Head of marketing jobs

About the role

We are looking for a proactive self-starter to sit within a high-performing team working to raise awareness of SSAFA’s support in the South West Region of England to those in the Armed Forces Community who need it most.

With the ultimate objective being to grow SSAFA’s presence, profile, and identity, the role is responsible for all marcomms activation in the region. The role holder will work to deliver the central Fundraising, Marketing & Communications strategy.

This role reports to the Head of Communications with close alignment with colleagues across the marcomms directorate. The marcomms manager will be responsible for managing marketing campaigns in the South West Region of England and promoting SSAFA’s fundraising initiatives and services. You’ll identify the areas of greatest impact and cut through, deliver integrated awareness campaigns and secure media coverage of fundraising events. Crucially, you’ll be able to identify stories which resonate with our target audience and write calls to action.

With a heavy focus on media and PR activity, key to the role is building strong relationships and contacts with relevant stakeholders in your region including media representatives, employees, volunteers, and case study beneficiaries.

About the team

The Communications team is a small but dynamic group of individuals with strong skillsets across Public Relations, Storytelling (case studies) and Internal Communications. The team is a mix of ex-forces and civilians, and they are always sharing knowledge and expertise with each other.

You will work closely across all directorates within SSAFA, with a focus in South West, to garner information and create compelling marcomms campaigns and activities to raise awareness of SSAFA’s work.

About you

You will be a highly motivated and creative communicator with a proven track record of delivering impactful PR and marketing campaigns. As a natural storyteller with strong media instincts, you will excel at securing high-profile coverage and elevating our brand presence. You will be a confident relationship builder, skilled at engaging stakeholders across the region, from media contacts to volunteers and case study beneficiaries. You will also be able to work independently while staying closely aligned with teams across fundraising and communications, demonstrating proactivity and the ability to manage multiple projects effectively.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Interviews: TBC

The Development and Alumni Office (DARO) exists to support the University of Birmingham's academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community.

As part of an award-winning team, you will work with our Head of Legacies and Endowments and Legacy and Endowment Officer to generate new gifts to the University and to care for our existing donors. The Legacy and In Memory Officer role is your opportunity to join our excellent team at an exciting time during our 125th anniversary year as a University. You will be passionate about the impact the University’s teaching and research has on the world and have enthusiasm for working in higher education fundraising and helping the University achieve its charitable objectives. You will be an excellent communicator, willing to be in an external facing role, speaking regularly with our supporters, and highly organised, thriving in a fast-paced working environment. 

Legacy gifts, or gifts in wills, play a major part in supporting both students and research and you will require a broad skillset but a relationship centred approach to take on this varied role in which you will be well supported with training and development. We are ambitious to grow our legacy and in memory programmes substantially in the coming years and would relish your passion and enthusiasm to help us do that. 

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

The post holder will work closely with the Head of Education and Development to support the delivery of BASHH’s broad programme of education and training. They will be responsible for the day-to-day administration of the STI Foundation and will provide executive support for the STI Foundation Steering Group and BASHH’s Education Committee.

They will also support the BASHH membership function to ensure that BASHH meets the changing needs of our members and drives forward the agenda for better sexual health and HIV care for all.

Joining at an exciting time for BASHH, the post-holder will ensure the continued integrity and credibility of BASHH’s extensive education and training offering, playing a significant role in equipping our world-class genitourinary medicine workforce to build, adapt to and influence change at a national and global level.

Join us as our Digital Insight Analyst at Diabetes UK. 

Are you passionate about making a real difference? We have an exciting opportunity for a data-driven professional to lead our A/B testing efforts and help transform our digital platforms.

In this dynamic role, you’ll co-manage our Digital Optimisation programme—driving the full lifecycle of A/B and multivariate testing, from hypothesis creation and stakeholder alignment to prioritisation, implementation, and analysis. Using tools like Webtrends Optimize, GA4, Looker Studio, and BigQuery, you’ll deliver clear, actionable insights that improve user journeys and digital experiences.

We’re looking for someone who can inspire and collaborate, building strong, positive relationships across teams. Your ability to influence and work together with others will help us embed a test-and-learn culture and make smarter, evidence-based decisions.

Join us and be a part of something truly transformative. Together, we can change the narrative around diabetes and create a more inclusive world.

For further information about the role please refer to the job description at the end of the page.

Fundraising Roles only: Diabetes UK is committed to fundraise in a way that is legal, open, honest and respectful and expects all staff and volunteers to share this commitment. We are registered with the Fundraising Regulator and you will be expected to adhere to the Code of Fundraising Practice.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role. 

Interview date: 31/07/2025 & 01/08/2025

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK, satisfactory references and a DBS check if applicable for this role.

Overview

This role offers the opportunity to plan, create & deliver a variety of communications, leading on design and digital deliverables across internal & external channels for Glass Door Homeless Charity.  

The Digital Communication Officer works in the Communications team, reporting to the Head of Communications & Fundraising and manage Glass Door design, web & socials.  

Through this role, we will deliver a robust plan of impactful and on-brand content, raising the profile of our work and ensuring we are known amongst existing and new audiences in London 

Job Spec 

Editorial & Design 

• Ability to produce fresh, emotive and informative content across print & digital platforms - including profiles of guests, news stories, blogs and speeches

• Lead on design and delivery across the organisation – digital & print: including posters, informative leaflets, presentations, graphics and images for social media, newsletters and website as needed 

• Work collaboratively across the organisation to solicit content from other members of staff, including caseworkers, operations and fundraising colleagues to support Communications’ strategic aims 

• Support the design of campaigns, appeals & events - working alongside the Head of Comms & Fundraising, and key members of the fundraising team to bring alive the vision of the campaign. 

• Co-lead on our work with content producers (photographers, videographers, designers, etc), ensuring content meets Glass Door’s standards and is signed off by appropriate staff members

• Maintain Sharepoint for digital content – including photos, social images, video and written content 

• Provide quality-control support (eg proof-reading and editing) on all materials outside of the Comms team and externally, ensuring all content, imagery and branding are consistent with house style and on brand 

• Create & deliver video content to support the digital strategy and on an ad-hoc basis 

Digital

• Manage and maintain all social media accounts in-line with Glass Door's social media guidelines, focusing on building awareness, driving traffic and increasing engagement

• Manage and update Glass Door's website in-line with the digital strategy and content planner 

• Co-develop & oversee a digital content calendar 

• Co-manage delivery of multiple/congruent campaigns, appeals and events to engage existing and attract new supporters, often working alongside key members of other teams including fundraising, operations and advocacy teams. 

• Support with digital marketing, working closely and collaboratively with the Marketing Officer, Head of Comms & Fundraising Team to plan, track and successfully deliver paid and organic digital journeys. 

• Monitor social media and advise key staff on any issues arising that could jeopardise the reputation of the charity, ensuring all Crisis Comms is managed in line with Crisis Comms Policy 

• Support the development and delivery of bi-monthly internal e-newsletters.

Monitor impact 

• Work closely and collaboratively with the Marketing Officer to ensure all conversions of paid promotion are tracked effectively and efficiently 

• Support the monitoring and tracking of website usage 

• Support the evaluation of social media and online reach, create monthly reports, and assist with evaluating the effectiveness of campaigns and appeals 

• Support the monitoring and tracking Google ads and analytics 

• Support the vision and production of a new website, ensuring it is on brand and meets our content and communication needs 

• Monitor, assess and report to relevant teams of our content performance to ensure our channels are hives of activity and relevant to our audiences. 

• Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities 

Strategy 

• Co-lead on the planning and delivery of the Glass Door Communications Strategy – specifically on the digital and content plans 

• Support the delivery of Fundraising key deliverables – specifically on the digital content, stories and campaign key deliverables 

• Co-manage the Comms Team’s and cross org deliverables via project management platform monday(dot)com 

Events 

• Support co-ordination of events, by designing and delivering print and digital materials, online support to fundraisers, and representing the charity as needed in-person and online. 

Other

• Attend and participate in relevant team meetings, and other ad hoc meetings when necessary. 

• Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and occasional administrative support to the CEO. 

• Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

Join Humane World for Animals and help us inspire compassion and generosity—one supporter at a time.

We’re looking for a Program Manager, Individual Giving to help lead and deliver our UK marketing programme. You’ll be at the heart of our fundraising efforts, managing multi-channel campaigns, driving donor retention, and helping shape the future of our Individual Giving strategy.

What You’ll Do
Lead the planning, execution, and analysis of key marketing channels.
Act as a deputy for the UK marketing lead, heading up key projects as directed.
Collaborate with internal teams and external partners to create compelling marketing campaigns that inspire action.
Use data insights to refine supporter journeys and grow donor loyalty.
Manage budgets, track performance, and ensure strong ROI across all activities.

What You Bring
3+ years of experience in direct marketing (offline and online).
A strong grasp of donor data, CRM systems, and campaign analysis.
Excellent project management and communication skills.
A creative and strategic mindset with a passion for storytelling.
A commitment to best practices in fundraising and data protection.

Why Humane World for Animals?
Join a mission-led, international team dedicated to protecting animals and promoting compassion.
Work in a collaborative, supportive environment where your ideas matter.
Be part of a growing movement that’s changing lives for animals around the globe.
Enjoy the flexibility of a remote role with meaningful impact.

Ready to use your skills to create real change?

Apply now and help us inspire generosity, compassion, and action across the UK from our amazing supporters!

Interviews currently scheduled as follows:
Round 1 - 17 July (online)
Round 2-  24 July (online) 

The Childhood Trust is London's child poverty charity. We are dedicated to creating opportunities and brighter futures for the 700,000 children growing up in poverty in London. While we work to alleviate today’s impact of poverty, we support children and families to build pathways to become happier, healthier, safer and more resilient, breaking the cycles of inequity. Listening to and engaging with young people who have experience of living in poverty, is critical to ensuring our efforts truly reflect their needs and aspirations. 

As a grant-making charity, we award funding to charities actively supporting children in poverty across the capital. This funding is made possible thanks to the partnerships we build with corporate organisations, other trusts and foundations, philanthropic individuals and families, and public donations. 

As Head of Corporate Partnerships, you will be responsible for delivering and growing voluntary income from The Childhood Trust’s Corporate and Commercial partnerships. Directly managing our two Corporate Partnerships Managers, you will develop strategic partnerships, secure funding, and cultivate relationships that fuel our mission.

We are looking for someone with the skills and experience to develop and execute a comprehensive Corporate Partnerships fundraising strategy aimed at driving significant growth in both new and existing partnerships. As well as lead the team in creating and implementing new stewardship initiatives and robust development plans that maximise partnership value and company engagement, aligning with both partner and organisational strategic objectives.

Our organisation takes pride in offering key benefits such as flexible working arrangements, 25 days annual leave per year and enhanced maternity provisions. We are also deeply committed to the development and growth of our staff, providing opportunities to enhance skills and achieve career goals. Plus, you’ll be joining a dedicated and passionate team that truly makes a difference.

We will be holding interviews week commencing 4th August 2025.

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our website). 

Events at Unifrog

Whether we’re hosting our annual conference for 300 teachers and advisors in the UK, delivering networking events for international school counselors across the world, or bringing together professionals from across the university and employer sectors to provide them with networking opportunities and unique insights into our student audience, we strive to make our events as engaging and useful as possible.

All events at Unifrog are created to best support our students, teachers and advisors, and our university and employer partners at key stages of the academic year: 

• In-person conferences give UK teachers and advisors the chance to connect with top universities and employers, keep up-to-date with the latest in careers education, and network with the Unifrog team.

• International networking events take place in Europe, the Middle East, and Asia to facilitate one-on-one conversations between university representatives and international school counselors, giving counselors the valuable opportunity to get tailored advice and guidance relevant to them and their students. 

• We also run loads of virtual events throughout the year for all our different audiences, including large scale virtual university and apprenticeship fairs for students. 

• In addition, Unifrog’s partner-facing teams attend external conferences and events across the globe to network with partners and prospective partners. The Events team makes sure they have all the conference kit and marketing materials they need to be successful. 

What you’ll do

As Events Assistant, you’ll play a key role in supporting the team to make sure all our events are delivered to the highest standard. You’ll be working closely alongside our Head of Events and Events Leads as part of our growing Marketing team to make sure all our events help students to make informed decisions about their next steps. 

In-person events:

• Work alongside the Event Lead, the main point of contact for Unifrog’s in-person conferences and events, to support the planning and delivery of these events and make sure they’re a success.

• Play a key role on the day - lead on the set up and pack down of events and be an expert on the event logistics, on hand to support attendees, the Event Lead, and the rest of the Unifrog team.

• Manage the registration desk and welcome attendees as they arrive, giving them a fantastic first impression of the event and helping them with any questions they may have. 

• Support with research and planning future events, including conducting initial site visits.

• Support with writing and sending conversion and follow-up emails for events.

• Draw on your own experiences to make sure that all our events are relevant and provide value to our different audiences.

Virtual events:

• Work alongside the Event Lead, the main point of contact for Unifrog’s webinar series and university fairs, to support the planning and delivery of these events.

• Ensure the smooth running of our university fairs. Become an expert user of the iVent platform – send reminders of session start times, spark conversations on the chat function, and solve any technical issues.

• Act as a host for some of our events – run live sessions, field questions from participants, and facilitate discussions between our expert panelists.

External conferences:

• Provide ad hoc support with the logistics of our conference equipment and make sure equipment and materials are delivered to external conferences and returned to the office in time.

Other responsibilities:

• Support with our events inbox to make sure all emails are responded to in a friendly and professional manner within 24 hours (excluding weekends and holidays). 

• Develop an in-depth understanding of our different audiences. 

• Support the wider Marketing and Events team with ad-hoc requests. 

What we’re looking for

• An experienced and confident events professional who enjoys working collaboratively with colleagues and stakeholders at in-person events, brings positive energy to the team, and is excited by the opportunity to support events around the world

• Experience in organising events, especially in-person events

• Highly organised and happy to have responsibility for different projects and deadlines

• High level of attention to detail 

• Excellent communication skills - both in person and written

• Confident with Google sheets and docs as well as Zoom, and happy to learn new platforms such as iVent

• Comfortable working both as part of a team and independently, and able to take the initiative

• An interest in the education sector

• Proactive attitude and willingness to get stuck in. You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success

You will be joining a team of highly motivated people who are passionate about our mission  of helping students to find the best next step for them after school. If this excites you, you love organising events, and are an energetic person who is willing to learn, then we’d love to hear from you.

Working together

You’ll regularly be working with:

• The Events team, including our Head of Events and Events Leads

• The wider Marketing team, including our Head of Marketing and Marketing Leads

• Our partner-facing teams: Higher Education, Employer, UK schools, and International schools teams 

You’ll be line-managed by Unifrog’s Head of Events 

Key benefits 

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. 

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details 

• £30,000 - £31,000 per year, depending on experience (Grade A).

• Fixed-term contract until November 2026. 

• Split your time between working remotely and at our office in Hoxton, London (minimum of two days per week).

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.

• Start date: as soon as possible, though we will be flexible for the right candidates.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process  
 

Deadline: 10:00am (BST) on Wednesday 23rd July 2025.
 

Stage 1: Application form (~1 hour)
 

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

• i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
   

• ii. In your opinion, what are the top three things that would make an in-person teacher conference in the UK a success? (250 words)

• iii. Can you describe a time during an in-person event when you noticed a potential problem and took initiative to resolve it before it became a bigger issue? (250 words)

​Stage 2: Phone interview (15 minutes) 

• The next stage of the application process will be a short phone interview.

Stage 3: Video call interview (1 hour)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).
   

• Phone interviews will be held throughout the application window. Video call interviews will be held w/c 4th August.

Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

Inclusion and diversity at Unifrog
 

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
   

Salary: £47,606 per annum

Grade: 2

Position type: Fixed term contract for 12 months (Maternity Cover) Full time, 37.5 hours a week (Flex hours considered) Ideally to start in September/early October.

Responsible to: Global Head of Communications & Digital

Direct reports: Social Media & Paid Ad Manager, Email Marketing Officer, Website Manager

Location: Truro, Cornwall (hybrid - mixture of office and home working) or remote working (UK only with travel to Truro 2x per year).

Role purpose:

This role manages the UK digital team, driving our digital presence, supporting fundraising and leveraging new digital opportunities. You will also be part of a project to scale digital advertising and performance marketing. The role is focused on optimising the ShelterBox UK digital channels, including website, social media, email marketing and digital advertising, to reach new target audiences, grow engagement, and increase digital income.

You will drive a high-quality and consistent online experience that responds to the values, needs and behaviours of warm and new supporters - ensuring all our digital content is well planned, cohesive and on-brand.

As part of the Communications & Digital team, you will work collaboratively with colleagues across the Fundraising and Communications department to deliver digital activity and supporter journeys that support fundraising campaigns and appeals, performance marketing, as well as awareness and educating audiences on the issues faced by people after disaster.

You will line manage a Social Media & Paid Ad Manager, an Email Marketing Officer and the Website Manager.

We are hoping to ensure a two-week handover period with the current post holder.

Who are we looking for?

ShelterBox is looking for someone with experience managing a digital team, with an up-to-date understanding of digital channels and delivering digital campaigns and advertising. You are passionate about creating and growing high-quality online experiences.

Paid media is an area of strategic growth, so experience of managing digital ads and always on advertising is essential, as well as experience of working with agencies.

You are experienced in taking a data and evidence-based approach, testing, gathering insights and driving improvements that improve user experience and conversion rates.

This role is full of variety, working collaboratively with other teams to deliver a range of digital projects. You will join a friendly and vibrant Fundraising & Communications department in our mission to make ShelterBox a household name and raise money to fund emergency shelter after disaster.

Job Description

Duties will include but not be limited to:

Digital marketing and strategy

• Oversee the delivery of the digital strategy.
• Alongside fundraising colleagues, the Social & Paid Advertising Manager, and an external agency, play an active role in the strategic priority project to upscale digital ads and performance marketing to drive income.
• Oversee the social media for organic reach and engagement and developing fresh approaches as algorithms change.
• Oversee the delivery of our email marketing, increasing email engagement, boosting income, and improving retention.
• Oversee the website, ensuring all web pages are written for digital audiences and fully optimised for search.
• Oversee planning for cohesive integrated campaigns that roll out across our channels.
• Provide analysis and monitoring of digital activity, using data and analytics to inform future campaigns and content strategy.
• Ensure budget is allocated efficiently and delivering value.
• Ensure your team are reviewing new technologies and platforms, keeping the department informed of developments in digital marketing, and encourage the digital team to seek out and identify new trends.

Sharing knowledge and best practice

• Play an active role in the growth of paid digital marketing.
• Provide quality control across web, email and social - coaching your team on copy, tone of voice and visual aspects of our digital work.
• Manage relationships with third-party digital agencies and suppliers.
• Build positive, collaborative relationships with stakeholders across FundComms department.
• Educate and encourage other staff members on the use of digital best practice and promote its use within the charity.

Team management

• Three direct reports: an Email Marketing Officer and Social Media & Paid Advertising Manager and Website Manager - to deliver quality digital activities and channels.
• Manage and coach team to produce high quality digital content that's on-brand designed to increase reach and engagement with target audiences.
• Develop direct reports through reviews, setting objectives and identifying training where needed.
• Motivate team members to deliver excellence in everything they do.

Other duties

• Any other duties as deemed necessary to support the Comms & Digital team.

Global Head of Supporter Care

Home-based (UK preferred), with occasional travel to London (expenses covered)

Contract: 12-month fixed-term maternity cover (potential for 15 months depending on start date)

Full-time, 37.5 hours per week with flexible working

Salary £45,000-£50,000 per annum depending on experience

Are you an experienced self-motivated strategic thinker with an understanding of supporter engagement principles, and a passion for animal welfare?

Charity People are delighted to be partnering with a progressive, dynamic, and global organisation dedicated to ending cruelty and restoring respect for all animals throughout Asia.

Since 1998, they've been at the forefront of animal welfare, with a landmark mission to end bear bile farming. With three sanctuaries already open and a commitment to bring home every last bear by 2026, this organisation truly gets things done. Their values are rooted in compassion, collaboration, and continuous improvement, and they are proud to be known for their supportive, inclusive culture and ambitious, forward-thinking team.

The Global Head of Supporter Care will lead a team responsible for delivering exceptional supporter care and gift processing across five key fundraising markets. You'll work closely with colleagues in Data, Insights & Technology, Individual Giving, Global Partnerships, and Communications to develop supporter relationships, inspiring a deeper partnership with the organisation. This is a unique opportunity to shape a global supporter care programme and build a best-in-class experience for a loyal and passionate donor base.

Key responsibilities

• Leading and inspiring a strong, dedicated and high-performing Supporter Care and Gift Processing Team to deliver high-quality supporter care
• Overseeing accurate and efficient gift processing and income acknowledgement
• Collaborating with internal teams to ensure seamless donor journeys and appeal responses
• Monitoring supporter feedback to inform strategy and increase retention
• Driving continuous improvement and innovation across supporter care operations

You'll bring strong experience in a customer service role, ideally within a fundraising or supporter care environment. You're highly organised, detail-oriented, and thrive in a fast-paced, remote-working setup. Your communication skills are second to none, and you're known for your empathy, ability to stay calm under pressure, and ability to build strong relationships across teams and time zones.

You'll be a strategic thinker who can translate vision into action, with a hands-on approach to problem-solving and a passion for continuous improvement. Experience managing people (especially remotely) is a plus, but more important is your drive, initiative, and hunger to grow in a supportive, mission-driven environment.

This role would suit someone looking to step up into a leadership role, likely from a Supporter Care Manager position, who is excited by the opportunity to shape a global programme and make a real difference for animals.

How to apply

The application process is CV and supporting statement. For the full Job Pack and details on how to apply, please apply via the link below and Jen D'Souza at Charity People will be in touch. Early interest is encouraged as we are receiving applications on a rolling basis. Interviews will start taking place from mid-July 2025, with a view to start mid-August for a one-month handover

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Looking to use your career to stand up for human rights?

Join a bold human rights team taking on China’s occupation of Tibet, and help power the resistance through fundraising. We’re hiring a Fundraising Officer/Senior Officer to grow our movement and amplify Tibetan voices worldwide.

About the Role:

We’re up against a global superpower. Here, your fundraising fights back.

At Free Tibet and Tibet Watch, we are small but tireless: up against one of the world’s most powerful regimes, the Chinese Communist Party (CCP). We’ve adapted rapidly to an unpredictable fundraising landscape, and we’re looking for someone equally bold, creative and committed to help us grow. You may be early in your fundraising journey or already have experience generating income from individual giving or trusts and foundations. Either way, if you want to build your skills while contributing to urgent and meaningful human rights work, we want to hear from you. Depending on your experience, we will appoint at Fundraising Officer or Senior Fundraising Officer level.

About Free Tibet and Tibet Watch:

We stand with Tibetans: for their homeland, their identity, their future, and against China’s brutal occupation.

Behind closed borders, injustice thrives. We break them open with facts and campaigns. Tibet Watch exposes the truth from inside occupied Tibet through evidence and world-leading research. Free Tibet turns that truth into action, with hard-hitting campaigns and relentless advocacy that make the world pay attention. Together, we’re building a global movement that’s impossible to ignore. Tibet can be free. It must be free. And one day, it will be.

Job Description: Fundraising Officer / Senior Fundraising Officer

• Location: Brixton, London / Remote

• Salary: £29,000-£32,000 pro rata, depending on experience

• Hours: 4 or 5 days per week (28-35 hours)

• Reports to: Fundraising Manager

• Deadline to apply: 9am, Monday 4 August 2025

• Interviews from: Monday 11 August 2025

What We Offer:

• Flexible hybrid working and a supportive, mission-driven team

• A culture that values both results and staff wellbeing

• Robust remote working policies and flexible hours

• Generous leave: 25 days + public holidays

• Strong training, development and career progression

• Interest-free season ticket loans

• Pension contribution

Main responsibilities

• Assist the Fundraising Manager with income-generation activity across the organisation.

• Support the Fundraising Manager with the execution of the fundraising strategy.

• Assist Fundraising Manager with Major Donor fundraising.

• Work to ensure that you and the Fundraising Team’s KPIs and targets are met.

• Take ownership of all direct marketing campaigns including postal and online appeals, upgrade and reactivation mailings, email campaigns, regular giving recruitment and lead generation.

• To lead on all fundraising logistics, which includes having full responsibility for the incoming and outgoing post.

• Coordinate paid recruitment by collaborating with the Digital Engagement Team and work on supporter journeys, with sign-off from the Fundraising Manager.

• Provide monthly analysis and reports on fundraising campaigns/appeals and recruitment of new supporters/grants.

• Research new funding opportunities.

• Write and coordinate applications for financial support from appropriate trusts and foundations.

• Regularly check in on prospective trusts and foundation donors/application progress and reporting.

• Coordinate, attend and assist with organising events. 

• Ensure that supporter records are all kept up to date (in-keeping with GDPR guidelines) on the database/CRM. 

• Ensure that supporter journeys are regularly assessed and of the highest standard. 

• Be responsible for handling fundraising queries from supporters and ensuring they are answered promptly and appropriately.

• Recruit and manage (1-2) fundraising volunteers to further support the Fundraising team and activities.

• Craft strong fundraising/marketing copy for the organisation as a whole

• Contribute to Free Tibet’s twice annually printed magazine, where needed.

• Support the Fundraising Manager with budgeting and spotting key areas of success/failure and aiding in the prompt response to either situation. 

General responsibilities

• Assist with responding to queries from supporters and donors on a daily basis.

• Participate in weekly team meetings and monthly finance/fundraising meetings.

• Support the Head of Income in all areas of fundraising activities. 

• Assist with the smooth running and financial sustainability of the organisation.

• Aid in the day-to-day running, migration and organisation-wide implementation of a new Client Relationship Management (CRM) system. 

• General administration duties. 

Person Specification

Essential 

• Clear passion and interest in fundraising — whether it be learning new skills or developing this area of expertise. 

• Some experience securing and/or managing individual giving OR major donor fundraising.

• Strong communication skills (internally with other colleagues and externally with supporters) including the ability to write clear and persuasive fundraising copy.

• The ability to write applications to secure grants from trusts and foundations and reporting.

• Ability to take initiative, manage competing priorities and ensure deadlines are met.

• Commitment to Free Tibet’s mission. 

Desirable

• CRM and fundraising analysis experience.

• Digital fluency in direct relation to fundraising i.e. email marketing and social media.

• Some experience managing staff or volunteers.

• Experience working in a third-sector organisation would be an advantage.

Application Process

Please send a CV and personal statement outlining your suitability for this post to recruitment(at)freetibet(dot)org. The deadline for all applications will be Wednesday 6th August 2025 at 9am. Interviews will be held from Wednesday 13th August 2025. We look forward to receiving your application.

Salary: £29,773 per annum

Grade: Grade 5

Position Type: Permanent contract; 37.5 hrs per week (Flexible hours considered)

Responsible to: Community & Events Manager

Location: Remote (UK only) or ShelterBox Head Office, Truro, Cornwall

Role purpose:

At ShelterBox, we know that powerful storytelling, consistent communication, and unforgettable experiences are key to inspiring action. That's where our community events and products come in. The Community Fundraising Marketing & Events Officer plays a vital role in delivering a dynamic programme of fundraising campaigns, events, and communications that connect people to our mission in meaningful ways.

From national initiatives like Tent for Lent and Tea in a Tent, to flagship events like the Truro Carol Concert, this role is about creating moments that move people from awareness to action. You'll lead on marketing, supporter journeys, and project management for our community fundraising events, ensuring they are engaging, impactful, and aligned with our strategy.

You'll also be responsible for mass communications and the creation of high-quality resources that support and empower our national network of community fundraisers and volunteers. Whether that's a campaign toolkit, an email journey, or a direct mail appeal.

Working closely with the Community Engagement Officer, you'll help shape the future of community fundraising at ShelterBox - building stronger supporter journeys, amplifying our message, and raising vital funds for families affected by disaster.

Who are we looking for?

We're looking for a creative and organised communicator who thrives on bringing people together through compelling campaigns and memorable events. You'll be confident managing multiple projects, with a flair for storytelling and a strong grasp of how to engage audiences both digitally and in person.

You should have experience in marketing, fundraising, or events and be comfortable leading on campaign planning, content creation, and supporter engagement. A keen eye for detail, strong project management skills, and the ability to work collaboratively are essential.

Duties will include but not be limited to:

• To work with the Community Engagement Officer on the development and roll out of our community fundraising programme, identifying areas of growth and undertaking regular analysis to increase the awareness, engagement and income generating opportunities
• Coordinate and help deliver fundraising campaigns, Tent for Lent and Tea in a Tent, engaging existing audiences, generating new leads, income and awareness for the organisation. Actively seeking further opportunities to grow these campaigns.
• Contribute and implement marketing plans, materials and content for all campaigns and activities to recruit and retain supporters, making sure brand and impactful messaging are at the heart of everything we do and driven by audience insight.
• Identify and maintain effective administrative processes for events and campaigns, ensuring accurate communication and financial records, while using data insights to drive continuous improvement and learning.
• Actively seeking further opportunities in the UK fundraising market to develop our events and campaign portfolio, offering engaging products for our audiences.
• Coordinate our annual Truro carol concert, working collaboratively with the wider Fundraising and Communications team to deliver an engaging and memorable fundraising event.
• Establish and help deliver the community fundraising marketing and communications plan, identifying opportunities to create inspiring touch points. To include development of content for appeals, newsletters, adverts, articles, social media etc
• Coordinate the creation of high-quality resources and tool kits, working closely with the Community Engagement Officer, that empower fundraisers and volunteers to take action confidently and effectively.
• Design, develop and implement a communication journey, in collaboration with the Supporter Care Team and Marketing & Events Officer, which supports all community fundraisers, ensuring they receive a positive and engaging experience which encourages continued acts of support
• Responsible for the logistical delivery of our annual volunteer conference, working collaboratively with the Community Engagement Officer to deliver a first-class event for our volunteers.
• Working closely with wider Community Team to support promotion of campaigns and activities through our volunteer network, giving them the tools to do this, helping to achieve targets.
• To work to set income and expenditure budgets, monitoring costs and trends, reporting and analysing performance and implementing solutions where appropriate.
• Work closely with wider Community Team to deliver major disaster plan during periods of emergency appeal, with the objective of maximising fundraising revenue and enhancing public awareness of ShelterBox's mission.
• Work collaboratively with wider Fundraising and Communications Department to ensure our community programme helps to deepen supporter engagement, working towards shared goals and supporting on specific projects where appropriate.

General duties:

• Producing detailed annual action plans and evaluations on specific areas of responsibility, identifying areas for growth/development and outlining measurable objectives.
• Objectively review the success and achievements against agreed targets, identifying strengths, weaknesses and areas for development
• Contribute new ideas and continually seek to improve processes to drive efficiency and increase income.
• Participate in the day-to-day work of the organisation - such as reporting, attending team meetings as required, and taking a flexible approach
• Representing ShelterBox at supporter/public events, delivering presentations where necessary.
• Keep volunteer and community fundraising sector knowledge current and share learning with the team.

Other responsibilities

• Any other duties as required which are deemed appropriate to the level and grade of the post.

The post holder is responsible for the development and application of Support Staffordshire’s overall policies & strategies with regard to creative, digital and artificial intelligence systems and tools. Creative includes all marketing and communications, both external and internal; covering members, customers and wider stakeholders - including corporate partnerships. Digital and Artificial Intelligence includes our use of information technology, new media and technology, and developing organisation wide use of artificial intelligence.

Ensuring Support Staffordshire services are consistent with our stated values

Ensuring where appropriate, that volunteers are involved in delivering our services

Ensuring effective cross-organisation working in order to meet our aims and objectives

Coordinating, performance managing and developing team staff and volunteers.

Managing delegated income/expenditure, authorising expenditure, developing relevant income streams and contributing to financial reporting.

Working collaboratively as part of our Executive Leadership Team.

To lead creative development and implementation through an agreed creative, marketing and communications delivery plan, including but not limited to:

i. Brand application and continuous development

ii. Strategic campaign planning and implementation

  iii. Member and stakeholder communication planning

  iv. Press and PR coverage

Implementation and continuous development of key creative media/platforms, including but not limited to:

i. Canva

ii. Website/s

  iii. E-news

  iv. Social media platforms

Lead our corporate partnership engagement and associated events delivery plans

Lead strategic internal communications, ensuring a one Support Staffordshire approach; working closely with our Business Support Manager and the Executive Leadership Team, who are responsible for implementation

To implement and further develop our new AI policy, with particular regard to our core principles: human oversight, transparency, fairness, privacy and security

To convene, chair and make effective use of our internal AI working group to apply AI usage appropriately across Support Staffordshire, maximising opportunities and benefits and minimising negative practical and ethical impacts

To lead our digital & AI development and implementation through an agreed digital & AI delivery plan; including but not limited to:

i. Ongoing development of IT, especially internal remote communications systems and tools, working closely with the Business Support Manager

ii. AI tool development and application

  iii. Personnel capabilities and training plans

  iv. Development of associated policies, processes and systems such as those governing data security and integrity, in association with the relevant policy lead/s

To monitoring and evaluate the effectiveness of our creative and digital work; supporting outcome and impact reporting as required.

To undertake any other duties as determined by the line manager.

Be part of something extraordinary at Epilepsy Society. We are seeking a value’s driven Legacy and Individual Giving Lead to join a charity that provides world leading support for people with epilepsy through Care, Research and Advocacy. 

Key Accountabilities 

• Responsible for the end-to-end management of the Legacy Marketing Programme, including Gifts in Wills
• In collaboration with the Individual Giving and Philanthropy Manager, develop and evolve the Legacy Marketing Programme, including In Memory and Tribute Fund marketing, in alignment to the Charity’s mission and strategic goals
• Execute and further develop a comprehensive legacy strategy, with a focus on retention and income growth through, tested supporter journeys, digital channels and automation. Planning for journeys to end with a gift in a will
• Optimise and create supporter journeys to increase propensity to give and drive loyalty and consideration among legacy and individual giving prospects
• Responsible for aligning legacy acquisition and retention marketing to the individual giving programme, to maximise uptake and engagement. In conjunction with their manager, work together to develop new ideas and best practices to improve the number of legacy pledges and the income from In Memory fundraising to increase annual gift amounts
• Achieve income targets that support the delivery of fundraising goals aimed at delivering in excess of £3m+ per annum
• Campaign Management: Plan, execute, and evaluate multi-channel fundraising campaigns, including direct mail, email, and social media, to maximize giving. Keep track of results and flag under or over performance in a timely manner

For the full job description, please download the recruitment pack attached. 

The post holder should demonstrate our people values of CAIRO (Caring, Accountable, Improving, Respectful and Open.

What we can offer

•    27 days annual leave + bank holidays, with the ability to buy and sell annual leave 
•    A generous Employee Referral Scheme (refer a friend and earn up to £150) 
•    Length of service awards
•    Access to shopping discounts and cashback with thousands of retailers through Purple Rewards
•    Staff recognition scheme 
•    Excellent training and development opportunities
•    Group Pension
•    Life Assurance (2x your annual salary)
•    Confidential, supportive Employee Assistance Programme, accessible 24/7
•    Salary Finance, offering you products linked to your salary and tailored to your individual circumstances. Providing services such as loans, advances, savings and financial education

On-site, there is plenty of free car parking, a Café and beautiful grounds to work in and be surrounded by.

If you have the right skills and experience and are inspired to apply, please do so by uploading your CV and covering letter explaining how you meet the person specifications of the role.

A DBS (Disclosure & Barring) check will be required before appointment is confirmed.  

We reserve the right to close the post early once we have received a sufficient number of applicants: please submit your application as soon as possible to avoid disappointment.