Housing Team Leader Jobs in Birmingham

Salary: £46,698 (London) / £42,373 (National) per annum
Hours: 35 hrs per week
Contract: Permanent
Benefits:

- 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
- Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
- Attractive family friendly policies;
- Private healthcare cover;
- Season ticket loans;
- Employee awards, and training and development opportunities.

For more information about our benefits please visit our website.
Location: The successful candidate will be based in the Midlands or be prepared to spend a substantial amount of time in the Midlands (including early starts/late finishes and overnight stays where required) to meet the requirements of the role. The successful candidate will also be required to travel to our London and Bristol offices, and nationwide to NHF events, on an ad hoc basis.

An exciting opportunity has arisen at the National Housing Federation (NHF) to join our team of External Affairs Managers. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. You can find further information about the NHF on our website.
Could you be our new External Affairs Manager, working closely with our housing association members across the Midlands?
This is a unique and varied role which would appeal to someone with a background in areas such as stakeholder management, policy, public affairs, communications, programme management – or a combination of these areas! For example, you may be looking to step into a role to further develop your leadership and stakeholder engagement skills, whilst still building on your policy or programme management experience and knowledge.
You will operate at the heart of social housing by working with key decision makers across the housing association sector – including managing relationships with chief executives, chairs of boards and executive directors. Strong communication and influencing skills are essential to the role, as well as the confidence to work at the most senior levels.
It is crucial that you can work collegiately to lead key programmes of work across the NHF with colleagues in other teams, for example from our policy, press, events, and public affairs teams. Equally, you will be comfortable working autonomously and shaping your own work programme.
The core of the role involves being responsible for engagement with a whole geographic region of our membership; and working closely on or leading one of the NHF’s key themes of work, which include areas such as devolution; developing new homes; decarbonising existing homes; ensuring the building safety agenda is delivered; or representing our rural or smaller housing associations.
The role is wide ranging and in addition to stakeholder management and programme leadership, will include running roundtables between our members and government, chairing sessions at NHF conferences, and presenting political and policy updates to senior teams within housing associations.
You will be part of a team of eight External Affairs Managers sitting within the member services directorate, which is there to ensure that we provide excellent value for money for our housing association members.

Key elements of the role:

- You will build and maintain brilliant relationships with housing associations leaders, using your well-developed communication and advocacy skills to maximum effect.
- You will develop knowledge, insight and understanding of housing associations to shape our policy and influencing work and to create structured programmes of member engagement on critical policy and political issues.
- You will be the contact point for housing associations in your region, ensuring they receive first class customer service on the issues which matter to them. Working closely with NHF members you will facilitate the organisation of regional chief executive or leaders forums and sounding boards.
- In addition to your regional work, you will lead on the strategic planning and delivery of a key NHF policy priority. This will require collaborative working with colleagues from across the organisation and working with members across every region and specialism. You will play a leadership role, creating structured engagement strategies to ensure members are able to influence policy as well as engaging key NHF stakeholders and sharing best practice.
- Your role will be to implement structured member engagement to ensure our policy priorities, positions and influencing work are member-led. This will include working directly with members to inform our policy positions and lead our influencing work.
- You will influence debates at the highest level and you will spot in advance and act strategically to mitigate the risk to our membership. As such, this role requires a high degree of political and organisational acumen and the ability to horizon scan.
- You will work with colleagues in our Commercial and Events teams to maximise commercial opportunities and help shape content at our conferences, as well chairing conference sessions.
- To be the face and voice of the NHF with members, stakeholders and the media.
- To ensure that as an organisation we deliver as a whole team, seamlessly, to members to achieve greatest impact in line with the business strategy.

- To maintain high quality standards and follow NHF policy and process.
 

The successful candidate:
The successful candidate will be able to demonstrate:

- A sound knowledge and understanding of housing associations and issues affecting the wider sector.
- A sound understanding of the political and policy landscape that housing associations operate in
- Demonstrable knowledge and experience of establishing and maintaining relationships with senior stakeholders, demonstrating excellent customer service and value for money.
- Effective communication skills, in person and in writing, including the ability to credibly and confidently present at meetings and events.
- Ability to listen to and influence senior stakeholders, demonstrating diplomacy, effective communication and negotiation skills.
- Clear leadership skills, able to lead complex and strategic programmes of work effectively, including experience of matrix managing and motivating a team.
- Excellent analytical skills and strategic nous with the ability to summarise complex information effectively to aid decision making.
- A commitment to excellent customer service.
- A positive, energetic and agile approach to work.

Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.

Disability confident employer
We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please contact Stephanie Green, People Manager with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.

Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.

Right to work in the UK/UK VISA sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

Closing date for applications: 2 April 2025
Interview dates: 14 and 15 April 2025

Governance Officer

Location: Birmingham (1 day per week on-site, 4 days remote)
Salary: £28,000 - £31,300 per annum
Hours: Full-time, Permanent

Are you an organised and proactive individual with a keen eye for detail and a passion for governance? We are working with a leading housing association to recruit a Governance Officer to join their dedicated team.

About the Role

As Governance Officer, you will play a crucial role in supporting the smooth and effective operation of the organisation’s Boards and Committees. You will work closely with senior leaders and Board members, ensuring governance processes run efficiently and in line with legal and regulatory expectations.

Your responsibilities will include:

• Coordinating and distributing Board and Committee papers and meeting packs
• Preparing agendas and attending meetings to take high-quality minutes
• Maintaining action logs and monitoring governance processes
• Supporting board member induction, training, and appraisal processes
• Assisting with statutory compliance, including declarations of interest and company secretarial duties
• Managing governance systems such as Convene and SharePoint

About You

We’re looking for someone with:

• Strong communication and interpersonal skills, able to engage confidently with senior stakeholders
• Excellent organisational and time management abilities, with attention to detail
• Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint) and ideally some experience of digital governance platforms
• A proactive approach, with the ability to manage multiple priorities and deadlines
• Ideally, some experience in governance, company secretarial work, or a regulated environment (social housing/charity sector experience is a plus, but not essential)

This role is flexible in location, with a requirement to travel across England as needed.

About us 

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We are one of the leading organisations in the UK working with asylum seekers and refugees and provide advice and assistance across a wide range of issues. These include helping asylum seekers through the asylum system and accessing housing, welfare, benefits, health, education, and employment. Our teams work with relevant agencies such as the Home Office, Local Authorities, Housing providers and more. 

Our vision for refugees to be welcomed to live safe and fulfilling lives contributing to the UK has never been more urgent.

About the role 

As our People & Culture Business Partner, you will be responsible for working closely with the leadership team of the designated directorate to provide high-quality and timely people insights. You will also support leaders in developing high performance and engaging teams in order to get the best from their people.

Roles and responsibilities

• Act as a trusted adviser and deliver a proactive, customer-focused People & Culture (P&C) partnering service to the directorate leadership teams, understanding the context in which they operate and working collaboratively to develop people-focused solutions.
• Act as P&C lead on organisational development and change initiatives, including transformational projects and strategic work streams to achieve positive outcomes on good-quality change management.
• Coach leaders and managers to develop their people management skills, including approaches that embed wellbeing, equality, diversity, inclusion and belonging (EDIB) and culture to enable employees and volunteers to thrive.
• Lead and contribute to the development, review and implementation of P&C policies and procedures, ensuring they align with organisational culture, meet legal requirements and demonstrate best practice.

For more information on the role and to apply, please visit our website via the apply button.

Closing date: 25 March 2025

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from diverse backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. 

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

In August 2024, Redthread became part of the Catch22 group. Both organisations share strongly aligned missions and values, and we have a successful history of collaboration. Redthread will continue to operate under its established brand.

For more information about the recruitment process, please check out the guidance for applicants on Catch22’s website.

Job Description

To be part of the youth work team at Redthread, with a primary focus on the Youth Violence Intervention Programme.

What does a Youth Intervention Practitioner do? Youth Intervention Practitioners use the principles and power of youth work in the setting of a busy emergency department. We meet young people who have experienced injury or trauma while they are in the hospital, and work alongside our clinical colleagues to offer them support at a time when they are feeling very vulnerable. Our first contact with the young person may be to offer them a drink, or to ring their parent, or to check they understand what’s happening to them. When their immediate medical needs have been met, we will talk to them some more and explain how we can support them.

We will do a safety plan with them before they leave the hospital. If a young person chooses to engage with us, we will then work with them for eight to twelve weeks on a plan of action that’s tailored to their needs. We work closely with the hospital safeguarding team every day and frequently have to escalate concerns. We contact any other agencies who know the young person so we’re not duplicating their work, and often arrange to meet them with the young person. We regularly have to strongly advocate for young people, for example with housing agencies.

We look for organisations who can work with them towards their longer-term goals and we do relational referrals, transferring the trust that young people have built with us. Youth Intervention Practitioners hold a caseload of young people, supported by their team leader, and need to be good at recording their work, and discussing and reflecting on their practice. We provide an intensive induction at the start of the role, ongoing training and CPD throughout your time at Redthread and fortnightly clinical supervision.

Our Youth Intervention Practitioners have to be courageous and tenacious, and because ours is a short intervention, we don’t always see first-hand the impact of our work. But we know from talking to the young people we work with that we make a huge difference. Our Youth Intervention Practitioners are resilient, able to work calmly in a challenging environment with young people experiencing trauma, injury or exploitation. They have a good level of self awareness, the ability to reflect on how the work is impacting them, and a willingness to engage in regular clinical supervision that helps them develop their practice and emotional literacy.

Qualifications

Desirable (but not essential): A degree-level qualification in social work, youth work, a social science, education or another relevant field.

Additional information

Location: Queen Elizabeth Hospital Birmingham, Heartlands Hospital Birmingham and Birmingham Children's Hospital. With regular travel to other Redthread sites and offices when required.

Hours: 37.5 hours per week

Salary: £26,302 per annum + benefits

Contract type: Permanent

How to Apply: Please see the Job pack for information on submitting your application and please note that the closing date for this opportunity is 1000 on Friday 4th of April.

Please note: If we receive a high number of applications, we reserve the right to close the advert before the closing date. Therefore, early applications are encouraged.

Shortlisted candidates will be invited to an online interview with the Redthread team on Wednesday 9th April 2025
The second round of interviews will be held in person on Monday 14th April 2025

Employee Assistance Programme (EAP)

We offer an enhanced Employee Assistance Programme, which provides free, 24/7 confidential helpline services (accessed either by phone and/or online) including structured counselling services and practical resources aimed to support your work-life balance. In addition, some aspects of the EAP service are also available to share with an employees’ dependants including their partner.

Cycle to Work Scheme

We offer a Cycle to Work scheme which enables savings on the cost of a new bike and accessories for employees wishing to cycle to work for all or part of their journey. Employees can sign up after one month’s service

Work-based learning and Professional Development

We aim to build a culture and environment for staff to learn, develop and achieve their full potential, whilst delivering services through a skilled and competent workforce. To achieve this, Redthread have a comprehensive staff training programme which provides individuals with resources, training and support to learn and develop their skills. We also encourage our staff to undertake work-based learning and provide support for continuous professional development, whilst helping staff achieve a work-life balance.

Workplace Pension Scheme

We offer membership of a workplace pension set up with The People's Pension, and employees are eligible to be auto enrolled after three months’service. The employee’s minimum pension contribution rate is currently 3%. Redthread’s contribution rate is 5% higher than the employee up to a maximum of 8%.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

We are looking for an experienced storyteller practiced at producing the highest-quality content.

Day to day, you will work alongside the Head of Comms, Marketing & Brand as well as the Digital & Brand Lead within your immediate team. You will also engage with the Leadership Team and the Product, Policy & Partnerships teams, as well as the Communications Leads at our partners. This is an opportunity to work with some of the leading brands in and around travel to have a real impact.

This fully-remote EU-time zone role would be ideally suited to someone from a B2B marketing communications background; at the intersection of travel, sustainability and tech, Travalyst has a strong focus on the industry audience. We are a small but mighty team and this role requires somebody who is equally comfortable managing and creating content for our owned channels as well as preparing our executive leaders for speaking opportunities and events.

The main focus of the Marketing & Communications Lead will be to proactively support the development and implementation of marketing communication strategies that build awareness, trust and credibility for the Travalyst brand. 

Here are more specific examples of what the role entails:

Project management

• Work with Head of Department to plan and execute the marcomms for tentpole moments e.g. product launches, impact reports, our annual convening, international events such as COP etc.

Content

• Manage the rollout of our content strategy which will be focused on reach, engagement, SEO and brand trust. The content you’ll get to work on will be broad, examples include: thought leadership, trends, interviews, product insights and updates, infographics, webinars, policy papers etc.
• Proactively generate storytelling ideas and create content in-house whilst also outsourcing to (and managing) copywriters, designers, photographers and videographers.

Owned platforms

• Lead our LinkedIn strategy and manage our platform presence by ensuring a steady drumbeat of content. Optimise for KPIs including; reach, engagement, followers, web traffic.
• Manage our blog, researching and creating engaging content in our brand voice whilst optimising articles for SEO.
• Collaborate closely with the Brand and Digital Lead to maximise cross pollination opportunities across website, newsletter, blog, social media.

PR

• Lead the creation of comms assets (press releases, Q&As, media interview briefs, toolkits etc.)
• Develop strong relationships with key media to secure high quality coverage, own the media list, manage press office, monitor media activity / coverage.

Other

• Manage the marketing and editorial calendar
• Awards - entries and usage
• Events - presentation materials, support stand management
• Oversee budget for content creation and promotion
• Analytics - use analytics tools to track and improve performance, prepare quarterly activity reports

What skills we're looking for

• Excellent writing skills with strong attention to detail.
• Ability to distill complex information and communicate it in an accessible way.
• Strong project management skills with the ability to juggle tasks and meet deadlines.
• Bachelor’s degree in marketing, communications, journalism, public relations, sustainability or relevant field.
• At least seven years’ experience in a similar role.
• Strong content marketing and media relations expertise.
• Tools: Strong understanding of LinkedIn Analytics. Working knowledge of CMS, Email Marketing and Media Monitoring platforms (we use Wordpress, MailChimp and SignalAI). We use GSuite so knowledge of this would be helpful too.
• Bonus skills: Using video editing and visual design software to create rich content.
• Sustainability knowledge would be a distinct advantage.
• Adaptability
  - The ideal candidate will be able to operate comfortably at different levels, from briefing senior leaders on media interviews to managing our blog.
  - Travalyst is in scale-up mode so it’s important to stay nimble and pivot on our journey as we scale.
• Must be able to multitask and work well under pressure, with a high attention to detail and a desire to work in a fast-paced, results-driven environment.
• Comfortable working in a virtual-office environment. Highly motivated and productive in that sort of remote environment.

An ‘Open to All’ employer, we warmly welcome everybody to the team. People of colour, LGBTQIA+ people, neurodiverse people, individuals with impairments, and parents are encouraged to apply. We encourage you to notify our team of your pronouns at any stage of your application. We also welcome applications from people who come from communities that are directly affected by the impacts of travel and tourism. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.

Radix Big Tent is the think tank of radical centre.We are a non-aligned, non-partisan registered charity, working to promote system renewal.New Capital Consensus is one of three current projects which we are running, focussed on reform of the investment system.Our other projects deal with housing and political reform but the successful candidate should expect the bulk of their time to be spent on Capital Consensus.

 New Capital Consensus is a recently established coalition of independent, non-aligned, not-for-profit, academic and research organisations working to create a better investment system, to deliver sustainable UK economic growth.Our mission is to create a system of purposeful investment by connecting capital to social goals to give savers better individual and collective outcomes over the long-term.

Through research, stakeholder engagement and collaborative projects, we aim to identify and drive innovative solutions that will release private capital to drive UK business growth, tackle inequality and support a just transition.

New Capital Consensus (NCC)’s partner organisations are Radix Big Tent think tank, Finstic and Leeds University.We are incubated by the Chatham House Sustainability Accelerator.

Job Purpose:

We are seeking a proactive and creative Media Officer to enhance the visibility, reach, and impact of New Capital Consensus and Radix Big Tent. The successful candidate will be responsible for managing media relations, crafting compelling content, and executing strategic communication campaigns to engage diverse audiences, including policymakers, business leaders, and the wider public.

Key Responsibilities:

• Develop and implement media and communications strategies to promote the work of New Capital Consensus and, through it, Radix Big Tent.
• Write and distribute news releases, opinion pieces, blog posts, and social media content.
• Build and maintain relationships with journalists, broadcasters, and media outlets.
• Monitor media coverage and provide analysis on engagement and impact.
• Manage and grow digital platforms, ensuring a strong and consistent brand presence.
• Coordinate media activities around events, including press briefings, interviews, and live coverage.
• Support other staff, partners and consultants to ensure consistent messaging, taylor content for media use, and provide media training where necessary.
• Stay informed of key developments in politics, economics and policy debates relevant to the organisations’ work.

Person Specification:

Essential Qualifications & Experience:

• A self-starter, with demostratable experience and expertise in a media, communications, or public relations role.
• Strong writing and editorial skills with the ability to create engaging and persuasive content.
• Established media contacts and the ability to secure high-quality coverage.
• Experience managing social media accounts and digital communications.
• Ability to analyse and communicate complex policy and economic issues effectively.
• Excellent organisational skills and the ability to manage multiple projects simultaneously.
• Strong interpersonal skills and the ability to work with diverse stakeholders.

Desirable Skills & Attributes:

• Experience working in a think tank, policy organisation, or media outlet.
• Understanding of economic and political issues, particularly around sustainable investment and policy innovation.
• Knowledge of digital marketing and analytics tools.
• Experience producing multimedia content such as videos or podcasts.
• Creativity and adaptability in developing new communication strategies.

Location: Remote with meetings in London and York
Contract Type: Full time
Reporting To: Ben Rich, Radix Big Tent CEO

Job Title: Associate Director of Fundraising, University of Birmingham 
Salary: Grade 9 - Full time starting salary is normally in the range of £57,422 to £74,866 with potential progression once in post to £86,760 
Location: Birmingham, UK (hybrid work - in the office 3 days a week)

Are you looking for a leadership role at a globally renowned University where you will not only have impact but also be part of a genuinely friendly, supportive team?

We are seeking a new Associate Director of Fundraising to lead our Major Gifts, Legacy and Donor Experience programmes, working at the most senior levels across campus. As a key member of the Senior Leadership team, you will contribute to shaping the strategic direction of fundraising efforts, working closely with fellow Associate Directors to elevate our campaign to new heights.

As Associate Director of Fundraising, you will lead and mentor a team of 16, fostering a motivating team environment that ensures support and professional growth. You will drive an innovative fundraising strategy to support campaign and university priorities.

This is an opportunity to make your mark on one of the largest campaigns in the history of UK higher education, Birmingham in Action.  Our £600m campaign aims to transform lives for our generation and the next, by tackling some of the world’s greatest challenges, today - challenges such as youth mental health, the climate crisis, AI, and the UN Sustainable Development Goals. 

It is an exciting time to join us as the University celebrates its 125th Anniversary this year – a time of celebration and opportunity. You will be working on some of the most interesting gift opportunities, leading a terrific team. We will be working towards closing the campaign on a high, raising more philanthropic income for the University than ever before, along with volunteer numbers that are extraordinary.

Our team here is passionate, creative, ambitious, and made up of individuals who are dedicated to our work, as well as to supporting each other. We are determined to welcome a diverse group of colleagues into our team to represent the student body we support, the alumni constituency we engage with, and the city in which we thrive.

You will be a values-driven leader with an entrepreneurial mindset.  With experience of securing gifts of 6 figures upwards, you will have a demonstrable track record in leading teams.

If you are attracted by the scale of the ambition here, the excellence of the campaign, and the fantastic opportunity that working for a large, civic University with over 400,000 alumni around the world offers, please get in touch.  We hope to hear from you!

The University of Birmingham is partnering with Joanna Logan and Erin Hall-Westfall of Constellate Global Talent on this search.

Closing date: Midnight Thursday 27 March

Interested?

The candidate pack and details to contact us for a confidential discussion are attached. 

To apply, please send your CV and cover letter via CharityJob or Institute of Fundraising no later than Midnight Thursday 27 March 

Please do not apply via the University of Birmingham website. No agencies please.

Location: Any UK Trust office

(Hybrid working with an expectation to be in a centre at least 3 days a week. Must be comfortable with travelling to all UK Centres to support Delivery colleagues across the UK)

1st stage interviews: 16/04 over MS Teams 2nd stage interviews (if needed): w/c 21/04 in-person

For more information, or to apply, please click 'apply now' to be directed to our website.

Are you an inspiring leader ready to make a real impact on young people’s lives? The King’s Trust is looking for a Senior Head of National Delivery to work with colleagues across the organisation to ensure the support we offer to young people is impactful, efficient and of a high quality, all focused on a pathway to employment.  You’ll support delivery teams to implement our new five-year strategy, making sure we reach young people who need our help the most, as well as fostering strong partnerships and driving performance improvement. 

If you have a passion for supporting young people to realise their potential, alongside a track record of leading national delivery initiatives and successfully implementing change, we want to hear from you! Join us in shaping the future for young people across the UK. Apply now and be part of something truly transformative. 

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Senior Head of National Delivery?

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of our Senior Head of National Delivery!

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3442 

Everyone deserves a decent place to live – join Habitat for Humanity Great Britain as our new Director of Retail, and support people to find a safe, affordable home.

We’re on the lookout for an experienced senior level retail professional, with the energy and drive to

lead the successful introduction and expansion of our ReStore network, a charitable home improvement retail concept well established in the USA, Canada and Ireland, but new to Great Britain. This is your chance to take charge of a retail operation with a real purpose—helping families build a better future through safe and affordable housing.

You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey, providing you with the opportunity to directly influence and develop retail expansion and impact in local communities.

Leading a high performing team of staff and volunteers who work collaboratively to generate resource and support for our mission, you’ll be responsible for sales growth and sustainability through strategic innovation, operational excellence, building brand awareness, valuable partnerships and community engagement.

If this sounds like it could be a good match for you, please take a look at the Candidate Pack on our website (Please see vacancies).

Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.

Job Description

Department:                      Retail

Reports to:                        National Director

Budget responsibility: Yes

Line management: 2 direct reports (Store Manager x 2) and an overall team of 13 when fully staffed (currently 3 roles staffed)

Location:                           Flexible/hybrid - home-based and with regular travel to stores, internal and external meetings.

About Habitat for Humanity Great Britain

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

ReStore is Habitat for Humanity International’s unique, trademarked retail concept which was first opened in 1991 by the Habitat for Humanity affiliate in Winnipeg, Canada.  Today there are over 1,000 ReStores successfully operating across Canada, United States, Australia, New Zealand, Poland and Northern Ireland.

Job Purpose

To support of Habitat GB’s vision of a decent home for everyone, the Director of Retail is accountable for the successful introduction of a new home improvement retail store to Great Britain called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials.  Habitat has already successfully introduced ReStore to other parts of its global network, including in the USA, Canada and Ireland, with all proceeds helping us ensure more people have access to decent homes. 

The Director of Retail provides senior and strategic leadership for Habitat GB’s retail strategy, and for the entire ReStore operation. Key responsibilities include the planning, implementation, and monitoring of the impact of ReStore in Great Britain, such as income generation, brand awareness, partnership development, community engagement and outreach. The Director of Retail is also responsible for leading a high performing team to manage the ReStore footprint in Great Britain, and working collaboratively across Habitat GB, the international Habitat network (HFHI), and with external partners.

As a member of the Senior Leadership Team, the Director of Retail works to ensure the impact, sustainability, diligence and productivity of the organisation, including engaging in organisational transformation, within the framework of a robust people and culture approach. 

Key Accountabilities/Responsibilities

Strategic development & leadership:

   Provide senior and strategic leadership for end-to-end retail operations.

• Develop and implement a comprehensive commercial and profit-driven strategy aligned with Habitat GB’s mission and goals. 
• Continue to identify and maximise the opportunities, revenue and profit presented by the commercial operations of Retail as well as volunteering, community engagement and other programmes, working in collaboration with colleagues in the Programme Delivery and Fundraising & Partnerships teams.
• Working collaboratively across Habitat GB, review the commerciality of the wider charity and develop commercial projects capable of delivering efficiencies and increasing income which create increased support for the charity’s beneficiaries.
• Work with the Director of Finance, Operations & Compliance and other colleagues to ensure effective and efficient commercial delivery whilst taking accountability for establishing and maintaining appropriate delivery frameworks and governance.
• Lead and empower all ReStore colleagues to maximise income and profit from all Retail and sources (including online) whilst ensuring that costs are contained within budget.
• Lead the development of a plan for expansion of future ReStores.
• Work closely with the Director of Programme delivery and other colleagues to design, deliver and grow community-based outreach programmes connected to ReStore.
• Design and implement effective strategies and processes for programme implementation, including resource allocation, scheduling, and monitoring of progress.
• Ensure programmes are accessible, inclusive, and culturally sensitive to provide the best possible support to target communities.

Leadership of ReStore operations:

• Retain an oversight of new and ongoing commercial operations, including sales, marketing, donations, pricing and operational excellence.
• Monitor and analyse external market trends and competitor activities (not restricted to the UK) to identify and accelerate sustainable opportunities for growth. 
• Support all ReStore communication and marketing using the charity’s comms channels, ensuring optimum strategy & planning, prioritising key areas of operational focus (including store opening, stock donations & volunteering) & shared annual Communications and Brand priorities.
• Develop and lead on building strong productive relationships with external suppliers including builders, designers, till suppliers, utility companies, etc. to ensure ReStore delivers on new store openings expectations and all stakeholder engagements.
• Oversee leasing activities including prospecting, negotiating, and ensuring execution of lease agreements. Negotiate terms and conditions that are favourable for our budget and needs.
• Coordinate property maintenance and repairs including shop renovations and fit out.
• Ensure compliance with all relevant laws, regulations, and ethical standards in all commercial activities.
• Ensure excellent risk management, including the identification and mitigation of commercial risks, implementing appropriate controls and safeguards.
• Measure and communicate the social and environmental impact of commercial activities. 

External representation and strategic partnerships development:

• Represent Habitat in Great Britain and, where required, internationally. Work closely with the National Director and others on brand awareness, influencing & engagement opportunities, increasing visibility with partners, communities and other collaborators.
• Work collaboratively with the Fundraising & Partnerships team to support or lead high quality partnerships and strategic relationships.
• Work closely with other teams to ensure the development of high-quality proposals, propositions and reports which leverage opportunities across institutional and non- institutional prospects related to ReStore and contribute to our credibility as a trusted and impactful organisation.
• Be proactive in responding to external challenges as well as opportunities to raise the profile and impact of HFHGB.
• Ensure the organisation, its mission, strategic aims, services and products are consistently presented positively to relevant stakeholders. Act as an advocate for the organisation. Promote and enhance the charity’s position externally and develop and maintain good relations and effective networks with relevant stakeholders.

Performance management, reporting and monitoring: 

• Set ambitious yet achievable revenue targets and other KPIs, monitoring progress effectively, taking proactive steps to meet and, where possible, exceed financial goals.
• Work with the Senior Leadership Team to oversee the active management of the National Strategy through the co-development of a new Performance Framework for the organisation, ensuring it is robust, strategically aligned, and balances prioritisation and focus with innovation and adaptability. Represent relevant areas of performance in governance forums, including Board level.
• Develop and manage the Retail department's budget, ensuring cost-effective operations.
• Coach staff on their commercial acumen, to nurture the teams in how to make the best financial decisions at their level of responsibility.
• Work closely with the Director of Finance, Operations & Compliance to track performance, and contribute to high quality reporting, income forecasting and budget management.
• Measure and communicate the social, financial and environmental impact of commercial/retail/outreach activities.
• Lead and support report to external partners, donors and other stakeholders.

Leadership and management:

• Build and lead a high-performing and ambitious team, inspired to implement and grow the ReStore brand in Great Britain, with a core focus on positive impact in ling with our national strategy.
• Manage, motivate and develop team members. Ensure regular 1-2-1s are held, set individual objectives, encourage a culture of giving and receiving feedback, where kindness and ambition support the progression of people and plans.
• Lead the development of a Volunteer Management programme for ReStore in line with sector-wide and Habitat for Humanity best practice. Including recruitment, onboarding, training, experience, engagement and communications.  Ensure ReStore staff are supported to deliver outstanding volunteer management and build in regular feedback mechanisms.
• Working closely with the Head of People and others, support the ongoing development of a strong safeguarding culture throughout the organisation.
• Lead the development and monitoring of a safeguarding plan for all ReStore operations and programmes, including policy, protocols and training for volunteers and ReStore staff.
• Role model our values in line with Habitat GB’s inclusive approach to people and culture.

Organisational Leadership: 

• Support the National Director in leading the organisation to deliver Habitat GB’s strategy and vision, acting as a collaborative and supportive member of a shared leadership team.
• As a member of the Senior Leadership Team, provide oversight of organisational priorities, productivity, performance, risk and due diligence.
• Be an active leader across the organisation, collaborating effectively with teams, and contributing fully to organisational wide initiatives and opportunities.
• Co-create ways of working to enable an adaptive, collaborative and high performing organisational team.
• Deputise for the National Director when required and represent Habitat GB in national and international meetings and forums.

Person profile:

• Significant retail leadership experience, ideally within a charitable, purpose-driven or social enterprise environment.
• A proven track record of leading teams to success, driving sustainable growth and profitability in a retail environment.
• Skilled in building strong relationships with diverse types of external partners, donors, volunteers, staff and stakeholders to achieve business and community-focussed impact objectives.
• Understands relevant legal and compliance requirements, with a track record of successful management across a similar operational platform.
• Experience managing safeguarding compliance in a similar operational environment.
• Experience of working in a similar organisation, collaborating across teams and operating in a highly effective way across a diverse, networked structure.
• Significant and successful experience in senior management roles, encompassing strategic management and team leadership.
• Experience leading and managing teams made up of staff and volunteers.
• Strong budget and financial management skills.
• Experience developing, managing or engaging in community-led programmes.

Skills and competencies:

• You have excellent interpersonal, influencing and networking skills and can communicate with impact across diverse audiences.
• You are a strategic and entrepreneurial thinker who is focussed on increasing impact in line with Habitat GB’s mission.
• · You are resilient, able to lead positively in a role which carries significant responsibility and requires you to prioritise effectively across multiple areas of work, problem solve and demonstrate strong organisational and planning skills.
• You are a values-led leader, who demonstrates integrity, respect for others and a commitment to equity, diversity and inclusion.
• You are an experienced manager, able to lead and inspire others, motivating team members to perform at their best with a growth mindset.

The role and responsibilities will be carried out in a way which reflects:

• HFHGB’s commitment to safeguarding children in accordance with the Safeguarding Policy.
• A commitment to HFHGB’s vision, mission, values and approach.
• A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures.

Start your Habitat journey here…

The deadline for applications is 30th March 2025 (at 11:59 pm).

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.

At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.

Unfortunately, because of high volume of applications we will not be able to contact unsuccessful applicants. If you haven’t heard from us within a month of the application deadline, please assume that your application has not been successful.

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.