Head of business development development policy and practice jobs

Role Context

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester.

We currently work in four Greater Manchester authorities, Manchester, Rochdale, Salford and Stockport.

Role Purpose

The role of the Outreach & Development Worker is to ensure carers of all ages and backgrounds are aware of their rights and know how to receive support from Gaddum and other services they need at the right time for them.

The job holder will provide outreach & support sessions, deliver groups and events for carers and other relevant partners across Salford. Creating exciting new opportunities for carers through networking and building partnerships.

The role will focus on the outreach provision, being based in different locations across Salford including hospitals, community venues, mental health settings and others accessed by people with caring responsibilities. The role will include supporting the continued development of the service, assisting with the creation of resources and training. The role will also support our involvement offer; ensuring carers are at the forefront of service change and service delivery.

Main Duties and Responsibilities

· Facilitate carers drop-ins in venues across Salford, including but not limited to hospital sites (both on wards and public areas), community venues (such as Gateways) and high footfall locations.

· Provide one-off, solution-focussed appointments to address the immediate needs of carers identified in the community or at the point of referral.

· Create networking opportunities throughout all wards of Salford to publicise the service and build/ maintain relevant partnerships.

· Complete Statutory Carers Assessments.

· To be able to travel to various locations in Salford, at times multiple locations per day – often carrying service promotional materials. Salford is a large city covering 37 sq. miles.

· Create and run exciting events and support groups for carers, organisations and stakeholders to attend.

· Create and deliver service presentations aimed at carers, to communicate the support and opportunities available from the service.

· Create and deliver service presentations aimed at community groups, educational bodies and organisations to raise awareness of how to identify and support carers, and to increase the visibility of the service.

· Develop ways to identify carers across Salford and let them know about support available to them and their needs.

· Invite Carers to be involved with the service and help us to coproduce/ codesign our service offer.

· Get to know Salford’s diverse communities and organisations, providing culturally appropriate information and support.

· Promote Carers Rights to carers, Salford’s communities and relevant organisations.

· Maintain a clear record of work completed by note taking and recording on our recording system.

· To meet regularly with line manager for supervision.

All staff are expected to work within all Gaddum policies and procedures. This role is subject to an Enhanced DBS check.

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

· Committed - focused on making a difference to people’s lives.

The role:

A great opportunity for you to lead a small, impactful team and make a real difference to people’s lives by:

· leading SCIE’s transformation in co-production, embedding sector-leading practice and strengthening governance across the organisation

· leading the implementation of SCIE’s Three-Horizon Roadmap for co-production, creating sustainable change and positioning SCIE as a sector leader in co-production practices

· managing and motivating a high-performing enablement team, providing expert guidance and support across all directorates.

· generating and sustaining income for co-production improvement activity, developing new products and partnerships

· embedding inclusive, co-production across all SCIE programmes, ensuring diverse voices are heard and valued

· building staff confidence and capability through training, resources, and practical tools.

What we are looking for:

· proven leader in co-production, with experience in social care or related sectors

· skilled in organisational change, income generation, and programme management

· exceptional communicator and relationship builder, able to work collaboratively with a wide range of stakeholders

· in-depth knowledge of co-production principles and practice and health and social care systems

· committed to inclusive, trauma-aware practice and continuous improvement.

What we offer in return:

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE 

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

Are you ready to lead and shape the future of Dogs Trust’s estates and facilities?
We’re looking for a Head of Estates, Facilities and Safety to oversee our commercial property portfolio, including our London office. You’ll manage a dedicated team, tackle operational challenges, control costs, and ensure our properties continue to support the charity’s mission to improve the lives of dogs.

What does this role do?
As Head of Estates, Facilities and Safety, you will:

• develop and deliver a long-term commercial property strategy, working with colleagues responsible for centres and shops.
• lead health, safety, and risk management across all properties and embed risks into business continuity planning.
• oversee leases, contracts, and agreements to maximise value, minimise risk, and ensure compliance.
• manage budgets, identify cost-saving opportunities, and ensure properties support financial sustainability.
• oversee facilities management, maintenance, and development projects, including the London office.
• support sustainability initiatives to reduce environmental impact and achieve net-zero targets.

First stage interviews for this role are provisionally scheduled for week commencing 8thDecember 2025 and will take place on Teams. Second stage interviews are provisionally scheduled for 18th December 2025 at our London office.

Could this be you?
To be successful in this role, you'll need senior-level experience in property and facilities management, ideally with a RICS Certificate. You'll have strong commercial and financial acumen, be an effective communicator, and able to make strategic decisions under pressure. You'll understand building regulations, health and safety, compliance, and sustainability, and have proven leadership in developing high-performing teams across multiple sites.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

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Brief role description 

You will be supported by the Head of Corporate Development and Partnerships to be creative in how they grow and uplift new income generation across corporate partnerships. You will have an entrepreneurial approach to your work to identify and attract new organisations whilst maintaining excellent relationships with our established partners, focusing on stewardship, renewals and smart uplifts.

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Interested? Want to know more about the Charity? Check out our website

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Eager to know more about the role? Have a look at the Job Description attached

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What’s in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by Tuesday, 16 December 2025.

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Got questions about the role? Get in touch with the People Team 

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​

If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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Head of Fundraising
£45,000 - £50,000 per annum, plus 8% pension contribution
35 hours per week
Permanent role
Hybrid working – homebased working for the majority of time with a need to attend head office in Godalming on occasions, plus a requirement to travel for events

What You’ll Do:
As our Head of Fundraising, you will play a vital role to help deliver the League’s vision of a kinder society where animals are no longer persecuted in the name of ‘sport’. Your responsibilities will include:

• Driving the development and delivery of the charity’s individual giving programme and all related activities, projects and materials (both offline and digital)
• Maintaining and growing income, ensuring income targets are met while expenditure runs within budget
• Managing and co-ordinating planning and reporting across the Fundraising department
• Ensuring excellent service is delivered to supporters

Who You Are:
We need a strategic-thinking and inspirational leader with a passion for animal welfare, who possesses:

• Significant experience in a fundraising or marketing role within a comparable organisation
• Experience of developing and managing income generating campaigns
• Proven experience of leading teams
• Proven experience of CRM systems, HMRC and gift aid regulations
• Excellent project management skills  

Why Join Us: 
We understand the importance of a healthy work-life balance, enjoy flexible working arrangements, including options for compressed hours and remote work from day one. With 28 days of annual leave, plus public holidays, and a generous employer contribution of eight percent towards your pension scheme, we prioritise your well-being. Additionally, our benefits package includes discounts on shopping, electronics, hospitality and leisure. Find out more about working at the League.

The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply.

We believe that together we can end animal cruelty in the name of sport. Join us in our purposeful mission to redefine what is acceptable and inspire positive change in animal welfare legislation. 

Ready to make a real difference? Don't wait - apply now! We're looking to fill this position quickly and will be reviewing applications on a rolling basis. To apply, please submit your CV along with a covering letter.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

This is an exciting and pivotal leadership role at the heart of Kinship’s digital transformation. You’ll lead a talented and ambitious team to deliver innovative digital products, accessible content, and outstanding user experiences that support kinship carers and strengthen our organisational impact.

Kinship is growing rapidly. We are expanding our reach and digital capabilities, and our digital platforms are central to this change. In 2024, we launched a new website that brings together all our content and services under one roof, and introduced a new Kinship Compass postcode search feature. This is a national tool that helps kinship carers find and navigate local and national support, like their kinship local offer, local peer support groups and training. 

Alongside this, we have been developing a new AI-powered tool to help kinship carers get the information they need quickly and accurately, 24/7. This role will lead the evolution of these digital products, ensuring they are safe, ethical, data-driven and continuously improved to meet the needs of kinship carers.

You’ll play a key role in the Department for Education funded national Training and Support Service, helping kinship carers easily access and book high-quality training. You’ll also oversee the content design in collaboration with internal and external subject experts and kinship carers themselves.

This is a role for a digital leader who is both strategic and hands-on. You should be able to balance innovation with delivery, and big-picture thinking with strong governance. You’ll champion inclusive, accessible and co-produced design, helping Kinship use digital to deliver more impact, insight and empowerment for kinship families.

Key responsibilities include:

• Provide digital leadership across the organisation, increasing capability, confidence and collaboration. 

• Continue to develop and deliver Kinship’s digital strategy and product roadmap, covering the website, Kinship Compass, Kinship Minds, AI tool and other digital tools (excluding marketing and social media). 

• Ensure our content design approach is consistently applied — using evidence, data and co-production to create content that is: 

  • informed by user need 

  • written in plain English and inclusive language 

  • trauma-informed and strengths-based 

  • tested, iterated and continuously improved 

• Collaborate across teams to ensure digital products support fundraising, campaigning, research and service delivery where appropriate. 

• Build relationships with sector peers, tech partners and funders to share best practice and explore innovation. 

• Embed co-production with kinship carers in all digital design and development, including Kinship Minds content and UX design. 

• Ensure induction, documentation and systems support efficient and sustainable working. 

Essential knowledge, abilities, skills and experience includes:

• Significant senior digital leadership experience covering strategy, delivery, KPIs, budgeting and reporting. 
• Successful track record leading mid–large scale website and digital development projects. 
• Credible technical expertise for a senior role, including SEO, analytics and optimisation. 
• Excellent project management experience and commitment to taking accountability for tools like Asana and Notion. 
• Positive, solutions-focused mindset with a commitment to innovation and improvement. 
• Substantial experience leading dispersed teams, including wellbeing, performance and professional development 
• Experience designing and delivering digital services for families in crisis or underserved communities. 
• A real commitment to equity, diversity and inclusion within your role. 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

How to apply

Respond on CharityJobs to these 5 questions:

1. Digital leadership and strategy: Describe a time when you developed and implemented a digital strategy that transformed user experience or service delivery. 

2. Product development and continuous improvement: Tell us about a digital product or platform you’ve led from concept to launch. 

3. Inclusive and co-produced design: How have you embedded inclusion, accessibility, and co-production into digital design or content development? 

4. Leading teams through growth and change: Describe how you’ve built and led a high-performing digital team through a period of change or rapid growth. 

5. Using data and insight to drive improvement: Give an example of how you’ve used digital analytics, SEO, or user data to inform decision-making and improve a service or platform. 

Kinship reserves the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications so please apply early! 

Please use examples to demonstrate your experience. 

The Royal College of Radiologists (RCR) is offering an exciting opportunity for an experienced governance leader to make a real impact.

As our Head of Governance, you’ll shape how governance operates across the organisation, lead a talented team, and support strategic decisions that affect thousands of professionals.

This pivotal role places you at the heart of a prestigious College, working closely with the President, CEO, and senior officers to ensure we meet the highest standards of governance and compliance. You’ll combine strategic insight with strong communication and people skills, acting as the vital link between staff and elected doctors.

What you’ll do:

• Lead governance strategy: Ensure our governance structure meets constitutional requirements and best practice standards.
• Drive compliance: Oversee GDPR and data protection, ensuring robust processes and training across the College.
• Manage elections & policies: Run Officer and committee elections, develop governance frameworks, and maintain accurate records.
• Lead a high-performing team: Inspire and develop a motivated Governance team delivering exceptional service.
• Collaborate widely: Work across departments on projects with governance and GDPR elements, and contribute to college-wide management discussions.

What you’ll need: 

• Significant experience in governance within a membership or not-for-profit setting.
• Expertise in data protection law and practice.
• Proven ability to advise senior stakeholders and influence strategic decisions.
• Strong leadership skills with experience managing high-performing teams.
• Exceptional attention to detail, clear communication, and adaptability.

If you’d like to be part of an organisation that shapes the future of healthcare, working in a collaborative, professional environment where your expertise truly matters then please find out more about the Head of Governance role and the RCR from the candidate pack.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Are you a Product Development Manager looking to make a significant and critical impact?

The Royal College of Radiologists are looking for a Learning Programmes Development Manager to lead the design, development, Go To Market planning and launch of new short courses. In this role you’ll drive horizon scanning and ideation, lead cross-functional teams, and shape our portfolio to meet both educational and commercial goals.

RCR Learning supports the professional development of clinical radiologists and oncologists throughout their careers. We design and deliver  innovative learning programmes that respond to the real challenges of clinical practice. Our portfolio includes in-person, live online and blended courses alongside lecture series and conferences and we’re ambitious to grow.
In this is strategic, hands-on role you’ll shape our portfolio, drive innovation, and deliver high-impact education that improves patient care.

What you’ll do: 

• Own and manage the new product development (NPD) process for live and blended learning programmes. 
• Lead the end-to-end design, development and pilot delivery of CPD courses and other learning programmes.
• Lead go to market (GTM) planning and execution for new and re-launched learning programmes to achieve RCR Learning’s commercial targets.
• Plan, undertake and synthesise market research and user testing activities to ensure new products are innovative, meet market demand and are financially viable.
• Lead reviews and redevelopment of existing short courses, ensuring products evolve to meet learners’ needs and market changes.

What you’ll need: 

• Proven success in developing programmes which blend educational rigour with industry/market relevance.
• Strong experience in learning design, product development and GTM planning.
• Commercial acumen and a user-focused mindset.
• Excellent communication and stakeholder management skills.
• Ability to lead and inspire cross-functional teams.

You’ll be part of a passionate, collaborative team committed to improving patient care through education. We offer a supportive environment, opportunities for professional growth, and the chance to make a real impact in the medical education space.

If you bring experience in product development, learning design for mid-career professionals and a commercial outlook, we’d love to hear from you.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We are looking for an inspiring leader to drive the Wilder Communities programme at Sussex Wildlife Trust. This is a strategic role delivering an ambitious engagement offer that connects people with nature and supports our long-term vision.

This is a National Role, Home Based/Hybrid. Travel will be required across England. 

Full time, permanent (part time/condensed hours would be considered). 

This newly created role will lead on exploring new markets, creating strategic connections and identifying opportunities – working to increase the reach of Phoenix Futures. You will champion innovation and demonstrate the measurable impact of our services on people’s lives.

Phoenix Futures and The Role

The Phoenix Futures Group has more than 50 years’ experience delivering pioneering psychosocial treatment services. We believe in being the best, which means constantly learning, innovating, and collaborating with partners who share our vision.

As Head of Strategy and Partnerships, you will be a visible leader across health and social care settings, building influential networks and unlocking new opportunities. This senior leadership role will work cross-functionally to expand our reach across the UK, ensuring our services reach more people who need them.

You will design and deliver strategic growth plans, working closely with operational experts to identify emerging needs, secure new funding streams, and adapt our solutions to new contexts. Your success will be measured by increased reach, new partnerships, and sustainable growth.

About You

Reporting directly to the Director of Strategic Initiatives, you will:

• Be a growth-focused leader with a proven track record of opening new markets and driving expansion.
• Have experience in strategic implementation and scaling services across the UK.
• Demonstrate extensive experience in building networks and creating collaborative partnerships within health and social care.
• Understand psychosocial treatment models and how they can be adapted to diverse needs and settings.
• Be skilled at interpreting research and data to communicate impact and value in compelling ways.

A detailed job description (role profile) and person specification can be found attached.

Benefits

• A salary of £56,500 + 8.5% PRP
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation 
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) 
• Benefits including season ticket loan, pension scheme and life assurance 
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities 
• Continuous training and career development via PXL our dedicated learning management system  
• Access to a 24/7 Employee Assistance programme including telephone and online access 
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better. 
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team. 

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity. 

We are now recruiting for a Head of Building & Facilities to join our team! In this crucial role, you will have overall responsibility for the management and maintenance of the building and ensuring the appropriate provision of facilities at JW3, including services and equipment. You will also lead on the management of contracts with outsourced suppliers, including those responsible for building maintenance, IT and telephones, security, and cleaning. This role reports into and will collaborate closely with the Director of Finance & Operations. 

As a key part of our management team, you will directly contribute to our mission of creating open and welcoming Jewish spaces that bring different people together, strengthen identities, and build community through arts, culture, education, and social action.

Some of the core duties include:

• Ensure the building – both externally and internally – is maintained and serviced to a high standard in accordance with agreed budgets
• Oversee and regularly review the work conducted by contractors providing specific services to JW3
• Consult with specialist professional contractors to oversee the development and implementation of longer term (5-10 year) plans for building lifecycle replacements and improvements, including energy efficiency and environmental matters
• Take responsibility for the building’s health and safety policy, its implementation, monitoring and reporting
• Ensure the building remains compliant with relevant legislation, regulation and licences for buildings and health & safety at all times

Full details of the role and person specification are outlined in the job description. 

Purpose of the job

 The Head of Programmes will lead the strategic planning, delivery, and quality assurance of our youth development programmes. The role is responsible for ensuring high-quality programme implementation, managing key stakeholder relationships, overseeing budgets and resources, and ensuring safeguarding and compliance standards are met.

Key responsibilities

• Programme Delivery, Management & Quality Assurance

• Stakeholder Management

• Planning, Budget and Resource Management

• Monitoring, Evaluation & Reporting

• Leadership and Management

• Safeguarding, Inclusion and Wellbeing

Experience we're after

•  Significant experience in programme management within the youth, education, employability, or mental health sectors.

• ·Strong leadership skills with experience in managing teams and delivery partners.

• Excellent stakeholder engagement and relationship management skills.

• Proven experience in budgeting, resource management, and financial oversight.

• Strong understanding of safeguarding and risk management in youth programmes.

• Ability to use data and evaluation to drive programme improvement.

• Excellent communication and report-writing skills.

• Excellent strategic and operational planning skills with the ability to successfully manage a diverse and complex programme portfolio.

• Excellent leadership and team management skills, with experience developing staff and effectively managing performance.

• Knowledge of safeguarding principles and practice.

Why work at UK Youth?

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We have influence as a sector-supporting infrastructure body, a direct delivery partner and a campaigner for social change. As outlined in our 2025 #unlockingyouthwork strategy, we believe youth work is a catalyst for change that young people need now more than ever. We play a unique role in addressing; the lack of investment into the youth sector, the lack of cross-sector understanding of how youth work makes a difference and the limited opportunities to embed effective solutions.

We are building a movement of change; galvanising likeminded individuals, organisations, government, and businesses from all sectors, to work together and deliver system change for all young people. Together we will create a society that understands, champions, and delivers effective youth work for all.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Monday 8th December 2025 at 10:00am

Provisional Interview Dates: W/C 15th December 2025

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

This is a senior leadership role accountable for award winning high performing shops that deliver + £3.5m in sales in the context of an ambitious and developing trading strategy.  The post holder is directly accountable for sustaining and building this performance leading a team of staff and volunteers and in working as part of the central trading and wider hospice teams.  The role combines sales and profit targets, creativity, accountability, empathic people skills and a passion for trading. Our retail business is a key driver for organisational success. The Hospice of St Francis Charity provides essential free care across West Hertfordshire and South Buckinghamshire.  More than 80% of the income we spend comes from trading and fundraising. Our retail performance (sales and profit) benchmarks at the very top of the sector with award winning and innovative retail formats supported by a strong volunteer base and shop team delivering outstanding customer service. 

Main duties and responsibilities:

· Line management and mentoring 5 direct line reports and oversight accountability for a team of 33 whole time equivalent employees (53 people) and 500 volunteers

· Maintain and improve our performance at the top of the charity retail sector nationally

· Hold oversight of leases and ensure effective lease management

· Accountability for delivering more than £3.5m in annual sales, with levels of engagement, profit and performance that deliver the strategic aims of the Charity

· Accountability for retail Gift Aid income and HMRC compliance assuring at least £300k annually from retail claims

· Project manage the process of new shop openings as required

· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance

· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture

· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice

· Contribute to the design, development and implementation of the trading road map, annual budget and profit projections, annually and over 3- 5-year timescales to match the strategic development timelines of the Charity

· Maximise the potential of Electronic Point of Sale to drive performance and provide regular KPI reports internally at all levels, motivating the shop teams, in accountability to the Trading Board and our committees, Board and AGM

· Maintain an up to date understanding of high street trends and charity retail trends and ensure our merchandising, product development, social media and retail innovation maintains our competitive edge

· Assure windows and shop floors meet the highest standards of engagement and stand out on the high street embedding the ‘owned brand’ and social impact

· Accountable for ensuring a programme of community engagement and events where our shops are community hubs

· Leading projects including lead responsibilities in the set up and opening of new shops

· Implementation of goal setting, career development reviews and routine and regular supervision and team meetings to build an inspiring successful team culture and empower individual performance

· Use a range of digital systems effectively in the management of the business and in communication, including social media, on-line analysis of reach and click rates

· Represent the Trading Directorate at Health and Safety Committee, attend the Trading Board, as required Income generation committee and deputise for the Director at Executive Meetings, deputising for the Director of Sustainable Trading as required

· Embeds equality, diversity and inclusion across trading processes and practices

· Represent the organisation as ambassador and contribute to maintaining the wider public presence of the Charity.

Key Accountabilities, Responsibilities & Tasks

Departmental & Role Specifics 

· Set objectives that are realistic and encourage outstanding performance, in a supportive team culture with effective individual supervision, support and training to ensure our performance continues to benchmark nationally at the top of the charity retail sector.

· The senior responsible manager in Trading, holding overall accountability for all aspects of our charity retail operation

· As an ambassador for the organisation maintaining excellent relationships with all suppliers and partners

· Lead a team of 33 whole time equivalent employees (51 people) and 500 volunteers to deliver at least £3.5m in sales and at least £300k in gift aid annually

· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture

· Lead, manage and coach a culture of openness to engage the diversity of the community as customers, donors, staff and volunteers

· Detailed understanding and analysis of data from a range of sources in order to collate and provide timely effective verbal and written reports, to agreed schedules, reporting on and managing performance, risk, variance, effectiveness, trends and the cut through impact of innovation

· Collaborate internally and with external partners to maintain a range of projects with local colleges teaching and training in fashion, design and social media, including joint events and succession pipelines with apprenticeships, DoE volunteer placements and internships

· Hold oversight of leases and ensure effective lease management

· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance

· Project manage the process of new shop openings as required

· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice

We are looking for a new Head of Influencing to lead Switchback’s work driving change across the justice system, with the voice of young prison leavers at its heart.

This is an exciting opportunity to join the leadership team of an organisation delivering sector-leading impact. You will be growing Switchback’s work to tackle social and racial injustice through creative policy influencing and media campaigns based on insights from our frontline delivery, as well as overseeing our work co-producing research and policy solutions with our Experts by Experience Board and partners across the sector.

We are looking for someone to build on our fantastic progress shifting policy and perceptions – such as our most recent work influencing government policy on recall with insights from our participatory action research and through convening a third sector Recall Reform Coalition to build momentum and a compelling evidence-based case for change.

As Head of Influencing you will work closely with the CEO and your small but mighty Influencing team to campaign for a more human, more effective approach to resettlement. You will harness the powerful insights of Switchback Trainees, alongside the rich evidence from our delivery programme, and grow our collaborative influencing partnerships, including our ambitions to build a national participatory research programme building the business case for a national resettlement framework.

We are looking for a highly creative and collaborative individual with a strong strategic mindset and ability to see the bigger picture, helping Switchback punch even further above our weight. You will bring engaging communication skills and a strong track record of securing policy change through targeted policy work and public campaigning with lived experience at its heart.

You will see the value in shifting wider narratives about young people from poor or ethnic minority backgrounds and understand how to influence decision-makers. Above all, you will be driven to do this by centering the powerful voice and experience of the young men we support and working in collaboration with others across the sector to achieve our aims.