Head of IT Operations and Support
London, EC2
£40,574 - £47,336 per annum

Are you a highly motivated, friendly and enthusiastic person with a genuine interest in computers and people?

We are looking for a Head of IT Operations & Support who can work collaboratively with colleagues across teams to plan our IT support needs so they are aligned with our business requirements and delivered within budget. The scope of the role will include acquiring resources and co-ordinating the efforts of team members and third-party contractors or consultants to deliver planned day-to-day support and development projects.

Based in London and reporting to the Deputy Director of IT, you will be expected to be highly proficient in IT service management techniques and have a strong technical background.

You will have a high level of communication skills and be able to adapt your approach to deal with multiple contractors, internal stakeholders and third party organisations, demonstrating a calm but assertive disposition under pressure.

Attention to detail and previous experience of providing end-to-end support solutions in complex environments and managing multiple priorities is essential.

To apply for this role, you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description prior to starting your application (this can be found at the start of the application process).

Currently, the application process works best on desktop / laptop devices.

The closing date for applications is on Wednesday 4th March at 23:59.

We expect interviews to be held in London on Tuesday 17th March 2020.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.

We strive to provide an accessible recruitment process. If a disability or long-term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. Additional information about the support we offer is on our jobs page.

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.

We are also committed to promoting work-life balance amongst our staff.

To apply for the role of Head of IT Operations and Support, please apply via the button shown. 

This job is being posted by Webrecruit on behalf of National Deaf Children's Society. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Head of IT, Head of Technical Support, Head of IT Support, IT Operations Manager, Senior IT Support Manager, or Senior IT Engineer. 

A small professional membership body based in central London is seeking a Head of Technology & Data for a full-time, permanent role as part of an organisational restructure.

The organisation has around 40 staff and 18,000 members.

The role does not line manage any staff, but is a wide ranging role covering hands-on IT infrastructure, IT strategy and managing everything relating to the organisation’s CRM and databases.

The position involves leading the strategic development and ongoing maintenance of technical infrastructure, systems and services, including their website and CRM. You will also be responsible for key technical projects, including the implementation of a new CRM system which is due to launch in 2021.

You’ll report into the Membership and Commercial Director and work closely with teams across the business, ensuring that you are engaged with the needs of each team and using your strong technical and communications skills to either solve problems in house or through the relationships you have with our various partners and suppliers.

You will be aware and engaged with technical developments in the wider market and will proactively explore new opportunities so they can maximise resources to ensure they have the technical infrastructure in place to meet needs now and in the future.

As well as being an expert in technology you will also be someone that colleagues can turn to for guidance on data governance and how to maximise the capabilities of systems to improve our data strategy and membership engagement.

It is important that applicants not only have strong IT infrastructure skills, but have demonstrable experience with implementing and maintaining CRMs and databases.

Key duties:

-Managing and developing Infrastructure, systems & services, including (but not limited to); Servers, Networking, Connectivity, End User Devices, Printing & Imaging, Voice, Meeting Room Equipment, Mobile Phones, Website and Local Applications / Databases (CRM system, accounting software, etc). Either hands on, or through management of our supplier of digital / support services

-Data governance and best practice, including; compliance with the Data Protection Act 2018, robust backup and resilience processes and strong digital security (perimeter and end user device).

-Managing all technology projects (eg new CRM roll out)

-Overseeing day-to-day operations of current CRM (Including supporting staff with technical issues and liaising with CRM supplier)

Requirements:

-A comprehensive understanding of the wider technology landscape/ market, and ability to advise senior management on what is required to maximise effectiveness

-Experience of strategic development of technology infrastructure

-Experience of administering Microsoft enterprise infrastructure including, but not limited to; Windows Server, Active Directory, Office 365, Windows Clients, etc.

-Confident working with networking infrastructure and security, particularly switching and firewalls.

-Proven experience of working with CRMs and integrated email marketing

-Proven project management skills and application of methodologies

-Experience of Microsoft Dynamics is desirable

Starting salary is circa £51,000 plus benefits, with the chance to increase salary as you progress in the role.

Closing date: Wednesday 4th March

Interviews: Tuesday 10th March

Please send your CV for immediate consideration.

The British Psychoanalytic Council (BPC) is looking to appoint an experienced Head of Operations to support the continued growth and development of the organisation that is highly regarded nationally and internationally in the counselling and psychotherapy field.

Reporting directly to the Chief Executive, the post has responsibility for all operational matters, member and registrant support, events, finance, risk management and human resources for the organisation.

We are looking to appoint an experienced, highly organised, individual who can demonstrate

excellent and wide-ranging operational management experience, with strong financial skills preferably in a not-for-profit and/or regulatory/membership body.

The post will work closely with the Chief Executive to support the delivery of the strategic development of the organisation, managing the operational functions. Key responsibilities include;

• advising and supporting the Chief Executive on all operational issues
• managing financial procedures, including budget setting, financial reporting and monitoring of financial risk
• managing our member support services
• managing our accreditation process, working with the regulatory team to support this essential function
• managing all aspects of the office processes and infrastructure
• managing the IT infrastructure, including the membership database and annual registration process
• human resources
• managing risk and ensuring compliance with Companies House and the Charity Commission
• providing the secretariat to the Board of Trustees and to Council
• line managing the Membership Officer, Meeting and Events Officer, Bookkeeper and occasional temporary staff

A salary of £45,000 - £55,000 (depending on experience) is offered, plus 6% employer pension contribution and annual season ticket loan.

The role is full time, 35 hours a week with 28 days annual leave per annum plus bank and other statutory holidays. Occasional hours after normal office hours may be required – time off in lieu is always given. The post is London based but may require occasional travel to events and meetings in the UK

The BPC is a charity that advances the health of the public through the maintenance and regulation of professional standards and clinical practice and advances education in psychoanalytic psychotherapy. In doing so we safeguard the public, promote the highest standards of training and research and work to make psychotherapy accessible to all. We are a Professional Standards Authority accredited voluntary register.

We run a number of events and conferences throughout the year that are aimed at clinicians and academics, publish New Associations (our highly-regarded magazine for psychoanalytic thinking) and promote the profession through a comprehensive policy and public affairs programme that includes meetings with MPs and policy makers.

The BPC opposes any discrimination of any kind. This includes, but is not limited to, any discrimination on the basis of age, race, gender, ethnic origin, religious belief or sexual orientation.

To apply, please send your cv with a covering letter of no more than two sides of A4, demonstrating how you meet the role criteria and person specifiation by 5pm on Monday 9th March 2020.   Applications without a covering letter will not be considered.

1st interviews will be on either 17th or 18th March 2020, successful candidates called to interview must be available on these dates. 

2nd interviews for successful candidates will follow within 2 weeks of the first interview dates.

This is an exciting opportunity to plan, develop and manage the Trust fundraising programme at Muscular Dystrophy UK, through the development and delivery of fundraising strategies

Applicants

The successful applicant should have knowledge of trust fundraising processes along with experience of fundraising from trusts in the voluntary sector and working with key grantmakers.

Expectation in the role

• To continually develop and ensure the delivery of the strategic plan for the team to reflect the aims and objectives of the Charity’s overall strategy.
• To recruit, train, motivate and support the team effectively to ensure they are able to achieve high performance, growth and development, as well as the efficient and successful delivery of trusts income, including regular 1:1 meetings, monitoring and reviewing performance against agreed objectives.
• Monitor all current and newly-approved MDUK projects, working closely with the Director of Care, Campaigns and Support (CCS) to plan approaches effectively and liaise with relevant senior staff.
• To play an active part in the development of the charity.

Please download the job description to see full role responsibilities.

About us

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 70,000 children and adults in the UK.

Benefits

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, season ticket loan, ride to work scheme, health cash plan, and an employee assistance programme.

Location

This role is based at our office in Southwark, London. It is within a short walking distance of Southwark and Borough Tube stations. It is also a short distance from Waterloo Station, London Bridge Station and Blackfriars Station. We are also a 5 minute walk from the Tate Modern and Southbank, perfect place to go for lunch during the warm summer months.

In order to apply, please click on the Apply Now button and send your CV with a covering letter detailing why you are best suited for the role.

Unfortunately due to the high volume of applications we receive we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

An international non-profit organisation are currently looking for an IT Project Manager to work with them on a fixed-term basis until the end of the year.

The post-holder will have responsibility for delivering enhancements and improvements to a number of IT systems & platforms that are business critical

Key responsibilities will include:

• The successful delivery of a set of key enhancements to the online reporting system
• The creation of a detailed plan tracking progress and managing changes
• Preparing and facilitating key governance forums including the working group and steering group; including preparing briefing papers and the agenda, ensuring that business concerns are addressed
• Working closely with the development team to oversee the development of the systems
• Managing key partners and suppliers to ensure success of the project

Experience required:

• A minimum of 5 years of project management experience within an IT environment
• Experience of working with project management methodologies specifically Agile & SCRUM
• The ability to liaise confidently and effectively with stakeholders of all levels of understanding of technologies
• The ability to manage project risk; make timely decisions, develop solutions and facilitate mitigating actions whilst working in fast paced environment

If you have the experience listed above, are interested in finding out more about this opportunity and available at short notice, please apply now with a copy of your CV.

CPAG is looking for an IT technical support officer to support and develop an IT improvement and upgrade roll-out across CPAG’s offices in London and Scotland, in collaboration with our external IT support team. The role is varied and the successful applicant has the potential to make impactful enhancements to the IT capabilities of our charity, alongside improvements to the day-to-day working of staff.

This post is a 12 month fixed term contract and will be reviewed towards the end of the contract with potential to become permanent.

For more information and to apply please see our website

Contract Type: Permanent

Hours: Full time – 35 hours a week

Closing Date: 23:59 on Monday 2nd March

This role is known as IT Support Executive in The Prince’s Trust

We are looking for an IT Service Desk Analyst to provide effective technical support and high levels of customer service to the Trust’s employees and volunteers. The role will involve processing, fault resolution, remote support and full responsibility for handling escalations and follow ups.

The ideal candidate will have a passion for IT and the work we do to transform the lives of young people.

Responsibilities:

• Resolving 1st / 2nd line technical issues by email and over the phone
• Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
• Maintain a high level of first-time fix rates
• Resolving desktop/laptop/printer/application issues and basic network/server troubleshooting
• Providing excellent customer service and value to end-users
• Work in accordance to company policies, procedures and standards
• Complete small IT projects as required
• Work with the IT Support Manager, Head of IT Operations and other department leads to understand current issues, improve customer service and IT landscape

Requirements:

• Proven IT 1st line support experience
• Excellent phone manner and customer service skills
• Good verbal and written communication
• A team player but also able to work on your own accord
• Professional qualification such as A+ accreditation or equivalent
• Experience of working in a fast-paced environment with the ability to work under pressure and manage multiple tasks at any one time
• Previously worked with Windows 10, Office 365 and Sophos Anti-Virus

For more information, please go to the job description. 

Why we need 1st Line IT support:

This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome.

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper. 

We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

Perks for working at The Trust:

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Interest-free season ticket loans
• Benefits platform! Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• Generous life assurance cover (4 x annual salary)
• In-house and external training opportunities available throughout the year

Indicative salary range for this role is £24,350.00 to £30,000.00 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 300 

IT Manager, ICT Manager

The role is paying up to £400 per day (out of scope of IR35) and will run between 3-8 months.

Your new company

This is one of London's leading housing associations who are recognisable, important, positive and respectable. They are one of the London's largest and most trusted social housing providers, manages 50.000+ homes across London for diverse communities, from urban tower blocks to rural villages and towns. They provide more than just a home; they provide homes that are a foundation for life through technology to provide better lives.

Your new role

As the IT Manager your will be to assist with the delivery, security and upgrade of the G-Suite Enterprise Collaboration Suite. You will oversee and technically manage the delivery, security, upgrade and update of the service and assist in the development of various solutions and related 3^rd party services.

As the IT Manager this will be a 'hands on' technical role. You will be responsible for the overall direction for the collaboration work-stream, be the technical lead for collaboration issues, provide direction for delivery, security, upgrade. Planning, and overseeing the implementation, testing and migration of collaboration related services. In addition, you will be responsible for the decommissioning of related legacy services and ensuring that data is encrypted, secure and protected under GDPR regulations.

What you'll need to succeed

• Implement G Suite Enterprise

• Migrate legacy services from MS Exchange 2010 to G Suite

• Agree and test migration approach from OpenText and Exchange into G Suite.

• Work with partner organisations to deliver this migration.

• Oversee the migration of users onto G Suite

• Plan, deploy and migrate solutions to replace legacy 3rd party Collaboration services

• Establish appropriate policies and permissions related to Email, Groups, Team Drives and 3rd Party apps

• Experience of Microsoft Exchange to G Suite migration

• Good understanding of project life cycles for technical delivery

• Understand and translate requirements into business and technology solutions

• Experience of transformation programmes

• Experience of shared service infrastructure implementation

• Strong history and track record of completing tasks on time and of the required quality

• Ability to anticipate issues and work around them

• Experience of working across Enterprise platforms

• Knowledge of application development and system architecture

• Experience of working in an Agile team or working remotely

What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Client:

My Client is an international organisation who are looking for a Salesforce and IT Systems Administrator. The client is implementing a new Management Information System (MIS) on Salesforce.

Your Role:

You will be a Salesforce Application administration and management expert where you will be Training end users and super users. You will be responsible for quality control of the data on Salesforce and assist with the audit of system. You will create custom Reports and Dashboards and be the Salesforce Licence management. You will maintain accurate Change Management records relating to the configuration of the platform. Log, manage and resolve end users' queries, retaining ownership of issues and escalating to external support network or the Head of IT where necessary. You will be providing technical support to end users and Troubleshoot and resolve issues for both end users and the back-end environment whilst aiming to provide maximum system availability, reliability and stability.

What you need to for the role:

• Minimum of 2-years' experience in an IT Operations or Salesforce Administration role
• Minimum of 1-year experience delivering end user training
• Experience in a similar role within an IT team
• Confident user support and trainer both in person and remotely; highly 'customer aware' and responsive.
• Basic knowledge of project management principles and methodologies
• Excellent communication and interpersonal skills
• Ability to communicate effectively to both technical and non-technical staff
• Keen to develop tools to assist the development and progress of the organisation's information systems
• Must be thorough and have an excellent attention to detail
• Willingness and ability to train end-users
• Keen to learn new systems and to be "hands on"
• Problem solving and offering innovative solutions
• Good understanding of CRM and MIS concepts
• Proficient in the use of Microsoft Office365
• Proficient in Windows7, Windows10 and MacOS operating systems

What you will get in return:

You will get a salary of £35K-£40K and get training to become a Salesforce expert.

What you need to do next:

Please apply for the role by sending a copy of your updated CV or contact me on Hassan, or call me on 0207 419 8961.

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

IT Project Manager

Must have Housing background!

The role is paying up to £500 per day (out of scope of IR35) and will be a 1 Month Rolling contract.

Two days a week Monday to Tuesday working on site.

Must have Housing Management Systems and Northgate Experience.

Your new company

This is an award-winning housing association, who owns, sells, rents and manages 20,000 homes in London and Hertfordshire. They are proud to have been doing this for over 40 years. With giving people the key to all the possibilities that come with a good home.

Your new role

Managing the delivery of specific projects or support the delivery of elements within a larger programme, including ensuring there are strong business cases, robust governance and controls in place, and the identification and realisation of benefits. Managing systems development projects in accordance with company standards.

Assisting the business and IT department in raising project performance by recommending and implementing good practices. Monitoring of expenditure against the budget to ensure projects are delivered within budget.

What you'll need to succeed

• Work with members of the organisation to fully understand their business plans, objectives and drivers and identify where systems and technology can help them improve their services.

• Work with members of the organisation to develop their business cases and gain approval for the project to proceed being accountable for the quality, validity and relevance of the business case.

• Provide a proactive link between member organisations, the IT department and third parties to successfully deliver systems and technology projects.

• Create and maintain project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritising and tracking requests (changes, enhancements, etc.) and coordinating with the Change Advisory Board (CAB).

• Conduct regular project meetings to include

• Meeting with project team(s) regularly to review project deliverable's and deadlines

• Meeting with appropriate members of staff for periodic reviews of prototypes and final products.

• Coordinate Group communications on project progress.

• Provide a single point of contact for assigned projects.

• Evaluate project outcomes, measuring return on investment and benefits realisation.

• Identify and coordinate assignments of internal resources and external contractors to meet the stated project requirements.

• Lead systems development projects including the formation and management of project teams (including contractors where necessary), assembly and management of project budgets and overall

• project management to deliver systems solutions.

• Provide advice and guidance and mentor less experienced staff in project management.

• Contribute as a team member in the delivery of business solutions.

• Lead and manage the selection process for new solutions observing company policy and where appropriate external legislation (e.g. OJEU procurement)

• Work with IT trainers and colleagues to create, develop and provide appropriate training for Group Staff in order to help them get the most from the systems and solutions you implement.

• Contribute to the IT business plan and strategy and manage your own work plan/schedule.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Future Care Capital undertakes research to advocate new policy ideas and inject fresh thinking into the health and care agenda. Our aim is to stimulate a national debate and nurture collective intelligence or insight, in keeping with our mission and commitment to operate as an organisation that learns, thinks and does.

Alongside our research, policy and advocacy work, we invite partners to work with us to pilot new solutions and support innovative ventures in the course of delivering our charitable mission. We also want to act as a specialist seed funder and invest our own resources through an Innovation Fund.

To support the development of a new vision for health and care in England as well as positive change in practical local settings, our Head of Policy and Research will support the Director of Policy and Strategy to commission, manage and undertake leading edge-research; translate research outputs into evidence for policy makers, commissioners and providers and advocate pertinent solutions; pursue related funding opportunities and deliver impact from income generation activities in the interests of our beneficiaries.

Reporting to the Director of Policy and Strategy, key responsibilities will include:

Expert

• To work closely with the Director and other colleagues to support the development of and contribute to Future Care Capital’s evidence-based policy work.
• To develop and maintain mechanisms to keep abreast of research and policy developments relevant to health and care - national and international– with a particular emphasis upon data, technology, innovation, scaling and investment.
• To draft parliamentary briefings and responses to government consultations and other public policy initiatives and work with colleagues to support monitoring of the outcome.
• To contribute to research project design and coordination activities and support the Director and other colleagues in the conduct of research, thought piece and policy paper development for Future Care Capital.
• To attend pertinent networking events, forge new relationships and present the findings from Future Care Capital’s evidence-based policy work to advocate pertinent solutions in the interests of our beneficiaries.
• To support business development activities, identify and pursue funding and income generation opportunities pertinent to Future Care Capital’s priorities.
• To support our public affairs and communications team by providing background information for press releases, material for our website and contributing to regular blogs and updates.
• To support external events, roundtables and other training and education activities.

General

• To work in line with the organisation’s strategy and vision – living and breathing FCC’s values.
• To promote and ensure compliance with the organisation’s policies, including Health and Safety, Environmental and Diversity Policies.
• To work in a collaborative and entrepreneurial manner to support income generation.
• To manage and undertake training / professional development as necessary.
• To promote the use of technology and be self-servicing.
• To work as part of a team, supporting colleagues and communicating effectively.
• To encourage and support innovation throughout the organisation.
• To work in the most resource efficient and effective manner.
• To act as an ambassador for the organisation.
• Any other duties as may be required by the Director.

Skills and Competencies:

Technical Competency (qualifications and training)

• A first or upper 2nd class degree or equivalent experience. (E)
• Evidence of continuous professional and personal development. (E)
• Prior publication record. (D)

Experience

• Experience in a policy role relevant to health and/or care and/or technology together with a demonstrable understanding of current key debates and priorities.
• Experience of drafting a variety of written materials (e.g. briefings, reports and/or responses to government consultations).
• Experience of managing contractors.
• Experience of facilitating meetings with a range of stakeholders to identify issues, trends and collect information for developing evidence-based policy.
• Demonstrable experience of research and policy project design and coordination activities.
• Able to establish priorities and manage a complex workload to meet tight deadlines.
• Experience of working independently but seeking advice and working collaboratively with colleagues and others as required.

Skills

• Ability to quickly develop an understanding of current and emerging themes and to ensure that these are taken into consideration in our work.
• You will have strong analytical skills and the ability to analyse complex information and summarise key conclusions or recommendations. 
• Good communication skills both oral and written, organisational and interpersonal skills.
• Effective research and information gathering skills.
• Good project management skills; ability to co-ordinate complex and multiple projects.
• Creative skills for contributing new and innovative ideas.
• Good ICT skills including Microsoft Office, spreadsheet use and database management.
• Excellent time management and organisational skills.

Person profile:

• Proven ability to multi-task, manage multiple deadlines and be flexible in working style.
• Flexible, adaptable and innovative.
• Entrepreneurial and a team player, always looking to improve ways of working.
• Able to act, speak and write at all times with neutral personal political views.
• Positive attitude to disability, health and employment issues.

To apply for this position, we would like to request the following:

• A covering letter telling us why you would like to work with us, why you think you’re the ideal candidate for the position and a challenge/opportunity in health and care you would most like to positively impact.
• Your CV.
• A link or prior sample of your written work (up to 1,000 words).

If you are applying via a job platform website, please include your sample of written work or link, in your CV. Closing date is 5.00pm on Monday, 16 March 2020. Due to the volume of applications if you have not heard from us by 20 March 2020, please consider your application unsuccessful. Interviews will be conducted 24 March 2020. Start date will be dependent on notice period.

VSO is the world's leading development organisation that works through volunteers to fight poverty. We are unique in the way we bring people together to share their skills and experience, generate insights and ideas and, most of all, take action against poverty and exclusion. It's a highly effective approach that works, and today is helping millions of people in some of the world's poorest communities lift themselves out of poverty.

Role overview

The Head of Data and Insight will provide strategic leadership and will lead on the data and insight strategy. The role will play a pivotal function in VSO's global leadership team ensuring GDPR-compliant database management to enable data provision across VSO functions.

The role will be responsible for leading a high performing team who produce datasets for supporter communications and develop insight and analysis to inform critical business decisions and strategic focus

Skills, qualifications and experience

Ideal Applicant Summary

As the successful candidate, you will have substantial experience of database marketing processes and using reporting and analysis to influence senior colleagues and improve strategic business performance.

In addition you will have:

Skills/Knowledge
Excellent knowledge and practical experience of using database marketing techniques to deliver results.
People Management - ability to lead, develop, coach and support a high performing team.
Relationship Building - ability to build strong working relationships across the organisation.
A good understanding of data protection legislation and its application to direct marketing activity.
Proven project management skills, with significant experience of delivering projects on time and within quality and resource targets.
Knowledge of the practical application of a variety of models for managing data quality in a complex user environment.
Knowledge of complex campaign design and ability to create a learning culture.
Knowledge of statistical and analytical techniques to create enhanced supporter understanding and effective segmentation and targeting.
Confident to make recommendations and decisions within the remit of data insight expert.

Experience
Experience of working with a large-scale multi-product, multi-audience marketing database with multiple inputs.
Demonstrable experience of using analysis of customer data to improve performance and drive business strategy.
Experience of producing or commissioning analysis of campaign results, customer behaviour, trends and profiles.
Experience of working with Campaign Management and CRM Tools to manage supporter contact strategies

Desirable
Experience of working with BlueVenn and Raiser's Edge.

We also offer a range of additional benefits:

* A friendly and supportive office environment
* Opportunities for flexible working and working from home
* Generous annual leave of 37 days (inclusive of public holidays)
* Competitive pension with Scottish Widows (matched at 5%)
* Cycle to work scheme
* Free parking
* Lockers and shower facilities
* Fun free lunch time activities like boot camp
* Professional development
* Employee and Volunteer Assistance Programme offering free, confidential support and guidance on a wide range of topics from money matters to legal issues, as well as counselling and a helpline.

At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:
Ability to be open minded and respectful
Ability to be resilient and adaptive to new situations
Ability to facilitate positive change and build sustainable working relationships
Ability to seek and share knowledge

Equal Opportunities
VSO promotes equal opportunities and values a diverse workforce.

Unfortunately we are unable to provide sponsorship for this position, so please ensure you have the right to work in the UK before you apply.

VSO reserves the right to close this job early if we receive a sufficient number of applications.

Head of Information Technology

This is a fantastic opportunity to join a Royal Medical College experiencing growth in users and new requirements in a purpose-built new facility. The College requires a hands-on technical Head of IT to ensure high quality maintenance of their existing systems as well as providing strategy and direction for the future of the function. You will be responsible for existing and future projects such as the implementation of a new CRM system and the delivery of plans to ensure long term support for infrastructure and user services.

The core elements of the role are as follows:

1. Strategic - Create - 5%, including setting strategic plans for the use of ICT at RCPath with input from all relevant business users.
2. Strategic - Develop - 5%, including establish systems and solutions in conjunction with users and outside suppliers, and appropriate to an agreed set of standards.
3. Operational - Implement - 15% - including oversight of implementation of new systems, in conjunction with user expectations and resources.
4. Operational - Manage - 75% - including planning and provision of systems security, availability, network management and business continuity, as well as Staff Management.
5. In addition to overall responsibility for the function of ICT, the post holder will be the lead person for ICT matters or input into business plans and processes: Security, operational planning, budget setting, network architecture, policies, active directory management, user management, visitor/tenant access and interfaces with external systems and networks.
6. Overall the ICT Manager’s responsibility is for the continuous development of an IT strategy, to initiate proposals for the introduction of innovative IT solutions to meet organisational needs, maximise utilisation and security of existing business systems and develop new applications as well as manage and develop an established and skilled support team.

ABOUT YOU 

• Proficient knowledge in overall IT and Communications infrastructure, networks, IT security, hardware and also complex applications, databases (SQL), web and server based solutions, software as a service (SAAS) approaches and detailed knowledge of Microsoft systems and software (including Office 365)
• Have a track record of delivering IT projects.
• Possess the gravitas to define strategy and clearly communicate this to other members of the senior management team.

ABOUT US

Pathology is at the heart of modern healthcare. Pathologists work to prevent, diagnose, treat and monitor diseases and are involved in the diagnosis of disorders affecting every organ of the body, from before birth to after death. The majority of tests requested by doctors will be performed and interpreted by a clinical scientist or medically qualified pathologist.

FURTHER INFORMATION

For further information about the role and to view the Job Description, please visit our website: 

HOW TO APPLY

To apply, please share your CV and complete a supporting information form; and send by email via the application link.

INTERVIEWS

Interviews will be held w/c 16 March 2020.

We are looking for an experienced an IT Manager to provide desktop support for an amazing childrens charity. 6 Month Fixed Term Contract

The Role
Provide the support line for Desktop PCs, Laptops, Office 365, Windows, Printers, Peripherals, Mobile Devices + basic Networking.
Configure equipment for new starters (laptop, desktop, phone, cabling), including new users account set up and access.
Work closely with the Director of Finance and Operations and 3rd Party IT support partner to deliver the IT Strategy.
Lead on the development and creation of relevant IT polices. Ensure clear communication with staff.
Maintain servers, computers, printers, and other software and hardware peripherals.
Create IT documentation library for installed software/hardware.

The Candidate
Experience in using office 365.
2-3 years experience in a desktop support role, and demonstrated knowledge of PC hardware and software, including Windows and Mac operating systems.
Networking and Server Experience (Windows Server 2008 2016).
Ubiquiti Wi-Fi configuration.
Must be fully proficient in all Microsoft Office packages.
Printers and VoIP Phone System.
GDPR Aware

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.