane, Fundraising Administrator. 

To apply:

Please read the details on the job description below to learn how to apply.

The Royal Air Force Benevolent Fund is the leading welfare charity supporting current and former members of the RAF, their partners and families, providing practical, emotional and financial support, whenever they need us. 

We are looking for an exceptional community and challenge events fundraiser with the skills and experience to further develop our fundraising in South England. You will be responsible for raising income through existing networks of supporters, volunteers and building new relationships within the RAF, community groups and local business.

To be successful in this interesting and rewarding role you’ll need to have:

• proven experience of exceeding fundraising targets
• strong networking skills and the ability to quickly build relationships
• the ability to influence and motivate people to support us
• passion and commitment to make a difference

You must have proven community fundraising experience, you will also have initiative, flair and enthusiasm for the work of the RAF Benevolent Fund.  Knowledge of the RAF or the military or of military charities would be useful.

The role is primarily community based in Greater London. When not in the community the role is based at the Fund’s London HQ. The role requires travel around a large geographical area and overnight stays away from home as well as working evenings and weekends at events when required  Any successful candidate for this role will need to be DBS checked.

A detailed job profile is available below and on the Fund’s website. For an informal discussion about the role please contact Michelle Jeffcott, UK Community Fundraising Manager.

To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and providing examples of how you meet the person specification to, Pete Thompson, Head of HR.

The closing date for applications is Midday on Monday 31 January 2022. Please note that interviews will be held via a video conferencing platform early February.

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 10810090).

This post can be home based with requirement for occasional travel and overnight stays across the UK.  Our offices are based in Kentish Town in London.

The postholder will be a champion for Salesforce, working with others to ensure that it is used as a core system in the organisation.   

AIMS OF THE POST

• The Salesforce and Data Manager has responsibility for effectively developing, implementing, monitoring and managing the Salesforce Database and its efficient engagement with all other systems and software used by the organisation as well as the individuals using it.  The postholder will be a champion for Salesforce, working with others to ensure that it is used as a core system in the organisation.

APPLICATION PROCESS

Written application:

• Factual CV (1 or 2 pages).
• Supporting statement saying why you would like the job and how you meet each of the points on the person specification (up to 3 pages).

Closing date: Tuesday 1st February 2022 at 12pm

TASKS AND RESPONSIBILITIES

Key responsibilities:

1. Develop, implement and maintain the Anne Frank Trust UK’s Salesforce Database to ensure accurate data collection and analysis, relevant outcomes and impact reporting
2. Help to develop and oversee a data quality assurance process, ensuring that the data collected is full and robust and used accurately across the organisation
3. Maintain data quality, build reports and create data insights
4. Identify how to refine and improve the internal management and use of the Salesforce Database
5. Ensure data hygiene by preparing and running appropriate data checks on a regular basis
6. Work closely and support the Education, Fundraising and Operations teams to understand their needs and support their work
7. Conduct research supporting the need for our work and into the efficacy of our programmes
8. Work with external consultants, partners (e.g. University of Kent) and funders to implement and manage evaluation frameworks that meet all needs
9. Develop and support the implementation of new or amended evaluation frameworks with the Anne Frank Trust delivery staff, ensuring that tools and processes are understood and used, helping staff to gather data effectively and gain feedback on progress.
10. Work with the Fundraising and Database Officer to support and enhance Salesforce work in the Fundraising team
11. Work with the Education team managing and monitoring information on all projects alerting appropriate staff if these are not on track or meeting targets.
12. Provide training for staff to ensure appropriate and consistent use of salesforce.
13. Keep up to date with developments in Salesforce to ensure the Trust remains on the cutting edge of Salesforce use.
14. Liaise with our Salesforce partner, IT support Contractor and Web provider to ensure Salesforce is embedded and link to the Trust’s IT provision. 
15. Analyse all data collected, drawing conclusions and making recommendations on how to improve our programmes and the way we measure impact including internal data to evidence impact and support production of annual impact survey
16. Help to manage communications with all Anne Frank Trust staff, ensuring that all staff are up to date with developments on the impact and evaluation strategy, and have access to up-to-date statistics and analysis.
17. Internal - use data to produce bespoke reports and develop dashboards to provide information and support strategic decision making
18. External - use data to support the production of reports for service users, funders and donors
19. Develop and create reports as and when required
20. To undertake a continuous process of professional development and self-reflection, participating in training, and keeping up to date with best practice especially around latest developments in Salesforce and its applications.
21. To be managed through close two-way communication with line manager, including monthly one to one Support & Supervision sessions and an Annual Appraisal.
22. To be a collaborative team member with colleagues, participating in staff meetings and contributing to the development, cohesion, productivity and team fun of the organisation as a whole

Person Specification

Experience

1. Experience of working paid or voluntary of operating and developing Salesforce in a Charity
2. Experience of conducting research, producing reports, managing and developing research pr projects, manipulating and interpreting quantitative and qualitative data into CRM systems
3. Experience of working with change and supporting individuals with it
4. Experience of engaging effectively with a wide range of people

Knowledge

1. Evidenced working knowledge and track record of Salesforce and Salesforce Lightning and associated Salesforce ‘apps’ to support a Charity (the Trust is currently using Smart Suite)
2. Understanding of how a charity works
3. Understanding of confidentiality
4. Appreciation of the importance of carrying out key data processes in a secure, compliant and accurate way
5. Ability to interpret and analyse existing datasets
6. Demonstrable understanding of the purpose of databases within an organisation
7. Ability to review information and use it to inform strategy and practice including turning data into information

Skills and abilities

1. Practical, methodical approach to solving problems and attention to detail
2. Organised, with the ability to work on own initiative, to multi‐task and work in an environment with competing deadlines with minimal supervision
3. Ability to work flexibly and collaboratively as a member of a team.  Creative, with a can-do attitude and willingness to learn and help others to learn. Ability to build self-resilience and help others build theirs.
4. Ability to train staff and have empathy for those who may not understand complex information and the language of Salesforce.

Values and personal qualities

1. Enthusiasm for Anne Frank and the work of the Trust, including a commitment to the Trust’s strategic direction to greater youth empowerment and creativity.
2. A deeply held belief in equality and diversity.
3. Passionate commitment to the wellbeing and empowerment of young people.
4. Willingness to travel regionally and across the UK, and to work evenings and weekends when required.

Disclosure Barring Service (DBS)

1. All roles and employees at Anne Frank Trust UK are subject to the completion of an enhanced DBS check

APPLICATION PROCESS

Written application:

• Factual CV (1 or 2 pages).
• Supporting statement saying why you would like the job and how you meet each of the points on the person specification (up to 3 pages).

Closing date: Tuesday 1st February 2022 at 12pm