Birchwood, Warrington, Lancashire
£20,040
Summary
Work as part of Beat’s services team giving advice, information and support to people experiencing eating disorders and their friends, family and supporters.
Our Helpline team is available 365 days of the year. The role will be varied responding to contacts through all channels including webchat, telephone, email and online peer support groups.
Helpline Advisors receive training every month and regular internal, external supervision and coaching.
Description
Beat are currently recruiting for a number of posts across the Support Services team. This is a new full-time role created to support our Helpline team in answering the increase in contacts across all channels which include telephone, webchat, email, online peer support groups and support through social media.
Beat are always developing and introducing new services and are soon to be launching a pilot to provide a self-help service to those with binge eating disorder, a self- referral telephone helpline and are also exploring and planning international collaboration with other world- wide eating disorder charities.
If you enjoy working in a varied, fast paced and want to help Beat support those with eating disorders and the ones that support them then please consider applying for this role.
Application Information
For an application pack and information on how to apply please select the apply button shown to be taken to our website. Completed application forms should be uploaded via the form on this page by 10am on Monday 23rd September 2019
If you have difficulty accessing or using this version of the application form or need to apply with a CV, please contact us before applying. Please note we cannot accept CVs except by prior arrangement.
Shortlisted candidates will be informed by close of business on Friday 27th September 2019 interviews will take place on 1st & 2nd October 2019.
If you have not heard from us by this closing date, then please assume that your application has not been successful.
(Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.)
To apply for the role of Helpline Advisor, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Helpline Advisor, Support Line Advisor, Helpline Support Advisor, Customer Service Executive, Customer Services Representative, Healthcare Advisor, Call Centre Agent.
Helpline Team Leader (30 Hours)
Birchwood, Warrington
£22,836 pro rata
Summary
Beat is looking for two Helpline Team Leaders to provide supervision, guidance and support to Helpline Advisors and Digital Volunteers on shift.
This is an exciting time to be joining the Support Services team with Beat looking to support more people than ever before due to the increase in demand of our services.
The role is varied and will include communicating and debriefing Helpline Staff and volunteers, planning and delivering internal training and promoting Beat’s Support Services through social media and at external events.
Description
Beat’s Support Services currently include a telephone helpline, webchat, email, online peer support groups, support via social media messages and weekly peer support for carers through a telephone line called ‘Echo’.
This is a part time role, working 30 hours per week. The helpline is available 365 days a year and the Helpline Team Leader’s core working hours will be between 12pm and 8:30pm Monday-Friday and 4:30pm-8:30pm on weekends and bank holidays.
Weekends are worked on a rota pattern with other senior members of the Helpline team.
Services are constantly being developed and services currently in development are pilots of a self-referral helpline, binge eating self-help support programme and also partnerships with other eating disorder charities worldwide to expand Beat’s Helpline operating hours is currently being planned.
The Helpline Team Leader role is busy and extremely varied, and it involves supervising Helpline staff and volunteers, making sure that the team is fully supported. Our volunteers are based from home, so it is essential that they are appropriately supported, and that the Helpline team make use of different technologies for communication including supervision and debrief.
To join us, you’ll need experience of supervising colleagues and ideally volunteers including giving and receiving constructive feedback to aid development. You will also have experience of providing support to members of the public, either in a customer service or healthcare setting, ideally obtained in a helpline or online environment.
Application Information
To apply, please select the apply button shown to download and complete the application form. Completed application forms should be uploaded by 10am on Monday 23rd September 2019.
If you have difficulty accessing or using this version of the application form or need to apply with a CV, please contact us before applying. Please note, we cannot accept CVs except by prior arrangement.
Shortlisted candidates will be informed by close of business on Friday 27th September 2019 interviews will take place on 1st & 2nd October 2019.
If you have not heard from us by this closing date, then please assume that your application has not been successful.
Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Helpline Team Leader, Helpline Manager, Helpline Supervisor, Helpline Team Manager, Helpline Team Supervisor, Customer Service Manager, Call Centre Team Lead, Helpline Lead.
Services Support Officer
Warrington, Cheshire
£19,170 per annum
Summary
Beat are currently recruiting for a Services Support Officer to join us. This is a new full time role created to support our Helpline team in answering the increase in contacts across all channels which include telephone, webchat, email, online peer support groups and support through social media.
Beat are always developing and introducing new services and are soon to be launching a pilot to provide a self-help service to those with binge eating disorders, a self-referral telephone helpline and are also exploring and planning international collaboration with other world-wide eating disorder charities.
If you enjoy working in a varied, fast paced environment and want to help Beat support those with eating disorders and the ones that support them, then please consider applying for this role.
Description
Beat is looking for a Services Support Officer to support the team in responding to the increasing demand from those affected by eating disorders. Officers will work closely alongside the Sessional Advisors based from home, digital helpline volunteers and also Helpline Team Leaders and Advisors.
The role is likely to be busy and varied and each shift will involve responding to contacts across Beat’s different support channels including telephone, webchat and facilitating daily online peer support groups.
The Services Support Officer will also provide administration support for Beat’s peer support programme, Echo. This will include promoting the service, monitoring inboxes and co-ordinating weekly calls between volunteers and service users.
Application Information
To apply, please select the apply button shown to download and complete the application. Completed application forms should be uploaded by 10am on Monday 23rd September 2019.
If you have difficulty accessing or using this version of the application form or need to apply with a CV, please contact us before applying. Please note we cannot accept CVs except by prior arrangement.
Shortlisted candidates will be informed by close of business on Tuesday 24th September 2019 interviews will take place on 30th September & 1st October 2019.
If you have not heard from us by this closing date, then please assume that your application has not been successful.
Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Services Support Officer, Helpline Support Advisor, Support Advisor, Helpline Support Officer, Service Support Advisor, Customer Service Advisor, Healthcare Advisor, Healthcare Support Advisor, Charity.