Grants operations manager jobs in London

IHP is seeking an experienced and proactive Finance & Resources Manager to play a pivotal role in ensuring the financial sustainability, administrative effectiveness and strong governance of our organisation. This is an rewarding opportunity for a finance professional who is passionate about using their skills to play a key role in ensuring the organisation has the financial strength, governance and resources needed to achieve its mission.

Working closely with the Director of Finance & Resources, Senior Leadership Team and Trustees, you will lead the day-to-day financial management of IHP, strengthen governance and management of resources and support effective organisational decision-making. 

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

About the Role

As Finance & Resources Manager, you will be responsible for the effective management of IHP's financial operations, ensuring high standards of financial control, reporting and regulatory compliance.

You will oversee financial processes, budgeting, forecasting and resource management, while providing clear and insightful financial information to support strategic planning and organisational performance.

This role combines hands-on financial management with broader responsibilities for governance and organisational resource management, making it ideal for someone who enjoys variety and working collaboratively across teams.

For further details regarding responsibilities and person specification, please see the job description.

About You

We are looking for an organised, analytical and collaborative individual with strong financial management experience and a commitment to supporting charitable work.

You will have:

• Exceptional attention to detail and commitment to accuracy.
• An analytical, proactive and solution-focused outlook
• A commitment to handling sensitive information with discretion and confidentiality.
• An approachable, supportive and collaborative nature
• A committment to IHP's Christian ethos, values and mission.

Why join IHP?

This is an opportunity to use your skills and expertise to make a genuine difference. You will join a passionate and collaborative team committed to ensuring more people can access the medicines they need, regardless of circumstance.

Our Christian faith inspires our mission and values, and we are committed to demonstrating compassion, integrity and excellence in everything we do. Staff regularly spend time together in prayer and, as such, there is an occupational requirement for the successful candidate to have a personal commitment to the Christian faith.

We value our people and offer a supportive and flexible working environment, alongside a range of benefits including:

• 25 days annual leave plus bank holidays (pro-rated for part-time hours)
• Health and wellbeing support through Unum help@hand
• Life Insurance and Critical Illness Cover 
• Hybrid and flexible working options in a modern office near Chancery Lane Tube Station

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all aspects of our work, including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Applicants must have the legal right to work in the UK.

Join a supportive and inclusive team where your skills are valued, your voice is heard, and you have the space to work independently and develop.

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

The Role

Following an exciting period of growth, CoppaFeel! is looking for a dedicated and enthusiastic Finance Manager to join our expanding team. This is a fantastic opportunity for a solutions focused individual looking to continue their career in charity finance, both Financial Accounting and Management Accounting, and play a key role in supporting the smooth running of our financial operations.

You’ll be working closely with our Head of Finance & Contracts to help manage CoppaFeel!’s day-to-day finances and contribute to a range of essential finance functions. As part of a newly developed finance team, you’ll have the chance to make a real impact as we shape our systems and processes to support our continued growth.

We’re looking for someone with experience of line management within a finance role, ideally within a small team or charity environment. You’ll need to be confident using accounting software (we use Xero), have strong Excel skills, and be comfortable working independently. Most importantly, you’ll be proactive, detail-oriented, and eager to contribute to the success of our mission.

You will sit within the CoppaFeel! Finance Team. This role is a hybrid role with a minimum of 2 days in the office per week.

Duties & Responsibilities

Financial Accounting & Operations

• Oversee cashflow, month-end processes, reconciliations, journals, payroll, VAT, Gift Aid and grant income.

• Manage the day-to-day finance function, including queries and bank payments.

• Maintain effective financial policies, controls and processes to mitigate financial risk and promote best practice.

Management Accounting

• Checking and finalising of budget holder monthly reports and other internal financial reports.

• Finance business partnering delegated budget holders (managers).

• Lead quarterly Forecasting process & support on annual budget setting.

Stakeholder Management

• Support Auditors and provide required financial information.

• Line manage finance officer and assistant.

• Work with external finance agencies to ensure a smooth handover of day-to-day processes.

Procurement & Projects

• Supporting in value for money costings and ROI’s.

• Work with People team to check Freelance contracts.

• Work closely with the Operations Team and others on cross-organisational projects.

• Undertake any other reasonable duties or responsibilities as required by the Charity, in line with the needs of the organisation.

Skills, Knowledge, & Personal Attributes

Essential

• Qualified Accountant or qualified by experience

• Strong relationship building and communication skills and the ability to engage with a range of people within the organisation

• Have good working knowledge of reporting requirements and UK charity regulations experience including SORP

• Have experience driving change and improving processes.

• Experience in managing a Finance team

• Intermediate to advanced excel skills (pivot tables, sumifs, vlookups etc)

• Proactive and able to use own initiative to be solutions focused

• Ability to identify financial risks and maintain effective controls

• Excellent attention to detail and accuracy

• Ability to analyse financial information and provide clear, practical advice

Desirable

• Experience using Xero

• Experience using Power Query

Application information

Applications will close at 9am, Wednesday 16th September however pre-assessment Excel tests will be conducted throughout the application period.

First Interviews will be held week commencing 21st September

CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main benefits, Terms & Conditions

Annual leave entitlement: 22 days, plus office closure at Christmas, a day off on our Founders birthday, and a day off for your birthday.

• Employee Assistance Programme

• Health Cash Plan; cash back on everyday health expenses, as well as a GP advice line and access to PerkBox.

• Access to Self Space training and 1:1 therapy

• Core working hours of 10am to 4pm

• Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies

All annual leave and benefits are pro-rata'd for part time employees.

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We want our recruitment process to be inclusive, accessible and fair for everyone. As a Disability Confident Employer, we actively encourage applications from disabled people and are committed to providing reasonable adjustments throughout the recruitment process. Disabled applicants who meet the minimum essential criteria for the role will normally be offered an interview. In some high-volume recruitment processes, we may limit interviews to candidates whose applications most closely meet the role requirements.

The Net Zero Carbon (NZC) Fundraising Administrator will play a vital role in supporting the effective running of the NZC Fundraising team and excellent delivery of the varied portfolio of grants to parishes and dioceses that the NZC Fundraising team offers - principally supporting the Give to Go Green matched funding grant for parishes, and also providing administration for the Regional Fundraising Officer, Accelerator Fund and Community Energy Pilot grants.
The postholder will be the first point of contact for applicants and grantees, provide excellent administrative support for grant making, and personalised customer service for successful Give to Go Green parishes for their matched fundraising campaigns.

They will also support the wider NZC Fundraising team across events, training and resources. The role will report to the Head of Net Zero Carbon Fundraising and maintain strong lines of communication with the Give to Go Green Project Manager and other Net Zero Carbon Fundraising team members in order to develop, support, and maintain robust administrative and operations processes across all the team's work streams.

This is a fixed-term role until 31 December 2028 and is anticipated to continue beyond this date, subject to funding being secured. Internal interviews will be held on 7th September; the external interview date is TBC.

We are looking for a senior partnerships officer who will ensure our vital work to address the
environmental crisis is well funded, working to secure new partnerships and stewarding existing
funder relationships.

This multifaceted role works across teams to coordinate and deliver Green Alliance’s fundraising
activities and grant management. Collaborating with the organisation’s policy and political
experts, you support the creation of creative and impactful new project proposals that address
environmental problems and support the organisation’s strategy. You will identify funders for this
through prospecting and relationship building and will guide proposals through processes to
secure funds. You will monitor the organisation’s progress against fundraising targets and lead on
management of our funding pipeline.

Stewardship of existing funding relationships is a significant part of this role which means
ensuring we have excellent communication with our funders, making sure they receive high
quality reports on Green Alliance’s impact and supporting the team to see our funders as partners.
You will manage our Business Circle and maintain relationships with its members and support
efforts to recruit new business members into Green Alliance Task Forces.

Excellent communication skills are at the heart of this role, both written and verbal. You will be
confident, efficient, and resourceful; calm under pressure and enjoy building strong relationships
with a variety of senior stakeholders, as well as working independently. Strong skills in relation to
organisation, administration and prioritisation are essential.

You will need to understand, or be willing to learn about, the political and environmental policy
contexts we work in.

Please note that we reserve the right to close this vacancy early and interview suitable candidates as applications are received. You are encouraged to apply as soon as possible.

Benevolent Grants Manager

£30.90 per hour | Hybrid Working | 2 Days per Week in London | Maternity Cover | Immediate Start

Are you an experienced grants professional with a background in grant-making, welfare support or charitable funding?

We are working with a respected charitable foundation to recruit an experienced Benevolent Grants Manager on an interim basis. This is an excellent opportunity to lead a well-established grants programme that provides vital support to individuals facing financial hardship, while contributing to the ongoing development and impact of the service.

The role is responsible for managing a grant-making service, assessing applications, overseeing grant decisions, monitoring outcomes and reporting on impact.

The Role Key responsibilities include:

• Managing the day-to-day delivery of a benevolent grant-making service
• Assessing grant applications and making funding decisions against agreed criteria
• Ensuring applicants receive a responsive, high-quality and supportive service
• Providing guidance on grant-making processes, procedures and best practice
• Identifying trends and insights to support service improvement and future planning
• Producing reports for senior stakeholders, committees and trustees
• Monitoring outcomes and evaluating the impact of the service
• Managing grant budgets and reporting on expenditure
• Maintaining accurate records through grant management systems and CRM platforms
• Managing and supporting a Grants Officer
• Building effective relationships with internal and external stakeholders
• Contributing to the development of grant-making strategy and service improvement initiatives

The role also involves working closely with a range of stakeholders to ensure services remain relevant, accessible and responsive to beneficiary needs.

About You We are interested in hearing from candidates who can demonstrate:

• Significant experience managing a grant-making function within a charity, trust or foundation
• Experience assessing grant applications and making recommendations or funding decisions
• Knowledge of welfare benefits, financial assistance programmes or related support services
• Experience managing staff or supervising team members
• Experience using grant management systems and CRM databases
• Strong experience monitoring budgets and financial reporting
• Excellent analytical and reporting skills
• Strong stakeholder management and communication skills
• Experience producing reports for senior leaders, committees or trustees
• A compassionate, customer-focused and non-judgemental approach
• The ability to manage competing priorities and work effectively in a fast-paced environment

Experience within healthcare, nursing, welfare or charitable grant-making environments would be advantageous.

What's on Offer

• £30.90 per hour
• Hybrid working with 2 days per week in the London office
• Full-time hours
• Immediate start available
• Opportunity to manage an established and impactful grant programme
• Chance to work for a respected charitable organisation making a meaningful difference

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement, embracing the insight and knowledge of 'Experts by Experience' alongside evidence-based approaches. As our Grants, Contracts and Commissioning Lead, you'll grow our income from two connected routes: grants from charitable trusts and foundations, and statutory and commissioned income secured through contracts, tenders and procurement. You'll be expected to at least sustain our current grants and contracts turnover, with real ambition to grow it by a further 10-20%.

This newly created role owns the full grants and contracts cycle — identifying opportunities, managing the pipeline, project-managing complex bids and writing tailored, persuasive applications. You'll be well supported: subject matter experts across the organisation will provide technical content for bids, budgets are prepared alongside finance, and our CEO and directors front the most senior funder relationships.

What you'll be doing

• Delivering a pipeline of high-quality grant and statutory/commissioned bids to meet agreed income targets, prioritising by value, likelihood and strategic fit
• Researching and identifying trust and foundation funding opportunities, and writing compelling, tailored proposals drawing on our impact data and stories
• Developing income from government, health and other commissioning bodies, including preparing and submitting tenders and procurement responses such as ITTs and PQQs
• Monitoring funding trends and emerging opportunities, including the developing commissioning landscape under the statutory gambling levy
• Building and maintaining positive relationships with funders, and developing stewardship plans to maximise engagement and retention
• Project-managing complex, multi-stage bids: planning timelines, coordinating stakeholders and turning colleagues' technical input into funder-ready copy
• Maintaining accurate pipeline and reporting records, and tracking progress against income targets
• Contributing to annual planning, budgeting and our wider income-generation strategy

What we're looking for

We're interested in hearing from candidates who have:

• A proven track record of securing significant and/or multi-year income from trusts, foundations or statutory funders
• Exceptional bid-writing skills: clear, persuasive, carefully edited proposals tailored to different funder audiences
• Experience project-managing complex bids, coordinating stakeholders and gathering technical content through multi-stage application processes
• An understanding of statutory funding and commissioning processes, including tendering and procurement routes such as ITTs and PQQs
• Excellent relationship management with funders or external stakeholders
• Strong numeracy and experience preparing budgets for funders
• Excellent organisational skills, with the ability to manage multiple deadlines and priorities
• Knowledge of the gambling harms, addiction, health or social welfare sectors would be advantageous, as would experience working in a small or growing charity, familiarity with CRM and fundraising databases, and experience contributing to a wider income-generation strategy.

Why join us?

You'll be joining a growing, ambitious charity making a real difference to people's lives. This is a rare chance to shape a brand-new role, own the full grants and contracts cycle from the ground up, and directly grow the income that funds our support for people affected by gambling harm.

Are you interested in playing your part in making a difference to our world? Come and join our team as a Philanthropy Manager - we are hiring here at ClientEarth!

This role offers the chance to join a high‑performing, deeply collaborative Philanthropy Team within ClientEarth’s Development Department, working closely with major donors, trusts, and foundations across multiple countries.

Important dates to note:

• Deadline to submit an initial application: 21 September 2026
• If your profile passes initial screening, you will be asked to submit additional information in the form of three additional questions. 
• The deadline to submit your answers is the 24th of September
• If we do not receive a response to these questions by the deadline we will assume you are no longer interested in the role. 
• Interviews will take place the from the 28th of September

Please also review the "Our Hiring Process" section at the bottom of this advert to learn more about the stages involved for this specific role. 

Key Responsibilities

• Build a resilient donor pipeline and manage prospects and donors through each stage of the pipeline.
• Actively solicit and manage donor relationships across assigned portfolio to achieve global philanthropy income target with a focus on building new income and unrestricted income
• Work with the Global Head of Philanthropy and Lead to implement agreed fundraising strategies across geographies
• Collaborating with the team to implement the Philanthropy strategy as part of the overall Global Fundraising strategy, liaising with leadership, programme leads, communications and finance to ensure ClientEarth maximises potential income from corporate, restricted and unrestricted income streams

See the job description for a full list of duties for this role.

Skills, Knowledge & Expertise

• Fundraising management experience working in major donor fundraising.
• Demonstrable experience of securing five (or higher) figure gifts as well as multi-year commitments including unrestricted income.
• Good knowledge of donor and pipeline management, and financial processes 
• Previous line management experience 

See the job description for a full list of duties for this role.

Job Benefits

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based. See our benefits page for more: Benefits | ClientEarth Careers as well as our flexible working FAQ.
 

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our Equity, Diversity and Inclusion (EDI) at ClientEarth | ClientEarth journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK or Belgium.
 

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

About the role

In this role, you’ll provide administrative support for the Parkinson’s Excellence Network’s flagship Grant schemes, which aim to improve health and care services for people with Parkinson’s across the UK.

You will support the management of the end-to-end processes, from the application stage through to monitoring and evaluation, whilst gathering insights for further development of the schemes, ensuring the voice of people with Parkinson’s is at the heart of the scheme.

What you'll do

• Act as the first point of contact for the Excellence Network Project grants scheme and all the Excellence Network grant schemes, maintaining excellent relations with all stakeholders.

• Support colleagues with the administration of the other Excellence Network grant schemes, including fellowships, educational bursaries, and Pump priming

• Monitor the team’s shared mailboxes and respond in a timely, thoughtful and relevant manner, involving colleagues as appropriate.

• Maintain data management systems and support their development in line with data governance policies.

• Support the coordination of various grants processes including the review process, setting-up relevant panels, invoice handling, monitoring and evaluation of the projects and the schemes.

What you'll bring

• Proven experience in supporting the administration of time-sensitive programmes (preferably grants/research programmes) and operational processes.

• Excellent time management and organisational skills, enabling others to meet challenging deadlines.

• Strong written, verbal, and interpersonal skills, with an ability to work in a team.

• Experience of operating in a modern digital workplace to work collaboratively and productively.

• Understanding of data governance and management.

Please apply by sending us your CV and a detailed cover letter explaining how you meet the criteria in the "What you'll bring" section of the job description on our website.

Interviews for this role will be held on 30 September in our London Office.

The Senior Funding Operations Officer is a key role in the Finance and Funding Operations team, that provides operational and financial support across the organisation. 

The role is responsible for: 

·       Grant and contract management activities, ensuring all grants and contracts are progressed appropriately and systems are kept up to date

·       Liaising with teams, both inside the organisation and externally, to ensure the smooth running of grant processes

•       Managing complex operational administrative issues

•       Assuming joint responsibility with the rest of the Finance and Operations team for: maintaining the accuracy and integrity of the grants management system; preventing fraud; providing cover for absent colleagues when required; and performing any other tasks as may reasonably be required for the team to operate effectively.

Key Responsibilities

Grants management (for Impact on Urban Health, NHS Charities and Special fund grants)
 

·        Managing the process of ensuring ongoing grant requirements (such as reports and milestones) are met, including producing monthly reports of outstanding requirements, supporting Funding Operations Officers with requesting conditions/reports and following up on these requests when not received, and liaising with internal grant managers regarding persistent issues. 
 

·        Managing the post-award workflow for grants, including production of grant documentation and working with grant managers to establish payment and reporting schedules and updating grant management systems. 

·        Carrying out due diligence checks on grant applicants. 

·        Producing and actioning reports to ensure that grant records are accurate and properly reflect the stage each grant has reached, in particular, ensuring grants are closed appropriately and any outstanding funds are written back to enable further grant funding. 

·        Provide assistance to the Funding Operations Officers with queries regarding post-award processes. 

·        Support grant managers with the monitoring of complex grants and portfolios, ensuring compliance with terms and conditions. 

·        Ensuring clear audit trail of approval of awards and conditions to ensure efficient execution of grant agreements and payment of grant instalments. 

·        Reviewing investment papers for Impact on Urban Health projects

·        Processing of all charitable spend ensuring compliance with grant agreements
 

Contract management

·        Carrying out due diligence checks on new contractors. 

·        Maintaining appropriate records in relation to service contracts, including adding and updating contract records on internal systems. 

·        Processing of all charitable spend ensuring compliance with signed contracts

Special purpose fund management

·        Supporting communications with fund holders, including writing and distributing newsletters, and drafting key messages as required. 
 

·        Providing assistance to Funding Operations Officers with complex queries and management of spending commitments and related invoices. 

·        Managing queries from Guy’s and St Thomas’ NHS Foundation Trust Finance staff and fundholders in relation to invoice payments. 

·        Authorisation of Special Purpose Fund expense claims and invoices in absence of Funding Operations Manager. 

 General

·        Providing cover for the Funding Operations Manager, as appropriate. 

·        Deputising for the Funding Operations Manager at Executive Investment Committee meetings to contribute to the Funding Operations perspective on discussions about grant applications, due diligences and awards. 

·        Assist with the development of Salesforce, new or improved processes, and new ways of working through user testing and development of guidance. 

·        Ensure grants and contract records are accurately maintained. 

·        Creating and maintaining reports to support effective management of grants and contracts

·        Provide absence cover for other Funding Operations team members as agreed from time-to-time. 

·        Support induction of new colleagues across the Foundation, and development and dissemination of guidance. 

·        Liaising with Guy’s & St Thomas’ NHS Foundation Trust finance staff to ensure all charitable payments for the Trust are made in an accurate and timely way and provide regular updates and reports regarding payments due and invoices received. 

·        The post holder will be working in a developing environment and will therefore be expected to undertake other appropriate duties as required for the effective operation of the Foundation. 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

·        Self-starter who is adaptable, works with integrity, and exhibits the Foundation’s enterprising, collaborative, inclusive and delivery-minded cultural and behavioural values. 

·        Willing to learn and develop new skills, and help to develop the knowledge and skills of peers. 

·        Committed to the principle of continuous improvement, with careful attention to detail and due process. 

·        Committed to delivering consistent and high-quality customer service to both internal and external stakeholders. 

·        Good interpersonal skills and able to effectively liaise with both internal and external communities. 

·        Confident in communicating well, both in writing and verbally, and exhibits listening and influencing skills. 

·        Problem solving skills, able to use initiative and actively seeks pragmatic solutions. 

·        Good planning and organisational skills, able to work to multiple prioritised tasks, targets and deadlines, with careful attention to detail. 

·        Team player, with an ability to support effective working relationships. 

·        A self-sufficient individual, who enjoys the challenge of working with multiple stakeholders and complex systems. 

Knowledge, experience, and qualifications:

Essential 

·       Familiarity with grant making and grant management processes. 

·       Familiarity with financial concepts around invoicing and grant payments. 

·       Able to communicate effectively with others, both verbally and in writing, especially when explaining process. 

·       Computer literacy. 

·       Experience of grants administration. 

·       Experience in financial reconciliations

·       Regular use of database/CRM systems, finance systems and grants management systems. 

·       Experience using the Microsoft Office suite.
 

Desirable 

·       Familiarity with Salesforce or other grant management systems. 

·       Some familiarity with health/social care/voluntary sector technical language and organisations. 

·       Understanding of contract and supplier management. 

·       Experience working within the charity sector. 

·       Report development and data analysis skills

Benefits

• Contributory Pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

We are looking for a person with an understanding of working with a values-driven team of people, in the charity or not-for-profit sector.

The person appointed will have an appreciation of the aims and values of the Sustain alliance and be excited by supporting our organisation in effective ways of working, whilst freeing up senior leaders and spokespeople to undertake influencing, communication, partnership development and fundraising activities.

The Operations and People Manager will help Sustain function effectively as an organisation and be a great place to work. This is a senior, trusted role working closely with the Chief Executive, Senior Leadership Team (SLT), Senior Management Team (SMT), line managers and Trustees to strengthen our people, operational and governance systems.

The post-holder will lead practical improvements in HR, people processes, line management standards, staff development, onboarding, offboarding, organisational culture and compliance. They will combine sound judgement, strong systems thinking and a people-centred approach, helping Sustain keep processes clear, proportionate and well-managed, while supporting colleagues to focus on effective delivery.

The mission of the Sustain alliance is to catalyse systemic change in the UK’s food and farming system – securing a healthy, fair, and sustainable future for all people, nature and a stable climate. Working in collaboration with our alliance members and others, we run a range of advocacy work, projects and campaigns to achieve permanent changes in policy and practice; and to engage more people, organisations and communities in being food system change-makers.

As with all senior roles at Sustain, the person appointed to this role will work mainly at the Sustain office in London during their probationary period, and thereafter at least half of working hours at our office, whilst benefiting from the flexibility offered to all colleagues. This is part of senior role-modelling of the creativity, support, engagement and well-being benefits that in-person working cultivates between colleagues. This will be managed in coordination with other senior colleagues to enable good in-person coverage and connectivity across the week and across common holiday periods.

Role and responsibilities
•Strengthen Sustain’s people, HR, operational and governance systems so that the charity works effectively, fairly and well.
•Help Sustain be a great place to work, with clear standards, supportive line management, good staff development and a positive, inclusive culture.
•Lead on high standards and practical improvements in recruitment; induction; probation; appraisals; people and HR processes; line management skills, knowledge and tools; staff consultation; and organisational policies and practices.
•Support senior leaders, line managers and Trustees with clear advice, reliable processes, good records and proportionate and effective risk management.
•Develop and maintain systems that are simple, useful and appropriate for Sustain’s size, values, resources and legal responsibilities
 

Tasks and responsibilities:

Organisational operations and systems
•Lead on managing and developing the charity’s operational activities.
•Ensure that senior management actions that support operational effectiveness are managed and carried out in a timely way, via an accessible and accountable process.
•Lead and/or participate in a range of internal groups that support operational effectiveness.
•Support the Chief Executive, Senior Leadership Team (SLT) and other relevant staff with governance matters, including:
oReporting to the Council of Trustees on operational and people matters;
oPerformance of the ‘Company Secretary’ role on behalf of Trustees;
oTrustee recruitment, induction and management of necessary information and processes;
oAppropriate compliance with the Charity Governance Code.
•Working with the Chief Executive and Chair of the Council of Trustees, help prepare and coordinate the agendas and the running of the quarterly board meeting and occasional (at least annual) staff and Trustees strategy day, as well as the Sustain AGM, Annual Report and Trustee elections (annual), as one of the key links in communication with and between Sustain’s Council of Trustees.
•Lead on development and implementation of one or more relevant chapter of Sustain’s Organisation Development Plan (ODP).

•Support the planning and running of events, working with Sustain team leads, partners, venues and contributors.
•Work with the Head of Finance, Head of Digital and Design and external suppliers to help ensure office, IT and operational arrangements are appropriate and support effective working.
 

People, HR and employment processes
•Lead development and implementation of HR processes, practical actions and transactions, using external HR and/or legal advisors for authoritative support and advice where needed.
•Lead on full lifecycle support for Sustain staff including:
oEffective and inclusive recruitment, onboarding and offboarding – implementing Sustain’s commitment to recruitment for diversity – working with SMT, finance and admin leads;
oCreating, grading, reviewing and updating job descriptions, working with line managers and the senior leadership team;
oManaging employment contract variances; funding precarity; end-of-contract and risk-of-redundancy processes, working with senior managers, line managers, affected employees and HR/legal advisors;
oCreating or supporting a range of opportunities for people from diverse backgrounds and identities to get involved.
•Act as first point of contact for HR queries, taking ownership of policies and process, culture and employee relations; informed by HR advice, consultation and annual staff survey, including overseeing an action plan to embed areas of good practice, and to pursue improvements in an accountable way.
•Regular review of job descriptions, grades, progression and staff benefits within Sustain to ensure we remain competitive within the sector.
•Provide or commission sector benchmarking data, analysis and recommendations to inform decision-making, using a methodology agreed with Trustee oversight, on matters such financial and non-financial staff benefits.
•Maintain and improve the Staff Handbook, Recruitment Handbook, and related policies, guidance, advice and other support.

Line management standards, learning and staff development
•Lead the development and implementation of clear, practical standards for line management at Sustain, working with SLT, SMT, the Line Managers Forum and external advisers where appropriate.

•Develop and oversee implementation of key processes such as annual appraisals, annual planning and objective-setting, and a suitable performance management process.
•Help ensure objective-setting, personal development and progression conversations are undertaken routinely, and that these and performance management are handled consistently, fairly and in line with Sustain’s values and legal responsibilities.
•Support line managers to run effective 1-to-1s, probation reviews, appraisals, workload conversations, development conversations, and difficult conversations where needed.
•Ensure suitable and sufficient ongoing learning opportunities and training for the staff team and the Line Managers group, driving the charity’s approach to consistent standards, personal development and career progression.
•Maintain and improve the Line Managers Handbook and related tools, templates and guidance.
Culture, EDI, staff voice and union liaison
•Manage and develop Sustain as a great place to work, with a working culture and practices that support effective delivery, as well as health, wellbeing and personal development.
•Serve as an active member of the Diversity Group, to implement and innovate on equity, diversity, inclusion and anti-racism, and to gather data to measure and report on impact and progress.
•Working with the CEO, provide a route for requests and suggestions from the Health and Wellbeing Group to be properly considered and actioned as appropriate.
•Develop and support ways for staff voices to be heard and influence policies, practices and organisational culture, and for staff to be able to raise ideas and concerns confidently and see actions taken as a result.
•Support structured staff consultation and union liaison processes, helping ensure they are well-organised, transparent, well-documented and conducted in line with Sustain's policies and recognition arrangements.

Governance, compliance and risk management
•Develop and update key resources, contributing to useful reference sets such as the Staff Handbook, Recruitment Handbook and Line Managers Handbook, including overseeing production, maintenance and updating of all policies, procedures and guidance relevant to operations and people.
•Ensure Sustain complies with all employment, health and safety, data protection, charity legislation and statutory guidance including filing at Companies House and maintaining organisational records with the Charity Commission, and managing the risk register and internal policies tracker.

•Ensure adherence to health, safety, diversity and safeguarding procedures in the office, in hybrid working and for events and activities; undertaking comprehensive risk assessments for events and activities; and ensuring appropriate risk mitigation, staff communication and updates to guidance.
Other
•Potential for this role to line-manage one or more member of staff, volunteer, paid intern and/or external consultant, offering 1-to-1 support for objective-setting, work delivery, coaching and pastoral matters.
•Any other reasonable tasks and duties, agreed with the Chief Executive, consistent with the nature and level of the role.

Person specification / What we’re looking for:

Qualifications and requirements
•Significant experience operating at a senior level in a people, HR, operations or an organisation development role, including responsibility for organisational systems and staff management. [E]
•Experience of working in a charity, not-for-profit, campaigning, membership, alliance or other values-led organisation. [D]
•Demonstrable commitment to the operations and people role through a relevant qualification, training or other continuing professional development (CPD). [D]
 

Experience
•Significant experience leading organisational, people or operational improvement and advising senior decision-makers. [E]
•Developing skills and learning plans, and commissioning and/or delivering learning opportunities including training, workshops, facilitation and/or coaching. [E]
•Managing employment contracts to improve employee information and job security, especially where funding is short-term and project-based, with insights into good practice. [D]
•Delivering training and/or guidance to improve people-related functions to be delivered by line managers. [D]
•Working in a unionised organisation. [D]
Skills, abilities and attitudes
•Confidence and experience to take a leadership role on operational and people matters, working with the Chief Executive, Trustees and senior managers. [E]
•Strong problem-solving skills, and negotiation skills and the ability and confidence to provide insightful and constructive proposals and advice. [E]
•Excellent project management skills. [E]
•Aptitude for managing financial information and budgets. [D]
•Ability to communicate clearly and sensitively in writing and verbally, including on complex, confidential or contentious matters. [E]
•Proficiency with computer software and records management. [E]

Knowledge
•Knowledge and experience of end-to-end management of staff team members and their development: recruitment, induction and probation; learning experiences, skills and training; personal and career development; performance management; support for health and wellbeing; and HR processes. [E]
•Sound knowledge of UK HR and employment rules and statutory guidance, and their implementation in good practice. [E]
•Knowledge of IT, online and practical systems for improving processes and efficiency. [D]
 

Attitudes and personal qualities
•Highly organised and self-motivated, with the ability to work flexibly, independently and meet deadlines; whilst having the judgment to know when and who to consult before proceeding. [E]
•High integrity, with a professional, diplomatic, values-led, solutions-focused and collaborative approach to working with individuals and a wider team. [E]
•Commitment and ability to work at our office in East London regularly. [E]
•Demonstrable commitment to equity, diversity, inclusion and racial justice. [E]
•Commitment to the mission and values of Sustain, and an interest in healthy and sustainable food and farming. [D]

Application closing date: Monday 14 September at 5pm (BST)

First stage interviews will take place (via Zoom) on: Wednesday 23 September 2026

Second stage interviews to take place in-person (London office) on: Wednesday 30 September 2026

Early applications are encouraged.

For any queries, please contact our recruitment team.

We are looking for an experienced Regional Opperations Lead, to coordination all aspects of the StreetDoctors operations within the London Region and to ensure our programmes are fit for the future.

We are an award-winning national charity  which trains over 20,000 young people affected by street violence each year in emergency first-aid, through a team of 250 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing their skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.

As the StreetDoctors lead for the region, you will provide leadership in partnership development, volunteer management, the delivery of training and maintaining quality standards.
The key areas of focus include:

• To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations.
• To develop and manage engaged volunteers and youth workers and ensure their expectations are aligned to the organisation's objectives and provide the best volunteering experience possible.
• To deliver training and ensure the quantity and quality of projects meet the required targets and new opportunities are maximised.

At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We would therefore encourage applications from candidates from diverse backgrounds.

The Services and Programmes Coordinator is a new fixed-term role, October 2026 to April 2027, created to support Theatres Trust through a period of organisational transition.

The Coordinator will play a central role in coordinating our grants, planning and advice services, ensuring enquiries, statutory consultations and other outward-facing work are managed efficiently and progress through our systems in a timely and accurate manner.

This is a practical, organised role for someone who enjoys bringing order to busy workflows, using systems effectively, and making sure colleagues and our users receive responsive, high-quality administrative support.

To undertake bookkeeping, monthly management reporting, financial reporting, work with the external auditors during their annual review and assist with the design/implementation of internal controls within the finance department. The exact tasks will vary and flexibility is key, but will include the following:

• Assist the trustee treasurer and region manager by preparing financial documents and other information as required for trustee, finance group, steering group and operations group meetings.
• Assist with the preparation of the annual budget. Undertake a forecast, assist budget holders, interrogate data, report and offer advice on results.
• Prepare timely and accurate quarterly management accounts, complete with analysis both qualitative and quantitative.
• Ensure the financial reporting statements are complete and accurate, reflecting a true and fair picture of the charity’s position, including accruals, prepayments and payroll journals.
• Prepare the year end accounts for review by external auditors and for inclusion into the annual report.
• Work with staff and lead volunteers undertaking large-scale events such as international trips and region events to support their financial record keeping.
• Attend meetings with staff and volunteers online and in person, providing updates on tasks and deadlines as required, and actioning feedback or requests from volunteers after meetings. Meetings involving volunteers may take place outside of regular working hours, for which you will be given Time Off in Lieu (TOIL).
• Build and maintain a good working relationship with external stakeholders, including but not limited to the payroll company, pension provider, investment management company, auditors and banks.
• Work with internal stakeholders to provide support and guidance. Stakeholders comprise trustees, volunteers and staff.
• Monitor the finance email account and respond to queries in a professional and timely manner.
• Review, assess and (where appropriate) process grant applications from members and units in Girlguiding London and South East England.
• Ensure that designated and restricted funds are accurately accounted for.
• Maintain knowledge of current Girlguiding policies, resources and initiatives, and communicate in line with Girlguiding branding and tone of voice guidelines.
• Maintain a high level of confidentiality, storing and handling data and images in line with GDPR regulations, as well as Girlguiding and Girlguiding London and South East England data protection policies.
• Take initiative and work efficiently on your own and as part of the team to ensure that Girlguiding London and South East England's strategic priorities and relevant areas of the business plan are delivered on time.
•  IT skills – you will need to apply your up-to-date knowledge and experience of using Quickbooks, Microsoft Excel, Word, Outlook and Teams. As part of this role, you are also likely to need to use Zoom, PowerPoint, SharePoint, Soldo, and the Girlguiding CRM database.
• The role may also require you to identify grant opportunities and/or alternative income streams.
• Carry out other duties not detailed above, as directed by the region manager.

Help build the operational backbone of a multi-award winning charity that's ready to grow further, with a clear path to becoming our COO.

For seven years, one exceptional leader has held impact, organisational development and much of YUAF's operations, building the processes, funder relationships and team support that became part of the spine of how we grew. As they move on, we're not just replacing them. We're rethinking and widening the role.

This post exists to hold the organisation steady and take operational responsibility off the Chief Executive's plate, freeing her to focus on strategy, key donors and the funding pipeline.

What you'll hold

You'll report to the Chief Executive and sit on the Senior Management Team, owning income generation, impact and evidence, business planning, governance, performance management and the systems underneath them all. You'll line-manage four people: the Pathways Lead, Marketing Lead, Project Manager and Futures Lead.

Where the role is going

From month seven, this role is intended to move to full time with deeper ownership of income and strategy. As YUAF grows, and subject to income generation, we want this post to develop into our Chief Operating Officer role. We'd rather appoint someone who outgrows this description than someone who fits it exactly.

How you'll start

The first six months are a settling period at 30 hours per week. You'll learn how the organisation actually works, get embedded in the culture, and understand the programmes by spending real time with young people and the people who deliver them.

You'll build relationships across the team, with funders and with partners, and by month three, we want people to naturally come to you as a trusted point of contact.

We also want you to look at YUAF with fresh eyes. Where are the gaps? What's held together by one person's memory alone? Where does delivery quality drop, and why? What would make life easier for the staff doing the hardest work? Bring us both the diagnosis and the solutions.

The timing is on your side: November to February is our quietest season, when the Studio Bus is largely off the road. Delivery picks up again in March 2027, so the role builds in stages rather than coming to you all at once.

How to apply

In addition to providing your CV and cover letter, it is a requirement of the application process that you complete our Head of Operations Questionnaire. A link for this can be found on the attached job description. 

Note

We recognise that AI is a useful tool, however, we will be assessing applications, cover letters and running through AI to ensure that it was written by yourself as part of our shortlisting process. So please take the time to write your own application, this is a serious role that requires critical and independent thinking.