19 Head of monitoring and evaluation jobs in Bristol

The Learning and Communities Officer will help bring AmplifyChange's community of Grantee Partners together, creating opportunities for organisations and activists working on sexual and reproductive health and rights to connect, share their expertise and learn from one another.

You'll play a hands-on role in shaping and delivering AmplifyChange's learning and community offer. From building an active online community and hosting engaging digital learning sessions to supporting in-country convenings and developing accessible learning resources, you'll help create spaces where Grantee Partners can exchange ideas, build relationships and share what works.

You'll have the opportunity to connect with a diverse network of Grantee Partners, facilitators and technical experts across Africa, South Asia and the Middle East, helping people share their knowledge and learn from one another. You'll also work closely with colleagues across AmplifyChange to bring partner experience and learning into the organisation through Grantee Partner showcases, case studies, impact briefs and other engaging content.

This is a varied and creative role for someone who enjoys bringing people together and turning ideas and experience into engaging learning opportunities. You'll have the chance to experiment with different approaches to digital learning and community engagement, including the responsible use of AI-enabled tools, while helping us continually improve how we connect with and learn alongside our Grantee Partners.

AmplifyChange is a bilingual fund working in English and French, so professional-level written French and confidence speaking French are essential for this role.

MAIN RESPONSIBILITIES

Learning and Community Engagement

Create opportunities for Grantee Partners to connect, share their expertise and learn from one another, building an active and welcoming community across AmplifyChange's network.

• Develop and coordinate an annual learning and ommunity engagement plan in collaboration with AmplifyChange colleagues and partners, ensuring activities align with organisational priorities and Grantee Partner needs.
• Build an active and welcoming online community on Circle, creating opportunities for peer learning, collaboration, knowledge sharing and sustained engagement.
• Work with the Learning, Monitoring and Evaluation Manager, Grant Managers and other colleagues to ensure learning activities are shaped by Grantee Partner priorities, experience and expertise.
• Coordinate Grantee Partner showcases and internal learning sessions that strengthen staff understanding of the grant portfolio and partner organisations.

Learning Events and Programmes

Bring learning to life through engaging, inclusive and well-run online, in-person and hybrid experiences that enable Grantee Partners to connect, participate and learn together.

• Plan, coordinate, host and deliver high-quality online, in-person, and hybrid learning events,  programmes, workshops dialogues and convenings.
• Coordinate event logistics, including scheduling, registration, speaker and facilitator liaison, accessibility, technology, and participant communications.
• Support the delivery of multi-day dialogues and convenings by managing behind-the-scenes operations, technical delivery, and participant support to create a positive and inclusive experience.
• Support the development of longer participatory learning programmes and, over time , their transformation into accessible digital learning courses
• Facilitate and host learning activities using Zoom, Microsoft Teams, livestreaming and other digital engagement platforms.
• Anticipate and manage? risks, contingencies and changing requirements to ensure effective and inclusive delivery

Communications, Content and Knowledge Management

Turn learning and partner experience into engaging, accessible content and resources that can be shared across AmplifyChange and its community.

• Work closely with the Communications team to promote learning activities and maintain consistent branding and messaging across learning and community channels.
• Coordinate the development of promotional materials, case studies, impact briefs and other learning resources, working with external designers and suppliers where required.
• Coordinate event reports, notes, recordings, and other learning outputs, ensuring they are accurate, accessible, appropriately edited and shared.
• Manage communications with Grantee Partners and other audiences through CRM systems including Constant Contact, Circle, and other digital channels.
• Use AI assisted tools appropriately to support drafting, translation and content repurposing, ensuring outputs are reviewed for accuracy, inclusivity, and quality. 
• Contribute to the development of AmplifyChange’s Learn and other digital learning resources.
• Work with colleagues, Grantee Partners facilitators, technical experts and external providers to develop high-quality learning materials, case studies, and knowledge products rooted in partner experience and evidence.
• Capture, organise and share learning from events, programmes and community activities to support organisational learning and knowledge management.

Monitoring, Evaluation and Learning

Use feedback, evidence and reflection to understand what's working and continually improve the learning and community experience for Grantee Partners.

• Work closely with the Learning, Monitoring and Evaluation Manager to collect, analyse, and report on participant feedback and learning outcomes.
• Monitor participant experience and engagement across learning events, programmes and digital platforms, identifying opportunities to strengthen participation and engagement.
• Lead reflection and continuous improvement activities. ensuring learning from evaluations and community engagement to shape future events, programmes and resources

Safeguarding, Data Protection and Security

Help create safe, inclusive and accessible learning and community spaces, ensuring activities are delivered in line with AmplifyChange's safeguarding, data protection and information security requirements.

• Ensure all learning and community activities comply with GDPR and AmplifyChange's data protection policies, working with the Operations team and Data Protection advisers as required.
• Maintain secure digital filing systems and follow organisational information security procedures.
• Support the development and implementation of appropriate safeguarding, vetting, and event security measures to create safe and inclusive learning environments where required.

Organisational Contribution

Contribute positively to the wider work and culture of AmplifyChange, collaborating with colleagues and responding flexibly to changing priorities.

• Work collaboratively across teams, sharing learning and contributing to wider organisational priorities.
• Contribute flexibly in response to emerging needs and opportunities within a fast-paced environment.
• You'll undertake any other duties reasonably required that are consistent with the scope and level of the role.

Please be aware that some of the SRHR material you will be engage with as part of your role may be of a distressing and sensitive nature. Relevant support is available in this regard.

PERSON SPECIFICATION

We're looking for an organised, creative and collaborative person who enjoys bringing people together and creating engaging learning experiences. You'll be confident building relationships across cultures and communities, comfortable using digital tools and able to manage multiple activities while keeping people and their experience at the heart of your work.

You'll bring strong communication skills, curiosity and a proactive approach, with an interest in finding new ways for people to connect, share knowledge and learn from one another.

The candidate should possess the following:

Essential

• A commitment to AmplifyChange's vision, mission and values, including support for sexual and reproductive health and rights, gender equality, LGBTQI+ rights and diverse and inclusive social movements.
• Professional-level written French and confidence speaking French, alongside excellent written and verbal communication skills in English.
• Experience of coordinating and delivering engaging learning activities, events or programmes across online, in-person and/or hybrid formats.
• Experience of building and supporting engagement within online communities or networks.
• Strong project management and organisational skills, with the ability to manage multiple priorities and coordinate activities involving a range of internal and external stakeholders.
• Strong interpersonal and relationship-building skills, with the ability to work collaboratively and sensitively with people from different countries, cultures and backgrounds.
• Confident using digital collaboration and engagement platforms, with the ability and willingness to learn new technologies.
• Strong facilitation, presentation and communication skills, with the confidence to engage different audiences and support inclusive participation.
• Ability to develop clear, engaging and accessible content and learning materials for different audiences.
• Good judgement and attention to detail, with the ability to ensure content and activities are accurate, inclusive and appropriate, particularly when working with sensitive topics.
• A proactive, collaborative and adaptable approach, with the ability to work effectively in a fast-paced environment.

Desirable

• Experience of developing digital learning content, including using Canva, Learning Management Systems, video or similar tools.
• Experience of working with external facilitators, technical experts, designers or other suppliers.
• Experience of using AI-enabled tools to support learning, communications or knowledge management, with an awareness of responsible and ethical use.
• Experience of working with geographically dispersed communities or networks.
• Experience of working within international development, sexual and reproductive health and rights, gender equality or a related field.

WORKING ARRANGEMENTS

This is a UK based, full time (37.5 hours/week) permanent position, reporting to the Head of Grant Making. AmplifyChange is based in Bath, and we operate on a hybrid working model where staff are expected to come into the office one day per week.

Requests for flexible working arrangements will be considered. We encourage applications from candidates who have knowledge and experience in countries that are eligible for funding from AmplifyChange.

Please also be aware that the Learning and Communities Officer role does not meet the minimum salary requirements for sponsorship, and we can only accept applications from those with proof of the right to work in the UK. There may be some opportunity for international travel as part of this role.

SALARY AND PACKAGE

Basic salary range        £30,000 to £33,000 

Holiday                          25 days per annum on full time basis

Pension                          8% employer contribution

Life insurance               Life assurance scheme

Benefits                         Employee Assistance Program, Health Cash Plan

About the role

As Head of Research and Evaluation, you will be responsible for the development and delivery of our research and evaluation strategies. This work will help us to understand and provide insight into the challenges and difficulties faced by families with disabled children, the quality of services we provide and the difference our support makes for the families we serve.

You will ensure that the voice of families is at the centre of our research and evaluation approach to help shape existing and new programmes and services, and our policy and public affairs work.

If you join us, you’ll be:

• Leading the continued development and implementation of Family Fund’s research and evaluation strategies.
• Developing and overseeing our evaluation and service quality frameworks, including our Theory of Change outcomes measurement framework.
• Championing the ‘voice of families’, embedding their lived experience at the heart of our research.
• Managing and delivering high-quality research and evaluation projects/initiatives.
• Producing accessible, engaging, and impactful research outputs for a variety of audiences.
• Promoting the use of innovative and participatory research methodologies.
• Presenting and disseminating research findings internally and externally, including at events, conferences, and through publications.
• Developing and maintaining strong relationships with stakeholders and representing Family Fund in strategic research partnerships, networks, and advisory forums.
• Commissioning external research and evaluation where appropriate, ensuring quality, value for money.
• Maintaining oversight of the team’s input to government/ funder reporting, ensuring timely and accurate submissions aligned to contractual and organisational requirements.
• Providing visible, hands-on leadership and line management to the Research and Evaluation Team.

About you

For this role you will need to have experience in developing and managing research and evaluation strategies, frameworks, activities and production of subsequent products. You will also need to have experience of working in partnership with other organisations, and of resource and budget management.

To be successful in this role, you will need excellent analytical skills as well as sound knowledge of quantitative and qualitative methodology and best practice through the research cycle. You will need to have good writing skills and an ability to communicate effectively with different audiences. You will also need to have the ability to interpret and present research in an accessible and engaging way.

You will be a self and team motivator with excellent communication skills, and the ability to develop and sustain positive relationships with a range of stakeholders. You will be pro-active and driven to succeed.  

About us

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.

We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.

How to apply

Please read and download the job description. 

When you’re ready to apply, complete the online application and submit a CV and a covering letter.  Your letter will need to explain what skills and qualities you would bring to the team. 

Please note that the successful candidate will be required to complete pre-employment checks that meet the Baseline Personnel Security Standard.  This includes a right-to-work check, a basic check for unspent criminal convictions, and an employment history verification for the last three years.

Head of Commercial
Reference: AUG20260202
Location: Flexible in UK
Hours: Full-Time, 37.5 hours per week
Contract: Permanent
Salary: £72,605.00 - £77,517.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Reporting to the Executive Board Director for Income, Technology and Communications The Head of Commercial is a strategically important senior leadership role responsible for shaping the RSPB's commercial future and maximising the contribution commercial activity makes to the organisation's income, strategic ambitions and long-term success.

Leading a diverse, multi-channel portfolio spanning Retail, E-commerce, Licensing, Wholesale and Food & Beverage, together with the critical enabling functions of Buying & Merchandising and Fulfilment, you will bring these areas together to deliver sustainable income, exceptional customer experiences, and long-term organisational value.

As a senior commercial leader with significant proven successful experience, you will set and drive the commercial strategy, identifying new opportunities for growth, innovation and partnership while ensuring the RSPB continues to evolve and thrive in a changing market.

You will harness customer insight, expertise and market understanding to strengthen income streams, expand audience reach and maximise the value of the RSPB brand.

Working across the organisation and influencing at senior level, you will ensure customer needs are at the heart of commercial decision-making. By connecting commercial opportunity with strategic ambition, you will drive sustainable growth, strengthen supporter engagement, and deliver outstanding results.

This is a unique opportunity to combine senior strategic commercial leadership with purpose, translating commercial success into meaningful organisational impact.

Essential skills, knowledge and experience:

• Experience leading a commercial, retail, ecommerce, trading or other income-generating function at a senior level, with responsibility for strategic direction and performance
• Experience managing multi-million-pound income and expenditure budgets, including forecasting, commercial performance analysis and investment decision-making.
• Experience developing and delivering commercial strategies, using commercial and financial insight to identify opportunities and make decisions that drive growth, profitability and sustainable income.
• Experience working across complex organisations or partnerships, building relationships and influencing senior stakeholders without relying on direct authority.
• Experience presenting complex performance, governance or strategic information to senior decision-makers, such as Boards, Trustees or Executive-level stakeholders.
• Experience negotiating and managing commercial partnerships and contracts, including identifying and managing associated commercial risks.
• Knowledge of retail, ecommerce and a range of other commercial or trading models, such as licensing, wholesale or food and beverage, and how these contribute to customer growth, experience and income generation
• Experience using customer or audience insight to inform commercial decisions, improve customer experience and support audience or supporter growth.
• Experience leading organisational change and improvement, introducing new approaches and delivering agreed strategic outcomes.
• Experience leading and developing multidisciplinary teams to deliver agreed objectives, including supporting individual and team performance and development
• Able to communicate complex commercial and financial information clearly and use evidence to influence senior stakeholders, support decision-making and build effective partnerships.

Additional Information

This is a Permanent Full-Time role for 37.5 hours per week.

Closing date: 23:59, Tuesday, 6th October 2026
We are looking to conduct first interviews for this position on 4th and 5th November.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

In order to apply you will be required to upload a CV and complete an application form where you will have the opportunity to explain how you meet the set criteria above.

Contact us to discuss any additional support you may need to complete your application or if you require any reasonable adjustment.

No agencies please.

Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources. 

We are looking for an experienced Volunteering Manager, based in the Midlands, to lead the development of an exciting new volunteering programme, helping us build a diverse, inclusive and engaged volunteer community that brings our strategy to life.

The Role

Home-Based in the Midlands with monthly travel to the London office (EC1V) 

The Volunteering Manager will lead the development, delivery and continuous improvement of volunteering within Arthritis Action. This is a new role responsible for ensuring that more people affected by arthritis across the country receive high-quality, evidence-based support and have meaningful opportunities to connect, participate and influence our work.

The postholder will oversee our volunteering activity, in turn enabling volunteers to extend our reach, strengthen communities and increase our impact across the region. The postholder will work closely with the Head of Services and Engagement to develop the relevant polices and strategies whilst also thinking about recruitment, onboarding, training and retention. 

Key Responsibilities

Volunteering Development 

• Develop a strong understanding of the volunteer journey, using insight, feedback and data to identify opportunities to improve engagement, satisfaction, retention and outcomes.

• Develop approaches to ensure volunteers can increase engagement amongst diverse and underserved communities. 

• Implement effective monitoring and evaluation processes to demonstrate impact. 

• Work with colleagues to identify opportunities to link volunteering and donor journeys.

• Establish effective onboarding, recruitment, training and retention processes. 

• Update existing volunteering policies and strategy documents to bring them in line with practice for 2026 and beyond. 

• Work alongside the CEO to support and develop our new Clinical Advisory Panel.

Engagement Building

• Develop and implement an engagement approach that strengthens relationships with existing and potential volunteers.

• Create meaningful opportunities for people with lived experience to volunteer with Arthritis Action.

• Work collaboratively with Communications and Fundraising colleagues to maximise awareness and impact. 

• Build relationships with community partners and relevant external organisations to build the volunteering network. 

Volunteering Strategy and Development

• Develop Arthritis Action’s volunteer strategy with support from the Head of Services and Engagement, creating a sustainable model that supports organisational priorities. 

• With support from the Head of Services and Engagement, establish appropriate volunteer policies, processes, safeguarding arrangements and systems. 

• Work alongside staff to create volunteer led services.

Line Management

• Act as the first point of contact for volunteers. 

• Responsibility for volunteers supporting the charity.

Data, Insight and Impact

• Use data, feedback and evaluation to understand the effectiveness and impact of our volunteering programme, identify opportunities for improvement, and enhance the experience and contribution of our volunteers.

• Report meaningful KPIs for volunteering and engagement, using the CRM.

Person Specification

 Essential

 Experience

• Experience of developing and establishing volunteering and volunteer led services within a charity, healthcare or related environment.
• Experience of developing and improving volunteering based on evidence, insight and user needs.
• Experience of engaging diverse communities, members, service users or people with lived experiences through volunteer led services and volunteering.
• Experience of developing partnerships and collaborative approaches.

Skills and Knowledge

•  Excellent oral and written communication skills including the ability to write in Plain English.
•  Excellent communication and relationship-building skills.
•  Strong understanding of inclusion, accessibility and reducing health inequalities.
• Ability to use insight, data and evaluation to improve impact.

Attributes

•  An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity.
• A self-starter able to work on own initiative where required.
• Values-driven, collaborative and inclusive professional.
• Empathetic and committed to ensuring people’s voices shape services.
• Able and willing to travel within the Midlands.

Desirable

• Experience of supporting people with long-term conditions.
• Experience using CRM systems and digital platforms to improve engagement.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself.Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Thursday 17th September 2026 at the latest.

First-round interviews will take place by Zoom on Tuesday 22nd September 2026. Second-round interviews will take place in the London office on Monday 28th September 2026.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.

Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion or belief

Hours: 30–35 hours per week
Location: Home-based*
Reporting to: CEO

*This is a home-based role. However, the successful candidate will need to be based within reasonable travelling distance of London and our programme activity, with the ability to travel to meetings and visits within a day where required. We therefore anticipate that applicants based in Scotland, Ireland, West Wales or the far South West may find the role impractical.

This position is being re-advertised; previous candidates need not apply.

Be part of a mission that's transforming children's futures through food, farming and the countryside

For more than 45 years, The Country Trust has been connecting children from the UK's most disadvantaged communities with the land that sustains us all. Through inspiring farm visits, food education and countryside experiences, we've already reached more than 600,000 children, and we're just getting started.

We're entering an exciting new chapter as we develop our next organisational strategy, and we're looking for an experienced fundraising leader to help shape our future.

This is an outstanding opportunity for an ambitious and strategic fundraiser to join our Senior Leadership Team and lead the next phase of our income growth, enabling even more children to benefit from our life-changing programmes.

About the role

As Head of Fundraising, you'll provide strategic leadership across all fundraising activity while remaining hands-on in securing major income and developing key relationships.

You'll lead a dedicated fundraising team, drive innovation, strengthen fundraising systems and processes, and develop a sustainable fundraising strategy that diversifies income across:

• Trusts and foundations
• Corporate partnerships
• Major donors
• Individual giving
• Legacies
• Gaming and Streaming for Good
• Emerging fundraising opportunities

Working closely with the CEO, Senior Leadership Team, Digital and IT colleagues, you'll help embed new fundraising systems, champion data-driven decision making and ensure fundraising excellence across the organisation.

About you

We're looking for an inspiring fundraising leader who combines strategic thinking with practical delivery.

You'll bring:

• Significant senior-level fundraising leadership experience
• A proven track record of securing substantial income across multiple fundraising streams
• Experience developing and delivering fundraising strategies that drive sustainable growth
• Strong leadership skills with experience developing high-performing teams
• Excellent relationship-building, communication and influencing skills
• Financial and commercial awareness, including budgeting and forecasting
• Knowledge of fundraising regulation, GDPR and fundraising best practice
• A passion for improving opportunities for disadvantaged children

Experience developing new income streams, digital fundraising and CRM systems would be particularly valuable.

Why join us?

At The Country Trust, you'll be joining an ambitious charity where collaboration, learning and innovation are at the heart of everything we do.

We offer:

• Flexible working
• 25 days annual leave plus Bank Holidays (FTE)
• Workplace pension
• Homeworking allowance
• Mileage and agreed travel expenses
• A supportive, values-led culture
• The opportunity to shape our future strategy and make a lasting difference to children's lives

We're committed to building a diverse and inclusive team that reflects the communities we serve and welcome applications from candidates of all backgrounds.

Key dates
Closing date: 11:59pm, Sunday 13th September
Interviews from: Monday 21st September
 

The Country Trust is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to an Enhanced DBS check.

Lead services that support those who serve on the frontline
 

DMWS is seeking an experienced operational leader to develop and deliver high-quality services for blue light organisations and their workforces. This senior role combines strategic thinking, practical delivery, partnership building and strong project management.
 

A key part of the role is bringing services together. You will work closely with DMWS welfare teams, psychological services and clinical governance colleagues to strengthen referrals, coordinate support pathways and ensure operational delivery is safe, responsive and well governed.
 

What you will do
·   Lead operational plans, service performance, contracts, budgets and improvement activity.
·   Manage service mobilisations, pilots and improvement projects from scope through delivery, evaluation and handover.
·   Build effective working relationships across welfare, psychological, occupational health and partner services.
·   Coordinate cross-functional teams, project governance, milestones, risks, dependencies and reporting.
·   Strengthen relationships with military, blue light organisations, commissioners, public-sector partners, funders and suppliers.
·   Use evidence, outcomes and feedback to improve services, demonstrate impact and create opportunities for sustainable growth.
·   Lead and develop staff while maintaining high standards of governance, safeguarding and compliance.
 

What you will bring
·   Senior operational leadership experience in a complex service environment.
·   Strong project or programme management skills and a track record of delivering change.
·   Credibility with varied stakeholders and the ability to work effectively across professional boundaries.
·   An understanding of welfare, wellbeing and psychological support pathways and the importance of clear clinical and safeguarding escalation.
·   Commercial awareness, sound financial judgement and a commitment to quality and value for money.
·   A collaborative, evidence-led and values-driven approach.
 

Why join DMWS?
 

This is an opportunity to shape a growing area of work, strengthen integrated support for military Services, blue light communities and help DMWS turn trusted expertise into sustainable, high-impact services across the UK. This role is progressive and offers the right candidate an opportunity 
 

How to apply
 

Please submit your CV and a supporting statement explaining how your experience meets the requirements of the role by 28th September 2026. Applicants must hold a full UK Driving Licence and have access to a vehicle which is required for this role. 
 

DMWS is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds.

Head of Public Fundraising & Engagement (9-Month Maternity Cover)

Location:

Remote with some travelling needs to Leatherhead and Redhill, Surrey and other areas related to Fundraising Team activities

Salary:

£55,000 per annum plus SeeAbility benefits

Hours:

Full time, 37.5 hours per week

Contract:

Fixed Term, 9 Month (Maternity Cover)

Join us in transforming lives

SeeAbility is a specialist charity supporting people with learning disabilities, autism and sight loss to live ambitious, fulfilling lives. We are seeking an experienced and dynamic Head of Public Fundraising & Engagement to join us on a 9-month maternity cover contract.

This is a fantastic opportunity for an accomplished fundraising leader to step into a well-established role, providing strategic leadership to our public fundraising and engagement programme during an important period for the organisation.

About the Role

Reporting to the Director of Development, you will lead our public fundraising and supporter engagement activity, driving income growth across individual giving, community fundraising, events, challenges and supporter stewardship.

You will manage and motivate a talented team, ensuring delivery against ambitious income targets while continuing to build strong relationships with supporters, volunteers and stakeholders.

Key responsibilities include:

• Leading the delivery of SeeAbility's public fundraising and engagement strategy.
• Driving income growth and supporter retention across multiple fundraising streams.
• Developing innovative campaigns and supporter journeys.
• Leading, coaching and developing a high-performing team.
• Monitoring performance, budgets and fundraising KPIs.
• Working collaboratively across the organisation to maximise supporter engagement and impact.
• Ensuring fundraising activities remain compliant and aligned with best practice.

About You

We are looking for a confident and inspiring fundraising professional who can quickly build relationships, provide strong leadership and maintain momentum across a busy fundraising portfolio.

You will have:

• Significant experience in public fundraising, supporter engagement or individual giving.
• A proven track record of achieving income growth and fundraising targets.
• Experience managing and developing teams.
• Strong strategic and operational planning skills.
• Excellent communication and stakeholder management abilities.
• A collaborative, proactive and solutions-focused approach.

Why Join SeeAbility?

At SeeAbility, you'll be joining a passionate and supportive team committed to making a real difference to people's lives. This is an opportunity to play a key leadership role, contribute immediately and help shape the future of our fundraising and engagement activities.

We offer:

• Flexible and hybrid working
• A supportive and inclusive culture
• Competitive salary and benefits package
• The opportunity to make a meaningful impact from day one

Apply Today

If you are an experienced fundraising leader looking for an exciting interim opportunity where you can make an immediate difference, we'd love to hear from you. Please see the Job Profile for extensive details about the role.

Join SeeAbility and help us create a world where people with learning disabilities, autism and sight loss can achieve extraordinary things.

Safer Recruitment

SeeAbility is committed to safeguarding and promoting the welfare of the people we support. All colleagues are expected to uphold this commitment.

Successful applicants will be subject to safer recruitment checks, including:

• Disclosure and Barring Service (DBS) check (where appropriate)
• Identity, current address and right-to-work verification

• Health declaration to ensure that you are medically suitable for the role you have been offered

• Employment references relating to work with children or vulnerable adults

All checks are completed at SeeAbility’s expense before a start date is confirmed.

Diversity & Inclusion

We are proud to be a Disability Confident Employer and are committed to creating a diverse and inclusive workplace.

• We welcome applications from people of all backgrounds, identities and experiences, including those with disabilities or who are neurodivergent.
• Reasonable adjustments are available throughout the recruitment process.
• In exceptional circumstances, a genuine occupational requirement may apply under the Equality Act 2010 (Schedule 9, Part 1)

For this role, gender is considered a genuine occupational requirement in accordance with Schedule 9, Paragraph 1 of the Equality Act 2010

Elrha is a global organisation that finds solutions to complex humanitarian problems through research and innovation. 

We are looking to recruit a Research & Innovation Manager (Maternity Cover) to join our Programmes team on a fixed-term basis. Funding for the role is currently secured until 28 February 2027. While we anticipate the maternity cover requirement continuing until the end of November 2027, any extension beyond 28 February 2027 will be dependent on funding being confirmed. 

In this role, you will have the opportunity to lead and shape Elrha's Readiness to Scale Pipeline, supporting innovative humanitarian solutions as they progress towards wider adoption and real-world impact. You will work closely with promising scaling grantees and technical partners, providing strategic oversight, strengthening quality and learning, and helping to navigate risks and opportunities. As a key member of the team, you will play an important role in advancing and evolving Elrha's approach to scaling and adoption, contributing to the future of humanitarian innovation globally. 

Your application will need to demonstrate: 

• Experience of managing complex grants, programmes or projects, including monitoring performance and impact. 
• Experience designing and delivering applied learning and capacity building activities, including needs assessments, learning journeys and strategy development. 
• An understanding of how innovations can achieve scale, adoption and sustainable impact. 
• Excellent stakeholder management and collaboration skills, with the ability to engage diverse partners and build effective relationships. 
• Proven ability to coordinate delivery, manage risk and drive high-quality outcomes. 
• An interest in the humanitarian or development sectors, ideally demonstrated through academic qualifications and/or paid or voluntary work.

Experience of donor engagement, systems and design thinking methods, mentoring innovators or working within humanitarian innovation would also be an advantage. 

If you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we’ll give you every opportunity to succeed. 

We offer: 

• Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required. 
• As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours. 
• Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; 26-day basic annual leave entitlement with incremental increase depending on length of service, opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform. 
• Please read through the Information for Candidates document for further information about working at Elrha including information about Our Values, Strategy, Benefits and Salaries. 

Note for applicants: 

• Candidates must have the independent right to work in UK, and be resident in the UK, at the time of appointment as we are unable to support visa sponsorship for this role. 
• This is a maternity cover position. Funding for the role is currently confirmed until 28 February 2027. Any extension beyond this date will be subject to the availability of funding and the ongoing requirements of the role. 
• Please read through the job description for a detailed list of requirements, and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. Applications without this information will not be shortlisted. 
• Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes. 
• We reserve the right to close the advert early should we receive a very high volume of applications. 
• We do not use recruitment agencies.

Closing date: 20 September 2026 

Interview dates: w/c 5 October 2026 

Salary: £17,046.54 per annum (This is equivalent to a full-time effective salary of £28,410.90). We are an accredited member of the Living Wage Foundation.

Location: Unseen’s head office in Bristol with ad hoc UK travel (Hybrid approach with some working from home days. A degree of flexibility will be required). Please note this role requires the postholder to attend the Bristol office at least once a week.

Contract type: Permanent – This role is funded by The National Lottery Community Fund (funding secured until 2029).

Hours: Part-time – 22.5 hours per week (based on a full-time week of 37.5 hours). Hours to be worked Mon-Friday 9am-5pm, with a requirement to work on Wednesdays.

Kindly note, you must have lived experience of modern slavery to apply for this role. We also welcome applicants who have not been formally recognised as survivors by the Home Office.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

We draw on our expertise as a frontline organisation to produce evidenced strategies to protect survivors and eradicate exploitation. The Policy & Research team collaborate with internal teams and external stakeholders to identify good practice that informs our work and wider responses to modern slavery. Central to our work is the Unseen Survivor Consultants; lived experience experts who volunteer their time and insights to incorporate survivor voice into research design and policy recommendations.

Purpose of the role:

The Survivor Involvement Coordinator will support the continuous improvement of Unseen’s service delivery and support our research and policy influence work through the facilitation of the Unseen Survivor Consultant group.

You will work closely with Unseen’s Policy & Research team and have regular interactions with staff across Unseen’s wider teams including Business Services, Helpline Services, Support Services, Fundraising, Communications, and Operations. You will also support external researchers and stakeholders to collaborate with the Unseen Survivor Consultants.

To apply: 

• Please complete the application form attached. This includes a personal statement of 500 words outlining your suitability for the role, and;
• Please send a copy of your anonymised CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is 23:59 on 20th September 2026.

Interviews will likely be held around the week of 28th September 2026.

We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

 Any questions, please contact jobs @ unseenuk. org. 

Change how the UK understands and supports bereaved children and families.

This is an exciting time to join Child Bereavement UK.

We are establishing a brand-new Research & Policy function and are looking for an ambitious Public Affairs Lead to help ensure the voices of bereaved children, young people and parents shape policy, practice and public understanding across the UK.

Working closely with the Head of Policy & Research, you will develop and deliver Child Bereavement UK's public affairs, advocacy and stakeholder engagement activity, building relationships with policymakers, parliamentarians and sector leaders to drive meaningful change.

You will act as the bridge between research, lived experience and influence, translating evidence into compelling advocacy campaigns, stakeholder engagement opportunities and policy recommendations that make a difference.

This is a rare opportunity to help build a new function, shape our national influence, and ensure the experiences of bereaved children, young people and families are heard where it matters most.

While based remotely, this role has a strong external focus and requires regular travel to London to represent Child Bereavement UK, build key relationships and engage with policymakers, partners and sector networks.

Role Purpose

As Public Affairs Lead you will play a central role in ensuring the voices and experiences of bereaved children, young people, parents and families influence policy, practice and public understanding across the UK.

Working closely with the Head of Policy & Research, you will develop and deliver Child Bereavement UK's public affairs, advocacy and stakeholder engagement activity, building relationships with policymakers, parliamentarians, sector partners and influencers to drive meaningful change.

You will act as the bridge between research, policy and communications, helping to translate evidence and lived experience into compelling advocacy campaigns, stakeholder engagement opportunities and influencing activity.

Main Responsibilities

 Public Affairs & Policy Influence

· Develop and deliver public affairs plans that support Child Bereavement UK's strategic priorities and policy objectives.

· Use research, evaluation findings and lived experience evidence to identify policy gaps, develop influencing priorities and shape recommendations for decision-makers.

· Translate organisational evidence into clear policy asks and reform proposals for government, parliamentarians, public bodies and sector leaders.

· Identify opportunities to embed evidence and learning within national, regional and local policy frameworks, guidance and professional practice.

· Support the development of long-term influencing strategies that drive systemic change for bereaved children, young people and families.

· Build and maintain relationships with MPs, Peers, government officials, policymakers and key sector stakeholders.

· Coordinate engagement with relevant All-Party Parliamentary Groups, consultations, inquiries and policy forums.

· Support the development of policy briefings, consultation responses and evidence submissions.

· Organise parliamentary events, stakeholder roundtables and engagement opportunities that raise awareness of bereavement issues.

· Work with the Head of Voice & Participation to ensure the voices of bereaved children, young people and parents bereaved of a baby or child are represented at all stages of policy development.

Advocacy & Campaigns

· Lead the delivery of advocacy and influencing campaigns aligned to organisational priorities.

· Ensure advocacy campaigns are grounded in robust evidence, insight and lived experience, with clear objectives for policy and practice change.

· Work with the Head of Policy & Research to translate research findings into actionable policy recommendations.

· Develop stakeholder engagement plans that support campaign objectives.

· Build relationships with partner organisations, coalitions and networks to strengthen collective influence.

· Develop compelling narratives that connect research findings with real-world outcomes and policy solutions.

· Work with colleagues to identify tangible actions that policymakers, practitioners, employers, schools and communities can take in response to emerging evidence.

Stakeholder Engagement

· Develop and maintain stakeholder mapping and engagement plans.

· Build productive relationships with sector leaders, professional bodies, charities, academics and decision-makers.

· Coordinate engagement with strategic partners and external networks.

· Support senior leaders in stakeholder engagement activity through briefings, meeting preparation and follow-up actions.

Research Translation & Communications

· Develop evidence-informed policy asks, implementation recommendations and calls to action that support measurable change.

· Identify opportunities to move research and insight beyond publication and into policy development, service improvement and public discourse.

· Translate research, evidence and lived experience into compelling stakeholder communications.

· Produce parliamentary briefings, policy summaries, position statements and advocacy materials.

· Work closely with the Marketing & Communications team to ensure policy and research activity is effectively communicated to external audiences.

· Collaborate with the PR & Press Lead to identify opportunities to amplify policy and research messages through media and public engagement activity.

Monitoring, Evaluation & Insight

· Monitor and evaluate public affairs, advocacy and stakeholder engagement activity.

· Track policy developments, stakeholder engagement outcomes and influencing opportunities.

· Produce reports demonstrating impact, engagement and progress against objectives.

· Maintain stakeholder databases and records to support organisational relationship management.

Person Specification

Essential

Experience & Knowledge

· Significant experience in public affairs, policy, advocacy, campaigns or stakeholder engagement.

· Experience building relationships with policymakers, parliamentarians, public sector organisations or influential stakeholders.

· Understanding of UK political systems, parliamentary processes and policy development.

· Experience developing and delivering influencing or advocacy campaigns.

· Experience producing briefings, consultation responses or policy-focused communications.

· Understanding of how evidence and lived experience can be used to influence decision-making.

Skills

· Excellent written and verbal communication skills.

· Strong relationship-building and influencing abilities.

· Ability to communicate complex information clearly and persuasively.

· Excellent organisational and project management skills.

· Ability to manage multiple priorities and deadlines.

· Strong analytical and strategic thinking skills.

Personal Attributes

· Passionate about improving outcomes for bereaved children, young people and parents bereaved of a baby or child.

· Collaborative and relationship-focused.

· Compassionate and emotionally intelligent.

· Proactive, resilient and self-motivated.

· Commitment to diversity, equity, inclusion and trauma-informed practice.

Desirable

· Passionate about improving outcomes for bereaved children, young people and parents

· Experience within the charity, health, social care or education sectors.

· Knowledge of bereavement, grief, loss or trauma-informed services.

· Experience working with All-Party Parliamentary Groups or parliamentary engagement activity.

· Experience working with research and evidence-based policy development.

· Experience working with lived-experience contributors and ambassadors.

· Understanding of campaigning, coalition building and systems change approach

Recruitment Timetable

Application deadline: 17th September 2026 at midnight

Interview dates: 29th and 30th September on MS Teams

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Every grant you win becomes someone's first conversation in English, their first step into a job interview, their first time speaking up at a housing tribunal.

English for Action (EFA) is looking for a Partnerships Manager to grow the funding that powers our free, participatory ESOL classes for around 400 migrants across London. Our classes don't just teach English, they build the confidence and collective power people need to organise around housing and employment rights.

About the role

Working closely with our Fundraising Lead, you'll take real ownership of relationships with trusts, foundations and corporate funders, while helping shape how we diversify our income going forward. This is a role with genuine scope to bring your own ideas and see them through, not just execute someone else's plan.

You will:
- Write compelling grant applications, funding proposals and reports that win and retain funding
- Research and build a realistic pipeline of trusts, liveries and corporate foundations
- Develop and maintain strong relationships with existing donors and prospects
- Contribute to EFA's fundraising strategy, including newer income streams such as statutory, corporate, individual giving, membership and events
- Liaise with our Executive Team, Hub Leads and Project Managers so funding proposals stay grounded in what's actually happening in our classrooms and communities
- Maintain accurate donor and grant records on Donorfy, and support monitoring and evaluation of project outcomes

About you

You don't need a degree, and you're not expected to tick every box, nobody does. We're looking for someone with a track record of successful grant writing, strong research and relationship-building skills, and the organisation to manage multiple funding deadlines at once. Knowledge of the UK charity sector and UK trusts and foundations is essential; experience with public sector or EU education funding is a bonus.

If you have lived experience of migration and/or learning English as an additional language, we'd love to hear from you and how you'd like to draw on it in this role.

About EFA

English for Action provides free, participatory, empowering ESOL classes for migrants in London, spaces where students build community and organise collectively around issues like employment and housing rights. We're a national centre of good practice for a radical, participatory approach to ESOL, and we share this approach through training, research and partnerships. We're a team of 11 staff, a wider team of volunteers, and 7 trustees, run through shared leadership rather than a CEO, decisions are made collaboratively, and we aim for our structure to reflect that.

What we offer

- 22.5 hours (3 days) a week, mostly remote, with just monthly in-person meetings in London
- 28 days' annual leave (pro rata) after probation, plus bank holidays, plus a full week's paid closure over Christmas
- 6% matched pension contribution
- Enhanced sick pay, and enhanced maternity/paternity/adoption/shared parental leave
- Wellbeing allowance and full entitlement to leave for sickness, including mental ill-health
- A genuinely flat, non-hierarchical culture with collaborative decision-making on strategy and practice
- Tech and cycle scheme, and actively encouraged continuous personal development

Equal opportunities

EFA particularly encourages applications from people of colour, who are currently underrepresented at EFA and across the charity sector, and from people who have experienced moving to the UK or have English as an additional language. Where two or more candidates are of equal merit, priority may be given to a candidate from a less well-represented group. Please let us know about any access or other requirements we can accommodate.

Closing date: 11.59pm, Wednesday 30th September 2026
Skills test: w/c 5th October 2026 (writing and budgeting)
Interviews: Friday 9th / 16th October 2026

Questions before applying? Email Gina Rodriguez (HR Lead)

Farm Discovery Programme Manager

Salary: £40,170 | Home-based | 35 hours per week | Permanent

This is a varied senior role combining programme leadership, team and contract management, quality assurance, safeguarding, data and financial oversight, partnership development and programme improvement.

You’ll ensure our Farm Discovery team has the clarity, support and resources they need to deliver consistently high-quality educational experiences for children from disadvantaged communities. You’ll also use data, feedback and evaluation to improve the programme, develop partnerships and contribute to its future growth and development.

We’re looking for someone who:

• Has a strong track record in programme management and leading complex delivery
• Is outstanding at enabling and leading educators and dispersed teams
• Understands the primary education context in England
• Can build strong relationships with schools, farmers, funders and partners
• Has experience of quality, safeguarding, health and safety and risk management
• Is confident using data, managing budgets and improving systems and processes
• Can communicate effectively and work collaboratively across an organisation
• Shares our commitment to creating meaningful opportunities for children experiencing disadvantage

The role is home-based, with regular travel across England and North Wales, including overnight stays, an essential part of the role. Reasonable travel and accommodation expenses are covered.

Hours: 35 hours per week, with flexible working arrangements considered, including slightly reduced or compressed hours for the right candidate.

Closing date: Thursday 8 October 2026, midday.
CVs not accepted for this role. Please see our website for more information.

Help shape the UK’s dedicated Muslim Cancer Support Network. Lead, inspire and support volunteers delivering faith‑sensitive cancer support across the country.

Safeena is the UK’s dedicated Muslim Cancer Support Network, created to ensure no Muslim facing cancer feels alone. As we grow into a professionally governed national charity, we are recruiting a Volunteer Manager to lead, develop and support our expanding volunteer workforce.

The Volunteer Manager will oversee Safeena’s national volunteer programme including Befrienders, Community Champions, Bereavement Volunteers and operational volunteers, ensuring high‑quality recruitment, training, safeguarding, supervision and ongoing support. This role is central to Safeena’s transformation programme, helping build a credible, compliant and compassionate volunteer service that reflects the needs of Muslim communities affected by cancer.

Key Responsibilities

• Recruit, onboard and train volunteers

• Deliver induction and ongoing training programmes

• Provide supervision, wellbeing support and reflective practice

• Coordinate rotas, assignments and community outreach activity

• Maintain volunteer records, policies and compliance

• Promote Safeena’s volunteer opportunities across communities and mosques

Person Requirements

Essential

• Experience managing or coordinating volunteers

• Strong organisational and communication skills

• Ability to support volunteers in emotionally sensitive roles

• Knowledge of safeguarding and confidentiality

• Confident delivering training or group sessions

Desirable

• Experience in charity, community or health settings

• Understanding of Muslim communities and culturally sensitive support

• Training in safeguarding, bereavement or cancer awareness

MEMBERSHIP MARKETING & INSIGHT MANAGER

18 hours per week (flexible working considered)  Fixed-term contract - 6 months (with potential to extend)

£36,000-£40,000 FTE (£17,600-£19,600 pro rata)

Hybrid working - based at Westonbirt Arboretum, Gloucestershire

Use insight to shape the future of one of Gloucestershires most loved membership organisations.

Friends of Westonbirt Arboretum is an independent charity that inspires people to value and protect trees. With more than 39,000 members, we support the conservation, education and public enjoyment of Westonbirt, The National Arboretum.

We're looking for an experienced marketing professional who enjoys understanding people as much as promoting products. This is a new strategic role that will help us better understand our members, improve their experience and ensure our marketing activity is driven by evidence rather than assumption.

This isn't a traditional marketing communications role. You won't be expected to design leaflets, manage social media or build websites. Instead, you'll use customer insight, membership data and marketing expertise to identify opportunities, coordinate projects and help shape the future of our membership offer.

About the Role

This is a new strategic role designed to transform how Friends of Westonbirt Arboretum understands, engages and retains its members. We have an established membership of over 39,000 supporters with insight data surrounding this. We're looking for someone who can turn that insight into action— using evidence to improve the member experience, strengthen retention and shape marketing activity that delivers measurable impact.

This is not a traditional marketing communications role. You won't be expected to create artwork, build websites or write every communication. Instead, you'll lead the planning, insight and coordination that ensures the right activity happens at the right time through internal colleagues, Forestry England and external suppliers.

Summary of the role

Working closely with the Head of Income Generation & Engagement, you'll:

• Analyse membership and visitor data to identify trends, opportunities and areas for improvement.

• Develop audience segmentation and retention strategies.

• Improve the end-to-end member journey, from joining through to renewal and long-term engagement.

• Coordinate key marketing projects, including digital developments, membership renewals and customer experience improvements.

• Oversee marketing planning, member communications and website content in partnership with colleagues and external suppliers.

• Produce clear insight and reporting to support strategic decision-making.

About you

You'll bring experience of using customer insight to improve marketing performance and customer experience.

You'll be confident:

• analysing CRM or membership data

• translating insight into practical action

• managing multiple projects and stakeholders

• coordinating agencies and external suppliers

• improving customer journeys and digital experiences

• communicating recommendations clearly and influencing others.

Experience within a membership organisation, charity or visitor attraction would be advantageous, but is not essential.

Why join us?

This is an opportunity to shape a newly created role with genuine strategic influence. You'll help improve the experience of thousands of members while supporting the conservation and enjoyment of one of the world's finest tree collections.

We offer flexible and hybrid working, a supportive team environment and the opportunity to make a lasting impact within a respected conservation charity.

Key Responsibilities Membership Insight & Strategy

• Analyse membership and visitor data to identify trends, opportunities and risks.

• Develop audience segmentation with appropriate retention strategies based on evidence.

• Produce regular insight reports and dashboards to inform decision-making.

• Recommend marketing interventions based on behavioural and demographic analysis.

• Help determine what additional customer insight should be collected and why. Membership Journey & Customer Experience

• Take ownership of the end-to-end member journey.

• Identify opportunities to improve acquisition, onboarding, renewal and long term engagement.

• Lead projects to improve customer experience across digital and physical touchpoints.

• Ensure customer journeys are intuitive, efficient and evidence-led. Marketing Project Management Coordinate and oversee delivery of key marketing projects including:

• membership renewal improvements

• website user journey optimisation

• family membership implementation

• digital membership developments

• member communications Content, Publications & Digital

• Oversee website content, user experience and digital content planning.

• Coordinate e-newsletters, blog programme, member magazine, editorial planning, campaigns, marketing collateral and external design commissions.

• Coordinate technical improvements with external suppliers and internal teams.

• Ensure all communications support organisational priorities and member engagement. Supplier & Stakeholder Management

• Manage external agencies and suppliers.

• Coordinate delivery with Forestry England colleagues. Supplier & Stakeholder Management

• Brief and manage external agencies.

• Coordinate work with Forestry England colleagues.

• Manage project timelines.

• Monitor delivery and quality.

• Ensure resources are used efficiently. General Responsibilities

• Champion evidence-based decision making.

• Embed continuous improvement.

• Support wider organisational objectives.

• Comply with organisational policies and procedures. Person Specification Essential Experience

• Experience developing marketing strategies informed by customer insight.

• Experience analysing CRM or membership data.

• Experience improving customer journeys or user experience.

• Experience managing multiple projects simultaneously.

• Experience briefing and managing agencies or suppliers.

• Experience working across multidisciplinary teams. Essential Knowledge

• CRM and customer segmentation.

• Customer retention principles.

• Website usability and digital customer journeys.

• Email marketing.

• Marketing performance measurement.

• Data interpretation and reporting.

Essential Skills

Strategic thinking - Able to translate insight into practical marketing interventions.

Analytical - Confident interrogating data and identifying meaningful trends.

Project management  - Able to coordinate multiple stakeholders and deliver improvements.

Communication - Excellent written and verbal communication. Able to influence senior colleagues and present recommendations clearly.

Organisation - Excellent planning and prioritisation skills.

Desirable

• Membership organisation experience.

• Charity sector experience.

• Visitor attraction or heritage experience.

• Experience with CRM systems such as Raiser's Edge.

• Google Analytics or similar reporting tools.

• Understanding of accessibility and user-centred design.

Personal Attributes - We're looking for someone who is:

• Curious and inquisitive.

• Commercially aware.

• Collaborative.

• Pragmatic.

• Confident making recommendations.

• Comfortable working independently.

• Motivated by improving customer experience.

• Interested in using evidence rather than assumption.

Success Measures

• Produced a membership insight dashboard.

• Developed a data-led retention strategy.

• Reviewed and improved the membership renewal journey.

• Coordinated implementation of agreed digital improvements.

• Established an annual editorial and communications plan.

• Improved reporting and marketing decision making across the organisation.