As Head of Programmes you will be leading the team that works with young people and partners to plan and deliver engagement opportunities that enable young people to find their collective voice and use it for social and political change.

As the national youth council of the UK, we bring young people together through our membership network and a range of partner programmes to advocate with and for young people. We are a small but ambitious charity working across the UK to empower young people and to use our national mandate to influence UK Parliament and the Government.

You will be an experienced leader with experience of working with young people, ideally within a youth participation setting. You will bring your passion for youth work and youth engagement to help the British Youth Council to increase our reach and impact, ensuring that all our activity is delivered in a way that is equitable and inclusive, and that puts young people front and centre.

As part of the leadeship team you will be shaping the charity and working closely with our Board who are all young people.  As Head of Programmes you will also be the lead for safeguarding within the charity.

The British Youth Council is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safe recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working across our services.

Head of Programmes

We are looking for an experienced Head of Programmes to drive the design and management of a portfolio of major programmes.

The charity has been working with schools for many years, to improve the mental health and wellbeing of children and young people by removing barriers to learning by promoting nurture in education.

Position: Head of Programmes

Location: Flexible as homeworking supported - office working available in London

Salary: £40 - £45k dependent on experience

Hours: Full-time

Duration: 12 month Fixed Term Contract (becoming permanent if funding allows)

Benefits: 25 days’ annual leave plus bank holidays and 5% Employer pension contribution

Closing Date: 26th October 2021

About the Role

With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, the charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. There is a great deal of untapped potential for a proactive leader to deliver large-scale programmes and develop new programmes, and the case for support has never been stronger.

Your main duties will include:

• Bid writing, presentation and business development
• Contract management and financial/risk management
• Programme design and delivery
• Stakeholder/account management
• Data, research, analysis and reporting
• Leadership, people management and teamwork

This new, senior role brings together contract management, programme delivery and income generation, and is a super opportunity for someone to build on a strong existing portfolio with an excellent team.

About You

As Head of Programmes you must be able to lead in a rapidly changing internal and external environment, you will have direct experience of working across a broad range of the specialist areas of responsibility:

You will also have experience in all or most of the following areas:

• Proven ability to write submissions and secure funding from national and regional tenders (£300k+)
• Overseeing the transition from bidding to mobilising contracts, securing knowledge and buy-in during the bid process
• A track record of managing all elements of contracts, including designing funding criteria
• A track record of developing robust tools and processes to build budgets, manage risks and plan implementation
• Developing relationships, particularly in dispersed and multi-functional teams, and with external stakeholders
• Managing procurement, tendering, and managing contracts in line with external requirements
• Leading on negotiating with partners and in developing detailed proposals, costings and budgets
• Budget management including monthly reconciliations, in line with internal and external reporting requirements
• Proven ability to lead, coach, and inspire teams to deliver while driving through continuous improvement
• Experience of successfully working with trustees/senior partners and at Board level
• Experience of the education sector

Ideally you will also have an appreciation and understanding of the impact of mental health, emotional and wellbeing upon children and young people.

Applicants are asked to provide a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.

In Return…

Work for an organisation with excellent work life balance policies, where flexible working is promoted and the culture of the organisation is to nurture staff through effective leadership and excellent team working.

About the Organisation

With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.

You may also have experience in areas such as: Programme Manager, Director of Programmes, Change Management, Head of Programme Delivery, Programmes Director, Strategic Programme Manager, etc.

Job title:Head of North West Region 

Location:                Remote working in the UK, Knowledge of employer engagement in the North West is required

Responsible to:National Engagement Director

Salary:£38,000 – £50,000 per annum

Please note, although this role is remote-based, Knowledge of employer engagement in the North West is required. 

Why us?

Speakers for Schools are a dynamic, swift-moving and fast-growing charity. We are on a mission to support a million young people across the UK annually by 2023. Having taken the first steps on the road to achieving this, our team has grown then fold in the past two years. This has supported growth in our employer network from 70 to 700 leading employers and 3800% growth in the number of work experience places offered during the same period.

We want to level the playing field, making sure that all young people can access inspirational opportunities and experiences to fuel their ambition.

We are united and unique in our mission to transform lives through raising aspirations of millions of young people every year. Each year, 1,500 senior leaders, celebrities and industry experts deliver a difference to by sharing their story with students in schools and colleges in every corner of the UK. We connect employers such as Disney, The Bank of England, Spotify PwC and almost seven hundred others to communities to provide access to the top opportunities for all across the UK. With us, you will be part of inspiring a generation to reach higher, broaden horizons and get equal access to the top.

To keep growing our charity and our impact, we need top talent and we are committed to treasuring, developing and supporting them to thrive within their roles. 

Role Summary 

This role is intended to lead a team in a dedicated region to deliver our customer experience across our portfolio of programmes.

You will manage direct reports to support schools, employers and stakeholders across the region. Coaching outstanding performance, measuring and raising standards through KPI management and ensuring the team remains engaged and motivated to perform.

Key Duties / Responsibilities 

The role will be responsible for: 

• Growing and leading the region to deliver significant national growth in Experience and Youth Card Programmes. 
• Working with regional stakeholders (Local Government, EBPs, Employer Groups, Large and Medium sized employers and others) to deliver partnership opportunities resulting in Experience and Progression opportunities as well as discounts and other opportunities for young people. 
• Leading your team engagement with employers, and education and training providers to embed the progression programme as and when this is launched, which will contribute to your team income. 
• Managing senior-level relationships across organisations and institutions based in your region. 
• Leading the delivery of commercial and philanthropic income to meet organisational income targets in your region. 
• Responsible for delivery and completion of own operational and administrative activity 
• Ensuring employer and placement targets are met in your area and delivered in line with organisational targets. 
• Ensuring that discount and opportunity targets are met in accordance with organisational targets. 
• Leading on the delivery of regional School, College and Young person programme enrolment targets for Experience, Progression and Youth Card.
• Leading on the promotion of Inspiration opportunities to schools, colleges and young people in your region to increase engagement. 
• Delivering the regional engagement stakeholder strategy as defined by the National Engagement Director. 

Skills / Experience / Knowledge 

Essential 

• Professional experience with proven track record of effective Programme delivery in a relatable area.
• Demonstrable experience working with corporate or high-profile stakeholders on youth engagement programmes (ideally related to work experience, future talent or corporate social responsibility/citizenship in some way). 
• Confident, highly professional communicator and able to create written briefs, documents and presentations to a high standard. 
• Experience of managing a team. 
• Sociable and confident and happy building and maintaining relationships with multiple stakeholders 
• Excel at organising their workload and enjoy driving work forward independently 
• Think strategically and can change tactics while still meeting larger objectives 

Desirable 

• Experience of leadership in a scaling organisation. 
• Experience of implementing business opportunities and new ideas to generate growth. 
• Experience implementing monitoring and impact processes. 
• Working knowledge of the UK state education sector, including career related opportunities and funding opportunities. 
• Advanced level of IT competency, ideally with experience of Salesforce, sophisticated e-management software and comfortable with bespoke online portal. 

We are looking forward to holding video interviews through September 2021. You must have the right to work in the UK without visa restrictions to be considered. 

Benefits offered at Speakers for Schools: 

• Work From Anywhere in the UK (now and beyond the pandemic)
• Flexible working
• 25 days annual leave plus bank holidays plus morning of your birthday off
• Pension scheme
• CharlieHR perks
• Perkbox
• £500 a year training allowance

Diversity at our core

At Speakers for Schools, we are committed to encouraging equality and diversity among our workforce, and eliminating discrimination. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

We welcome applications from all, including those where employment has been affected by Covid19 and those seeking to change careers. Diversity if at our core, join us. 

How to apply: 

Please apply as soon as possible submitting your CV and a one page covering letter which outlines your specific interest and ability to successfully fill this role, as well as your salary expectations and current notice period.

Appointees are subject to a successful DBS check, as contact with young people is likely.

Please note, if you do not provide a covering letter your application will not be considered.

The Journey to joining Speakers for Schools: 

Interviews will be scheduled as applications are received, before the closing date, and will take place over Microsoft Teams. We may appoint before this date depending on applications. 

Apply now.  Opportunity will close on or before October 24th.

If you have not heard from us two weeks after the closing date, please presume your application has been unsuccessful.

Job Title: Corporate Partnerships & Events Officer
Team: Fundraising
Salary: Grade 2 Point 14 -19 (£25,686 - £29,525 dependent on experience) Including Inner London Weighting
Hours: 37 hours per week (we will also consider applications from candidates seeking part time hours of 28 hours per week or more*).
Location: Flexible. Currently home-based but will be gradually returning to the office in the Autumn from which we will take a blended approach. We will also consider permanently home-based workers.*
Responsible to: Corporate Partners & Events Manager
* Please note, salary will be pro-rata for candidates seeking part time hours. Candidates who are permanently home-based will not receive London Weighting.

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.

We are seeking a Corporate Partnerships & Events Officer to join our high-achieving and dynamic fundraising team who will be responsible for delivering a number of income generating events and managing key corporate partnerships with the support of the Corporate Partnerships & Events Manager.

This is an exciting and pivotal role within the team as we build on a successful period of growth in corporate and events fundraising. Over the next 6-12 months, we aim to drive forward a range of initiatives to grow income for the charity, including our annual Christmas Toy Appeal and developing a corporate volunteering programme.

This role is a great opportunity for someone who has experience of relationship management and / or events delivery and is looking to further develop their skills in fundraising and / or the charity sector.
We are looking for someone who is highly motivated and organised, with excellent communication skills and a track record of meeting financial targets. You will be used to working across a variety of projects, able to prioritise your workload effectively, whilst building successful relationships with internal and external stakeholders, and developing partnerships that will continue to evolve and grow impact for our organisation and the families we work with.

We are also keen to see applications from people who have other relevant experience, perhaps from other fundraising disciplines, marketing, and sales backgrounds, or indeed with other transferrable skills. Such candidates can expect a salary at the lower end of the scale advertised, with progression and training provided.
Family Action are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills, then we can offer you:

�� A competitive salary, leave entitlement and pension scheme
�� Career development opportunities
�� A full induction and on-going quality training
�� The opportunity to become part of Family Action initiatives
�� Flexible working hours
�� Managed workloads with regular supportive and reflective supervision

Family Action welcomes applications from all members of the community. We are committed to Equality, Diversity & Inclusion in all that we do and know that greater diversity will lead to even greater results for families and children.
 

London, UK preferred (however, potential to be based outside the UK in a country with an SCI or SC Member office)

Do you want to play a key role in a network which stands up for everyone's right to a healthy, sustainable and affordable nutrition? Then join us as a twelve-month maternity cover for our Senior Adviser and help to facilitate and enable the work of over 4,000 organisations and more than 50 Civil Society Alliances (CSAs) around the world and play a leading role in our advocacy work.

The Scaling Up Nutrition Civil Society Network (SUN CSN) is part of the Scaling Up Nutrition (SUN) Movement, which unites governments, UN bodies, businesses, donors and civil society in a collective effort to end malnutrition. The SUN CSN Secretariat team (of which this role is part) is hosted by Save the Children UK, and the two organisations share the passion for ending malnutrition wherever it is found. 

The Senior Adviser leads on the network's strategy development, global governance and external advocacy work, and is responsible for running the SUN CSN's regional and country support system, ensuring that Civil Society Alliances (CSAs) have access to the information and opportunities they need to deliver their plans and to contribute to multi-sectoral efforts to address malnutrition.

As Senior Adviser you will be responsible for supporting collaboration at all levels of the network, with particular emphasis on fostering regional coordination, enhancing governance practices, and building CSA capacity in key areas. This role is broad and strategic, working with the Head of the Secretariat to engage with the SUN Movement Secretariat and the other networks, coordinate CSN inputs into SUN Movement processes, and drive thought leadership on a variety of key issues facing the team.

In addition, you will: 

• Lead the dissemination and regionalisation of the SUN CSN strategy, and work closely with the Head of SUN CSN to oversee the different elements of the team's workplan
• Lead the network's global governance work, including ensuring CSN members are meaningfully equipped and supported to contribute to the SUN Lead Executive Committee and the CSN Steering Group, in consultation with a wide range of senior SUN Movement stakeholders
• Coordinate and manage the Secretariat's regional and country support efforts, with focus on enabling collaboration and learning across the network, working closely with the existing SUN CSN regional coordinators and Secretariat focal points
• Lead the Secretariat's global advocacy work, with focus on raising country and regional voices to the global level
• Support and advise the Advocacy and Youth Adviser with their advocacy agenda at country level
• Work with the Head of SUN CSN on strategic cross-network collaboration, with focus on regional and country level
• Act as Secretariat focal point for one or two regional group(s) and multiple national CSAs
• Support the Head of SUN CSN and deputise as required
• Drive thought-leadership on key issues affecting the SUN CSN, including private sector engagement, conflict of interest, the rights-based approach, and nutrition in fragile and conflict-affected settings
• Spend a portion of the CSN annual budget to deliver our workplan, subject to sign-off from the Head of SUN CSN
• Deepen and expand relationships with key high-level external experts, partners, donors and advocacy targets

To be successful we require that you demonstrate having clear and relevant advocacy and campaigning experience with a passion for achieving change for the most deprived and marginalised people around the world. We do not require you to have a formal university education, it's your skill set in which we are most interested. An excellent strategic thinker, you will be capable of managing multiple competing priorities and concurrently holding important relationships with key partners across the SUN Movement and beyond.

In addition, you will: 

• Understand the role of advocacy, the power of coalitions, and the importance of holding governments to account for their actions
• Have extensive advocacy experience and a record of successful influencing, ideally in developing countries
• Have superior written and verbal communication skills, and an ability to communicate with impact to a range of audiences
• Have a proven ability to work effectively with, and play an organisational role in, coalitions/networks of civil society organisations
• Be a strong team player and collaborator
• Have language ability and be able to bring French (most needed) and Spanish (desirable) skills to our team.

At Save the Children we are committed to the safeguarding and protection of children in our work.

We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure. 

If you share our belief in the power of children, join the fight. It takes relentless determination, creativity and a real commitment to real change. Because every child should be able to make their mark on their world and help to build a better future.

We look forward to hearing from you. 

Remote Working:

The majority of SCUK employees are currently working remotely within the UK in line with UK Government guidance. Commencing July 2021 we will transition to flexible and hybrid ways of working (i.e. a mixture of remote/home and office-based working) as social distancing restrictions ease.

We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. 

Head of Supporter Journey (0840)

Oxfam is a global movement of people working together to end the injustice of poverty.

Do you have significant experience of leading the development of large-scale segmentation strategies and compelling supporter journeys?

Do you have expert understanding of the principles and practices of supporter/customer relationship management, journey development, and audience listening and understanding techniques?

Do you have expert knowledge of regular giving and digital marketing principles and practice?

We are looking for a Head of Supporter Journey at a pivotal time of transition and change for the organisation.

What you’ll be doing:

In this role, you will be providing strategic direction and leadership in line with our feminist approach and values. To lead the Supporter Journey Team to ensure that every Oxfam supporter has a relevant & inspiring journey and that all supporter interactions are engaging. To maximise supporter retention and development, in order to generate long-term growth in income. 

You'll have:

We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to the values of empowerment, accountability and inclusion in all you do and our feminist principles.

An ideal candidate for the role will also be / have:

• A collaborative leader that encourages integration and supports their teams to succeed.
• Experience of managing performance of others and helping people to develop, grow and achieve their potential, including increasing diversity and inclusion in teams and / or workplaces, and creating positive change in work culture, processes and practices.
• Lived experience(s) or evidence of learning/taking action on anti-racism and inequalities.
• Significant experience of leading the development of large-scale segmentation strategies and compelling supporter journeys.
• Expert understanding of the principles and practices of supporter/customer relationship management, journey development, and audience listening and understanding techniques.
• Expert knowledge of regular giving and digital marketing principles and practice.
• Strong storytelling expertise, the ability to share the Oxfam story in inspiring ways, tailored to a variety of audiences.
• Strong influencing & relationship building skills
• A strong understanding of public campaigning and a passion for activating the public to achieve our mission.
• A data driven decision maker who can set priorities based on long-term strategies, and foster a culture of accountability and continuous improvement through testing and learning. 
• High levels of curiosity & external awareness. 

Flexfam:

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a part-time, job share, fully or partially home-based.

Our values and commitment to safeguarding:

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment by complying with our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of our organisation.

Conditional offers made in selection stages may also be subject appropriate screening checks. Oxfam GB participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will take into account any live disciplinary sanctions a candidate may have when making the selection decision.

How to apply:

As part of your online application please upload a copy of your CV and/or Cover Letter to this role.

Oxfam GB is a Disability Confident Employer. Should you be unable to submit your application online and would prefer an alternative method please contact our recruitment team. If you also want to discuss your application, please do contact us as well.

About Us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of an international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.

In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.

Background

Shared Lives Plus is the UK membership charity for more than 6,000 Shared Lives carers, 150 Shared Lives schemes and a growing network of over 25 local Homeshare organisations. Our vision is a kinder, stronger society built on sharing our lives and our homes. We help build communities where everyone lives a full life, regardless of the support they need. We do this by turning Shared Lives and Homeshare into thriving, mainstream options, with all the right structures in place to support and guide those who want to share their lives and homes.

We have recently secured funding to further develop Homeshare in the UK in areas of the country that are currently not well serviced by our existing network.

The Homeshare Services Administrator post is a key operational role providing support to our new service delivery teams.  Working closely with the Homeshare UK Social Franchsie Manager, the Homeshare UK Services Manager and the Head of Homeshare UK the primary focus of the role will be to provide administrative services to support the sustainable growth of Homeshare across the UK. There will be the opportunity to be actively involved in the development of administrative practices and processes and the development of an IT portal that helps manage the new programme. The role will also contribute to the further development of knowledge, expertise, and practical resources supporting the wider Homeshare UK network.

Shared Lives Plus is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled, and rewarded by their work.  We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do.  

We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives.  We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Job Objectives

The overarching objectives of this role include:

• Day to day administration of the Homeshare Social Franchise and Service Delivery programmes
• Take the lead on coordinating and administrating meetings and events
• Support development of administrative tools, practices, and processes
• Support promotion of the Homeshare model
• Develop and maintain relationships with key stakeholder groups

Main duties and responsibilities

1. Support the development of the infrastructure for the Homehsare programmes

1. Support the programme managers to collect and collate underpinning feasibility information for the programme's
2. Support development of appropriate processes and paperwork for the delivery of the Homeshare programme’s
3. Support the development of a CRM system and monitoring tools to help manage the programme and to capture information about participants.

2. Day to day administration of the Homeshare Social Franchise and Service Delivery programmes

1. Be the first point of contact for participants in Homeshare (older people and their families, younger people,  health and social care professionals) and people interested in our Social Franchise opportunities
2. Setting up meetings for both of our programme teams and providing administrative support to those meetings including sending out relevant paperwork, setting agendas, taking and circulating minutes
3. Ensuring that participant data is captured on the CRM system and that information is accurate and updated
4. Collating data from the CRM
5. Supporting the delivery of training to our Social Franchise network
6. Support collection and collation of outcomes data for the programmes and support writing quarterly and annual reports.
7. Liaising with any third-party stakeholders involved in the Homeshare match as appropriate e.g., Health care professionals, domiciliary care providers, family members

3.Support awareness raising activity

1. Support promotion of the Homeshare programmes across the UK through sending out information, supporting blog writing, and promoting Homeshare at local and national events and conferences
2. Develop a bank of case studies from people actively engaged in Homehsareing highlighting the benefits of Homeshare
3. Actively promote the Homeshare programmes through our existing social media channels and by working with the Homeshare Team to develop appropriate content for the Homeshare UK website
4. Support the wider work of HSUK and the HSUK Communications Officer by helping coordinate effective and timely engagement between the Homeshare participants, media, and PR opportunities.
5. Attend any conferences, seminars and meetings representing Homeshare UK

4.General

1. Working with the HSUK Team to help Identify the need and scope for new resources including learning materials, guidance updates, and training that will be beneficial to the wider Homeshare sector
2. Actively support the collection of data, case studies and provide content for the annual Homeshare Sector Reports
3. Actively engage with the Homeshare UK network attending monthly practice meetings, training events and annual conference
4. Work in accordance with Shared Lives Plus aims, objectives, policies, and procedures and promote a positive image of the organisations and its members
5. Engage in continuous self-development and training
6. Promote diversity, equality of opportunity, anti-discriminatory practice and Human Rights
7.  Undertake such other duties as may reasonably be required, commensurate with the level of the post. 

Background

Shared Lives Plus is the UK membership charity for more than 6,000 Shared Lives carers, 150 Shared Lives schemes and a growing network of over 25 local Homeshare organisations. Our vision is a kinder, stronger society built on sharing our lives and our homes. We help build communities where everyone lives a full life, regardless of the support they need. We do this by turning Shared Lives and Homeshare into thriving, mainstream options, with all the right structures in place to support and guide those who want to share their lives and homes.

We have recently secured funding to further develop Homeshare in the UK in areas of the country that are currently not well serviced by our existing network. 

The Homeshare Services Manager is a key operational role providing support to our new service delivery team working across the North East and North West regions. Working closely with the HSUK Social Franchise Manager and the Head of Homeshare UK the primary focus of the role will be to support the sustainable growth of Homeshare across two northern regions. The role will also contribute to the further development of knowledge, expertise and practical resourses supporting the wider Homeshare UK network.   

Shared Lives Plus is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work.  We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do.

We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives.  We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Job Objectives

The overarching objectives of this role include:

• Take the lead on setting up and promotion of Homeshare programmes in the North East and North West

• Manage the day-to-day activities of the programme and support and line manage a team of Homeshare Coordinators.

• Oversee the recruitment, matching, and support for Homeshare participants

• Promote the Homeshare model widely across the regions

• Develop and maintain relationships with key stakeholder groups

• Take the lead on the development of key resources for the programme including an online management tool. 

• Use learning from the project to support the development of new guidance for the wider network

Main duties and responsibilities

1. Developing the infrastructure for Homeshare programmes in the North East and the North West

a. Take the lead on collection and collation of underpinning feasibility information for the region including focus group sessions with older people, potential Homesharers, and wider key stakeholders.

b. Working within the Homeshare UK, Quality Assurance Framework and Good Practice Guidance develop appropriate processes and paperwork for the delivery of the Homeshare programme.

c. The development of a CRM system and monitoring tools to help manage the programme and to capture information about participants.

d. Development of project policy for the delivery of Homeshare.

e. Develop links with key local stakeholders including; local charities, statutory authorities, and organisations who can be potential referral partners and supporters of the project.

2. Day to day operational management of Homeshare programmes based in the North East and the North West

a. Day to day line management of Homeshare UK Services programme staff

b. Support regional coordinators to recruit, match and support participants to the programme and ensure that practice and process are followed

c. Take the lead on any safeguarding issues that may arise within the programmes

d. Ensure that accurate records of Homeshare activity in both regions are maintained and provide regular verbal and written reports and information.

e. Be responsible for collecting and collating outcomes data for the programmes and provide quarterly and annual reports. 

f. Take the lead on liaising with any third-party stakeholders involved in the Homeshare match as appropriate e.g., Health care professionals, domiciliary care providers, family members

3.Raise awareness of Homeshare in the North East and the North West. 

a. Promote the Homeshare programmes locally in both regions through appropriate channels to potential participants and wider stakeholders including Health and Social care professionals. 

b. Actively promote the Homeshare programme through our existing social media channels and by providing regular content for the Homeshare UK website

c. Support the wider work of HSUK and the HSUK Communications Officer by helping coordinate effective and timely engagement between the Homeshare participants, media, and PR opportunities.

d. Attend any conferences, seminars and meetings representing Homeshare UK and promoting the pilot project through delivery of talks, briefings, and round table discussion at both local and national level

4.General 

a. Working with the HSUK Team help Identify the need and scope for new resources including learning materials, guidance updates, and training that will be beneficial to the wider Homeshare sector

b. Actively support the collection of data, case studies and provide content for the annual Homeshare Sector Reports

c. Actively engage with the Homeshare UK network attending monthly practice meetings, training events and annual conference 

d. Work in accordance with Shared Lives Plus aims, objectives, policies, and procedures and promote a positive image of the organisations and its members

e. Engage in continuous self-development and training

f. Promote diversity, equality of opportunity and anti-discriminatory practice and Human Rights

g. Undertake such other duties as may reasonably be required, commensurate with the level of the post.

Please note that this role is homebased but within easy reach of the North East or North West and with extensive travel across both regions. Occasional travel to our head office in Liverpool and potentially other locations in the UK.

Background

Shared Lives Plus is the UK membership charity for more than 6,000 Shared Lives carers, 150 Shared Lives schemes and a growing network of over 25 local Homeshare organisations. Our vision is a kinder, stronger society built on sharing our lives and our homes. We help build communities where everyone lives a full life, regardless of the support they need. We do this by turning Shared Lives and Homeshare into thriving, mainstream options, with all the right structures in place to support and guide those who want to share their lives and homes.

We have recently secured funding to further develop Homeshare in the UK in areas of the country that are currently not well serviced by our existing network.

This is a key operational role within our new service delivery team and the primary focus will be the development of a sustainable Homeshare programme in the Northeast. This role also contributes to the further development of knowledge, expertise and practical resources that will support the wider Homeshare UK network.

Shared Lives Plus is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work.  We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do.  

We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives.  We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Job Objectives

This overarching objectives of this role include:

• Support set up and promotion of a Homeshare programme in the North East
• Deliver the day-to-day activities of the programme including; recruiting, matching, and supporting Homeshare participants
• Promote the Homeshare model widely across the region
• Develop and maintain relationships with key stakeholder groups
• Support the development of key resources for the programme including an online management tool.
• Use learning from the project to support the development of new guidance for the wider HSUK network

Main duties and responsibilities

1. To develop the infrastructure for a Homeshare programme in the Northeast.

1. Working within the Homeshare UK, Quality Assurance Framework and Good Practice Guidance develop appropriate processes and paperwork for the delivery of the Homeshare programme.
2. Support the development of a CRM system and monitoring tools to help manage the programme and to capture information about participants.
3. Support the development of project policy for the delivery of Homeshare.
4. Develop links with key local stakeholders who can be potential referral partners to the programme
5. Support the collection and collation of underpinning feasibility information for the region including focus groups sessions with older people, potential Homesharers and wider key stakeholders.

2.Day to day operational delivery of the Homeshare programme.

1. Recruit potential Householders to the Homeshare programme
2. Recruit potential Homesharers to the Homeshare programme
3. Assess the suitability of applicants and work with them to understand their needs, expectations, and suitability for participation.
4. Assess the suitability of the property to be shared. 
5. Take the lead on safeguarding checks for Householders and Homesharers, including references and DBS checks
6. Make appropriate Homeshare matches and negotiate the terms of the Homeshare agreement between participants
7. Provide ongoing monitoring and support to the Homeshare match
8. Liaise with any third-party stakeholders involved in the Homeshare match as appropriate e.g., Health care professionals, domiciliary care providers, family members
9. Keep accurate records of Homeshare activity in the Northeast and provide regular verbal and written reports and information.

3.Help raise awareness of the Homeshare programme in the North East, the Homehsare model, Homeshare UK and the wider Homeshare community.

1. Promote the Homeshare programme locally though approprte channels to potential participants and wider stakhodlers including Health and Social care profresionals.
2. Actively promote the Homeshare programme through our existing social media channels and by providing regular content for the Homeshare UK website
3. Support the wider work of HSUK and the HSUK Communications Officer by helping coordinate effective and timely engagement between the Homeshare participants, media, and PR opportunities.
4. Attend any conferences, seminars and meetings representing Homeshare UK and promoting the pilot project through delivery of talks, briefings, and round table discussion at both local and national level

4.General

1. Working with the HSUK Team help Identify need and scope for new resources including learning materials, guidance updates, and training that will be beneficial to the wider Homeshare sector
2. Actively support the collection of data, case studies and provide content for the annual Homeshare Sector Reports
3. Actively engage with the Homeshare UK network attending monthly practice meetings, training events and annual conference
4. Work in accordance with Shared Lives Plus aims, objectives, policies, and procedures and promote a positive image of the organisations and its members
5. Engage in continuous self-development and training
6. Promote diversity, equality of opportunity and anti-discriminatory practice and Human Rights
7.  Undertake such other duties as may reasonably be required, commensurate with the level of the post. 

8. Please note that this role is homebased with extensive travel in the North East and occasional travel to our head office in Liverpool and potentially other locations in the UK.

Background

Shared Lives Plus is the UK membership charity for more than 6,000 Shared Lives carers, 150 Shared Lives schemes and a growing network of over 25 local Homeshare organisations. Our vision is a kinder, stronger society built on sharing our lives and our homes. We help build communities where everyone lives a full life, regardless of the support they need. We do this by turning Shared Lives and Homeshare into thriving, mainstream options, with all the right structures in place to support and guide those who want to share their lives and homes.

We have recently secured funding to further develop Homeshare in the UK in areas of the country that are currently not well serviced by our existing network.

This is a key operational role within our new service delivery team and the primary focus will be the development of a sustainable Homeshare programme in the North West. This role also contributes to the further development of knowledge, expertise and practical resourses that will support the wider Homeshare UK network.  

Shared Lives Plus is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work.  We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do.  

We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives.  We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Job Objectives

This overarching objectives of this role include:

• Support set up and promotion of a Homeshare programme in the North West
• Deliver the day-to-day activities of the programme including; recruiting, matching, and supporting Homeshare participants
• Promote the Homeshare model widely across the region
• Develop and maintain relationships with key stakeholder groups
• Support the development of key resourse for the programme including an online management tool.
• Use learning from the project to support the development of new guidance for the wider network

Main duties and responsibilities

1. To develop the infrastructure for a Homeshare programme in the North West.

1. Working within the Homeshare UK, Quality Assurance Framework and Good Practice Guidance develop appropriate processes and paperwork for the delivery of the Homeshare programme.
2. Support the development of a CRM system and monitoring tools to help manage the programme and to capture information about participants.
3. Support the development of project policy for the delivery of Homeshare.
4. Develop links with key local stakeholders who can be potential referral partners to the programme
5. Support the collection and collation of underpinning feasibility information for the region including focus groups sessions with older people, potential Homesharers and wider key stakeholders.

2.Day to day operational delivery of the Homeshare programme.

1. Recruit potential Householders to the Homeshare programme
2. Recruit potential Homesharers to the Homeshare programme
3. Assess the suitability of applicants and work with them to understand their needs, expectations, and suitability for participation.
4. Assess the suitability of the property to be shared. 
5. Take the lead on safeguarding checks for Householders and Homesharers, including references and DBS checks
6. Make appropriate Homeshare matches and negotiate the terms of the Homeshare agreement between participants
7. Provide ongoing monitoring and support to the Homeshare match
8. Liaise with any third-party stakeholders involved in the Homeshare match as appropriate e.g., Health care professionals, domiciliary care providers, family members
9. Keep accurate records of Homeshare activity in the North West and provide regular verbal and written reports and information.

3.Help raise awareness of the Homeshare programme in the North West, the Homehsare model, Homeshare UK and the wider Homeshare community.

1. Promote the Homeshare programme locally though approprte channels to potential participants and wider stakhodlers including Health and Social care profresionals.
2. Actively promote the Homeshare programme through our existing social media channels and by providing regular content for the Homeshare UK website
3. Support the wider work of HSUK and the HSUK Communications Officer by helping coordinate effective and timely engagement between the Homeshare participants, media, and PR opportunities.
4. Attend any conferences, seminars and meetings representing Homeshare UK and promoting the pilot project through delivery of talks, briefings, and round table discussion at both local and national level

4.General

1. Working with the HSUK Team help Identify need and scope for new resources including learning materials, guidance updates, and training that will be beneficial to the wider Homeshare sector
2. Actively support the collection of data, case studies and provide content for the annual Homeshare Sector Reports
3. Actively engage with the Homeshare UK network attending monthly practice meetings, training events and annual conference
4. Work in accordance with Shared Lives Plus aims, objectives, policies, and procedures and promote a positive image of the organisations and its members
5. Engage in continuous self-development and training
6. Promote diversity, equality of opportunity and anti-discriminatory practice and Human Rights
7.  Undertake such other duties as may reasonably be required, commensurate with the level of the post.
8. Please note that this role is homebased with extensive travel in the North West and occasional travel to our head office in Liverpool and potentially other locations in the UK.

We are seeking to recruit a fundraising manager to upscale our approach and support our expanding provision; enhancing our impact and engagement with care experienced young people; to develop, scale and improve our fundraising strategy. You would be responsible for raising income, working with university programme providers, and supporting the Executive Director to develop our fundraising strategy; advising on and maximising income opportunities

Job Title: Business Development Manager x 2

Reports to: Senior Business Development Manager

Location: 1 x based in Manchester and 1 x based in London

Salary: £34,000 - £40,000 for London

                                     £32,000 - £37,000 for Manchester

Terms: 5 days per week (37.5 hours)

Contract:                 Permanent

Overall Purpose of the Role

This is an exciting opportunity to develop and lead on a national Business Development approach as Breaking Barriers embarks on expansion plans to Manchester and Birmingham and scaling up support in London to reach more people from a refugee background.

At Breaking Barriers, we put businesses at the heart of our mission to help refugees find meaningful employment. We have a portfolio of award-winning corporate partnerships including BNY Mellon, Gucci, Bank of America and Grant Thornton. Since 2015 we have delivered employment and education support to people of a refugee background in London and partnered with businesses to find solutions that get refugees into work. In 2021, we will embark on national expansion into two new regions, Manchester and Birmingham.

The focus of this Business Development role will be to develop and secure relationships with companies that will fund our work and hire local people from a refugee background.

To join us on this journey and drive forward our ambitious growth plans, we need passionate Business Development Managers with backgrounds in corporate fundraising and partnerships, and/or recruitment and/or B2B sales. You will be confident working autonomously, strategically, and creatively with an entrepreneurial spirit to kick start our regional expansion and/or grow our support in London. You will connect and build relationships that pair corporate social responsibility and hiring needs, with the skills and motivations of Breaking Barriers refugee clients.  

Working alongside the Senior Business Development Manager and Head of Corporate Partnerships supported by our strong track record in London, these new roles will be responsible for driving and securing new business relationships in London, Manchester and Birmingham.

You will need to take a data driven approach to make effective and strategic decisions and report back on outcomes whilst managing and growing a pipeline of business relationships. You will work  collaboratively with the Corporate Partnerships team in London and local Employment teams to be sensitive and focused on the needs of people from a refugee background. An excellent communicator and relationship builder you will be ambassador for Breaking Barriers in these new regions and championing the value of refugees. The success of the role will be measured on relationships with businesses that meet our funding and hiring needs to get refugees in meaningful and stable employment.  

Role Summary:

• To demonstrate the value to businesses in supporting and hiring refugees and partnering with Breaking Barriers.
• To build a pipeline of potential partners, secure and launch our work with businesses in London, Manchester and Birmingham,  focused on meaningful employment outcomes for refugees and strategic partnerships.
• Developing the tools, processes and relationships in these regions to secure and deliver partnership activity whilst working closely with colleagues in London, Manchester and Birmingham.  

Key Accountabilities/ Responsibilities:

• Identify and grow pipeline of target companies that will unlock partnerships that lead to funding and employment outcomes for Breaking Barriers refugee clients in London, Manchester and Birmingham.

• Cultivate and secure strong relationships with businesses and take ownership to launch new partnerships linked to securing funding and employment outcomes for our clients.
• Develop and implement sector strategies that align to CSR objectives, local job market trends, hiring needs and offer meaningful employment opportunities for refugees in the local area.
• Develop and deliver tailored and compelling proposals and pitches to secure support.
• Take responsibility and accountability in London, Manchester and Birmingham for proactively generating leads, building networks, making contacts and bringing in new partnerships, researching prospective corporate partners, conducting due diligence and building a pipeline of potential relationships.
• Work closely with the Employment team in London, Manchester and Birmingham to ensure you identify business opportunities that meet our refugee client needs, skills and aspirations, and that we have clear understanding of our client pool.
• Support the Senior Business Development Manager by bringing regional insight, ideas and recommendations to develop and grow the national strategy to Business Development and increase our impact for refugees across the UK.
• Accurately forecast and report business development outcomes in London, Manchester and Birmingham.
• Ensure Breaking Barriers’ aims and objectives are met, legal and other guidelines adhered to and that new partnerships align with Breaking Barriers’ principles and mission and policies.
• Represent Breaking Barriers as required in external meetings and events, champion the value of refugees and work collaboratively with colleagues in Manchester, Birmingham and London to drive our mission forward.

Essential knowledge, experience, skills and attitudes:

Technical

• Significant experience of securing new partnerships in the private or third sector, commercial and/ or charity sector
• You will have proven success in managing and developing relationships with senior decision makers and experience of working in a recruitment/sales team
• Experience of project managing large project with clear objectives and multiple stakeholders, internal and external.
• Understanding of the recruitment landscape in either Birmingham or Manchester

• A proven track record of converting prospects and managing partnerships, a track record of business development, cultivating relationships and meeting targets

• Experience of monitoring, evaluating, and reporting back on results/outcomes.
• Strong understanding of hiring and recruitment pathways along with awareness of Corporate Social Responsibility and Diversity & Inclusion agendas.
• Strategic thinker – able to influence and bring others on a journey to inspire and deliver new partnerships
• Excellent verbal and written communication skills to adapt to difference audiences and effectively develop and influence external and internal relationships
• Ability to think creatively and to develop tailor made proposals to meet corporate and Breaking Barriers’ objectives
• Ability to plan, prioritise and manage a varied workload in a pressured environment
• An understanding of, and commitment to, equal opportunities and diversity – and the commitment to promote high standards of conduct, integrity and probity

Personal Specification

• A demonstrable passion for supporting refugees and marginaised groups.
• A highly proactive approach to researching and initiating new business opportunities
• Excellent interpersonal skills including the ability to persuade, motivate, network and negotiate effectively, excellent ability to adapt approach and communication style with different audiences.
• A self-starter, able to work on own initiative where required / enthusiastic team-player with a can-do attitude.
• Excellent organisational skills and the ability to work well under pressure, meeting multiple competing deadlines in a complex environment.
• Creative problem solver, with exemplary relationship building and customer service skills
• A strong commercial understanding and outlook
• Excellent time management and project management skill, with the ability to complete multiple projects to meet often conflicting deadlines

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Breaking Barriers particularly welcomes applicants with experience of migration and/or a refugee background.

If you are looking for a role where you can make a real difference and drive forward Business Development, we want to hear from you.

To apply, please submit a CV and (a max) 500-word statement outlining:  Why you are interested in the role and what skills and experience you would bring to be successful in this role. Please also specify your preference for London or Manchester based. 

Please note that applications without a covering letter will not be considered. 
Applications close at midnight Sunday 24th October.

As we are recruiting for multiple roles we will be doing rolling recruitment and interviews.

Background

Shared Lives Plus is the UK membership charity for more than 6,000 Shared Lives carers, 150 Shared Lives schemes and a growing network of over 25 Homeshare services.

Our vision is a kinder, stronger society built on sharing our lives and our homes. We help build communities where everyone lives a full life, regardless of the support they need. We do this by turning Shared Lives, Homeshare and Family by Family into thriving, mainstream options, with all the right structures in place to support and guide those who want to share their lives and homes.

Homeshare UK is the network for Homeshare services supported by a team at Shared Lives Plus. We’ve recently secured funding to develop two new Homeshare services in Liverpool and Newcastle, as well as develop a social franchise model for small towns and rural areas.

Shared Lives Plus is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work.  We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do.  

We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives.  We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Overview of the role

We are looking for a communications officer who can help our existing network and new Homeshare services grow to scale, reach new audiences and compel them to action. Can you write copy that engages and inspires? Can your words change attitudes and actions? If you come alive working in a fast-paced environment aren’t afraid of a challenge and skilled in navigating complex relationships, we would love to receive your application. You will be responsible for delivering tactical marketing, communications and media relations to promote Homeshare at a national, regional and local level. This is a role where understanding across disciplines is essential to coordinate and deliver full communications for Homeshare UK.

You will have excellent written and verbal communications skills, with the ability to produce high-quality creative, effective and accurate press and marketing materials. You will be working with a diverse range of internal clients - an understanding of housing, social enterprise, or older people’s interests would be an advantage.

Shared Lives Plus is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work.  We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do.  We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that the diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Key responsibilities

The successful candidate will be responsible for delivering communications plans and tactics for colleagues leading Homeshare UK’s new programme of work and membership network. The role will drive national, trade and regional media interest and growth for Homeshare services in key locations across the UK, and its social franchise model, developing marketing to support services’ growth, along with maintaining and updating our digital platform and social media channels.

Main duties and responsibilities include:

• Advising Homeshare UK colleagues and members on the most effective forms of communication for their target audience
• Creating, editing and uploading content for the web, social media communities, print marketing collateral and internal communications
• Sourcing stories about Homeshare for news articles for regional, national and trade media
• Collating and maintaining regional press and media lists
• Copywriting, editing, proofreading for publications and internal bulletins
• Editing the website and other digital platforms
• Assisting in the management of the story, image, video and design libraries
• Developing and delivering communications channels and processes to ensure consistency and delivery of work on time to internal clients and external audiences
• Organising and developing creative marketing campaigns with online and print marketing collateral, sourcing quotes and liaising with designers
• Regularly monitoring and evaluating engagement in communications channels which can provide insight into current trends and contribute to the Communication team’s operational planning
• Working with people who participate in Homeshare and their local organisation to bring Homeshare to life with key audiences
• Contributing to the team’s strategic planning with ideas to improve communications and engagement based on evidence
• Building strong internal relationships to support colleagues across the organisation to promote brand consistency, tone of voice and facilitate robust communications internally and externally.
• Actively engage with the Homeshare UK network attending monthly practice meetings, training events and annual conference
• Work in accordance with Shared Lives Plus aims, objectives, policies, and procedures and promote a positive image of the organisations and its members
• Engage in continuous self-development and training
• Promote diversity, equality of opportunity and anti-discriminatory practice and Human Rights
• Undertake such other duties as may reasonably be required, commensurate with the level of the post. 

Home-based with occasional meetings in Oxford/Warwickshire area or London

12 month fixed-term contract with likelihood of extension subject to funding.

During busy periods, flexibility to occasionally work additional (paid) hours would be useful.

We are an agile social enterprise looking for a Digital Learning Administrator to provide effective support across our digital learning portfolio, working specifically with the Digital Project Manager in our busy programmes team.

Working flexibly from home, you will play an important role in our small, friendly team helping us to deliver engaging and accessible learning courses via the PCI Academy, hosted on Talent LMS. Our partners include some very high-profile international NGOs, UN agencies and other organisations. Specifically, you will join a small programmes team made up of two Project Managers and a Head of Programmes who sit within a wider management / operational team. Your line manager will be the Digital Project Manager.  

This role will support a global portfolio of blended online learning courses aimed at primary healthcare practitioners. This will involve supporting existing courses, the development of new courses and assisting with the delivery of interactive online workshops. 

This is an exciting time to be joining PCI as we are rapidly scaling up our digital capabilities to deliver existing and new projects.  Whilst full training on the PCI Learning Management System will be provided, we are looking to appoint someone with prior experience. This is a great opportunity for someone looking to develop their digital learning support skills further or interested to work in international development. No international travel is foreseen as part of this role.

Job Description

1. Support Digital Project Manager to manage PCI’s Learning Management System

• Manage the helpdesk on the PCI Academy. This includes monitoring and responding to queries on a regular basis
• Support the Digital Project Manager to set up and manage branches and courses on the PCI Academy. This includes:
  • Collating and uploading resources
  • Testing the functionality of courses before they go live
  • Ensuring participants upload the correct documents (eg action plans, training logbooks)
  • Create templates for regular tasks eg workshop reminders
  • Sending updates/ reminders to participants
  • Managing the translation of course content with external translation companies   
  • Create participant accounts and provide other technical support to participants
  • Create certificates for all courses
• Support the Programmes Team to monitor and evaluate its online courses
  • Download user progress reports and test / evaluation results on a regular basis
  • Support with collation of results
• Ensure PCI Associates have the relevant access to the PCI Academy and know how to navigate and use the PCI Academy. This may include running mini-induction sessions
• Support the Digital Project Manager to keep up to date with the evolution of relevant digital technology to support PCI to deliver high quality digital courses

2. Live online workshops

• Provide support to PCI’s Clinical Associates in preparing and running live online workshops
• Set up, edit and upload recordings of live workshops (on zoom)

3. Online collaboration and communication platform (January – May 2022)

• Oversee the transition from Samepage to a new project management platform (including movement of documents) and support PCI to get set up on the new platform
• Provide support to PCI operations and clinical teams on the new project management  platform

Person Specification

Essential

1. Experience working with learning management systems / e-learning platforms or other content management systems
2. Experience of managing helpdesks
3. Excellent digital skills and aptitude for digital solutions
4. Good understanding of Zoom or other similar online conferencing platforms
5. Solid customer service skills and strong communicator
6. Fluent spoken and written English
7. Ability to multi-task and juggle competing priorities
8. Proactive and takes own initiative to support team working
9. Access to broadband internet for home-working
10. Efficient, organised, accurate record-keeper and good attention to detail
11. Excellent organisational skills and a demonstrable ability to work in a systematic and methodical way
12. You must have the right to live and work in the UK and actually be resident here.

Preferred

1. Experience with Zen Desk
2. Familiarity with Dropbox, SamePage, Wordpress (or similar and/or a quick learner)
3. Web development experience  
4. Experience of basic coding (HTML CSS)
5. Ability to work flexibly, including occasional evenings and weekends

Please note that this role is open to UK residents only. Please do not apply if you do not have the right to live & work in the UK or are not resident in the UK. We will not consider applicants who do not meet this criteria.

Equality Statement

PCI is committed to providing equal opportunities for all, irrespective of age, disability, marital or partnership status, religion/belief, working pattern, caring responsibilities, gender and gender identity, race and sexual orientation. We recognise the value of diversity and seek to promote this in all aspects of our work. We actively encourage applications from people of colour, those with lived experience in the settings where we work, and other under-represented groups.