The Helen Bamber Foundation (HBF) is a specialist UK charity that provides expert care and support for refugees and people seeking asylum who have experienced extreme human cruelty such as torture or human trafficking. We work with hundreds of clients every year from all over the world. HBF delivers a specialist Model of Integrated Care that addresses the complex needs and vulnerabilities of survivors. Through the Model of Integrated Care, the HBF offers survivors access to an individually tailored programme of specialist psychological care and medical advisory services, legal protection including providing expert medico-legal documentation, welfare and housing support, and creative and skills activities within an integration programme. Where someone is a survivor of human trafficking they benefit from HBF’s counter-trafficking programme of support. The Foundation’s expertise is renowned in the field.

HBF is an equal opportunity and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation.   

We particularly welcome applications from those from Black, Asian, Minority-Ethnic, refugee and migrant backgrounds. 

The Role

This is an exciting opportunity to join the Welfare & Housing Department which operates within HBF’s vibrant, multi-disciplinary team. The successful candidate will be working alongside human rights professionals from a wide range of fields and disciplines. The purpose of the role is to work alongside the Welfare and Housing Manager to support, assist and safeguard our clients who are survivors of human rights abuses, and work on the prevention of social deprivation by increasing clients’ socio-economic well-being. The post will be responsible for the line management of volunteers to support these casework functions.

Duties & Responsibilities

• Assisting and advising clients to access appropriate asylum support, housing and mainstream benefits, within the remit of prevention of homelessness and destitution;
• Supporting clients on a daily basis through calls or appointments;
• Working with the Welfare and Housing Manager on delegated casework tasks, and triaging incoming issues and tasks;
• Communicating verbally, and in writing as a representative of HBF with clients, human rights organisations, solicitors, the NHS, and statutory bodies, including local authorities and the DWP;
• Referring clients internally and externally as appropriate for specialist help;
• Attendance at weekly multidisciplinary meetings (care plan, complex cases and others as required);
• Assisting with the graduation of longstanding clients no longer in need of our holistic support;
• Maintaining accurate and timely client records and follow-up work;
• Administrative support and ongoing tasks as required, including database management, calendar and diary management and file-keeping;
• Assisting with policy and publications where required. 

Throughout all aspects of the role:

• Respecting client confidentiality at all times in line with HBF’s confidentiality agreements and consent forms;
• Ensuring accurate and timely record-keeping of client data in CMS and participating in gathering data when required for monitoring and evaluation in line with organisational KPIs;
• Attendance at HBF’s staff training days, meetings and any departmental meetings when required;
• Attendance at forums and meetings with relevant external agencies to promote HBF, share information and keep knowledge up to date;
• Promotion of the aims, principles, policies, interests and wellbeing of the Foundation and to protect its integrity and reputation at all times;
• Supporting the organisation at special events and initiatives.

Skillset & experience

Essential Knowledge and skills:

• Understanding of, and commitment to, the objectives of the Helen Bamber Foundation;

• Substantial advice/casework and vulnerable client-facing work experience;
• Knowledge of the rights and entitlements of people seeking asylum and refugees;
• Knowledge of central advice topics including but not limited to evictions, asylum support legislation, mainstream homelessness duties, welfare benefits including Universal Credit, support available under the National Referral Mechanism, and adult social care

• Ability to self-direct and make decisions regarding appropriate courses of action, seeking expert team members’ advice where necessary;
• Ability to manage own caseload and time and to prioritise a range of competing demands, in often time-pressured and urgent situations;
• Excellent organisational skills including accurate and timely recording of casework and data
• Excellent interpersonal skills, the ability to deal with vulnerable people in a sensitive manner and manage relationships with professionals and colleagues from different disciplines and organisations;
• Excellent IT skills including the use of databases, email, word processing;
• Awareness of confidentiality/data protection;
• Flexibility and willingness to undertake other duties as required.

Desirable skills and experience

• Knowledge of the challenges facing vulnerable clients including people seeking asylum, seekers, refugees and survivors of torture, human trafficking, and a demonstrable empathy for this client group;
• Experience of managing volunteers;
• Ability to keep up to date with legislation, case law, policies and procedures relating to victims of human trafficking and welfare, housing and immigration.

Please note that the successful candidate will be offered the job subject to suitable references and a DBS check. This role will require disclosure of both the adult and child barring lists. If appointed, you will be required to give your consent to HBF to receive regular updates on the status of your criminal record throughout your employment.  

Please submit an up-to-date CV and a short covering letter outlining how your skills and experience match the listed duties, responsibilities and person specification by 9 am on Monday, 31st January 2022. Interview date TBC.  Please note exceptional candidates may be contacted before the deadline.

We regret that we can only respond to applicants who make it to the interview stage. No agencies, please. 

Project Assistant

We have an opportunity for a Project Assistant working 37.5 hours per week, Monday to Friday on a permanent basis.

Position: Project Assistant

Location: London

Hours: 37.5 hours per week

Salary: £19,305 plus £4000 Location Allowance

Contract: Permanent

Benefits: Opt-in to the auto-enrolment pension scheme or enhanced rate scheme, 25 days’ holiday per year (plus bank holidays), 10% salary increase after 12 months' service, dependent on work performance, family friendly benefits providing enhanced maternity, paternity, shared parental leave and adoption, Riverside Rewards scheme and app.

Closing Date: 20th February 2022

Who you’ll be helping

The hostel offers an excellent standard of accommodation and facilities for 92 homeless people.

The organisation wants service users to feel at home in the hostel from the moment they arrive with the aim of providing customers with the best possible environment following their period of homelessness.

What will you do?

Your role will be an admin based role where you will be expected to take and make phone calls, carry out administrative functions, using IT systems etc. You will also be expected to liaise with and help the residents so experience working with vulnerable groups or in a housing management/social care environment is preferred.

Day to day

Your responsibilities as a Project Assistant will include:

•Acting as an initial point of reference on the phone, or in a reception area as required

•Carrying out day to day office administrative functions to ensure that all records and files are maintained

•Contribute to the formulation and delivery of person centred support plans

•Assisting residents with day-to-day support and tenancy issues

•Using IT systems appropriately including adding updates to the Support Database

Does this describe you?

You are flexible, empathetic, inclusive and resilient. Even better, you have excellent interpersonal and communication skills too.

Though not essential by any means, you have preferably worked with vulnerable clients in a housing or support setting before.

What’s in it for you?

In return for your hard work and dedication, you will get:

•Access to ongoing personal career development opportunities through

•25 days’ holiday per year

•Family friendly benefits providing enhanced maternity, paternity, shared parental leave and adoption

•Childcare vouchers salary sacrifice through payroll

• Rewards scheme and app, providing valuable access to discounted

The organisation?

One of the UK’s leading social housing and regeneration organisations, a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 160 local authorities in England and Scotland and housing 100,000+ people, the organisation is fully committed to improving the lives of thousands of individuals and families, seeking to transform lives and revitalise neighbourhoods.

Is this for you?

You will feel empowered and that your voice is truly heard, as the organisation is a company focused on people, treating customers with this same respect.

You will be trusted to protect customers, people and the business.

Your focus on performance and ambition is rewarded with development opportunities. Here, you can achieve.

If you’re thinking of joining as a Project Assistant, we’d love to hear from you. We encourage applicants from all sections of the community so that the organisation can truly reflect the neighbourhoods in which it works.

Please provide clear examples / evidence of your ability, experience and qualifications against the essential criteria on the job description when you apply.

Please Note: The organisation is putting in measures to protect candidates and colleagues from Covid-19. Whilst they are still continuing to recruit for this position and other roles in the organisation they will be implementing virtual interviews.

You may also have experience in areas such as Housing, Housing and Support, Social Housing, Care and Support, Housing Officer, Housing Assistant, Housing and Homelessness, Social Housing Officer, Social Housing Project Assistant, Care and Support Officer, Case Worker, Housing Management, Social Care and Housing Assistant, Housing Association Officer, Housing Association Project Assistant, Tenant Liaison, Tenant Liaison Administrator, Admin, Administrator, Housing Administrator, Social Housing Administrator, Housing Admin, Project Administrator, Project Admin, Housing Administration, Tenant and Housing Administrator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

London or York (some remote working)

Salary £26,990 (£31990 - London Only)

We have a fantastic opportunity for a savvy and strategic Events and Marketing Officer to join our stakeholder management team, which forms part of Communications and Public Engagement.

The role involves event planning, B2B marketing and stakeholder management. You will be an imaginative yet analytical events professional with creative marketing skills who can help ensure we communicate to the right people in the right way.

We are looking for a motivated self-starter with experience of end-to-end management of events. As Events and Marketing Officer you will be responsible for creating engaging content strategies that will drive multi-channel event marketing campaigns, as well as database management and stakeholder analysis.

You will also be able to plan and manage your own events, engaging with colleagues across JRF and external stakeholders including policy experts, politicians and local communities. 

About you 
You will be curious by nature and be someone who enjoys digital working and trying new things. You’ll be creative and innovative with an ability to manage multiple projects.

You'll thrive within a fast-paced, politically driven environment with the ability to manage multiple projects.  Planning skills and attention to detail are vital, especially as JRF are embarking upon an exciting new strategic direction, and this role will be pivotal in engaging our key stakeholders. We are looking for someone with enthusiasm for JRF’s work, who can engage in our mission and purpose. 

You will work with care and compassion, being approachable, personable and supportive and someone who is able to flex their approach and style to cater for a range of audiences and collaborators. 

If you share our passion, then we’d love to hear from you!

About us 
Joseph Rowntree Foundation is a social change organisation with a 100-year history. We’re built on trust, show we care, and exist to make a difference.

We work with others to put forward sector-leading research, evidence, solutions and stories to the UK’s influencers and decision makers.

We believe that a prosperous poverty-free UK is within reach, we just need more people to believe it too.

To make our vision a reality we need talent, ideas, skills and passion, plus we need to change some of what we do and how we do it too. So, we’re embarking on a significant period of change. Change that will see us become an outcome focused organisation that embraces new ways of working and modern practices.

Closing date for applications is Sunday 30 January 2022 

Interviews will take place on Thursday 10 February 2022 

Additional Information 

At JRF / JRHT we’re at our best when we’re continually building on trust, showing we care and making a difference – and hope others will do the same. So as life returns to normal, and for those roles which allow it, we’re developing a more blended approach to how and where you work. Which means you can expect to work flexibly between the office and home. 

We want to make sure that everyone, including our residents and staff, are kept safe and have extensive safety and infection control measures in place, throughout our working environments.

Additionally, it is legislation from 11 November 2021, that everyone who works in a residential or nursing care home or needs to enter a residential care setting to carry out their role, must be fully vaccinated against Covid-19. Consequently, ensuring this requirement is met forms part of our recruitment and selection process, where applicable.

Our commitment to Equality, Diversity and Inclusion  

At JRF/JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.   

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We shall also offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.   

Do you want to make a real difference to the lives of the military community? Are you a confident, self-starter with welfare experience? We are looking for someone with strong people skills, who can work independently and as part of a large team, to join DMWS in Central London.

DMWS is an international charity that has been providing medical welfare support to the Armed Forces Community for over 76 years. We are looking for someone with great interpersonal skills, compassion, the ability to handle complex cases.

As part of this role, you will be supporting patients (both inpatient and outpatient) along with providing support to families at Guy’s and St Thomas’ Hospital, London.  The responsibilities will be the welfare and effective management of referrals as part of a multi-disciplinary team. Attending multi-disciplinary meetings and carrying out joint, and lone visits to patients, and liaising with other agencies within the hospital and community to ensure the best outcome for patients and families. You will be required to correctly assess the welfare needs of service users with unfaltering professionalism and sensitivity. You will need to be able to provide a rapid, solution-driven personal response to support in times of need, or in crisis situations.

As part of this role you will be required to give high quality emotional and practical support to relatives of seriously ill patients and to those who are bereaved. You will also need to be able to recognise safeguarding issues quickly and immediately report any concerns regarding children or vulnerable adults to the appropriate agencies. 

Additional benefits include:

• 30 days leave plus bank holidays
• £2000 London Weighting 
• Enhanced sick pay
• Up to 6% matched pension contributions
• Death in service benefits x3 annual salary
• Access to Smarthealth with a 24/7 virtual GP Service
• Great training opportunities

Please submit alongside your CV a short (300 words) covering letter explaining why you will be the ideal candidate for the position. 

Do you want to be part of a high profile organisation, full of committed colleagues working towards a future in which there is a home for everyone? Then join the National Housing Federation as a Policy Assistant. No two days are ever the same but each one is dedicated to supporting housing associations to succeed.

The National Housing Federation (NHF) is the trade body for housing associations in England. Our housing association members provide 3m homes for six million people. We are the voice of affordable housing in England, and believe everyone should have the home they need at a price they can afford. We operate at the forefront of the political debate and our work affects the lives of millions of people across the country.

As a Policy Assistant, you will play a vital support role to the NHF's policy team, as well as working across the organisation. Being flexible and adaptable in your approach will enable you to support the team with competing priorities and deadlines.

You will be working across a range of different areas, which may include housing supply, homelessness and welfare, and be able to get up to speed with new information quickly. Excellent written and verbal communication skills, attention to detail and organisational ability are vital for this role.

This role offers a fantastic opportunity to gain exposure to housing and social policy and to develop your research, analytical, communication and organisational skills.

This is a great opportunity to join an organisation making a real impact.

The NHF is proud to be an equal opportunity workplace and we value the contribution each individual makes to our work. We are committed to ensuring our workforce reflects the diversity of the society in which we live and encourage applications from people of all different backgrounds, regardless of all protected characteristics or social background.

We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.

We look forward to hearing from you!

There is a director-shaped hole at Southall Black Sisters. Will you be the one to fill it?

Southall Black Sisters is looking for an exceptional woman with that mix of political vision and management & people skills which will ensure that the organisation retains and grows its iconic place in anti-racist, anti-fundamentalist, feminist politics, and provides an exemplary advocacy service to Black and minoritised women.

Originally set up in 1979, Southall Black Sisters has become a household name. Based in West London but with a national reach and reputation for its landmark legal interventions, its contributions to changes in policy through targeted campaigns and its unique approach to casework and advocacy have brought hope and freedom to countless women who have walked through its doors.

In 1983, we set up a not-for-profit advice, campaigning, resource, and advocacy centre for Black and minoritised women, defending women’s rights and freedoms, with a particular focus on challenging all forms of violence against women, especially in relation to South Asian women. We have been in the forefront of the fight to support migrant women whose escape from domestic violence is complicated by harsh immigration rules and the absence of state benefits.

Be prepared to challenge the state, community leaders, and all patriarchal and racist institutions in support of the women who come to our centre. You should bring substantial experience in a management role, including 5 years at a senior level. You should be committed to our values and have the experience and confidence to present our case to a range of external bodies, including the media and government. You should be able to demonstrate evidence of strategic leadership, and an ability to manage change, and inspire staff teams.

Due to the nature of our work the post is open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1). We particularly welcome applications from Black and minoritised women.

Recruiting for a Floating Support Worker to join our Service Teddington!

GBP 22,568 per annum, working 37.5 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

Floating Support Team provide time limited support to people living with complex Mental Health Conditions, who hold their own tenancy agreements and live within a geographical area. Floating Support Team give practical support to help people sustain their tenancy, stay well, exercise choice and control in their care and lives and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. Floating Support Team will work closely with our agencies to ensure young people maintain their tenancies successfully long term. As a Senior Floating Support Worker you will be expected to undertake duties as part of the management team which include supporting the team with their responsibilities whilst working flexibly to respond to the needs of their customer case load. This also includes coaching and guiding the team with complex cases. This role will hold line management responsibilities for 2 to 3 support workers.

Key Responsibilities:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager. Creatively working to engage with customers.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions. Promote positive risk taking.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Building supportive, trusting relationships with customers.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Complete case work management with staff, providing guidance and coaching to the team with complex cases.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team and policies
- Undertake housing management duties in line with relevant HM contract.

Person Specification:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Able to work alone with good initiative
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement when under pressure
Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent.
-
- Experience in Mental Health

Recruiting for a Senior Support Worker- to join our Mental Health service in Kensington and Chelsea!

GBP 23,000 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

To work at our complex need services in Kensington and Chelsea. To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:

Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available

Support management with ROTA, covers both week day & weekend

Carry out all Daily task checklist in the service and support all customers in the service in managing incident & reporting in line with LACS policy and procedures.

Support customers to move on from the service through their identified move on pathway liaising with RBKC Move - on officer and Clearing House.

Develop and maintain links with all key agencies and service providers in the local community

Empower customers to ensure they receive the service and benefits they are entitled to

Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team

Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

Engage in learning and development activity to increase knowledge and skills

Ability to defuse challenging behaviour with awareness of personal safety.

Adhere to Look Ahead's Policies and Procedures

Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Personal Attributes:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Approachable and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Flexible

Open to feedback and self development

Thrives on change and enjoys dynamic diverse environments

Is confident with high levels of self-esteem

Is respectful, articulate and sensitive in style of communication

Is essentially customer-focused

Is motivated towards excellence and improvement of personal performance with a can do attitude

Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience

Essential-

Knowledge of client group

Good knowledge of Benefit system.

Desirable:

NVQ level 2/3 or experience within sector.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting for an Invoicing Administrator to join our Head Office in Westminster!
GBP 23,000 per annum, working 35 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.
Job Overview:

Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs.The Voids Administrator will work as part of the wider Asset Management Directorate and Repairs and Voids service.
Key Responsibilities:

Skills, Knowledge and Experience:
Essential

Educated up to a relevant qualification In English and MathsExperience of working in a customer focused service environmentExcellent interpersonal skills and the ability to communicate well with customers and contractors both verbally and in writingExperience of working collaboratively with colleagues and interdepartmentalTrack record of meeting targets in challenging circumstances.Robust administrative and organisational skills
Desirable:

-Repairs and Maintenance Administration

Recruiting for a Night Team Leaders to join our Young People Services in Hounslow!

1x GBP 25,000 per annum, working 40 hours per week full time, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

Hounslow is an innovative young person's service. The service is spread over 6 sites in Hounslow and supports a broad range of service users including Looked After Children, Care Leavers, Teenage Parents as well as other young people being referred in for multiple support needs.

The service works closely with statutory services to provide wrap around support for each customer within the service. Support is provided by a large and skilled workforce with specialist roles including a therapist and mediation worker, as well as an enhanced frontline staff team of 16-day support workers and night support workers, an apprentice, peer mentors and night concierge across a number of sites.

We are recruiting for a Night Team leader to line manage 8-6 Waking Night Support Workers and lead on all aspects of health and safety management for the service. The post holder will be expected to work nights across all sites they manage and be fully involved in service delivery to ensure night support provision is in line day support provision.

Key Responsibilities:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff
- Responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans
- Ensure that Key Performance Indicators (KPIs) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of risk and ensure the service is safe and secure
Person Specification:

- A belief in young people, their potential to grow, succeed and thrive independently given the right support.
- A passion for supporting young people to reach their potential, a 'can do' attitude, and a willingness to get stuck in.
- A strong Customer focus and commitment to putting Customers' interests and voices at the heart of all aspects of provision.
Skills, Knowledge and Experience:

Abilities and Skills

- The ability to inspire teamwork and a collaborative culture.
- The ability to motivate staff and Service Users to meet agreed goals.
- The ability to develop staff using a variety of methods including but not limited to mentoring, coaching, and training.
- The ability to provide high quality feedback and challenge to facilitate reflective practice and continuous service i

Knowledge and Understanding

- Knowledge of innovative best and emerging practice in supported accommodation provision.
- Understanding of the challenges faced by frontline support workers and ability to offer staff welfare support.
- Understanding of and commitment to achieving best value.
- Understanding and knowledge of relevant workplace legislation and associated duties including but not limited to those relating to human resources and health and safety.
- Understanding and knowledge of relevant policies and procedures - such as performance and sickness management frameworks.

Essential:

- Educated to degree level or equivalent
- Transport mode to travel between sites out of hours

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting for a Waking Night Support Worker- to join our Mental Health service in Tower Hamlets!

GBP 22,561 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:
Tabard Court is a 24/7 mental health supported accommodation for individual with significant offending histories. The Night Support Worker will be based in the main office but be expected to carry out tasks in communal areas at times. They will also be expected to support customers from high and low properties. The Night Support Worker will be responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Key Responsibilities:
This role will include shift working including: weekends
Handover to be done from day staff at 10pm. Handover to incoming staff will be done at 7:45am to enable Waking Night staff leave at 8am.
Build a supportive and trusting relationship with customers providing emotional and practical support as and when needed.
Work productively with the team to complete tasks handed over.
Monitor CCTV carefully and be sure you know how to operate it.
Waking Night Staff monitor the going in/out of customers into the service and record these in the Summary Contact Sheets. SCS must be completed for each customer.
Respond to Fire alarm and act accordingly.
Ensure ongoing assessment and management of risks associated with customers and take appropriate action (referring to necessary policy).
Use Manager on Call if you require management advice for a serious situation.
File appropriately and correctly the documents completed during the day.
Carry out medication audits and medication administration if/when appropriate.
Ensure mobile phones & walkie-talkies are fully charged and working for immediate use.
Ensure the bins are emptied, all surfaces and communal areas are cleaned, cups are clean and water jug is filled in medication room clean before handover of shift.

Personal Attributes:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:
NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience involving working with those with mental health needs
Must have positive attitude

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting for a Drugs and Alcohol Specialist Support Worker to join our Service in Hackney!

GBP 25,000 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

East London Apartments provides 24 hour accommodation based support for up to 31 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness.

East London Apartments implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

Working with individuals with complex needs, who may display challenging, chaotic behaviours, regularly test boundaries and have experienced multiple traumas as a result of abuse, neglect and years of street homelessness, it is integral that the post holder is motivated to support individuals to progress. They should continually hold aspirations for individuals despite multiple setbacks, and display emotional resilience, able to process challenging incidents and remain motivated to deliver excellent support.

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

You will provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Provision of care and support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. Post holders will deliver trauma informed and asset based support to a caseload of up to 6 service users with needs aligned to their specialism - caseload is subject to change depending on the service needs.

The successful applicant will have experience working closely with a range of services to support individuals to recover from their dependence on drugs and or alcohol. You will have good knowledge of harm reduction techniques and various treatment approaches for addiction and be confident in the use of these approaches. These should include but are not limited to medication treatment, behavioural counselling and relapse prevention.

Key Responsibilities:

-Building supportive, trusting relationships with customers and external partners, creating a positive atmosphere

-Carrying out holistic assessments of new customers which incorporate relevant statutory referral information

-Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals

-Key-working the most complex service-users with particular needs aligned with the post holder's specialism - Drug and Alcohol

-Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery

-Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'

-Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making

-Undertake support work in partnership with external stakeholders to compliment their interventions, leading on partnering with specialist stakeholders;

-Upskilling staff team in particular area of expertise - Drug and Alcohol

-Developing productive relationships with partner organisations to improve service outcomes

-Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers

-Involving customers in the design, development and delivery of the service

-Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

-Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.

-Being responsible for the handover of key information between shifts

Essential:

-Up to NVQ Level 3 or equivalent in a relevant area (e.g. psychology, Health and Social Care, Mental Health) OR experience in the social care/charity sector.

-Experience building and develop strong professional partnerships with external providers aligned to their specialism

-2-3 years experience providing targeted recovery focussed support to individuals with needs around trauma, mental health, substance use and dual diagnosis.

Business Development Officer

Do you want to make a real difference to the lives of people? Do you want to work for an organisation that provides affordable housing across the UK as well as caring for the elderly and supporting those who face homelessness?

We have an exciting opportunity for a Business Development Officer to join the team in winning new business through competitive tendering.

Position: Business Development Officer

Location: Hybrid

Hours: 37.5 hours per week

Salary: £33,663 - £34,758

Contract: Permanent

Benefits: Opt-in to the auto-enrolment pension scheme or enhanced rate scheme, 25 days’ holiday per year (plus bank holidays), 10% salary increase after 12 months' service, dependent on work performance, family friendly benefits providing enhanced maternity, paternity, shared parental leave and adoption, Riverside Rewards scheme and app.

Closing Date: 31 January 2022

The role

Business Development Officers play a critical role in retaining existing Care & Support services and winning new business through competitive tendering, direct negotiations with commissioners and the development of proposals.

You will support the Operations Team regionally and nationally working across multiple service areas including homelessness, care and services for young people and families.

You will project manage the end-to-end bid process from opportunity scoping through to submission and then handover of successful bids. You will lead bid teams and co-ordinate inputs from internal teams and specialists as required adopting a project management approach to ensure the timely production of high-quality bids.

The difference you’ll make

Working for one of the country’s largest providers of support and accommodation for people affected by homelessness reaching over 12,000 people through services every year, you will play a vital role in retaining, developing and growing our service provision, positively impacting individuals, families and communities up and down the country.

About you

You’ll be driven by a desire to make a positive difference in the lives of people affected by homelessness and those with other care and support needs. You’ll have a good understanding of the kind of services that are delivered and how they are funded - perhaps through a previous business development or operational role within a relevant sector.

Whatever route you’ve taken to this point, you’ll have the ability to work collaboratively with colleagues across an organisation to deliver projects and be able to use your skills and experience to develop high quality bids and proposals. You’ll be organised, able to manage multiple work streams at once and, with the right support, capable of meeting deadlines and delivering results.

You’ll have excellent communication skills, in the particular an ability to clearly articulate complex ideas orally and in writing. You’ll enjoy the challenge of persuading commissioners and funders to invest in the organisation whilst understanding how important it is that services deliver good value and provide high quality support.

You will receive investment in your learning and growth as a business development professional whatever stage you’re at in your career and you’ll be the kind of person that takes every opportunity to improve their skills, develop their understanding and try new things. 

Enjoy the rewards

The organisation recognises the positive difference people make by delivering great services to customers, and to each other and in return and are committed to investing in people.

The benefits cover everything from core benefits such as agile working, holiday leave and personal development opportunities through to the Cycle to Work scheme supporting the sustainability agenda and pension scheme to help you save for the future. In addition, there is lifestyle benefits which enable you to take time off for volunteering, obtain free eye tests or to get valuable discounts on your shopping, treats and nights out through the partnership with Reward Gateway.

The organisation wants the workforce to reflect the diversity of the communities where it serves customers and is committed to being a truly inclusive employer, a place where people thrive, and your voice is always heard. The three staff diversity networks play a big part in this helping the organisation to be named as a Stonewall Top 100 Employer for the last seven years, be awarded Disability Confident Employer status and developing a BAME Talent Strategy.

Further information

Does this sound like a challenge you’d like to take on? Then submit your application and let’s talk about how you can help transform lives and revitalise neighbourhoods.

You may also have experience in areas such as Corporate Partnerships Manage, Corporate Partnerships Officer, Partnerships Officer, Community Partnerships, Community Partnerships Officer, Engagement and Partnerships Officer, Business Development, Business Development Executive, Account Manager, Business Development Lead, Senior Business Development Manager, Business Development Manager, Business Development Officer, Development Manager, Sales Executive, Care and Support, Care and Support Services, Tendering, Bids, Bid Writer, Housing, Homelessness, Bids Assistant, Bid Manager, Bid Officer, Bid and Tender, Fundraising, Income Generation, Operations Assistant, Operations Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.