Homelessness volunteer roles

As an Administrative Support Volunteer, you will play an essential role in the team, complimenting the work of the Manchester Hub and allowing Shelter clients to receive the support that they need. The opportunity will allow you to make a difference in your local community as well as gaining hands-on experience in one of the UK's leading housing charities. 

Suggested Involvement: e.g. A suggested minimum commitment of one day per week for six months

Availability: e.g. This volunteering opportunity will take place within our working hours, Monday-Friday, 9:00-17:00 

Location: Manchester Hub, Unit 3, Great North Tower, 5 Watson St, Manchester M3 4EE 

Supervised by: Hub Administrator 

Why get involved with Shelter? 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams, and they all contribute their valuable time, skills and experience. We simply couldn’t achieve our goals without them. 

Main tasks 

• General administrative tasks (photocopying, scanning, and minute taking) 

• Covering reception and meeting and greeting people who are dropping into the office on an ad hoc basis 

• Updating local resource documents, such as local authority information sheets

• Inputting information on to our case management system 

• Supporting the team with resources for delivery of training 

Skills and experience required 

• Previous administrative experience or an interest in gaining administrative skills 

• An interest in social welfare e.g. housing, welfare benefits, debt. 

• Ability to manage your own time and task load 

• Confident and professional telephone manner 

• Good communication skills (this may be through experience of working with the public). 

• Confident IT skills including Microsoft Office programmes. 

• The ability to work as part of a team and value others 

• Willingness to follow Shelter’s policies including Volunteering, Health & Safety, Equality & Diversity, Confidentiality and Data Protection 

Induction, learning and development 

To enable you to take part in this opportunity, Shelter will: 

• Provide you with a Volunteer Handbook and all Policies & Procedures 

• Provide e-learning including Equality & Diversity, Health & Safety, Data Protection, Environmental Awareness and Safeguarding 

• Provide access to other appropriate Shelter training 

• Provide a local induction relevant to your role 

• Pay ‘out of pocket’ expenses in line with Shelter’s Volunteer Expenses Policy 

Benefits of volunteering with Shelter 

• Supporting Shelter in our fight against bad housing and homelessness 

• Gain valuable work experience 

• Be part of a great team 

• Build your confidence and develop transferrable skills 

• Enhances your CV 

Next steps 

Please complete an online application for this role. After you have applied, we will invite successful candidates to an informal interview to discuss the role further. 

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.  

Ace of Clubs (AoC) is an independent charity based in Clapham that supports individuals experiencing homelessness.  Each day we serve a hot meal to around 200 adults who are experiencing homelessness, adversity and hunger.  Alongside this we offer a range of other direct services including showers, clothing, laundry, health support and advice. 

This role is ideal for individuals looking to make a positive impact in the community while gaining valuable insight to the health/social care sector at a longstanding direct-service charity. As a Volunteer, you will mainly support our delivery of a high quality lunch service.

Duties include:

• Sorting through food donations
• Prepping and chopping ingredients for the lunch service
• Welcoming guests and signing them in at the front desk
• Serving hot lunch meals
• Serving coffee and teas to the guests
• Washing up plates, cutlery, and mugs
• Cleaning up after lunch service

Additionally, we are always seeking volunteers with skillsets in writing and admin on computers, social media, fundraising or communications.

�� Calling Social Impact Influencers – Help Us Change How The UK Gives ��

We’re building something different.

Unify Giving allows donors to directly support individuals experiencing homelessness, domestic violence, and financial crisis — with full transparency, dignity, and trust. 100% of donations go straight to the person in need.

But to reach more people, we need voices. Real voices.

That’s why we’re building our Social Impact Influencer Squad — a network of mission-driven creators and storytellers who want to use their platforms to help us grow, reach new donors, and expand our recipient base across the UK.

✅ Who we’re looking for:

• Individuals with 5k+ engaged followers (Instagram, TikTok, LinkedIn, YouTube etc.)

• Passionate about social impact, homelessness, domestic violence support, or financial inclusion

• Want to use your voice to help real people — directly

✅ What you’ll do:

• Help share our mission with your community

• Highlight stories of individuals we support (all fully anonymised and approved)

• Be part of a new model for giving — one that puts dignity and transparency first

✅ Why it matters:

Every share helps us expand, onboard more charity partners, and reach individuals who urgently need support. This isn’t just charity — it’s a whole new infrastructure for giving.

If this sounds like you, we’d love to chat ��

As a Volunteer Health Walk Leader, you will play a key role in supporting our residents to become more active and improve their wellbeing through social walks!

Project Resilience provides easily accessible opportunities for our hostel residents to take part in a variety of social and sporting activities to boost overall health and wellbeing.

You’ll help lead short, safe, and friendly group walk, especially for those who may be inactive, recovering from illness, or looking to improve their physical and mental health.

You will:

·Plan and lead regular health walks in your local area

·Welcome and support all participants, ensuring a positive and inclusive atmosphere

·Carry out basic safety checks and risk assessments for walk routes

·Encourage conversation and connection among walkers

Monitor attendance and report back to the coordinator as required

Skills required:

·First Aid Qualification

·Friendly, approachable, and reliable

·Good communication and people skills

·An interest in walking and promoting healthy lifestyles

·Able to walk at a steady pace for 30–60 minutes

What we offer:

·A full induction to the role and site will be provided

·Access to communal garden area and nearby fields for outdoor activities

·You will be required to undertake mandatory e-learning and a menu of optional training will be made available

·Ongoing supervision and support from your line manager

·Travel expenses reimbursed (if applicable).

·Access to events, networking, and training and development opportunities.

Please note, that you will be required to undergo a DBS check and we will require details of 2 x referees.

About The Connection at St Martin’s

Our vision:

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home.

Our mission:

We support people sleeping rough to find a way off London’s streets. We get to know every person we work with, understanding what they need to recover.

Trusting relationships are at the heart of everything we do, with our clients and our colleagues. It is vital that the way we work provides the conditions to facilitate these relationships. We have agreed 4 core cultural traits which guide our day to day behaviour at The Connection. These are Curious, Safe, Together and Motivated.

About the Role

Our trustees play a vital role in making sure that The Connection achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that The Connection has a clear strategy and that our work and goals are in line with our vision and mission.

While trustees share collective responsibility, the Treasurer leads the Board’s work on financial matters, provides support and challenge to the finance team, engages our auditors and chairs the Finance, Audit and Risk board subcommittee.

The Board of Trustees at the Connection have adopted the Charity Governance Code for larger charities which sets out the principles and key elements of good governance. Trustees will support the integration of the key principles of the Code which are described under the following areas: organisational purpose; leadership; integrity; decision making, risk and control; board effectiveness; equality, diversity and inclusion; openness and accountability.

The Connection at St Martin in the Fields is a company limited by guarantee, therefore each Trustee is also a company director and must fulfil the legal and financial responsibilities required under the Company Act 2006.

Full role description can be found on our website

Closing Date: Friday 4th July
Interview Date: First round (online) – w/c 14th July. Second round (in person) – w/c 28th July.

Hackney Migrant Centre (HMC) is seeking to recruit a Vice-Chair to support our work and ensure financial and organisational stability as we implement our newly developed Strategic Plan for 2025-2028. 

HMC was established in 2007 to provide advice and support to migrants to help them overcome problems with their immigration status and in accessing services. We welcome all migrants, of any immigration status or nationality. As the environment facing migrants has become ever more challenging, we have expanded the scope of our work. Our staff team has increased from one part-time worker in 2007 to a team of eight people, some part-time, and we now have a budget just under £450,000 a year.

We provide legal advice and casework support on immigration, housing and welfare, working with visitors to resolve the problems forcing them into destitution and homelessness, such as insecure immigration status and lack of access the public funds. We also, in partnership with local organisations and a team of volunteers, provide wellbeing support and regular community building sessions, including advice and support on accessing a GP and dealing with charges for hospital care. 

This is an opportunity for someone with previous Board experience to support the Chair to coordinate and lead the Board of Trustees and make an important contribution to the work of this well-respected local charity at a crucial time in its development. We welcome applications from people from a range of backgrounds and experience who would be happy to take up this exciting challenge. We are particularly keen to recruit trustees from the Global Majority, those with lived experience of migration and/or the UK’s hostile immigration environment.

The role of Vice-Chair

The Vice-Chair of the trustee board supports the Chair in fulfilling their responsibilities and provides leadership to the board in the Chair’s absence. This is a developmental role for someone who is interested in transitioning into the Chair role in future, and who can provide additional capacity, insight, and leadership to the organisation as it navigates an increasingly challenging environment for migrants and the voluntary sector.

The Vice-Chair has the general responsibilities of a trustee to ensure the financial sustainability of HMC and that it is carrying out its work for the public benefit in line with its charitable objects. Decisions affecting the running of HMC and its finances will be taken by the board as a whole, either at the board meeting or if urgent via email. The Vice-Chair does not have individual decision-making responsibility or power (but does have a deciding vote at board meetings).

The specific duties of the Vice-Chair include the following:
Trustee meetings
• Support the Chair to agree the agenda (with the secretary and in consultation with the CEO) of trustee board meetings, sub-committees and other meetings where relevant.
• Attend and contribute to all trustee meetings and chair meetings in the absence of the Chair.
• Support the Chair in ensuring that key decisions are discussed and agreed, and that all trustees can participate fully. • Assist with the follow-up of actions and implementation of decisions as agreed with the Chair.
• Support the development and induction of new trustees, and help identify training and support needs.

Communication with staff
• Work closely with the Chair and be available as an additional point of contact for the CEO and staff, particularly when the Chair is unavailable.
• Support the Chair in providing supervision and pastoral support to the CEO, contributing to wellbeing check-ins and performance appraisal processes where appropriate.
• Contribute to the development and oversight of key organisational priorities, including equity, diversity and inclusion (EDI), fundraising, and sustainability.
• Attend staff recruitment or disciplinary panels as needed.

Public role and organisational development
• Support the Chair in representing HMC externally at public events and meetings, and deputise where necessary.
• Assist in the preparation of public communications, statements, and events.
• Act as a signatory for bank accounts and contracts when appropriate, particularly when the Chair is unavailable.

Succession and transition
• The Vice-Chair will be supported to become familiar with the full breadth of the Chair’s responsibilities over time. • They may take on specific duties or projects in agreement with the Chair and board, as part of their development.
• In the event the Chair steps down, the Vice-Chair may act as interim Chair and will be encouraged to apply for the role if appropriate.

The specific duties attached to the Vice-Chair’s role may change and/or be taken on by another trustee by agreement of the board as a whole.

Being a Trustee of Hackney Migrant Centre
The trustees of Hackney Migrant Centre play a vital role in the organisation. They are responsible for ensuring that that its services are maintained and developed for the benefit of its visitors, in line with HMC’s ethos and objectives. HMC staff are responsible for the day-to day running of HMC’s services but trustees work closely with staff in discussing and deciding on policy issues, staffing developments and campaigning, overseeing finance and fundraising to ensure that the organisation is sustainable and in monitoring the impact of HMC’s services. Our trustees are recruited according to our Trustee Recruitment Policy. We welcome trustees from a variety of backgrounds to ensure that a broad range of skills and experience are represented. Trustees are encouraged to gain first-hand experience of the work of HMC but regular volunteering is not a requirement.

For more information, please refer to the Recruitment Pack 

ShowerBox is a registered charity that has been providing free and secure showers as well as toiletries and supplies, warm drinks, snacks and haircuts to individuals facing homelessness since 2018. Our mission is to enhance our guests’ sense of physical well-being and dignity, help combat social isolation, and provide access to other essential resources such as health clinics and mobile libraries. By empowering individuals, we hope to help them make long term improvement in their lives.

Learning of individuals having passed away from preventable illnesses on the streets due to an inability to get clean and the social stigma associated with poor personal hygiene, Sarah Lamptey (our CEO) started offering weekly showers in St. Giles churchyard in Soho, London, from 2019. ShowerBox became a Charitable Incorporated Organisation (CIO) in 2021 and since then has been expanding nationally. Now, we operate in multiple sites – Central London, Birmingham, and Barking – either independently or in partnership. Central London remains our biggest site, followed by Birmingham and Barking, and we are in initial discussion with others. We receive our funds through philanthropy – currently supported by National Lottery Community Fund, Vitol Foundation, HS2, amongst others. 

As we look to expand to new sites, we are seeking two passionate new trustees to help us grow and thrive. As a Trustee, you will play a vital role in shaping our strategy, expanding our network, and ensuring our charity is impactful. It will be a volunteer role.

What are we looking for?

• Interest in making a difference in the lives of people experiencing homelessness/housing security

• Experience serving as a Trustee or Board member (in either for-profit or non-profit organisation)

• An understanding of legal duties, responsibilities, and liabilities of trusteeship

• Ability to devote time and effort to support a small and growing charity

• Prepared to attend four board meetings per year (mostly online) plus one or two ad hoc committees and/or events in line with their expertise, specific interest, or as needed

We are keen to hear from individuals with the skills and experience to help direct our organisational development within: 

• Operations, HR & Compliance

• Fundraising & Communications

We are particularly interested to hear from professionals with expertise in the following areas:

• UK charity law and compliance

• Risk management & GDPR

• Safeguarding, staff and volunteer wellbeing

• Fundraising and communications strategy (charity / social enterprises)

• Philanthropy or Corporate Partnerships 

• Individuals with a track record in income diversification, particularly from trusts/foundations, major donors, or Corporate Social Responsibility.

• Experience working in the Homelessness or public health sector, especially in the UK 

Please send your CV and a short cover letter outlining why you are interested in working with ShowerBox. Applications will be reviewed on a rolling basis. 

As a Welcome volunteer, you will be an invaluable part of the Birmingham team, supporting the hub to deliver vital frontline services. You'll be the first point of contact for clients and visitors, assisting the hub team with duties, and supporting the operation of the Shelter office in their day-to-day business 

You’ll act as the first point of contact for our clients, helping to understand their needs and help them access necessary advice and assistance through the duty or appointment services. Being a positive presence in the hub to ensure visitors feel comfortable and welcomed.

This role is an opportunity to make a real difference to the households we assist. You’ll be developing your own knowledge and skills to assist local people with a range of housing issues as well as providing practical guidance and providing a friendly, listening ear. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.

Suggested Involvement: Approximately one day per week (can be more & can be flexible around your commitments) 

Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm 

Location: Shelter Birmingham, 38 The Priory Queensway, Maple House, Birmingham, B4 7LA 

Supervised by: Volunteer Coordinator

Why volunteer with Shelter? 

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.

As a Welcome Volunteer, you’ll be supporting the day-to-day work of Shelter’s Advice Team as they provide advice and guidance to the people visiting the Birmingham hub. 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the advice we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Main Tasks include:

• Greeting people who come to the office and aiding in Reception 

• Communicating with clients via phone and email to share updates on their case and to gather information. 

• To obtain feedback and service user consents 

• Signposting clients to relevant services and providing useful information. 

• General tasks (e.g. photocopying, scanning, and filing).

Skills and experience required:

• Good communication skills and the ability to understand the needs of our clients.

• The ability to speak Somalian or Arabic would be helpful, but certainly not essential 

• Interest in housing issues; welfare benefits; debt; community care 

• The ability to work as part of a team and value and communicate effectively with others

• Confident using Microsoft Office, including Outlook, Excel, Teams and PDF documents to a good standard 

• Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection 

To enable you take part in this opportunity Shelter will:

• Provide a volunteer pack including a Handbook and all Policies and Procedures. 

• Provide an induction into your role

• Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training. 

• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy.

Benefits of Volunteering with Shelter

• Supporting Shelter in our fight against bad housing and homelessness. 

• Gain valuable work experience and enhance your CV. 

• Meet new people and be part of a great team. 

• Build your confidence and develop transferable skills. 

DIY Skills Advisers (DIYSA) Volunteer 

If you’re looking for a varied, hands-on volunteering role that makes a difference in people’s lives while supporting clients to learn new skills, then look no further than this exciting role. 

Shelter’s DIY Skills Advisers (DIYSA) help people to gain fundamental DIY skills to build a positive future in their homes after a prolonged period of homelessness, turning a house into a home. They also help people to improve and maintain their homes, often preventing eviction. Referrals to the DIYSA service can be received from both Shelter colleagues and support staff from local partner organisations. 

The DIYSA team works with individuals, sharing their skills to enable them to participate in home improvements, teaching them how to paint, wallpaper, build flat-pack furniture and gardening. As well as support for individuals, the DIY Skills Advisers run workshops across the country to bring communities together and upskill those who attend, providing clients with energy saving advice, educating them around cutting costs and improving energy efficiency in the home. 

This role is an opportunity to make a real difference to the households we assist. You’ll be developing your own knowledge and skills to assist local people and households with a range of housing disrepairs and challenges as well as providing practical DIY guidance You will gain experience of volunteering within a recognised national housing charity, while supporting your local community. 

Suggested Involvement: The role is flexible, however due to the nature of the role, requires you to be available for the day, in accordance with the DIYSA’s diary. 

Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm 

Location: Shelter Birmingham, 38 The Priory Queensway, Birmingham, B4 7LA, however this is a community-based role, visiting people in their own homes in and around Birmingham so travelling will be required.

Supervised by: Volunteer Coordinator/DIYSA

Why volunteer with Shelter? 

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.

As a DIYSA Volunteer, you’ll be supporting the day-to-day work of DIYSA as they provide advice, guidance and skills to households in Birmingham.

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the advice we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Main Tasks include 

• Working alongside the DIYSA to provide DIY repairs, teach households DIY skills,

• Accompany the DIYSA, visiting people at their homes, and assessing the repair/skill need 

• Painting and decorating 

• Gardening work 

• Flat pack furniture assembly 

• Fitting curtain rails and blinds 

• Hanging pictures and shelves 

• Supporting the DIYSA with the delivery of community-based workshops in skills such as drills workshops, gardening, energy saving practices and help around the management of mould. 

Skills and experience required 

• Your main role is to support the DIYSA and help them complete jobs in a timely and effective manner 

• You don’t need to have a background in DIY for this role. We are looking for a willing learner who has excellent communication and listening skills

• An interest in supporting and motivating people to make positive changes in their lives through acquiring new skills and interests

• A strong team player who can take on instructions to complete jobs to a high standard 

• Enjoys working with others and contribute to delivering an excellent service 

• Ability to connect with clients and contribute to the community 

• Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection 

To enable you take part in this opportunity Shelter will

• Provide a volunteer pack including a Handbook and all Policies and Procedures. 

• Provide an induction into your role

• Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training. 

• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy. 

Benefits of Volunteering with Shelter 

• Supporting Shelter in our fight against bad housing and homelessness. 

• Gain valuable work experience and enhance your CV. 

• Meet new people and be part of a great team. 

• Build your confidence and develop transferable skills. 

Next steps 

Please complete an online application for this role by clicking the link to “fill in application” 

Shortlisted applicants will then be invited to a recruitment conversation to discuss the role further. 

Please note, upon offer of role, you will be asked to declare any unspent convictions and undergo a basic DBS check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment. 

One25 is a Bristol-based charity, specialising in supporting women to break free from street sex-work, addiction and other life-controlling issues and build new, independent lives. We provide night outreach (7 sessions weekly), a Health Hub and casework, giving person-centred support and advocacy to around 240 women each year.

One25’s outreach service is often how women first make contact with us, meeting us on our fully equipped outreach van. Three volunteers, one an experienced team leader, go out on the van at night and meet women’s basic needs by providing nutritious food, first aid, warm clothing, condoms, safety alarms etc. They provide the chance to talk and get advice in a safe space and encourage women to get more in-depth help by visiting our Health Hub or seeing a caseworker.

We are looking for volunteers to join our accelerated pathway to becoming a Van Team Leader. Van Team Leaders are responsible for leading volunteers during shifts, coordinating with One25 staff and external services, and making decisions in crisis situations.

Please note: It is an Occupational Requirement that applications for this role are open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Enhanced DBS disclosure will be required.

Team Leader tasks will involve (but are not limited to):

• Organising jobs with volunteers prior to shift
• Contacting volunteers prior to shift to make arrangements.
• Leading the briefing and debriefing sessions.
• Explaining procedures to new volunteers and answering any questions they have.
• Supporting and mentoring other volunteers, offering coaching and guidance where appropriate.
• Being responsible for making decisions relating to safety on the van
• Feeding back to the Volunteer Manager.

This pilot project will be for people who have professional experience in the following areas:

• Domestic abuse
• Sexual violence
• Drug and alcohol
• Homelessness
• Social care
• Physical Health
• Mental health

To apply for this programme you must have/be:

• Experience in the above mentioned fields
• Able to commit to 2 nights per month and 1 evening per month during the 7-month training programme
• Able to commit to at least 1 night per month and 1 evening per quarter upon completion of the training programme
• Able to travel to and from St Pauls, Bristol after shift
• Reliable and punctual
• An understanding of the issues women involved in street sex work.
• Non-judgmental and compassionate approach.Empathy and ability to actively listen.
• Ability to be friendly, but professional.
• Ability to maintain boundaries and be firm about rules.
• Ability to take direction and learn from mistakes and progress in your role
• Ability to remain calm in stressful situations
• Be comfortable leading a team and providing on site feedback to volunteers

For more information on this role, please see the attached role description.

Applications by: 9am, Monday 7th July 2025

Interviews: Tuesday 15th July, Wednesday 16th July or Thursday 17th July

Induction date: Tuesday 22nd July (5pm until 9pm)

As a Community Workshop Assistant volunteer, you will be an invaluable part of the Birmingham team, supporting the hub to deliver frontline services. This role is an exciting and new opportunity to make a real difference within the wider community.

The accessible workshops are delivered primarily out in the community to Shelter clients and professionals however we may also deliver these by Microsoft Teams. The aim is to help empower clients to understand their rights and provide necessary support and signposting in areas such as temporary accommodation and budgeting. You will play a supportive role, helping the Housing Rights Worker deliver these workshops and being part of the development of future workshops. 

In addition, you’ll be developing your own knowledge and skills to support local people with a range of housing issues as well as providing practical support within the workshop. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community. 

Suggested Involvement: Approximately one day per month (can be more & can be flexible around your commitments) 

Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm. 

Location: Shelter Birmingham 38 Priory Queensway, Maple House, Birmingham, B4 7LA but this role will be within the local community. 

Supervised by: Birmingham Volunteer Coordinator

Why volunteer with Shelter? 

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Main Tasks include 

• Ensuring equipment is ready such as laptops and projectors 

• General administrative tasks (e.g. photocopying, scanning and filing).

• Help create a welcoming environment and being a welcoming face for clients attending the workshops 

• Handing out feedback forms & uploading feedback forms once the session is over 

• Supporting the Housing Rights Worker to facilitate the workshop

Skills and experience required 

• An interest in social welfare e.g. housing, welfare benefits, debt. 

• Good communication skills (this may be through experience of working with the public) 

• Ability to collaborate with a team. 

• Confident using IT including Microsoft Office programmes 

• Willingness to follow Shelter’s policies, including Volunteering, Health & Safety, Equality & Diversity, Confidentiality and Data Protection. 

Induction, learning & development 

To enable you take part in this opportunity Shelter will

• Provide a volunteer pack including a Handbook and all Policies and Procedures. 

• Provide an induction into your role

• Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training. 

• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy. 

Benefits of Volunteering with Shelter 

• Supporting Shelter in our fight against bad housing and homelessness. 

• Gain valuable work experience and enhance your CV. 

• Meet new people and be part of a great team. 

• Build your confidence and develop transferable skills. 

Shop Volunteering Opportunities Glasgow Union Street

Our shops are at the heart of local communities raising vital funds for our fight against homelessness and bad housing - and they’re powered by our volunteers!

Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied.

Availability: The shop is open Monday - Saturday 09:00-17:00 and Sunday 12:00-16:00. 

Location: Shop on Union Street, Glasgow, G1 3TA

Supervised by: Community Shop Manager/Assistant Manager

Why volunteer with Shelter Scotland? 

Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams ensure fighting the housing emergency never felt so fun. 

What can I do?

After you’ve filled in an application, we will invite you for an informal chat to find the right role for you. Some roles involve a basic criminal record check being completed during recruitment. Having a criminal record does not mean that you cannot volunteer with us, but it may impact the ways you can get involved.

• Volunteering in the shop

Our retail volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

- You will not undergo a criminal record check for this role  

• Volunteering in a leadership role

Our volunteer supervisors help with overseeing the running of our shop and creating a fantastic environment for our customers. You may be involved with coordinating and supporting other volunteers, operating computer systems, and being a key point of contact for the shop.

Skills and Experiences Required:

We welcome applications from people with a wide range of skills and experiences. You don’t need to have volunteered or worked in a shop before as full training will be provided. What’s important to us is that you are a team player, open to learning and willing to follow Shelter Scotland’s policies and can be an excellent ambassador for Shelter Scotland. We particularly welcome applications from people with lived experience of bad housing or homelessness.

Induction, Learning and Development:

To enable you to take part in this opportunity Shelter Scotland will:

• Welcome you with a Volunteer Handbook
• Provide training, induction, and ongoing support from your Shop Manager to help you feel confident in your role
• Refund any out-of-pocket expenses in line with Shelter Scotland’s volunteer expenses policy

Benefits of volunteering with Shelter Scotland…

• Supporting Shelter Scotland in our fight against bad housing and homelessness
• Gain valuable experience in a retail environment
• Getting involved in your local community and being part of a great team
• Build your confidence and develop transferable skills

We aim to respond to all applications within 14 days

If you would like to find out more about the volunteering opportunity before applying, why not pop into the shop.

Join the Board of ScotsCare, a historic charity making a real impact for Scots in London.

Applications close on: Monday 14th July 2025

Location: London EC1Y 2AJ

Time commitment: c.1 day per month

About ScotsCare

For over four centuries, ScotsCare has been a beacon of hope for Scots navigating life’s challenges in London. Our journey began in the early 17th century, and today, we stand as a testament to resilience, compassion, and community support.

Our mission goes beyond simple financial aid. We understand that true support means addressing the complex, interconnected challenges individuals and families face. Whether it’s a family struggling with complex issues, a homeless individual seeking support, or an older person experiencing isolation, ScotsCare offers a holistic approach to support.

Our work spans multiple dimensions of care. We provide financial grants to alleviate immediate economic pressures, but we don’t stop there. Our team of dedicated professionals offer bespoke mental health services, including substance misuse, job coaching, housing and homelessness support, and advocacy services. We see each person as an individual with unique strengths and potential, not just a set of challenges to be solved.

The heart of ScotsCare is our people – both staff and volunteers. We’re constantly seeking passionate professionals who believe in our mission of breaking cycles of deprivation. Our team represents diverse backgrounds and skills, united by a common goal: creating meaningful opportunities for Scots in London.

We operate three sheltered housing sites, provide psychotherapy sessions, and run community-building programmes like our ScotsCare choir. These initiatives are more than services; they’re pathways to reconnection, healing, and empowerment.

About the role

As we establish our newly formed Property Sub-Committee, we are looking for a new Trustee to join our board and committee.

As a Trustee, this is an opportunity to be part of shaping ScotsCare’s vision.

Who we are looking for

We seek an individual passionate about supporting Scots in London with executive-level property experience to join our existing, skilled, and diverse team of Trustees.

Experience in property, asset management, estates management, housing and/or development or construction will be vital in ensuring the property strategy is congruent with strategic direction.

You will demonstrate an ability to provide constructive challenge, offering insights that support. Communication is key, so we are looking for a Trustee who is personable, approachable, and able to work seamlessly with our Chief Executive and property lead.

You will be a trusted advisor who brings both professional rigor and a genuine commitment to the charity’s goals, helping to drive ScotsCare’s vision and supporting its important work for Scottish communities.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close on Monday 14th July 2025.

This is an exciting new role, the purpose of which is to gather feedback from both clients and stakeholder to assess the broader impact of our work.

We are looking for a volunteer to undertake follow up phone calls to clients, this might be after an intervention with them or at intervals after closure. To ensure we a complaint with GDPR, we record consent, and this is stored on our inhouse Client database CRM. 

The volunteer will be provided with a list of questions to ask to gather feedback and would be expected to detail the responses. 

Suggested Involvement: Approximately one day per week (can be more & can be flexible around your commitments) 

Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm 

Location: Shelter Birmingham, 38 The Priory Queensway, Maple House, Birmingham, B4 7LA 

Supervised by: Birmingham Volunteer Coordinator

Why volunteer with Shelter? 

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.

As a Client and Stakeholder Feedback Volunteer, you’ll be supporting the day-to-day work of Shelter’s and providing updates on client's experiences. Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Main Tasks include 

• Make follow-up phone calls to stakeholder and clients after they have accessed our services to gather feedback from them. 

• Ask set questions when speaking with stakeholders and clients to see if and how advice has made a difference to them and record their responses. 

• Assessing and adding in quantitative and qualitative data to our client database (CRM). 

• Present the responses in an accessible format e.g. using Word or Excel. 

• Identify key findings and/or trends and discuss with relevant team member(s) 

• Provide insight into improvements for the activities involved 

Skills and experience required 

The aim of the post is to gather information and feedback regarding the service we offer and the impact this has made. Therefore, we are looking for somebody who is:

• Comfortable interacting with stakeholders in person and over the telephone 

• Is considerate of tone and language during interactions. 

• Has good listening skills. 

• Has strong written skills and the ability to take detailed and accurate notes of the discussion whilst on the telephone or in person. 

• Has good IT skills, including experience using MS Office software such as Excel and Forms. 

• Is resilient to potentially challenging conversations, while understanding the boundaries of the role. 

To enable you take part in this opportunity Shelter will

• Provide a volunteer pack including a Handbook and all Policies and Procedures. 

• Provide an induction into your role

• Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training. 

• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy. 

Benefits of Volunteering with Shelter 

• Supporting Shelter in our fight against bad housing and homelessness. 

• Gain valuable work experience and enhance your CV. 

• Meet new people and be part of a great team. 

• Build your confidence and develop transferable skills

This role will allow us to see the effects of the housing advice and workshop delivery received by clients and professionals and if there are any additional impacts such as increased sense of stability or more confidence in their rights. 

This role is an opportunity to make a real difference to the households we assist. You’ll be developing your own knowledge and skills to support local people with a range of housing issues. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.