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FareShare South West, Multiple Locations (On-site)
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Page 3 of 11
Bristol, Bristol City (On-site)
Plymouth, Plymouth
£26,500 per year
Full-time
Permanent
Job description

This exciting role links our 350+ community organisations that receive food from us — known as our Community Food Members (CFMs) — with our thriving and fast-paced food operation. As the Food & Membership Operations Coordinator, you will work across the charity with the Food, Membership and Warehouse Teams, as well as our large and diverse volunteer community, to ensure CFM organisations receive a smooth, reliable and high-quality service each week.


The purpose of this role is to strengthen the connection between food supply, warehouse capacity and member demand. Acting as a key cross-functional coordinator, you will help ensure that surplus food flows efficiently into the organisation and out to the communities who need it. You will support both food-sourcing and membership functions, helping resolve issues quickly, improving communication, maintaining accurate data, and ensuring operational plans are aligned across teams.


Reporting to the Food Manager, with a dotted line to the Membership Manager, this role is central to improving collaboration across the organisation and ensuring FareShare South West delivers a safe, efficient and impactful service to frontline community organisations across the region.


1) Cross-Functional Coordination

  • Support daily and weekly communication between Food, Membership and Operations regarding supply and membership demand.
  • Maintain awareness of the food pipeline, providing timely updates on incoming supply, changes, restraints, gluts or shortages.
  • Assist the Food Manager and Membership Managers with aligning food allocation planning to member needs, operational realities and transport schedules.
  • Help coordinate solutions to operational challenges (e.g., quality issues, storage constraints, cancellations, short-dated stock).

2) Food Sourcing Support

  • Support the Food Manager with local food sourcing activity, particularly in administration, supplier updates and basic relationship maintenance.
  • Be a point of contact for day-to-day supplier communication, ensuring timely responses and accurate information flow.
  • Help maintain accurate sourcing records and documentation, including volumes, quality notes and engagement history.
  • Support awareness-raising activities about FSSW’s surplus redistribution capability (e.g., events, promotional updates).
  • Assist with capturing local supply opportunities and best practice shared through the FareShare Network and escalating them to the Food Manager.
  • Help coordinate truck logistics schedules in partnership with Operations ensuring incoming food is aligned with capacity.
  • Assist with food safety and compliance tasks related to local sourcing (e.g., documentation updates, supplier follow-up, recall administration) under direction from the Food Manager.

3) Member Support & Service Delivery

  • Support member onboarding, offboarding, account updates, queries, complaints and general membership administration.
  • Lead on resolving daily member-facing issues, including food quality concerns and product recalls, escalating where appropriate.
  • Support food allocation writing, ensuring allocations reflect supply, need and warehouse capacity.
  • Maintain accurate and up-to-date member information, including delivery instructions, profiles and seasonal variations.
  • Support membership-related campaigns, events and targeted projects (e.g., HAF, bolt-on models, piloted services).
  • Communicate supply changes, special offers and gluts/shortages clearly to members in coordination with relevant teams.

4) Data, CRM & Reporting

  • Maintain accurate member records in Salesforce and ensure data integrity across systems.
  • Support reporting for funders, SLT and internal operational updates, including supply, allocations, member engagement and service metrics.
  • Track and summarise recurring issues (e.g., cancellations, quality problems, demand spikes) to support decision-making.
  • Contribute to KPI monitoring across both Membership and Food functions.

5) Compliance, Food Safety & Member Standards

  • Operate in accordance with the FareShare Food Safety Manual and maintain required training.
  • Support documentation for community food member (CFM) compliance, including kitchen checks, food safety standards and follow-up actions.
  • Conduct in-person compliance visits with member organisations as required.
  • Provide administrative support for product recalls, safety notices and compliance-related communication.

Person Specification
Essential Criteria

  • Experience or knowledge working in an operational, coordination or customer/member support role.
  • Strong organisational and problem-solving skills, with the ability to prioritise effectively in a fast-paced environment.
  • Confidence working with data and digital systems.
  • Excellent communication and relationship-building skills, able to coordinate across teams and externally.

Desirable

  • Experience in food sourcing, logistics, warehousing or surplus food redistribution, or an understanding of how food supply chains operate.
  • Knowledge of food safety, warehouse processes or compliance requirements, or a willingness to develop this expertise.
  • Experience using Salesforce, or similar CRM systems, with confidence managing data integrity and reporting.
  • Experience working in a charity, community food environment or membership-based service.
  • Ability to build strong working relationships across internal teams and with external partners, suppliers or community groups.
  • Comfortable representing an organisation externally.
  • Experience supporting projects or campaigns, including administration, coordination and communication tasks.
  • Attention to detail in compliance-related work.
Application resources
Organisation
FareShare South West View profile Organisation type Registered Charity Company size 21 - 50

Our mission is a future where no food is wasted, and all people can thrive.

FareShare South West logo Play
FareshareFeb2023-22.jpgFareshareJan2023-30.jpgFareshareJan2023-66.jpgFarechance - March 2024-58.jpg
Posted on: 18 February 2026
Closing date: 03 March 2026 at 17:00
Tags: Communications, CRM, Delivery, Health and Safety, Internal communication

The client requests no contact from agencies or media sales.