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Top job
Age UK Waltham Forest, London (On-site)
£28,644 per year
Lead our new Men-in-Sheds project—engage the community, run sessions, and inspire participation through outreach, events, and teamwork.
Posted 5 days ago
Vivensa Foundation, London (Hybrid)
Grade 4 on the Vivensa Foundation Pay Spine: currently £34,506 (rising to £35,541 pa on 1 August 2025) plus 12% contribution to pension plus range of other benefits
Posted 2 weeks ago
NFP People, Remote
Circa £32,100 pa (inner £3,950 pa / outer £2,275 pa) London weighting
Posted 2 weeks ago
Closing in 5 days
Two Rhythms, Cardiff (Hybrid)
£30,000 - £35,000 per year
Posted 3 weeks ago Apply Now
Closing in 5 days
Blesma, The Limbless Veterans, Remote
£27,300 pro-rata
Join Blesma as a part-time Fundraising Officer in the North of England! Use your skills to support limbless veterans. Apply now
Posted 1 week ago Apply Now
Closing today at 23:30
Evolve Counselling, Multiple Locations (Hybrid)
£12,500 pro rata for 15 hours a week (£29.2k FTE). On-target potential of up to c£39,000pa.
Posted 1 month ago
Royal Brompton &Harefield Hospitals Charity, West London, England (On-site)
£26500 per annum
Posted 1 week ago
Closing in 5 days
Birmingham Women's and Children's Hospital Charity, Birmingham (Hybrid)
£47,532 - £54,393 per year
An exciting opportunity has arisen to join our award-winning Fundraising Team at Birmingham Women’s and Children’s Hospital Charity.
Posted 1 week ago Apply Now
Coeliac UK, High Wycombe (On-site)
£22000.00-£25000.00 per year
Posted 2 weeks ago
Ashby Jenkins Recruitment, London (On-site)
£33000 - £36000 per year
Posted 2 weeks ago
RSPCA Sussex West Branch, Chichester (On-site)
up to £60K (FTE 37.5 hours a week)
Posted 2 days ago
Rochester Diocesan Society and Board of Finance, Rochester, Medway (Hybrid)
£43,203
The Diocese of Rochester is seeking a Missionally Healthy Places (MHP) Project Manager to join the Programme Team
Posted today
Closing in 2 days
Shooting Star Children's Hospices, Hampton (On-site)
£31,000 - £33,000 per year
Posted 1 week ago
Page 9 of 25
Shipley, West Yorkshire (On-site)
£27,500 - £30,500 per year
Full-time
Contract (9 month contract)
Job description

Customer Feedback Case Officer
Fixed Term Contract (9 months) 
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location – Split between home and our Shipley Office
Salary Range £27,500 - £30,500

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
In this role you will have an opportunity to champion and deliver an unrivalled experience to all customers, leading on handling complaints, feedback and compliments across all channels, in accordance with Macmillan’s values, regulatory requirement policies and standards.

You will produce analysis on feedback, identify trends and share opportunities for improvement to the process.

A significant part of your role will be building effective relationships with internal colleagues and external agencies on behalf of Macmillan to ensure accurate, appropriate and full responses are provided to complainants in line with agreed SLAs.

About you
The successful candidate will demonstrate the following skills and experience:

  • Experience of customer care or customer relations and resolution management
  • A good understanding of GDPR guidelines
  • The ability to produce a range of detailed written communications
  • A sound working knowledge of IT systems such as Microsoft Office, CRM as well as databases in order to extract and manipulate data

In return, we offer a range of benefits including:

  • 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
  • Pension matched up to 7.5%
  • 120+ learning and development offers, with access to external professional qualifications
  • Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
  • Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Thursday 10th July 2025
Interview dates: w/c 14th July 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Posted by
Macmillan Cancer Support View profile Organisation type Registered Charity Company size More than 1000

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.

Posted on: Thursday, 26 June 2025
Closing date: 10 July 2025 at 23:30
Tags: Administration, Customer Service, Customer support, Data Analysis

The client requests no contact from agencies or media sales.