This is a great opportunity to provide leadership and co-ordination across all of Muscular Dystrophy UK’s marketing and communications work and to develop and implement the MDUK brand.

Managing and co-ordinating a small expert team, you will support them and harness their expertise to continue raising awareness and the profile of the charity and its work, ensuring that more people know of us and recognise us as a source of support; and provide opportunities to convert this into support of the charity. You will evolve and oversee the processes and working practices the team has recently developed to help maximise their capacity and impact.

You will bring specific marketing expertise to the charity and will finalise and begin delivery of our new marketing strategy which aims to maximise recognition and understanding of the charity and deepen relationships with key audiences.

The role will provide engaging and motivating leadership, coaching, management and development of your direct reports and will work closely with the Director of Care, Communications & Support and with the other Heads in the directorate as part of the directorate Leadership Team. 

Applicants

The successful candidate should have:

• Demonstrable and extensive record of achievement at senior manager level in a high profile voluntary and/or public organisation
• Extensive brand development and strategic marketing experience across the whole marketing mix
• Extensive experience of raising the profile and reach of an organisation through integrated marketing and communication activity

Expectations in the role

• To manage the completion and delivery of the charity’s marketing strategy, working with colleagues across the charity to develop the supporter proposition and supporter journey
• To maintain strategic oversight of our external messaging and plan marketing in conjunction with colleagues
• To work with the Director of Care, Communications & Support to set and manage the Marketing & Communications department budget
• To ensure the smooth running of the marketing and communications function, effectively managing its processes and workflow and continuing to foster a culture of joined up collaborative working across the charity

Please download the job description to see full role responsibilities.

About us

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 70,000 children and adults in the UK.

Benefits

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, season ticket loan, ride to work scheme, health cash plan, and an employee assistance programme.

Location

This role is based at our office in Southwark, London with flexibility for home working 2-3 days a week. It is within a short walking distance of Southwark and Borough Tube stations. It is also a short distance from Waterloo Station, London Bridge Station and Blackfriars Station. We are also a 5 minute walk from the Tate Modern and Southbank, perfect place to go for lunch during the warm summer months.

   

In order to apply, please click on the Apply Now button and send your CV with a covering letter detailing why you are best suited for the role.

Please note interviews likely to be held w/c 1 November 2021.

*Unfortunately due to the high volume of applications we receive we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

The Children's Services (known as SISS at Guide Dogs) Operations Manager helps people with sight loss to live the life they choose by leading and managing a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs. The successful candidate will manage a small team of Habilitation specialists, who are geographically spread across the North East. Our Habilitation specialists deliver a range of contracts predominantly to local authorities within the area.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.

We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there will be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential
· Proven experience of planning and delivering person-centred services to meet the needs of adults, children and young people with sight loss and their families.
· Extensive experience and proven ability to work safely with adults, children and young people with developed understanding of both child protection issues and the issues affecting all vulnerable groups.
· Experience of collaborative working in a multi-professional setting.
· Able to demonstrate experience of managing a complex operations environment where exceptional, customer-focused service delivery is achieved.
· Experience of handling safeguarding concerns within a service delivery setting. 

Desirable
· Project Management experience
· Experience of Rehabilitation practice and Habilitation Quality Standards
· Experience of professional supervision of staff working with children with complex needs. 
· Up to date with current policies, practice and thinking in the Education and/or Health and Social Care sector.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button on our careers site.

As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Wiltshire Wildlife Trust is one of the top environmental charities in the UK.  We have a reputation for innovation in both nature conservation and creating new ways for people to benefit from engaging with the natural world.

As Head of Fundraising and Communications you will develop, lead and drive forward a successful income generation strategy for Wiltshire Wildlife Trust.  The Trust is looking for a dynamic, innovative individual who wants to embrace the challenge of securing a better future for the wildlife and people of Wiltshire and Swindon.

You will be responsible for growing the Trust’s financial resources; increasing membership and raising the Trust’s profile.  You will lead on the development and delivery of a three year integrated Fundraising, Marketing and Communication strategy, while providing support and guidance to your staff, enabling them to maximise opportunities to increase income.

You will bring new insights, techniques and breadth to our income generation.  Your ability and understanding of success in recruiting, retaining and increasing members will play a key role in developing a wider and stronger membership base for the organisation.

You will be an excellent networker and motivator, with the ability to build good relationships with key funders, stakeholders, and partner organisations including regional and national Wildlife Trust staff.   

As a member of the Senior Leadership Team (SLT) you will support the Chief Executive by taking collective responsibility for the management of the Trust and delivery of the Strategic Plan.  You will share in our success and achievements and help to formulate policy and strategy to guide the Trust’s development. 

We have a new exciting opportunity, not to be missed! At DEBRA we are currently looking for a Membership Engagement Coordinator to join our team. This role is based at the DEBRA Head Office in Bracknell, Berkshire.

About the Membership Engagement Coordinator

• To increase effective engagement with the EB community, ensuring members feel informed, valued, and listened to.
• To enable DEBRA to better understand the needs of the EB community.
• To ensure the EB community are at the centre of DEBRA’s charitable activity, by empowering a strong member voice.
• To increase members connections with DEBRA and other people living with EB, encouraging peer to peer support, and sharing of lived experiences.

What we’re looking for in Membership Engagement Coordinator

EB Community Engagement

• Develop a strong engagement strategy of diverse and inclusive initiatives, empowering members of the EB community to connect and to have a voice.
• Work with the membership manager to increase the number of members.
• Prepare and facilitate workshops, member panels, surveys, and presentations.
• Gather the views and levels of service satisfaction of DEBRA members.
• Facilitate member involvement in the development of and improvement of services and support available.
• Increase the volume and manage member involvement in providing case stories, volunteering, and undertaking ‘Ambassador’ roles.
• Facilitate individuals across the EB community to network through membership activities, events, on-line and informal contacts.

Reporting

• Record and measure outcomes of engagement initiatives.
• Report on the impact of key outputs of charitable activities making a difference to the EB Community.
• Report on opportunities for developments/priorities in charitable activities.
• Report to the EB community in relation to engagement initiatives.

Service and Communication

• Act as the first point of contact for members of the EB community with general enquiries, providing information or signposting as required.
• Act as the first point of contact to other directorates when members stories are required.
• Manage and record member compliments, feedback, and complaints.
• Work with colleagues to ensure information to members is presented in an appropriate and engaging manner.
• Produce articles and marketing materials to support member engagement and internal awareness of membership engagement.

Administration and management

• Facilitate/ support members in DEBRA ‘Ambassador’ roles.
• Maintain and manage the portfolio of member case stories.
• Maintain a register of members who are interested in supporting DEBRA’s work.
• Produce clear policies and procedures for engagement initiatives.
• Undertake and manage risk assessments for engagement initiatives.
• Assist with communication/mailing lists of EB community members.

Miscellaneous

• To attend meetings and events, as necessary.
• To work as a team member as part of the overall organisation.
• To ensure that all working practices comply within DEBRA policy, Health and Safety legislation and always maintain confidentiality.
• To carry out any other duties as requested by the Membership Manager or Director.

Key skills we are looking for:

• Passionate about making a difference to people’s lives.
• Understands and values the needs of a diverse community.
• Ability to be flexible to accommodate occasional evening/weekend work.
• Ability to travel independently as required to events/meetings.
• A willingness to gain expertise in EB.
• Collaborative working with others in a team to achieve shared objectives
• Data recording, analysis and report writing
• Collation of service and satisfaction levels
• Delivering to deadlines and working flexibly with changing priorities
• Presentation skills
• Negotiation skills
• A genuine interest in promoting equality, diversity, and inclusion. and be passionate about community engagement
• Demonstrates empathy
• Ability to research and generate new initiatives
• Achievement oriented – a pro-active approach with the ability to meet challenging targets and overcome obstacles.
• Accuracy and attention to detail.
• Excellent interpersonal skills
• IT Literate, including ability to use Microsoft office and databases.
• Adaptability – openness to new ideas and ability to prioritise conflicting demands.
• Positive disposition and self-motivation with the ability to work independently and as part of a team.
• Highly organised.

About us

DEBRA is the national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.

The worth of every activity at DEBRA is assessed by the impact it has to improve the quality of life for those in the EB community, a group of 5000+ people in the UK who have the genetic skin condition EB.  For over 40 years, the charity DEBRA has been providing care and funding research to try to cure this devastating condition.

If you are enthusiastic about the contribution you could make and would like to join our team as our new Membership Engagement Coordinator please click ‘apply’ today – don’t miss out, we’d love to hear from you!

Marketing and Campaigns Officer

We have a fantastic opportunity for a marketing professional to join a leading national charity and membership association, as Marketing and Campaigns Officer. This is an exciting time to join the team as you will be responsible for developing and delivering multi-channel marketing plans.

Position: Marketing and Campaigns Officer

Location: Head office, Huddersfield

Hours: Full time, 37 hours per week

Salary: £26-29,000

Duration: Permanent

Benefits: Include 25 days paid holiday (rising to 29 days with service increments) plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, Flexible working patterns

Closing Date: 8th November

The Role

The Marketing and Campaigns Officer is responsible for developing and delivering the multi-channel marketing plans. The role also has responsibility for marketing across the charity, particularly focusing on digital channels and campaigns, providing copy and strategic direction, but also including marketing of events, products and services. Working closely with the Brand Marketing and Corporate Partnerships Manager, the Marketing and Campaigns Officer will liaise with colleagues across the organisation to develop reach across the UK and beyond through a range of activities.

Main duties include:

• Working with the Brand Marketing and Corporate Partnerships Manager to implement the marketing strategy for the organisation
• Create and support multi-channel marketing campaigns in collaboration with the team and relevant managers, to ensure the most impactful campaigns possible
• Track effectiveness of marketing campaigns, report findings
• Build the digital presence, increasing traffic and user interactions
• Research and analyse market trends and competitors
• Provide copywriting and content management, ensuring accuracy of writing and content for publishing on all communication channels
• Support the design and production of relevant promotional materials, such as the website, magazine and other printed materials
• Oversee the organisation’s attendance at events and trade shows

About You

As Marketing and Campaigns Officer, you will have:

• Recognised marketing qualification to Degree/Professional Level or equivalent expertise
• Digital marketing qualification or equivalent experience
• A Level English

You will have experience of:

• Demonstrable experience in marketing
• Creating multimedia content
• Planning and developing marketing campaigns
• Managing a demand-led workload
• Working with marketing team and colleagues to achieve delivery as a team
• working in a fast-moving environment with an ability to handle numerous projects with competing deadlines and priorities

To apply you will be asked to submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.

About the Organisation

The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.

You may have experience in areas such as Marketing Manager, Marketing Executive, Marketing Officer, Marketing and Communications Manager, Marketing and Communications Officer, Communications Manager, Communications Officer, Marketing, Communications, Marketing and Communications, Digital Marketing Manager, Digital Marketing, Online Marketing, Digital Marketing Manager, Brand, Corporate Partnerships, Events, Event, Events Marketing.

English Touring Opera is recruiting a dynamic communicator, fundraiser and opera lover to lead on all fundraising, on its relationship with Arts Council England, and on strategic communications. We are seeking a creative, innovative, and self-motivated fundraising and communications professional to sustain and increase ETO’s fundraised income, advance ETO’s media presence via the press and critics and craft compelling stories about the Company and its work for its key audiences and stakeholders. 

ETO is entering an exciting period in 2022 when we will be applying for our next Arts Council England National Portfolio Organisation grant. The Head of Development and Communications will support this application to secure a future three years of core funding (2023-2026).

The Head of Development and Communications will hold a key position within ETO’s senior management team working closely with the Director and Producer and will lead the work of the Development department, managing two Development Officers whose primary focuses are on private donor cultivation and Trusts and Foundations respectively. With upcoming investment within the Development function, this role will lead the department towards ambitious income targets.

Fundraised income is vital to sustain ETO’s wide-ranging activity, including its two annual tours to theatres across the country and its extensive Learning and Participation Programme, as well as enabling additional projects, all dependent on galvanising significant philanthropic or in-kind support. The role will also lead all ETO’s public facing and strategic communications, managing the external PR firm in the first instance.

We particularly encourage applications from disabled people and people from Black, Asian and minority ethnic backgrounds, as these groups are currently under-represented in the cultural sector.

Background

Shared Lives Plus is the UK membership charity for more than 6,000 Shared Lives carers, 150 Shared Lives schemes and a growing network of over 25 Homeshare services.

Our vision is a kinder, stronger society built on sharing our lives and our homes. We help build communities where everyone lives a full life, regardless of the support they need. We do this by turning Shared Lives, Homeshare and Family by Family into thriving, mainstream options, with all the right structures in place to support and guide those who want to share their lives and homes.

Homeshare UK is the network for Homeshare services supported by a team at Shared Lives Plus. We’ve recently secured funding to develop two new Homeshare services in Liverpool and Newcastle, as well as develop a social franchise model for small towns and rural areas.

Shared Lives Plus is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work.  We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do.  

We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives.  We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Overview of the role

We are looking for a communications officer who can help our existing network and new Homeshare services grow to scale, reach new audiences and compel them to action. Can you write copy that engages and inspires? Can your words change attitudes and actions? If you come alive working in a fast-paced environment aren’t afraid of a challenge and skilled in navigating complex relationships, we would love to receive your application. You will be responsible for delivering tactical marketing, communications and media relations to promote Homeshare at a national, regional and local level. This is a role where understanding across disciplines is essential to coordinate and deliver full communications for Homeshare UK.

You will have excellent written and verbal communications skills, with the ability to produce high-quality creative, effective and accurate press and marketing materials. You will be working with a diverse range of internal clients - an understanding of housing, social enterprise, or older people’s interests would be an advantage.

Shared Lives Plus is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work.  We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do.  We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that the diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Key responsibilities

The successful candidate will be responsible for delivering communications plans and tactics for colleagues leading Homeshare UK’s new programme of work and membership network. The role will drive national, trade and regional media interest and growth for Homeshare services in key locations across the UK, and its social franchise model, developing marketing to support services’ growth, along with maintaining and updating our digital platform and social media channels.

Main duties and responsibilities include:

• Advising Homeshare UK colleagues and members on the most effective forms of communication for their target audience
• Creating, editing and uploading content for the web, social media communities, print marketing collateral and internal communications
• Sourcing stories about Homeshare for news articles for regional, national and trade media
• Collating and maintaining regional press and media lists
• Copywriting, editing, proofreading for publications and internal bulletins
• Editing the website and other digital platforms
• Assisting in the management of the story, image, video and design libraries
• Developing and delivering communications channels and processes to ensure consistency and delivery of work on time to internal clients and external audiences
• Organising and developing creative marketing campaigns with online and print marketing collateral, sourcing quotes and liaising with designers
• Regularly monitoring and evaluating engagement in communications channels which can provide insight into current trends and contribute to the Communication team’s operational planning
• Working with people who participate in Homeshare and their local organisation to bring Homeshare to life with key audiences
• Contributing to the team’s strategic planning with ideas to improve communications and engagement based on evidence
• Building strong internal relationships to support colleagues across the organisation to promote brand consistency, tone of voice and facilitate robust communications internally and externally.
• Actively engage with the Homeshare UK network attending monthly practice meetings, training events and annual conference
• Work in accordance with Shared Lives Plus aims, objectives, policies, and procedures and promote a positive image of the organisations and its members
• Engage in continuous self-development and training
• Promote diversity, equality of opportunity and anti-discriminatory practice and Human Rights
• Undertake such other duties as may reasonably be required, commensurate with the level of the post. 

Based at our office in beautiful Findhorn,Moray, Trees for Life are searching for our next Head of Finance and Resources to lead and manage our team. With a special focus on developing, implementing, and constantly refining Trees for Life’s financial management systems to ensure they are effective and fit for purpose as the organisation grows, the post holder will have an important supporting role in ensuring TfL’s projects and programmes are properly budgeted and that all aspects of project funding and associated running costs are included. 

Trees for Life has grown significantly in scope and size in recent years and sound, efficient and effective financial and human resources management and systems are essential in ensuring that the organisation can continue to develop. The overall purpose of this post is to have responsibility for finances, human resources, financial systems and other organisational systems within the charity.

Please see the Job Description for further details.

Harris Hill are delighted to be supporting Consumers International in their search for a Part Time Global Communications and Membership Lead.

The organisation:

Consumers International is the only global membership organisation for consumer groups around the world, bringing together over 200 member organisations in more than 100 countries to empower and champion the rights of consumers everywhere.

They work with their members and partners, across national borders to address critical, systemic global issues that impact and involve consumers. Representing and empowering consumers, they are their voice in international policy-making forums and the global marketplace to shape a world where everyone has access to safe and sustainable products and services. Their work shapes the future for consumers in food, finance, energy, mobility, sustainable consumption and more.

The role:

As Global Communications and Membership Lead you will drive the development of Consumers International's voice - ensuring the development and delivery of integrated, targeted, insightful and relevant communications to all stakeholders.

You will build recognition of Consumers International and its reputation around their Change Agenda and, through excellent communications, support long-term, trusted engagement with it's Members and stakeholders.

You will adapt quickly and enjoy building and innovating in an entrepreneurial environment as the organisation implements their new strategy.

You will also support regular outreach to the organisation's global network of Members with insight, building a calendar of global connection points through the year.

The ideal candidate will have:

- Solid communications, brand and media experience

- Experience developing and delivering successful communications strategy

- Previous advocacy communications experience

- A tack record of managing multiple complex stakeholder relationships successfully

- Solid experience advising SLT on Communications

- Ability to produce accurate, inspiring and relevant copy

If you are a passionate senior communications professional keen for their next challenge in a senior role at an organisation in an impressive growth stage with endless potential this could be the role for you!

Location: Home Based with regular travel to London Office

Salary: £70,000 FTE

Contract: Part Time 2.5-3 days a week, Permanent

To find out more please email a copy of your CV to [email protected] .

Closing date: This role will firmly close Friday 29 th October at 5.00pm.

Please be aware only successful candidates will be contacted.

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

ABOUT CASE  

CASE is a global education not-for-profit membership association that advances education to transform lives and society.  Advancing education in over 3,600 member institutions, CASE has more than 85,000 individual members in 82 countries.    

Headquartered in Washington D.C., CASE works across all continents from its offices in London, Singapore and Mexico City and seeks to achieve a seamless experience for all its communities: particularly its members, volunteers, and staff.  Its new strategic plan seeks to make CASE truly global.  Working together across time zones and borders, CASE staff in all offices seek to make this ambitious One CASE aspiration a reality.     

The Council for Advancement and Support of Education is the global not-for-profit membership based association dedicated to educational advancement—alumni relations, communications, development, marketing, and advancement services—who share the goal of championing education to transform lives and society.

To fulfill their missions and to meet both individual and societal needs, colleges, universities and independent schools rely on-and therefore must foster the good will, active involvement, informed advocacy and enduring support of alumni, donors, prospective students, parents, government officials, community leaders, corporate executives, foundation officers and other external constituencies.

OVERVIEW

Job Title: Membership Officer
Reports to: Head of Membership and Volunteer Engagement
Salary Band: £23,000 - £26,000 
Contract: Permanent contract with a probationary period of three months.

Hours of work: 37.5 hours per week, but occasional extra hours required (to support delivery of programming). The pattern of hours may vary according to operational needs but start and finish times can be flexible in line with CASE’s alternate working arrangement policy. Generally, work will be carried out between the hours of 9.00-17.30.

CASE operates an Alternative Work Arrangements (AWA) policy, this provides flexible option working arrangements that help meet the challenges of balancing work and personal life while contributing actively to the priorities of CASE’s mission and elevating staff collaboration in a global workplace.

Location: The CASE Europe office is on Artillery Lane in Central London. The role will commence as remote and there will be flexible arrangements made when a return to the office is possible. In person conferences are held in the UK and Europe and some overseas travel will be required (when permitted and considered safe for staff and participants).

Please note currently during COVID-19, most CASE employees are working on a fully remote basis. A return to the office plan will be implemented from October.

Pension: Contributory pension available.
Holiday: 20 days per annum, plus statutory holidays and when the office closes between Christmas and New Year.

ABOUT THE ROLE

Position Purpose: 

The Membership Officer (Europe) provides organisational and administrative support to the CASE membership team in the Europe region, ensuring excellent customer service and delivery of outstanding membership benefits. The Membership Officer is first point of contact to all CASE members in Europe and liaison between several colleagues within CASE’s global team as well as external stakeholders is key to coordinate membership services and engagement across teams and projects.

Duties and Responsibilities: 

• Coordinate the administrative processes for all membership applications and renewals in Europe and Africa regions, including grace-chasing, maintenance of accurate membership records in Personify, promotion of new membership products through membership marketing campaigns and financial processes.
• In collaboration with the Membership Manager, coordinate membership onboarding and engagement for members in Europe and Africa regions, including hosting the monthly regional membership benefits webinar.
• Support the Head of Membership and Volunteer Engagement with implementing the member engagement, retention and acquisition strategies – to meet regional KPIs.
• Assist the Membership Manager and Head of Membership and Volunteer Engagement in enhancing CASE membership products, resources and services to the educational advancement community.
• Under the OneCASE structure, collaborate with the global membership team to improve organisational processes to optimise CASE membership services.
• Collaborate with CASE teams to promote membership at regional conferences and as part of other events and content.
• Work with MarComms colleagues to coordinate membership marketing and communications, including providing up to date mailing lists and gathering intelligence (e.g. feedback) form members in the region.
• Provide reports on membership figures for Europe and Africa regions.
• Act as first point of contact for members and provide excellent customer service for all enquiries.
• Establish and maintain effective working relationships with stakeholders.
• Any other duties as assigned by the Head of Membership and Volunteer Engagement.
• Support Executive Director with preparation for CASE Council in Europe and CASE Cabinet meetings and stewardship of Council and Cabinet members.
• Update Council and Cabinet communities on the web as necessary.
• Support Executive Director with the stewardship of volunteers in the Europe region, including CASE Laureates.

Person Specification:
At CASE we value professional excellence, integrity and respect for our community of volunteers and staff as partners, stakeholders and leaders. We are committed, in all that we do, to be collaborative, inclusive and embracing of diversity. Therefore we are looking for a Membership Officer with the below qualifications, experience and attitude.

Key Qualifications & Experience:
• Educated to degree level.
• Demonstrable administrative experience and proven track record of customer service.
• Ability to understand and work with people of a variety of different cultures.
• Strong organisational skills and detail oriented with concern for accuracy.
• Excellent oral and written communication skills, interpersonal skills and the ability to communicate effectively with people at all levels, both internally and with external contacts.
• Excellent time management and prioritisation skills
• Ability to work accurately with financial and numerical data, including experience of using spreadsheets to maintain and monitor financial information.
• High comfort level with IT systems and good working knowledge of Microsoft Office Suite (including Access), Outlook and Database Management.
• Interest and commitment to the work of CASE.

Desirable Skills:
• Fluency and competency in European languages.
• Ability to build and maintain sustainable relationships with various stakeholders.
• Creative and innovative approach to work
• Ability to take a task from the start to completion working on own initiative.

Attitude:
• Demonstrable interest in education and for the mission of CASE.
• Strong commercial, market-led approach.
• Friendly but robust manner.
• Ability to work as part of a small team and on own initiative.
• A flexible approach to work with ability to work outside of office hours on occasion (e.g. at
conferences over weekends).
• Confident professional personality to manage yourself, others and projects to a high standard of
excellence and respective to the organization’s goals.
 

Complementary information:

CASE Europe is committed to maintaining a work environment that is free of discrimination based on the grounds of race, religion or political beliefs, ethnic or national origin, gender, age, marital status, sexuality, disability or any other legally protected status. Each member of staff is obliged to adhere to this policy.
All positions at CASE are offered subject to the receipt of satisfactory references and all applicants must have the right to work in the United Kingdom.
To apply for this position please send a cover letter along with a CV. Application closes on October 22nd, interviews will be held virtually the following weeks.

 

ABOUT CASE  

CASE is a global education not-for-profit membership association that advances education to transform lives and society.  Advancing education in over 3,600 member institutions, CASE has more than 85,000 individual members in 82 countries.    

Headquartered in Washington D.C., CASE works across all continents from its offices in London, Singapore and Mexico City and seeks to achieve a seamless experience for all its communities: particularly its members, volunteers, and staff.  Its new strategic plan seeks to make CASE truly global.  Working together across time zones and borders, CASE staff in all offices seek to make this ambitious One CASE aspiration a reality.     

The Council for Advancement and Support of Education is the global not-for-profit membership based association dedicated to educational advancement—alumni relations, communications, development, marketing, and advancement services—who share the goal of championing education to transform lives and society.

To fulfill their missions and to meet both individual and societal needs, colleges, universities and independent schools rely on-and therefore must foster the good will, active involvement, informed advocacy and enduring support of alumni, donors, prospective students, parents, government officials, community leaders, corporate executives, foundation officers and other external constituencies.

OVERVIEW

Job Title: Senior Marketing and Engagement Manager Europe 

Reports to: Deputy Director Europe 

Matrix Manager: Senior Director of Marketing and Communications US 

Contract: Permanent (with a probationary period of three months) 

Salary: up to £40k (depending on skills, qualifications, and experience) 

Pension: Contributory pension available

Additional Benefits:  Access to an Employee Assistance Programme to support you

with any work, personal or family issues. Interest-free Season Ticket Loan. Childcare Voucher Scheme benefits 

Hours of work: 37.5 hours per week, but occasional extra hours required (to support delivery of programming). The pattern of hours may vary according to operational needs but start and finish times can be flexible in line with CASE’s alternate working arrangement policy. Generally, work will be carried out between the hours of 9.00-17.30.

CASE operates an Alternative Work Arrangements (AWA) policy, this provides flexible option working arrangements that help meet the challenges of balancing work and personal life while contributing actively to the priorities of CASE’s mission and elevating staff collaboration in a global workplace. 
 
Please note currently During COVID-19, most CASE employees are working on a fully remote basis. A return to the office plan will be implemented from October.

Location: Office based in Central London. The role will commence as remote and there will be flexible arrangements made when a return to the office is possible. In person conferences are held in the UK and Europe and some overseas travel will be required (when permitted and considered safe for staff and participants). 

Holiday: 20 days per annum, plus statutory holidays. Office closed between Christmas and New Year and for additional two days at at the Easter break, which is not included in your annual holiday entitlement. Total leave days 25 (including extra days Christmas and Easter. 5 additional days leave are awarded after 5 years at CASE.

ABOUT THE ROLE

Position Purpose:

To lead the development of a marketing strategy for the Europe region and manage regional marketing and communications content and campaigns to build awareness of CASE in the sector, drive membership engagement and growth, grow revenue, promote our education programmes and products, and provide informative and thought-leading communications for all our members.

This role requires someone who can think both strategically and creatively to coordinate, calibrate and evaluate global and regionally produced CASE content and campaigns to drive membership engagement and the CASE brand in the Europe region. The role requires a strong grasp of developing content strategy, building relationships and utilising analytics tools to develop key communications to the CASE membership. 

You will need to be well organised and self-motivated and be a real team player to build and strengthen relationships across our global network. 

Responsibilities:

• Oversee all CASE Europe marketing and communications activity – to include both the calibration of globally-produced content & campaigns and the commissioning and development of nuanced regional content & campaigns - to achieve strategic and operational objectives.

• Ensure that activity is delivered in a strategic, co-ordinated, and impactful way by working closely internally with the membership, educational programmes, research, and business development teams, with the global marketing team in Washington DC, and externally with our volunteers.

• Lead regional marketing strategy for the promotion of CASE conferences, products, and services, including input to the creation of messaging and creative elements.

• Create engagement strategies including target audience analysis and continued behavioural tracking, adjusting as needed to achieve stronger ROI. 

• Work in collaboration with other regions globally and advise the Executive Director and Deputy Director of the Europe office in London on key communications for the sector. 

• Lead and develop marketing plans for key Europe research projects for example CASE Ross Survey and DEI&B survey 

• Work with the global content team in Washington DC to identify, commission and develop European content for global communication channels e.g., Currents Magazine. 

• Build relationships with key stakeholders and members to gain insight to help produce content showcasing Europe members and volunteers e.g., CASE Faces. 

• Oversee and liaise with colleagues in the US on email campaigns to promote CASE’s value proposition, products, and brand. Liaise with marketing and communications colleagues in all regions to cross-promote CASE Global products.

• Develop content to promote relevant content and membership benefits to the Europe region and benefits including Graduate Trainee Scheme, CASE-Ross, CASE Member Engagement sessions (CASEtogathers) 

• Develop content for the creation of membership engagement newsletters and communications including non-member prospect membership engagement to promote member benefits and support membership retention targets.

• In collaboration with global digital communications staff, direct European content promotion in digital channels such as social media, e-newsletters, and personalised emails to create messages that align with the marketing strategy for the region. 

• Responsible for media monitoring for the Europe region 

• Evaluate the effectiveness of marketing efforts. Participate as necessary in analysing market research, web analytics, and other data to determine audience preferences.

Essential Qualifications, Skills & Experience  

• Bachelor’s degree in marketing, communications, journalism, publications, or related engagement field; at least 4-6 years of hands-on experience of market or audience engagement and development with demonstrated results.

• Experience in digital platforms and or digital certification a plus.

• Experience working in a content development, market development or communications role

• Experience of working at a senior level and with volunteers or key stakeholders 

• Experience working strategically and coordinating multi-channel marketing and communications campaigns to drive sales for membership and events/customers and services

• Experience of working with third party designers and contractors to create engaging material to support our member engagement programmes and benefits 

• Understanding and experience of utilising digital channels to reach different audiences 

• Work to tight deadlines with excellent time management and prioritisation skills with ability to manage multiple projects 

• Strong organisational skills, analytical and logical nature 

• Ability to build relationships and to work collegially and inclusively 

• Excellent oral and written communication skills, including proven copywriting ability

• Experience of using a CMS web administration system or similar 

• Experience of using email marketing software (Informz or similar) 

• High level of IT systems and good working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Database Management 

• Strong eye for detail and concern for accuracy 

• Able to build strong relationships with internal teams and external agencies to deliver campaigns whilst supporting budget management, monitoring quality, and delivering on time 

• Experience of communicating effectively with people of all levels and work well as part of a team.

Desirable Skills and experience: 

• Experience of working in Education, membership association or not for profit sector 

• Project management certification a plus 

• Experience of advancement, philanthropy, or supporter relations fields 

• Professional diploma in Marketing or Communications from Chartered Institute of Marketing, Chartered Institute of Public Relations, or similar 

• Ability to speak other languages

Attitudes: 

• Demonstrable interest in education and for the mission of CASE 

• Strong commercial, market-led approach 

• Ability to work as part of a team in an inclusive and collegial way 

• Ability to make decision utilising evidence and to work on own initiative 

• Readiness to work unsocial hours on occasion (e.g., over weekends at conferences) 

• Understanding of the importance of diversity, equality, inclusion and belonging and the value a diverse culture brings to an organisation  

Complementary information

To apply for this position please send a cover letter along with a CV. Application closes on October 23rd, interviews will be held virtually the following weeks.

First stage interviews will be held on between 26th - 28th, 2021. 

Final stage interviews planned for the week starting November, 1st, 2021. 

The University of East London Students' Union is a membership organisation set up to ensure students are empowered to have a full university experience. We offer our members opportunities to meet new people, explore interests and establish mechanisms to improve their course and University.

We have made great progress on our communications in recent years and we need to continue this. The marketing and communications manager will be responsible for the operational aspects of our marketing and communications work, seeking to publicise our activities and services and to increase engagement and participation in those activities and services. Although we generate some revenue through advertising (online and on campus), the manager will help to increase our revenue through advertising, media sales, experiences and other new markets.

You will be leading an expanded team which now includes a graphic designer and a social media coordinator. You will be educated to degree level (or equivalent) in marketing, communications or similar and have proven success in engaging members/customers from working in a similar role elsewhere.

Job Purpose:

1. To provide front-line support to the Political Studies Association’s specialist groups
2. To provide front-line service responding to enquiries by current and prospective members
3. To support the Membership & Programmes Manager and Membership & Programmes Officer in fulfilling the requirements of the various PSA membership schemes

Main responsibilities:

Supporting our specialist groups and expert networks

• Manage the specialist groups inbox, online and phone communications, responding to queries directly or forwarding the query to relevant colleagues. Ensuring that engagement and action is resolved and carried out in a timely manner.
• Support specialist groups, and networks, in setting up and promoting events, including managing digital events via Zoom as required, and ensuring they have access to PSA’s current guidance on running meetings and events.
• Circulate updates and bulletins to specialist groups as requested by the lead trustee or CEO.
• Assist specialist groups in gaining access to, and using, the website and database (CiviCRM). Maintain oversight of the specialist groups’ section of the website, ensuring consistency and accuracy of group details are up to date and taking remedial action as required.
• Liaise with the specialist groups regarding grants/funding opportunities, as funding becomes available, including informing groups of decisions made by the trustees to bids submitted by them.
• Provide data relating to the groups as requested by MPM colleagues, or the wider team, including as part of reporting to trustees, providing data to the MPO regarding to groups’ budget allocations, and in confirming membership of prize entrants.
• Provide updates about specialist group activities, as relevant, to be included in the regular e-newsletters to members
• Liaise with the specialist groups on their involvement with the annual conference, and related tasks as required by the Events & Marketing Manager.

 Provision and development of membership services:

• Respond, and take required action, to general membership enquiries, by inbox or phone, including updating the CiviCRM database as relevant.
• Work with the Membership & Programmes Officer to ensure action is taken to resolve and respond to enquiries within 48 hours.
• Assist with monthly direct debit runs and associated database checks, particularly during busy renewal periods (1st quarter of the year).
• Contact members as required and update mailing lists for postal journals.
• Assist with data input and crosschecking records to ensure swift and speedy resolution, especially around the time of the annual conference (March/April).

Provide support with member events and conferences:

• To support, as requested, the Events & Marketing Manager, and other colleagues, in organising and executing the PSA’s Annual International Conference and other member-orientated or public events (both physical and online) throughout the year. This may include handling invitations, responses, logistics and, on occasion, providing ‘hands on’ help at the event venue or via online platforms such as Zoom - making full use of these opportunities to engage our membership.

Other duties and responsibilities:

• Fulfilling other activities, in addition to the main responsibilities above, as requested by the MPM and MPO.
• Managing the PSA’s [email protected] inbox, actioning accordingly.

• On occasion supporting colleagues in work areas outside of this job description.
• Compliance with PSA policy including absence, appraisal, health & safety, EDI and GDPR.

Capabilities & attitudes

Enjoys and is confident in dealing with members face to face, over the phone and via email

A willingness to help others, in a timely manner, through provision of information, services and assistance

Friendly and approachable team player

Confident and articulate manner to communicate at all levels, and in a variety of situations

Experience

Track record of providing excellent membership or customer services

Working in membership services in a similar learned society or professional membership body

Ability to prioritise and work on own initiative in order to meet deadlines and achieve a wide range of tasks and objectives

Strong planning, organisational and time-management abilities

Experience of dealing with a range of people in a friendly but professional and helpful manner.

Structure: this post supports the Membership & Programmes Officer, with both posts managed by the Membership & Programmes Manager. The post is based in our Head Office in Camden

Additional information: the role is part-time and there is some requirement to work outside normal office hours to attend various PSA events. In addition, occasional travel would be expected within the UK.

Terms of Employment

1. The starting salary will be FTE equivalent £24,000 per annum, pro-rata for 3 days.

2. 22.5 hour working week (normally 9:30 – 5:30 including 30-minute unpaid lunch break); willingness to work occasional evenings and weekends with no overtime payments but the flexibility to claim time off in lieu.

3. Pro-rata of FTE equivalent 25 days’ annual holiday allowance plus bank holidays

4. Employer contribution to pension (10% for employee contribution of 5% of salary) following a three month probationary period.

Structure: there are seven members of staff currently. This post is normally based at our offices in Camden although staff are being supported to work from home in light of the Covid-19 pandemic.

How to apply

Please submit a CV (no more than two sides of A4) and a succinct covering letter explaining why you are suited to the role by 5pm on 5th November 2021. Interviews will be held w/c 15th November. If you have not heard from us by then please assume that you have been unsuccessful.

Please also complete a PSA equal opportunities monitoring form.

Thank you for your interest in the Political Studies Association

Families Need Fathers is a registered UK charity working to promote collaborative post-separation parenting. The Operations and Marketing Officer offers a great opportunity to make a difference and improve outcomes for children and their parents. We offer a range of support services as well as campaigning and lobbying activities to improve family support services and legislation. Being a small organisation, doing a huge job, means that the postholder will be able to be involved in a wide range of projects and to use and develop their experience in a breadth of ways that are less likely to be available in larger organisations. The role is offered on a 12 month contract, with a view to extending it or making it permanent depeding on how the role evolves and availability of funds. The role is offered full-time or part-time based at our office and working from home. We will consider job-share options for part-time workers.

We want to hear from all interested candidates, and to be considered for the position we strongly recommend submitting a detailed covering letter along with your CV, outlining why you're right for the role.

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