Health Advisor Jobs in Watford, Hertfordshire
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About World Child Cancer
Most childhood cancers are curable. We know this because survival rates in the UK and Europe regularly top 80%. But for children in low and middle-income countries, the prognosis is bleak with their chance of survival falling to 20%.
The solution? It already exists. The challenge is making sure that every child gets the diagnosis, treatment and care they need. Yet in many countries, public and professional awareness of childhood cancer is dangerously low. Opportunities for early diagnosis are missed. Referrals are delayed. And there are not enough health workers with the specialist skills to diagnose and treat the disease.
It is children and families that pay the price.
Determined to balance this inequality, World Child Cancer works with local, regional, and international partners in some of the world’s poorest countries to improve: Treatment, early diagnosis, family support and advocacy.
Created in 2007, World Child Cancer is a small yet fast-growing, ambitious international charity.
Overview
The Programme Manager role will be crucial to the success and development of the charity. You will be responsible for the management and delivery of our work in Bangladesh & Nepal, ensuring projects are delivered on time, on budget and to high standard. The role will include responsibility for building relationships with partners and potential new partners. The successful candidate will contribute to seeking out further grant opportunities within the sector, working closely with the rest of the programmes team and the fundraising team.
Key Relationships
- Director of Programmes
- Director of Finance
- Country Programme Coordinators
- UK Programme Managers
- Psychosocial Support Advisor
Person Specification
Essential:
- 3 to 5 years international development experience preferably in the field of global health
- Understands theory and practice of Health System Strengthening.
- Understands theory and practice of capacity building programming.
- Knowledge of programme design and planning of complex programmes, including logframes and theories of change.
- Track record of financial management skills, including budget management and planning
- Experience designing and implementing monitoring and evaluation frameworks, including collection and analysis of both quantitative and qualitative data.
- Excellent organisational, planning and time-management skills.
- Proven experience in building relationships and working in partnership with a wide range of stakeholders
- Fluent English (written and verbal)
Desirable:
- Experience living and working in low middle income countries, preferably in Asia.
- Experience working with healthcare professionals both in the UK and abroad.
- Experience managing statutory grants.
Terms of Employment
- Hours: Part-time (3 days per week)
- Location: UK based, hybrid role: Home working for the time being, with the provision for regular meetings in the office. Office attendance encouraged on Mondays (nr Fenchurch Street, London)
- Contract: Part-time Maternity Cover (subject to successful completion of 3 months’ probation)
- Salary: £34,000 - £38,000 Full Time Equivalent (will be pro rata for 3 days per week)
- Annual Leave: 25 days plus 8 bank holidays pro rata and an additional day at Christmas subject to Board approval
- Other: Opportunity to participate in the cycle to work scheme
Timetable
- Closing date for applications: April 14th, 2024
- First interview: TBC
- Second interview: TBC
- The successful appointment is subject to a satisfactory criminal records disclosure and written references.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an Independent Domestic and Sexual Violence Advocate (IDSVA) to join the team in London, working 37.5 hours a week. The role will be co-located four days a week with Sexual Health London at Chelsea and Westminster Hospital and join our established IDVA team at the hospital trust.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the Role:
This role involves both face to face and virtual support in a hybrid model of working. There is an expectation that you will do a mixture of working from home, our office in Old Street and in co-location at Chelsea and Westminster Hospital.
As a Hospital Independent Domestic & Sexual Violence Advocate you will:
- implement effective ways of working with victims to increase safety & reduce harm
- provide a high-quality, front-line service to victims of domestic & sexual abuse
- work in a multi-agency framework
- run group training sessions sharing your specialist knowledge
Please note that the successful applicant will be required to sign an honorary contract with the Hospital Trust in addition to their contract of employment.
You will need:
- Good communication skills, a proactive approach & ability to influence service delivery
- Knowledge of help-seeking barriers & support needs of victims of domestic and sexual abuse
- An understanding of domestic & sexual abuse and its impact
- Knowledge of risk assessment, safety planning and risk management
- An understanding of safeguarding & the legal responsibilities
- Direct experience of service delivery to vulnerable people
- Strong crisis management skills, able to deal with stressful and difficult situations.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Role Description
The Peter Sowerby Foundation is a significant, charitable grant-maker, supporting work in the fields of health, education and community, the arts and the environment.
Registered with the Charity Commission in 2011, the Foundation aims to fulfil the charitable aims of its late settlor, Dr Peter Sowerby, who was a retired GP from rural North Yorkshire and founding partner in Egton Medical Information Systems (EMIS), which now provides database and records management software for over 10,000 healthcare organisations in the UK.
The Foundation is currently managed by a board of four Trustees. These include David Aspinall, Chair of Trustees; Dr David Stables, Peter Sowerby’s former GP partner and an expert in management information systems; Sara Siegel Poulios, lead partner in Deloitte’s Healthcare Strategy who has been seconded to senior positions in the Department of Health and NHS, and Dr Carole Longson, Chief Scientific Officer at the Association of the British Pharmaceutical Industry (ABPI).
Since it was established in 2013, the Foundation has awarded hundreds of grants. Some of these have been small grants to local, grass-roots organisations, whilst others have been to large, well-established charities and educational institutions. In total, the Foundation has awarded c. £15 million in grants since inception.
The Foundation currently receives grant solicitation and directorial support, under contract, from Cause4 and an outsourced finance function provided by FLB Accountants.
The Foundation is currently seeking a new Administrator to the Board.
The Administrator will provide an efficient support and administrative service to the Board (especially the Chair) by providing co-ordination for grant execution, board administration and governance compliance.
Other duties will include supporting administrative duties as required by the Trustees and their advisers.
Specific Responsibilities:
Governance
· Supporting the Chair and trustees in ensuring that the charity law and regulatory requirements of reporting and public accountability are complied with.
· Ensuring that the Foundation’s internal governance policies are comprehensive and regularly reviewed in accordance with Charity Commission guidelines.
Administration
· Coordinating Board meetings.
· Liaising with the Chair/Grant Manager to plan, arrange agendas and support the development of papers for trustee meetings, along with the preparation of the subsequent minutes.
· Providing secretarial support to the Chair and trustees – for example, note taking at meetings or arranging additional meetings and visits to grantees.
· Providing the Foundation’s advisors with administrative support as required, for example, related to grant calls generating large numbers of applications.
· Supporting the sourcing of other external contractors – for example, expert evaluators.
· Providing systems support to Trustees and Advisers (remote systems) and liaising with external IT consultants to ensure the good maintenance and operation of the IT network and website.
· Supporting the development of the Foundation’s external communications – for example, implementing agreed changes to the Foundation’s website.
· Undertaking other administrative duties as required.
Financial support
· Liaising with accountants and auditors, especially in the preparation of annual statutory accounts.
· Supporting the Chair in ensuring that grant payments/invoices are paid.
· Supporting the Chair in liaising with outsourced banking and investment management functions.
Person Specification
Administration skills
· Excellent administration and organisational skills.
· Previous experience in a charity or grant making organisation and/or an understanding and experience of the processes of grant-making and monitoring of impact.
· Strong project management skills and experience of successful project delivery including managing outsourced contractors.
· Excellent communication and interpersonal skills, with the ability to manage and work with a range of different stakeholders, both within and outside of the organisation.
· An understanding of, or experience in, using CRM or grant management systems.
Governance skills
· A good working knowledge of charitable governance in the UK and the Charity Commission regulatory framework and direct experience of supporting Trustees to achieve good governance.
Financial skills
· An excellent understanding of budgets and financial processes.
· A good working knowledge of the input and analysis of financial information using Microsoft Excel and related software.
General
· An alignment with the objectives of the Foundation.
Equal Opportunities
We welcome applications from people of all backgrounds. Our definition of diversity encompasses responding to issues around race, ethnicity, faith, disability, age, gender, sexuality, class and economic disadvantage and any social and institutional barriers.
Location: Waltham Forest / Tower Hamlets
Salary: Band 3 £32,356.69 - £34,478.44 per annum ,dependent on experience and qualifications
(Please note, successful candidates are usually appointed at the bottom of the relevant band)
Hours: 37.5 hours per week
Contract: Permanent
Closing Date: 1st April 2024 at 12 noon
Interview Date: 11th April 2024
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Senior IDVA at Solace Women's Aid.
We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
The Solace Advocacy Support Service provides advocacy and support to survivors of domestic and sexual abuse living in the borough. Exciting opportunities has arisen in both our Tower Hamlets and Waltham Forest Teams for two Senior IDVAs.
About the Role
In this role, you will lead the IDVA team, representing the team in multiagency meetings, managing a case load of service users needing short-term intervention, conducting risk and needs assessments, and providing safety planning for domestic violence survivors. You will be responsible for line managing other IDVAs, providing supervision and support, and contributing to the wider advocacy team when necessary.
About You
We are looking for highly organised and self-motivated individuals who are passionate about ending gender-based violence. The role requires a commitment to Solace’s feminist approach, you will have in-depth knowledge of domestic abuse and its impact on service users and their children, and experience of working with women who have experienced domestic and/or sexual abuse including strong casework management skills. You will also have experience of line managing staff or volunteers and have excellent verbal and written communication skills.
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
Please send your CV and Supporting Statement outlining your interest in working for Solace via the recruitment portal and explain how you meet the criteria set out in the Job Profile Document.
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a Volunteer Experience Manager to join our amazing Volunteer Engagement Team! Working in a dynamic, fast moving and fun environment, no two days will be the same.
Our goal is to simplify and enrich the volunteering experience to engage a broad audience. We have around 2,000 volunteers a year who bring a wealth of professional skills, lived experience, local knowledge, energy and enthusiasm to our work. Volunteers give their time across the charity in a wide range of roles including peer support, awareness raising, fundraising events, and research funding.
As an experienced operational and people manager, your role will be focused on making it easy to volunteer and make a meaningful contribution. You’ll oversee the volunteer journey, ensuring an excellent experience in line with the Investing in Volunteers standard. In business partnering with colleagues, you’ll act as an advisor and expert on volunteering. Passionate about inclusion and accessibility, you’ll support us to increase representation in our volunteers to reflect our DEI priorities.
You’ll act as line manager to the Volunteer Experience Team and deputise for the Head of Volunteer Engagement as well as working closely with our Community Awareness Manager.
This is a rewarding role where you’ll get to meet volunteers and supporters and see first-hand the work of Prostate Cancer UK. Together we are supporting and raising awareness of the impact of prostate cancer, providing men with the knowledge of their risk and the power to act on it.
What we want from you
To be successful in this role you’ll be an experienced, successful people manager with a strong understanding of volunteer engagement. You’ll be flexible and adaptable in a changing environment; you understand our customers are individuals and organisations with differing expectations and needs. You’ll also act with empathy and with an understanding of how prostate cancer can impact it can have on people's lives.
You’ll have an agile approach and you’ll be experienced in developing and iterating person-centred processes and systems. You’ll also need to be comfortable with resolving conflict and confident in influencing others as you work collaboratively across our organisation and as part of a multi-disciplinary team.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re learning more about the needs of our colleagues and we’re excited to have recently launched three new people networks: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.
Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help!
The closing date is Monday 1st April 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 8th April 2024.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Twining Enterprise supports people across North & West London with mental health problems to find and sustain work, using the internationally recognized Individual Placement and Support (IPS) approach. We are now looking to recruit a professional and self-motivated IPS Team Leader to lead a small team of IPS Employment Specialists (ES’s) in Ealing and support a small case-load of clients.
· Do you have experience in managing and driving a team?
· Are you a relationship builder, experienced in increasing capacity with other organisations and individuals and able to motivate them to continuously improve?
· Are you proactive in achieving KPIs and targets?
· Do you have the experience to resolve complex issues and stay focused under pressure?
In this role you will support the ES’s to manage their client caseload, by providing ES’s with training, mentoring, supervision, and modelling of the IPS approach to promote the delivery of quality employment services with the aim of meeting targeted client referrals, engagements, and outcomes.
You will also communicate with key stakeholders including IAPT/Primary Care/JCP team leaders and other Partnership Managers to ensure services are integrated, to problem solve issues and to be a champion for the service. The role will support the IPS Service Lead in maximising service outcomes and will also work closely with the West London Alliance (WLA) Programme Team.
You will manage 3-4 Employment Specialists which will allow you to support a caseload of up to 10 clients.
In return we offer flexible working, career development opportunities, a generous holiday entitlement and competitive financial rewards. We are also strongly committed to equality of opportunity in employment and oppose all forms of unlawful or unfair discrimination.
PERSON SPECIFICATION
We will shortlist you on the following list of Essential (E) knowledge, experience, skills, abilities and personal qualities. We are also interested in the Desirable (D) attributes listed and any transferable skills and experience which could support your attributes in these areas.
Technical competencies (qualifications and training)
· Educated to degree level or equivalent experience (D)
· IPS delivery and management experience (preferably in a Primary care setting) (D)
· Demonstrable evidence of Continuing Professional Development (E)
Experience
· Experience of managing remote working and in-person teams and performance management procedures (E)
· Experience of internal (and external) partnership working (E)
· Demonstrable experience of successfully working to targets (E)
· Experience with improving systems and processes (E)
· Experience working within a quality assured framework/standards and commitment to adhering to the IPS model of employment support/fidelity and employment retention (E).
· Extensive experience of working with and supporting people who have experienced mental health problems and other unemployed disadvantaged groups into employment (D)
· Experience of joint working and working in multi-agency partnerships (D)
Skills and Abilities
· Excellent IT skills, including familiarity with Microsoft Office software and previous experience of working with databases (E)
· Excellent verbal and written skills and ability to communicate concisely and effectively (E)
· Demonstrable experience of providing excellent customer service skills (E)
· Understanding of our participant group and the barriers they may face (E)
· Skilled in coaching and guiding people to maximise potential (E)
· Knowledge and understanding of the relationship between employment and mental health (E)
· Effective marketing skills with ability to build networks and develop successful partnerships across health & social care and employment sectors (D)
· Able to present confidently to external stakeholders and partners at various levels (E)
· Experience of opening job opportunities with a range of employers (D)
· Understanding of data protection and information security (D)
Personal qualities, communicating and relating to others
· Excellent interpersonal and communication skills (E)
· Dynamic personality, confident engaging with a range of stakeholders to promote the service (D).
· Good at building relationships with both internal and external stakeholders (E)
· Ability to use initiative when required and take a problem-solving approach to work tasks with the capacity to appreciate the strategic service context (E)
· Ability to work well as part of a team and independently when required (E)
· Demonstrates initiative, self-motivation and resourcefulness, being committed to seeing plans through to conclusion within agreed timescales (E)
· Strong belief in the value of employment in supporting good mental health (E).
· Empathetic and person centred (D).
· Open to feedback and proactive in addressing self-development (D).
· Proactive in managing one’s own health and wellbeing (D).
Safeguarding
· Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults (E)
· This post requires a Disclosure and Barring Service (DBS) check at Enhanced level (E)
Other
· Have an understanding of, and be able to demonstrate, a commitment to relevant policies, procedures, and standards e.g. Health & Safety, Confidentiality (Data Protection), Equality & Diversity and Sustainable Development, Equality Act 2010 and employment law (E).
· Trained in the IPS approach (D – Compulsory once in role)
· Able to work flexible hours as the needs of the job dictate (E)
RESPONSIBILITIES AND DUTIES
1. Accountable to the IPS Service Lead for managing the delivery team of Employment Specialists and ensure delivery meets and exceeds performance, quality, and contract compliance targets.
2. Lead, develop and supervise the Employment Specialists using the evidence based IPS model, ensuring that the service delivers against budget and employment targets.
3. Provide field mentoring and observations to ensure continuous improvement in key areas of service provision including employer engagement.
4. Ensure that delivery is consistent across all team members, that work is accurate and to deadline and that it continually meets the commissioner’s specification through shadowing, auditing assessments, in work support plans and clinical records.
5. Support a caseload of up to 10 clients.
6. Manage information governance for contract requirements and integrity of participants personal information.
7. To ensure that all staff work in partnership with clinical staff to ensure employment and clinical plans are integrated. In addition, ensuring that all return-to-work plans take account of any physical, cognitive, and mental health issues that are likely to impact on the return to work. This may require liaison with GPs or other primary care practitioners.
8. To provide training/coaching for IPS Employment Specialist staff and/or clinical staff as required including training on the IPS approach.
9. To work collaboratively with IPS Employment Specialists and line managers to ensure that employment services in region are delivered effectively and in line with evidenced based practice.
10. Coordinate the work of Employment Specialists in region in relation to build relationships with employers to effectively access the hidden labour market, external agencies and the delivery of job seeking groups.
11. To cover for Employment Specialists staff during times of leave.
12. To support the Employment Specialists with addressing the ongoing support needs of participants accessing the service as above.
13. Network and liaise to develop good working relationships with other organisations that are better able to help individuals to achieve their employment goals for example, local colleges, training providers, Disability Employment Advisors, employment providers etc.
14. To identify training needs of staff and arrange appropriate training to support with continuous professional development.
15. To undertake mandatory training as required by the WLA Programme.
16. Maintain the necessary systems for monitoring the work of the WLA programme.
17. Provide regular reports of work to the IPS Service Manager and other relevant stakeholders.
IPS Service Delivery
18. Build a constant flow of referrals to ensure a dynamic caseload.
19. Support a small caseload of participants who have experienced mental health problems to gain and sustain paid employment using the Individual Placement and Support (IPS) approach.
20. To work with external agencies to maximise use of both internal and external resources in the delivery of vocational support services.
21. To prepare participants for employment through assessing their individual employment needs through vocational profiling and then actively support them to achieve their employment goals in partnership with the clinical team.
22. To provide individualised, ongoing support to participants once they have secured employment to assist them in sustaining employment.
23. To promote the benefits of supporting participants to access employment within the region and external employers, aiming to raise the profile of IPS services and raise expectations around the ability of participants to access paid employment.
24. To proactively engage and work with external employers to open up and secure paid employment opportunities for participants who have experienced health problems. Ensuring the service is focused on accessing the hidden labour market to unlock jobs that match with participants preference.
25. To provide advice and support to employers, as agreed with the individual, which may include negotiating adjustments and ongoing contact with supervisors to ensure job retention.
26. To assess individual support needs related to work which might typically include help with benefits, travel to work, managing health at work etc.
27. To provide effective in work support to individuals once they secure paid employment to ensure they retain it.
28. To deliver employment workshops with other members of staff as required.
29. To develop effective working relationships with a range of external agencies who might be better able to help individuals to achieve their employment goals for example, local colleges, training providers and external supported employment services.
30. To maintain a professional relationship with the participants of the WLA programme and with other staff, with particular attention to confidentiality and maintenance of professional boundaries.
31. Update and maintain NHS database (IAPTus).
Other
32. To undertake any further training as identified in Twining Enterprise’s review procedures.
33. Receive regular supervision and training to meet individual, team and organization’s needs.
34. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
35. Comply with and actively promote all Twining policies and procedures including Health and Safety, Equality and Diversity, Safeguarding and Data Protection.
36. Perform other tasks as required by your manager.
Note
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with the line manager. The post holder may be asked to carry out any other delegated duty or task that is in line with their post.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you passionate about helping charities use data to achieve their goals?
Productle is a growing consultancy seeking a CRM specialist to join their team.
They specialise in guiding charities, universities, schools, and social enterprises to maximise the potential of their data and systems.
Their services cover “day-to-day” support: managed services to help maintain or temporarily support CRMs, and projects to help with significant change such as supporting integrations, onboarding new departments or retiring older software.
As CRM Data Consultant, you will:
- Be a trusted advisor to charities on CRM strategy and implementation
- Deliver CRM improvement projects, ensuring data health and user adoption
- Train clients on various CRM systems (Salesforce, Dynamics, Raiser’s Edge, etc.)
- Collaborate with a talented team to support charities at all stages of their CRM journey
Ideal skills and experience:
- Experience with CRM systems and a passion for data from a charity setting
- Excellent communication and relationship-building skills
- A strong work ethic and the ability to manage multiple projects
- A desire to work in a supportive, values-driven environment
Bonus points for:
- Experience with fundraising and GDPR compliance
- Skills in SQL, Power Automate, and Power BI
Productle is a supportive, positive and life-friendly place to work. Employee benefits include:
- Flexible working
- 25 days leave per annum, in addition to bank holidays
- 5% employer pension contribution adding up to a minimum 10% overall
- Employee Assistance Programme
** Interviews will occur on a rolling basis, so please get in touch ASAP.**
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are seeking a dynamic and proactive individual to join our Digital & QA team as a Digital Project Manager. This role will primarily be responsible for project managing the development of Ygam’s new website from concept to handover in addition to some of Ygam’s other planned digital projects.
The ideal candidate will have a demonstrated track record of successfully managing digital projects, from initial briefing to final implementation and review, with a thorough understanding of agile methodologies, values and procedures. Excellent communication and interpersonal skills are essential, as you'll be engaging with internal and external stakeholders throughout the project lifecycle. You should be accurate, organised and able to manage multiple projects concurrently. While you should be capable of working independently, you should also excel in a team environment, fostering collaboration and driving towards shared goals.
Duties will include but not be limited to:
- Lead the process to procure external developers for the online portal and manage the relationship with the appointed developer.
- Maintain the project plan, monitoring progress and ensuring milestones are met.
- Manage relationship with appointed developer.
- Engage and consult with internal and external stakeholders, enabling scoping exercises to capture all required functionality and specifications, and developing risk logs, to ensure the website meets user requirements.
- Anticipate potential issues and dependencies, highlight project risks and develop proactive mitigation plans.
- Manage web development budget.
- Operate within agreed timescales.
- Be collaborative, efficient, analytical with great diligence, ensuring consistent improvement in the quality of our outputs.
- Additional digital projects as identified in line with Ygam Strategy including Safer Gambling training development, working with internal and external stakeholders.
The client requests no contact from agencies or media sales.
Sightsavers is looking for an experienced and collaborative Global Technical Lead - who will join our team of Social Inclusion experts to provide technical support on inclusion and mainstreaming in the design of new projects.
Salary: £54,158 - £63,715
Location: UK remote - with occasional travel to Haywards Heath, when required and regular overseas travel
Contract: Permanent (UK)
Hours: This is a full-time role with some flexibility around hours worked and lots of home working
Sightsavers' programming portfolio is growing, and we deliver a range of disability rights programming in Sub-Saharan Africa and South Asia, which are designed to expand civic space and to make systems and processes more inclusive of people with a range of impairments.
Our social inclusion strategy covers four thematic areas: inclusive health, economic empowerment, citizenship, and political participation, and promoting the rights of women and girls with disabilities. Gender mainstreaming is a core commitment of our work and addressing stigma, negative stereotypes and discrimination is a priority. Similarly, climate action is a core organisational commitment, and all projects now have a climate-related component. Cross-cutting all our work is a strong influencing commitment to ensure that the SDGs, Disability Summit Commitments and UN treaties are implemented effectively, particularly those relating to disability (UNCRPD).
We seek a Global Technical Lead - Social Inclusion and Mainstreaming, with expertise in addressing inequalities, to join our team of social inclusion professionals. The post-holder will be responsible for providing technical support in the design of new projects, the provision of technical expertise to ongoing initiatives and will also play a role in shaping the strategic direction of Sightsavers' approach to disability inclusive decision-making, gender mainstreaming, and supporting our policy and global advocacy priorities.
The Global Technical Lead - will support the Deputy Technical Director, Social inclusion in delivering Sightsavers' work in inclusive decision-making. This will include working closely with country office staff to deliver our West Africa portfolio of projects addressing inclusive citizenship and political participation (CPP). Inclusive democracy is an area of growth for Sightsavers, and the post-holder will have a significant role in contributing to growing the portfolio.
Principal accountabilities will include:
- Providing Sightsavers staff and our partners, technical leadership, support and guidance in the area of disability inclusion across our thematic area of citizenship and political participation
- Identifying the capacity building needs of Sightsavers' staff and partners globally to deliver social inclusion programming
- Working with Global Technical Leads and other teams to identify new strategic initiatives and innovative approaches in social inclusion including in fragile environments and promoting locally led development.
- Developing tools and guidance around disability mainstreaming
- Representing Sightsavers externally and strengthening partnerships with relevant stakeholders
- Working with fundraisers to generate additional financial resources.
- Contributing to the design of new opportunities
- Actively engaging in the Social Inclusion Thematic Group
- Contributing to communications about our work - internally and externally
This is a varied role, please read the full job description for further details
This is an ideal opportunity for someone enthusiastic about leading our efforts in disability mainstreaming across a number of key projects as well as designing new programmes in the future. To succeed in this role, you will need:
- Significant and demonstrable practical experience in a relevant field (social work/social inclusion; gender studies, disability studies, international development etc.)
- Knowledge of current issues and best practice in social inclusion, gender, disability and development
- Experience in social inclusion and rights-based programming in low-resource settings
- Experience in developing and adapting programme guidance tools and other resource materials.
- Experience in collating, synthesising and disseminating best practice guidance, research and programme learning.
- Demonstrable experience of supporting capacity strengthening initiatives and programmes with marginalised groups in low-resource settings
- Good knowledge of the key international networks and organisations working on social justice and inclusion
- Experience of representing an organisation at conferences and events
- Excellent oral and writing skills in English and French
- The ability to travel for up to 12 weeks a year
- An understanding of and commitment to equality of opportunity for disabled people
Benefits
Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. If you choose to work in or are visiting our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London.
To apply for this exciting opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. Please note that there will be an expectation that you can occasionally visit our modern and collaborative offices in Haywards Heath, West Sussex (RH16 3BW) and attend in-person meetings on at least a quarterly basis. We anticipate that remote interviews will take place w/c Monday 29 April 2024 and the evaluation process will include a written exercise in English and French to be completed by shortlisted candidates in advance of this.
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.
In line with its commitment to safe programming and recruitment, Sightsavers participates in the inter-agency Misconduct Disclosure Scheme (MDS) administered by the Steering Committee for Humanitarian Response. Through collaboration with other MDS members, Sightsavers aims to ensure that there are no sexual exploitation, abuse or harassment issues relating to potential new hires and that we can respond systematically to checks from fellow MDS members. This ensures our work is accountable, delivered to a high standard and supports safeguarding across the development and humanitarian fields.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors and patrons, such as Sir John Major and Marsha De Cordova MP. We also benefit from world renowned researchers on our Research Grants Assessment Panel.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch new five-year organisational and research strategies. You’ll have a chance to contribute to the delivery of these strategies and lead on plans for disseminating them.
Sarah Kidner, Head of Communications and External Affairs
JOB DESCRIPTION AND PERSON SPECIFICATION
As Research Communications Lead, you will use your knowledge of the medical research field and science communication experience and expertise to create a suite of research impact communications and stories.
In addition, you will build the base for the charity to confidently talk and communicate the difference that our funded research makes to the lives of people affected by sight loss. These stories should substantiate our position as leaders in funding ground-breaking and world-class research and be used in any instance where we need to demonstrate our research impact, from fundraising materials to our brand marketing.
Working with teams across the organisation, you will act as an advisor, keeping teams up to date on the cutting-edge research we’re funding and what it could mean for people affected by sight loss conditions as well as building relationships with the research community and our partners.
Responsible to
Head of Communications and External Affairs with dotted line reporting to the Acting Head of Research. The role sits between the Marketing and Communications and Scientific Research teams and works closely with the Fundraising Directorate.
Direct reports
None
Working hours and contract
This is a 6 month fixed-term contract, 21 hours (3 days) a week.
Salary
£35,000 - £40,000 (pro-rated to £21,000 - £24,000) dependent on experience
Location
Aldgate E1 and hybrid working. Minimum two days in the office and external meetings and events as required
Start date: As soon as possible
Role Responsibilities:
Strategic Research Communications
· Support the Head of Communications and External Affairs and Research Grants team, to develop and deliver a Communications Strategy that amplifies our reach and demonstrates our impact
· Work with the communications and fundraising teams to plan, prioritise and schedule research content
· You will liaise with external research partners and colleagues, to ensure relevant information is available for use when communicating with prospects and donors.
· You will develop an in-depth understanding of the research portfolio, working with the Scientific Research Grants team, funded researchers and our funding partners.
· Communicate the vision and mission of the charity's new brand strategy to the research community with a focus on impact
Content creation
· Produce high quality content, including case studies, e-newsletters, web and other copy focused on the charity's funded research. This could include writing plain language summaries of the research we fund, describing recently published research and working with researchers to create video content to help our audience understand more about their work and to demonstrate the impact of our funding.
· Where appropriate respond to media stories that resonate with the charities vision, mission and values specifically relating to research
· Promote the impact of our funding on the career progression of academics, clinicians, and clinician scientists working in eye health
Cross-team and collaborative working
· Build a strong and collaborative relationship with the research team to support cross functional working including identifying stories that demonstrate the impact of our funding
· Build relationships with funded researchers and future funded researchers to engage them in communicating our impact
· Build relationships with the scientific communications community specifically trade and scientific press to inform them of our impact
· Promote grant funding opportunities to the scientific community encouraging quality applications from researchers across multiple disciplines
· Liaise with researchers as the key point of contact for fundraising and communications activities including PR and media opportunities, conferences and events (including webinars)
Representing the charity
· Provide authoritative and clear expert briefings to researchers and clinician researchers for media opportunities
· Support colleagues who are representing the charity at national and international conferences and events. Represent the charity at national and international events, including presenting the impact of our work.
· Be an effective ambassador for the charity at any activity you attend
· Leading the updating and development of content for the research pages of the website, ensuring that complex topics are communicated in an accessible and interesting format for people affected by eye conditions and other stakeholders.
· Develop and maintain a network of positive relationships with national, regional and academic/trade media contacts.
Person specification:
Skills, knowledge & experience
Essential
· A scientific or biomedical degree or equivalent in a science-based subject
· Demonstrable experience or passion for scientific research
· Excellent written and oral communication skills
· Ability to communication complex information simply and with passion and to flex tone of voice for the appropriate audience and tone of voice in keeping with our emerging brand identity and values and who can communicate how research contributes to vision and mission
· Excellent interpersonal and networking skills and stakeholder management
· The ability to work effectively as part of a multidisciplinary team (including grants, research, communications, fundraising and others)
· Evidence of a diplomatic and confident approach to handling stakeholders through negotiation, conflict resolution and presentation capabilities
· Good IT skills with proficiency in MS Office applications
· Demonstrable experience of working in communications, media communications or public affairs
· Meeting deadlines in a busy environment
· Producing high quality content for publications, website and social media
· A flair for finding a good angle, producing sharp headlines and for transforming information into a potential news story
· Proven ability to write tight, coherent well-argued and fluent editorial copy to an excellent standard
Desirable
· Experience of working in the charity sector or within a medical research charity
· Post graduate qualification in a relevant science discipline or equivalent qualification
· A degree or qualification with a science communication component and/or experience working in science journalism
· A clear understanding of a range of research methodologies, including basic biomedical research, clinical trials and qualitative research
Personal qualities:
· An understanding of and commitment to the sight loss community
· Good relationship management skills with the ability to build, grow and maintain rapport with internal and external stakeholders
· Strong design skills to create engaging, accessible content that helps to support engage and inspire a range of audiences across a range of mediums
· A self-starter, proactive with a constructive and collaborative approach
· The ability to make the complicated seem simple; you will enjoy sharing your skills, and developing others
· Highly motivated and able to juggle a varied workload
· Personable, with excellent listening skills and high emotional intelligence, with the ability to think creatively
· An intelligent and proactive approach to problem-solving
· Excellent accuracy and attention to detail
Flexibility
·The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About us
The Tudor Trust is a grant-making organisation with a long-standing commitment to funding smaller, grassroots organisations. With an endowment of around £220m, our annual commitment to grants has averaged £20 million. We are winding down our current grant-making strategy, and are reevaluating and developing a new strategy centred around racial, social and economic justice.
In tandem with our strategy review, we are undergoing a comprehensive change process, which includes refreshing our Board and rebuilding our staff team. This transformation extends to the redevelopment of our internal people culture policies and practices with Justice, Equity, Diversity and Inclusion at its heart.
About the role
As the Executive Assistant and Operations Manager at Tudor Trust you will be pivotal in ensuring the smooth operation and effective management of both administrative and operational functions within the organisation.
With a focus on providing comprehensive support to the Board and CEO, the role encompasses a diverse range of responsibilities, including executive assistance, operations management, HR administration, and financial support.
Key Responsibilities
Board and CEO Support
- Provide comprehensive administrative support to the CEO, Chair of the Board and Trustees, including proactively managing calendars, scheduling meetings, and handling travel arrangements.
- Assist in the preparation of reports, presentations, and correspondence.
- Attending meetings for notetaking, to capture actions for next steps.
- Assist in organising events, workshops, and training sessions.
- Coordinate logistics, invitations, and follow-up activities for meetings, and in particular, board and committee meetings.
Operations Management
- Oversee the day-to-day operations of the organisation, including facilities management, office supplies procurement, and equipment maintenance.
- Develop and implement efficient processes and procedures to enhance operational effectiveness and streamline workflows.
- Coordinate with suppliers, contractors, and service providers to ensure smooth operations and timely resolution of any issues.
- Ensure compliance with relevant regulations, policies, and procedures related to health and safety, data protection, and organisational governance.
- Support the review and planning of opening up the use of the building to external stakeholders for social and creative purpose.
- Handle general administrative tasks such as managing office supplies and maintaining SharePoint.
HR and People Administration
- Assist with recruitment processes, including posting job advertisements, scheduling interviews, and candidate communication.
- Coordinate employee onboarding and induction programs, ensuring a smooth transition for new hires.
- Maintain accurate and up-to-date employee records, including personal information, employment contracts, annual leave and sickness absences.
- Support the organisation in implementing policy changes and fostering a positive people culture, addressing routine employee inquiries and offering guidance as needed.
- Liaise with our outsourced HR provider to ensure our HR documentation and records, including employee contracts, policies, staff handbook and compliance requirements are kept up to date.
Financial Administration
- Assist with basic financial tasks, including processing invoices, expense reports, and reimbursements.
- Review all our insurances and support the Head of Resources with the administration of the charity’s bank accounts.
As our organisational change initiatives progress, the EA & Operations Manager role will evolve, facilitated and managed by ongoing reviews conducted in collaboration with the Head of Finance and Resources.
Person Specification
Skills, Experience and Knowledge
- Experience as an Executive Assistant or Administrator.
- Experience in coordinating with suppliers, contractors, and service providers to maintain smooth operations and address any operational issues promptly and effectively.
- Proactive and detail-oriented, with the ability to anticipate and address the CEO's needs
- Forward thinking, organisational and project management skills
- Organisational skills and the ability to effectively manage multiple tasks and priorities.
- Proficiency using Microsoft 365 tools, including PowerPoint, excel, SharePoint and teams,
- Communication and interpersonal skills, with the ability to interact with stakeholders at all levels within the organisation.
- Understanding of best practices in operations administration, including facilities management, procurement, and health and safety regulations.
- Discretion and ability to handle confidential information.
- Knowledge of / interest or understanding of Justice, Equity, Diversity, Inclusion and Belonging.
At Tudor Trust, we value and celebrate the differences that make us who we are. We respect the unique differences that each individual brings to the table, whether it's age, cultural heritage, disability and mental health, ethnicity, race, gender, gender identity and expression, sexual orientation, or social background.
Tudor Trust is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we are particularly interested in applications from people from all backgrounds.
If you would like to apply for this role, please submit a CV and supporting statement outlining how you fulfil the person specification (experience, skills and knowledge, key attributes and values) for this role.
The client requests no contact from agencies or media sales.
Would you like to work within an excellent team environment? Have you been part of implementing a new system? Do you have data protection experience?
An exciting job opportunity awaits you at a vibrant and inclusive charity dedicated to making a difference!
We are thrilled to partner with a charity committed to supporting individuals with life changing injuries, and we are seeking a Data and Systems Manager to join their dynamic team.
The Contract:
This is a part-time, fixed-term (12-month) contract, working 21 hours per week. Enjoy flexibility in your working location, whether it's from the comfort of your home or our office based in Wandsworth. Home-based you will be required to make occasional visits to the office based in Wandsworth, London, and surrounding areas.
Benefits:
* Salary: £30,000 to £38,000 (pro rata), depending on experience
* Holiday: 22 days paid holiday per year, plus bank and public holidays
* Pension: Staff contribution of 5% salary, with Back Up contributing 3% into this scheme
* Generous Sickness Pay: Comprehensive provision.
* Access to Financial Advisor: Annual initial exploratory meeting with an independent FSA
* Season Ticket Loan: Interest-free loan for the purchase of a season ticket.
* Ride to Work Scheme
* Compassionate Leave
* Study and Sabbatical Leave
* "My Day": 17.5 (pro rata) hours per year to carry out voluntary work.
* Life Assurance: Three times annual salary
Disabled Access:
The office is fully wheelchair accessible, including accessible toilet facilities.
About the Role:
As the Data Systems Manager, you will play a pivotal role in supporting the Data Protection Officer, Data Management Group, and Senior Management Team. Your responsibilities will include developing and maintaining excellent data and systems, along with the associated governance. Through your work, you will enable the charity and its team to transform the lives of affected individuals in the UK.
About you
* Demonstrable experience improving team performance through data and systems
* Knowledge of current Data Protection regulations and a commitment to staying informed
* Excellent interpersonal skills for face-to-face, group, and telephone communication
* Ability to relate to diverse individuals and quickly establish rapport
* Compassionate and empathetic, with the ability to listen, inspire, and motivate volunteers and service users
* Strong IT skills including Microsoft Office, databases, CRM systems, and PowerBI
* Training or experience in presentation, facilitation, and group training
If you are passionate about making a difference and possess the skills to drive impactful change, we want to hear from you!
We are reviewing CV's as them come in so please get in touch now! We would be very happy to charge a more detailed job description.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
There has never been a greater need for Independent Age’s work. More than two million older people are in poverty, with millions more living with precarious finances. At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our information and advice, grant-making, partnership activity, policy work, and campaigning increases the financial well-being of older people, enabling them to have greater choice and independence in wider areas of life.
As Director of Services and Grants, you will be responsible for ensuring that our multi-channel services and grants programme serve and improve the lives of older people, reach those who are most likely to be in poverty, and have the maximum impact. You will help us grow our capacity, build our network of charity and commercial partnerships, develop our external training offer, and reach more people including those groups most likely to experience financial hardship.
Having operated at a senior level, ideally as part of a Senior Leadership Team, you will be an inspiring leader with a demonstrable passion for our cause. Experienced in successfully managing service transformation and development, including in a contact centre environment, you will also have an understanding of grants programmes, and of building strategic partnerships and national networks. With an understanding of demonstrating and reporting on impact, experience of supporting fundraising for services and bidding for contracts, you will ideally also have knowledge of developing an external training offer.
Please review our candidate pack, linked below, for further information. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days a week or a 9-day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits. We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard. But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age by visiting the careers page on our website.
Application Process:
To apply, please visit our website to submit a curriculum vitae and a supporting statement, detailing how your skills and experience meet the criteria within the job description and person specification. Please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format.
To support our commitment to equity, diversity, and inclusion we use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement, and please ensure the title of any uploads does not contain your name. Please do not omit dates of employment.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.
Closing date for applications: end of day on Monday 8 April 2024
First round interviews to be held Wednesday 1 and Thursday 2 May 2024
Second round interviews to be held Thursday 16 May 2024
The Masonic Charitable Foundation (MCF) is looking for an enquiry officer with call handing experience to join the frontline service team. Each month we receive hundreds of requests and queries from applicants who require the help and support offered by the MCF.
You will have excellent customer service, communication, IT and organisational skills along with an ability to quickly build a rapport with callers and instil confidence.
We are looking for a team player, who is able to support colleagues and prioritise the needs of the team. A high level of personal resilience is also required due to the quantity and the nature of the enquiries we receive.
Previous experience in a comparable role is desirable, but not essential, as full training will be provided. If you have a willingness to learn and can demonstrate appropriate transferable skills
Day to day responsibilities include answering calls and responding to requests for a range of support, allocating cases to our Advice and Support Advisers and Visiting Volunteers, awarding small grants for counselling and medical consultations and keeping detailed records of calls and communications on our internal data base.
Details
Post: Enquiries Officer
Description: As part of the wider team, our Enquiry Officers are often our applicant’s first point of contact with the MCF and play a key role in our application process as they triage callers
Hours: 34 hours per week (early finish on Fridays)
Hybrid: Work from home two days per week (after successful induction completion)
Salary: £31,525 to £34,306 (depending on experience)
Holiday: 25 days (rising to 30 after 5 years’ service), plus additional 3 days to be taken between Christmas and New Year
Benefits: Excellent package including contributory pension, medical and dental plans, access to various health, wellness and retail benefits and continual professional development.
Reports to: Enquiries Team Leader
Team: 3 x Enquiries Officers, Enquiries Team Leader
Please note this job is subject to a basic DBS check.
About the Masonic Charitable Foundation
The Masonic Charitable Foundation (MCF) is one of the UK’s leading charities, providing a range of benevolent support to individuals and awarding grants to local and national charities.
Our work helps to encourage opportunity, promote independence and improve wellbeing for thousands of people each year. Last year, the MCF awarded support totalling around £20 million. Our support is funded from the donations of freemasons, their families and friends.
The MCF was founded in 2016 following the merger of four charities that had operated separately since the eighteenth century.
Main responsibilities
· To answer calls to the 0800 professionally and courteously, listening carefully and responding sensitively to their needs in the moment.
· To respond to voicemails and emails accurately with appropriate support and information.
· To make an initial assessment of each enquiry to determine likely eligibility for support and to manage expectations appropriately
· Provide an excellent first impression of the enquiry line and the MCF
· To accurately and consistently record details and information on our system
· To process grants to enable applicants to access medical consultations and the emotional, mental health service
· To work effectively as part of the team, collaborating and supporting colleagues to manage the work load and meet the teams Key Performance Indicators
· To signpost applicants to other sources of advice as appropriate
· To act as the first point of contact and to build and maintain excellent working relationships with our contacts in England and Wales
Person specification
Essential
• Educated to A-level (or equivalent)
• Experience of working within customer service
• Previous experience of working/volunteering within the charity, advocacy or social sector, or a grant making organisation
• A sound knowledge of the charitable sector
• Excellent communication skills including:
- Polite and calm telephone manner
- Ability to tailor communication to suit audience
- Ability to diffuse high-emotion calls
- Able to quickly establish rapport
- Strong written skills – ability to communicate in a clear and concise manner
• High levels of emotional intelligence and personal resilience, some callers will be distressed and their circumstances can be distressing
• Ability to work well under pressure
• Organisation and effectiveness skills:
- Prioritisation
- Meeting deadlines
- Attention to detail
• Team working skills:
- Ability and willingness to put the team first
- Supporting and collaborating with colleagues
- Build and maintain effective working relationships
• IT, particularly MS Office applications
Desirable
• Vocational or professional qualification in education; health or social care
• Experience of working on an advice line, enquiries line, helpline, contact centre or similar
• Previous customer-facing role
• Experience of working alongside volunteers.
• Administration
· Good knowledge of one or more of the following:
- Health
- Care
- Education
- State benefits
- Personal finances.
The client requests no contact from agencies or media sales.
Location: Community Based in the London Borough of Hounslow, flexible within North-West London with some homeworking elements.
Salary: £22,789 - £24,177, Home working and London Allowance (FTE) to be Pro Rata'd for 21 hours.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the role
This role is part of our London Borough of Hounslow team, reporting to the Local Services Manager, working alongside an experienced team of Dementia Advisers and supported by Volunteers. Volunteer role management is a key responsibility.
You will co-ordinate, organise and facilitate the successful and safe provision of our services that are delivered in a group setting, including Singing for the Brain, Dementia Cafés and Peer Support Groups, across the Borough.
Our service delivery is both virtual and face to face, with a strong emphasis on community outreach and engagement. We particularly welcome applications from people who are representative of the communities we serve.
This is a home-based role, with frequent travel to community venues within the Borough. Expenses are paid for travel.
About you
This is a very rewarding front-line role that makes a real difference to the lives of people living with dementia. You will be working across a large and diverse community and will have the ability to communicate well with a wide variety of people and adapt to different settings.
- We are looking for someone with strong communication skills who will help us to expand our reach and hold relationships with internal and external stakeholders.
- You will need to demonstrate an understanding of dementia and the impact that it has on people’s lives. You will have the confidence to work independently, facilitating groups of people in community settings and managing volunteers.
- Experience of supporting similar groups, leading and co-ordinating person-centred engagement and activities, is highly desirable. The ability to travel independently within the Borough is essential.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.