Head of operation jobs in Bermondsey, greater london

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. 

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR won the Change Project of the year award in 2023 and has been shortlisted for the following awards for our Real Talk campaign in 2025: 

• Charity Times Award- PR Team of the Year  
• Third Sector Award- Best Large Charity Film 
• Third Sector Award- Communications Campaign of The Year 
• Third Sector Awards- Large Corporate Partnership of the Year 

At Prostate Cancer Research, we don’t just fund research. We help shape it. From launching cross-disease collaborative grant calls to developing first-of-their-kind initiatives that address gaps in the system, we work closely with researchers to drive meaningful progress.

This role offers the opportunity to combine scientific expertise with creativity and strategic thinking. As our research portfolio grows, you will play a key role in ensuring the smooth day-to-day running of the department, while helping to shape its future direction.

Our remit includes delivering our own independent research projects and piloting community-led initiatives, alongside managing approximately £2 million in annual grant funding. You will also help strengthen links between discovery and translational research, support the development of new EDI initiatives, and build connections between academic research and our Prostate Progress data platform.

If you love science but think it could be done differently, if you would love a job where you can be both creative and analytical, we are the organisation for you.

You will work closely with a member of the Executive Team, allowing you to gain insight into organisational strategy and decision-making. You will also practise your own leadership and represent the department as part of our internal Heads of Group.

We have a strong commitment to flexible working and will work with you to agree a pattern that suits both you and the organisation.

Responsibility

• Oversee the monitoring and evaluation of our research portfolio of both grant-funded and in-house projects, including supporting and mentoring other team members
• Strengthen links between discovery and translational research through creating effective processes and partnerships
• Lead the day-to-day management of complex research projects
• Support the uptake of the Prostate Progress data platform within academic research
• Develop a Trust and Accountability Index to boost public trust in research, building on our recently launched Empowering Communities report
• Lead on the implementation of the charity’s next EDI strategy for researchers
• Deputise for the Director of Research where appropriate
• Act as an internal and external champion for discovery research

Skills and Competencies

Our ideal candidate would have the following:

• A strong belief in the value and potential of science (essential)
• A PhD in cancer or a relevant biomedical science discipline (essential)
• Experience working in an academic research laboratory within the past five years
• Experience managing research grants from application to closure, including financial and operational decision-making
• Strong project management skills, with the ability to manage multiple priorities
• An understanding of social science research methodologies
• Experience of EDI-focused initiatives or community engagement
• A collaborative approach, with the ability to build relationships, work flexibly, and manage expectations
• Confidence in leading new initiatives and driving innovation
• Excellent communication skills, with the ability to engage researchers, patients and internal stakeholders

How To Apply

Please apply by submitting your CV and a short supporting statement (maximum 500 words). In the statement, focus on why you would like the role, and give a 2 – 3 examples of your achievements or things you have learned which directly map on to the requirements of this role. Your insights and previous experience may be drawn from both professional and voluntary contexts depending on which you feel better represents your authentic self and your suitability for the role.

There will be a two-stage interview process. The first interview will be online, and the second will be an in-person interview at our offices in London. We will provide interview questions in advance. Interviews will commence on the 11th of May. 

For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool 

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age. 

This role focuses on the visitor facing side of ticketing operations. Ticketing set up and revenue management is not part of the remit, and is led by a separate senior manager, who this person will work closely with.

Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please navigate to our website to find the original advert.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Key Responsibilities

• Collaborate with the Head of Visitor Experience and Ticketing to inspire, motivate and manage the Ticketing Operations team to deliver a responsive, dynamic and vibrant visitor experience. 
• Support the overall Visitor Experience and Ticketing Strategy by monitoring, managing and improving performance of the whole Visitor Experience and Ticketing team. 
• Lead on the analysis and response to visitor feedback. 
• Lead on projects prioritised by the Head of Visitor Experience and Ticketing. 
• Work with all Southbank Centre departments and partners to improve the quality and consistency of the Southbank Centre Visitor Experience and Ticketing operation.

Skills & Experience

• Passion for providing and promoting an excellent experience for visitors.
• Extensive experience of venue ticketing operations and related systems.
• Experience managing and developing a large dynamic team in a visitor focused operation. 
• Strong leader and problem solver, always leading by example Excellent communications skills.

Benefits

As well as working at one of London's most popular and exciting  sites the successful candidate will also benefit from the following:​​​​​​​
 

• A min 5%  pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for SC events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga 

Operations Manager

The McPin Foundation

Type: Fixed term for 2 years
Location: Head office (Bethnal Green, London)/Working remotely

Salary: From £40,562 per annum FTE
Hours: 30 hours a week (0.8 FTE)

Would you like to play a key role in supporting a team championing lived experience involvement in research?

The McPin Foundation is a mental health research charity that champions the involvement of those with direct experience of mental health issues in all stages of research.  We are looking for an exceptional ‘people-person’ to join our team; someone with a keen interest in workplace wellbeing, compassion for the work that we do and confidence to manage a varied and practical workload.

The Operations Manager provides a key role in our charity managing our people and operations functions.  This includes the day-to-day running of our office space in Bethnal Green, human resources, workplace wellbeing, IT, and asset and data management.  You will provide guidance and support, bringing skills in working across teams and breaking down barriers.  You will develop new initiatives and ensure compliance with health and safety, IT and data security governance.

The post would suit someone with proven experience in human resources, health and safety and IT/GDPR.  You will have excellent communication skills (both written and spoken) and well-developed people and line management skills, understanding how to share important information in clear, compassionate and engaging ways.  Working in a small team in a central role, you will bring a can-do attitude to the workplace, inspiring others to be confident and forward thinking.  Supporting the team’s wellbeing at work is a vital part of the role.

Our team is committed to transforming mental health research through collaboration, inclusion and a belief in equity and anti-oppressive behaviour.  We strongly encourage applications from Black people, People of Colour, people who are LGBTQIA+, those with a disability and those who identify themselves in marginalised groups, as well as people with lived experience of mental health issues.

 We offer benefits including a competitive salary, hybrid/flexible working, a NEST Pension scheme with 6% employer contribution, wellbeing support and mentoring scheme, an individual training budget and access to an Employee Assistance Programme and healthcare cash plan.

Please see the full job description for more information.

The closing date for applications is Tuesday 21st April 2026 at 9am.

Interviews will be held in-person the week commencing 4th May 2026.

To apply please visit the McPin Foundation vacancy page to download an application form.

Please email your queries to Clare Walsby at the McPin foundation if you have any questions about the post.

Head of People

London (Hybrid - 2 days in office)
£57,500 - £62,500 + excellent benefits
Permanent | Start ASAP (flexible for up to 3 months' notice)

About the Organisation

Goodman Masson are thrilled to be exclusively partnering with a truly inspiring, fast-growing UK charity making a meaningful difference in people's lives every single day.

With a current headcount of just over 50 (and plans to grow to around 60 by the end of the year), this is an incredibly exciting time to join. The organisation is scaling thoughtfully, investing in its people, and strengthening its culture as it enters its next phase of development.

This is a rare opportunity to step into a first-ever Head of People role, giving you real scope to shape strategy, influence leadership, and leave a lasting impact.

The Opportunity

This newly created Head of People position blends strategic leadership with hands-on delivery, offering autonomy and visibility across the organisation.

Reporting to the Operations Director and managing an HR Manager, you'll take ownership of the full people agenda - from designing a forward-looking strategy to embedding inclusive, high-performing practices across the charity.

You'll be a key member of the senior leadership landscape, acting as a trusted advisor while ensuring the organisation's people approach evolves in line with its growth.

Key Responsibilities

• Develop and deliver a 3-year People Strategy aligned to organisational growth
• Lead workforce and succession planning as the charity scales
• Drive and embed a meaningful EDI strategy across recruitment and culture
• Sit on SMT and ensure accoutability
• Act as a trusted advisor to senior leaders on all people-related matters
• Lead on complex employee relations cases and provide expert guidance
• Build leadership capability by coaching and developing line managers
• Oversee HR policies, processes, and systems ensuring compliance and consistency
• Use people data and insights to inform decision-making and continuous improvement
• Champion a high-performance, inclusive and values-led culture
• Line manage and develop the HR Manager

Essential Experience:

• CIPD Level 5 (minimum) - Level 7 desirable

As Head of Partnerships & Income Development you will own the development and delivery of the SMF’s income generation strategy so that we can raise the funds and build the partnerships we need to meet our ambitions.

Location: Birmingham, Glasgow, Liverpool, London, Manchester or Newcastle. We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.

Contract: Full-time, Permanent

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are open to flexible working arrangements such as part-time, compressed hours, flexitime and job-shares. Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given. 

Key Responsibilities:

1. Fundraising strategy and leadership

• Set and implement a robust income generation strategy to enable the SMF to achieve its strategic ambitions, setting targets, monitoring and reporting on income performance and supporting accurate forecasts and projections
• Lead a culture of excellent fundraising and relationship management across the SMF and ensure the right resources, systems and skills are in place to support all staff that hold funding relationships
• Represent the SMF externally with funders, partners and other stakeholders, seeking opportunities to increase our network and build our influence and reputation as an effective charity partner 
• Work with the Head of Finance and Operations to ensure strong processes to support income generation including income forecasts, budgets and partnership reports and records  

 2. Corporate Partnerships 

• Oversee the SMF’s portfolio of corporate partnerships including strategic partnerships and partnerships focused on enabling and enhancing our student programmes
• Manage individual high value corporate partnerships and ensure excellent stewardship of all our corporate partnerships
• Oversee the development of compelling cases for support and a robust new business pipeline for corporate partnerships 
• Oversee our corporate volunteering offer including employee volunteering with our student programmes and skilled volunteering/pro bono support

3. Business development 

• Oversee the delivery and development of the Social Mobility Employer Index  
• Oversee the design and development of other products and services for employers through which the SMF can earn income and influence workplace social mobility 

4. Trusts and foundations 

• Oversee the SMF’s relationships with trusts and foundations, building a strong long-term funding pipeline  
• Build and manage relationships with key trusts and foundations

5. Philanthropy and individual giving   

• Oversee the development of our supporter community and opportunities for individual giving and fundraising through challenge events 
• Identify opportunities to build philanthropic relationships with individual donors and supporters

6. Leadership and management 

• Manage, motivate and develop the team, setting team and individual goals and evaluating performance, coaching and motivating staff and supporting professional development and staff wellbeing 
• Lead across the organisation, fostering a collaborative and high performance culture and modelling the SMF’s leadership behaviours 
• Work with the CEO and the rest of the SMT to shape the SMF’s strategic priorities, set the annual business plan, budget and key projects, and monitor delivery and performance

Please see full job description attached for more details. 

Person Specification:

We need someone who will demonstrate our organisational skills-based competencies - as listed below: 

1.  Leadership
2.  Communication
3.  Adaptability
4.  Professionalism 
5.  Decision-making

Technical knowledge, understanding and experience required:

• Experience in managing a significant funding portfolio, stewarding and developing partnerships and ensuring effective account management
• Experience in securing funding, including scoping opportunities and prospects, setting targets and building a pipeline, and shaping proposals 
• Confident in representing the SMF externally and engaging with senior stakeholders 
• Able to motivate, develop and inspire a team and ensure that high standards of performance and behaviours are maintained 
• Ability to develop and manage budgets and forecasts, team and individual income targets and monitor income performance 
• Familiar with using a CRM as a tool for partnership and income development

See attached job description for more detail on the person specification

Ways of working:

• Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. 
• Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings. 

Benefits

• 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work scheme.
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website by 23:59, Tuesday 28th April 2026 and provide the following information:

1) A recent work history, detailing:
       i.     Job title
       ii.    Employer
       iii.   Dates of employment/Period in post

2) A cover letter detailing your skills and experience, with reference to the key responsibilities and person specification for the role (750 words max.)

3) Give an example of an important funding relationship you have secured or grown, and explain how you identified the opportunity, what you did, and what were the outcomes and benefits (800 words max.)

Head of Enterprise Architecture

Contract: Permanent, Full Time – 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £71,481/-per year with excellent benefits.

We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Head of Enterprise Architecture sits within the IT Leadership Team and reports directly to the Director of IT. The role leads the newly established Enterprise Architecture function consisting of a small data engineering team and a data governance lead. Enterprise Architecture is one of the core pillars of WaterAid’s IT & Technology planning, along with Global IT Service & Delivery, Global Cybersecurity & Global IT Portfolio & Strategic Engagement.

About the role

The Head of Enterprise Architecture provides strategic leadership for enterprise, data, and solution architecture across WaterAid UK and supports global initiatives. This role sets the vision for organisation-wide architecture, ensuring that business strategy is underpinned by scalable, responsive, and sustainable technology and data ecosystems. The postholder is responsible for the oversight of data architecture, engineering, integration, and governance to drive business value and data maturity.

In this role, you will:

• Enterprise Architecture Strategy and Governance: Define, implement and develop WaterAid’s enterprise architecture strategy and embed governance across delivery lifecycles.
• Data Architecture and Data Engineering Leadership: Oversee WaterAid UK’s data architecture and lead the Data Engineering function, ensuring scalable, secure data platforms, integrations and pipelines.
• Strategic IT Leadership: Act as a key advisor within the IT Senior Leadership Team, shaping IT strategy, influencing planning and prioritisation, and ensuring technology addresses organisational requirements.
• Stakeholder Engagement and Change Adoption: Engage senior leaders to translate business needs into architectural outcomes and lead the adoption of architectural best practices, agile approaches and continuous improvement.

• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

To be successful, you will need:

• Strong experience in EA and data architecture methodologies and frameworks (e.g. TOGAF) with the ability to translate business strategy into technology and data solutions.
• Proficiency in data modelling, integration, cloud and hybrid environments (we are a Microsoft Azure house), and practical experience of data engineering and lifecycle processes.
• Proven ability to lead multidisciplinary technical teams and influence senior stakeholders, including communicating complex concepts to non-specialists.
• Strong knowledge of data governance, regulatory compliance (including GDPR). Security and risk management frameworks.

Although not essential, we’d prefer you to have:

• Professional certifications in enterprise/data architecture frameworks or cloud technologies (e.g. TOGAF, Zachman, Azure).

• Working knowledge of data engineering languages (SQL, Python), Business Intelligence tools (e.g. Power BI, Tableau) and experience with predictive analytics projects.
• Experience in a charity, public sector, or similar mission-driven organisation.

Closing date: Applications close 12:00 PM UK time on 24th April 2026. Interviews are expected to take place week commencing 4th May. Shortlisting and interviews will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. Therefore, we encourage you to apply at an early stage.

How to apply: Apply to upload your CV and Cover Letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Technology operations enable our mission every day. As Stewardship serves more churches, charities, Christian workers and donors, expectations on our core technology foundations (devices, collaboration tools, identity, and underlying platforms) keep rising. 

The Technology Operations Manager ensures those foundations are reliable, secure and simple to use by leading our End User Computing and Systems Administration teams to resolve issues quickly and keep platforms up to date, secure and reliable. The role strengthens our security posture and resilience by embedding practical controls and disciplined lifecycle management. When technology operations run well, every team can focus on serving the Kingdom - free from technology friction, confident that the systems they rely on will perform. 

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Head of Payroll & Systems - Location

Remote working (home-based with occasional travel to Bristol)

Head of Payroll & Systems – About the Role

Join Hft at a pivotal moment as we move to our transformation phase. We’re looking for a senior leader to bring together payroll, systems, data and administration into a connected, high-performing service driving efficiency, insight, and better outcomes for colleagues and the people we support.

Head of Payroll and Systems - Benefits

• £65,000 per annum
• The People's Pension  3% employer / 5% employee contribution
• Life assurance 3x salary from day one
• 25 days holiday plus 8 bank holidays
• Free independent mortgage advice
• TELUS Health EAP
• Aviva DigiCare+ digital GP, annual health check and nutritional consultations
• Medicash health cash plan covering optical, dental and more
• Up to 25% off at 3,500+ gyms via My Gym
• Specsavers eyecare vouchers for screen users
• Blue Light Card eligible 

Head of Payroll and Systems  - Your Responsibilities

• Lead teams across Payroll, Systems, Data and Administration
• Oversee complex payroll operations (accuracy, compliance, improvement)
• Integrate and optimise HR systems (HRIS, ATS, LMS)
• Develop people data, reporting and insights
• Partner with senior stakeholders to support organisational decision-making

About You

• Proven experience leading multi-functional teams
• Strong background in payroll and HR systems
• Data-driven with the ability to generate meaningful insights
• Experienced in change and transformation
• Collaborative, resilient and stakeholder-focused

 Why Join Hft?

At Hft, we support learning disabled adults to live the best life possible.

We are:

• Purpose-led organisation with real impact
• Supportive, collaborative culture
• Opportunity to shape and improve, not maintain
• Flexible, home-based working

Apply today to be part of a leadership team driving meaningful change across the communities we serve.

We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact our recruitment team.

Head of marketing strategy and audiences

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

About the Role

Sense is looking for an ambitious and insight-driven Head of Marketing Strategy & Audiences to help shape the future of our marketing and supporter engagement. This is a pivotal leadership role at an exciting time, as we deliver our new organisational strategy and strengthen how we connect with, understand and grow our audiences. This role is full time, based at our King’s Cross office in London, with hybrid working in place. The successful candidate will work 2–3 days per week on site and meeting donors, with the remainder worked remotely.

You will lead the development of a bold, organisation-wide marketing strategy, focused on bringing together audience insight, data and creativity to drive long-term growth and maximise impact for disabled people with complex needs.

Key Responsibilities

• Develop and deliver a clear, ambitious marketing strategy aligned to organisational goals.
• Lead on audience insight, segmentation and analysis to improve targeting, acquisition and retention.
• Create and embed effective supporter journeys, including stewardship and cross-sell strategies.
• Work collaboratively across a complex organisation to align marketing activity and maximise income.
• Use data and insight to track performance, inform decision-making and drive continuous improvement.
• Influence senior stakeholders and champion a strategic, insight-led approach to marketing.
• Ensure all activity aligns with regulatory requirements and best practice.

What we’re looking for

• Proven experience developing and delivering marketing strategies in a complex organisation.
• Strong background in audience insight, segmentation and data-led decision making.
• Experience driving supporter/customer growth, engagement and lifetime value.
• Confident working with senior stakeholders and influencing at all levels.
• A collaborative, forward-thinking leader who can drive change and innovation.
• Strong analytical skills, with experience in tools such as Power BI, CRM systems (ideally MS Dynamics), and performance tracking.
• Excellent communication skills, with the ability to turn insight into clear, compelling strategy.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. 

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

About the role

Sitting within the Finance and Operations team and reporting to the Head of Finance & Operations, the Senior Finance Manager plays a pivotal role in ensuring the organisation’s financial integrity and health. An exciting mix of management accounting, business partnering, financial analysis and process improvement, this hands-on role oversees the full financial cycle of the Design Council — from managing day-to-day processes and payments to delivering accurate financial reporting, insightful analysis and supporting programme delivery and strategic decision-making.

Working closely with internal budget holders and programme managers, external accountants and other service partners, the Senior Finance Manager ensures sound financial planning, robust controls and clear, timely reporting that drives transparency and accountability across the organisation.

They will be proactive in identifying opportunities for continuous improvement of financial processes and systems, utilising technology and data in supporting efficiency and transparency in everything we do.

The Senior Finance Manager is a confident, detail-focused finance professional who thrives in a dynamic environment and enjoys both the technical and collaborative aspects of financial management. They will bring strong analytical skills, excellent communication, and a proactive and creative approach to problem-solving and managing data and systems.

Key responsibilities

The role includes the following responsibilities:

Providing high quality finance business partnering 

• Meeting with programme managers and other colleagues on a regular basis to track latest estimates of project budgets and resourcing

• Generating meaningful insights to support data-driven decision making

• Supporting colleagues with general finance queries including expense management and invoicing

Delivering process excellence through service partners 

• Managing the day-to-day delivery of external service partners for accounting and book-keeping processes, including weekly bank reconciliations, credit card reconciliations and monthly journal management

• Managing monthly payroll processes including the external payroll provider, payroll journalling and pension management

 Procure to pay process 

• Liaising with third-party vendors for confirmation of banking details and/or any invoice queries/disputes

• Reviewing approved supplier invoices and manage supplier invoice postings

• Managing weekly payment runs, including payment journals and related controls

• Reviewing and posting employee expense claims including credit card transactions
• Posting client sales invoices

 HMRC processes 

• Ensuring accurate coding of VAT transactions including Domestic/EU/International classifications

• Quarterly processing of VAT Return, calculating irrecoverability in accordance with resource allocation rules to business and non-business activity

• Management of all payments, submissions and liabilities to HMRC on a monthly, quarterly and annual basis

• Ensuring compliance with HMRC regulations including liaising with external advisors where required

Financial reporting and analysis 

• Timely and accurate production of monthly management accounts

• Production of monthly financial forecast (P&L and cash flow)

• Regular analysis of margin and resource allocation, utilising data to generate actionable insights

• Provide first-level analysis across financial reporting (P&L, cashflow) to support Head of Finance & Operations provide clear information and narratives for Senior Management, board and committee reporting

• Work closely with Head of Finance & Operations on the annual budgeting process

Process & systems ownership and improvement 

• Process owner for the Microsoft Business Central system and connected applications

• Leading on the identification of opportunities to improve finance-related processes, systems and controls with a focus on achieving “right first time” outcomes and “one source of truth” for data

• Support Head of Finance & Operations with ensuring finance systems and connected applications keep pace with technological change and remain fit for purpose

Financial controls and compliance 

• Ensuring compliance with all financial controls set out in the organisation's Financial Framework, Financial Procedures and Schedule of Authority

• Ensuring robust and complete records are kept across all financial processes to ensure all regulatory obligations are met

• Ensuring audit process is fast, efficient and maintains the confidence of auditor, colleagues and the Board of Trustees

About you

The role requires a hands-on, flexible financial professional, used to working in a fast-paced dynamic environment and willing to learn and grow in the role.

You are confident managing the broad range of finance-related activities within a small charity and understand the power of data to support business decision-making and organisational outcomes.

You are tech-savvy, and confident working with systems and manipulating datasets to generate insights and drive action.

You understand the importance of maintaining robust financial controls as well as timely and accurate management information.

You are an experienced business partner with the ability to drive financial engagement across the organisation. You are also organised and confident delivering process improvement and service quality both individually and through external partners.

Skills & Experience 

• Qualified or part-qualified finance professional eg AAT/CIMA/ACCA/ACA/CIPFA.

• Experienced finance business partner, with proven track record of providing quality finance support and advice to colleagues, particularly non-finance colleagues.

• Excellent financial accounting and reporting knowledge including UK charity SORP, accounting for grants, charity VAT rules and unrestricted vs restricted funds.

• Confident user of accounting software packages and working digitally, preferably with working experience of Microsoft Business Central.

• Confident and effective at delivering quality outcomes through external service partners.

• Experience of improving and developing systems and processes.

• Experience of maintaining a robust financial control environment.

• Experience of working with auditors and other external advisors such as tax and legal.

• Broad understanding current audit, tax, treasury and other regulatory requirements.

• Confident user of MS Excel and preferably also PowerBI.

You will also be 

• Able to work at pace and sometimes to tight timelines.

• Confident and skilled communicator across a range of stakeholders, verbally and in writing.

• Empathetic, pragmatic and adaptable, with a solutions-mindset.

• Hands on in your attitude and ability to find flexible solutions.

• Proactive and take ownership of issues through to resolution.

• Curious and open to new ideas and ways of working.

• A team player but also confident working on your own.

• Resilient and comfortable with navigating through change.

• Aware of the rewards and challenges of working in the not-for-profit sect

Prospectus is excited to be partnering with our client in their search for a new Head of Service Delivery with a passion for volunteer leadership and a knowledge of digital platforms for support lines.  The organisation is the national LGBTQIA+ support line, supporting anyone, anywhere in the country. Discussing anything related to sexuality and gender identity, from sexual health to relationships, or just supporting. Our client has been equipping the LGBTQIA+ community and its allies with information and support for five decades. Through all the crises, celebrations and changing attitudes, the organisation has been a clear and unmistakable voice.

Reporting directly to the CEO, the Head of Service Delivery will be responsible for the strategic leadership, operational management, and continuous improvement of our client's volunteer-run support line. Responding to over 17,000 service user contacts in 2025, volunteers are the lifeblood of the organisation, and this important post will serve as a key point of contact, counsel, collaboration and leadership for our volunteers. With your team, you will handle day-to-day enquiries, support volunteer well-being, lead on initiatives to improve service delivery, while providing an accessible and supportive environment for volunteers. The role will also manage, support, and grow a diverse pool of volunteers representing our client's communities, overseeing the entire volunteering experience, from recruitment, training, support, engagement, and celebration. This exciting role combines service delivery leadership with responsibility for the digital infrastructure upon which services are delivered, ensuring systems are reliable, secure, scalable, and aligned with user needs.

This is a unique opportunity for someone looking to join an established charity, with an appreciation of the value of volunteers in delivering impactful support services. To apply for this role, you will have either direct or transferable experience of managing or working with volunteers or large teams, leading a helpline, contact centre, or support services. You will have demonstrable experience of recruiting, training and leading volunteer teams in a service-focused environment and will have proven experience of managing or implementing service technologies (telephony, CRM, digital channels). As the designated safeguarding lead, you will have a strong understanding of safeguarding and working with individuals. Overall, you will be a warm and approachable leader with an awareness of the challenges facing the LGBTQIA+ community, and passionate about delivering high-quality support services.

If you are interested in applying for this exciting position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to fully brief you on the role. You'll then have all the information you need to formally apply.

Our client is committed to being an inclusive workplace representative of the diverse communities they support and actively encourages applications from candidates with diverse backgrounds, particularly from Black, POC, transgender, non-binary identities, and disability groups, which are currently underrepresented within the organisation.

Please do let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Victoria Savva at Prospectus.

Please note, this is a full-time (condensed working, 35 hours across 4 days) permanent position, working on a hybrid basis (2 days per week in our client's North London-based office).

Freelands Foundation is seeking a Building and Operations Manager on a 12-month Fixed Term Contract to oversee the safe and effective running of our 11,000 square foot building in Central London – a multifunctional space housing a library, event spaces and team offices.

This role will lead on health and safety, fire safety and security, and is responsible for creating a comfortable and secure working environment for our team.

A core feature of this position is ensuring the successful running of events, exhibitions and programmes from an operational perspective, coordinating with programme workstreams and managing our Front of House team. The role is pivotal in creating a welcoming atmosphere for visitors and takes the lead on making spaces as accessible as possible.

Ahead of planned capital works in 2027, this role will also support the redevelopment planning and due diligence efforts, coordinating site visits and responding to building-related queries.

Reporting to the Head of Finance & Operations, the Building & Operations Manager will work collaboratively with the wider Freelands Foundation team.

Make a Difference Where It Matters Most 

At Home-Start Richmond, Kingston and Hounslow, we believe that childhood can’t wait. We’re a vibrant, community-rooted charity supporting families through the critical early years of parenting. Our volunteers and staff work side-by-side with families, offering emotional and practical support, building confidence, and creating lasting connections. 

We are now seeking an Impact and Operations Manager to join our passionate team and shape the future of our services. 

About the Role 

This is a unique opportunity to lead our impact and operations strategy, ensuring we have the insight, tools, and systems to deliver high-quality support to families. You’ll play a pivotal role in measuring and communicating our impact, supporting strategic decision-making, and ensuring smooth day-to-day operations. 

Key Responsibilities 

• Lead and manage data collection, evaluation, and reporting across all family support services 

• Develop tailored reports and insights for internal and external stakeholders 

• Collaborate on funding applications with the CEO and Head of Marketing & Fundraising 

• Oversee administrative systems and policies, including GDPR compliance and HR processes 

• Manage office operations, including tech support, premises, and general administration, and line manage operations and data & impact team 

• Contribute to strategic planning and service innovation using data and insight 

• Strengthen our presence across local and national networks in partnership with the Senior Management Team 

What You’ll Bring 

• Strong experience in managing and interpreting data to drive impact and inform strategy 

• Strategic thinking with the ability to manage multiple projects and deliver results 

• Confidence with technology and quick ability to learn new tools and systems 

• Excellent communication and interpersonal skills to build strong relationships 

• A curious, analytical mindset and a passion for telling the story of our work 

Why Join Us? 

• A flexible, hybrid working model co-designed with our team 

• A supportive, inclusive, and values-driven culture 

• A chance to make a tangible difference in the lives of local families 

• Excellent pension and generous annual leave 

We are a national charity that matches people who need free legal help with barristers who are willing to donate their time and expertise for those who cannot obtain legal aid and cannot afford to pay. We believe that fair and equal access to justice is the foundation of our society, and the quality of your legal representation shouldn’t depend on the depth of your pockets, but the merits of your case.

We are the only pro bono charity to provide access to legal assistance in all areas of law, in all courts and tribunals across England and Wales. We exist because committed barristers care about access to justice for everyone. We have been facilitating free legal help since 1996 and have grown into a thriving organisation, working with almost 4,500 volunteer barristers. Our staff team comprises 23 staff and we have 13 trustees on our Board, which is chaired by Sharif Shivji KC.

Qualifications

Experience of Court processes or a law qualification.

Job description

Management of Casework Function

· Manage the day-to-day delivery of the casework service, ensuring cases are progressed efficiently and to a high standard.

· Directly line-manage the casework team, providing supervision, guidance, and support.

· Lead on induction, training, and ongoing development of caseworkers with the support of the Head of Operations.

· Oversee case allocation and workload management to ensure fair distribution and timely progression of cases.

· Provide advice and support on complex or sensitive cases and assist the team in resolving challenging situations.

Performance and Quality Management

· Oversee the production of casework statistics and reporting.

· Together with the Director of Casework, track and analyse casework metrics to assess performance against agreed casework KPIs to identify areas for improvement.

· Monitor the quality and consistency of casework decisions and outputs.

· Support the Director of Casework in responding to and resolving complaints.

Service Development

· Monitor workflow and identify opportunities to improve systems, processes, and service delivery.

· Support the implementation of new processes, systems, and digital tools as relevant to the Casework function introduced by the Organisation.

· Contribute to the development of best practice and consistent standards across the casework team.

Stakeholder Engagement

· Reporting to the Director of Casework, and working in collaboration with the Engagement Manager, grow Advocate’s  reach through regional expansion strategies

· Support the Casework team to develop and embed streamlined referral pathways with frontline legal advice agencies

· Support the delivery of external stakeholder engagement strategies led by the Director of Casework.

· Maintain relationships with the Bar through casework and relevant events

General

· Undertake any other duties as reasonably requested by the Director of Casework or CEO.

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