Housing And Welfare Assistant Caseworker Jobs

About the role

Central England Law Centre operates busy offices in Coventry and Birmingham from which we provide support to clients seeking support for legal issues ranging from immigration and housing through to employment and health and social care.

This fixed-term role is a pivotal one in supporting our existing billing team, solicitors and caseworkers in the timely and accurate submission of closed client files to the Legal Aid Agency.

 
The successful candidate will be a natural problem solver, willing and able to work on their own initiative as they collate all the information required to successfully gain financial reimbursement from the Legal Aid Agency. Consistently high levels of attention to detail are a must, as is the ability to work with a wide cross-section of people across the Law Centre.

This is a great entry-level role for somebody with an interest in developing their skills as a cost draftsperson. It is important to understand that this role is an internally-facing one focused on providing a high quality of service to Law Centre staff.This role does not involve direct client contact.

The appointment of the successful candidate will be subject to satisfactory references and a basic DBS check.

Responsibilities

Working alongside the Law Centre’s Billing Process Coordinator, the successful candidate will work on a caseload of files which they will review before submitting to the Legal Aid Agency for payment. In compiling these files, they will:

• Liaise with solicitors and caseworkers across the Law Centre in order to understand the work undertaken on client files and deal with any queries
• Develop an understanding of the requirements of the Legal Aid Agency
• Correspond with the Legal Aid Agency and other parties regarding billing and finance
• Ensuring that matters are compliant on the case management system
• Submit queries to the Legal Aid Agency where required
• Maintain accurate records on Law Centre’s in-house case management system
• Complete all required forms, invoices and evidence are compiled for each closed case

Person Specification

Essential

• High level of attention to detail and accuracy
• High level of numeric ability
• Ability to research, analyse and interpret complex information
• A curious and investigative approach to work
• Excellent oral and written communication skills
• Excellent organisational skills with the ability to manage own time and prioritise workload
• Experience of using Microsoft Word, Excel and Outlook

​Desirable

• Experience of working with the public and in a busy and demanding environment
• Experience of using case management systems
• A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics

We invite interested candidates to download our Recruitment Pack for this role on our website.

Closing date: 12pm on the 18th April 2024.

Interviews will be held in week commencing: 22nd or 29th April 2024.