Helpline advisor jobs in edinburgh

PWSA UK is a small charity providing lifelong support to all those affected by Prader-Willi Syndrome (PWS). PWS is a rare genetic condition causing an overwhelming and uncontrollable drive to eat that can be life-limiting, as well as learning and physical disabilities. We provide a dedicated helpline, a comprehensive information hub, a network of peer support groups, a varied programme of community events, training for professionals working with those with PWS, and support for vital research. Our aim is to help our amazing community overcome the challenges and live life to the full with PWS.

We are looking for a part time PWS Specialist Advisor for Scotland to support the PWS community in Scotland. PWS is a rare and isolating condition and our ambition it to reach families in Scotland to provide impactful advice, support, information and training. The ideal candidate will have an in-depth working knowledge of health and social care systems and education in Scotland as well as a belief in the potential and value of people with Prader-Willi syndrome.

You will need to be able to demonstrate excellent interpersonal and communication skills, as well as being self-motivated and able to engage with families, health care professionals and policy makers.

The position is part time (3 days a week) and is home based and ideal for someone living in Scotland

Helpline Call Handlers – Scottish Women’s Aid

Salary: £28,102 – £32,873 per year (pro-rata)

Hours: Full-time (35 hours) or part-time (21 hours or 28 hours). The helpline operates 24/7, but we’re recruiting to our daytime team with hours nomally between 8am and 10.30pm including early mornings, afternoons, evenings, weekends, and public holidays as part of a rota.

Location: Hybrid blend of home working and office (Rose Street, Edinburgh), or fully home-based anywhere in Scotland. Please talk to us about your flexible working needs!

Would you like to be part of a vital helpline service? Scotland’s Domestic Abuse and Forced Marriage Helpline, run by Scottish Women’s Aid, is looking for Helpline Call Handlers to join our busy daytime team.

What you’ll do

You’ll provide confidential support and information to individuals experiencing domestic abuse or forced marriage, as well as their families, friends, colleagues, and professionals supporting them. Responding by phone, email, web chat, and text, you’ll assess needs and risks, helping them plan for their safety and connecting them to appropriate services and resources. You’ll also record information about the contacts you handle using our digital systems.

What we need

Daytime shifts can be especially busy on the helpline. You’ll need to stay calm and empathetic while working in a fast-paced environment, and be ready to handle difficult and sometimes distressing situations. This role can be challenging, but it is also hugely rewarding if you bring the right skills and resilience.

We need people who:

• Are passionate about supporting those affected by domestic abuse and forced marriage, with a feminist understanding of how gender shapes these issues.
• Can listen with empathy and communicate clearly with people from all walks of life, whether by phone, email, text, or webchat.
• Can take in complex information and explain it simply.
• Take a trauma-informed, person-centred, non-directive, and non-judgemental approach.
• Are confident using computers and keeping accurate records.
• Have emotional resilience, the skills to practise good self-care, and know when to seek support.
• Enjoy working as part of a supportive, mostly remote team.
• Are committed to learning, reflection, and ongoing development.

Why Work with Us?

We know this work can be challenging, which is why we invest heavily in training, support and supervision, and team support.

There are many reasons to work for Scottish Women’s Aid. We have a great working culture and our mission and vision attracts a brilliant staff team. Your hard work is rewarded with a package of support and benefits including:

• Support for flexible working
• Living wage employer with a competitive hourly rate
• 10% pension contributions
• Ongoing learning and development opportunities
• Enhanced maternity pay - 20 weeks on full pay, plus additional 20 weeks on half pay (subject to eligibility)
• Employee assistance programme
• Bike 2 Work
• Edinburgh Leisure gym subsidies

More Information

Applications will be accepted from women only under Schedule 9, Part 1 of the Equality Act 2010. 

We are committed to recruiting a diverse workforce that is representative of the people we serve. We value different backgrounds and perspectives, as they enrich our organisation and improve our work. 

We welcome applications from all women, with particular encouragement for those from racially minoritised, disabled, or marginalised groups. We offer a guaranteed interview for disabled women who meet the essential criteria for the role.

As an equal opportunities employer, we are committed to a supportive and accessible recruitment process. If you have any questions or require any adjustments, please contact us.

Please note that this role is subject to joining the PVG scheme of Disclosure Scotland. If you have any criminal convictions you would like to tell us about, please contact us for a chat.

How to apply: 

Please send us your existing CV and completed application form.

If you would prefer not to exclusively write your application, the personal statement aspect of the application form (Section Two) can be submitted as a video or voice note of no more than 5 minutes.

Our application process is detailed, because we want to give you the best chance to show us your values and skills. Please only apply if you can commit to completing the full process.

Please see the attached documents for more information about the role and the next steps in the recruitment process on our website.

Closing Date: 12pm on Wednesday 17th September

Interviews: To be scheduled for 6th or 7th October 2025

Scottish Women’s Aid is a company limited by guarantee, company no. SC128433, and a charity registered with the Office of the Scottish Charity Regulator, charity no. SC001099.

Together, the charities Sands and Tommy’s have formed a Joint Policy Unit (JPU) focussed on achieving policy change that will save more babies’ lives during pregnancy and the neonatal period and on tackling inequalities in loss, so that everyone can benefit from the best possible outcomes.

The JPU’s mission is to secure policy change that will reduce rates of miscarriage, stillbirth, pre-term birth and neonatal death, and to work to eliminate inequalities in these outcomes.

While there is widespread agreement on the need for change to improve the safety of maternity and neonatal services, what that change looks like is not clear.  To save more babies’ lives we believe that a continued focus is required, and that governments should set new commitments to reduce perinatal mortality and preterm births, focused on matching the best-performing countries in Europe.

This role will be crucial to the continued success of the JPU unit; leading, shaping and coordinating all the unit’s work. 

We are looking for an independent and assertive problem-solver, a policy expert who can manage multiple priorities, take the initiative, lead the national conversation and is as excited as we are about taking the helm of this venture for both of our organisations.

The successful candidate will need to have a substantial track record of effectively leading and implementing national policy and influencing programmes, driving change and achieving the desired impact.

You will have considerable experience across research, data analysis, policy development, public affairs and communications.  Additionally, you will be well-versed in research and data management, including analysing complex data and evaluating policy developments.

Experience of being a member of a senior management team with successful, significant and relevant management and leadership experience is also essential.

Community Fundraiser - Home Counties

​

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex. 

​​

Key Responsibilities: ​

• ​Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects 
• Steward supporters to help drive the charity’s fundraising activities and growth 
• ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
• Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​

​

Requirements: ​​

• At least one year of fundraising experience, with a proven track record in income generation 
• Strong experience in supporter stewardship  
• Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
• Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure 

​

If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.

​

​

​We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.​​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 26th September 2025

​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​