Fundraising Office Volunteer Roles in Islington, Greater London
Belong is an established, award-winning criminal justice charity with a vision of hope, rehabilitation and recovery for survivors and perpetrators of crime. We work with multiple stakeholder organisations to develop a more humane and effective criminal justice system. Through engaging with our mentoring, restorative justice, psychotherapy and training interventions, individuals and communities achieve positive, lasting change.
Belong wishes to appoint a new Chairperson to our Board of Trustees. We invite applications from individuals experienced in criminal justice and organisational leadership, with excellent communication and interpersonal skills.
As the Chairperson of our Board you will be passionate about Belong’s vision and motivated to help drive Belong forward on its mission. An organised, energetic and reliable leader, you will support the Board of Trustees and CEO to realise the highest vision for Belong’s success. A fluent and persuasive communicator, you will represent the organisation publicly as well as internally and build relationships with a diverse range of stakeholders. You will be familiar with financial and risk management processes for medium to large organisations.
The role of Chairperson is a voluntary, non-executive appointment. The role requires a commitment of approximately two days per month, with the capacity to flex upwards should the need arise.
Belong fosters an inclusive and welcoming culture where all aspects of diversity are key to the charity’s success. We welcome applications from people of all backgrounds, including those with disabilities, lived experience of the criminal justice system and from Black, Asian and Minority Ethnic backgrounds.
Belong’s Values
Inspiration - Genuinely believing that people can change, heal, and rehabilitate. Focusing on individual’s strengths and abilities. Role modelling evidence-based practice amongst other professionals.
Respect - Accepting people as they are. Being consistent, open and honest with people. Challenging harmful beliefs and behaviour.
Empowerment - Giving people the skills to move forward and take ownership of the future. Enabling people to talk about their experiences. Encouraging people to voice their needs and set goals.
Perseverance - Providing long term support when this is needed. Working through setbacks with people. Understanding that lasting change takes time.
Restoration - Restoring hope and self-worth Re-building relationships. Promoting a culture of hope within criminal justice systems.
Chairperson Role, Responsibilities and Attributes
The Chairperson leads the Board of Trustees and sets its agenda in consultation with the CEO. Their role is to enable Trustees to fulfil their responsibilities for overall governance, risk management and strategic direction. The Trustee Board is responsible for proactively engaging with and understanding Belong, its service users and the wider criminal justice landscape. Trustees must always uphold the best interests of Belong’s service users, ensuring that the charity achieves its charitable aims whilst abiding by charity law and other relevant regulations. The Chairperson supports and empowers the CEO to lead the organisation so that it achieves its vision, mission and aims, whilst remaining sustainable and ethical.
In supporting the trustee board and CEO, the Chairperson is responsible for:
- Acting as an ambassador and spokesperson for Belong when appropriate.
- Creating meaningful and productive working relationships with the CEO, senior leadership team and trustees.
- Providing empowering, supportive line management to the CEO.
- Chair and facilitate trustee board meetings effectively, ensuring that decisions are made fairly and in the best interests of Belong’s service users.
- Supporting the trustees to have a sound understanding and oversight of the organisations finances, including reviewing annual budgets and financial policies.
- Facilitating annual performance reviews for each trustee and for the CEO.
- Leading and developing the board of trustees and CEO including inductions, training and succession planning as appropriate.
- Supporting other trustees to arrange and effectively chair quarterly subcommittees on risk and resilience, finance and fundraising and communications.
For an informal conversation about the role, please contact us via the details on our website. To apply for this role, please submit a CV and covering letter using the link below. Please note that we are not able to consider applications submitted without a CV or covering letter.
The client requests no contact from agencies or media sales.
The Green House Bristol is looking for a new Chair of Trustees to join our Trustee board. As Chair of Trustees, you will play a critical leadership role and ensure the Trustee board functions effectively.
Overview of the role
3 in 20 girls and 1 in 20 boys will experience sexual violence before they turn 18. Yet, with access to the right help, children and their families can heal and recover. The Green House offers this lifeline, delivering the only specialist service to children, young people and families who have experienced sexual abuse living in Avon and Somerset.
We are currently recruiting for a new Chair of Trustees to join our Trustee board. As a Trustee of The Green House, you will play a crucial role in setting the strategic direction of the charity and ensuring good governance. You will contribute to ensuring that the charity fulfils its mission, operates effectively, and remains accountable to survivors of child sexual abuse, and their families.
In addition to the general duties as Trustee, as Chair you will be in a leadership role: overseeing the Trustee board, acting as a spokesperson and ambassador for the charity, and working closely with The Green House’s CEO.
Please note that you will also be appointed as a Director of The Green House, reflecting our registration as both a charity and a Private Limited Company.
Why join us?
The service The Green House provides is distinct in four ways:
-
We are evidence-based, with everything we do guided by research and best practice
-
We are led by the voices of young people and their families
-
We are centred on community and connection
-
We are focused on the transformational power of the creative arts in helping survivors to rebuild their lives
This has resulted in a distinct service that ensures children have access to timely, specialist support services that are right for them.
Although The Green House delivers a local service, the work we do is increasingly leading the way in changing the national response to child sexual abuse – from delivering national training on pre-trial therapy to our involvement in the Upfront Survivors project.
It is an exciting time to join us as we embed our new service model, deliver a new strategy, and look to increase both our local and national visibility. You will be joining an ambitious team who work tirelessly to improve the lives of children, young people and families who have experienced sexual abuse.
About you
You will need previous experience acting as a Trustee, but it is not essential to have experience as a Chair of Trustees. We are looking for you to demonstrate:
-
Commitment: A deep passion and commitment to work alongside survivors of sexual abuse and their families.
-
Integrity: That you uphold the highest ethical standards.
-
Strategic Thinking: An ability to contribute to ‘big picture’ thinking.
-
Financial Acumen: The ability to understand financial statements and budgeting.
-
Collaboration: A recognition of the need for The Green House to act alongside partners and survivors, and for the Board to function as a collective.
-
Advocacy: A willingness to represent the charity and advocate on The Green House’s behalf.
-
Communication: The ability for you to communicate your area of specialism to other members of the board with different specialist knowledge.
-
Time Commitment: The ability to consistently devote time to the role.
We value a wide range of experiences and specialisms, and our work is research-led and evidence-based. We welcome and encourage those with lived experience to apply. We know that there is no ‘us’ and ‘them’ and that many of The Green House’s team are themselves survivors of sexual abuse and/or have wider lived experiences that offer huge value to the work we deliver.
Duties of all Trustees
-
Prepare for and attend Board meetings, using your skills, expertise, and knowledge to contribute to discussions.
-
Participate in setting the charity’s strategic direction. Contribute to decision-making on key matters, including long-term planning, financial sustainability, and program development.
-
Provide support, learning and challenge to The Green House’s CEO.
-
Ensure The Green House acts in line with its governing document and complies with all relevant laws and regulations.
-
Ensure the charity lives its values (hope, creativity, and connection), delivering accountability to children who have experienced sexual abuse and their families.
-
Monitor operational progress against The Green House’s new strategy.
-
Ensure the charities financial and wider resources are being used effectively and treated with care.
-
Ensure all relevant policies and procedures are in place and are being implemented.
-
Ensure that key risks are being identified, monitored, and controlled effectively.
-
Use independent judgment, acting legally and in good faith to promote and protect The Green House’s interests, to the exclusion of your own personal and/or any third-party interests.
-
Proactively represent The Green House, building the charity’s visibility and reputation.
Duties of the Chair
-
Provide strategic leadership to the charity and the Board, ensuring that The Green House achieves its mission.
-
Work in partnership with the CEO, offering challenge and support towards our goals.
-
Act as Line Manager to the CEO and conduct annual appraisals of the CEO.
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Lead the board in ensuring that it fulfils its responsibilities for the governance of the organisation.
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Plan and chair monthly board meetings.
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Act as a spokesperson and ambassador for The Green House.
Terms of appointment
Terms of office
-
Trustees are appointed for a three-year term of office, with renewal for two further terms to a maximum of three years.
-
This is a voluntary position, but all reasonable expenses are covered.
Time commitment (Approximately 2-4 days a month)
-
Attend monthly Board meetings. These are typically held on a Thursday evening at 6pm. Most meetings are virtual although we do meet in-person on a quarterly basis.
-
Line Management and Appraisal of the CEO (1 hour every 6 weeks; 1 hour annually).
-
Additional time is needed to take ownership of actions that arise from meetings (from supporting with recruitment and exit interviews where appropriate, to attending events on The Green House’s behalf). You will also need to be flexible in responding to emergent time-urgent issues when they arise.
-
We also ask Trustees to attend an initial induction day at The Green House, The Green House’s annual Festival of Activism against Child Sexual Abuse (1 day in early February) and spend a strategy day with the staff team (typically 1 day September). From time to time, depending on the nature of the Fundraising activity it may be necessary for Trustee’s to attend fundraising events/meetings with the CEO.
EDI Statement
The Green House actively encourages and welcomes applications from individuals of all backgrounds. Having a diverse workforce would not only help us evolve as an organisation, but also help us better our inclusive practices for the various communities we serve. Because of this, we are particularly keen to receive applications from members of ethnic minority groups and individuals with disabilities who are currently underrepresented within the charity.
We also understand that different barriers effect people with protected characteristics from accessing certain opportunities or experience. That is why we would like to offer any candidate living with disability that meets the minimum criteria a guaranteed interview.
There is an optional Equal Opportunities form included for those living with disability to submit alongside their application to qualify for the guaranteed interview scheme. As well as in general for our internal diversity in recruitment monitoring, which can be sent to us at the same address alongside your application. This form will not be seen by the hiring panel.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Green House Bristol is looking for a new Trustee. As Trustee, you will play a crucial role in setting the strategic direction of the charity and ensuring good governance.
Overview of the role
3 in 20 girls and 1 in 20 boys will experience sexual violence before they turn 18. Yet, with access to the right help, children and their families can heal and recover. The Green House offers this lifeline, delivering the only specialist service to children, young people and families who have experienced sexual abuse living in Avon and Somerset.
We are currently recruiting for a new Trustee to join our Trustee board. As a Trustee of The Green House, you will contribute to ensuring that the charity fulfils its mission, operates effectively, and remains accountable to survivors of child sexual abuse, and their families.
Please note that you will also be appointed as a Director of The Green House, reflecting our registration as both a charity and a Private Limited Company.
Why join us?
The service The Green House provides is distinct in four ways:
-
We are evidence-based, with everything we do guided by research and best practice
-
We are led by the voices of young people and their families
-
We are centred on community and connection
-
We are focused on the transformational power of the creative arts in helping survivors to rebuild their lives
This has resulted in a distinct service that ensures children have access to timely, specialist support services that are right for them.
Although The Green House delivers a local service, the work we do is increasingly leading the way in changing the national response to child sexual abuse – from delivering national training on pre-trial therapy to our involvement in the Upfront Survivors project.
It is an exciting time to join us as we embed our new service model, deliver a new strategy, and look to increase both our local and national visibility. You will be joining an ambitious team who work tirelessly to improve the lives of children, young people and families who have experienced sexual abuse.
About you
You do not need to have previous experience of acting as a Trustee. We are looking for you to demonstrate:
-
Commitment: A deep passion and commitment to work alongside survivors of sexual abuse and their families.
-
Integrity: That you uphold the highest ethical standards.
-
Strategic Thinking: An ability to contribute to ‘big picture’ thinking.
-
Financial Acumen: The ability to understand financial statements and budgeting.
-
Collaboration: A recognition of the need for The Green House to act alongside partners and survivors, and for the Board to function as a collective.
-
Advocacy: A willingness to represent the charity and advocate on The Green House’s behalf.
-
Communication: The ability for you to communicate your area of specialism to other members of the board with different specialist knowledge.
-
Time Commitment: The ability to consistently devote time to the role.
We value a wide range of experiences and specialisms, and our work is research-led and evidence-based. We welcome and encourage those with lived experience to apply. We know that there is no ‘us’ and ‘them’ and that many of The Green House’s team are themselves survivors of sexual abuse and/or have wider lived experiences that offer huge value to the work we deliver.
We would particularly value applications from candidates with:
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Sector-specific knowledge of sexual violence and abuse.
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Knowledge of any of the groups currently underrepresented within The Green House’s services. This includes boys who have been sexually abused, LGBTQI+ communities and those from the global majority.
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Knowledge of human resources and employment law.
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Knowledge of accountancy and finance.
Duties of all Trustees
-
Prepare for and attend Board meetings, using your skills, expertise, and knowledge to contribute to discussions.
-
Participate in setting the charity’s strategic direction. Contribute to decision-making on key matters, including long-term planning, financial sustainability, and program development.
-
Provide support, learning and challenge to The Green House’s CEO.
-
Ensure The Green House acts in line with its governing document and complies with all relevant laws and regulations.
-
Ensure the charity lives its values (hope, creativity, and connection), delivering accountability to children who have experienced sexual abuse and their families.
-
Monitor operational progress against The Green House’s new strategy.
-
Ensure the charities financial and wider resources are being used effectively and treated with care.
-
Ensure all relevant policies and procedures are in place and are being implemented.
-
Ensure that key risks are being identified, monitored, and controlled effectively.
-
Use independent judgment, acting legally and in good faith to promote and protect The Green House’s interests, to the exclusion of your own personal and/or any third-party interests.
-
Proactively represent The Green House, building the charity’s visibility and reputation.
Terms of appointment
Terms of office
-
Trustees are appointed for a three-year term of office, with renewal for two further terms to a maximum of three years.
-
This is a voluntary position, but all reasonable expenses are covered.
Time commitment (Approximately 2-4 days a month)
-
Attend monthly Board meetings. These are typically held on a Thursday evening at 6pm. Most meetings are virtual although we do meet in-person on a quarterly basis.
-
Additional time is needed to take ownership of actions that arise from meetings (from supporting with recruitment and exit interviews where appropriate, to attending events on The Green House’s behalf). You will also need to be flexible in responding to emergent time-urgent issues when they arise.
-
We also ask Trustees to attend an initial induction day at The Green House, The Green House’s annual Festival of Activism against Child Sexual Abuse (1 day in early February) and spend a strategy day with the staff team (typically 1 day September). From time to time, depending on the nature of the Fundraising activity it may be necessary for Trustee’s to attend fundraising events/meetings with the CEO.
EDI Statement
The Green House actively encourages and welcomes applications from individuals of all backgrounds. Having a diverse workforce would not only help us evolve as an organisation, but also help us better our inclusive practices for the various communities we serve. Because of this, we are particularly keen to receive applications from members of ethnic minority groups and individuals with disabilities who are currently underrepresented within the charity.
We also understand that different barriers effect people with protected characteristics from accessing certain opportunities or experience. That is why we would like to offer any candidate living with disability that meets the minimum criteria a guaranteed interview.
There is an optional Equal Opportunities form included for those living with disability to submit alongside their application to qualify for the guaranteed interview scheme. As well as in general for our internal diversity in recruitment monitoring, which can be sent to us at the same address alongside your application. This form will not be seen by the hiring panel.
We will advertise this role on a rolling recruitment basis and aim to get back to interested candidates in a timely manner.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Unfold does governance differently. An award winning charity, we are led by the people we serve, with inclusive, participatory governance structures which have twice been short-listed for excellence in the Charity Governance Awards.
Unfold (previously known as Westminster Befriend a Family) is an established local charity that gets people where they want to be. Powered by volunteers, we support children, young people and families with one to one mentoring and peer support groups across Westminster and Kensington and Chelsea. We're open to everyone, but we target those who face the most challenges: 93% of our service users are people of colour, 75% are single parent families headed by a woman and in 50% of the families we support there is a child with disabilities or special education needs.
We support the local community and we have also developed specialised programmes for people with specific needs, including refugees, children excluded from mainstream school and children with experience of the care system.
Unfold Trustees
We have a dynamic, committed, open and friendly board, and we're seeking two new trustees to join us, bringing skills and experiences from the not-for-profit or public sectors.
To reflect the experiences of our service users, we're aiming to maintain the diversity of our board - we're particularly keen to hear from people from the global majority, women, and people who identify with other under-represented groups, including those with disabilities or who identify at LGBTQI+.
We have grown considerably in the last five years, and we now support ten times as many people a year, with five times the budget. Along the way we've re-branded, undergone a digital transformation, become user-led and significantly expanded our team. This rapid change reflects both the extent of the community needs, and our ambition to meet those. We're looking for trustees who can help us go to the next level as we set our strategy for the next five years.
Trustees play a key role in ensuring that Unfold achieves its core purpose and overseeing the overall management and administration of the charity. They also help to ensure that Unfold has a clear strategic vision and that we are working in line with our charitable aims. Trustees support and challenge Unfold’s CEO to enable Unfold to thrive.
We are looking for two Trustees to support our vision and take on the following responsibilities:
Responsibilities
- Engage with and be accountable to our service-user accountability structures, our Youth Advisory Council and our Women’s Advisory Council, who support us in setting strategic direction and to whom we are accountable.
- Support and advise on Unfold’s vision, goals and activities
- Approve operational strategies and policies and monitor and evaluate their implementation
- Oversee the charity’s budgets and financial plans and monitor and evaluate progress
- Ensure that risks are being identified, monitored and managed effectively
- Ensure the effective administration of the charity
- Provide support and challenge to Unfold’s CEO
- Keep up to date with changes within the environment that Unfold operates
- Contribute to reviews of the charity’s governance
- Attend board meetings and be adequately prepared to contribute to the discussion. These meetings are held in person in our fully accessible London office.
- Support the promotion of Unfold's aims and reputation
- Contribute to the charity’s sub-committees and attend sub-committee meetings adequately prepared to contribute to the discussion
Skill and Experience
- Knowledge and experience of the charity sector
- An understanding of and commitment to participatory and inclusive governance.
- An understanding of and the ability to support Unfold’s fundraising strategy
- An understanding of statutory services which might be supporting families, children, young people, mental health and wellbeing, which might be through knowledge and experience in local authorities or the public sector
- Strong communication skills and able to contribute to board discussions
- Knowledge or lived experience in the borough of Westminster, Kensington and Chelsea or neighbouring boroughs
- Understanding of safeguarding the welfare of children or vulnerable adults
Personal Attributes
- Personable and positive
- Willingness to learn and contribute.
- People orientated with a strong commitment to diversity and inclusion
- Passionate about supporting families to improve outcomes for children, young people and parents.
Values
Trustworthy, non-judgemental, transparent, caring and compassionate, empowering, proactive, self-motivated and accountable
We particularly encourage applications from:
- Candidates from under-represented groups including women and those from Black, Asian, or minority ethnic backgrounds
- People from marginalised groups, such as people who consider themselves LGBTQ+, disabled or otherwise facing challenges.
- Individuals with knowledge or lived experience of Westminster and the surrounding boroughs.
- People with less experience but a keen enthusiasm and commitment to our aims based on lived experience.
The client requests no contact from agencies or media sales.
ACEVO is the Association of Chief Executives of Voluntary Organisations, and we exist to help civil society leaders to make the biggest possible difference. For nearly 40 years we’ve been there to inspire and support our members by fostering connections, refining skills and building influence. ACEVO's network of over 1,700 individuals includes the leaders of every shape and size of civil society organisation and at every stage of the leadership journey.
More than a membership organisation, we are a strong, supportive community, and are often our members’ first port of call for help and advice from their peers.
Civil society is under greater pressure than ever before, from a range of sources, and we are proud that our response has been characterised by imagination and ambition. Our outgoing chair, Rosie Ferguson, has played a crucial role in strengthening and consolidating our position over the past few years, and as her term of office concludes she leaves a very strong legacy for her successor. But we also know that there’s no room for complacency, and we are looking for a new chair to take up the challenge of leading us into the next phase with energy, commitment and rigour.
Candidates will share our passionate commitment to the power of civil society, and our vision for extending and deepening our reach within the sector. A skilled governance practitioner, able to work effectively with an engaged and expert board and a high-performing executive team, you’ll have a nuanced understanding of our business model and of how we can build on the progress of recent years. You must be eligible for membership of ACEVO, and experience of leading within our sector is essential.
With a significant amount of external change likely to take place in the early stages of the next chair’s tenure, we will look for a track record of working with agility and strategic creativity. You’ll need to balance your professional expertise with personal humility and curiosity, and current, practical knowledge of our sector across England and Wales would be a significant asset. An exceptional communicator, and passionate about the benefits of membership, you’ll ensure ACEVO remains the go-to organisation for leaders, aspiring leaders and stakeholders alike.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Could you lead the local SSAFA services in your area? You don’t need a military background for this role, but you should be empathic to the needs of the armed forces community, have some experience of managing people and possess good I.T. skills. If this sounds like you, we’d love to hear from you.
What is a Branch Chair?
There are SSAFA branches throughout the UK and overseas. Many are further divided into local areas called divisions. Each branch has a Chair to oversee all aspects of the branch. Ultimately accountable to the Chair of the Board of Trustees, through the National Chairman your role is to ensure that the branch is running in line with SSAFA’s Royal Charter Rules, Regulations, and policies. Also, to ensure that clients and volunteers are safe, all services provided are appropriate and effective and that the branch is financially sound. You will be the public face of SSAFA in your branch area.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. More people than ever are contacting SSAFA for financial, practical and emotional support. To do this we need local branches and volunteers who can coordinate people, ensure the local population know about SSAFA and keep things running smoothly behind the scenes.
Our branches support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
When would you be needed and where would you be based?
This role is about leadership, coordination, and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role requires an ongoing time commitment, usually about 2-3 days per month. In addition, you would need to organise and attend regular meetings throughout the year.
What would you be doing?
- Providing leadership to the Branch and ensuring that all activities comply with SSAFA regulations both directly, and through the Branch Secretary, other Branch Officers, and Divisional Officers.
- Providing support and guidance to volunteers in office holder roles, and support with recruitment of volunteers into these positions to ensure the sustainability of the branch.
- Ensuring the financial integrity of the Branch, including the appointment of Treasurers and a local fundraising programme to meet branch running costs.
- Ensuring that all data is processed and held in accordance with SSAFA’s data management policies.
- Monitoring volunteer numbers against the demand for support and working with other volunteers, regional and central office staff to attract and recruit new volunteers as required.
- Ensuring that all volunteers are recruited, inducted, supported, and managed in line with SSAFA policies, such as the Volunteering Policy, Volunteer Code of Conduct, Data Protection Policy, and Safeguarding Policy.
- Building relationships with regional and central office staff, local voluntary organisations and, if applicable, SSAFA Service committees, local military establishments, prisons etc.
- Overseeing an appropriate programme of awareness raising so that potential clients, volunteers, and supporters know how to contact the branch.
- Providing timely reports and information to SSAFA’s Central Office
- Overseeing a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
- Supporting any salaried branch staff and ensuring that their line management arrangements are working appropriately.
- Resolve any complaints that are suitable for local resolution in accordance with SSAFA’s Complaints Policy and procedures, referring upwards any that are not suitable for local resolution.
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What could you gain from this volunteering role?
- Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Local orientation as well as meet and greet sessions with key Central Office and regional teams.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Support from Regional and central staff and peer support from fellow Chairs in neighbouring branches.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
- Willingness and ability to lead and manage a team of volunteers.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to learn basic digital skills. Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Willingness to use our on-line case management system (this is covered in the training course)
- Ability to understand and keep within the boundaries of the role for which training will be given.
- Reliability
- Practice confidentiality and data protection in line with SSAFA policies.
- Willingness and means to travel to meetings or events as required.
- Good written and spoken English.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Volunteer Mystery Shopper – can you help?
The Hospice Lottery Partnership runs a weekly lottery in support of local charities such as: Florence Nightingale Hospice Charity in Aylesbury, Michael Sobell Hospice Charity in Northwood, Rennie Grove Hospice Care in Buckinghamshire and West Hertfordshire, South Bucks Hospice in High Wycombe, and The Hospice of St Francis in Berkhamsted.
Mystery shopping is a form of market research work, that requires an individual to play the role of a genuine customer and report their experience back to us.
We are looking for someone with a good level of literacy and a great memory that could spare a few hours a week visiting our Fundraisers at local retail stores and medical centres to provide feedback on a Fundraisers performance and the overall perception of the experience. In essence, how you would rate the service you received during your experience?
“I volunteer with The Hospice Lottery; I always have a few hours spare each week and it’s lovely to feel that I am helping such a worthy cause.” Diana Hewitt, Office Volunteer.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Could you be an Action for M.E. Trustee?
Are you impatient for change, passionate and have time to spare to make a positive impact? Around 1.3 million children and adults in the UK with M.E. and M.E.-like symptoms following Covid-19 urgently need people like you.
Action for M.E. is the only UK charity support children and adults with M.E., through information, support, advocacy and healthcare services while working to secure change for the future. Over half of our Board of Trustees have direct experience of M.E.
We are a small organisation that regularly punches above its weight, working on a national and international scale and are delighted to be working with staff, volunteers and our Board of Trustees team who are passionate, dedicated and determined. We have high aspirations and ambitions and believe that Action for M.E. can, and will, make a major contribution to creating the change that is so desperately needed.
As a Trustee, you will play a crucial role in guiding Action for M.E. to deliver critical services to meet present needs, while working to secure change for the future.
You will work as part of a dynamic Board of Trustees, helping to shape the strategic direction of the charity, bring fresh ideas and perspectives, ensure effective governance and financial stewardship and make a meaningful difference in the lives of those we serve.
We're looking for up to three individuals, from diverse backgrounds and experiences. We have a particular need for those who bring skills in either one or more of the following areas: research, science, local/national government, policy/advocacy and communications. These will complement the skills we currently have on the Board.
Are you committed to making a difference? Do you want to accelerate change? If you are ready to contribute your time and expertise to this worthwhile cause, we want to hear from you.
Join us in our mission to transform lives. Become our Charity Trustee today!
Please review the application pack attached for further instructions on how to apply to become our next Action for M.E. trustee.
We are a Disability Confident employer and welcome any reasonable adjustment requests required to take part in this recruitment process.
The closing date for applications is 30 April 2024, with interviews happening on a rolling basis.
The client requests no contact from agencies or media sales.
Are you passionate about making a difference in your community? We are seeking a new chair to lead our board of trustees, offering a unique opportunity to shape the future of volunteering and community projects in Kensington and Chelsea, one of London’s most diverse boroughs.
Established in 1969, we are the oldest Volunteer Centre in the country and are deeply rooted in the local community, empowering individuals to contribute positively through volunteering. Our programmes support diverse groups, including those living with disabilities and mental health challenges, ex-offenders, as well as marginalised residents seeking employment opportunities.
As chair, you will play a pivotal role in steering the Volunteer Centre towards its mission of fostering positive change in Kensington & Chelsea. Responsibilities include:
- Providing strategic leadership in partnership with the chief executive.
- Facilitating constructive decision-making within the board.
- Maintaining relationships with stakeholders and representing VCKC at various events.
- Supporting the development and cohesion of the board team.
By becoming chair of our board of trustees, you will have the opportunity to drive positive change and contribute to a vibrant community. If you are ready to make a difference, apply now and be part of something meaningful.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to coordinate the local SSAFA service in your area? Do you enjoy working as part of a team? You don’t need a military background, just good communication and I.T. skills. If so, this could be the role for you!
What is a Divisional Secretary?
The is a key role involving administration and coordinating people. As the first point of contact for the division you will play a key part in promoting SSAFA locally, matching clients to volunteer caseworkers and supporting volunteers to get the best outcomes for their clients.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
We aim to provide financial, practical, and emotional support when it’s needed most. More people than ever before are coming to us for help, and you will be one of the people contacting new clients and getting them the support, they need.
When would you be needed and where would you be based?
This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week.
What would you be doing?
- Acting as the first point of contact for SSAFA in the local area
- Taking enquiries from potential clients and potential volunteers
- Matching new clients to available caseworkers
- Supporting caseworkers, particularly new volunteers
- Working with the local publicity officer to promote SSAFA locally.
- Providing reports to the local SSAFA branch and to SSAFA’s Central Office
- Maintaining accurate records on our on-line case management system
- Coordinating SSAFA Visitors and Helpers (if applicable)
- Organising local meetings to keep all volunteers up to date with the latest training and information.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
- Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Experience of holding a key local role with oversight of all SSAFA activity in the local area
- Use your skills, knowledge, and life experience to benefit others.
- Support and friendship from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker course, caseworker IT system training, volunteer management – case management and quality. The caseworker course takes 3 days and please allow a further day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range of e-learning courses
- Local induction
- Support from the branch secretary.
- Access to the Welfare Team and Volunteer Support Team based at our central office.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with some experience of coordinating people and admin
- Good written and spoken English.
- Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
- Ability to send and receive emails – you will receive your own SSAFA email address.
- Ability to coordinate a team of people volunteering.
- Willingness to use our on-line case management system (this is covered in the training course)
- Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
- Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
- Ability to maintain confidentiality and keep information safely.
- Access to public transport or a car to travel to meetings, events etc.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No*
*Where volunteers are both divisional secretaries and caseworkers a disclosure check will be required.
The client requests no contact from agencies or media sales.
Are you passionate about making a difference in your community? We are looking for a new trustee to join our board of trustees, offering a unique opportunity to shape the future of volunteering and community projects in Kensington and Chelsea, one of London’s most diverse boroughs.
Established in 1969, we are the oldest Volunteer Centre in the country and are deeply rooted in the local community, empowering individuals to contribute positively through volunteering. Our programs support diverse groups, including those living with disabilities and mental health challenges, ex-offenders, as well as marginalised residents seeking employment opportunities.
As a trustee, you will play a pivotal role in guiding the Volunteer Centre towards its mission of fostering positive change in Kensington & Chelsea. Responsibilities include:
- Attend and actively participate in board meetings, promoting constructive dialogue and decision-making.
- Uphold the best interests of VCKC, maintaining positive public representation and adhering to confidentiality standards.
- Possess enthusiasm for volunteering, willingness to commit time and effort, and desirable knowledge of Kensington & Chelsea and the voluntary sector.
- Demonstrate strong communication, analytical, and collaborative skills.
Join us in shaping the future of volunteering in Kensington & Chelsea. Become a trustee and make a meaningful impact today. If you are ready to make a difference, apply now and be part of something meaningful.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.