Housing coach jobs

The Coach’s role will be to engage with our adult beneficiaries, supporting them to identify and achieve their aspirations for themselves and for their families.

Adopting a holistic, person-centred approach, she will support beneficiaries both to reach short term goals (through the delivery of Information, Advice and Guidance) and to develop the resources, skills and behaviours necessary to make longer term progress (through Coaching) across the five ‘pillars’ of our social mobility framework:

• ­ Employability 
• ­ Education 
• ­ Family stability 
• ­ Money management 
• ­ Resilience and well-being 

We currently have 3 Social Mobility Coaches on the team.  Whilst supporting women across all five pillars, each Coach has specific areas of responsibility, which may change from time to time.  We anticipate that for the first twelve months of employment at least, this new Coach will have specific responsibility for building out our Employment offer.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker (Paradigm Housing)
Reference: 317
Salary: £26,000 - £27,000 per annum, pro rata.
Hours: Part-time, 30 hours per week
Contract: Fixed term until 6th May 2027
Reports to: Community Support Service Team Leader
Working base: One of 7 Herts Mind Network Wellbeing Centres closest to home.

About the Service

Community Outreach Workers supports people with complex needs who have mental health as a primary need. This includes people who may have drug and alcohol difficulties. Particularly when they are coming into repeat contact with Police, Tenancy Sustainment Services, Housing and Homelessness Services and Environmental Health Services.

The service will be delivered in across Hertfordshire county, and also includes Amersham and Chesham.

Referrals will come from Paradigm Housing Association and will be for their tenants who are experiencing mental health difficulties.

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• Provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties and mental ill-health. These will be clients who are presenting to the Police, Anti-Social Behaviour, Tenancy Enforcement, Housing and Environmental Health Services across the county.
• Ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• Remain a source of independent support for all clients.
• Embed a person centred and solution focused approach in all aspects of the role.
• Raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers. Supporting them to gain confidence in working positively and consistently with people who have multiple needs.
• Complete reporting requirements.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Monday 26th December
Interviews to be on a rolling basis at the Watford Well-being centre
N.B. Please quote reference number 317 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Job Purpose:

1. To lead the development and delivery of WIP’s housing programme in South London and Manchester, ensuring high quality, trauma responsive services.
2. Develop effective pathways with local housing teams and providers, including through co-design with women with lived experience, developing training and resources to improve the knowledge and understanding on women impacted by the CJS. 
3. Provide effective leadership to direct reports, fostering a positive, supportive and collaborative team culture.
4. Work collaboratively with the external affairs team to provide programme insights to influence policy and systems change to prevent criminalisation of women due to homelessness and housing insecurity.

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.

Some of the things that we are looking for in our Community Manager:

• The ability to focus on impact and deliver results.
• Experience of planning, developing, and managing support services for clients with support needs.
• Knowledge and understanding of Strength-based practice and Trauma informed care.
• Knowledge and understanding of In-form client management system.
• Experience of managing the performance, learning and development of staff.
• Knowledge and understanding of homelessness issues.
• Demonstrable commitment to inclusive working, ensuring equality and valuing diversity.
• A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential

Some of the things you would be responsible for as a Community Manager:

• Responsible for the admission welcome including assess new referrals, interviewing potential Companions, welfare and care of Companions, their integration into the Emmaus Community and the wider community at large, developing a sense of extended family. 
• Organising and delivering Companion workshops and training sessions to promote ongoing engagement with the Emmaus ethos, while identifying and supporting individual learning and development needs.
• Lead and implement a culture which provides confidentiality, promotes professional boundaries, protects data, and safeguards Companions, Volunteers and staff.
• To manage support relating to Companion’s needs regarding their daily living requirements, physical and mental health, safety and personal development.
• To assist and encourage Companions to move into independent accommodation where appropriate
• Ensure that effective Safeguarding systems are in place and maintained, acting as the organisation’s Designated Safeguarding Person, with delegated responsibility for policy development, implementation, and reporting.
• Working in partnership with the Business Manager, facilitate, encourage, and support companion engagement and training within the social enterprises to ensure they are viable businesses.
• Assist the Multi Site Property and Facilities Manager in the upkeep and maintenance of the Community, to ensure that it provides a pleasant and comfortable home for the Companions, whilst adhering to health and safety requirements.

So, if you hold optimism for change, advocate for social justice and have in-depth understanding of challenges faced by people with experience of homelessness and migration and have a positive “can do” attitude we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do. We would particularly welcome applications from candidates with experience of trauma informed practice, asset-based approaches, quality assurance frameworks or from a background of supporting vulnerable adults into work; experience of working in partnership with a range of agencies to coordinate activities and initiatives and achieve positive outcomes. 

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in Crisis Skylight South Wales

Contract: Fixed term contract for 12 months (parental leave cover)

About the role

The Lead Worker - Coaching role at Crisis Skylight South Wales is a varied and fulfilling role. You will assist people who are experiencing homelessness or at risk of becoming homeless by assessing their needs and offering appropriate interventions (coaching, information, advice and guidance, advocacy and direct support) and use a variety of communication skills to develop, follow and review a personalised plan to end their homelessness sustainably.

You will have access to regular one to one supervision sessions and facilitated reflective practice sessions to support the positive impact of the role; working collaboratively with internal colleagues and external services is also an important aspect of the role to ensure that individuals are able to access the services they need.

About you

• Ability to motivate and encourage individuals to maintain their access to the service by working through the changes they have identified and supporting them to recognise their progress.
• Current knowledge of health and safety issues and safeguarding procedures to ensure a safe environment is provided for individual’s accessing the service, staff, volunteers, supporters and visitors.
• Being able to support team members, including volunteers, by sharing your knowledge and skills and by working constructively together to end the homelessness of the individuals accessing the service.

• Ability to collaborate with partner organisations to maintain service knowledge, referral pathways and manage safeguarding concerns. When necessary, advocate for individuals to ensure that they are able to receive, engage or continue to access services appropriate to their needs.

• Knowledge and experience of coaching which assists individuals experiencing homelessness through a process of strengths based personal change; coupled with the ability to recognise when other interventions like IAG, advocacy or direct assistance may be needed.

• You may have experience in working within a relevant sector such as homelessness, mental health, drug and alcohol treatment, criminal justice, domestic abuse, modern day slavery or employability support. You may also hold or develop one or more areas of expertise such as housing access, homelessness / housing legislation, welfare benefits, employment support, health services, drug and alcohol treatment, MAPPA, MARAC or criminal justice services. This may enhance the effectiveness of the services’ ability to support members and engage effectively with partners.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 7 December 2025 at 23:59

Interview date and location: In person, on Thursday 18 December 2025 at Crisis Skylight South Wales, 163 St Helens Road, Swansea, SA1 4DQ

Interview process: Competency-based Interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

37.5 hours per week / £27,770 per annum / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

 is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

 provide supported accommodation for 35 young people at risk of homelessness across two sites.

Gareth Stacey House is one of our 24-hour supported housing services offering high and medium levels of housing-related support for young people aged 16-25 with 15 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. Situated in the centre of Hove, the service has strong links with and contributes to the local community. Each Support Worker holds a caseload of residents and meets with them weekly to build a support plan and help them achieve their goals.

We are looking for a Supported Housing Support Worker to join our Gareth Stacey House team. Main areas of responsibilities are:

Housing:

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team

Coaching and Engagement:

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)

General:

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge:

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists

Skills and Abilities: 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
• Ability to work autonomously, and use own initiative, as well as being part of a team
• Clear verbal and written communication skills, good IT, and keyboard skills
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

If you would like any further information or an informal discussion about this post, please contact or

Should you require any assistance with our application process, please email us at 

TO APPLY: Scroll down the page to the application form. Please download the job profile (below), which includes the full role description and person specification.

We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.

Location - West London.  Hybrid role up to two days per week can be working from home.  At least three days per week on site.

Reporting to Co-Heads of Casework

Hours - 35 hours per week Monday to Friday

We have two roles available - one is permanent and the other is a fully funded three year contract.

The post holder would be responsible for:

* Providing specialist advice and advocacy service to the homeless guests of our services, which include Partner Day Centres and Night Shelters throughout the winter season.

* Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.

* Attending appointments with guest occassionally when needed

* Referring and signposting guests to accommodation providers, health service and other relevant internal and external support services, as necessary.

* Maintaining good communication with the Managers of our partnered Drop In Centres, Glass Door colleagues and local statutory and non-statutory services.

* Attending meetings with the Casework team, external service providers and partner organisations when required.

* Collating statistics and outcome measurements of the casework servicce for both internal and external use.

* Maintaining a well organised and easily accessible administration system for the casework programme in line with relevant legislation (eg GDPR)

* Managing a small casework budget

* Undertaking any other duties as required by the charity.

Person Specification

Essential:

* At least one years experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups

* Empathic attitude to homeless and vulnerably housed people

* Up to date knowledge of the welfare issues and legislation affecting homeless people

* Knowledge of relevant support services available to homeless people, particularly in West London

* Confident approach to and experience of, dealing with challenging behaviour

* Ability to maintain good relationships with colleagues and external service providers

* Highly organised with strong time management skills

* Ability to keep clear and up to date case records

* Experienced and competent in MS Office packages

* Ability to work independently and take the initiative to make important decisions.

* Flexible and supportive team member with excellent communication skills

* Ability to adhere to and implement Health & Safety, HR and operational policies

* Understanding of and commitment to Equal Opportunities

* For night shelter caseworkers, willingness to work a minimum of one evening per week

* This post will require an enhanced DBS check prior and during employment.

Desirable

* Ability to speak Polish, Romanian or other Eastern European languages
* Experience of working alongside volunteers

Other
* Ability to work flexibly and at various sites, as required
* Eligibility to work in the UK
* To be able to adhere and work within Glass Door’s safeguarding policy and procedures
* To participate in meetings, supervision meetings and in any trainings as required
* To be responsible for own’s professional development

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in Crisis Skylight London, 50-52 Commercial St, E1 6LT based on-site

About the role

This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a value's driven organisation with members at the heart of what we do. 

Working in a psychologically informed way, you will establish an open, trusting and strength based professional relationship with members supporting them into sustainable housing. Offering high quality coaching, advice and information and motivating members to identify and work through the changes they need and want to make whilst supporting their wellbeing and development of resilience and interpersonal skills. 

About you

We are looking for an experienced, skilled, and driven person to join the team as a Coach within the Structured Coaching team. You will deliver high quality coaching that enables members to achieve their goal of sustainably ending their homelessness by providing flexible, planned, person-centred support including access to housing, employment and the appropriate learning and skills development both internally and through access to community-based specialist services. You will hold a holistic view of a member's journey with us as part of our "one worker, one member' lead working approach. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Monday 1st December 2025 at 23:59

Interview date and location: Thursday 11th December 2025, in person at Crisis Skylight London, 50-52 Commercial St, E1 6LT

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Join our team at Alexandra Wellbeing House, where we're committed to revolutionising mental health care in partnership with Gloucestershire Health and Care NHS Foundation Trust. If you're passionate about making a meaningful difference in the lives of individuals experiencing acute emotional distress, we invite you to explore the exciting opportunity of becoming a Wellbeing Practitioner.

What You'll Do:
 

- Collaborative Pathway Development: Partner with NHS Crisis Resolution Home Treatment Teams to deliver operational pathways that guide service delivery, ensuring seamless transitions within the service.

- Empowerment and Support: Serve as a beacon of empowerment and support for individuals accessing our service, providing personalised non-clinical wellbeing support and safety plans tailored to their unique circumstances.

- Compassionate Guidance: Offer compassionate guidance and assistance to those navigating acute emotional distress, offering integrated solutions that prioritise their wellbeing and autonomy.
 

Why Join Us:

- Innovative Approach: Be part of a pioneering team delivering the Alexandra Wellbeing House Service for people experiencing acute emotional distress.

- Personalised Support: As a Wellbeing Practitioner, you'll have the opportunity to provide personalised support and safety plans, making a meaningful impact on the lives of those accessing our service.

- Guidance and Support: Work closely with our experienced leadership and management team, receiving guidance and support to excel in your role and contribute to the success of our service.
 

Key Responsibilities:

1. Delivery of Wellbeing House Service: Deliver the Wellbeing House service to individuals accessing the service, guided by the Leadership and Management Team, ensuring adherence to established protocols and standards.
2. Collaborative Partnership: Work in partnership with Crisis Resolution Home Treatment Teams within the NHS and counselling services within S&G Mind to develop and implement referral, assessment, and outcome pathways within specified timeframes for people experiencing acute emotional distress and/or self-harm and self-injury.
3. Person-Centered Support Provision: Provide person-centered support to individuals accessing the service, conducting assessments to identify strengths, co-producing clear and achievable goals, and implementing safety planning strategies to promote well-being.
4. Health and Safety Maintenance: Take responsibility for maintaining health and safety standards within the Wellbeing House, including cleaning and upkeep to ensure a safe and welcoming environment for people accessing our service.
5. Promotion and Networking: Actively promote the Alexandra Wellbeing House service by engaging with external stakeholders, raising awareness of the service, and strengthening existing relationships to ensure broader community engagement and support.
6. Facilitation of Therapeutic Groups: Set up and lead groups aimed at improving mental health and well-being within Alexandra Wellbeing House, fostering a supportive environment for individuals to share experiences, learn coping skills, and build resilience.
7. ICT Systems Management: Utilise ICT systems appropriately and ensure adherence to high internal standards of data recording, in accordance with organisational policies and procedures, to maintain accurate and up-to-date records.
8. Creating a Welcoming Environment: Participate in fostering a welcoming, friendly, and empowering atmosphere within the service, ensuring that individuals accessing the service feel valued, respected, and supported throughout their interactions.

We are seeking a dynamic and strategic Head of Fundraising (Philanthropy Manager) to lead our fundraising efforts and drive sustainable income growth. This is a pivotal role identified by our Board of Trustees as critical to the future of Life Charity. You will shape and deliver our fundraising strategy, lead a talented team, and cultivate relationships with major donors and supporters.

Reporting to the Director of Income Generation & Housing, you will:

• Take strategic ownership of Life’s fundraising strategy and ensure its successful delivery.
• Lead and inspire the fundraising team, embedding a culture of collaboration and innovation.
• Manage and grow relationships with major donors, creating inspiring supporter journeys that encourage long-term engagement.
• Oversee budgets, systems, and processes to ensure efficiency and compliance with fundraising regulations.
• Work closely with marketing and service teams to develop compelling cases for support and impactful campaigns.

About You:

We’re looking for someone who is:

• Experienced: Proven track record in fundraising leadership, major donor cultivation, and strategic income growth.
• Innovative: Skilled in developing creative proposals and pitches that win hearts and minds.
• Collaborative: Able to work across teams and build strong relationships internally and externally.
• Values-driven: Committed to Life’s mission and able to champion our ethos in all fundraising activities.

Essential skills and experience include:

• Leadership of fundraising teams and strategy development.
• Expertise in major donor fundraising and supporter stewardship.
• Strong communication and presentation skills.
• Knowledge of compliance with fundraising codes and GDPR.

About Life:

Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.

Our Values:

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal.
• Solidarity – We’re with you and for you.
• Community – We’re better together.
• Charity – Doing good for one another.
• Common good – Building a better world.

Information about the role: 

For further information, please see the job description on our website. 

Salary: £40,000 – £44,000 per annum

Hours: 35 hours per week

Location: Home-Based with frequent travel to supporter locations and occasional travel to Head Office (Leamington Spa)

Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Extra annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

Doorway is a registered charity that has been supporting young people who are homeless/at risk of homelessness for 28 years, across Warwickshire.  We are moving into an exciting phase of innovation and development as we set our strategy for the next three-five years.

We are seeking a dynamic, creative and strategic individual to contribute to our development and help us to achieve our goals. Ensuring that we go from strength to strength and have a sustainable future, through successful income generation and brand visibility.

The ideal candidate will be proactive, have excellent organisational and communication skills, with the ability to build relationships with donors, sponsors and partners.  A motivated experienced individual with the ability to work in a fast paced environment, delivering fundraising and income generation activities on time.

• Lead on income generation from corporate partnerships
• Develop innovative projects
• Implement strategic approach to grant and trust funding
• Build strong long-term relationships with corporate funders, grant makers and lead on community fundraising campaigns

Join us to bring your experience, passion, and ideas to help make a real difference to the lives of our young people.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in Skylight Oxford, Old Fire Station, 40 George Street, Oxford, OX1 2AQ

Job title: internally this role is known as Structured Coach (Landlord Liaison)

Crisis Skylight Oxford is located in the Old Fire Station in the centre of the city. Our team provide a one to one specialist housing led service to help people find and secure affordable housing. We offer person centred support and will help people with anything that will support them to end their homelessness, such as mental health and well-being, finances or finding employment. 

The Old Fire Station building also accommodates a range of flexible arts spaces which are run by an independent arts company.  

About the role

In this role you will carry your own caseload and be supporting people who are at risk of homelessness or experiencing homelessness into the Private Rental Sector.

You will be part of a supportive and established team who have knowledge and experience of accessing the PRS sector With a specialism in landlord liaison you will be finding, securing and maintaining the relationships we need with private and social landlords to provide a supply of good quality and affordable homes for Crisis members.

The key to success will be your ability, as part of the Crisis team, to make collaborative, consistent and persistent relationships with each person you support and have good partnership working skills.

About you

To be successful in this role you will have:

1. Experience of working within a relevant sector (e.g. homelessness, mental health, drug and alcohol treatment) and have good knowledge of relevant housing, homelessness and welfare legislation

1. Excellent understanding of the rental housing market local to Skylight Oxford and experience of sourcing and procuring properties including demonstratable knowledge of the legal requirements when letting a property
2. Understanding of both the needs of social and private landlords and the barriers and opportunities faced by people moving out of homelessness and into housing.​​​​​​​
3. Effective negotiation skills with the ability to mediate between parties who may have different priorities and to broker agreements

You may have experience in; Homelessness, Mental health, Drug and Alcohol or the Criminal Justice System

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.  

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. 
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly 
• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 30 November 2025 at 23:59

Interview date and location: Tuesday 9 December 2025, either in person at our Oxford Skylight, Old Fire Station, 40 George Street, Oxford, OX1 2AQ or online Microsoft Teams

Interview process: Competency-based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Who we are

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives, and fulfil potential; we help make this happen.

About the Job

Working within the Central Services team, the Operations and Front of House Coordinator (OFOHC) plays an essential role in supporting the smooth-running and operational effectiveness of the Students’ Union (SU) and its Front of House.

The OFOHC is responsible for coordinating an effective, professional, and welcoming SU front desk service with opportunities to interact directly with students, UAL and SU staff and external organisations. The OFOHC assists the Central Services Manager in managing SU physical and digital spaces across the UAL campus network and the SU's retail and merchandising offer and operation.

Alongside this, the OFOHC delivers operational and administrative support to the SU and assists with the maintenance and health and safety aspects of the SU spaces.

Who we are looking for

You will be somebody who is organised, systematic, diligent and can demonstrate attention to detail with general operational, coordination, and administrative duties. You will thrive in a fast-paced environment that is always looking to improve and expand our services to and for students. You will be passionate about working with students in our Front of House service operating from different campuses and will be patient to help them professionally develop.

You will also be somebody who is looking to develop personally and professionally in a progressive organisation committed to equity, ending social injustice, and positively impacting the experience of our students.

We are looking for somebody who can contribute the following skills and knowledge :

1. Is passionate about consistently delivering excellent customer service

2. Is passionate about training and working with students

3. Is operations-driven and has a systematic way of working

4. Has an outstanding eye for detail

5. Has great organisational skills

6. Has great communication skills

7. Is able to work independently, as well as part of a team building strong relationships with multiple stakeholders

8. Demonstrates initiative and flexibility in their approach to work

9. Is able to maintain confidentiality and a discreet handling of sensitive information.

Benefits and Perks :

In return for your passion and experience, we offer:

• A summer 4-day working week – we have a four day working week during the months of July & August
• Generous holiday entitlement (up to 39 days) – 25 days holidays per year, increasing at the rate of one day per full year served after the end of your second year of employment up to a maximum of 5 days
• A three-week closure during the festive period incorporating the three UK bank holidays (Christmas Day, Boxing Day, and New Year’s Day). This is approximately 12 additional leave days.
• A six-day closure during spring incorporating the two UK bank holidays (Good Friday and Easter Monday). Therefore, closure dates are from Thursday before Good Friday to Tuesday after Bank Holiday Monday. These are 2 additional leave days.
• Birthday Leave
• 2 days of Volunteering Leave
• Religious Festival Leave (up to 2 days)
• Cycle to Work scheme, enabling significant savings on bicycle purchase
• Flexible/ hybrid working arrangements
• Access to UAL staff training courses
• Enhanced maternity leave
• Family-friendly employer

Recruitment Timeline :

Application closes : 1st December, 9am

Interview Date : 10th December

Please Note: To be considered, you must have the right to work in the UK or a valid work permit/visa and a National Insurance number.

Over the last four years, the current Head of Funding & Partnerships has secured over £10m from trusts, foundations and housing associations to help HACT deliver its charitable purpose. In the next three years, our objective is to increase this amount. We want to hear from you if you believe you can support HACT deliver on our ambition. 

ROLE DESCRIPTION

The Head of Funding and Partnershipsis a key member of HACT’s Leadership Team and leads the organisation’s business development, tendering and fundraising function. As part of the management tier, the role is responsible for scaling HACT’s impact across and beyond the housing sector through innovative commercial approaches, strategic fundraising, and exceptional customer relationships.

This position combines fundraising expertise, partnership building, developing and maintaining high-value relationships with funders, partners, and clients, as well as market intelligence. It identifies new opportunities for R&D development, pipeline growth, product sales and tender submissions while managing core business development activities that support HACT’s strategy.

The Head of Funding and Partnerships creates and executes annual fundraising and commercial plans, fosters collaborative relationships across the organisation, and embodies HACT’s values through transparent, supportive leadership. From time to time, the role presents to the Trustee Board and provides strategic advice and leadership to the executive team.

JOB PURPOSE

To lead HACT's fundraising, tendering and business development function, delivering ambitious fundraising targets while providing strategic market insights that drive organisational growth and innovation.

Responsibilities

Strategic fundraising leadership

• Create and deliver a fundraising strategy aligned with HACT's business strategy and ambitious growth target, with annual and multi-year targets
• ·Identify new funding opportunities through market research, relationship building, and strategic intelligence
• Lead the development of high-quality tender responses and proposals
• Maintain a register of frameworks and procurement opportunities aligned to HACT’s strategic priorities
• Oversee the production of high-quality client proposals within agreed deadlines, ensuring compelling cases for support

Partnership building:

• Develop and maintain relationships with corporate sponsors, foundations, and other organisations to create mutually beneficial partnerships.
• Manage existing funder relationships to ensure satisfaction, retention, and growth of funding commitments
• Support cross-sector collaborations, innovation pilots and consortium funding bids.

Market intelligence & business development

• Contribute to organisational strategy development through participation in Leadership Team activities
• Proactively identify collaboration and innovation opportunities, supporting business growth and diversification
• Provide market insights that enable R&D development, supporting innovation and new service creation and market analysis to support pipeline growth in new markets and enhance existing product sales
• Collaborate with colleagues to identify emerging trends and opportunities in the housing and social value sectors
• Contribute to strategic decision-making through robust market intelligence and competitive analysis

Cross-functional collaboration

• Work closely with the Head of Communities and Projects to ensure project delivery meets funder expectations, leading on managing key grant funding relationships
• Work closely with the Head of Marketing to align fundraising and marketing strategies for maximum impact
• Work closely with the Head of Services to create proposals that maximise income opportunities
• Work closely with Head of Customer to identify commercial opportunities and enhance service delivery, using insights form Social Value Insight to strengthen funding propositions.
• Work with the Head of Business Functions to develop commercial pricing and funding models and ensure compliance with due diligence and funder requests.
• Support colleagues across the organisation by providing proposal support, market insights and funding intelligence

Team leadership & operational excellence

• Line manage and develop the Funding and Insights Officer, providing coaching, guidance, and performance management
• Develop and implement Service Level Agreements (SLAs) for proposals and grant applications to ensure consistency and quality
• Establish accessible, reliable management information systems to track performance and inform decision-making
• Ensure efficient processes and systems that support high-quality proposal development, tender submissions and relationship management
• Leverage AI tools and platforms to enhance business development processes
• Champion the adoption of AI-enabled solutions to improve productivity, personalise engagement strategies, and uncover new opportunities for innovation and collaboration.

Strategic leadership & culture

• Actively model HACT's values and behaviours by consistently demonstrating supportive, transparent and collaborative leadership
• Contribute to an inclusive and respectful organisational culture through positive leadership and team engagement
• Lead by example as a key member of HACT's Leadership Team, embodying our values across all internal and external relationships
• Champion cross-functional collaboration and knowledge sharing to maximise organisational effectiveness

REQUIRED SKILLS

Experience & skills

• Proven track record in senior fundraising roles, with demonstrated success in securing and managing significant grants from charitable foundations, government, and other funding bodies
• Demonstrated success in proposal writing, developing tenders and commercial bids
• Strong background in business development and market research, ideally within the charitable or public sector
• Experience in relationship management with high-value stakeholders and complex funding organisations
• Strong communication, influencing and project management capabilities
• Demonstrated ability to create and deliver strategic fundraising plans aligned with organisational objectives
• Strategic thinking ability combined with practical execution and attention to detail
• Resilience and adaptability in a dynamic funding environment.
• Knowledge of the social housing sector (desirable).
• Ability to identify and apply AI-driven tools to enhance business development activities and using AI to streamline workflows, personalise engagement strategies and uncover new growth opportunities.

Knowledge & understanding

• Deep understanding of the UK funding landscape, including charitable foundations, government funding streams, public procurement frameworks and social investment
• Knowledge of the housing sector, social value, or community development preferred
• Understanding of R&D funding mechanisms and innovation support programmes
• Familiarity with grant management processes and funder compliance requirements
• Knowledge of market research methodologies and competitive intelligence gathering

Personal qualities

• Exceptional relationship-building and networking skills with ability to engage stakeholders at all levels
• Strategic mindset with ability to identify opportunities and translate them into actionable plans
• Strong communication and influencing skills, both written and verbal
• Collaborative leadership style that embodies transparency, respect, and inclusivity
• Excellent project management and prioritisation skills with ability to manage multiple complex workstreams
• Resilience and adaptability in a dynamic funding environment
• Passion for HACT's mission and commitment to social impact in the housing sector

Technical competencies

• Proficiency in CRM systems and database management for relationship tracking (ideally HubSpot or Salesforce)
• Advanced skills in proposal writing, bid development, and presentation creation
• Experience with project management tools and budget management systems
• Understanding of due diligence processes and compliance requirements
• Knowledge of social impact measurement and evaluation frameworks

Desirable requirements

• Professional qualifications in fundraising (IoF membership) or business development
• Experience working in or with housing associations, local authorities, or social housing sector
• Knowledge of social value frameworks and impact investment principles
• Experience in managing EU or international funding programmes
• Understanding of research and development processes in policy or practice areas

JOB ACCOUNTABILITIES

• Leads the successful delivery of strategic fundraising and business development projects, ensuring high-quality outputs, stakeholder engagement, and funder satisfaction.
• Secures project funding through strategic relationship-building, proposal development, and targeted fundraising activities.
• Develops and maintains accessible management information systems to support .
• Implements service level agreements (SLAs) for proposals to ensure consistent quality and timely delivery across grant applications and business development outputs.
• Builds new relationships with charitable funders while sustaining and growing existing partnerships to diversify income streams.
• Embeds HACT’s values through inclusive leadership, fostering a collaborative culture and modelling best practice across the organisation.

Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.

All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.

ABOUT HACT

Innovation. Collaboration. Insights.

It’s what we’ve always done.

As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.

We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.

By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.

This position is currently based remotely with the occasional day in the London office and travel to UK based events as required.

To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description.

Interviews expected to take place on week commencing the 15th December.