Helpline advisor jobs in london
Job Title: Domestic Abuse Helpline Advisor
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £28,857.12 per annum, inclusive of London Weighting allowance if applicable
Contract type: Full Time, Fixed Term (Until 31 March 2026 with possibility of extention)
Hours: 37.5 hours per week (As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts)
This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.
Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
Closing date: 09:00am 1 September 2025
Interview Dates: 18th,19th,22nd and 23rd September 2025
The client requests no contact from agencies or media sales.
Job Title: Domestic Abuse Helpline Advisor x5
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £17,314.27 per annum, inclusive of London Weighting allowance if applicable
Contract type: Part Time, Fixed Term until 31 March 2026 (possibility of extension)
Hours: 22.5 hours per week (As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts)
This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.
Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
Closing date: 09:00am 1 September 2025
Interview Dates: 18th,19th,22nd and 23rd September 2025
The client requests no contact from agencies or media sales.
Location: Home-based, with occasional travel to Respect’s office at Voluntary Action Islington (VAI), 200A Pentonville Rd, London N1 9JP or other meeting locations including staff meetings twice a year
Responsible to: Head of Helplines
Salary: Point 31-34 £34,016 - £36754 (a London Allowance of £3299 will be applied to employees who live in London)
We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure.
Hours: 35 Hours per week; Monday – Friday 9am – 5pm
Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding.
Benefits:
- Friendly and collaborative working environment
- Remote working
- 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
- Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
- Enhanced maternity, adoption and paternity pay
- Occupational sick pay depending on length of service and pro-rata for part-time employees.
- Access to Employee Assistance Programme
- Access to staff discounts
Closing date: 27th August 2025, 17:00
Interviews to take place: Week commencing 10th September 2025 (TBC). These will be held online via Teams link
About the role:
Respect is seeking two Helplines Advisors to provide support to male victims of domestic abuse on the Men’s Advice Line and perpetrators of domestic abuse on the Respect Phoneline.
You will support service users by phone, email and webchat, providing emotional support, practical advice, information on the available options, and signposting to other services. As well as work with male victims and perpetrators of domestic abuse in ways that support them to increase safety and reduce harm, as described in the Models of Work and relevant policies and procedures.
About you:
- An understanding of the nature of domestic abuse and its effects on victims, in particular male victims
- An understanding of the help-seeking barriers for male victims of domestic abuse
- An understanding of the reasons why perpetrators use abusive behaviours towards partners in relationships
- Experience of providing information, advice, and support by telephone, email and webchat in a helpline environment
- A commitment to anti-discriminatory practice and an approach that centres survivors, in particular Black and minoritised survivors.
About Respect
Respect is a pioneering UK membership organisation in the domestic abuse sector. Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.
How to apply
You must download an application form from Respect's job page, and submit in word doc. format only, please.
The client requests no contact from agencies or media sales.
Location: Home-based, with occasional travel to Respect’s office at Voluntary Action Islington (VAI), 200A Pentonville Rd, London N1 9JP or other meeting locations including staff meetings twice a year
Responsible to: Head of Helplines
Salary: £19.06 per hour (For those living in London, £20.86 per hour)
Hours: 3 hours fixed per month and additional ad hoc hours where required due to service needs; operating hours are Monday – Friday, 9am – 5pm
Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding.
Benefits:
- Friendly and collaborative working environment
- Remote working
- 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
- Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
- Enhanced maternity, adoption and paternity pay
- Occupational sick pay depending on length of service and pro-rata for part-time employees.
- Access to Employee Assistance Programme
- Access to staff discounts
Closing date: 27th August 2025, 17:00
Interviews to take place: Week commencing 10th September 2025 (TBC). These will be online via Teams link.
About the role:
Respect is seeking one Helpline Advisor to provide support to male victims of domestic abuse on the Men’s Advice Line and perpetrators of domestic abuse on the Respect Phoneline.
You will support service users by phone, email and webchat, providing emotional support, practical advice, information on the available options, and signposting to other services. As well as work with male victims and perpetrators of domestic abuse in ways that support them to increase safety and reduce harm, as described in the Models of Work and relevant policies and procedures.
About you:
- An understanding of the nature of domestic abuse and its effects on victims, in particular male victims
- An understanding of the help-seeking barriers for male victims of domestic abuse
- An understanding of the reasons why perpetrators use abusive behaviours towards partners in relationships
- Experience of providing information, advice, and support by telephone, email and webchat in a helpline environment
- A commitment to anti-discriminatory practice and an approach that centres survivors, in particular Black and minoritised survivors.
About Respect
Respect is a pioneering UK membership organisation in the domestic abuse sector. Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.
How to apply
You must download an application form from Respect's job page, or below here on Charity Jobs, and submit in word doc. format only, please.
Closing date: 27th August 2025, 17:00
Interviews to take place: Week commencing 10th September 2025 (TBC). These will be online via Teams link.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Want to work in a fast-paced environment with opportunities to learn advice skills? Are you a proactive person interested in making a real difference to disabled people?
About the role
Richmond AID have 3 main advice teams: Information Navigation, Benefits Advice and Money Advice. We also administer a number of grants on behalf of local grant giving charities and the local authority. Our teams are busier than ever and this role will play a vital part in supporting the team with administration tasks including; taking client enquiries from the phone, website and email and uploading them to our database, scanning and photocopying.
You will spend your time working directly with clients with a range of physical, sensory and mental health impairments to help them to fill in grant allocation forms and other forms and helping people to know their rights. You will also support our advice teams administratively; arranging appointments, sending emails and letters and uploading information to our database.
You will receive training in a range of advice areas (housing, health and social care, benefits, transport and travel) as well as other relevant topics such as various mental health conditions, managing challenging behaviour, professional boundaries, and case management. You will be supported by a friendly team of experienced advisers who will have the opportunity to shadow and you will also have access to a range of external training and development opportunities.
You will need to have clear written and oral communication skills as you will need to make phone calls and write emails and letters to clients as well as providing progress updates to the team.
You will work closely with our experienced advice team and we can offer opportunities for training and development in a range of areas including social care, housing and benefits to support you on your journey to becoming and advisor.
About you
To be successful in this role you will have solid administration and organisational skills, and a high degree of accuracy and attention to detail. You will have strong communication skills across all levels and will be a real team player with a genuine interest in supporting disabled people.
An interest in developing advice skills in essential and experience or a background in advice and information will be an advantage.
You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications. You will have the ability to work independently as well as part of a team.
The ideal candidate will be passionate about social justice and the empowerment of disabled people and excited to learn valuable skills on the job.
Other roles you may have experience of could include: Youth worker, project officer, advisor, administrator, generalist advisor, office worker, receptionist
To apply for this role, please send your CV and a covering letter of up to 2 sides of A4 stating how you meet the Essential and Desirable criteria in Experience and Knowledge section of the Job description.
You must include a cover letter. Please ensure you tailor your cover letter to the Job Description and your experience. Cover letters written by AI and not tailored will be disregarded.
Disabled Candidates
We are an equal opportunities employer and particularly welcome applications from disabled candidates. Any disabled candidates that meet the minimum criteria will be invited for interview. Please advise if have a disability or long-term health condition that you would like to be taken into consideration when you apply.
Richmond AID will empower disabled people to achieve greater independence and choice by providing a range of services and support.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Title: Helpline Supervisor
Reports To: Helpline Manager / CEO
Salary: £36,000 per annum, plus pension and employer NI contributions
Hours: 40 hours/week
Contract: Permanent, full-time, flexibility required in work hours
Location: Remote / Office-based – some evening/weekend work required
Role Purpose:
The Helpline Supervisor will provide support, guidance and supervise the helpline advisors and in the future helpline volunteers. The role will further provide emotional support and debriefing for the helpline advisors and volunteers during each helpline shift and when appropriate after each reported incident. They will also oversee the quality of service and ensure each report is dealt with appropriately to a high standard and that reports are logged appropriately recording all relevant information, ensuring data is protected and all procedures are followed.
Role Responsibilities:
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Provide day-to-day supervision, guidance and emotional support to helpline advisors.
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Monitor call logs, case records, and system reports to ensure quality and flag complex or urgent cases.
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Ensure safeguarding protocols are followed and lead on referrals involving serious risk or protection concerns.
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Deliver pre-shift briefings, post-shift debriefs, and facilitate reflective practice sessions.
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Coordinate rotas and ensure adequate shift coverage.
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Support the recruitment, onboarding, and ongoing training of helpline staff (and volunteers when).
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Promote staff wellbeing and implement trauma-informed approaches in staff support.
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Liaise with external agencies and partners to strengthen referral pathways and collaborative responses.
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Lead on service improvement by identifying trends, risks, and areas for development.
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Monitor and analyse service data to contribute to internal reviews and funder reporting.
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Ensure compliance with data protection, confidentiality, and safeguarding standards.
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Undergo regular training in trauma-informed approach, safeguarding, anti-Muslim hate and any other relevant topics.
Person Specification:
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Supervisory or senior experience in helpline, casework, or support services.
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Proven ability to provide emotional and professional support to frontline staff.
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Experience in handling safeguarding referrals and risk assessments.
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Trauma-informed approach and working knowledge of hate crime, discrimination, and support needs.
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Strong understanding of anti-Muslim hatred and Islamophobia.
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Excellent understanding of British Muslim communities, their diversity, and everyday practices.
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Excellent interpersonal, leadership, and communication skills.
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Strong organisational skills and ability to manage competing priorities.
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Experience using communication and case management platforms (e.g., RingCentral, Zoho, Microsoft 365) is desirable but not necessary.
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Experience in monitoring, evaluation, or impact reporting is desirable.
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Commitment to equality, diversity, and inclusion.
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Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
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Enhanced DBS check required (to be obtained on your behalf if your application is successful).
Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.
Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid-August to early September. To apply, please send your CV and cover letter, Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a bold and values-led Advice Manager to lead our advice service and play a key role in driving forward our vision of an inclusive, rights-based society.
About Us
Richmond AID is a user led disability rights charity working towards a world where disabled people are treated with dignity, respect, and equality. Our advice services provide essential support on issues like benefits, housing, discrimination, access, and more — but our work doesn’t stop there. We use what we learn from people’s experiences to challenge injustice, influence policy, and campaign for change.
About the Role
As Advice Manager, you’ll take a strategic lead on developing our advice service to ensure it is accessible and high-quality, and also actively challenge the root causes of inequality. The Advice Manager will have wide ranging responsibilities for the performance, quality assurance and development of internal advice services and will be responsible for achieving and evidencing high quality positive outcomes for service users.
You will Manage our advice teams: Information Navigation, Benefits Advice, Money Advice and our benefits advice contract with South West London and St Georges. We also administer a number of grants on behalf of local grant giving charities and the local authority and you will manage the administration of these grant funds.
We currently have 14 advisors across our advice teams including 2 team leaders in our Information Navigation (general advice) and South West London and St Georges benefits advice team, it is currently 8 direct reports.
As a key member of our management team you will work closely with other managers. You will also take a lead on Safeguarding and Data protection across the whole organisation and deputise for the CEO as required.
As our Advice Manager, you’ll take the lead in shaping and strengthening our vital advice services by
- Managing, supporting and inspiring a team of skilled advisers and volunteers.
- Developing and leading a high-quality advice service that meets the requirements of the Advice Quality Standard (AQS) and that is responsive, inclusive, and empowering.
- Embedding systems for monitoring and evaluation, using data, outcomes, and client feedback to improve quality and impact.
- Driving service improvements, streamline processes, and ensure compliance with relevant standards.
- Championing the voices of disabled people, feeding insight from frontline work into our policy and campaigning.
- Ensuring the service contributes to social justice, tackling systemic barriers and inequities through both individual casework and broader change.
- Representing the organisation externally including meeting and influencing local stakeholders including local councils, funders and advice organisations.
About you
You’re an experienced advice professional and a passionate advocate for social justice. We need someone with experience of working in an advice and representation role and with experience in managing a busy advice team. You understand the power of high-quality advice in changing lives — and the importance of using that insight to shift systems.
You will bring
- A strong track record in managing or coordinating advice services (e.g. welfare rights, housing, disability support).
- A strong understanding of the social model of disability and a commitment to its principles.
- Experience in quality assurance, monitoring, evaluation and using feedback to improve services and experience in managing safeguarding and managing data protection.
- Experience in report writing to commissioners and funders.
- An ability to influence decision makers and develop effective partnership working.
- Knowledge of the rights and experiences of disabled people, and the structural barriers they face.
- Excellent leadership and team management skills.
- A collaborative approach and a commitment to equity, inclusion, and continuous learning.
- The ability to link frontline experience to wider campaigning and policy change.
What We Offer
- A collaborative and inclusive team culture.
- Commitment to your professional development and wellbeing.
- The chance to make a real difference in individual lives — and the wider fight for equality.
- 25 days leave plus 8 bank holidays
To apply for this role, please send your CV and a covering letter of up to 2 sides of A4 stating how you meet the Essential and Desirable criteria in Experience and Knowledge section of the Job description.
We will not consider applicants that do include a cover letter. Please ensure you tailor your cover letter to the Job Description and your experience.
We actively welcome applications from Disabled people and those with lived experience of disability. We are committed to building a diverse team and strongly encourage applications from underrepresented groups. Disabled candidates that meet the minimum criteria will be invited for interview. Please advise if have a disability or long-term health condition for consideration.
Richmond AID will empower disabled people to achieve greater independence and choice by providing a range of services and support.





Are you a skilled policy professional ready to take the lead on major policy initiatives and influence change at the highest levels? Do you combine policy expertise with the ability to inspire, motivate, and deliver results?
We have an exciting opportunity for a Policy Manager to lead a portfolio of work that shapes our influencing agenda across England, Wales and Northern Ireland. In this pivotal role, you will drive forward high-profile projects, developing policy that makes a tangible difference to the lives of people living with and affected by motor neurone disease (MND).
Working closely with colleagues in Campaigns and Public Affairs, you will ensure our voice and the voice of the MND Community is heard. You will identify and develop strong policy positions, engage with key decision-makers, and navigate health and social policy structures to achieve meaningful change. Your proactive, solutions-focused approach will help turn ideas into impact.
We're looking for someone confident in taking a position, inspiring a team, and influencing policy from concept through to delivery. This is an excellent opportunity for you to shape policy, build influential relationships, and deliver improvements that matter most to those living with and affected by MND.
Key Responsibilities:
- Lead the development of policy, research and analysis to strengthen the Association's position in key debates.
- Analyse public policy to identify barriers and develop practical solutions for campaigns, briefings and submissions.
- Write and oversee the production of high-quality policy papers, reports and speeches.
- Build and maintain strong relationships with policymakers, government, academics and other sector stakeholders.
- Co-ordinate updates on policy developments for internal teams and share information in accessible formats.
- Represent the Association at meetings, seminars and conferences.
- Line manage a team of three Policy Advisers, providing effective supervision and clear objectives.
- Organise policy-related consultations and events.
About You:
- Strong knowledge of UK political systems, including government departments, Westminster and devolved nations.
- Excellent communication, negotiation and influencing skills.
- Skilled in planning and managing multiple projects to tight deadlines.
- Proven track record in outcome-focused policy development and analysis.
- Confident in interpreting complex issues and presenting them clearly.
- Collaborative team player who can also work independently.
- Experience of managing staff or external consultants.
- Willingness to travel within the UK, with occasional evening or weekend work.
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office at least 1 day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas
- Strong understanding of UK political systems, including government departments, Westminster and the devolved nations, with the ability to influence and engage effectively at all levels.
- Proven track record in outcome-focused research, policy analysis and policy development, supported by strong analytical and communication skills.
- Commitment to the vision and mission of the MND Association, with the ability to work collaboratively to deliver the Public Affairs and Campaigns Strategy.
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
This is a rewarding opportunity for you to make a lasting impact and ensure the voices of those affected by MND are heard. If you are ready to take the next step in your career, we would love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We help EU citizens, who made a home in the UK, to secure their immigration status under the EU Settlement Scheme, and retain their rights to live, work, travel and thrive following the upheavals of Brexit.
We seek an experienced, proactive adviser to provide expert advice remotely to EU citizens across the UK with occasional face-to-face advice sessions and meetings.
You will hold IAA Level 1 or 2 accreditation and you will be able to manage volunteers to help with service delivery.
The role also involves preparing short, simple, written guidance on changes to Home Office policies.
Ability to speak another European language is essential. Due to current demand, Italian is preferred.
Please submit a CV and a covering letter that explains how you meet the person specification
The client requests no contact from agencies or media sales.
About the team
This is a very exciting time to be joining Impetus as we aim to support more young people this year than ever before in our history. We are looking for a highly organised and motivated Team Administrator who is excited by the prospect of working for an ambitious Philanthropy team in a sector leading charity. In this varied role, you will have the opportunity to support a variety of different types of donor engagement, including volunteering, pro bono, and events, as well as partnership management, in particular corporate partnerships.
The Philanthropy team raises income for Impetus and for Impetus partner charities. There are thirteen members of the team who are responsible for fundraising, events, and donor engagement, as well as collaborating with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also delivers a high-quality engagement programme of volunteering and pro bono for Impetus’s corporate supporters. Impetus has an annual income of over £10 million which we are looking to grow to £12-14 million within the next few years.
Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team we also seek to influence decision makers to design and implement evidence led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.You would be joining a team that is passionate, rigorous, determined and warm. We care deeply for our colleagues, our charity partners and the young people we serve.
About this role
This is an exciting opportunity for an excellent team player with enviable administrative and organisational skills. We are looking for someone with charity sector experience who is passionate about supporting and creating efficient and effective processes to enable our team to raise more money to support more young people.
The Team Administrator is a highly professional and proactive individual with excellent attention to detail who will directly support a busy and committed team.
We will expect the successful candidate to come into the office at least two days a week as well as attending a range of fundraising events throughout the year, including two evening events and one weekend event, for which they will receive TOIL.
Key responsibilities
Team Support
- Calendar management for the Philanthropy Team, especially the Director of Philanthropy and Partnerships, including arranging external meetings for senior fundraisers.
- On-site support at events as required.
- Draft content for internal and external audiences, such as the internal newsletter, team updates or materials on programmes for funders.Manage incoming enquires quickly and professionally.
- Create and maintain efficient processes for managing and recording fundraising enquiries and information on the CRM system (Salesforce). Support room bookings when required.
Salesforce
- Be the point of contact for creating Salesforce reports to help drive fundraising activity.
- Support the logging of meeting notes on Salesforce working with fundraisers to ensure effective knowledge management and appropriate follow-up.
- Support management of Salesforce accounts, ensuring accuracy and up to date information is recorded.
- Support the creation and development of individual dashboards to help track and increase fundraising.
- Responsible for updating Salesforce database with pro bono and volunteering project information including reporting and tracking information.
Donor engagement support
- Assist with research on donors and prospects.
- Support the Pro Bono function, for instance, supporting the sourcing and stewarding of pro bono support from individuals and companies; and with the onboarding and management of pro bono partners, including inductions and ongoing communication.
- Manage the distribution and dissemination of supporter care materials and fundraising merchandise.
- Support with the preparation of templates and collateral such as presentations and donor communications.
- Proofreading of applications, reports and external communications.Write briefs for senior colleagues in advance of donor meetings.
- Demonstrate professionalism and best practice in all duties, comply with the organisation’s policies and procedures and proactively support the wider team to deliver our mission effectively.
Person specification
Essential:
- Proven experience of working in an administrative role within the charity sector.
- Excellent and demonstrable organisational and administrative skills; with the ability to work under pressure to prioritise a busy and varied workload and meet multiple deadlines.
- Experience of supporting the processing of donations and financial management systems.
- Ability to work with minimal supervision with a pro-active, positive approach and high level of initiative to analyse problems and identify solutions.
- A continual focus on improving service to donors, both internal and external.
- Excellent written communication skills.
- Excellent verbal communication skills; with the ability to deal with people at all levels, internally and externally, in a confident, assertive and professional manner.
- Ability to work collaboratively as part of team, demonstrated by the ability to be flexible and adapt to changing situations.
- Excellent analytical and data reporting skills.
- Excellent PowerPoint and presentation skills.
- Experience of using databases, including input and extraction of data, reporting and experience in using Salesforce or a comparable CRM system.
- Excellent IT and technology skills with strong experience and/or knowledge of Microsoft Office Suite (Outlook, Teams, Word, Excel, Powerpoint).
- Excel skills would be a benefit.
- Meticulous attention to detail and a high level of accuracy, with experience of setting up and maintaining administrative records and systems.
- A commitment to Impetus’ mission.
- A commitment to equality, diversity and inclusion.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
How to apply
You will need to:
- Complete the online form (including the equal opportunities monitoring form).
- Upload a comprehensive CV and supporting statement. The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is 9am Tuesday 26th August 2025.
Interviews
1st interviews will take place on Monday 1st September 2025.
2nd interviews will take place on Thursday 4th September 2025.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.

