Quo Vadis Trust are looking for kind and caring individuals to join our fantastic team. We provide accommodation for around 200 adults who need support with housing. 

Job Purpose:
To provide high quality support and consistent tenancy advice for our clients, with the aim of helping them recover, move on and rebuild their lives. Quo Vadis Trust (QVT, registered charity number 1116196) is a small charity in South East London. We provide a range of supported housing in South East London to approximately one hundred and eighty adults whose mental health needs are such that they require support with accommodation and other needs. 

As a Supported Housing Officer you will be expected to manage and key work a caseload  of adults with multiple and various mental health needs such as anxiety, depression and bi-polar disorder amongst other diagnoses, varied support needs such as substance misuse issues, and in some cases a lack of trust in support services, therefore one of the challenges of this role will be to encourage your clients to effectively engage with the recovery process. You will work with your clients to carry out individual support and needs planning and create SMART goals to maximise the potential for their recovery.

You will be greeting new clients, risk assessing them and delivering an induction process to welcome them into our services. Part of this role also involves providing advice on welfare and benefits, therefore an understanding of universal credit, housing and homelessness legislation is an advantage. A critical part of this role will be helping clients to move on and successfully reintegrate back into society – our mission statement is to ‘promote recovery, maximise independence and build community’.

The full job description is available on our website.

About you:

Are you dynamic and creative? Do you think outside the box? Do you love challenges when you can see the tangible rewards?  Then we are looking for you. 

A comprehensive induction and training programme will be provided so if you think you have what it takes to succeed in this role, then what are you waiting for. You should be resilient, compassionate, approachable and proactive in your approach to helping our clients as they recover and prepare to re-join the community. The role comprises routine daily tasks, for example performing health and safety checks and liaising with your clients to establish their welfare, but there will also be unforeseen challenges to overcome and manage. A background in social care or mental health is an advantage, but more important is a patient, caring and compassionate outlook and the ability to stay calm and think on your feet. Our values are dignity, excellence, respect, integrity and kindness, and we expect our whole team to live these values in all that they do.

Benefits: A strong culture of learning and development including accredited mental health training, real opportunities for career progression, working with and learning from multi-disciplinary teams, supervision, HSF Health Plan, life insurance, Auto-Enrolment Pension (subject to the conditions of the scheme), a generous annual leave allowance and a day off for your birthday.

Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability.

Recruiting for a Housing Support Worker to join our service at North Surrey!

GBP 21,500 per annum, working 35 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:

-

- Engage in learning and development activity to increase knowledge and skills

- Work closely with the team and communicate openly

- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Approachable and open behaviour

- Prefers working as part of a group or team

- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

- Has a practical and logical mind and is naturally well organised

- Flexible

- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in homelessness, housing or support/car

Full time role:
37 hours per week, Monday to Friday, 9am to 5pm

Job Purpose:

Oasis Community Housing is a growing charity, with its Central Office in Gateshead and projects in London. This post provides housing management functions to OCH supported housing projects in the London Boroughs of Croydon and Southwark in the delivery of housing management to a portfolio of supported accommodation which consist of both shared and single person accommodation. Working with colleagues in the Housing Management Team, you will ensure health and safety obligations are met, the properties are suitably decorated and furnished, repairs and maintenance is scheduled as required, rents and service charges accounts are monitored and managed effectively, and voids are filled in accordance with the organisational policies and procedures and undertake other housing related tasks as required.

The existing property portfolio consists of 9 owned and managed properties of shared and single person accommodation. The properties are located in the Borough of Southwark and Croydon and have a variety of purposes, and residents.

You will be qualified to NVQ2 or equivalent in a relevant subject and have experience as a supported housing worker and/or housing worker to including experience of health and safety, arrears management, working as part of a team, and safeguarding. An understanding of the benefits system is also required. Prior experience and oversight of a portfolio of properties and housing management responsibilities are essential for this role.

Oasis Community Housing is a Christian response to homelessness and disadvantage providing housing, support and other specialised services. We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian vision, ethos and culture of the organisation

Closing date for applications is Monday 7th February 2022

Please note CVs are not accepted.

Please note – we are unable to contact candidates who have not been shortlisted, if you do not hear from Oasis within six weeks of the closing date, please assume you have been unsuccessful.

To apply for this role, please use the Apply link to our website below, accessing the links to the Job Description, Guidance and our Ethos and Values.

We have a very exciting opportunity for a Housing Manager within our Housing Management Team.  Main responsibilities  managing Causeway Irish Housing Association's properties and the provision of a responsive housing management service to the Association’s tenants, this will include managing rent accounts, voids and the legal process. The postholder will also undertake administrative and financial duties related to the management of the properties. It is expected that the Housing Manager will contribute to policy and other developmental work.

You will need at least one year's experience of housing management as well as a knowledge and understanding of the issues affecting young people in London, a commitment to equal opportunities, and the ability to contribute to the development of the organisation.

We will conduct interviews as we receive applications and we may close before the closing date if we find the right candidate. Interviews will be carried out by Zoom, this may be followed up face to face interview.

Only successful applicants will be contacted and CVs will not be accepted.

Causeway Irish Housing Association operates a 4 day working week (32 hours) and we are a London Living Wage Employer.

Location: Haringey, London-Wide & Working from home
Closing date: Friday 4th February 2021 @ 12pm

We have a very exciting opportunity for a Housing Officer within our Housing Management Team. The successful candidate will provide a comprehensive housing management service to our tenants including management of arrears & voids and ordering and assessing repairs. You will also be sensitive and responsive with excellent customer service skills and able to find solutions to issues such as ASB and neighbour disputes.

You will need at least a year’s experience of housing management as well as a knowledge and understanding of the issues affecting young people in London, a commitment to equal opportunities, and the ability to contribute to the development of the organisation.

We will conduct interviews as we receive applications and we may close before the closing date if we find the right candidate. Interviews will be carried out by Zoom, this may be followed up face to face interview.

Only successful applicants will be contacted and CVs will not be accepted.

Causeway Irish Housing Association operates a 4 day working week (32 hours) and we are a London Living Wage Employer.

Do you have a genuine passion and felt purpose to help people? Would you say that you believe everyone deserves a second chance regardless of their past circumstances? Would you like to be part of an organisation that supports, cares and empowers these individuals?

If you have said yes to all the above, then this could be the perfect role for you!

A unique opportunity has arisen for a number of Housing Officers to join our 25-bed supported housing services, based in Romford in the London Borough of Havering to help deliver a stable and effective housing management services. The service provides specialist housing, programmes and support services in the community for rough sleepers, homeless or those at risk of homelessness and single people with complex needs.

About the role:

Housing Officers will be expected to carry out housing management tasks including health and safety inspections, arrears management, dealing with breaches of tenancy and reporting of maintenance issues, as well as providing day to day support and advice for supported housing tenancies, including advising support staff and visiting tenants.

To be successful in this role, you will have great communication and engagement skills, with the maturity to work within a framework of recovery, building confidence, self-esteem, hope and positive coping skills. You will have direct experience working in a supported housing or similar environment with strong knowledge of all aspects within housing management.

You will be required to work 37.5 hours per week, in a shift pattern including weekends, bank holidays, so you’ll need to be flexible with the hours you are able to work.

About us:

The Social Interest Group (SIG) is a leading UK based charity, providing bespoke person centred social and health care solutions. Utilising strength-based models of working, we specialise in rehabilitation and supporting people who have complex needs, empowering them to achieve their full potential. We deliver social and health care services through our subsidiary charities SIG Penrose, SIG Equinox, SIG Investments and Pathways to Independence.

Key Responsibilities:

• Provide support and advice for supported housing tenancies, including advising support staff and visiting tenants
• Providing advice, support, and action regarding non-straightforward Housing Benefit and Welfare Benefit issues. This includes appeals and overpayments
• Regular Health & Safety inspections (incl. fire drills and inspections), and risk assessments and ensuring that health and safety and fire regulations/policies are adhered to. Respond efficiently to both urgent & routine health and safety matters and/or prioritise other urgent housing management functions as directed by the senior management team
• Ensure that all properties meet the contractual agreements with landlords and housing associations
• Regular liaison with landlords including Housing Associations
• Prepare and issue Licence Agreements/Assured Shorthold Tenancies and complete move in paperwork ensuring clients fully understand their rights and responsibilities as well as the consequences of not complying with the terms of their residence/tenure
• To arrange Move In dates for prospective residents through liaison with Support staff
• Weekly monitoring of arrears and the setting up of rent repayment plans

Experience Required:

• Proven experience of property management and delivering housing management services
• Experience working in supported housing or homelessness, mental health, substance misuse, offending or other related field
• Knowledge and understanding of the housing and support needs of homeless people, and the ability to manage complex and difficult situations
• Working knowledge of Health and Safety in an accommodation setting
• Experience of managing external contractors and the quality of their work
• Good knowledge of safeguarding and a commitment to reporting safeguarding concerns in line with company policy
• Proficient use of Microsoft Office software and IT systems
• Excellent interpersonal, communication, active listening and presentation skills, with an ability to relate to a wide range of audiences

Benefits of working with us:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you!

For more information, please visit our careers page in order to complete our online application form.

All successful applicants will be required to undertake an Enhanced DBS check and provide employment references covering the last 5 years period including one from your most recent employer.

1 x Resident SHO salary banding between £16,927 - £19,466 p.a. (depending on experience). In addition rent free accommodation is included in the package

1 x Non-resident SHO salary £21,521 - £24,749 p.a. (depending on experience)

The Finchley Charities has a proud history of over 500 years in the borough of Barnet.  We provide good quality housing for older people in the area of East Finchley with 172 homes. Though our history is long we are a future-focused charity and through our grants programme and allotments, have the resources and drive to make a real difference to the community.

The role of a Sheltered Housing Officer is varied, providing an onsite responsive housing related support service for the residents of The Finchley Charities that enables them to sustain independent living within their local community.

As part of the team you will be the first point of contact for The Finchley Charities and work proactively with residents, family members, colleagues, key partners and stakeholders to deliver effective support services. You will be managing the day to day running of the scheme, overseeing the maintenance of the buildings ensuring a high standard of cleanliness, safety and security.

You will organise and facilitate regular social / health & wellbeing events & activities and be proactive in resident and community engagement.

The role is for 35 hours per week and flexibility to provide support across all sites will be required. The successful applicant will be expected to be part of an out of hours on call rota approximately one week in five for which payment will be made to the non-resident SHO.

Successful candidates will be required to complete an enhanced DBS.

To apply, please email your, CV and a supporting statement outlining how your skills and experience meet the Person Specification, together with our Monitoring Recruitment Form. Applications without a supporting statement will not be considered.

Closing Date:  5pm on Tuesday 15th February 2022

Interviews:  Wednesday 2nd March 2022

Do you have demonstrable experience of supporting, including through line management, a staff team working with vulnerable individuals in a homelessness, social care or similar setting?

Would you like to be a key part of a management team, dedicated to providing a high-quality service to residents across multiple sites?

Can you be proactive, enthusiastic, and committed to One YMCA’s growing work supporting clients with varying and complex needs?

Based across Bishop's Stortford, Borehamwood, Stevenage and Hoddesdon.

In 2020/21, One YMCA provided over 185,030 nights of safe and secure accommodation to those most in need. Providing considerably more than just accommodation, our highly experienced support and complex-needs team deliver over 23,000 housing related support sessions each year through which our housing team were able to support a total of 992 vulnerable individuals to escape homelessness and rough sleeping with 463 of our residents being helped to move-on positively into their own long term settled accommodation.

Benefits: As well as fulfilling work and lots of support from your manager, we offer a health cash plan, 24/7 GP adviceline, an employee assistance programme, pension and life cover.

About the role:

One YMCA is entering a period of rapid expansion and growth, with aspirations to both diversify and strengthen our housing provision. Working with and supported by local partners, whilst accessing a range of funding streams, by 2025 we aim to successfully deliver our five-year strategy, Mission 25, to reduce or end homelessness and rough sleeping across the three counties. This is an exciting time to be joining One YMCA as we embark on an ambitious plan to grow our housing service and double the impact we have across all our accommodation sites.

Whilst part of a rapidly expanding staff team, currently with over 100 employees, this is a new role as part of the management team overseeing multiple accommodation projects.

As Deputy Supported Housing Manager, you will work closely with the Supported Housing Manager to support geographically dispersed staff teams to deliver high quality services at different stages of our Dynamic Pathway to Independence. 

As a Deputy, you will role model person-centred support and guide the team to work to the best of their ability. You will work across sites and be flexible to the needs of the services in your area. 

The key elements of the post are to:

• Work closely with the team, and those you line manage, to deliver a high-quality service and meet key service targets
• Work with colleagues to promote a safe environment for all, managing sometimes challenging behaviour and ensuring staff are aware of and implementing One YMCA’s policies and procedures, including around Health & Safety and Safeguarding
• Use your leadership skills to promote a culture of continuous improvement across all areas including support plans, risk assessments and supporting residents using the Outcomes Star methodology  

We are looking for substantial and proven experience across the above responsibilities, as well as those in our full job description (attached).

Location and travel:

This role requires regular travel between One YMCA sites in Bishop's Stortford, Borehamwood, Stevenage and Hoddesdon. You may be based at any site but will work between sites as required. 

Daily access to a car (insured for business use) is essential for use in the course of your employment. One YMCA will reimburse you for mileage incurred in the course of work duties.

Working hours:

This is a 37.5hr per week, Monday-Friday role, with occasional shift working where required based on service need and to provide guidance/1:1 supervision to staff.

Some evening or weekend hours will be required from time to time.

If you feel that you have the necessary skills and experience to maximise positive outcomes for our residents by fostering a culture of excellent customer service, genuine care and team spirit, then we would welcome your application.

An Enhanced Disclosure DBS check is required for this role. 

Housing Advice Worker - Housing Advice & Interventions Service

3 Vacancies

Full-time and part-time hours: 37.5 or 18.75 hours per week

We are looking to recruit highly motivated and committed individuals to join our high performing, friendly and supportive team that prides itself on the difference we make to our clients lives daily.

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. 

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We began a new contract with the Ministry of Justice in June 2021, delivering a pan London Housing Advice & Interventions Service, in partnership with St Mungo's. With Single Homeless Project staff co-located in probation offices, you will be working in close partnership with Probation Services, to support people on probation to either sustain their current accommodation or to secure new housing as needed. 

We are seeking three individuals to join our team as Housing Advice Workers and deliver housing advice, guidance and support to these clients. Working with clients in your local designated boroughs, you will produce comprehensive and high-quality assessments on their support needs; particularly their housing, employment and financial needs and follow the most suitable pathway for them. 

We are looking for candidates who are passionate about working in this sector and with this client group and would encourage applications from those who are also at the beginning of their career path.

 To be successful, you will need to demonstrate the following either through direct experience or transferable skills:

• Some understanding of working in supported housing or floating support services, with a demonstrable knowledge of Housing and other related Legislation or a relevant qualification

• Experience of managing complex and difficult situations in relation to vulnerable client group(s). 

• Ability to effectively liaise with a range of service providers or agencies in order to establish or improve services for clients. 

• An understanding of the principles underlying a quality service, and customer focused, with proven ability to empower service users. 

• Ability to be self-motivating, work under pressure, and manage time effectively, prioritising different areas of work according to need.

Closing date: 9th February 2022 (at Midnight)

Interviews to be held on: 17th February 2022

This post will require an Enhanced DBS check to be processed for the successful applicant.

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited.

Closing date: 30th January 2022

Interview date: 10th February 2022

Do you want to end homelessness and make a positive difference to people's lives?

Are you highly motivated and looking for a challenge?

Do you want to use your excellent people skills to support people to move away from homelessness?

Thames Reach are committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to achieve the highest standards and effectiveness in delivery of our services.

Our Brent Reach floating support service is supporting people to sustain their accommodation and achieve their aspirations. Brent Reach are looking for applications from people new to the homelessness sector and / or experienced case workers.

The Assistant Support Worker role would suit:

• People interested in working with people with rough sleeping histories or at risk of homelessness sustaining their tenancies.
• People with experience of face to face or customer service work.
• An understanding of how to support people to manage and sustain tenancies and engage positively with their local community.
• People with experience of supporting and motivating people to engage with health services, employment, training and education.
• People who are able to establish and maintain positive and effective working relationship with other agencies such as referral agencies, health services, benefit services and registered social landlords.
• Those with strong administration experience who would like to work to support a key front line homelessness service.

The Support Worker role would suit:

• People interested in working with people with rough sleeping histories or at risk of homelessness sustaining their tenancies.
• People with experience of face to face or customer service work.
• An understanding of how to support people to manage and sustain tenancies and engage positively with their local community.
• People with experience of supporting and motivating people to engage with health services, employment, training and education.
• People who are able to establish and maintain positive and effective working relationship with other agencies such as referral agencies, health services, benefit services and registered social landlords.
• People who have a good understanding of how to work as team, and share their knowledge and good practice with their colleagues, students and volunteers
• Those with strong administration experience who would like to work to support a key front line homelessness service.

You will play a key role in the development of our services and your work will contribute to influencing the future of service provision across the UK. 

Successful candidates will demonstrate:

• The ability to provide a flexible and responsive service to people with rough sleeper histories.
• Excellent communication, organisation and creative problem-solving skills.
• Commitment to working within the homelessness sector to support people to lead fulfilling lives.
• Creating and working through action plans and be strongly outcome focuses.
• The ability to follow instructions, manage and mitigate risk.
• The ability to use IT systems to communicate and record your work.
• Strong time management skills.
• Be confident in working autonomously as well as within a team, the role with involve office work and in the community.

As well as a great working environment we can also offer:

• Support and training to develop your skills.
• Learning & Development opportunities including (Tuition Aid & Management Training)
• 6.5% employer contribution to pension (and 1.5 employee contribution)
• Flexible working
• 29 days annual leave

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Recruiting for a Support Worker- to join our Mental Health service in Hammersmith and Fulham!

GBP 22,568 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

Support Workers within Hammersmith & Fulham Mental Health Service support customers to help them to develop life skills and increase independence. A wide range of co-produced activities take place across the service, designed to empower and improve the daily living skills of customers. Support Workers in the service work across all 4 projects; working with customers with varying levels of support needs. Many of the customers have complex needs including dual diagnosis and support workers are expected to liaise with other agencies within the borough in order to best support customers.

Key Responsibilities:

If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer
Support customers to maintain their tenancies
Support to budget and prevent rent arrears
Assess their practical and emotional needs to incorporate in their support plan
To develop support plans and risk management plans
Carry out weekly health and safety checks
Carry out security duties / welfare checks to ensure the safety of the customers and premises
Monitor the CCTV throughout the shift
Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
Maintain records as required at the project under the direction of Management
Participate in team meetings/reviews and the general development of the service
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
Build relationships and work with other agencies and stakeholders to provide person centred support to each individual

Personal Attributes:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:
NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:
Experience with complex needs 1 years- MH and Complex. Adults- would accept young people MH experience.
-Degree
Challenging situations- Anti-social behaviour
Understanding and empathy with client group. Drug users and Alcoholics

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Location:            Stockwell- Young people service

Contract: Permanent

Hours:  37.5 per week.  Working on shift which is 5 days a week over a 7 day rota, including early mornings, evenings and two weekends a month

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years  
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About the service:

This service is an 87 bed housing and support service which supports young people up to the age of 24 with a range of complex needs, including experience of homelessness or rough sleeping, substance misuse and mental ill health.

About the role:

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting.  You will engage with and empower them to:

• Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities
• Plan what they want to achieve and take appropriate action
• Take part in activities and opportunities that generate aspiration and confidence

You will act as the link between the people we work with and a range of local authority, community and voluntary sector providers.

About You

As well as having experience of working with vulnerable people, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You will be required to take on a caseload of customers, with responsibility for key working, co-ordinating support packages and proactively ensuring all required tasks and activities are completed.

You will be part of a dedicated and supportive team, and so will need to demonstrate a positive and inclusive approach. You must be able to communicate clearly, both verbally and in writing, and be competent in the use of Microsoft Office Word and Excel applications.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

Recruiting for a Support Workers to join our Homelessness and Complex Needs Westminster!

GBP 22,568 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

There are 5 hostels in the cluster ranging from high, medium to low support which are all based in the borough of RBKC. The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough. The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties. The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse. The high support hostel caters for eleven service users with complex needs and is staffed 24 hours a day with the minimum of three staff on duty. The medium support services are staffed from 9am to 9pm where the customers present with varying degrees of mental health issues.

The hostels are in close proximity to each other and staff will be expected to work across the units. Two of the hostel supports both male and female customers and three are males only.

Support Workers will devise person centred support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer
- Support customers to maintain their tenancies
- Support to budget and prevent rent arrears
- Assess their practical and emotional needs to incorporate in their support plan
- To develop support plans and risk management plans
- Carry out weekly health and safety checks
- Carry out security duties / welfare checks to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of Management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent or experience within charity/social care sector

-Experience with complex needs 1 years- MH and Complex. Adults- would accept young people MH experience.

-Challenging situations- Anti-social behaviour

-Understanding and empathy with client group. Drug users and Alcoholics

Desirable:

-Degree

Recruiting for a Floating Support Worker to join our Service Teddington!

GBP 22,568 per annum, working 37.5 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

Floating Support Team provide time limited support to people living with complex Mental Health Conditions, who hold their own tenancy agreements and live within a geographical area. Floating Support Team give practical support to help people sustain their tenancy, stay well, exercise choice and control in their care and lives and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. Floating Support Team will work closely with our agencies to ensure young people maintain their tenancies successfully long term. As a Senior Floating Support Worker you will be expected to undertake duties as part of the management team which include supporting the team with their responsibilities whilst working flexibly to respond to the needs of their customer case load. This also includes coaching and guiding the team with complex cases. This role will hold line management responsibilities for 2 to 3 support workers.

Key Responsibilities:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager. Creatively working to engage with customers.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions. Promote positive risk taking.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Building supportive, trusting relationships with customers.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Complete case work management with staff, providing guidance and coaching to the team with complex cases.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team and policies
- Undertake housing management duties in line with relevant HM contract.

Person Specification:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Able to work alone with good initiative
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement when under pressure
Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent.
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- Experience in Mental Health