Helping volunteer volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?
Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.
This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.
Whilst in the store, you will help with activities based on the needs of the Store Manager.
Tasks you could get up to whilst volunteering could include:
- Serving customers on the till
- Taking stock donations from the public
- Tagging and steaming stock for the shop floor
- Dressing the window displays
- Asking people to join us as a volunteer
As a Retail Volunteer you will be:
- Friendly and Approachable
- Reliable, Kind and Patient
- A good communicator (including listener)
- Willing to volunteer within guidelines and to take direction where necessary
- Accepting of others who might be different to yourself
As a Mencap volunteer you will:
- Make new friends and raise important funds for people with a learning disability
- Get reasonable out-of-pocket expenses in line with our policy e.g. travel
- Receive full Training and support
- Volunteer alongside other people
- Have a chance to give back your local community
About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.
We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.
If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us
Empower individuals with learning disabilities and autism to reach their full potential and lead the lives they choose.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a compassionate and reliable befriender volunteer to support an individual who is working hard to rebuild his life and reconnect with his community. Your role will involve offering encouragement, structure, and practical support to help him increase confidence, independence, and social engagement.
What you will be doing
- Provide friendly, non-judgmental support and encouragement.
- Help identify local community, cultural, or wellbeing activities.
- Support the individual in researching and attending suitable training, volunteering, or employment opportunities.
- Accompany the individual to local groups or activities where appropriate (e.g., community centres, courses, clubs).
- Assist with setting achievable personal and social goals, and celebrate progress.
- Maintain appropriate boundaries and confidentiality at all times.
- Communicate regularly with the supervising coordinator regarding progress, concerns, or safeguarding issues.
The skills you need
- Empathetic, patient, and non-judgmental approach.
- Good listening and communication skills.
- Understanding or willingness to learn about recovery from alcohol use and the challenges of mental health conditions such as anxiety and ADHD.
- Reliable, consistent, and able to maintain confidentiality.
- Comfortable supporting someone who may experience periods of low motivation or confidence.
- Knowledge of local community resources, or willingness to research them.
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.
Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.
What you will be doing
- Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
- Understanding peoples’ support needs and gathering information to assess their circumstances
- Typing written case reports to apply for financial assistance
- Sign-posting to services providing specialist support, such as mental health or housing support
- Keeping beneficiaries and the SSAFA regional office up to date with progress
The skills you need
- Friendly and approachable
- Great written and verbal communication skills
- Non-judgemental
- Reliable
- Basic IT skills
What's in it for you
- Use your skills, knowledge, and life experience to benefit others
- Be part of a friendly and supportive SSAFA team
- Develop your experience and skills which you can highlight on your CV and in job interviews
- Access a range of training and learning opportunities
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.
Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.
What you will be doing
- Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
- Understanding peoples’ support needs and gathering information to assess their circumstances
- Typing written case reports to apply for financial assistance
- Sign-posting to services providing specialist support, such as mental health or housing support
- Keeping beneficiaries and the SSAFA regional office up to date with progress
The skills you need
- Friendly and approachable
- Great written and verbal communication skills
- Non-judgemental
- Reliable
- Basic IT skills
What's in it for you
- Use your skills, knowledge, and life experience to benefit others
- Be part of a friendly and supportive SSAFA team
- Develop your experience and skills which you can highlight on your CV and in job interviews
- Access a range of training and learning opportunities
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.
Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.
What you will be doing
- Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
- Understanding peoples’ support needs and gathering information to assess their circumstances
- Typing written case reports to apply for financial assistance
- Sign-posting to services providing specialist support, such as mental health or housing support
- Keeping beneficiaries and the SSAFA regional office up to date with progress
The skills you need
- Friendly and approachable
- Great written and verbal communication skills
- Non-judgemental
- Reliable
- Basic IT skills
What's in it for you
- Use your skills, knowledge, and life experience to benefit others
- Be part of a friendly and supportive SSAFA team
- Develop your experience and skills which you can highlight on your CV and in job interviews
- Access a range of training and learning opportunities
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer with us at Evesham United Charity Matchday on 7th March 2026
At Acorns we provide care and support for life limited or life threatened children and their families. We are a charity, and our fundraising is vital to enable us to continue providing care and support to the children: it costs around £13 million a year to run our care services.
What's involved?
Evesham United have recently been promoted to the Southern League and will be playing against Berkhamsted. The day will be filled with lots of fun!
We are looking for volunteers who can support with:
- Bucket collectors
- Selling raffle tickets
- Running tombola
You will also recieve free tickets to the game.
How much time will it take?
The event is from 1:30- 5:30 pm you can volunteer all day or do as many hours as you like.
Am I right for the role?
We’re looking for volunteers who are
- Approachable and happy to raise awareness about Acorns
- Versatile and willing to adapt and help out
Why volunteer at Acorns?
- To help a local charity and make a difference in your community
- Connect with likeminded people and make new friends
- Learn new skills to boost your CV
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an Italian speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!
Many older adults and vulnerable individuals in the UK’s Italian-speaking community experience loneliness and isolation. By giving just a small amount of your time each week, you can make a big difference — offering companionship and a friendly voice in their native language.
What is the Talking Bubble Project?
A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular calls, you’ll help build friendships, brighten someone’s day, and offer emotional support — especially for those more comfortable speaking Italian.
Why volunteer with us?
✔ Support members of the Italian-speaking community in the UK
✔ Make a real difference in someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Boost your own sense of fulfilment and purpose
✅ What’s required?
✔ Completion of online Safeguarding Adults Level 2 training (funded by us)
✔ A DBS check (funded by us)
✔ A kind and compassionate approach, and a willingness to engage in friendly conversations
How to get involved:
Apply through the CharityJob website — no previous experience needed.
This opportunity is open to UK residents only.
Help us bring connection and kindness to the Italian-speaking community across the UK!
IHF Website Design and IT Volunteer
Make a difference in the lives of children around the world!
The International Humanity Foundation (IHF) is seeking passionate volunteers to join our Website Design and IT team. As a volunteer, you will play a vital role in helping us to:
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Educate marginalized children in Indonesia, Kenya, and Thailand.
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Provide safe homes for children in need.
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Empower adults to start their own non-profits.
What you will do:
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Assist our Website & Media Teams in visual editing of content for social media platforms and website design.
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Collaborate with volunteers from around the world on website and marketing materials.
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Use your creativity and skills to help us share our story and make a difference.
Why volunteer with IHF?
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Make a real impact in the lives of children and families.
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Gain valuable experience in website design and IT.
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Join a global network of passionate volunteers.
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Work with a flexible schedule from the comfort of your own home.
Who we are looking for:
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Individuals with a passion for visual communication and design.
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Proficiency in Google Suite applications.
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A deep empathy for impoverished children and their communities.
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A commitment to our core values.
Ready to make a difference?
Visit our website today to learn more and apply!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At FareShare, we stop good food from going to waste and give it to people who need it in our local community. Our Volunteer Drivers deliver food to our Community Food Members which is vital to ensuring the donated food we receive gets to the right people, instead of going to landfill.
What will I be doing?
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Safely driving vans to deliver and collect food
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Loading and unloading food orders, planning routes and completing paperwork
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Responsibly driving the van, cleaning the van, reporting any issues or accidents
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Representing FareShare in a courteous and professional manner and, where necessary, you will be accompanied by a Volunteer Driver’s Assistant.
Why volunteer as a Driver with FareShare?
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Gain skills such as route planning, manual handling, organisation, teamwork and communication skills
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Meet new people, be part of a team and socialise with other volunteers and Community Food Members
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Be physically active, keep fit and help vulnerable people in your community.
Requirements for the role:
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Hold a full driving licence with no or low points
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Be over 21 with minimum 3 years driving experience
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Have the confidence to drive a medium-sized van (training/support will be offered where needed)
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Be able to perform physical manual handling tasks safely including loading/unloading food from the van
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Have the ability to complete paperwork and follow directions via Sat Nav system/map
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Be adaptable and flexible. Managing surplus food is unpredictable and tasks can vary
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Be positive, friendly and personable
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Be able to work well in a team and on your own
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Follow health and safety policies & procedures
We are committed to embracing diversity and promoting equality and inclusion. As part of your application, please let us know of any health conditions or access needs that might impact your volunteering with us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RSPCA North West London and South Hertfordshire Branch
Our RSPCA charity shop in Watford is looking for friendly volunteers to join the team.
About Our Shop
RSPCA, 53 The Parade, High Street, Watford, WD17 1LJ
The shop is part of the RSPCA North West London & South Hertfordshire Branch. It plays an essential role in raising the profile of the RSPCA in our local community, as well as raising much needed funds for our branch so that we can continue our vital animal welfare work.
About the RSPCA
Founded in 1824, we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It’s always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.
About the Role
As a volunteer Charity Shop Assistant, you would join a small team of other volunteers helping to make the shop a success and raise vital funds for animal welfare.
Our volunteers assist us in many ways, such as accepting and sorting items donated by the public, preparing items ready for sale, processing sales through the till, assisting customers with queries, and helping to merchandise the shop floor.
Who are we looking for?
We’re currently looking for people aged 18 or over who are friendly, team players, are comfortable communicating with colleagues, customers and donors, and who can make a regular commitment of at least one 3-hour per shift per week for a minimum of six months. Retail experience is not essential.
In return, we can offer the chance to develop or learn new skills, a way to meet new people in your local area, and the satisfaction of making a huge difference to the lives of animals in your local community!
If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!
We hope you are interested in volunteering for the RSPCA North West London and South Hertfordshire Branch.
Join us in making a real difference to the lives of animals in need
Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join MINDSET Charity – Be Part of a Brotherhood of Change
Who We Are
MINDSET Charity is a new, volunteer-run organisation dedicated to transforming men’s lives across England. We exist to support men on their personal journeys of mental wellbeing and self-improvement. Through accessible workshops, tailored programmes, and creative activities — from role play and storytelling to arts, crafts, and woodwork — we provide spaces where men can open up, connect, and grow without fear of judgment.
We are building a movement of resilience, dignity, and brotherhood. And we need visionary Trustees to help guide us.
The Role of Trustee
As a Trustee, you will:
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Shape the strategic direction of MINDSET Charity.
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Safeguard our values of brotherhood, empowerment, integrity, and growth.
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Ensure our programmes remain impactful, inclusive, and sustainable.
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Champion our mission to foster resilience and community across England.
This is a volunteer role, but the impact is priceless: you will be part of a founding team creating a legacy of hope and transformation.
Who We’re Looking For
We welcome applications from people of all backgrounds who share our passion for men’s mental wellbeing. You don’t need prior Trustee experience — what matters most is your commitment, integrity, and belief in our mission.
Skills in governance, finance, fundraising, communications, or programme delivery are especially valuable, but above all we seek individuals who want to build something meaningful together.
Why Join Us
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Be part of a pioneering charity at its foundation stage.
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Help create safe, creative spaces for men to express themselves and grow.
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Contribute to a national movement of resilience and brotherhood.
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Work alongside passionate volunteers united by purpose and vision.
How to Apply
If you are ready to stand with us and help shape MINDSET Charity’s future, we’d love to hear from you.
This is more than a Trustee role. It’s a chance to help men across England rediscover strength, dignity, and hope. Join us, and let’s build MINDSET together.
The client requests no contact from agencies or media sales.
We are seeking four new Trustees to join our engaged and dedicated Board.
Organisation: Age UK Kensington & Chelsea (AUKC)
Location: Hybrid; meetings in North Kensington
Remuneration: Voluntary (reasonable expenses reimbursed)
Closing date: Monday 5th January 2026
Age UK Kensington & Chelsea is a £2.89m, community-rooted charity helping older people be heard, stay independent, and thrive. Our 80-strong team delivers advice, activities and practical support that tackle loneliness, improve wellbeing and make daily life easier—from social clubs to social prescribing and specialist dementia support.
We’re a proud NHS partner: My Care, My Way now has 28 Health & Social Prescribing Coordinators supporting 7,000+ patients, reducing hospital admissions and boosting independence. Every GP practice in K&C is on board, and we’ve just secured a new three-year contract worth 4.1 million. We’re investing in fundraising for long-term sustainability and exploring innovative ways to help older people thrive.
This is an exciting time to join our Board as we shape our next three-year strategy. We want a Board that reflects our borough’s diversity and we welcome local residents, LGBTQIA+ people, disabled people and people from ethnic minority backgrounds.
Following a skills audit, we’re especially keen on hearing from people with skills in finance, fundraising, marketing/communications, and business development & service delivery. Above all, we’re looking for strategic, values-led champions who will support and challenge our leadership—and share our commitment to older people in Kensington & Chelsea.
Please email your CV and a supporting statement (max 2 pages) explaining:
1. Why AUKC and why now — how will you help us to ensure older people thrive?
2. The priority area(s) you align with and what you’ll bring.
3. Any access requirements or adjustments for an inclusive process.
We believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.


The client requests no contact from agencies or media sales.
Bring your senior-level expertise to a committed and forward-thinking Board.
Unlock has achieved a great deal for the people we support, thanks to the talents and dedication of our staff, volunteers, and trustees. By listening to and working alongside people who face difficulties because of their criminal records, we have built a strong track record of identifying problems, developing solutions, and turning those solutions into real change. We also influence national policy and drive systemic reform.
We are now seeking a new Chair of Trustees to join our engaged and committed board.
About the role
Trustees play a crucial part in shaping Unlock’s leadership, strategic direction, and governance. As Chair, you will work in partnership with the Chief Executive to provide clear and inclusive leadership, ensuring that the board operates effectively and that the organisation remains focused on its charitable purpose. You will help the board set strategy, scrutinise performance, uphold good governance, and support the CEO and senior team to deliver Unlock’s mission.
About you
We would love to hear from you if you can bring the following attitudes and skills:
· Experience as a trustee and of working with or managing senior leaders.
· A willingness to offer advice to staff when needed, and to get involved practically where appropriate.
· A strong commitment to Unlock’s vision, values, and mission.
· Experience in the charity sector is helpful but not essential. If you have the right leadership qualities and a passion for our work, we will provide support to help you step confidently into the role. So if you’re new to the voluntary sector, please don’t let that discourage you from applying.
· We are committed to increasing diversity across Unlock, including within our board. We particularly welcome applications from people who have themselves faced and overcome the disadvantages associated with a criminal record.
If you’re energised by the prospect of helping to lead a small criminal justice charity with an impressive national impact, we would be delighted to hear from you.
To help people overcome the long-term disadvantages caused by their criminal records, and work with government, employers and others to enable people


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role – Community Engagement Volunteer
Are you passionate about supporting the Armed Forces Community? Could you help to raise awareness for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people and some occasional free time.
What is a Community Engagement Volunteer?
As a community engagement volunteer, you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community. We want to ensure that our Armed Forces community knows that SSAFA is here to help and that we need the public’s support to continue offering our services.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families.
A varied programme of awareness raising also keeps the SSAFA profile high in the local community, so everyone knows who we are and how we can help.
When would you be needed and where would you be based?
This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.
Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.
Event Champions
Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
Activity Organisers
Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
Promoting SSAFA Services
Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
SSAFA Storytellers
Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
Community Connectors
Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects
Fundraising Heroes
Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
Administrators
Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.
What can you gain from this volunteering role?
• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience
lower levels of stress and depression!
What training and support would you receive?
• Role specific training to prepare you for your voluntary role
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep
clients, their families safe and personal information safe.
• Access to a range of e-learning courses and marketing materials.
• Access to support from across SSAFA.
• Reimbursement of out-of-pocket expenses.
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
• Friendly and approachable people.
• Confident people who feel happy to engage with the public, potential clients, volunteers and
SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to get to events if necessary.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
