Fundraising Specialist Jobs in Belfast

Location: Home Based
Contract type: Permanent
Hours per week: 35
Salary: £29,857 (FTE)

Closing date: 2nd January 2024
Interview date: 8th January 2024

Do you want to join our commitment to ensure no family faces cancer alone?

We are looking for a standout relationship manager to join our fantastic team of fundraisers who work tirelessly to raise funds for Young Lives vs Cancer. This is a role of variety, opportunity and innovation and we are looking for someone who embraces change and constantly strives to achieve more.

A great personality and team ethic are really important in this role as you will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Supporter Experience’ team, and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals to groups and local corporates.

We are not your average employer, nor are we looking for an average candidate in a 9-5 role. What we offer is the flexibility and adaptivity to ensure that your personal work/life balance is taken care of. Whether it is finishing early for an appointment, picking up from school or further education, we can help to make it work for you. Many of the team work condensed or flexible hours to suit their individual circumstance so we would love to discuss your needs more at interview.

Experience within a similar role, or within the charity sector, would be great but we know that a lot of the most important skills in this role are easily transferable from another sector. We want the right person, and we will invest in training the right candidate. The skills we are looking for in this role are:

- Strong prioritisation skills
- Great communicator
- Self-Motivated
- Emotionally intelligent
- Master at storytelling
- Epic at relationship building.
- Self-Aware
- Great at spotting opportunities
- Influencing/Negotiating
- Compassion
- Bravery
- Integrity
- Team player

The must haves:

- A full UK driving licence and access to a car (including business insurance)
- A sufficient Broadband connection if home based.
- Live in the East or West Midlands of England. Candidates who live outside of the local authority should highlight an intention to relocate to the area in their covering letter for their application to be considered.

This post is subject to a Disclosure and Barring Service check.

If you think this sounds like you then please have a read of the attached job specification. If you would like to discuss the role before applying, then we welcome these informal chats.

Diversity declaration

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.

We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive, and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.

Accessibility

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.  Please get in touch with us if you would like to discuss any specific requirements.

What we offer

Every quarter we offer a wellbeing and development day where no meetings are held. It’s a day for everyone to spend time on whatever supports their own personal wellbeing and professional development – whether that’s catching up with training, life admin, exercise or reading. There is no prescription to these days as we know everyone is unique.

You may also have experience in the following: Fundraising Manager, Senior Fundraising Manager, Fundraising Engagement Manager, Senior Fundraising Engagement Manager, Fundraising Engagement, Community Engagement, Senior Fundraising Officer, Fundraising, Fundraiser, Senior Fundraiser, Business Development, Business Development Manager, Account Manager, Account Management, Supporter Engagement, Relationship Management, Customer Relationship Manager, Client Relationship Manager, Charity, Charities, NFP, Not for Profit, Third Sector etc.

REF-210 324

About us

Our purpose is simple, to save lives at sea. Since 1824, our crews have been risking their lives to save those who are in danger of drowning.

We're looking for a temporary Face-to-Face (F2F) Manager in South and West Wales for up to 12 months. The region spans from Cardiff to Ceredigion. This is a fantastic opportunity within the RNLI to play a vital role in developing and growing the RNLI in-house Face-to-Face Fundraising team.

This role will be required to manage a team of face-to-face fundraisers who will sign up regular supporters within a defined geographical area and raise vital long-term funding for the charity. This will include opportunities to work alongside other specialist teams including our volunteer lifeboat crews and lifeguards, playing an integral part in reaching both local and team income targets and contributing towards the wider objectives of the RNLI.

Some of the benefits

• 26 days’ annual leave plus Bank Holidays
• Outstanding pension scheme (contributions of up to 16% of basic salary)
• Life assurance
• Health and dental cash plan option
• A vehicle
• Flexible working

Your role

As an F2F Manager, you will be tasked with focus on the following areas:

• Recruit, train and performance manage a team of motivated F2F Fundraisers
• Manage and develop a portfolio of fundraising locations from Cardiff to Ceredigion, with the main hubs being in Vale of Glamorgan, Swansea, Pembrokeshire and Ceredigion
• Measure performance against Key Performance Indicators (KPIs) i.e. targets and budget
• Create and execute detailed delivery plans, mitigating for risks and opportunities
• Maintain and develop internal and external stakeholders relationships

About you

Working at the frontline of our fundraising activities you’ll have excellent communication skills, people management capabilities, proven track record of working to targets and a passion to manage a team who engage with the beach-going public and event visitors to get their commitment for regular support for the cause.

You’ll be an effective team player with a pragmatic and solution-focused approach to problem solving and a calm approach to a busy workload. You’ll be positive, confident, determined, resilient, with very strong communication skills and naturally outgoing.

You’ll be a self-starter who can lead an energetic and innovative team to success. You will be able to adhere to codes of conduct, policies and be Fundraising Regulator compliant in all that you do and deliver. You’ll be flexible and prepared to work out of office hours with considerable travel throughout the year, peaking through the summer months. Substantial annual leave during the summer would not be practical for this role.

To be considered as the F2F Manager (South West Wales) you will need:

• Proven experience and success in face-to-face fundraising. This will either have been gained working for a charity or a fundraising agency.
• Evidence of managing and motivating a team of paid staff or volunteers to achieve goals/targets
• Excellent communication skills and teamworking ethos
• Self-motivation and ability to create and prioritise own workload
• A full, valid driving licence

Other organisations may call this role Engagement Manager, Fundraising Manager, Face to Face Manager.

So, as an F2F Manager, if you have the ability to lead a team to achieve targets and want to see how this role supports our organisation’s aim to reduce drowning, this could be the role for you. Please apply via the button shown.

Closing date: 7 January 2024.

Interview date: 16/18 January 2024.

The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Regional Fundraiser

We’re looking for an enthusiastic and motivated Fundraiser to join the Regional Fundraising Team in North East and Yorkshire. 

Position: CE211 Relationship Fundraiser

Location: Home-based, North East and Yorkshire however Frequent travel will be required as part of this role (May include team meetings or other work related meetings)

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £29,000 per annum

Contract: Our services are contracted, we currently have funding for this contract until 31 March 2025.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 27 December 2023

Interview Date: 10 January 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Relationship Manager - North the Relationship Fundraiser – North East and Yorkshire will proactively acquire new donor and volunteer support to agreed targets and also deliver excellent stewardship of the overall experience leading to increased income.

Through effective, key performance reporting and strategic stewardship interventions you will establish potential and maximise income from the Regional Fundraising core income streams of Supporter Led, Regional Corporate and Community Groups.

Key responsibilities will include:

• To be an inspiring and motivating team player focussed on delivering income
• Pro-actively seeking out new ways to provide excellent supporter stewardship that leads to delivery of income
• Have a drive for high standards; both having them, and expecting them from others with the key objective being to deliver income

About You

You will have:

• Experience of undertaking and initiating fundraising activities and events
• Ability to work flexibly with regards to working patterns and duties
• Ability to work with attention to detail and on occasion unsupervised
• Ability to proficiently use industry standard IT systems

This role requires frequent travel across a large geographical locality to meet with potential and existing supporters and to attend team meetings. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Corporate, Regional, Community, Corporate Fundraising, Regional Fundraising, Community Fundraising, Corporate Fundraiser, Regional Fundraiser, Community Fundraiser, Fundraiser, Fundraising, Fundraising Officer, Relationship, Relationship Fundraiser, Relationship Fundraising.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Harris Hill is seeking a Prospect Research Lead to support a charity in Kent, on a 2-3dpw basis, paying circa £45kpa pro rota. The role will run for 3-4 months on a remote basis.

The basis of the role is to design and establish effective prospect research tools and processes, equipping the charity's new fundraising team with the resources and capability to effectively identify, qualify, screen and manage a wide range of prospects including Corporates, Trusts and Foundations, Statutory bodies and individual donors.

You will carry out prospect research, directed by the Head of Corporate Partnerships, Head of Grants and Director of Fundraising playing a key role in building an initial new business pipeline, making recommendations for priorities and project alignment.

Experience:

Experience in a prospect research role

Experience of producing detailed prospect profiles

Experience of identifying suitable prospects, aligned with projects/opportunities, for a range of fundraising income streams and making recommendations to fundraising colleagues

Experience of developing or delivering robust due diligence processes

Experience using a CRM to effectively store and utilise prospect data, in line with data protection legislation and best practice

Experience using a range of external research tools and databases to support prospect research

If you would like to find out more about this fabulous opportunity, please get in touch.

Are you looking to join a Charity where you will make a huge difference to people who are seriously ill between the ages of 16- 40? Eden Brown is working with a truly wonderful Charity who focus on "making memories" for young adults.

About the Role

Prospect researcher is a brand-new exciting role in an ambitious fundraising team. The role will work across the fundraising team - mainly corporate, events and major donor teams, to identify and qualify new corporate and individual prospects that are aligned with the Charitie's values and cause.

As prospect researcher you will lead the prospecting effort across the Corporate, Events and Major Donor teams, including identification and evaluation of both prospective and existing prospects.

You will compile lists of individuals and organisations to identify the most suitable potential contacts for approach, making initial contact or passing leads to colleagues when appropriate.

About you

You will be a confident communicator and feel at ease speaking with or writing to potential and existing stakeholders, colleagues, prospects and supporters as well as being a motivated self-starter with the ability to work independently. You will have had experience in a prospect research role previously.

This role is part time - 22.5 hours, 3 days per week although this can be worked flexibly. This role is also remote (can be based anywhere in the UK) with some travel to the office in Welwyn Garden City. For more information please contact Laura iliff on 07442607841 or email

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

The Senior Program Development Specialist, working under the supervision of the Director of Global Development for IEU, and the Vice President for Global Development, and working closely with the current Senior Business Development Associate for IEU, the Chief Programs Officer, and the Sr. Vice President for Technical Leadership, will identify and pursue new business development opportunities among government donors, with a particular focus on the international development sectors of democracy, rights and governance (DRG), health, humanitarian, environment, economic empowerment, gender and inclusion, and monitoring, learning and evaluation - and their intersection with the media and information landscape in developing countries. The position is a senior role and may be responsible for representation with partners and donors working in these sectors, as required, overseeing the development of concept notes and proposals, as well as carrying out field assessments and program design work as required. The position is also responsible for strategizing for the refunding of existing programming in these sectors. The Senior Business Development Specialist will track and review donor solicitations and determine strategy for application and design and write proposals. They will contribute as a member of a team to a strategic approach to business development at Internews to ensure the organization raises over $22,000,000 annually from public sector donors in Europe, including the EC, FCDO, the Dutch, Norway, and SIDA, among others.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:

• Working in collaboration with others, represent Internews with donors and partners
• As requested and needed, carry out field assessments in anticipation of upcoming business development opportunities (note, COVID-19 has limited in person field assessments significantly)
• Review and analyze donor solicitations and help determine potential strategy for application in consultation with Internews program staff
• Provide writing guides, outlines for proposals and concept notes within the portfolio
• Working with technical leads, lead/facilitate proposal design processes using Internews tools to support strong program design, including logical frameworks, worksheets and other tools as appropriate.
• Lead proposal design teams in selecting win themes, identifying best practices and making key partnering decisions
• Write sections of, and edit proposals and concept notes following donor guidelines and in line with Internews’ internal processes and standards
• Build partnerships with implementers in Europe and elsewhere, establishing Internews as a project implementer in these sectors.
• Working with the current Sr. Specialist Global Development in Internews Europe, position Internews as a possible sub-grantee in proposal applications; member of relevant consortia.
• Review and analyze Requests for Application/Proposals/NOFOs and help determine potential strategy for application in consultation with Internews program staff. Leading and supervising proposal drafting teams, including review of proposals and concept notes at various stages of development.
• Serve as lead writer and proposal manager for larger and more strategic proposals working with relevant Business Managers, Regional Directors, or Country Directors on strategy and budgeting.
• Develop programming in collaboration with field missions and the Sr. Specialist for Global Development in Europe to secure funding from Framework Agreements and other centrally funded mechanisms that Internews is a part of.
• Build relationships with community stakeholders to advance the mission and fundraising goals of the organization.
• As requested, serve as lead proposal writer, editor and/or proposal manager for areas outside of DRG, including in health, environment and humanitarian.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

• 12+ years of experience in international development, health, media, and/or nonprofit fields or related fields.(Note that up to two years of graduate degree experience and/or a 4 year college degree may be substituted for up to 6 years of work experience.)
• At least 7 +years of solid business development and/or fundraising experience within the non-profit sector; Strong proposal writing experience – including in response to EC, FCDO, SIDA, Dutch, Norway, UN and other European donor solicitations.
• Relevant university degree is required.
• Strong preference for candidates with experience living or working in the field, either through on-site work or via short term technical assistance
• Proven track record of successful business development efforts, including leading / serving as lead proposal writer/manager for multi-million proposals
• Excellent critical thinking, writing, communications skills
• Ability to work with different teams and in different cultures
• Strong interpersonal and organizational skills, with the ability to maintain calm and productive working relationships during stressful proposal processes.
• Ability to manage multiple, ongoing obligations and assignments
• Native level written fluency in English required
• Skilled in MS Office, Teams, and Excel

Preferred:

• Knowledge of the media and information sector within international development preferred
• Advanced degree in a relevant field strongly preferred.
• Prior proposal work with USAID and US State Department (DRL) preferred but not required.
• French, Arabic or Spanish language skills a plus.
• Salesforce experience

Vacancy Timeframe:

Deadline for applications: 01 January 2024

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision for use of computer terminal and reading printed and electronic materials. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, outdoor weather conditions, extreme cold and heat and regularly exposed to the risk of radiation from regular exposure to computer VDTs. Many cities where some of the duties of this job are performed have less than adequate heating and/or electric facilities, lack hot water, heat, and gas. Work hours are moderately flexible, but generally Monday through Friday from 9 am to 6 pm. Flexibility in working schedule is expected during busy US government proposal season of March – September.

Expected office hours are generally Monday through Friday from 09:00am to 5:30pm.

This position will be in London, United Kingdom and therefore a successful applicant must be able to demonstrate their right to work in the UK

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

We’re looking for a new Country Director to provide leadership and direction to the MS Society Northern Ireland.

Director for Northern Ireland
Hours: Full-time (35 hours a week)
Contract: Permanent 
Location: Office-based in Belfast, BT7 with flexibility to work remotely.  
Salary: £61,404 per annum plus excellent benefits  

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.  

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.  

About this job 

You’ll be responsible for taking forward our corporate and functional strategies in Northern Ireland. As a senior leader in the organisation, you’ll be contributing to the leadership, planning and policy formulation of the MS Society across the UK.

You’ll also act as the principal spokesperson for the MS Society in Northern Ireland and the main advisor to the MS Society Northern Ireland National Council.

You’ll play an important role in developing our strategic approach to supporting people affected by MS. Helping us to ensure that our priorities align with the needs and aspirations of the MS community.

We’re looking for the successful candidate to be able to demonstrate that they understand the challenges that people with MS face.

You’ll be enthusiastic and passionate about the work we do and you’ll be focused on delivering positive outcomes for the MS community in Northern Ireland and UK wide.

We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.

Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.

Closing date for applications: 9am on Thursday 4th January 2024

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

More about our employee benefits: 

We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• New family-friendly benefits, including paid leave:
• In the event of miscarriage or still birth 
• To support fertility treatments
• For antenatal appointments for both parents
• Cycle to work scheme 
• Death in service scheme 
• Health cash plans to help offset the cost of health care for you and your family 

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Equal Opportunities

We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer

We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

Safeguarding

We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK

You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Ideally FT but will consider 28 hours per week for the right candidate. Home based role with occasional travel to London.

The primary function of this role is to support the CEO and Head of Member Engagement with all administrative activities that relate to our existing membership and training, including updating our CRM system (ThankQ), dealing with membership correspondence and growth, hosting webinars via Zoom, and helping to plan and deliver our annual conference (May 10th in 2023) in London. The postholder will report to the Head of Member Engagement. The successful candidate will have extensive experience of CRM systems and customer service, and experience of charities and membership processes will be a distinct advantage. The postholder will also support the CEO in managing relationships with key external stakeholders and dealing with governance. 

Main Duties

• Membership and data:

- Initial contact for all membership, training and stakeholder enquiries

- Processing memberships on ThankQ, to include:

- Importing new contacts and updating contact information as required

- Importing new memberships

- Providing our finance function with the information required to invoice new and renewing members

- Ensuring that ILM Members’ information is accurate and up to date

- Working with the Head of Member Engagement to shape and send appropriate induction materials to new members

- To lead on member data accuracy, efficiency and drive forward any improvements

 

• Training and events:

- Helping to create new training events on ThankQ and our website

- Overseeing bookings within ThankQ, creating accurate delegate lists and ensuring that Finance have the information required for invoicing

- Assisting with organising events on Zoom, including sending panellist and delegate links

- Starting and hosting webinars, sharing this responsibility with the Head of Member Engagement (this postholder will not actually be delivering any training)

- Helping to process videos and uploading these to the website, after webinars and training have completed.

- Sending certificates, recordings and slides to all delegates after training courses are completed.

- Assisting with the administration of our main qualifications, the Certificate in Charity Legacy Administration and the Diploma in Charity Legacy Management, and all other training programme administration

- Creating name badges and a final delegate list for the ILM Annual Conference in May 2024 (and each year)

• Governance

- Supporting the CEO in sending out Board Papers and other Board communications

- Assisting with Board meeting minutes as required and setting dates for meetings

- Maintaining our secure archive of Board Papers and other documents

• Finance and debt management

-Working to maximise the ILM income / accounts by taking the lead on the identification and chasing of debtors (course sales, membership, and all other outstanding debts) for 0.5 days per week on average

Please download the JD and person specification for further information.