Alana House Women’s Community Project - Team Leader

Full time permanent position, 37 hours per week

Based in Reading, with travel across Berkshire and Thames Valley area

Salary in the range: £30,184 to £33,538 per annum

Alana House is an innovative women’s community project run by Parents And Children Together (PACT).  It provides a holistic approach to support women facing multiple disadvantages, including those at risk of offending.  It provides a safe, women only space with the aim to empower and enable women to access the support they need, and improve the outcomes for them, their families and the wider community. 

This is a full-time position responsible for leading a team of Support Workers to achieve the positive engagement of service users resulting in positive outcomes.  As Team Leader, you will ensure day to day services are planned, co-ordinated and delivered effectively as well as caseload management across the team, which will include responsibility for your own caseload.

You will have experience of providing support to women with complex needs, preferably for those within the criminal justice setting.  You should have experience of managing a team, monitoring performance, and ensuring KPIs are met.

To join an inspirational organisation where you can make a real difference to supporting women facing multiple disadvantages, please visit our website for further information and details of how to apply. Please do not submit your CV, only completed application forms will be accepted. 

Due to the nature and context of the work, there is a genuine occupational requirement permitted under the Equality Act 2010 that this post is only available to female applicants.

Applications close: 9th November 2021 09.00am

Interviews will take place:  18th November 2021

We look forward to hearing from you!

PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds.  We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities.  We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed. Please note prospective employees will need to evidence they have the relevant permission to work in the UK.

No agencies please.

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Berkshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 7,500 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £90 million and a development programme that will deliver over400 new affordable homes each year

About the Role

We currently have an opportunity for an Assistant Manager at one of our registered care schemes in Newton Longville. We are lookingfor a caring, enthusiastic individual who enjoys helping others and seeing the difference their support can make to enable individuals to lead independent and fulfilling lives. We providehigh-quality careand support to adults with learning and physical disabilities.

Your role as an Assistant Manager will be to support the management team to ensure the home runs smoothly on a day-to-day basis and you will be involved in moving the service forwards and developing new ideas. You will help provide supervision, coaching and support and take a hands on approach to care and support management.

About You

You will:

• be passionate and driven with the desire to provide high quality, person centred services.
• have experience in the delivery of care and/or support services to vulnerable adults and will ideally have experience of supervising staff.
• Have a `can-do` attitude and driven by the desire to make a difference
• have the ability to recognise the wishes and needs of vulnerable adults and communicate effectively using different methods according to people`s needs.

This is a fantastic development opportunity for anyone aspiring to be a Scheme Manager.

You will need to be able to work shifts as part of a rota system which will include weekend and bank holiday working.

You must be able to work as part of a team to deliver an excellent service to the people we support and be flexible in your approach to work. You will have a commitment to equality and diversity and take a positive approach to supporting people with learning disabilities.

All applicants must hold a valid UK driving licence.

Benefits

In return for your hard work and commitment to our service users, we offer a considerable benefits package. This includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• £26,034 pa
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• - Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
• Access to Personal Protective Equipment (PPE) for use at work
• Access to COVID-19 vaccinations
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Fully paid DBS
• Structured rota so you know your work pattern in advance

If you are interested in joining our friendly team, please apply below.

In accordance with CQC regulations, appointment to this position will be subject to satisfactory DBS, reference and medical checks.

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search

Covid-19 Information

During the pandemic we are following Government guidance regarding reducing transmission rates.

This means we are taking every precaution to keep you and everyone involved safe during the recruitment process.

From 11th November 2021, all new recruits to this care home will have to demonstrate that they have had a full course of an MHRA approved COVID-19 vaccine or are medically exempt from the requirement are eligible to work in the care home. These matters can be discussed at interview.

Recruiting for a Waking Night Support Worker to join our Learning Disabilities Service at Linden Road in Hertforshire!

GBP £14,040 per annum, working 30 hours per week, plus 25 days Annual Leave (Pro-Rata), Pension schemes, Staff discounts, healthcare and more.

Job Overview:

Waking Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Linden Road in Redbourn (Hertfordshire) supports 2 gentlemen living in their own bungalows with everyday life skills. The service provides a 24/7 support service, with an emphasis on choice and control, enabling customers to achieve greater independence, improved quality of life and integration into the wider community.

We are looking some someone who is able to build supportive, trusting relationships with customers and create a positive atmosphere. You need to be able to provide a flexible, personalised and responsive support service that is tailored to each customer's abilities and aspirations.

Key Responsibilities:

- Building a supportive, trusting relationship with the customer and creating a positive atmosphere

- Supporting the customer in their preferred night time routine, including personal care and promoting good sleep hygiene

- Supporting the customer to undertake activities in line with their preferences

- Ensuring the customer's safety and wellbeing at night, providing emotional and practical support and reassurance as needed

- Using positive behavioural support and Autism-specific approaches to manage any distress during night time hours

- Working proactively with other members of the team to meet the needs of the customer and handle administrative responsibilities

- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals

- Ensuring ongoing assessment and management of risks associated with the customer within an attitude of 'positive risk taking'

- Ensuring appropriate handovers between shifts and documenting night time activity, including any incidents

- Working in line with Look Ahead's lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

- Adhering to all other Look Ahead policies and procedures

- Engaging in learning and development activity to increase knowledge and skills

- Ad-hoc domestic / cleaning duties

- Working as part of a team with Look Ahead colleagues, the customer's family and external professionals

- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

For the full job description, please see the Look Ahead website

Recruiting for a Female Domestic Abuse Children's Support Worker to join our Domestic Abuse Service in West Kent!

GBP 23,000 per annum working 40 hours per week on a Fixed- Term contract (Monday- Friday 9-5 flexible hours shift pattern) plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

To offer practical and emotional support to children and young people aged 0-16 years, who are living with the effects of Domestic Abuse and Violence, and overcoming the traumatic impact on their lives. The support is offered during their time in the refuge, through the transition from refuge to their new home and ongoing support in the community. Support is also offered to children who live in the wider community who access the service independently. To liaise and work together with all other agencies involved with the families, in order to meet their ongoing needs appropriately and effectively. The post is restricted to females only due to the nature of the role. The occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies.

Key Responsibilities:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
-To ensure that the needs of children and young people in the refuge are assessed as part of admission and the duration of their stay
-To plan and implement a programme of therapeutic and recreational activities for children and young people living both at the refuge and in the community, as well as play-work and activity trips * To provide individual, age appropriate key working sessions for children of all ages. With a focus on safeguarding, including risk and safety planning, emotional & physical health & wellbeing, education and social & family networks
-To encourage and support mothers to build loving and consistent relationships with their children * To work in partnership with all agencies in relation to safeguarding children following both local and national approaches around Early Help Assessments, CIN, TAF and Child Protection Protocols
-To act as the Lead Practitioner in early help assessments and using early help principles to develop support plans for sub-threshold families, ensuring effective multi-agency involvement.
-To write and contribute to the completion of Reports for Courts and Children's Social Care Conferences and meetings regarding the families, when required.
-To keep up to date with, and implement, requirements of the Law and any other Legislation relating to work with children, such as the Children Acts 1989 and 2004, and Child Protection Policies and Procedures.
-To advocate on behalf of children and young people with experience of domestic abuse on an individual and group basis.
-To develop links with appropriate agencies to ensure the diverse needs of children and young people using the service are met, and to communicate with nurseries, schools and other educational establishments
-To coproduce a scale to measure outcomes, and involve children in the decision making process where possible -
-To take all reasonable steps to ensure that work with the children is as appropriate as possible with regards to children's cultural and religious backgrounds and any special needs.
-To educate and foster an understanding with mums, as well as other agencies, of the impact of domestic abuse on children and young people, and the resulting needs and issues.
-Enable families to make full use of appropriate community facilities
-Report any observations relating to children, or their family's, welfare
-Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
-Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
-Maintain records as required at the project under the direction of the Support Workers/ management
-Participate in team meetings/reviews and the general development of the service
-Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Please see the Look Ahead website for the full job description

About The Role

Are you prepared to go the extra mile to ensure a positive outcome for your clients? Are you motivated to make a positive contribution to the lives of the people we support? If so, we really want to hear from you.

We have an exciting new opportunity for you to join our Support team in Cornwall, as a Support Worker in our Complex Needs services based in Truro.

You will be working as part of a support team and lone working with people who have experienced complex and chaotic lives including homelessness, substance misuse, mental health issues, offending behaviours and other challenges.  You will provide a holistic support service assisting with budgeting, benefits, health and wellbeing, housing, maintaining tenancies, sign-posting and providing emotional support. You will need to take a creative approach to support, adapting your style of communication and support planning with each individual to draw up a person centred support plan and help customers establish and work towards their goals and aspirations.

Our complex needs services have a high tolerance model which provides opportunities for staff and customers to discuss and address difficult and challenging situations but our primary objective is focusing on the person not the problem.

You will need to be able to effectively risk assess, have a good understanding of safeguarding and be able to develop strong links with other services and providers. You will be expected to work flexibly to ensure that the needs of the clients are met and this will include late shifts each week and occasional weekend working.

This role is being offered on a full  time basis, working 37  hours per week on a rolling rota, to include weekend working.  Bandwidth hours will be 8am to 9pm.
 
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.

About The Candidate

To be considered for the role of Support Worker, you will be / have:

- Have an open, friendly personality and the ability to maintain a positive attitude in challenging situations
- Have an understanding of support needs and support planning
- Have experience of risk assessing and risk management
- Be a great communicator with the ability to build a rapport
- Have accurate record keeping and computer skills
- Be confident in lone working and be a good team player
- Have a flexible approach to work
- Be able to work under pressure and meet deadlines
- Be resilient and adaptable

What we offer:
• Competitive salary • Defined Contribution pension scheme – employer contribution of 6% - 9% • Death in Service benefit ( 3 x salary) •  26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days • Annual Leave purchase • Family Friendly policies • Health Cash Plan including dental and optical cover • Employee Assistance Programme • Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs  •  Cycle to Work scheme •  Car Benefit scheme • Learning and Development including coaching and professional qualification support • Volunteering days • Discretionary Bonus scheme.
You may have experience or an interest in the following: Care Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Senior Healthcare Assistant, Care Staff, Community Development, Relief Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP or Flexible Working.

About The Company

LiveWest provides over 38,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. 
 
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. 

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.

Location: Various locations in London  (including Croydon, Kensington, Stockwell & Bromley )

Hours: 35.5 hours contract - Each night shift is 21:30 to 07.30.

We are looking for individuals who can work up to four ten hour shifts a week over a variety of nights.  The pattern is a rotational 4 shifts on/4 shifts off.

Benefits: Competitive salary, comprehensive training, CC days holiday per annum rising to 31 days with service , occupational sick pay, contributory group pension scheme, free life assurance and medical cash plan

About the Role

This is an exciting opportunity to become part of the Evolve Housing + Support team. We operate homeless hostels and supported housing projects across five London Boroughs and our staff are essential in ensuring customers receive the highest quality service.

All of our projects operate over 24 hours a day, seven days a week including weekends and bank holidays. Our Night Concierge Workers form a key part of us delivering safe and secure accommodation for vulnerable customers with complex needs. This is a rewarding and challenging role.

Our Night Concierge colleagues work within projects that provide accommodation delivering a high quality and responsive night service to Evolve Housing + Support customers and the community.

The role is varied, not only providing an essential front-of-house presence to our customers, but also carrying out health & safety checks and dealing with queries and complaints as they arise overnight.

Evolve Housing + Support is committed to providing an outstanding service to our customers and communities and our concierge teams are an integral part of our service.

Right to work information must be provided and any offer of employment will be subject to satisfactory Disclosure & Barring Service check.

About You

You will have:

• Empathy towards vulnerable and homeless people and a passion to want to provide safe and secure accommodation to those most vulnerable in society.
• A positive and dynamic attitude to working at times in a challenging environment.
• Understanding of what delivering excellent customer service is
• Excellent communication skills required for shift handovers and email correspondence
• IT skills to log information on our customer database
• Ability to accurately recall and record information on incidents that occur for example medical emergencies, anti-social behaviour
• Awareness of Health and Safety to complete building safety checks and led on fire safety

About Evolve Housing + Support

Evolve Housing + Support work in the London Boroughs of Bromley, Croydon, Lambeth, Merton and the Royal Borough of Kensington & Chelsea. We are the third largest provider of homelessness accommodation in London and work with people of all ages, providing housing, support and guidance to empower them towards independent living and to building a better life.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

There are 4 questions as part of the application process and an up to date CV is also required.  Please read the job description and person specification prior to submitting your application.  We look forward to hearing from you!

Youth Advice Centre (YAC) are looking for an experienced Tenancy Support worker to work with young people who are living in emergency accommodation based in Brighton. You will join us on a full-time, permanent basis working 37 hours per week. We offer hybrid working – on site and from home. In return, you will receive a competitive salary of £23,660 per annum.

As our Tenancy Support worker, you will be expected to promote young people’s health and wellbeing, refer to other services, support with attending appointments and support sustainment of emergency accommodation until they move on to long term accommodation.

The successful candidate will be flexible, and trauma informed in their approach to working with young people who may present with multiple and complex needs. 

Key responsibilities of our Tenancy Support worker:

• Supporting vulnerable young people in the community to access mental health and wellbeing support.
• Carrying a caseload of clients with complex needs and provide needs-based interventions
• Motivating and accompanying young people to appointments
• Working closely with other agencies both internally and externally
• Supporting young people to maintain their accommodation
• Advocating where necessary

What we are looking for in our ideal Tenancy Support worker:

• A strong team player who can support and challenge colleagues appropriately
• Proven experience in safeguarding
• Previous experience of working with young people
• Experience of work in a voluntary organisation
• Previous experience of working in a housing related field
• Able to relate to young people with varying needs
• Good written and communication skills
• Knowledge of theoretical frameworks that support young people who have experienced trauma
• Good knowledge of local services for young people
• Knowledge of issues facing young people, especially those who are socially excluded or from hard-to-reach groups

The position comes with excellent benefits, including 27 days annual leave per annum (plus bank holidays), a company sick pay scheme, a life assurance policy of 2x your annual salary, a health and wellbeing cash plan, and a cycle to work scheme. Please download a job pack for more information about other benefits offered.

YMCA DownsLink Group welcomes applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.

If you feel like you have what it takes to become our Tenancy Support worker click apply today, we would love to hear from you!

Closing date: 9th November 2021

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

40 hours per week (Part-time considered)

We’re looking to fill a vacancy to help bring hope, community and opportunity into the lives of disadvantaged people. If you’re passionate about loving the poor and supporting the disadvantaged, we want to hear from you!

This post serves to provide excellent and progressive tenancy support for Move-On Housing and No-Recourse clients, by working with them to maintain independence, choice and control. With relevant supervision, we expect you to provide a client-focused service in line with the vision, ethos, values and mission of the King’s Arms Project.

As an active Christian, this role offers you the opportunity to integrate and apply your Christian faith to all that we do. Please refer to our ‘Statement of Belief’ for the basis of our Christian faith.

If you are interested in applying for the above role please complete the application form and equal opportunity monitoring form available on the Kings Arms Project website

Applications close at 5pm on Friday 5th November. Interviews for shortlisted candidates will take place on the 11th and 12th November

Are you passionate about making a difference and supporting others to achieve their goals?

We are looking for a Recovery Worker to join the team in our North Somerset Supported Housing’s new Floating Support Service. This specialist service supports people with mental health issues to manage and maintain their own tenancy with independent living and support needs ensuring they continue to live their lives fully.

What will I be doing?

Day-to-day, you’ll manage a caseload of clients providing them with the support they need to enable them to live independently in their own homes.

You’re a great listener, with a flexible approach and a flair for planning and prioritising a busy workload.

You’ll work with individuals to develop and deliver appropriate support and actions that addresses their specific needs, helping them when it comes to fulfilling personal goals, living skills, liaising with statutory and voluntary agencies, ensuring they can maintain their independence and manage their wellbeing and recovery.

You have a good understanding of mental health issues and how they affect people, and you love working alongside individuals to identify and work toward their own solutions.

What’s in it for you?

Richmond Fellowship has the welfare of their staff and clients at the heart of everything we do.

We provide training, including the Skills For Care Certificate, and opportunities to develop and enhance your experience whilst making a real difference to people’s lives.

You can also expect great benefits, including 33 days holiday (incl Bank Holidays, pro rata), contributory pension scheme, employee assistance programme and childcare vouchers.

Whether you are just starting out on your journey in Health and Social Care or have a wealth of experience to offer, making a difference to peoples’ lives, we want to hear from you.

Because it’s only possible with the help of people like you.

We are looking for:

• Experience of working with people in a health, social care, or supportive capacity / environment.

• Dedicated to working in the community and willing to travel across North Somerset, supporting people in their own homes.

• A full clean driving licence and access to a vehicle for work (mileage reimbursed)

The salary for this post is £19,399.00 per annum.

This is a fixed term contract for one year with potential to convert to a permanent post if the pilot floating support is successful.

This is a full time role requiring the post holder to work 37.5 hours per week. 

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background. 

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Support Worker

No experience required!

Full, part time and Bank shift applicants considered.

As a Support Worker with Leonard Cheshire you’ll provide a high level of care and support to our residents with physical disabilities. You’ll assist with daily tasks including personal care, medication and assistance at mealtimes, motivating and encouraging choice and participation.

In Timsbury in Somerset, Greenhill House is home to 37 adults with physical disabilities. We have extensive grounds and we’re within walking distance from a community hall, a newsagent and several pubs.

You don't need any specific qualifications or experience to become a Support Worker with us although experience of providing personal care in a Support Worker, Care Assistant or Health Care Assistant is advantageous. You will receive training and support to build your skills, experience and career.

You will be passionate about giving high standards of care, have good interpersonal skills and be able to work well as part of a team.

Benefits:

• Generous annual leave entitlement.
• Contributory pension scheme.
• Choice to buy or sell annual leave.
• Free Blue Light card (qualifying front line roles).
• Access to a cash health plan.
• Discounted tariffs with 02.
• Cycle to Work.
• Employee Assistance Programme (EAP).
• Ongoing training opportunities.

This role is subject to the requirements of The Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021. Appointment is conditional on successful applicants providing evidence to our satisfaction that they are, or will be vaccinated by 11 November 2021, or are exempt from vaccination due to clinical reasons.

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

* No agencies please *

Location: Greenhill House - Bath
Employment type: Permanent
Job type: Full time, part time & occasional hours
Salary: £9.92 per hour

Closing Date: 24 November 2021

You may have experience of the following: Support Worker, Care Worker, Care Assistant, Healthcare Worker, Healthcare Assistant, Community Support Worker, Disability, Disabilities, Care Staff, Charity, Charities, Not for Profit, NFP, Third Sector, Autism, Behavioural Support, etc.

Recruiting for a Support Worker at our Young People's Service in Kent!

GBP 20,543 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This Support Worker role is12 Months Maternity Cover.

Job Overview:

The Young People's Support Worker will work within Look Ahead's flexible supported accommodation and floating support for Children in Care, Care Leavers and Homeless 16/17-year olds. The role manages the initial period from when a child or young person is first referred to ensuring a smooth arrival and transition to planning their exit from the service including identifying suitable long-term accommodation and managing their expectations.
This hybrid role will also work across the West Kent area flexibly providing floating support for those young people living in their own accommodation and ensure that they are enabled to develop their resilience and independence.
This role will be primarily based in our Maidstone services but will require flexibility to cover annual leave and sickness at our Tonbridge scheme. The services are based within close proximity to Maidstone town centre and across two schemes; we offer both shared and self contained accommodation. Ashford Road houses seven young people and facilitates an emergency bed; this scheme is staffed 24 hours a day, with an office on site. The Mews houses nine young people and support is provided within their homes or at the office dependent on the individuals requirements.

Key Responsibilities:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

*Building open and supportive, trusting relationships with customers and creating a positive atmosphere
*Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
*Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
*Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
*Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
*Develop and maintain links with all key agencies and service providers in the local community
*Empower customers (where relevant) to ensure they receive the service and benefits they are entitled to
*Developing productive relationships with partner organisations to improve service outcomes
*Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
*Involving customers in the design, development and delivery of the service
*Adhere to Look Ahead's Policies and Procedures
*Engage in learning and development activity to increase knowledge and skills
*Engage positively in reflective practice sessions with colleagues.
*Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Person Specification:
*Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
*Approachable and open behaviour
*Prefers working as part of a group or team
*Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
*Has a practical and logical mind and is naturally well organised
*Flexible
*Open to feedback and self development
*Thrives on change and enjoys dynamic diverse environments
*Is confident with high levels of self-esteem
*Is respectful, articulate and sensitive in style of communication
*Is essentially customer-focused
*Is motivated towards excellence and improvement of personal performance with a can do attitude
*Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

FOR THE FULL JOB DESCRIPTION PLEASE SEE THE LOOK AHEAD WEBSITE