Head of it jobs in islington, greater london
Reporting to: Co-Executive Director
Benefits:
25 days annual leave per annum, plus UK public and bank holidays (pro rata)
Office closure for a week in December and August
Annual leave allocation increases annually by one day (up to a maximum of five days)
10% employer pension contribution
Other standard Foxglove benefits
Application deadline: Monday 19 November 2025 at 9am
About us
Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet – and when governments use technology to oppress, exclude or discriminate – we litigate and campaign to fix it.
Big Tech companies have become so large – gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data – that they’re now more powerful than many states. The harmful effects of this concentration of power are everywhere – threats to our democracy, to our privacy, decimated workers’ rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI.
Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We’ve launched landmark cases seeking structural changes to big tech’s harmful business models, supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama – winning world-first judgements. We're urging competition regulators worldwide to stop Google’s theft of independent news. We’ve filed the UK’s first legal challenge to a data centre permission decision over the government’s failure to properly assess their environmental impact. We’ve forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm, helped make grading fair for UK A level students, forced the government to pause the NHS Data Grab and challenged the Department of Work and Pension’s use of an algorithm unfairly flagging disabled people for benefit fraud investigations.
We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech.
The role
As Head of Operations, you will lead all operational functions of Foxglove. You will ensure that our finance, HR, legal compliance, fundraising, systems and internal processes enable the organisation to carry out its mission effectively. You’ll work across Foxglove and closely with leadership, as well as with external partners to build a resilient and well-governed organisation, able to manage growth and complexity while staying mission driven. This role manages one member of staff and multiple consultants.
Key responsibilities include, but are not limited to:
Financial Management & Accounting
1.Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll.
2.Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations.
3.Manage relationships with external accountants, auditors, banks, and financial service providers.
4.Ensure appropriate and best practice financial policies and controls are in place.
5.Ensure financial risk is identified and managed appropriately.
Fundraising & Development
1.Contribute to the organisation’s fundraising strategy in collaboration with the Co-Executive Directors and Head of Strategy.
2.Ensure systems are in place to track and manage grants, philanthropic donations, and other income streams.
3.Support the preparation of funding proposals and reports and ensure accurate and timely reporting to funders.
4.Support relationship management with key donors, foundations and partners.
Operational Systems & Processes
1.Develop and maintain efficient operational processes and systems (e.g. finance, HR, IT, data protection, office management).
2.Ensure proper policies and procedures are in place for procurement, vendor management, travel & expenses, and record-keeping.
3.Oversee the infrastructure that supports remote / hybrid working, ensuring tools and systems support collaboration, security, and productivity.
Compliance, Risk & Governance
1.Lead on organisational compliance: legal, regulatory, health & safety, data protection / GDPR, employment law.
2.Ensure the organisation’s policies and procedures are best practice, legally compliant and up to date.
3.Establish and monitor risk management frameworks and our risk register.
4.Support governance structures (internal reporting, director meetings etc.), ensuring decisions are well informed and documented.
Human Resources & People Operations
1.Oversee recruitment, onboarding, performance management, and staff development.
2.Ensure policies on equality, diversity, inclusion and wellbeing are embedded in how we work.
3.Foster a positive culture in line with Foxglove’s values.
Team Leadership & Collaboration
1.Lead the operations team, ensuring clarity of roles, responsibilities, performance and support.
2.Work closely with the rest of organisation including the legal teams and advocacy to ensure operations enables, not hinders, impact.
3.Contribute to organisational strategy, helping translate strategic ambitions into operational plans.
Person specification
Below are the essential and desirable criteria for a successful candidate.
Essential
·Qualified accountant (e.g. ACA, ACCA, CIMA or equivalent), with proven experience in financial oversight and reporting
·Minimum of 5-7 years of senior operations / finance / business operations experience, including line management
·Strong experience of budgeting, forecasting, audit & financial compliance
·Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail
·Strong risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc.
·Highly organised and able to manage multiple priorities; excellent time-management skills
·Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly
·Strong collaboration skills; ability to work across teams; good leadership and people management skills
Desirable
·Experience of operating in non-profit / mission-driven / legal organisations
·Legal or compliance experience
·Experience of international operations, dealing with cross-border legal / regulatory issues
·Experience of change management and scaling teams or systems
·Understanding of, or interest in, legal, tech justice issues
·Experience of hybrid / remote team leadership
·Experience with fundraising finances, grants management, donor reports
Please note we know this role is wide in scope, if you meet some but not all the criteria and are interested in applying please reach out – we are keen to hear from you.
Length and salary
This is a permanent full-time role with six-month probation period.
How to apply
Please make your application via Applied here, answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in mid to late-November for selected candidates.
Foxglove does not use AI in its recruitment processes, except to detect applications for AI use. As a tech-justice organisation, we ask the same of our candidates.
Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff here.
If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with us.
If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy here.
Foxglove is an independent non-profit organisation that fights to make tech fair.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ROLE
Head of Services
REPORTING TO
Director of Frontline Services
PURPOSE OF POSITION
This is a critical operational leadership role that is responsible for the operation of the
organisation’s supported accommodation services.
Providing operational leadership to team managers and ensuring compliance with
organisational, contractual, local authority and legal regulations and the quality of
services is pushed to the highest possible standards; ensuring excellent outcomes for
residents and a positive and high performing working environment for teams.
This role will also be accountable for the development of excellent relationships with
external partners, commissioners, and other key stakeholders for support services in
the organisation.
You will be a key member of the charity's Extended Leadership team
RESPONSIBILITIES & ACCOUNTABILITIES
Service Delivery
• Lead in setting organisational standards and performance targets across the
support and resident services teams that reflect contractual requirements and
organisational standards.
• Actively promote and develop person centred practices based on a trauma
informed approach and psychologically informed environment to working with
residents with high support needs and challenging behaviour.
• Be accountable for the operational performance of the services, allocating
resources strategically to ensure that key performance indicators are achieved
and that action plans are in place where required to improve service
performance.
• Remodelling to promote accountability and co-production approaches with
residents.
• Work with the Head of Building & Facilities to ensure your teams put health &
safety procedures into practice to create a safe environment for our residents
and staff. Contribute, and when required, lead on the formation and review of
policies and procedures.
• Contribute to the Frontline Service’s Management On Call rota, providing
support to frontline services outside of office hours
Stakeholder Management
• Build strong relationships with Commissioners and regulatory bodies to enable
the service to meet contractual and regulatory KPI's and requirements.
• Submit management information on a monthly and quarterly basis and produce
other statistics and data as directed by the Director of Frontline Services.
• Responsible for effective liaison with outside agencies including the police, social
services and other statutory and voluntary agencies and delegating this work
where appropriate.
• Represent the organisation externally at forums, conferences and meetings.
• Contribute to the wider management team in frontline services to ensure good
communication, coordination and consistency of practice, approach and
development across the Directorate.
Business Planning and Project Management
• Drive business planning activities within contracts, ensuring relevant and
challenging objective setting and ongoing performance tracking, developing
turn around action plans as may be necessary
• Where agreed, project manage new services or service developments.
• Working closely with Finance Department to set, manage and monitor allocated
budgets for income and expenditure for support and resident services and to
ensure that teams meet performance targets.
• To ensure that financial procedures are maintained at all times in accordance
with organisational policies and procedures.
Managing and Developing People
• Take a leading role in developing a positive, values-based organisational
culture, in line with the charity's Your Place Way approach
• Developing performance targets and quality control measures for teams, and
monitoring performance to ensure that these are met.
• Supporting managers and teams by setting clear objectives and holding
individual supervisions regularly.
• Ensuring good communication across teams by holding team meetings
regularly, and additional briefings as necessary.
• Inducting new managers and planning the continuous professional development
of existing managers through annual appraisals.
• Managing the workload of teams to ensure that adequate cover is provided at
all times.
Safeguarding
• Act as Safeguarding Lead for the organisation
• To actively promote an open and accountable approach across the
organisation as a whole that ensures the organisation meets our legal duties,
keeps our policies up to date, and puts our residents' best interests at the
forefront.
Intensive Housing Management
• Ensure that our landlord responsibilities are delivered in a person-centred way
and in line with our regulatory and legal responsibilities
• Oversee the creation of a welcoming, safe and inclusive environment across all
our services that is responsive to resident needs.
• Develop standards and practice that provide clear evidence-based reporting to
meet regulatory compliance
General
• To attend meetings internally as and when necessary, for example, Directorate,
Management and planning meetings.
• To undertake such other duties within the competence of the post holder which
may be required from time to time.
PERSON SPECIFICATION
Ideal attributes for meeting the needs of position and being an effective member of
the wider Your Place team.
Essential Criteria
Experience
• Strong background in leading and delivering supported accommodation
services
• Extensive experience working with rough sleeping and other homelessness
services
• Experience leading and delivering intensive housing management
responsibilities
• Experience of case management and delivering best practice around; needs
assessments, high quality personalised support or advice services to vulnerable
adults, including people with high support needs
• Experience of contract management with stakeholders
• Experience of project management and mobilisation of new services or
developing existing services
Skills & knowledge
• Knowledge and understanding of the housing and support needs of single
people who experience homelessness and rough sleeping, the benefit of move
on and the ability to translate knowledge into good practice.
• Knowledge of the commercial and regulatory requirements of supported
housing.
• CIH Level 5 qualification
Abilities
• Ability to interact at senior, strategic level with external stakeholders.
• Ability to work in a fast paced, high pressured environment, with multiple
competing priorities and to quickly adapt to new situations.
• Ability to network, liaise, negotiating and influence effectively with outside
agencies.
• Ability to undertake budget management, produce financial reports and
collate and interpret financial and statistical information.
Personal qualities
• Demonstrates a commitment to the mission of Your Place.
• Self-sufficient and highly organised with the ability to accomplish goals
according to deadlines, and a flexibility to juggle a variety of tasks.
• Excellent organisational skills.
• Strong communication and negotiation skills.
• Strong sense of responsibility and accountability.
• Awareness of own training and support needs.
• Ability to collaborate with colleagues across teams and functions
• Commitment to the values of inclusion and belonging
Desirable criteria
• Educated to degree level or equivalent in adult social care or leadership and
management.
Before starting this position, you’ll need to undergo a criminal record check by the
Disclosure and Barring Service. You must be entitled to work in the UK.
Interview date: week commencing 10 November 2025
Our mission to solve homelessness in east London, one person at a time!
Be part of the breakthrough. Help change lives through world-class medical research.
At the Medical Research Foundation, we don’t just fund research – we fuel progress. We back bold ideas, support brilliant minds, and invest in science that’s often overlooked but urgently needed. As our remit is as broad as medical research itself, we fund an exciting variety of science and are able to step in where others cannot. We are looking for a dynamic, forward-thinking Head of Research Funding to join us on a one-year maternity cover. This is a unique opportunity for someone passionate about improving human health and advancing medical research to step up or across into a leadership role to manage our dynamic Research Funding Team and deliver our strategic research objectives.
Why this role matters
As the Head of Research Funding, you will be the driving force of the Research Funding team, ensuring our funding mechanisms uphold the highest standards of integrity, supporting research with the greatest potential for impact. Your leadership will be crucial in identifying new funding opportunities, maintaining rigorous oversight of grant management, and ensuring that our research funding remains innovative and effective.
You will:
- Oversee the planning and execution of all research funding competitions and ensure the robust management of the full lifecycle of grant funding.
- Undertake health and research landscape reviews to identify emerging areas of research need and innovation.
- Manage and develop a team of six people, maintaining the highest professional standards.
About You
You are inspired to help us to deliver our vision of a world where medical research improves the health of everyone.
You bring:
- A PhD in biomedical sciences or related fields; or equivalent experience and a degree in biological sciences.
- Significant experience of biomedical research funding, including developing and managing funding calls; financial oversight of funding; peer review processes; and grant management.
- Line management expertise.
Bonus points if you have:
- Postdoctoral research experience
- Experience of preparing landscape reviews and strategic cases for support.
What we offer:
- A chance to be part of a mission that matters.
- A supportive, collaborative, and ambitious team culture.
- Opportunities to grow, learn, and make a real impact.
About the Medical Research Foundation
Our vision? A world where medical research improves health for everyone. We fund life-changing science, and we’re proud of the role good governance plays in that mission.
Salary & Working Style
- £61,000 - £65,000 per year full-time (36 hours per week) dependent on experience
- 30 days' holiday plus bank holidays
- 12% employer pension contribution + life assurance
- Generous other benefits
- Wellbeing support and flexible working culture
This is a full-time post, but we are happy to consider a part-time contract (min 0.8 FTE). This is a fixed-term maternity cover post expected to start in January 2026 and end on 31 December 2026. We are very happy to consider secondment opportunities from other organisations.
We value spending time working in-person to develop strong connections with each other and with our mission, so you will be based at our central London office for a minimum of three days a week if you are full-time (Monday, Tuesday, and either Wednesday or Thursday) with the option to work remotely for the remainder. If you are part-time, you will be office-based for at least 50% of your time.
A Place for Everyone
At the Medical Research Foundation, we believe that diversity drives creativity and innovation. We are dedicated to promoting equality of opportunity, fostering fairness and inclusion, and creating an environment where everyone feels that they belong.
We especially welcome applications from individuals from minoritised groups, including those from Black, Asian, and minority ethnic backgrounds, disabled people, and members of the LGBTQI+ community.
The client requests no contact from agencies or media sales.
Job Title: Group and Family Support Facilitator
Location: Multi-site – including outreach and Playskill group locations across Hertfordshire
Salary: Up to £30,000 per annum (pro rata), depending on experience
Job Type: Permanent, Part-time (18.5 hours per week – annualised, majority during term time)
About us
Playskill is a small, dedicated charity that provides specialist support for pre-school children with physical development delays and disabilities – and their families. Working through a therapeutic, play-based model, we help children build essential skills while offering practical and emotional support to parents and carers. Our multi-disciplinary team includes physiotherapists, speech and language therapists, occupational therapists, educators, and family support staff. We are passionate about creating a warm, inclusive space where children can thrive and families feel empowered.
About the role
We are looking for a compassionate and proactive Group and Family Support Facilitator to lead our therapeutic group sessions and support families.
You will:
-
Lead the day-to-day delivery of group sessions for children with SEND
-
Create a nurturing, safe, and stimulating learning environment
-
Support families with emotional and practical guidance
-
Liaise closely with therapists and specialist workers
-
Build relationships with families, ensuring a holistic support approach
-
Maintain accurate records and contribute to the ongoing development of services
This is a dynamic role requiring a strong balance of leadership, child-focused practice, and family advocacy.
Skills and Experience Required:
We are looking for someone with a Level 3 or higher qualification in Early Years Education, Social Care, or Health, with experience supporting children with SEND and their families. You will have strong communication, organisational, and IT skills (including Office 365 and MS Teams), and be confident leading a team in a multi-disciplinary setting. A solid understanding of child development and safeguarding is essential, along with the flexibility to work across multiple sites. Ideally, you will also have experience in outreach or family support work, knowledge of local services, training in Paediatric First Aid or Health & Safety, and familiarity with communication tools like Makaton. Experience supporting siblings of children with SEND is also desirable.
Diversity statement:
Playskill is an equal opportunities employer and has a high number of team with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds.
Safeguarding statement:
Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.
Deadline for applications: Thursday, 6th November 2025
Interview date: Thursday, 13th November 2025
Interview location: Hemel Hempstead
Reg Charity no 1198233 (formerly 1122745). Funded by The National Lottery Community Fund.
Morgan Law are delighted to be supporting The Royal Parks with the recruitment of their new Head of IT on a fixed term contract for 12 months.
Salary £80,000 to £85,000 plus an 8.5% allowance in lieu of overtime/on-call requirements (non-pensionable)
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James's Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with tens of millions of visits every year.
We are now looking for a Interim Head of IT to join us on a fixed term basis, full-time for 12 months.
The Role
As our Head of IT, reporting into the Director of Corporate Services, you will:
- Lead on our digital strategy, defining a programme of work in support of digitalisation. Secure investment and cooperation for activity and define a coherent and workable roadmap to make necessary progress.
- You will be the strategic subject expert / professional in Information Technology and formulate the organisation's strategy with regards to effective utilisation of ICT.
- You will do this alongside being highly involved in day-to-day IT activities, such as infrastructure administration, monitoring, and modernisation. As such, when required, you will act as a final point of escalation for all internal IT issues.
- Build Knowledge: Develop and deliver engaging information governance training to staff across all levels.
Additionally, you will:
- Mentor, inspire and educate the colleagues at all levels regarding the role digitalisation can play in enabling and supporting strong business performance
- Have hands-on experience implementing networking (LAN/WAN/Wireless), virtualisation and cloud technologies, and will possess current industry certifications in these areas.
- You will have a solid background in cybersecurity, and demonstratable skills in the domains of security operations, data loss and fraud prevention, security architecture, identity and access management.
About You
To be considered as our Head of IT, you will need:
- Azure Solutions Architect Expert.
- CCNA (Cisco Certified Network Associate) and CCNP (Cisco Certified Network Personnel) certifications, as Cisco network devices are used throughout The Royal Parks.
- Extensive experience of developing strong working relationships with a range of external partners to deliver best value from investment
The Benefits
- Salary of £80,000 to £85,000 per annum, depending on experience
- 26 days' annual leave plus public holidays, increasing to 29 days after 3 years' service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
So, if you are interested in this unique opportunity please get in touch with Daniel Richards [email protected] who is managing this vacancy.
Head of IT
Salary: £75,000 – £85,000
Location: Hybrid, with two anchor days per week in Central London
Contract: Permanent, full-time, flex working
About the role
Head of IT for an ambitious and fast-growing charity, with technology at the heart of how they deliver social impact. Robust systems and digital capability are essential in ensuring they can carry out their mission and will be at the heart of their continuing impressive growth plans.
The new role of Head of IT provides operational and strategic leadership across all technology, digital, and data services. Reporting to the Director of Finance and Operations, this is a high-visibility leadership role with real influence, supporting the Executive Team, Trustees, and wider organisation to make the most of digital innovation while ensuring robust governance, security, and value for money.
The Head of IT will shape and deliver our IT and digital strategy, oversee infrastructure and systems, and champion the responsible use of data and emerging technologies (including AI) to support operational excellence, and future growth. With three direct reports, you will lead and inspire a small but skilled team, building digital confidence across the charity. The role also manages relationships and outputs for multiple onshore and offshore suppliers to maintain strong working relationships and maximise value.
Key responsibilities
- Lead the development and delivery of the IT and digital strategy in line with organisational goals.
- Ensure reliable, secure, and cost-effective systems, infrastructure, and processes (AWS, Salesforce. M365).
- Oversee data governance, analytics, and reporting, encouraging a data-informed culture.
- Drive responsible adoption of new technologies, including AI, balancing innovation with risk.
- Lead on cyber security, business continuity, and risk management.
- Provide responsive, high-quality IT support and training to build confidence and capacity across teams.
- Manage budgets, suppliers, and external partners to achieve best value.
About you
We are looking for an IT leader who can combine technical expertise with strategic vision and collaborative leadership. You will bring:
- Proven experience in IT leadership, ideally within the charity, not-for-profit, or public sector.
- Strong knowledge of IT infrastructure, cloud technologies (AWS), and cyber security.
- Experience of delivering digital transformation and change management.
- The ability to explain technical concepts clearly to non-technical audiences.
- Strong supplier and project management skills.
- A values-driven approach and commitment to the mission of the charity sector.
What we offer
- Salary: £75,000 – £85,000
- 28 days annual leave, plus bank holidays.
- Hybrid working (two days per week in the London office).
- Flexible working options supportive of family and personal commitments.
- Regular team off-sites and social activities.
- Personal and professional development opportunities, including the potential for progression to IT Director.
- Pension salary sacrifice scheme available
- The chance to play a leading role in a pioneering organisation where technology drives social good.
To apply please send a copy of your current CV.
For more information about the role, please contact Peter Hawkes at Ivy Rock Partners.
Are you passionate about creating secure, efficient, and forward-thinking digital systems that empower people to do their best work?
Do you thrive on balancing strategy with hands-on delivery?
This is a pivotal role where you’ll shape the future of this charity’s technology environment, ensuring all infrastructure, tools, and governance frameworks enable collaboration, innovation, and impact across the global team.
Head of IT Operations & Governance
Location: A short walk to London Bridge - Mostly remote working
Contract: Full-time, permanent
Salary: £80,000 - £100,000 per annum
Reports to: Director of People and Culture
What you’ll be doing
As Head of IT Operations & Governance, you will:
• Lead the day-to-day delivery of charities IT operations,ensuring systems are secure, resilient, and fit for purpose.
• Drive the adoption of Microsoft 365 and SharePoint Online, optimising collaboration, productivity, and digital governance.
• Oversee network and cloud infrastructure, working with external partners to ensure performance, reliability, and continuity.
• Build and embed cybersecurity and data protection frameworks that safeguard people, information, and systems.
• Develop and implement IT governance policies, risk assessments, and compliance processes aligned with ISO and NCSC principles.
• Act as the key liaison for outsourced support providers, ensuring user-centric service delivery and excellent staff experience.
• Champion digital literacy, inclusion, and continuous improvement across the organisation.
What you’ll bring
You’ll combine deep technical expertise with strategic leadership and have:
• Strong experience in IT governance, enterprise architecture, and cybersecurity.
• Advanced knowledge of the Microsoft 365 ecosystem and SharePoint Online.
• A track record of successfully managing outsourced IT services and vendors.
• Demonstrated ability to embed governance and compliance into technology operations.
• Excellent communication skills, with the ability to build trust and influence across diverse teams.
• A collaborative mindset and commitment to inclusive, culturally responsive working.
Ready to lead change?
Don’t delay — apply today to become this Head of IT Operations & Governance through TPP Recruitment by sending your CV to [email protected]
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Head of IT Operations & Governance
About the Organisation
NFP People are recruiting on behalf of a highly respected international philanthropic foundation that uses the law as a tool to combat climate change and drive environmental and social justice. This not-for-profit organisation partners with leading legal experts and changemakers to create systemic, sustainable impact.
Operating across multiple time zones and jurisdictions, the foundation’s work depends on a secure, resilient, and trusted technology environment that enables seamless collaboration and protects sensitive data at every level.
The Role
We’re looking for an exceptional Head of IT Operations & Governance to oversee and advance the organisation’s technology infrastructure, governance, and information security.
This is a strategic and hands-on leadership position, ensuring the foundation’s systems are secure, efficient, and scalable to support its expanding global mission. You’ll manage outsourced providers, optimise cloud and Microsoft 365 systems, and ensure the organisation maintains exemplary standards in cybersecurity, compliance, and data protection.
Confidentiality, integrity, and discretion are paramount. The ideal candidate will have a deep understanding of the pressures surrounding technology management in a global, fast-moving, and high-stakes environment balancing operational delivery with the need for strategic foresight and resilience.
Key Responsibilities
- Lead the development and implementation of a secure, scalable IT environment aligned with organisational goals.
- Oversee the governance, risk, and compliance framework, embedding data protection and cybersecurity best practices.
- Drive strategic initiatives including Microsoft 365 and SharePoint adoption, digital process improvement, and infrastructure modernisation.
- Manage third-party service providers and ensure high-quality, responsive IT support.
- Establish strong monitoring, reporting, and audit mechanisms to maintain readiness and accountability.
- Foster digital confidence across teams through user training, guidance, and knowledge-sharing.
- Act as the senior point of contact for IT risk management, business continuity, and emerging technology trends.
About You
You are a trusted, discreet, and strategic technology professional with a track record of delivering secure, high-performing IT operations in complex organisations. You bring strong governance, risk management, and stakeholder engagement skills, combined with the ability to lead confidently in sensitive and global contexts.
Essential skills and experience:
- Senior-level experience in IT operations, governance, or systems management.
- Deep expertise in Microsoft 365 and SharePoint environments.
- Proven track record in cybersecurity, data protection, and compliance frameworks.
- Experience managing outsourced service providers and large-scale technology projects.
- Strong strategic and analytical skills, with sound judgment and discretion.
- Excellent communication and stakeholder management across international teams.
Desirable:
- Senior experience in the not-for-profit or philanthropic sector.
- Experience in a global organisation, understanding diverse operational contexts and technology pressures worldwide.
Working Arrangements
- This is a hybrid position, requiring at least 2 days per week onsite at either the Central London or Amsterdam office.
- The post is full-time and permanent; however, a 4-day working week will be considered.
- Salary Range: £80,000 - £100,000 per annum
To discuss this role in more detail please contact Hannah at NFP People.
The Churchill Fellowship:
The Churchill Fellowship is a unique programme that empowers UK citizens to discover new solutions from around the world to tackle some of the most pressing challenges facing communities in the UK. Each year, we fund over 100 Fellows to explore innovative ideas, best practices, and cutting-edge projects anywhere in the world that relate to the issues they care about most.
Purpose of the role:
The Head of Fellowship is responsible for the delivery of the Churchill Fellowship’s annual Fellowship Programme, overseeing all stages from pre-application support, through selection and award, to Fellows’ global learning. The role ensures processes are inclusive, transparent, and of the highest quality, embedding equity, diversity, inclusion, and safeguarding at every stage.
Working closely with the Fellowship Director and senior leadership, the postholder supports applicants and Fellows with guidance and feedback, strengthens the Fellowship model, ensures it runs smoothly and effectively.
Key Responsibilities
Delivery of Fellowship Programme:
- Lead on and manage the full Fellowship selection process, from pre-application to final award, ensuring alignment with TCF’s EDI values and strategic priorities.
- Continuously review and improve application and selection process, documentation, and candidate guidance.
- Provide clear, constructive feedback to applicants at all stages of the selection process.
Overseas Learning:
- Oversee the support provided to Fellows during their overseas learning, working closely with the Fellowship Manager to ensure guidance and resources meet individual needs.
- Authorise Fellowship grant payments for overseas learning, ensuring compliance with Fellowship model guidelines and organisational policies.
Collaboration and Engagement
- Contribute to the design of new Fellowship programmes, led by the Engagement team, and lead on operationalising these programmes during the application cycle.
- Continue to develop your own knowledge to ensure applicants and Fellows receive high-quality support and guidance throughout the process.
- Work closely with internal teams to ensure seamless delivery of the Fellowship programme.
- Represent TCF at Fellow-led and other relevant sector events as appropriate.
Safeguarding, EDI, and Fellowship Model
- Act as a member of the Designated Safeguarding Team, ensuring compliance and best practice.
- Lead on embedding EDI principles throughout the Fellowship model, working with the Chief Executive, Head of Activate and People and Culture Manager to ensure that accessibility, fairness and inclusivity are built into every stage of the process.
- Work with the Fellowship Director to continually enhance the candidate and panellist experience.
- Partner with the Salesforce team to ensure systems and processes support the successful programme delivery.
- Stay informed of sector trends, research, and innovative and equitable approaches to supporting individuals to learn and grow, applying learning to TCF’s work.
- Work with the Fellowship Manager and team to ensure risk assessments, insurance and safety plans for Fellows’ travel and events are proportionate, meet best practice and are compliant.
- Maintain awareness of global and societal trends that may impact Fellows’ safety and/or the design of the Fellowship model.
Leadership and Team Management
- Line manage the Fellowship Manager and Fellowship Officer, supporting their development and performance in delivering team and organisational objectives.
- Work closely with the Fellowship Director and Head of Activate to foster an inclusive, collaborative, and supportive team culture, encouraging innovation, reflective practice and shared learning.
General
- Ensure all Fellowship programme activity complies with organisational policies, safeguarding requirements, GDPR, and data protection standards.
- Contribute to organisational initiatives and cross-team projects, supporting the wider strategic goals of The Churchill Fellowship.
- This role may occasionally require working outside standard hours, to support Fellowship interviews, events, or external engagements.
- Undertake other reasonable duties as required to support the effective running of the Fellowship programme and the organisation.
Person Specification
Qualifications
- Degree level or equivalent transferable skills
Skills & Experience
- Proven leadership and line management experience, ideally in a fellowship scholarship, or education programme.
- Track record of developing individuals and teams, recognising diverse needs, and tailoring support accordingly.
- Strong experience in programme delivery and continuous improvement.
- Good knowledge of challenges and opportunities relating to international travel and learning. Desirable
- Excellent understanding of safeguarding practices with experience embedding policies operationally.
- Strong analytical skills with the ability to assess individual applications, progress, and outcomes to inform improvements. Desirable
- Strong IT skills, including high levels of proficiency in all aspects of Microsoft Office (especially Excel).
- Experience using and interacting with Salesforce or similar CRM systems.
- Strong interpersonal, influencing, and communication skills, with the ability to engage confidently with diverse stakeholders.
- Demonstrated commitment to equity, diversity, and inclusion, with practical experience embedding these principles in programmes.
- Excellent organisational and prioritisation skills, able to manage high volumes of work and multiple deadlines effectively.
Personality Characteristics
- Empathetic and supportive, with a focus on nurturing individual potential.
- Genuine alignment with the values and ethos of the Churchill Fellowship.
- A great team player with a pro-active, confident, and positive approach and the ability to contribute to a culture of collaborative working.
- The ability to work with good humour, tact, and diplomacy and to maintain confidentiality.
- Resilient, adaptable and able to work effectively under pressure.
- Attention to detail with a high degree of accuracy.
- Proactive and able to work well independently as well as collaboratively.
- Passionate about learning, development, and supporting others to achieve impact.
About our charity: Join us to support people-led change across the UK
We run the Churchill Fellowships, a unique programme that supports UK citizens to find new solutions worldwide for today’s most pressing challenges.
Every year we fund over 100 new Fellows to discover the latest ideas and best practice in any practical issue they care passionately about, anywhere in the world. The topics they explore cover every aspect of society and are often informed by their own lived experience. They meet leading practitioners, encounter cutting-edge projects, and gather their findings in a published report. Then we help them to turn their ideas into action and inspire change in their communities and professions across the UK.
Fellows tell us that their Fellowship is life-changing, for themselves and for those who benefit from their global learning. These are dedicated and practical individuals with a strong vision of the change they want to see, the knowledge to progress it and the drive to make it happen. As a result, their impact is felt throughout the UK, and many go on to be leaders in their fields.
Our unique approach has created a community of thousands of highly effective changemakers working on the frontlines of today’s key issues. At the heart of all this is a simple but enduring concept: we are empowering individuals to learn from the world and transform lives across the UK.
Working for The Churchill Fellowship
Detailed package, benefits, and wellbeing package:
- Salary - £55,000.00 per annum (5 days per week/36.5 hours)
- Hybrid working policy (4-6 days per month in the office)
- 5 weeks holiday a year, with additional paid leave when the office closes over the Christmas Break
- 1-week paid leave for volunteering (pro rata for part-time staff)
- Non-contributory pension scheme with 10% employer contribution
- Enhanced maternity, paternity and adoption leave and pay.
- Employee Assistance programme
- Life assurance
- Bike purchase salary sacrifice scheme (Cycle2Work)
Standard working hours are 36.5 hours a week, 9.30am until 5.00pm, Monday to Thursday and from 9.30am until 4.00pm on Friday, including a paid lunch break of one hour.
We have embraced the benefits of working from home and at the same time, we value the contribution of face-to-face contact in building teamwork, collaborating with your colleagues, exchanging ideas and know-how, and for work efficiency. We therefore operate a hybrid working policy, where staff can work from home if they wish, however everyone is required to work in the office for a minimum of 4 to 6 days a month with Tuesdays as the core day for regular whole team meetings and Thursday as an additional core day for Senior Leaders.
Note: unfortunately, we are not currently in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK.
How to apply
Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role.
We will be scheduling first round interviews as candidates apply, we will then complete a round of second interviews with a shortlist of candidates once the advertising has closed, with the view to appointing the role as soon as possible after that.
Equity, diversity and inclusion are core to the values and ethos of the charity’s work across all activities. The Churchill Fellowship is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences. Our office accommodation is accessible throughout.
The client requests no contact from agencies or media sales.
For over 100 years, we have been the co-operative and trade union supported uniformed youth organisation, pledging to educate for social change and span the world with friends.
We are seeking someone to join our small but dedicated team, supporting the growth of our residential centres and leading our finance function. This role will work closely with our dynamic senior managers, focusing on financial planning, forecasting, and sustainable growth.
A background in charity or small business finance is essential, and experience in the holiday sector, youth hostels or residential centres would be highly desirable. This is an opportunity to help a children’s charity continue to change lives through co-operative education and international friendship.
Why join us?
-
Be part of a historic moment as we mark 100 years of co-operative youth-led social action.
-
Be within an organisation with a passionate, values-driven community.
-
Work in a role that makes a difference to young people’s lives and futures.
Other benefits include: working from home allowance, flexible working, Employee Assistance scheme, all equipment provided, training budget available, Union recognition agreement, dedicated staff representatives, Up to 5% pension contribution, 28 days annual leave + Bank Holiday entitlement (pro rata), staffing policies which go beyond the statutory minimum.
Closing date: 9am Monday 3rd November 2025
Woodcraft Folk is committed to increasing and widening participation in all of its activities and proactively seeks to attract a diverse workforce. We actively encourage applications from people of all backgrounds, particularly those underrepresented in leadership roles in the charity sector. Woodcraft Folk contributes to the annual Race Report and is a Disability Confident employer.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.
Role purpose:
A member of the Senior Management Team providing management and direction to the Support Services to deliver The Stoll Foundation’s strategic objectives. This role is to provide operational oversight of tenant support and engagement services, ensuring vulnerable veterans are empowered, well-supported, and actively involved in shaping the services they receive. The role is central to fostering inclusive communities, improving tenancy sustainment, and enhancing resident wellbeing through collaborative, person-centred approaches.
To manage all Support Services across Soll, plus outreach services with partners.
Key responsibilities:
· Responsible to the Director of Support and Tenant Engagement for providing leadership and management of the Support Team in the provision of person-centred services, plus ensuring tenants are actively engaged in line with our Beneficiary Involvement policy.
· Implemented strategic objectives that align with our organisational goals. Ensuring that agreed outcomes are met, while actively monitoring progress.
· Present regular management information and detailed reports on key performance indicators, providing insights to guide decision-making and enhance service delivery. Foster a culture of accountability and continuous improvement, driving our mission to provide quality supported housing solutions for the community.
· Act as Safeguarding Lead.
· Deputise for the Director as required.
Management of Support Services
· Take on a strategic lead with other agencies including housing, health and social care professionals as required.
· Manage and maintain services in accordance with the principles and practice of equality and diversity.
· Ensure Support Plans and Risk Assessments are undertaken in line with Stoll’s policies and procedures.
· Ensure that there is a menu of health and wellbeing services provided, in consultation with beneficiaries.
· Ensure beneficiaries are involved in the design, delivery, and monitoring of services.
· Support the Director in undertaking a review of Support Services.
· Oversee the assessment of applicants on the waiting list for housing and support at Stoll. This includes monitoring progress.
· Ensure that each scheme is well managed, and staff cover is provided when necessary.
· Ensure any risks or significant concerns are escalated as required.
· As a member of the Senior Management Team contribute to the strategic vision and direction of Stoll, working proactively to ensure that services meet the changing needs and demands of the ex-Service community.
Person Specification
Head of Support and Tenant Engagement
- Significant experience of managing and leading Support Services at a senior level, working with adults.
- Significant experience in the involvement of beneficiaries.
- Experience of managing staff, including dispersed staff teams.
- Track record of developing teams and services.
- Experience of performance monitoring of the key performance indicators related to Support.
- Proven experience in Budget management and financial oversight.
- Experience with safeguarding responsibilities and the ability to act as the Safeguarding Lead.
- Experience/knowledge of the issues facing the ex-Service community.
- Excellent communicator.
- Aptitude and ability to work under pressure.
Closing date for applications: Friday, 24th October 2025 , 5pm
Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from ex-Service personnel.
Stoll appointments are subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
This is an exciting new role in an existing, hard working and successful team which is pivotal to the successful delivery of our technology change portfolio.
This role will see you leading and delivering technology change initiatives including supporting complex programmes, projects and small works and ensuring successful outcomes that align with our business objectives.
Working on a wide variety of projects and collaborating with internal and external stakeholders at all levels, this role requires strong project management, stakeholder management and communication skills. You will be experienced at end to end management of projects and working with the customer at the heart of all that you do, ensuring partnership and collaboration across functions and focusing on a positive customer journey.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to the Head of Technology Change, key responsibilities will include:
- Lead and manage the full lifecycle of technology change aligned with the Solution Delivery Lifecycle
- Utilise a blend of agile and traditional methodologies to improve the quality, speed and customer satisfaction of technology change whilst ensuring appropriate governance structure and controls are in place
- Effectively manage and co-ordinate multi-disciplinary delivery teams ensuring clear roles and responsibilities
- Build and maintain strong relationships with the Transformation Office and key stakeholders including business sponsors, project team members, technical teams and vendors
- Develop and implement change management plans to minimise disruption and maximise user adoption
Your contractual location of work will be your home. You will be expected to travel in the course of your work including semi regularly to our London Haig House office. You will be contracted to your home address, where you will be expected to work when not travelling.
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Interview Date(s): virtual interviews staring week commencing 10th November
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
The communications specialists in the PCS campaigns and communications team are dedicated to delivering the most up to date services for our members. We are looking for a Head of Communications to lead the team, using up to date tech, design systems and social media engagement to provide the best communications at all times for a diverse audience.
Salary and Location
- Band 5, London Spine points 21-17 or Regional Spine points 23-19
- Starting salary: London £63,279 p.a. rising to £72,098 p.a. or Regional £58,877 p.a. rising to £67,689, in annual increments
- PCS Clapham or Regional office
Successful candidates for the post of Head of Communications will be able to demonstrate:
- Professional experience of working in a communications field
- Problem-solving ability in crisis or challenging situations
- Understanding of different communications media and how to use them effectively
- An interest in developing communications technology
- A record of positive collaboration, building strong working relationships
The main duties of the Head of Communications role include:
- Leading on internal and external communications strategies that align with the union's overall goals
- Maintaining quality of all communications, ensuring consistent and positive messaging to promote the aims and objectives of the union
- Motivational management and development of the team
- Liaising with departmental heads, senior lay officials and other colleagues on a range of communications
- Budget management, bid preparation and liaising with suppliers
Excellent people skills combined with problem-solving ability and an understanding of up to date communications technology will all be essential requirements for a successful Head of Communications.
Closing date: 12 midday on Monday 20 October 2025
Interviews will be held by Zoom: Tuesday 4 November 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: HEAD OF COMMUNICATIONS
Ref: 1025
Grade: Band 5, London or Region
Salary
London Spine points 21-17
London Starting salary £63,279 p.a. rising to £72,098 p.a.
Regional Spine points 23-19
Regional Starting salary £58,877 p.a. rising to £67,689 p.a.
Location: PCS Clapham or Regional Office
Purpose of the job:
Develop, lead, implement, and ensure internal and external communications strategies are maintained and in line with PCS policy.
Lead on the strategic direction of the unions communications and oversee delivery, digital strategy, membership engagement and internal communications.
To advise and work alongside the National Management Team, National Executive Committee and partners to devise and implement communications campaigns and projects.
To assist in maximising the potential for union growth, development and success, and to encourage membership participation through robust communication strategies.
To undertake a management role with direct responsibility for staff ensuring that the work of the communications team is in line with the wider objectives of the union.
Responsible to: Head of Campaigns & Communications
Responsible for: Band 4 officers and Support staff
Contacts
External:
PCS members, elected officials and potential members. Employers, Legal and other advisors. TUC, members of other trade unions and related bodies. Senior government officials, Ministers, MPs, pressure groups, campaigning bodies and media.
Internal:
PCS staff and managers across regions, Senior Management Team, National Management Team and other PCS departments.
Main duties and responsibilities
1. Key areas
- Lead on, develop and implement internal and external communication strategies that align with the union's overall goals
- Create and oversee communication materials such as the creation of promotional and informative materials, digital campaigns, print materials, social media, audio and video
- Conduct quality controls on all communications, ensuring that all union communications and materials have consistent and positive messaging and branding
- Responding to crises or challenging situations quickly and professionally
- Contribute to the strategic development of the Unions policy objectives including the PCS planning process
- Provide support and have direct involvement through the National Management Team (NMT) in the unions bargaining, organising, campaigning, equality, learning and digital agendas
- Manage people and resources in the communications team
- Represent PCS at external meetings
- Provide advice to and lead relevant committees including the preparation and presentation of reports
- Monitor and report on issues and initiatives as requested
- Provide input into budgetary processes including bid preparation, monitoring and control where relevant
2. People Management
- Manage work allocation and workflow, future planning and support for officer team/line manager
- Motivate and manage individuals and the team as a whole to provide a high standard of service
- Check work standards and maintain consistent quality of delegated tasks
- Seek to continuously improve the effectiveness and efficiency of the team
- Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
- Proactively promote diversity in line with the wider PCS approach
- Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
- Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with line manager
- Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
- Work effectively with lay officials
- Deputise for line manager when required
3. Communication
- Ensure digitalisation, information and communications methods are effectively implemented and used to generate improvements
- Draft complex communications including briefs and reports to staff and members
- Communicate with members by producing circulars and briefings and by addressing meetings and conferences when required
- As necessary, represent PCS and liaise with outside bodies
4. Team Working
- Proactively promote team working and collaboration across the organisation
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
5. Equality
- Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination
6. General
- Participate and input information into PCS planning and budgeting processes
- At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values
- Take due and reasonable care of self and others in respect of health and safety at work
- Participate in appraisal, training and development systems
- Act in a manner that enhances the work of the PCS and its overall public image
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
- Such other duties that may reasonably be required and that are within the level of the responsibility of this post
- Willing to work outside normal office hours and location on occasion (e.g. attendance at Annual Delegate Conference, where required)
Person Specification: HEAD OF COMMUNICATIONS
Ref: 1025
Date: September 2025
Location: PCS Clapham or Regional office
ESSENTIAL FACTORS
QUALIFICATIONS
- Bachelors degree in communications, marketing, public relations, journalism, English or a related field or equivalent demonstrable experience
EXPERIENCE
- 5 years experience in communications field within a complex membership organisation
- People management including induction, work allocation, appraisal and conduct
- Leading committees and teams
- High level project management, problem solving and decision making
- Responding to crisis or challenging situations
TRAINING (including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Understanding of the political processes in the UK and the role and work of trade unions
- Budget monitoring and control processes
- Employment rights, equality legislation, discrimination law and working practices, in a communications context
- Impact and use of Digital and IT applications in a trade union
- Methods and techniques for bargaining, campaigning and organising
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to negotiate and form effective working relationships internally and externally
- Ability to identify and set standards and priorities
- Ability to provide strategic and policy implementation advice and guidance
- High standard of organisational ability
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?
ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.
As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.
We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.
You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.
Improving the lives of seafarers and their families with services, resources, strategies and advocacy




The client requests no contact from agencies or media sales.
Build Up is a youth-led charity that designs and builds public spaces, supporting young people aged 10-23 years old to shape their local area. We’re looking for a Head of Income Generation to drive our fundraising strategy and secure significant investment for our youth-led projects.
The Role
You’ll shape priorities, diversify income, and build lasting funder relationships – while writing compelling bids that win investment. With consultancy support on communications and evaluation, you’ll have the tools to make a powerful case for our work. We are a small, agile organisation capable of delivering big change - this is a new role in our team and combines big-picture strategy, innovation and hands-on delivery.
Who You Are
You’ll have a proven track record in leading fundraising strategy, securing charitable investment and writing successful grants. Alongside trusts and foundations, you’ll bring experience across other income streams (like corporates or major donors). You’ll balance strategy with delivery, thrive under pressure, and be excited by the chance to fund young people’s ideas. Because our model is unique, we need someone who can turn our distinctive approach into clear, inspiring narratives that unlock new opportunities.
About Build Up
Build Up is a London based award-winning youth-led construction charity. Since 2014, we’ve supported young people (10–23) to gain the skills, confidence and connections they need to thrive. On our projects, young people don’t just take part – they lead. With professional support, they design and build permanent public spaces that transform their communities.
Our approach is unique – and it works. Young people gain skills, confidence and power over decisions that affect them, while local communities benefit from safer, more inclusive spaces designed by and for local people.
Why Join Us
At Build Up, your work has a visible, lasting and personal impact. You’ll lead strategy, enjoy flexibility and support, and join a small, passionate team where your ideas genuinely shape the organisation’s future.
Key Details
Salary: £47,008 – £52,090 (pro rata, depending on experience) + 8% employer pension contribution
Part-time (3 days / 22.5 hrs per week)
Location: Hybrid – at least 1 day per week in our Elephant & Castle office
Contract: 2 years (with potential to extend)
Start date: January 2026 (flexible)
To Apply
For more information and to apply, please view our website.
Applications close 2nd November 2025.
Build Up runs practical construction projects across London, supporting young people aged 10-23 years old to shape their local area.




The client requests no contact from agencies or media sales.