Head Of Service Delivery Jobs in Birmingham

About The Role

We have a brilliant new opportunity for an exceptional leader to join our team, to help shape the provision of our local dementia support services. You will be a natural collaborator, working with colleagues to influence the provision of dementia support services at a local level, building and maintaining effective relationships with key internal and external stakeholders, to ensure that everyone affected by dementia can access high quality impactful support.
 
You will lead, coach and support your teams to achieve greater reach and impact for people affected by dementia through high quality dementia support services. This will involve a focus on supporting people from the point of diagnosis and reaching underserved communities.
 
As an experienced leader, you will use your experience and skill to drive improvements by partnering with teams across teams at Alzheimer’s Society. You will do this by balancing engagement with progress, while ensuring that our work is informed by lived experience, the latest evidence and aligned to our policy and influencing priorities.
 
You must have demonstrable knowledge and experience of working in the health and social care sector, a passion for the role of the voluntary sector, along with experience of commissioning and service delivery in this environment. You will understand the importance of relationships to achieving our ambitions, maintaining strong internal and external networks, with key stakeholders.
 
This is a home-based role (hybrid working considered), but you will be required to travel to attend meetings and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to occasionally travel to our offices (including London, Birmingham, Warrington) when required.

About you

- Be a strategic leader and role model for a large, dispersed staff and volunteer team, who drives forward an inclusive, collaborative and high performing culture – making sure that organisational priorities and values embedded across the teams you support.
- Committed to ensuring the lived experience of people affected by dementia informs our work while tackling inequalities in access to our dementia support.
- Ability to influence stakeholders at all levels. Negotiates and persuades effectively and achieves aims with tact and diplomacy, balancing interests and maintaining relationships.
- Verbal and written communication skills to liaise with a diverse range of stakeholders, including being comfortable speaking with someone affected by dementia.
- Experienced at using data, evidence and insight to support decision making.
- Excellent organisational skills and great attention to detail.
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.

Interview date: Wednesday 16 April via Microsoft Teams
Second stage interview: Wednesday 23rd April via Zoom

Head of Delivery

£62,000-£68,000 per annum (dependent on skills and experience) plus generous benefits

Location – Remote, but with regular visits to Foundation funded sites within a defined region, as well as visits to the Foundation office as determined by business needs, including attendance at quarterly Squad Meet-Ups

We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most. 

About the role

Are you a strategic leader with a passion for delivering impactful projects? We’re looking for a Head of Delivery to oversee and lead the delivery of capital projects greater than £25k, making a tangible difference in grassroots sports facilities.

As the Head of Delivery, you’ll play a pivotal role in ensuring the successful delivery of a range of priority projects, including 3G FTPs, changing facilities, grass pitches, PlayZones, and Hub sites. You’ll ensure these projects meet the needs of local communities and stakeholders, promoting multi-sport participation and inclusivity. Leading a dynamic team, you’ll focus on operational excellence, refining processes, and ensuring all projects align with the Football Foundation’s strategic goals and investment priorities.

This is an exciting opportunity to make a lasting impact on sports facilities across the country, while leading a talented team and shaping the future of grassroots sports. If you're an experienced project leader with a passion for community development, we'd love to hear from you!

Key responsibilities

· Oversee the development and maintenance of a robust pipeline of high-quality facility projects that deliver long-term value and benefit to local communities.

· Provide strategic leadership to ensure facility projects align with the Foundation’s strategy, and drive execution for maximum impact.

· Ensure projects reflect the needs of local communities and stakeholders, fostering multi-sport participation and inclusivity.

· Mentor and develop a team, creating a collaborative environment, where everyone is aligned and working towards shared goals.

· Continuously refine methodologies and workflows to ensure efficiency, consistency, and improved project outcomes.

· Assist in high-profile funding discussions, maximising contributions and ensuring the best outcomes for each project.

· Lead rigorous peer reviews and ensure high-quality, consistent assessment reports.

· Oversee the transition of projects from approval to construction, ensuring timelines are met and risks are managed.

What are we looking for?

· Proven experience in project delivery, particularly with capital projects above £25k, preferably in the sports or community development sector.

· Strong leadership and team management experience, with the ability to motivate and develop teams across multiple functions.

· Deep understanding of grant management systems and project execution, including budgeting, risk management, and quality assurance.

· Excellent communication and stakeholder engagement skills, with a track record of driving collaboration and community involvement.

· Ability to think strategically and ensure projects align with the Foundation’s strategic priorities and provide long-term value.

· Strong problem-solving and negotiation skills, with the ability to manage complex and high-profile projects.

For full details of the role and requirements, please download our recruitment pack below.

What can we offer you?

The salary band for this role is £62,000 - £68,000 per annum, dependent on relevant skills and experience.

You will start with 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), free health care provision, a monthly gym subsidy, death in service benefit and access to selected match tickets.

We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.

Equality and Diversity Commitment

The Football Foundation is committed to and values the principles of diversity, equality, equity, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.

Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us.

The closing date for applications is: Sunday 6 April 2025 at 00:00

First interviews will be held via MS Teams and are currently scheduled for 15 April 2025.

Second-stage interviews will be held in person and are currently scheduled for 22 and/or 23 April 2025.

Please note that you must be eligible to work in the UK to apply.

This opportunity is to be the ‘interim Head of England Portfolio Development Team - Communities Come Together (CCT)’ whilst the current post holder takes on an internal promotion. 

England Portfolio Development Team

Our new strategy has reaffirmed our purpose: it starts with community. We’ll continue to support amazing community-led projects and make a bigger difference in the years ahead.

Our new strategy will mean changes to what we fund and how we work with communities and organisations in England. In November 2024 we published our new England funding Portfolio, ensuring the £3 billion we will distribute to England’s communities by 2030 supports the successful delivery of It Start’s With Community. 

As we start to deliver on our new funding portfolio we established a new Portfolio Development Team to sit at the heart of the Fund’s England directorate. This team sets the direction for our funding, ensuring our whole funding portfolio is delivering on our four community-led missions; our commitment to take an equity based approach to tackling inequality; and our ambition to be more than a funder. 

England Portfolio Development Team

The permanent England Portfolio Development Team is taking forward the new England portfolio, ensuring we are delivering impact through our current funding portfolio whilst also looking to the future and developing new funding initiatives and ways of working to meet our 2030 vision. 

This small team of eight works across the whole England directorate, the wider Fund, and externally with people, communities and civil society organisations who share our vision. 

The team is responsible for:

• Setting the direction for our funding, including setting out the change we want to support in England’s communities through our funding and gathering insights to assess whether we are succeeding or not
• Thinking, exploring and leading on portfolio development and implementation of the new funding portfolio – ensuring we are delivering impact across our current funding portfolio (national, regional, small grants) and developing new funding initiatives and ways of working where necessary
• Leadership and direction for England’s stakeholder engagement, partnerships, knowledge learning and impact and external communications
• Leading, influencing, learning, external relationships, horizon scanning, providing intelligence and subject matter expertise

We are looking for ambitious, creative and passionate people to join this team to help us make It Start’s With Community real in communities in England. The team will work to Sarah Baker and Hannah Rignell, Deputy Director Policy and Partnerships.

Key activities will include:

• Delivering on the portfolio level theory of change which clearly sets out the change we want to support through our funding in England’s communities
• Gathering and analysing insights to understand and effectively articulate the impact we are making through our new portfolio, including commissioning research and analysis, convening partners, stakeholders and communities where necessary; and ensuring that insight informs funding practice
• Engaging extensively internally, harnessing the expertise and insights of the wider England directorate and working across the Fund to ensure we link appropriately to ‘One Fund’ approaches
• Delivering our new approach to external engagement, partnerships, policy development, positioning and influencing in England in line with our community-led missions, more than a funder priorities and new ways of working
• Launching and delivering new funding initiatives in line with our new community-led missions and our equity based approach to tackling inequality.

Further detail on the specific roles available can be found below.

 

Contract: 12 month interim role. The role is available on a full time, part time or job share basis.

Due to the fixed term nature of this role, we will need you to start as soon as possible, so you should have no longer than a one month notice period in your current role.

Location: We have a hybrid approach to working, work pattern and location will be in one of our offices in England (Birmingham, Exeter, Leeds, London, and Newcastle). 

Interviews: 22nd, 23rd (pm) and 29th April

How to apply

Apply via our portal with your CV and a supporting statement (800 words) by midnight 10th April

In your supporting statement please include evidence of your experience against the essential and desirable criteria detailed below

Overall aim of the role

• To lead the Communities Come Together and new Partnerships Approach within our England portfolio development team, delivering our new portfolio in communities in England in line with ‘it starts with community’
• To provide leadership of mission, equity and ‘more than a funder’ subject matter expertise and partnerships at national level – in particular Communities Come together and our new Partnerships approach. 
• To articulate our story and impact as we deliver the new portfolio, ensuring this informs the delivery of our funding internally and amplifies our impact externally 

The successful candidate will be confident at providing clarity and direction in ambiguity and be a fluent communicator in both verbal and written communications. You’ll be an exceptional problem solver and have excellent decision-making skills and personal resilience. A key part of the role will be to develop England’s funding portfolio across our communities come together mission, equity and more than a funder priorities (especially partnerships) and to work closely with colleagues who have specific expertise from within and outside of the Fund.

Essential Criteria:

• Proven problem solving and decision-making skills, as well as a ‘can do’ attitude
• Excellent written and verbal communications skills, able to tailor messages to audiences and can demonstrate a good understanding of external  positioning
• Experience of strategy development and implementation, including options appraisal and working through the decision making and approvals process
• Strong interpersonal skills, and resilience, with an ability to build relationships and work with a range of people inside and outside of the Fund
• Strong analytical skills, able to review a range of complex evidence and information and shape robust conclusions
• Experience of building high performing teams and leading change, as a leader and/or as a team player - creating the culture and structures in which people can thrive at work
• Good organisational skills, able to manage complex workload with competing priorities
• Expertise in supporting communities to come together and cross sector partnerships

Desirable criteria:

• A passion for, experience in and an understanding of the VSCE sector and the communities we serve.
• Policy expertise in one or more of our ‘more than a funder’ priorities: partnerships; participation, convening, influencing, supporting grant holders, learning.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Our Mission

To beat vitiligo by eradicating the psychological, social and physical effects on people’s lives and by finding effective treatments and a cure.

Purpose of the role 

The Head of Support Services is responsible for leading the delivery of The Vitiligo Society’s tailored support to patients with vitiligo and their families, and contributing to the strategic development of the organisation and its services. 

Your Experience

We are looking for a candidate (or candidates) who either have a background in charity service management & safeguarding, or working in healthcare, nursing or mental health support.

Key responsibilities:

People Management 

• Oversee the engagement of volunteers involved in the delivery of The Vitiligo Society’s services and input into the overall development and structure of volunteering across the organisation. 

• Build, and encourage, positive working relationships with other staff to ensure members receive relevant information at the right time and that communications reflect the lived experience of individuals affected by vitiligo.

Service Development & Delivery 

• Develop clear operational plans to deliver The Vitiligo Society’s organisational strategy across services.

• Lead the Support Services Volunteer Team and grow The Vitiligo Society’s services in line with the charity’s overall growth strategy and priorities whilst ensuring quality, sustainability and safe operating practice remain at the forefront.

• Be part of a rota of staff & volunteers answering the Society's helpline

• Deliver direct support to individuals affected by vitiligo, supporting them through their diagnosis and treatment journey.

• Manage the budgets for service delivery.

• Identify opportunities to improve our current support and develop new activities with a particular focus on patient and family support.

• Develop and embed robust monitoring and evaluation processes across all services and provide reports to the Charity Director, the Board and funders as required.

• Champion an evidence-based research and insights approach to service development and delivery, especially Health Psychology.

Safeguarding 

• Appointed Designated Safeguarding Lead. 

• Lead on the development of delivery of The Vitiligo Society’s approach to safeguarding children and adults at risk including policy and process development.

• Ensure that the outputs of all The Vitiligo Society’s services are in line with the relevant safeguarding legislation and best practice.

Wider Impact

• To lead on the development and nurturing of partnerships with healthcare professionals, education professionals and voluntary organisations.

• To lead on Technology Appraisal submissions with NICE and work with other healthcare regulatory bodies to ensure fair access for patients to the latest vitiligo treatment innovations.

Fundraising

• Contribute to funding applications related to service development and delivery, as appropriate.

• Contribute to reports to funders & donors, as required.

• Develop and grow the Services Team’s income generation capacity by working in partnership with fundraising colleagues.

Other

• Attend The Vitiligo Society events when required to support staff and volunteers in the delivery of activities. 

This is a two year fixed term role until 31 March 2027. Applicants need to be based in the UK. We will consider a job share if we have two strong candidates interested in a part-time position. Salary and benefits will then be pro-rata.

Head of Post Award

£62,000-£68,000 per annum (dependent on skills and experience) plus generous benefits

Location – Remote, but with regular visits to Foundation funded sites within a defined region, as well as visits to the Foundation office as determined by business needs, including attendance at quarterly Squad Meet-Ups

We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most. 

About the role

Are you a strategic leader with a passion for ensuring funding delivers real impact? Join us as Head of Post Award, where you’ll lead our post-award function, ensuring the successful delivery of grants that transform grassroots sports facilities.

Reporting to the Director of Programmes, you’ll provide strategic oversight of our Post Award function, manage a high-performing team, and ensure compliance, value for money, and long-term sustainability across all funded projects. You’ll also help shape our Post-Award strategy, working closely with senior leadership and external partners.

Key responsibilities

· Lead the post-award function, ensuring effective grant delivery and alignment with strategic priorities.

· Oversee post-award processes and systems, ensuring efficiency, compliance, and continuous improvement.

· Build and maintain strong relationships with key stakeholders to maximise impact.

· Develop insightful reports and track key performance indicators to measure success and improve funding outcomes.

· Manage the post-award budget, ensuring resources are allocated effectively.

What are we looking for?

· Educated to HND/Degree standard, preferably in Sports or Community Development, we’re looking for candidates with proven experience leading grant management or post-award functions, including team leadership,

· Strong financial management skills, including budget oversight and financial sustainability.

· Ability to build and manage high-level relationships with funders and stakeholders.

· Experience advising senior leadership and shaping strategic direction.

· Expertise in developing impact reports and optimising grant processes.

If you're data-driven, skilled in analysis, reporting, and performance tracking, and passionate about sports and community development, this is your chance to make a real difference in a role that blends leadership, strategy, and impact.

For full details of the role and requirements, please download our recruitment pack below.

What can we offer you?

The salary band for this role is £62,000 - £68,000 per annum, dependent on relevant skills and experience.

You will start with 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), free health care provision, a monthly gym subsidy, death in service benefit and access to selected match tickets.

We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.

Equality and Diversity Commitment

The Football Foundation is committed to and values the principles of diversity, equality, equity, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.

Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us.

The closing date for applications is: Wednesday 2 April 2025 at 09:00am

First interviews will be held via MS Teams and are currently scheduled for 15 April 2025.

Second-stage interviews will be held in person and are currently scheduled for 22 and/or 23 April 2025.

Please note that you must be eligible to work in the UK to apply.

Job Description

Catch22 are excited to be recruiting for a Senior Service Manager for our West Mercia Child Exploitation Service.

This role has responsibility for the strategic development and operational management of Catch22’s Integrated Child Exploitation Service funded by the West Mercia Police and Crime Commissioner.

Integrated Child Exploitation Service A specialist prevention and support service for children, young people under 18 and their families who are at risk of, currently experiencing or has been impacted by Child Criminal or Child Sexual Exploitation across the West Mercia region. The service will consist of four teams located in Worcestershire, Telford and Wrekin, Herefordshire & Shropshire. 

The role will also support the development of the Young People and Families (YPF) Hub and the implementation of learning and development, performance and impact, business development and wider work streams as required. The SSM will work with the YPF SMT and will take a lead role in implementing our YPF strategy in this area. 

The role can be home based, but time spent in each of the services alongside travel across the UK will be required to support delivery and growth of services across the Hub.  The ideal candidate will have experience of delivering and managing similar services, the right mix of leadership, passion and energy, and an innovative nature. A proven track record in engaging with positive relationships with commissioners and securing new business is essential. The role will involve promoting, connecting and building services in order to impact the lives of vulnerable young people with complex needs 

Some of your day-to-day tasks will be:

• To lead and ensure the delivery of high-quality services that meet all targets, standards and KPIs and to take prompt action to address any areas of underperformance.
• To recruit, manage, motivate, coach and develop a staff team including carrying out annual appraisals and regular supervision meetings.  To manage their health, safety and wellbeing.
• To manage subcontractors and strategic partners, conducting regular performance and quality reviews to ensure agreed outputs and outcomes are delivered and the partnerships represent good value for money.
• To ensure that the diverse needs and aspirations of all groups of service users are considered in service planning and delivery and to enable all service users to fulfil their potential.

This post will involve travel across the country and occasional evening and weekend working.

Qualifications 

• Relevant qualification or equivalent experience in a relevant discipline such as youth, community, health & social care, management.
• Management qualification, NVQ3/5 Health & Social Care (Desirable)

Additional information

Additional information

Contract: Permanent

Hours: Full-time, 37 hours per week

Salary: £46,801 - £49,000 (FTE)

Location: Home or Office based with national travel to regional offices (Worcestershire, Telford and Wrekin, Herefordshire & Shropshire) 

Are you a people-focused leader with a passion for driving positive change? Do you want to shape the culture and operations of a growing environmental charity dedicated to making a real impact?

We’re looking for a Head of People and Operations to join our senior leadership team to help us build an effective and impactful organisation, achieving best value for money, working towards sustainability goals and supporting our ambitious growth plans as per our ambitious strategy. 

You will lead on HR and operational excellence—ensuring our people are empowered, supported, and thriving.  Our passionate team is growing, and we need an experienced, values-driven leader to help us develop our people, systems, and culture in a way that reflects our environmental ethos.

About us

Our vision is for a Wilder Birmingham and Black Country with more green and wild spaces where nature thrives, and where everyone has an equal opportunity to access nature in their daily lives. 

The Birmingham and Black Country Wildlife Trust is a local charity uniquely protecting the wildlife of Birmingham, Dudley, Sandwell, Walsall and Wolverhampton. We are one of 46 local, independent Wildlife Trusts working for nature’s recovery across the UK.  We work to conserve biodiversity, improve the environment and raise awareness and understanding of wildlife issues. We have over 7,000 members and have projects, nature reserves and environment centres across the area.  We have exciting and ambitious plans to develop the Trust to help wildlife and engage more people with nature. 

The Role

As our Head of People and Operations, you will:

Lead HR & People Strategy – Foster an inclusive, high-performing culture where everyone can do their best work.

Champion Employee Wellbeing – Develop policies and initiatives that support mental health, work-life balance, and career development.

Oversee Organisational Operations – Ensure we have strong systems, processes, and governance in place to support our impact.

Drive Sustainability from Within – Implement workplace practices that align with our mission.

Support Growth & Change – Develop strategies to support a growing team, including recruitment, onboarding, and leadership development.

What We’re Looking For

A strong background in HR and operations

Experience in building and leading teams in a values-driven organisation

A people-first approach with a commitment to diversity, equity, and inclusion

A strategic mindset with the ability to turn ideas into action

Why Join Us?

A role with purpose and impact

A collaborative, mission-driven team

A flexible and supportive work environment

Opportunities for growth and professional development

Ready to help us build a thriving, sustainable organisation? Apply today!

For further information, please click Apply to be taken to our website for full details of the role.

First stage interviews – online: 31 March 2025

Second stage interviews – in person at Centre of the Earth, Winson Green, Birmingham: 7 or 8 April 2025

Head of Health Services (Fracture Liaison Services)

Full Time | Permanent | £60,000 - £65,000 per annum plus benefits | Location: Remote

We’re a dedicated, inspiring, and forward-thinking healthcare charity and our mission is to improve the bone health of the nation, raising awareness and demanding change for the 3.5 million people who live with osteoporosis in the UK We influence care by putting osteoporosis at the top of the public health agenda, driving up standards of care and closing the care gap. We’re proud to have a committed, highly engaged workforce, as shown by our employee engagement rating, which puts us comfortably above the charity benchmark and we want to attract the brightest and the best to help us beat this condition and change society for the better.

We are looking for an experienced strategic leader in health services influencing at a local and national level to lead a major new Fracture Liaison Service implementation programme to develop our existing local support offer into a systematic, national brokering effort which can be delivered at scale.

Fracture Liaison Services (FLS) are the world standard for preventing further life changing fractures once a person has suffered their first broken bone. We’ve succeeded in getting FLS mandated in England and Wales, and we are now poised to play an ambitious, pro-active role in the rollout of Fracture Liaison Services (FLS) in England and to work with services in Scotland, Wales and Northern Ireland to embed high quality FLS. This is an exciting new role to lead our work to support the roll out of universal, high quality FLS, preventing 74,000 fractures over the next five years, including 31,000 life-threatening hip fractures.

You will develop and manage an ambitious programme to influence and support the implementation of new FLS across the UK, developing and rolling out a major new FLS implementation programme to achieve 100% FLS coverage in England by 2030 ensuring FLS meet recognised quality standards.

Working with Integrated Care Boards (ICBs), and Health Boards, you will use data and analysis to make the case for FLS to local commissioners, providing the support and tools local clinical leaders need to secure agreement for implementing FLS in their area.

You will also lead the charity’s work with all nations around monitoring FLS delivery, and supporting improvement of existing FLS, to achieve recognized standards of good practice to achieve our aim of enabling access to high quality FLS for everyone regardless of where they live.

Reporting to the Director of Services, Influencing and Innovation, you will lead the service improvement team and be a member of the Leadership Team, playing a key role in strategic and operational decision making for the whole organisation.

• Are you an experienced leader with an exceptional track record in health service influencing at a regional or national scale?
• Do you have a deep rooted understanding and proven extensive experience of working with ICBs and/or Health Boards to develop, implement or improve health services?
• Do you have a strong understanding of data collection and analysis for health service improvement?

If this is you, and you’re looking to join a fantastic organisation and team where you can really make a difference, we’d love to hear from you.

Location: Remote

How to apply

To apply, applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by answering the supporting questions, demonstrating how your skills and experience meet the person specification.

No agencies please – we are currently committed to sourcing candidates directly for this position and any agency assistance will be via invitation only. Please note any speculative candidates submitted via agencies without invitation will not be considered as represented by that agent.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date and so we encourage you to apply as soon as you can

Want to know more? For more details on this exciting role, please download the job description. The closing date is 25 March 2025 (5pm). First round interviews expected to be 4 April 2025.

We particularly welcome qualified applicants from ethnic minorities as they are under-represented in the team.

REF-220212

Content & Social Media Officer

Our five-year strategy has growth at its heart and we’re looking for an exceptional person to join our team as Content and Social Media Officer and be a vital part of this exciting phase of our development.

Reporting to the Head of Marketing and Communications and sitting within the Marketing and Communications team you will play a key role in the development and implementation of our awareness and acquisition marketing activities, creating and delivering multi-format  and multi-channel content that helps us attract and acquire volunteers, fundraisers, donors, referrers and supporters through digital channels, specifically search, email and social media.

Key responsibilities

• Content creation and management
• Develop engaging, multi-format content (e.g., webpages, video, graphics, social media posts) that build awareness and increase engagement
• Manage and maintain a content calendar aligned with key marketing and campaign objectives
• Ensure all content reflects the Re-engage brand identity, voice, tone, and style

 
Social media planning and management

• Create and execute campaigns across organic and paid social media channels to reach target audiences
• Monitor, analyse, and report on the performance of social media content to optimise engagement and reach

Digital user journey design

• Map out and implement digital user journeys that guide supporters through digital engagement pathways, ensuring alignment with our priority area of stewardship
• Test and optimise user flows to improve engagement and conversion rates

Conversion Rate Optimisation (CRO)

• Develop and execute a CRO experiment roadmap
• Use data and insights to inform adjustments to our digital content, digital lead generation and stewardship campaigns

Collaboration and stakeholder management

• Work closely with colleagues to plan and align messaging across campaigns and platforms.
• Partner with internal teams such as Engagement and Service Delivery, to ensure our campaigns meet organisational needs

Project and campaign coordination

• Manage multiple campaigns and content projects simultaneously, ensuring timely delivery
• Maintain a structured approach to campaign planning and execution, meeting deadlines and priorities

Performance analysis and reporting

Track the performance of content and campaigns, using analytics to evaluate success and identify improvement areas
Prepare and present performance insights to the Head of Marketing and Communications and key stakeholders
You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post. There may be occasional out of hours work required.

This role will require a basic criminal record check.

Benefits 

• Salary IRO £27k
• 35 hours per week Monday to Friday
• Home-based (with occasional mandatory UK travel)
• 26 days annual leave plus all Bank Holidays
• Bupa cash plan, 3% pension contribution, death in service insurance
• Learning and development opportunities, Employee Assistance Programme 

About you

Relevant experience

• 2+ years’ experience in social media and/or content marketing – agency side would be of significant benefit
• Proven content creation skills across multiple formats, with a strong ability and evidence to engage audiences
• Experience of delivering excellent customer care, supporter care or stewardship via digital channels

Competencies

• Ability to operate effectively in a highly cohesive, high performing team based on the principles of trust, mutual respect and empowerment
• Highly organised with a keen eye for detail 
• Excellent workload and time management skills with the ability to manage multiple priorities, delivering high quality work to deadline and the ability to pivot when necessary
• Able to build collaborative relationships with colleagues
• Proactive and willing to look for new ways to improve our systems and processes to increase efficiency and impact of our work
• A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers and recognises and values diversity 
• A commitment to embracing the values of Re-engage, and to our motivation to harness technology

Specific knowledge

• Social media management software, e.g. Hootsuite
• Competency in a website CMS, preferably ProcessWire
• Design skills in Canva or similar
• Photo /video editing capabilities 
• Email marketing management, e.g. DotDigital, MailChimp or similar
• Google (YouTube) and or Meta advertising/lead generation
• An understanding of safeguarding systems and processes, Privacy and Confidentiality and the implications of Consent, Legitimate interest and GDPR when working with volunteers and older people. 

 
Desirable

• Interested in learning about loneliness, social isolation, and factors that impact the ageing population. 

About Re-engage

Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation. 

Our volunteers work together to create better communities and help to enrich the lives of our members.  Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age. 

We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.

Our vision is a world where no one is ever too old to make friends and enjoy social interaction.

Our mission is to work within communities to end social isolation and loneliness in older people.

Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do. 

How we recruit 

Don’t meet every single requirement? Studies have shown that women and people from minority ethnic backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.

Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.

The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

The closing date is 6 April and interviews will be held on Thursday 24 April and Friday 25 April 2025. 

REF-220420

National Advocacy & Support Service Manager

About the Advocacy & Support Manager role

You will join a team managing Galop’s specialist advocacy services, providing support to LGBT victims and survivors of abuse and violence in the UK. This role holds the responsibility of the National advocacy & support team, you will be responsible for the line management and operational management of the advocacy & support service across the UK. You will work within the advocacy management team to deliver advice, support, and advocacy to thousands of LGBT victims and survivors of interpersonal abuse and violence each year.

You will remotely manage a team of specialist advocates and caseworkers that are based across the UK, providing needs-led support, information and advocacy to LGBT survivors of a range of violence and abuse. You will work with the Head of Advocacy and Support and other Advocacy and Support managers to ensure that survivors have access to timely, tailored support, while maintaining a high quality, consistent service, with a specific focus on remote support.

You will have an in depth understanding of violence and abuse that LGBT people are subjected to, including the causes, impact and barriers to accessing services. You will use your expertise to represent Galop with key stakeholders, advocating for the needs of the community and acting as a key Galop representative within a national landscape.

You will be responsible for ensuring that data collected about the service is consistent, thorough and appropriate in order to use for reporting, bid writing and evidencing the service provision offered. You will develop and maintain relationships with stakeholders and ensure that the service is effectively demonstrating its impact. You will work with the Head of Advocacy and Director of Services to develop bids for new or continued funding for frontline services.

For more information on this role please download the attached job description.

Location: This is a remote post, working from home. The role will include travel to our London building and occasional travel across the UK.
Hours: Full Time (35 hours per week)
Contract: Permanent
Line manages: Advocates and caseworkers
Reports to: Head of Advocacy and Support
Salary: £36,590.97 - £39,743.06

Closing Date

Applications should be submitted by 10:00am on 1st April
First round interviews will be held 10th April

REF-220289

Location: We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week. 

When in the office you will be based in our Birmingham, Cardiff or Glasgow office. This where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected. 

Contract: Full-time, Permanent

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given. More details can be found in the Staff Handbook.

Ideal start date: 28th April or as otherwise agreed with candidate. 

The Opportunity

The postholder will be responsible for supporting the delivery of our Aspiring Professionals Programme for our young people and for our volunteers and employer partners. Approximately 80% of this role will be allocated to providing administrative support for the mentoring (volunteering) provision with occasional in person support on events required.

1. Project Delivery Support
• Support the delivery of key projects including mentoring recruitment, Disclosure and Barring Service (DBS)/Protecting Vulnerable Group (PVG) checks, mentor matching, and mentor-related event provision.

• Support the delivery of key services delivered to participants and employer partners.   

• Utilise tools and technologies to conduct your work effectively and efficiently such as Excel, our mentoring platform and Customer Relationship Management (CRM) systems.

• Deliver on allocated student/mentoring (online/in-person) events, formally presenting content to a high standard and in line with Social Mobility Foundation messaging. 

• Contribute to team meetings, sharing ideas and collaborating to solve problems creatively. 

2. Monitoring and Evaluation 
• Follow established procedures to monitor the progress of your work area, using accurate data to inform decisions
 
• Reflect on your work areas at key points in time, offering suggestions for efficiencies and process improvement 

• Contribute to evaluation for key work areas 

3. Stakeholder Management  
• Handle and follow-up enquiries (from predominantly students and mentors) promptly and professionally

4. Activity Delivery 
• Support the delivery of the mentoring provision by undertaking a range of general administrative tasks 

• Support with the coordination, organisation, logistics and delivery of mentoring events; internships and in-person residential programmes for students 

• Liaise with external stakeholders and third parties to arrange events, secure venues and speakers  

• Stay on-site for day and overnight visits, when needed  

Need to know:

• IT skills  
• Basic Microsoft Office Suite 
• Presentation skills  
• A basic understanding of the barriers young people face in accessing university and careers  

Able to:
• Carry out administrative tasks such as gathering data, preparing reports, database management and clerical work to meet the charity's needs
• Maintain records and produce clear written and oral reports
• Stay on-site for day and overnight visits, when needed 
 

Benefits

Annual leave
33/34 days (England & Wales and Scotland respectively - includes bank and public holidays).

Other benefits
Cycle to Work Scheme; Employer pension contributions of 5% of qualifying earnings; Employee Assistance Programme available to staff and their family; Flexible work options such as hybrid working, flexitime, part-time; Regular staff team building and business planning “away days”.
 

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59 BST on Monday 31st March.
 

1.  Why would you like to work at the Social Mobility Foundation?
2. What makes you a suitable candidate for this role?

Please note that generic applications and CV’s will not be considered. 

Interviews: First round interviews will take place between the 10th and 15th April with slots throughout the working day.

Are you a proactive fundraiser with a proven track record of raising funds from individuals?  Are you passionate about creating excellent supporter journeys? Do you enjoy creating content for digital marketing? If so, this is the role for you!

About Us 

Hamlin Fistula UK is dedicated to our mission of ending obstetric fistula in Ethiopia. We are a small passionate team, committed to working closely with Hamlin Fistula Ethiopia to transform lives and restore hope for women affected by childbirth injuries.

The Opportunity 

We are seeking an experienced and ambitious Fundraising and Communications Manager to lead and grow our income from individual donors, community fundraising, and in-memory giving. You will work closely with the Head of Fundraising to develop and deliver our individual giving strategy, with the goal of increasing supporter engagement and sustainable income. 

With a generous investment budget and an opportunity to test and refine fundraising approaches, this is a fantastic role for a creative, data-driven, and results-oriented fundraiser looking to make a real impact. 

You will take ownership of donor recruitment and retention, ensuring an exceptional supporter experience. You will also lead digital fundraising and marketing, producing compelling content for our website, social media, and email campaigns. 

This is a flexible, part-time role, ideal for someone who thrives in a collaborative environment and is passionate about our mission. 

What You’ll Bring 

• Experience: A strong background in public fundraising, with demonstrable experience of meeting targets for recruitment and retention of individual donors. 

• Digital Skills: Strong digital marketing skills, including content creation, social media management and email marketing. 

• Approach: Highly organised, with the ability to take the initiative and manage your own time to meet deadlines whilst managing a varied workload. 

• Personal Drive: Enthusiasm, energy, and a commitment to get things done, along with excellent interpersonal skills to work effectively with diverse stakeholders. 

What We Offer 

• Flexible Working: This role can be carried out remotely from anywhere in the UK, with quarterly face-to-face team meetings (travel costs covered) to maintain a collaborative spirit. 

• Generous Benefits: As well as an annual salary of £41,600 (pro-rata), Hamlin Fistula UK offers a 10% pension contribution and health cashback scheme including physiotherapy, eye care and dental treatment.

• Supportive Team Environment: Work within a small, highly motivated team that values creativity, collaboration, and impact. 

Ready to Make a Difference? 

If you’re looking for a role where your skills directly contribute to life-changing work, we’d love to hear from you. Bring your expertise in public fundraising, your skills in digital marketing, and your drive to create lasting impact to Hamlin Fistula UK. 

How to Apply

Click the Quick Apply button below. You’ll be asked to submit a CV and cover letter and answer a few short screening questions to help us ensure the role is a good fit for you. 

There will be a webinar with the CEO and Head of Fundraising to learn more about the role and ask any questions on Thursday 13th March at 12.30pm. Please see the details in the job pack attachment for how to sign up. A summary of all questions and answers will be shared with everyone who signs up, in case you are not able to attend the webinar.

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is 8th April 2025.

Reporting to the Head of Fundraising and Engagement, this key leadership role will be pivotal in developing and implementing strategies across events, community initiatives, challenge events, individual giving, and appeals. As Senior Mass Fundraising Lead, you will grow income, foster long-term supporter relationships, and secure vital unrestricted funds to support children and families affected by neuroblastoma.

The successful postholder will lead our mass fundraising efforts to ensure they are high-impact, supporter-focused, and aligned with the charity’s mission. Whether it’s delivering memorable fundraising events, growing challenge participation, or developing and strengthening individual giving programmes, your work will play a crucial role in achieving ambitious income targets to make a meaningful difference in the fight against childhood cancer.

Who are we looking for?

We seek a dynamic and strategic mass fundraising professional with a strong track record of developing and delivering successful fundraising strategies across multiple income streams.

The ideal candidate will have:

• Extensive experience in mass fundraising – including events, community fundraising, challenge events, and individual giving.
• Proven success in developing and executing fundraising strategies to achieve ambitious income targets.
• Strong leadership skills – with the ability to inspire, manage, and develop a high-performing team.
• Exceptional communication and relationship-building abilities – effectively engaging donors, supporters, and stakeholders.
• A data-driven and innovative mindset, with experience using CRM systems to optimise fundraising strategies.

See our Recruitment Pack for the full role description and specification and for more information about Solving Kids' Cancer UK.  

Location: Home-based within England with regular travel to London and elsewhere in the UK as required

First stage interviews: Wednesday 23rd April 2025

Second stage interviews: Tuesday 29th April 2025

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.