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Homeless officer jobs in East of england

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The Felix Project, EN1, Enfield (Hybrid)
£34,000 - £36,000 per year
Exciting opportunity to join one of London's top charities in their fight to tackle the hunger crisis
Posted 1 week ago
Closing in 5 days
Sufra NW London, Greater London (Hybrid)
£29,000 - £32,960 per year
Seeking a General Advice Officer to support vulnerable guests at our Community Wellbeing Service amid rising living costs.
Posted 1 week ago Apply Now
Closing in 2 days
New Citizens' Gateway, London (On-site)
£35,411 - £35,412 per year
Leading with compassion to reduce isolation and improve wellbeing for people seeking asylum—make a real difference by joining us!
Posted 1 week ago
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Hatfield, Hertfordshire (On-site)
£35,000 - £40,000 per year
Full-time
Permanent
Job description

Are you an experienced leader in homelessness or housing? We’re seeking a Head of Homeless Services to drive innovation, support our team, and shape the future of our vital Restart service.

About Resolve

Resolve supports people facing some of the most difficult challenges in life, substance misuse and homelessness. Our aim is to help individuals move towards stability and independence, building safe, positive and sustainable lives.

We deliver this through two main services. Our Restart Homeless and Rough Sleeping service provides targeted rough sleeping outreach, supported accommodation for 14 tenants and long-term guidance to help people to move forward and avoid returning to homelessness. In addition our Drug and Alcohol Treatment service, based in Welwyn Garden City and Letchworth, provides abstinence-focused, psychosocial support for people seeking recovery. 

We are entering an exciting period of growth, with a refreshed brand and website, and a passionate team driving innovation across our services. We have a new strategic plan which looks to expand services, guided by our values of Trust, Passion, Partnership and Respect, to reach and help more people.

With the Government’s National Plan to End Homelessness and Welwyn Hatfield Borough Council’s new Homeless and Rough Sleeping Strategy, this is a great moment to join Resolve and help shape the future of homelessness and rough sleeper support in our community.

Purpose of the Role

The Head of Homeless Services will lead, develop and deliver all aspects of Resolve’s Restart service. You will oversee rough sleeping outreach, accommodation and intensive one-to-one support, ensuring people move towards secure housing and improved wellbeing.

This is both a strategic and hands-on role. You will inspire a dedicated team, drive service innovation, and strengthen partnerships across the sector, while ensuring high standards of care, safeguarding and compliance. Above all, you will play a key role in shaping the future of Resolve and making a lasting difference for people experiencing homelessness and substance misuse.

 

Salary: £35,000 – £40,000 (salary conditional on pending salary review)

Location: Hatfield, Hertfordshire (with regular travel across Welwyn Hatfield Borough and occasional travel to Letchworth)

Hours: Full-time, 40 hours per week (including a 30 minute per day paid break)

Holiday: 36 days annual leave including bank holidays

Contract Type: Permanent

Reports to: Chief Executive Officer 

Key Responsibilities

  • Service Leadership & Delivery
  • Team Management & Development
  • Organisational Leadership
  • Monitoring, Evaluation & Compliance
  • Partnership & External Relations 

Person Specification

  • Proven experience in the homelessness or housing sector.
  • Confident in engaging with vulnerable individuals, including those in crisis.
  • Significant team and people management experience.
  • Excellent communication skills – verbal, written and interpersonal.
  • Strong organisational and IT skills, including Microsoft Office, Teams and case management systems.
  • A values-driven approach and commitment to equality, diversity and inclusion.
  • Ability to manage day to day operations and also think ‘bigger picture’ and longer term.

Why Join Us?

This is more than a management role – it’s an opportunity to make a real and lasting difference. You will:

  • Lead a passionate team at a time of growth and renewal.
  • Shape and develop innovative homelessness and rough sleeping services.
  • Work in a supportive, values-driven organisation in the heart of the local community.

Benefits

  • Flexible working options to support a healthy work / life balance.
  • An informal, friendly and supportive workplace culture.
  • Access to professional clinical supervision and support, helping you develop and maintain resilience in a challenging and meaningful role.
  • Free on-site parking or costs reimbursed.
  • Enhanced 36 days annual leave entitlement (including bank holidays).
Application resources
Posted by
Resolve View profile Organisation type Registered Charity Company size 11 - 20

Creating a society where people are empowered to live their best possible lives

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Posted on: 02 January 2026
Closing date: 30 January 2026 at 15:45
Tags: Housing, Homelessness

The client requests no contact from agencies or media sales.