Fundraising Officer

This role is central to their ability to successfully raise income annually from individuals and community audiences. There are compelling stories to tell about how donations to them make a difference. You will play a pivotal part in helping to tell them, by compiling content for a bi-annual magazine, as well as working on events that bring people together and show them what their organisation is all about.

Fundraising Officer

- Work directly and cohesively with the Head of Fundraising and the Head of Corporate and Community Giving, as well as the wider fundraising team to expand and grow individual giving and community giving income.
- Oversee, check and manually manage where needed - donor transactions and thanking, to ensure every donor knows how grateful we are for their support whether they give a few pounds or thousands of them.
- Help to compile a bi-annual magazine for supporters, packed full of stories and interesting content that increases engagement with their regular donors.
- Make frequent updates on their website, particularly on our fundraising pages, crew blogs and case studies.
- Work on their annual appeals to roll out digitally, across social media and postal.
- Ensure they capture accurate donor information on their database and mailing list with new donations and subscribers, as well as unsubscribers - and that we are GDPR compliant.
- Be key support to the Head of Corporate and Community Giving as a main point of contact for community giving.
- Overall stewardship and the main point of contact for external fundraising and third party events. This includes sending out fundraising packs to interested parties and any other regular communications
- Play a central role in helping to organise and liaise with their branches network, supporting their events and initiatives. Helping to compile content for a quarterly e-newsletter to them packed full of useful information on what they are doing and planning.

Fundraising Officer

- Highly organised with excellent people skills
- Ability to work under pressure and manage several working deadlines
- Experience of fundraising and an understanding of how it works and the key processes
- Previous experience of working with a database, ideally Salesforce and Google docs
- Ability to amend and make updates in a website (WordPress)
- Excellent writing and presentation skills, and an eye for detail
- Ability to understand budgets and summarise financial information accurately
- Working knowledge of current fundraising legislation, including GDPR
- IT literate and able to maintain and develop effective administration and information management systems
- A smart and creative thinker able to put forwards great ideas on how to do things more efficiently or make great use of an opportunity
- Strong work ethic, willingness to work outside normal office hours when it might be needed at events or onboard the ship

About their organisation:

Our client is of an inclusive world where they can all contribute and feel valued. They have a unique Mission, to give people of mixed abilities and circumstances the freedom to explore their ability, potential and place in the world through inclusive adventures at sea.

Our client aims to make a difference to the lives of all their participants, but they know that their impact is especially strong for some social groups, including disabled people and those with mental health conditions or long-term ill-health issues; the lonely or socially isolated; those dealing with significant challenges or change in their career or educational life; and people from disadvantaged backgrounds.

Location: Homebased

Job type: Full Time, Permanent, 37.5 hours per week

Salary: £22,000 to £25,000 per annum

Clsoing Dte - 29th May 2021

You may have experience of the following: Individual Giving Fundraiser, Individual Giving Fundraising Officer, Individual Giving, Fundraising, Fundraiser, Fundraising Officer, Fundraising Executive, Fundraising Administrator, Sales Executive, Marketing, Charity, Charities, NFP, Not for Profit, Third Sector, Trusts and Partnerships etc.

Ref: 98725

FRU provides representation in social entitlement and employment tribunals for people who can’t afford lawyers. We represent approximately 500 clients annually in tribunals across London and the South East.

Most of our work is done by approximately 300 volunteers, generally law students on the Bar Professional Training Course or the Legal Practice Course. They are supervised by our legal officers.

We are a small, hard-working team looking for someone with a friendly and positive attitude to join us at our vibrant central London office.  You will need enthusiasm and highly developed interpersonal skills as you will be the first point of contact with clients and volunteers in this exciting role.  You will have a genuine interest in providing our clients and volunteers with an exceptional level of service, as clients in particular often approach us about stressful issues.  Reception experience is advantageous but not-essential.

You will also be responsible for processing cases referred to us from across London and the South East, managing case files and incoming and outgoing post.  Previous experience with Salesforce or another client database is useful but not-essential.

As a member of a small team you will need to be flexible and able to make good decisions about when to follow guidance and when to ask a colleague.  This post might suit someone who is looking for experience in a legal environment (but you won’t be involved in giving legal advice), or a charity.  At FRU we are passionate about equal opportunities and welcome applicants from diverse backgrounds.

The closing date for applications is Tuesday 25th May 2021 at 12 noon.

Please apply via the application form.  CV's will not be accepted.

Shannon Trust is a charity operating across England, Wales and Northern Ireland, supporting thousands of prisoners a year to transform their lives by unlocking the power of reading. We inspire and train prisoners who can read to teach prisoners who can’t.  2020 saw the organisation adapt due to COVID19 – and we are now building an exciting new strategy that will see a step-change in the number of people we support, the expansion of our offer in and outside of prisons, the development of new digital tools and a focus on innovation. We are now looking for a new proactive, committed, and enthusiastic colleague to join our team and help us continue our journey towards greater impact through reducing re-offending and improved life chances.

The Fundraising Manager will take an insight-led approach to income generation through high quality applications to grant-making trusts and foundations, the growth of public donations, and nurturing relevant external relationships using tailored communications, marketing tools and resources.  We want to hear from applicants who can lead, foster innovation, be a team player, and who bring a track record in attracting funding to criminal justice related work.  Can you take us to the next level?

The closing date for the role is 9am Monday 31st May 2021.  Interviews will take place remotely using Teams.  Shortlisted candidates will be invited by email.  The following date is confirmed for interviews; Wednesday 9th June 2021

We are The Trust Partnership. Our vision is to help charitable Trusts, Foundations and Almshouses to provide better informed, better managed and better directed funding and housing and to use their resources to the best advantage of all their stakeholders.

We are excited that we’ve not only been able to build a thriving business, but to do so on strong ethical foundations. The way we look after our staff, our clients and other stakeholders is important to us, and becoming a Certified B Corporation in 2016 was evidence of our positive impact locally and on the sector as a whole. We believe it’s possible to be a good business and a profitable one at the same time.

Main purpose and scope of the job: 

The successful candidate will possess excellent organisation, communication and ICT skills and be able to maintain confidentiality at all times. You will prepare meeting agendas and papers, support the Clerk to Trustees and be the principle point of contact for grant making activities. You will provide excellent support to client Trustees as well as cover for absences within our team. 

Duties and key responsibilities: 

Provide excellent administrative services to senior colleagues and some direct support to clients, where appropriate, including (but not limited to): 

•  Processing grant applications using databases such as Salesforce and Formstack. 

•  Preparing agenda packs for client meetings and providing support at client meetings (attendance may be necessary). 

•  Liaison with grant applicants and beneficiaries. 

•  Implementation of processes and procedures to ensure that grant agreements are adhered to and reporting systems are actioned. 

•  Liaising with clients, investment managers, banks, consultants and suppliers as necessary. 

•  Assisting with changes to client websites. 

•  General administrative duties such as filing, post, file management, data storage and disposal. 

•  Liaising with the clients’ financial team. 

•  General administrative duties. 

Provide support to the team by: 

•  Answering phone calls and assisting callers to access the right person/information. 

•  Helping others when time allows. 

The Benefits 

•  Work as part of a friendly and caring team 

•  Lovely offices in a farm building with some flexible home working 

•  24 days’ holiday per annum plus Bank holidays (FTE) 

•  Christmas shutdown (included in above) 

•  Free parking 

•  Perkbox benefits including free cinema tickets and high street discounts 

•  Employee matched charitable funding 

•  Eyecare vouchers

About You: 

To join us as an Administrator you will need: 

•  A high level of computer literacy, using Microsoft O365 applications (essential) 

•  Experience of working with databases (essential) 

•  An excellent telephone manner (essential) 

•  Excellent organisational skills (essential) 

•  Excellent written and oral communication skills (essential) 

•  A keen interest in the charitable sector (essential) 

•  Customer service experience (desirable) 

•  Experience of working with Salesforce (desirable) 

•  A full driving licence and access to your own vehicle (due to our office location) 

•  To be motivated, focussed and keen to help with a positive attitude and attention to detail 

•  To be able to work on your own initiative 

The successful candidate will be required to undergo a Disclosure and Barring Service check. 

Shannon Trust is a charity operating across England, Wales and Northern Ireland, supporting thousands of prisoners a year to transform their lives by unlocking the power of reading. We inspire and train prisoners who can read to teach prisoners who can’t.  2020 saw the organisation adapt due to COVID19 – and we are now building an exciting new strategy that will see a step-change in the number of people we support, the expansion of our offer in and outside of prisons, the significant development of new digital tools and a focus on innovation. We are now looking for a new proactive, committed, and enthusiastic colleague to join our team and help us continue our journey towards greater impact through reducing re-offending and improved life chances.

The Communications & Fundraising Assistant will play a key role in Shannon Trust’s communications with a range of stakeholders and in generating income from various sources. The post holder will have day-to-day responsibility for assisting with supporter engagement, brand consistency and tone of voice through our systems and platforms, as well supporting the research, prospecting, applications and stewardship of all investors, volunteers and donors.  If you work well in a team, can spin many plates and enjoy fast-paced, varied work, then this could be the role for you.

The closing date for the role is 9am Monday 31st May 2021.  Interviews will take place remotely using Teams.  Shortlisted candidates will be invited by email.  The following date is confirmed for interviews; Thursday 10th June 2021

Location: Flexible location anywhere in the world (100%, remote work)

Reporting to: CEO of Philanthropy Advisors, actual interim COO of the WHO Foundation

Contract type:6 months (with possibility for renewal or fix term contract)

Salary:  Competitive salary

Background

The WHO Foundation (WHOF) is an independent grant-making entity, based in Geneva, that sets out to protect the health and well-being of everyone in every part of the world, working alongside the World Health Organization (WHO) and the global health community.

The Foundation strives to complement and strengthen WHO’s efforts by acting as a platform for new types of public-private engagement, while protecting WHO’s neutrality and independence as the world’s leading international health authority. To do so, it aims to speak directly to donors in a language they understand, establishing collaborations that increase visibility and engagement with High Net Worth Individuals (HNWI), launching innovative campaigns to the general public and engaging in an array of partnerships with corporate actors.

The WHO Foundation is seeking to appoint a Senior Fundraising Consultant, specialized in major donors' relations to help grow and scale the WHO Foundation.

Purpose of Role

The role of the Senior Consultant is to source and onboard major donors to advance the Foundation’s fundraising and awareness raising efforts, and to oversee the implementation and refinement of the organization’s interim fundraising strategy. The Senior Consultant will ensure steady progress is made towards generating income from major donors, individuals and corporates, over 2021. The WHO Foundation aims to raise $1 billion over the next 3 years. This role is critical to ensuring the organization achieves its target including that of generating $40 million in seed-funding through sourcing and onboarding Founders Circle members contributing to the core cost of the Foundation over the next 3 years.

Management

The Senior Consultant will report to the CEO of the WHO Foundation as well as the interim COO of the WHO Foundation by the time the Director of Development is recruited.  The senior Consultant will work in close collaboration with appointed external service providers (fundraising firm, communication firm, etc.). He/she will work for an initial period of six months, with the possibility to extend if jointly agreed by the CEO. The position will be remote initially, working in close coordination with the WHO Foundation teams based in Geneva and Paris. The Senior Consultant might be requested to manage a team (depending on the growth of the foundation).

Key Responsibilities

Prospection and Relationship Building

• Developing and cultivating a highly international network of potential donors and/or partners, including HNWI and family offices.
• Identifying, cultivating and soliciting large gifts from major donors, including HNWI, family offices, family foundations and corporations.

Relationship Management and Stewardship

• Onboarding major donors, and planning, implementing, managing, and coordinating the stewardship activities of the WHO Foundation’s major donors.
• Working with board members to identify prospects from their networks and develop appropriate cultivation strategies to secure high level gifts.
• Ensuring appropriate and timely follow-up of donors following the receipt of pledges and gifts through a professional stewardship programme.

Strategy Development and Execution

• Delivering against--and updating as necessary--the existing fundraising strategy for sourcing and onboarding major donors.
• Supporting the development of foundational documents and appropriate supporting documents to guide the philanthropic strategy.
• Identifying best practices and lessons learned directly linked to fundraising activities and contributing to early monitoring and evaluation efforts.

Reporting

• Establishing and maintaining regular donor reporting mechanisms.
• Managing the planning and reporting process, track project funding progress, and provide analysis on deviations to plan implementation and financial performance.
• Developing, in collaboration with the communications team, high quality financial and narrative reports, ensuring consistency, accuracy, clarity and timely submission in compliance with WHO Foundation policies and procedures as well as donor contractual requirements.
• Ensuring compliance with WHO Foundation and donor requirements and compliance with the gifts acceptance policy, on the uses of funds, including budget monitoring, amendment requests and timely flagging of problems.

Internal Coordination and Management

• Potentially manage the Interim Executive Secretariat working on the fundraising workstream and other subcontractors where relevant.
• Participate in Interim Secretariat staff meetings and provide written updates on progress where requested.
• Ensure harmonization between the fundraising, partnerships, communications and programming workstreams of the Interim Executive Secretariat work.
• Liaise directly with the CEO, members of the board, and WHO colleagues as appropriate.
• Manage the interim fundraising database and facilitate a smooth transition to the WHO Foundation CRM solution for the fundraising workstream.

Profile

• A minimum of 7 years of progressively responsible experience as an international resource mobilisation executive.
• Good knowledge and networks across the private wealth ecosystem, and proven relationship building skills.
• A track record of successfully concluding deals with major donors and being a trusted steward of those resources.
• Strong leadership skills and aptitude to work with autonomy and entrepreneurship, both individually and as part of a complex team effort.
• An acute understanding of the data infrastructure required for systematic resource mobilisation.
• Comfort with and/or experience of operating in a lean, start-up environment.
• Experience of working within or alongside strategic communications and brand-building professionals.
• Superior interpersonal and communications skills and capacity to build excellent relationships with key stakeholders, particularly with high-level individuals in a multinational environment.
• Strong analytical skills, database proficiency and outstanding budgetary and financial skills, including target setting and monitoring and proficiency in Excel and Salesforce.
• Demonstrated record of setting clear standards for accountability, value for money, risk management and zero tolerance to fraud and corruption.
• Outstanding interpersonal skills and diplomacy, sensitivity to political issues.
• Aptitude to work with flexibility, entrepreneurship, and diplomacy both individually and as part of a complex team effort.
• Advanced university degree (Master’s degree or equivalent), in business administration, corporate special responsibility, international relations, communications or related fields.
• Aptitude to work with flexibility, entrepreneurship, and diplomacy both individually and as part of a complex team effort.
• Experience working in an international environment and with people from different cultural backgrounds and cultural sensitivity.
•  Fluency in English, French an advantage.

Passionate… professional… creative… pro-active… 

Do you want to use your skills to make a real difference in the world? Through quality fundraising, Chell Perkins Ltd exists to make a very real and lasting impact on the third sector. We want to identify, partner with and nurture the next generation of potential fundraisers to see all charities have access to bespoke, exceptional and affordable fundraising support.

Personally, Stuart and I have been blessed by the charities we have worked with. They offered us training, sharpened our fundraising skills, challenged us, and invested in our ability to fundraise well: releasing us to help more individuals with deeper support. 

Chell Perkins Ltd wishes to pay this kindness forwards through our Junior Fundraising Training Programme. 

Break into fundraising and make a difference:

If you want to use your skills to help charities, this five year training programme will teach you everything you need to know about fundraising, whilst giving you considerable on-the job training and support. 

How it works:

Year 1 - Fundraising Officer: You’ll be inducted into an immersive training programme, featuring online/classroom training, self study and key textbooks. There is plenty of practical experience with trusts and foundations, event, corporate, individual donor and major donor fundraising. This is all aimed to equip you for your Certificate in Fundraising in year two.

Year 2 - Fundraising Consultant: This year you will have the opportunity to complete IOF's Certificate in Fundraising.  This is the industry recognised qualification for frontline fundraisers, fully funded by Chell Perkins Ltd. It provides the theory and principles behind successful fundraising and practical skills to make an immediate impact on fundraising results. With your increased experience and knowledge, you will find yourself taking the lead more with our client’s trust and foundation, direct mail, capital and event fundraising. 

Year 3/4 - Senior Consultant: By year three, you will have experienced fundraising across a diverse range of income streams. This learned experience will now see you assisting Chell Perkins Ltd with strategy formation and consultation work throughout the third sector. We will offer some candidates the chance at this stage for our Senior Consultants to enter into a Level 7 qualification either with the Institute of Fundraising or the University of Kent.

Year 5 - Principle Consultant/Team Leader: As the scheme progresses and you continue to sharpen your fundraising toolkit, you will be given the choice of two directions: working towards being a Principal Consultant or becoming a Team Leader. 

Team Leader - This role will see you managing your own team of fundraisers within a speciality or sector that suits you best. You will be responsible for ensuring all output from your team is exceptional quality, bringing the best outcomes for the charities we work for. You will help to mentor and train some of the newer members of staff on your team.

Principle Consultant - You will use your skills to now lead and partner with your own charity clients. In working with charities throughout the last 4 to 5 years, you will have built relationships and grown your capacity to support organisations in a variety of ways. Chell Perkins Ltd will support you as you transform charities through professional, passionate and pro-active fundraising.

Both roles will be instrumental to ensure that Chell Perkins Ltd continues to support charities and make their Vision A Reality.

Why ChellPerkins?

At the end of this scheme you will be a fundraising expert, trained in every aspect of the job and capable of talking to clients and organisations of all shapes and sizes. But there’s much more to the scheme than the nuts and bolts. Although we are biased (of course) the Chell Perkins team are a great bunch of people to work with. We really care about your future, our clients and the world we all share. We want you to become part of the family, enjoying a sometimes-chaotic, always-caring and fully-empowering work culture that is aimed at helping you realise your own potential.

Client mix

Candidates should be aware that at present 70% of our clients come from a Christian background (either they are churches or Christian charities). While it is not an occupational requirement to be a Christian, candidates must be happy to write for a faith-based audience.

Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose. To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join the charity as we embark on our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.

Working closely with the Services Manager, the post holder will provide first class administration support for the Community Services Team in and around Nottingham.

The ideal candidate will need to have a person-centred approach with outstanding organisational skills. The successful candidate will be able to demonstrate a kind, welcoming, responsive approach, with the ability to have active listening skills.

Independent Age is passionate about connecting people, places and services together to combat loneliness. We are looking for community focused individuals with a real desire to make a difference.

The ideal candidate will have experience or knowledge in the following:

• Working with community partners
• Clearly describing a broad range of services available to people who use services
• Dealing with general enquiries either face to face or telephone.
• Signposting to a range of internal or external agencies and services
• Supporting colleagues with events and activities
• Managing electronic diaries
• Microsoft Office
• CRM systems such as Salesforce
• Video calling such as Zoom and Microsoft Teams
• A full driving license would be an advantage

As well as a competitive salary we offer 28 days annual leave plus public holidays, a generous pension scheme with life assurance, learning and development opportunities, season ticket loans, a cycle to work scheme and an employee assistance programme.

This role is home based in Nottingham with potential to become office based in the Nottingham region.

We are passionate about equality, diversity and inclusion and creating an environment where we can ALL be ourselves

Independent Age is committed to safeguarding and this role will require a Standard DBS certificate.

Interview will be held on: Wednesday 2 and Thursday 3 June

To apply, please visit our website to submit a covering letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with a CV.

Database Administrator

Joining this friendly and committed team you will be responsible for the day-to-day accurate inputting of supporter details and providing a high level of donor care in relation to these records.
 

This work records the fundraising activity and donation income onto the database to provide an information service for the fundraisers and ensure income can be reconciled to our clients financial records. You will also have a pivotal role in the continued development of this fundamental resource.

Database Administrator Requirements:

• To be successful in this role you will be proficient in working across IT systems including Microsoft Office, have experience of inputting batches of large volumes of financial and non-financial records to databases, accurate data inputting, querying on data and generating routine reports from databases.
• With experience in providing excellent customer service, you will be able to demonstrate well developed verbal and written communication skills.
• Experience of the CRM Salesforce would be desirable but more important is the ability to learn new software applications quickly.

About our client:

They’re a registered charity dedicated to the provision of hospice care for life-limited children and their families in the South West.

They are committed to safeguarding and promoting the welfare of children and young people and all employees must obtain an enhanced DBS disclosure. We welcome applications from all sections of the community.

They value their staff and offer an excellent working environment with an enthusiastic and committed team.

Location: Barnstaple (currently remote working)

Type: Permanent, Full Time

Hours: 37 hours per week

Salary: £18,460 - £21,183 per annum

Benefits of working there include:

• contributory pension scheme
• generous holiday entitlement which increases with service
• enhanced sick pay scheme
• family friendly policies
• occupational health, wellbeing and counselling services
• group life insurance scheme
• a chance to make a real difference
• green agenda
• excellent working environment.

Closing Date: 31 May 2021

Anticipated Interviews: WC 14th June 2021

You may have experience of the following: Database Base Administrator, Data Entry, Fundraising Administrator, Sales Support Administrator, Sales Administration, Office Assistant, Administration Assistant, Charity, Charities, NFP, Not For Profit, etc.

Ref: 99224

Location: London, EC4 (currently remote working)

Salary: £28,750 - £32,500 (depending on experience) 

Responsible to:  Administrative Support Manager

Contract type: Permanent, full-time (open to flexible working or job-share options)

Overall Purpose of the Role

We are looking for a talented Administrative Support Officer to provide broad administrative, diary management and project support across Big Society Capital. This is a highly varied role that requires a logical and thoughtful approach to ensure tasks are completed with rigour and purpose in a timely and professional manner.

You will assist the Investment Group (3 days per week) and Engagement Group (2 days per week), in organising schedules, managing administrative processes, producing accurate and timely information for internal and external stakeholders and supporting across projects.

Key Responsibilities

Administrative and Team support

• Create and maintain accurate and efficient administrative processes within the team
• Diary management for Executive Committee members - organise and schedule meetings and appointments with internal and external stakeholders; co-ordinating diaries within and outside the team
• Providing supporting information and documents in a timely manner and where necessary taking meeting minutes and supporting the team in the follow up of actions
• Work with investment leads to support investment onboarding through scheduling referencing calls and ad hoc support
• Event and travel organisation and co-ordination of team training and external facing activities
• Respond to enquiries, referring eligible and non-eligible applicants to the appropriate person or resource
• Provide admin coordination for Investor Engagement events
• Ad-hoc diary management and project support across Investment and Engagement Groups where needed

Social Investment Induction Administration

• Work with Induction Lead to plan, schedule and coordinate a short induction training course for new joiners to BSC and the wider social investment sector (bi-annual)
• Compile agenda and book in speakers and session facilitators
• Collaborate with wider BSC staff to create attendee invitation list and complete associated event registration admin
• Facilitate surveys using SurveyMonkey, providing regular feedback to Induction Lead and presenters throughout the course
• Ad hoc event coordination as needed

Other administrative support

• Support the team in recruitment and the induction process for new joiners, coordinating interviews and onboarding
• Work closely with the wider team of administrators across BSC, sharing best practice and providing support and cover when needed

We are a lean and nimble organisation, and the appointed Administrative Support Officer is encouraged to build a role for themselves and shape our team and approach.

Personal specification

Experience (essential)

• A strong background in Administration support roles
• Experience of working in a varied role with conflicting workload and priorities
• Working as part of a team, building relationships with key stakeholders and providing support
• Experience in using IT (e.g. software and cloud applications including MS Office and video-conferencing facilities) to improve administrative processes

Experience (desirable)

• A background in the charitable or social sector
• An interest in the work of impact investment, not for profit or public sectors
• Experience of Salesforce CRM,

Skills, abilities and attributes

• Excellent attention to detail, time management and organisational skills
• Proactive and creative in your approach to work
• Prioritise effectively and take ownership of tasks
• Works logically and thoughtfully when dealing with change
• Thrives in a varied role
• A confident and effective communicator
• Flexible and willing to take on additional tasks to support the team
• Works with integrity and discretion
• Hunger to learn and develop

Salary and terms of employment

• This is a full-time permanent role – open to flexible working or job-share options
• Salary of £28,750 - £32,500 (depending on experience)

Big Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential.

We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability and require any support to assist you through the recruitment process, please get in touch with Ruth Davidson, HR Manager.

Applications

• Please apply through BeApplied by midday on Monday 7th June 2021 
• Interviews will be held in mid-late June 2021
• All Big Society Capital staff are currently working from home. We will be as flexible as possible in light of any COVID-19 priorities and challenges which you may be facing

Job Title: Customer Services Administrator - Governance Programmes

Reports to: Senior Project Coordinator – Inspiring Governance

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3EB

Purpose: The Charity delivers two Governance recruitment programmes; one for the Department for Education and one for the Education and Training Foundation. Both programmes recruit skilled volunteers to become school governors through working with employers and professional networks and match them to opportunities within schools and Further Education (FE) providers through an online technology platform.

The Customer Services Administrator – Governance Programmes is responsible for a range of tasks to support the successful day to day running of the service, supporting multi-school recruiters with successful registration and responding to enquiries, together with delivering various administrative tasks.

Remuneration: Circa £19k (includes London allowance) per annum pro rata

Appointment Terms: Preferable immediate start. Contract to 31 March 2022 with possible option to extend beyond this depending on funding

Working Hours: 0900 – 1700hrs with one hour’s lunch break

Additional Terms: 30 days paid holiday, pro-rata.

Application Process: CV and statement addressing each part of the Personal Specification criteria

Education & Employers Charity

Education and Employers is a national charity that was launched in 2009 with the aim of ‘ensuring that every school and college has an effective partnership with employers to provide its young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential and so to secure the UK’s future prosperity’. The charity works to achieve this by working in close partnership with leading national bodies representing schools, colleges and employers.

The Charity runs several volunteer programmes in addition to Inspiring Governance and Inspiring Further Education Governance; Inspiring the Future, Inspiring Women and Primary Futures uses a bespoke match-making technology which connects state schools and colleges with employers and people from the world of work.

The charity also undertakes research on education and employer engagement. Our pioneering research has led the way in improving the quantity, quality and relevance of research into employer engagement in education and is now quoted through government policy and by other key practitioners.

Governance Programmes

Education and Employers is the lead contractor for two governance programmes:

1. The Inspiring Governance Service (IG) recruits skilled volunteers across England and matches them (via the technology Platform) to identified governing board vacancies. Different colleagues in the team focus on recruiting volunteers (primarily working with business and professional networks and large employers) and generating interest from recruiters to register their vacancies with the programme. The programme has been delivered for, and funded by, the Department for Education since 2016 and is currently funded until at least March 31st, 2022.
2. The Inspiring Further Education (FE) programme (IFEG) recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. Board vacancies for FE are more akin to Non-Executive Director roles and from this programme perspective at this stage are primarily from Further Education Colleges but can also be with other smaller further education providers (such as adult further education providers). The programme is delivered for, and funded by, the Education and Training Foundation and has run since April 2017, initially on a one-year contract and is currently funded until at least March 31st, 2022.

The Governance programmes are delivered by a team made up of London based and home-based staff. For further information visit our website. This is an exciting time to join Education and Employers as a charity and is an opportunity to join a friendly team, within which you can be involved in making a huge difference to the future of young people.

Job Description

Working to the Senior Project Coordinator and closely with the wider team, the role will be responsible for delivering day to day support to recruiters and volunteers, assisting them with their registrations and day to day enquiries in addition to undertaking daily administrative tasks associated with the Governance programmes as appropriate.

In the role you will be expected to:

• Deliver a range of customer care processes that support recruiters on a day to day basis, including ensuring that they are registered correctly and responding to any enquiries they may have. This will include large volumes of emails and telephone enquiries
• Liaising with V.I.P Volunteers, helping them find a suitable governor position 
• Undertaking other day to day governance programmes administrative tasks as appropriate
• Completing daily tasks to support wider Volunteers in the London area, helping them to find a suitable position
• Ensuring data is clean and up to date

Key Accountabilities

Day to Day Delivery of the Multi-School Recruitment Process 

• To undertake daily the processes that underpin the recruitment of governors for those recruiting for a number of Multi-Academy Trusts (MATs), FE Colleges, Dioceses and Local Authorities.

Activities include:

• Working closely with the Senior Project Coordinator and team colleagues to support a variety of users recruiting governors for multiple schools/ colleges;
• Responding to multi-school recruiter enquiries;
• Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce;
• Providing ongoing support to ensure the right volunteers are contacted and placed into schools.
• Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries

• Using customer care experience to build strong relationships with multi school recruiters; communicating effectively and efficiently (via phone, email), keeping them informed of progress, and supporting them with any difficulties they might be having;

• To communicate effectively and efficiently (via phone, email and in person where applicable) with other members of the Inspiring Governance/ IFEG team who work daily with volunteers and recruiters.

Day to Day Delivery of the Recruiter and Volunteer Recruitment Process 

• Using Customer Relationship Management (CRM) software, undertake daily processes that underpin and enhance activity around the recruitment of governors. Activities include:  
  • Working closely with the Inspiring Governance Senior Project Coordinator and team colleagues to support a variety of users recruiting governors;
  • Respond to Bespoke Matching requests from daily reports and creating strategies to support the recruitment of governors
  • Providing ongoing support to ensure the right volunteers are contacted and placed into schools.
  • Responding to Regional Enquiries creating new processes where appropriate
  • Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce
  • Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
• To communicate effectively and efficiently (via phone, email) with schools, FE Colleges, and other recruiters, keeping them informed of progress, and supporting them with any difficulties they might be having.

• From reports, pro-actively source new recruiters and sign them up to the Inspiring Governance Portal and assist them in creating new Vacancies if required

Undertaking Day to Day Governance Programmes Administrative Tasks  

• Including:
  • To provide daily support managing internal and external enquiries about all aspects of the Inspiring Governance and Inspiring Further Education Services (including incoming phone calls and emails);
  • To provide support in relation to documentation of enquiries and processes, suggesting improvements where appropriate;
  • To provide support and improvements with the internal process that supports recruiters who cannot find suitable volunteers;
  • To provide administrative support where needed;
  • Liaise with other Inspiring Governance and IFEG programmes team members, and wider Education and Employers staff as appropriate;  
  • To undertake data audit work including providing support with data cleaning activities and ensuring data on the Platform is up to date (including for example chasing volunteers with incomplete profiles, ensuring matches are recorded accurately etc.);
  • Producing the weekly team meeting agenda and organise room bookings;
  • To provide weekly reports to the Senior Project Coordinator as appropriate on all work tasks
  • Creating and updating and suggesting enhancements to user documentation to be used internally and externally, along with supporting policies and procedures for team development
  • To facilitate the flow of communications between Volunteers and Recruiters for Single and Multi-Schools, FE Colleges and school governance/trustee board members

Generic tasks

• General enquiry management of phone calls received for the charity’s other campaigns and programmes and any other tasks that may be deemed appropriate

Person specification – Please address the below items in your supporting statement for the sections Skills Required, Attainment and Knowledge. Please make your statement no longer than two sides of A4.

Essential

• Demonstratable experience of working within a busy office environment
• Previous experience of working in a customer / contact or support service role,
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and complaints and dealing with difficult calls
• Administrative experience with the ability to multitask and manage time effectively
• Excellent standard of English, written and oral communication skills – Assessed at Interview and Test
• Experience of using a CRM database, MS Word, Excel and Outlook
• Ability to troubleshoot using information within an online system
• Excellent attention to details, especially when entering data
• Understanding of GDPR within a customer service setting

Desirable

• Experience of working in a charity environment or knowledge the not for profit sector
• Experience of working in a sale or target driven environment
• Knowledge or Salesforce CRM or other comparative online databases

Attainment

Essential 

• Good level of education

Knowledge

Essential 

• Knowledge of service delivery and factors that contribute to ‘a good service experience’ for ‘the customer’
• Knowledge of equal opportunities and diversity

Desirable

• Knowledge of performance indicators and working within these, such as within a recruitment role
• Knowledge around the role of school governance 

Relevant Experience

Essential 

• Experience of delivering a good customer experience

Personal Attributes

Essential 

• Flexible with the ability to anticipate requirements and act to provide workable solutions to deliver what recruiters and volunteers need from the service
• Confident communicator who is perceptive to understanding needs/requests and able to action and prioritise these
• Calm and patient when dealing with a range of people
• Ability to work as a team player as well as autonomously towards targets

Desirable 

• Ability to work some evenings and weekends to support events
• Occasional travel to support events, some with overnight stays

*******JUNE START DATE *******
I am currently looking for a Programme Services Team Administrator to support one of the largest teams at an amazing health charity. This role will support the Programme Services Team as well as the Cluster Lead, various programmes and the Director of Programme services with day-to-day programme and administrative support tasks.

Tasks and responsibilities:
In partnership with the programme services and legal team, ensure Consultants contracts, grant agreements, amendments and other legal documents are being drafted, approved and signed in a timely manner and provide support to the Consultants as needed
Responsible for the coordination of events, meetings and preparing legal and financial documentation as and when required.
Process a large amount on invoices/Purchase Orders in line with the procurement procedures
Provide coordination and administrative support for organisation of webinars and in person conferences
Help with financial analysis (forecasting and budgets)
Assist with project work: for example, help transition towards the new MIS system to meet organisations' objectives in terms of filing
Assist with forecasting and auditors' requests
Asist with recruitment: EHRF, JDs, scheduling interview, preparing induction schedules as well as induct with processes
Assist the PST team with resource mobilisation tasks
Provide secretarial support to the Cluster Lead and the Director of Programme services

Key organisational relationships:
The role also involves interaction with the entire PST team, BDC Project Managers in country offices, and the Head of Office where the individual is based (UK, Netherlands or Switzerland).

Experience:
Proven experience in a senior administrative or project management role supporting multiple members of a geographically dispersed team
Previous experience in working in a fast-paced environment, whether in the private or not for profit sector
Experience working with internal and external stakeholders at all levels
Experience of supporting budget administration, procurement and contracting processes
Computer literacy with excellent Excel, MS word, Outlook, and Power Point skills
Knowledge of SharePoint and Salesforce is desirable.

If you have the above skills and experience and are available from June, please apply online today!

Unlocked Graduates is an award-winning organisation that aims to change the way we develop society’s future leaders, as well as how we think about prisons and prisoners by focusing on rehabilitation and addressing the damage and cost of reoffending.

The Role

This new role at Unlocked will play a vital part in the development of both our fundraising and external partnerships activities.

Our fundraising activities are currently built around a group of committed, engaged funders. We want to expand our fundraising activities in line with our strategy to develop key strands of our work, such as our ‘ambassador programme’ for those successfully completing the Unlocked programme.

This role will provide essential research and administrative support to maintain positive partner relationships, ensuring high-quality monitoring and reporting, as well as organising prison visits and events.

Alongside this, the role will support the development of our fundraising pipeline through researching and identifying new opportunities and in collaboration with colleagues’ help to develop and deliver funder-attractive propositions.

Critical to our mission and impact is forging meaningful links between prisoner officers at the frontline and external partners that will enable them to amplify their impact. This includes corporates who can offer engaging work placements, allowing prison officers to gain new insights, through to criminal justice charities who may not realise how much frontline officers could support their work.

Our partners already include a range of corporate organisations as well as other charities working in the criminal justice sector. They support our work by providing a variety of pro bono support and volunteering, access to work placements for our participants, as well as funding.

We are seeking to build on these successful relationships to drive greater value from them as well as establishing new partnerships that will help us to achieve our mission.

Unlocked also provides small grants and support to our participants to develop ‘innovation’ projects in their prisons. This role will help to administer applications for these grants, maintain monitoring records and respond to enquiries from participants or staff.

For further details and to apply, please click the apply button to be re-directed to our jobs portal.

Closing date: 9am, Monday 7th June 2021.
First-round interviews: Weeks commencing 7th and 14th June 2021.
Second-round interviews: TBC.

Please let us know if you will have any limits on your availability during this time. At the moment, we plan to run the majority of this process remotely but, depending on Government guidance, may try to meet in person for the final stage.

We are looking for an experienced, ambitious and skilled senior fundraiser. This new position has particular responsibility for securing and cultivating major donor relationships, growing our existing individual giving programme, and helping to deliver our overall ‪fundraising strategy. It is an exciting and crucial time in the charity’s development and this specialist role will offer a chance to really make your mark.

With responsibility for both strategy and delivery, you will be a highly motivated, determined and experienced fundraiser who relishes the opportunity to develop this exciting new income area for the charity. The ideal candidate will have experience of major donor fundraising and individual giving schemes.

You will shape and develop a major donor and individual giving fundraising strategy, considering and collaborating with the staff team to deliver strategy and communications that are complementary to the overall supporter journey.

You will be passionate about our work, and be an articulate, persuasive and tenacious professional with an exceptional ability to forge relationships with donors. You will have up to date knowledge of charity legislation and a proven track record of setting and achieving fundraising targets.

At The Orchard Project you’ll find a committed, friendly and supportive team where staff wellbeing is valued and prioritised. 

We can offer a flexible approach to working days, hours and location.  Our head office is in London, and we are happy to support home-based working for the right candidate.